EyeMed

The previous app worked perfectly fine. When I was promoted to download the new app, I did and entered all my info. On the new app I receive a “Error signing in” popup or I get an infinite loading bar.

The app is crashing as soon as you launch it. Worked fine before the most current update. Needs to be fixed

Normally when one downloads the app for their insurance provider they do so to view a few things: benefits, claims/EOBs, eligible providers for all those covered. This app does not allow you to view the details of a claim or the EOB once the claim is processed. You must go to the actual website to view the EOB. It is in PDF form there, so it should be available on the app and is not. I also find it ridiculous that the primary insured has to not only create logins for dependents, but cannot view their benefits nor claim/EOB under the primary’s login. This is just not exclusive to the app but the website as well.

This app is not working! Crashes as opened has is poorly designed. Web site was easy to use and the best way to access your info.

I found the app completely useless. I was able to log in once and have not been able to log in again since. Tried resetting password followed link and still can’t log in. It says contact us, so I did. That was also useless automated call with no option for help accessing the app to see benefits. Had to press 1 and 3 and all sorts of other numbers so I could get my benefits. I look forward to when Aetna finds another option so people can avoid this app. It’s painful to use. Should’ve been properly tested before being rolled out to end users.

Looks good problem is doesn't work also wants to make you do a separate account for each beneficiary a big pain for a family. Which is a waste, because nothing works.

Hi hello! As of right now the new app seems useless and nothing is working. I just downloaded the app today! I’m trying to find a doctor and when I click on option to do so nothing is loading. Try clicking on something else and nothing is loading. I downloaded the app on my other phone and the same thing is happening. Hopefully you guys can fix whatever is going on with the app! If I’ll have to call for something that could of been done through the app! Thanks!

I received the card through the mail but it asks to confirm receipt of the cards before using which I did via phone. Then I downloaded the app and it asks me to confirm my email address. It’s been two hours and I still have not received a link to confirm my email address. What’s worse is I can’t access my account because I have to confirm my email address before I can set up a login and password.

Keeps telling me incorrect credentials. I have tried to reset the password, uninstalled and reinstalled the app to no avail. Frustrating as hell.

The window displays at about 1/4 the size of my tablet screen and is just generally hard to use. I find it pathetic the developers ask users to contact them with details of their experience. Why not just ask any first time user to open it up and try to do something and you would get plenty of feedback on the spot. Makes me wary of Eye Med if they can’t even maintain the usability of their application.