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FedEx

FedEx

FedEx

On the go?
Take FedEx with you.

4.6 Ratings 130K+ Reviews 5M+ Downloads
On the go?
Take FedEx with you.
see more about FedEx

Ratings & Reviews

4.6
129.6K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Found my lost package- Very grateful Jun 19, 2019

    By KenaNaveahNana
    I called Fed-Ex customer service immediately after I received an email stating my package was delivered but was nowhere to be found and I checked the premises including the front house porch where the tenant stood there watching me look for my package but no package found . Fed-Ex was able to get a hold of the drivers supervisor and then he located the driver and the driver confirmed that he left it on the front house porch who has a Ring Security System . I was called back by the Office Supervisor and she stood on the way home with me while I walked back to the front house and mysteriously package was there but the tenant wasn’t and her front door was closed !! Guess this was one package that couldn’t be mysteriously taken . I’m so glad that Fed-Ex responded so quickly and efficiently that my package was able to be found!!!! Thank you Fed-Ex now I can enjoy my boots !!!!
    more
  • Jul 30, 2020

    By Detra Hickson
    Fine for tracking, but it would be great if you could submit a signature release via the App. The virtual assistant keeps saying you have to get a form from a FedEx store......really. DHL has had this capability for a while.
    more
  • Jul 29, 2020

    By John Jones
    Kind of torn on how to rate. The service is great but the mobile app is almost useless. Keeps telling me info is unavailable and check back in a few minutes for days.
    more
  • App is Good, Service is less than helpful. Apr 15, 2020

    By Chells64
    I live in the country. I was notified several times my 3 packages would arrive today. I took the day off from work to patiently wait. About 7pm the status went from “Out for delivery” to “Delivery pending”. I tried the chat bot, as usual with bots, it was useless. Then struggled with the automated phone response system for 5 minutes until it routed me to the que. Waited 27 minutes to speak to a LIVE representative. This person’s system told her the packages were still out for delivery. My app knew more than she did. She said, “Call back tomorrow”. I will say that I was happy to be able to understand the person on the phone when I finally reached her and she was polite but not able to help with accurate information. I also had a package delivered by UPS today. Their app was so much better. It gave me a live map to follow along with to track the location of my driver. I could see his truck location and this helped me plan my day. I even brought the dog in when he was near.
    more
  • Jul 30, 2020

    By Barbara Mullikin
    Helpful to keep track of pkgs. But has flaws in not all pkgs. showing up without having to force it to sometimes (inputting #'s manually) which is not so convenient.
    more
  • Disappointed is an understatement Sep 28, 2019

    By Joulequeen
    I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.
    more
  • Jul 21, 2020

    By A Thomas
    Still unable to register for Delivery Manager. App has only one authentication method for FedEx Delivery Manager enrollment - mobile phone. After spending hours with customer support they couldn't determine why their system would not send a code to my phone. If the system could also authenticate via email (it cannot) this would fix the problem. Considering that receiving email alerts is an option, I don't think this is asking too much.
    more
  • Seems like an account is required to track shipments Oct 31, 2018

    By CplMSO
    Update: after creating an account which I don’t recall being a requirement, it now retains and saves tracking numbers. And after looking over the description in the App Store, it seems misleading to me. The way I understand it is if you want to create shipping labels or want special deals then you’ll need to create a profile but if you just want to track shipments and get notifications then you don’t need an account. Wrong. Evidently you need to create an account to do anything in the description therefore I find it misleading, make it clear fedex! I don’t know why but on my end when I search for my shipment and tap the star to add it to the watch list but as soon as I leave that screen it shows up no where else. I can re search the tracking number and sure enough it never saved or retained what I did, nor am I getting notifications because of it. But it sure can retain old tracking numbers and shipments. I don’t know if it’s just me or what but I highly doubt it. It’s a useless app at this point with this issue. I can’t even say when this became an issue as most of my packages come through usps and some ups, not my choice either.
    more
  • FedEx Terrible Experiences Dec 15, 2019

    By donaldlopez
    I’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service.
    more
  • poor May 11, 2020

    By Redcore85
    List page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system. When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up. Overall it just solidified my preference for USPS and UPS.
    more

No reviews available

  • Found my lost package- Very grateful Jun 19, 2019

    By KenaNaveahNana
    I called Fed-Ex customer service immediately after I received an email stating my package was delivered but was nowhere to be found and I checked the premises including the front house porch where the tenant stood there watching me look for my package but no package found . Fed-Ex was able to get a hold of the drivers supervisor and then he located the driver and the driver confirmed that he left it on the front house porch who has a Ring Security System . I was called back by the Office Supervisor and she stood on the way home with me while I walked back to the front house and mysteriously package was there but the tenant wasn’t and her front door was closed !! Guess this was one package that couldn’t be mysteriously taken . I’m so glad that Fed-Ex responded so quickly and efficiently that my package was able to be found!!!! Thank you Fed-Ex now I can enjoy my boots !!!!
    more
  • Jul 23, 2020

    By Andy Miller III
    Its nice to know where my stuff is, and when it's going to get here. I like how the program automatically pulls your tracking number off the clip board. I wish USPS would implement that in their app.
    more
  • The App May 1, 2018

    By jimsch63
    App is perfect you can do anything you want except have it get a Pepsi out of the fridge. You can track. Set up a outgoing shipment and you don’t have to leave your house. It’s great for us retired people. Everything you can do on the main website you can do here. What I like is it contacts me when any shipment is out for delivery to my address no matter who it’s for. Keep it up. Right along with the other two companies UPS, USPS. There apps do the same. So it doesn’t matter who it’s from cross shipments when all three companies pick up and ship out to delivery it done by all three companies FEDEX, UPS, USPS they all work to get finally. They let you know Keep it up perfect communication. The only problem I have is to get them to pick the package up I’ll figure it out soon. Let’s see I give it ❇️❇️❇️❇️❇️ 5 Stars I have no worries with the app. Thank You!
    more
  • Great App Jun 19, 2020

    By FleaBittenVarmit
    I really like this app. It is an easy way to keep up with expected deliveries. Sometimes I have things sent to me I do not know are coming. If something with my address hits the system I get a notification. You can also set up notifications so you know when things are on their way, on the truck, and even delivered. The only thing I would change is I wish there was a way to see where the driver left the package. It is noted and you can find out if you call Fedex but that is time consuming. The last delivery I received it took 20 minutes to find the package. And I was home. The only way I found it was calling the 800# and asking what they done with it. Would be so much easier if this info were available in the app.
    more
  • Jul 28, 2020

    By Timothy Evans
    Very useful app; a lot of precautionary sequences available to keep an eye on your package.
    more
  • Jul 30, 2020

    By Detra Hickson
    Fine for tracking, but it would be great if you could submit a signature release via the App. The virtual assistant keeps saying you have to get a form from a FedEx store......really. DHL has had this capability for a while.
    more
  • Jul 30, 2020

    By Barbara Mullikin
    Helpful to keep track of pkgs. But has flaws in not all pkgs. showing up without having to force it to sometimes (inputting #'s manually) which is not so convenient.
    more
  • It’s alright Sep 24, 2019

    By My Princess Carmen
    I wish fedex was more like UPS. They show a map , say how many stops before the arrive. And I have even gotten calls from UPS in front of my building calling to notify me of my package being delivered. And also they take pictures sometimes showing the package was delivered and where it was left. Last week I stood waiting for a package from fedex from 9 am to 430 pm. Afraid they will not deliver my mini fridge and take it back or someone take the package. Not very happy when I recieved 2 packages and not once did they ask if I was the person who the package belong to. They saw me and handed it to me. I live in a big building I could have been anyone being handed a package. Fedex needs to fix these issues.
    more
  • Great App But, Needs Fixing Jun 20, 2018

    By Waiting for an iPad version
    Love the FedEx app because, I can track all my Fedex shipments immediately without needing to copy and past the tracking number, when a shipment is on the way towards my home; however, when the package needs to be shipped out, it is very simple to creat a shipping label; in addition, to tracking the shipments, is easy by scanning the tracking barcode using the camera feature without any problems. Thus, the app has a bug when sometimes checking for tracking information by making the app to hang and, load on an infinite loop; therefore, I would need to keep closing the app when this bug shows up which is, very common, please fix this bug soon.
    more
  • Almost Perfect... Sep 20, 2018

    By Fireinfinity
    This is a great app that everyone should just go ahead and download so you can get a mostly hassle free way to track packages for Fedex! My issue right now is finding push notifications because I can’t turn on the watch list for a package and not sure if it’s the last update or what. So what’s happening is it is requesting me to go to settings but when I click settings there’s nothing to turn on for push notifications and then I went to notifications under settings...it’s not even showing up. Please help us all fix this! Thanks again for the hard work put into the app
    more
  • Jul 29, 2020

    By John Jones
    Kind of torn on how to rate. The service is great but the mobile app is almost useless. Keeps telling me info is unavailable and check back in a few minutes for days.
    more
  • App is Good, Service is less than helpful. Apr 15, 2020

    By Chells64
    I live in the country. I was notified several times my 3 packages would arrive today. I took the day off from work to patiently wait. About 7pm the status went from “Out for delivery” to “Delivery pending”. I tried the chat bot, as usual with bots, it was useless. Then struggled with the automated phone response system for 5 minutes until it routed me to the que. Waited 27 minutes to speak to a LIVE representative. This person’s system told her the packages were still out for delivery. My app knew more than she did. She said, “Call back tomorrow”. I will say that I was happy to be able to understand the person on the phone when I finally reached her and she was polite but not able to help with accurate information. I also had a package delivered by UPS today. Their app was so much better. It gave me a live map to follow along with to track the location of my driver. I could see his truck location and this helped me plan my day. I even brought the dog in when he was near.
    more
  • Jul 30, 2020

    By Damien Washington
    Cannot make address corrections easily. App kept sending verification codes that were invalid!
    more
  • Works pretty well, but a couple of bugs Nov 8, 2018

    By JMG Design Lab
    Overall, it gets the job done. However, I’ve noticed conflicting delivery dates on the “list of packages” view, and the “package details” view. Normally they’re about 12 hours apart. For example, the package list will say “Wednesday Nov 7 by 10PM”, and the package details screen will say “Thursday Nov 8 10:55am - 3:05pm”. I never know which one to believe. Maybe they’re showing different time zones for some reason? I also have a “feature request”. When I order food delivery from DoorDash or UberEats, I get a notification when the driver is approaching with my food (when they’re about 1 min away). It would be nice to have a similar notification when FedEx packages are coming. It would help prevent dogs from barking and babies from screaming :)
    more
  • Misleading Scheduled Delivery Dates Aug 4, 2020

    By JXXFXX
    I like this app in that if you create an account and use the app, you can just open it to see all packages that are being sent to you without having to enter any tracking info. BUT - there is some kind of issue where the list view (list of various tracked packages) shows the scheduled delivery date as say Friday, whereas the tracking summary view (when you tap on one of the listed items) the scheduled delivery date is shown as a different day - in my case, always one day earlier. This seems absurd to me. Why can’t this app just display a consistent delivery date from page to page? Have two different scheduled delivery dates for one item is frustrating.
    more
  • Seems like an account is required to track shipments Oct 31, 2018

    By CplMSO
    Update: after creating an account which I don’t recall being a requirement, it now retains and saves tracking numbers. And after looking over the description in the App Store, it seems misleading to me. The way I understand it is if you want to create shipping labels or want special deals then you’ll need to create a profile but if you just want to track shipments and get notifications then you don’t need an account. Wrong. Evidently you need to create an account to do anything in the description therefore I find it misleading, make it clear fedex! I don’t know why but on my end when I search for my shipment and tap the star to add it to the watch list but as soon as I leave that screen it shows up no where else. I can re search the tracking number and sure enough it never saved or retained what I did, nor am I getting notifications because of it. But it sure can retain old tracking numbers and shipments. I don’t know if it’s just me or what but I highly doubt it. It’s a useless app at this point with this issue. I can’t even say when this became an issue as most of my packages come through usps and some ups, not my choice either.
    more
  • poor May 11, 2020

    By Redcore85
    List page shows Monday as the scheduled delivery date, delivery detail page shows Sunday. Not even sure it's the app's fault as much as FedEx just having a pretty crappy system. When they lost my last package, I had to call THEM to ask what was going on and they had no clue what to do - even asking me what it looked like lol (you're the last to handle it, and you never delivered it so how should I know?). They opened an investigation and never called me to keep me informed on the status - this item is worth ~$800 so you know, I'd like to know what happened. Eventually the status finally changed: they damaged it and sent it back to the shipper. But you have to stay on top of them for any information or status when a shipment doesn't go perfectly, they didn't seem to really give a crap. That's why there isn't any way to flag a shipment in their app to signify it's missing (obviously they had no clue), for a representative to investigate it or call you, to track investigations, etc; and that's why their 800 number is a maze to discourage you from calling/bothering them even when they screwed up. Overall it just solidified my preference for USPS and UPS.
    more
  • Jul 21, 2020

    By Cecil Rendon
    This app is pretty close to useless now. It's been that way for some time. You pull up your All or To Me list and see several shipments. You tap on any of them to bring up details and you ALWAYS get a popup that says "The action you requested could not be completed at this time. Please try again in a few minutes." It's been that way for at lease a month. So much for trying again in a few minutes! also when you tap on the notifications they no longer open the app.
    more
  • Worthless Jun 18, 2019

    By disappointingservice
    I was waiting for a package delivery that needed an indirect signature. I downloaded the app, set up an account. There wasn’t anywhere on the app to download a door tag to sign and leave on the door with a signature. So I went to the website and was able to download a fedex door tag that I signed and left on the door, in case I wasn’t home or didn’t hear the doorbell. They texted me several updates on the upcoming delivery. The next thing I know I get another text that the delivery will be the following day. I must have not heard the doorbell. So I checked the door and they had left me a new door tag to sign that was attached next to my old door tag stating they will attempt the next day. It would have been nice to receive a text that fedex is at the door given all the other text notifications I receive. Having the app was totally worthless. It didn’t notify me of the updates. I contacted customer service and they apologized that the driver did not use my door tag. There was nothing else that they could do. Overall, very disappointing.
    more
  • Jul 28, 2020

    By Terri Hawkins
    There are so many improvements that could be made .. not randomly signing me out, not stalling when trying to load tracking information, maybe have a way to send feedback, maybe show in real time where shipments are like UPS does, maybe have a delivery window that isn't 8AM to 8PM.
    more
  • Disappointed is an understatement Sep 28, 2019

    By Joulequeen
    I really wanted to like this app, but disappointed is an understatement! After missing a package I needed to sign for, I was livid, the driver was at my door according to my ring for 31 seconds, when I got to the door he was driving up the street! Guess what!? You can NEVER get a driver back. This was a critical delivery for that day, but the pickup location was in another city,in another state I might add and an hour away. You could at least have a facility in this city of a million people! So I decided to wait for delivery on the second attempt. I downloaded the app after the site implied for more details, get an account, get the app! Determined not to miss it, I fell for it and downloaded the app, BUT the information provided was exactly the same as just tracking the regular way. This “awesome” tracking app shows it left this morning at 4:30 am, it’s 1:25 pm and not ONE single update, I’ve used better tracking apps, what’s the point if the information isn’t even available? Useless waste of storage space on my phone, back to the cloud you go. FedEx, I hope you can get it together and join the gps world. I cant imagine you don’t gps your precious trucks on such a tight schedule that a package that needs signature gets a 31 second window to get to the door. Its 2019, you have the resources, make easy to track for real. Your customers deserve at least that.
    more
  • Jul 21, 2020

    By A Thomas
    Still unable to register for Delivery Manager. App has only one authentication method for FedEx Delivery Manager enrollment - mobile phone. After spending hours with customer support they couldn't determine why their system would not send a code to my phone. If the system could also authenticate via email (it cannot) this would fix the problem. Considering that receiving email alerts is an option, I don't think this is asking too much.
    more
  • FedEx Terrible Experiences Dec 15, 2019

    By donaldlopez
    I’ve had multiple bad experiences with Fedex, this week is just the latest in a history of bad service. One of my packages has had zero updates for almost a week and no one can tell me where it is. I was also lied to when I called in for another package I’ve been expecting before I travel for the holidays. I was told the driver attempted to deliver the package and left a note. I’ve been in my living room watching football so I know that no one came to my door. I walked outside to check if there was indeed a note, as I expected, there is none to be found. It’s bad enough that I paid for faster shipping and have yet to receive it, but now I need to leave work early and go out of my way to the warehouse to pick up the package. I can understand that they missed one of the deliveries due to high volume during the holidays, but now that’s turning into three days and to do nothing to try to rectify the issue? Not acceptable. Again, this is not the first time I’ve had issues with fedex. Unfortunately, calling them leads to nothing. So I’m commenting on the app that has nothing to do with their actual service... it seems to be the only available forum to complain about their terrible service.
    more
  • Login after login after login May 19, 2019

    By AMGrail
    The app used to keep me logged so I could quickly check the status of items I’m tracking. Now EVERY TIME I launch it, I have to login. After providing login info I get a screen asking if I’d like to enable Touch ID, I’ve selected to enable it multiple times, yet every time after I login (without the option to use Touch ID despite the fact that I had previously selected to enable it), I get asked again. After realizing it didn’t matter if I chose to enable it, I selected to option to not show that screen again and not enable Touch ID in hopes of streamlining the new need to log in every launch, and yet the screen still pops back up EVERY TIME! Either retain my log in for 30 days so I don’t have to log in every time I launch the app or actually honor Touch ID preferences previously selected. Also, why are shipments I deleted months ago randomly showing up in my list? I’m glad you still remember a package I was tracking previously was delivered back in December, but maybe you could focus on remembering my log in info/preferences instead. As for now, I’m just using the website because this app is frustrating.
    more
  • Jul 28, 2020

    By Debby Stevens
    It let's me track my packages but that's about the only thing that works. You can't manage your deliveries at all. I'm disabled so it's difficult for me to get to the door fast enough to sign for a package. If I can redirect my package, I can have someone else pick it up. This app is useless.
    more

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