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Exxon Mobil Rewards+

Exxon Mobil Rewards+

ExxonMobil

The most rewarding way to pay for fuel

4.7 Ratings 126K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Dec 28, 2021

    By Clinton J Wright
    All of a sudden the app won't log in. It has been working for awhile now I can't even log in through the android app on my S21+. I can log in on my computer no problem won't has to be either an Android of just my phone issue. I have uninstalled and reinstalled 3 times. Changed passwords still no joy 2021-12-27 have made contact with suport. Today they tell me they are in the process if updating the app. I asked if that process takes more than a week!! She said we don't know how long it will take
  • Takes the car filling experience to a whole new level Apr 4, 2018

    By MikeyCJohnson
    Love this app! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on the App Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in the app. Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that this app actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use this app still. Thank you!
  • Great update miss old functionality. Nov 7, 2019

    By tgray013
    First off this app is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that the app has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent. One short coming in my opinion is the loss of sharing purchases from within the app. I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave the app and going to my email client and sending it from there. In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head.
  • Dec 26, 2021

    By Michael Yun
    Works well, new redesign seems pretty nice. Occasionally hit or miss if the station shows up in the app but their config is messed up so you can't use your app and have to fall back to the membership card (dip that first then your credit card). Restricted to only holding 2 payment methods for some reason.
  • Very, very convenient when working. Jan 27, 2018

    By PulsedWave
    I love pulling up to pump, staying in the warm car without having to fumble with my payment method outside or keying in Plenti card, then jumping out and pumping. No longer run the risk of dropping/misplacing my credit card at the station. The app makes it convenient to track your gas purchases. Though it hasn’t happened in the past few weeks, usually the pump would not work when you squeeze after the app says authorized. Was Also getting error messages on the app. Then my Keychain Plenti card wouldn’t work at pump or inside at register and would have to call Plenti to reimburse my points. They are usually excellent when you call except once recently when the girl kept repeating that she’s crediting my points as a “one time courtesy” when the need to call in for points happens on a regular basis. On a whole based on convenience I do recommend the app.
  • Why Exxon, why? Sep 20, 2019

    By CPORet
    I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars.
  • Jan 4, 2022

    By Cheyenne Sanford
    The app was working fine, now I can sign in it continues to say Oop! Something went wrong. I've unbundled and re- installed the app and get the same message.
  • Jan 10, 2022

    By Rob T.
    Great app. Love being able to pay from the app. I just wish the app could show the current prices of the stations.
  • App just stopped signing in Jun 24, 2021

    By Lawrenceingram
    Update: it’s working again! Thanks for listening to the feedback. I really do love the app and it is easy to get fuel and use discounts that accrue by simply tapping the button to use points. Original review: This app used to work well, but about a month ago it began giving The error message “oops! Something happened!“ Seems like a silly and nondescript error, and it happens every time I attempt to log in using the app. Before this, the app seemed to work well and it may simply be associated with iOS 14. I’m still able to login on their website, but not the app. Before this, it was a pretty good app allowing me to occasionally get a couple of dollars off my gas as I built up points. I also like that it excepted Apple Pay through the app, minimizing the locations my credit card information is stored.
  • Jan 15, 2022

    By Rolf K
    Working well for paying without having to get out of the car and keeping track of points. Haven't tried redeeming points yet
  • Dec 28, 2021

    By Clinton J Wright
    All of a sudden the app won't log in. It has been working for awhile now I can't even log in through the android app on my S21+. I can log in on my computer no problem won't has to be either an Android of just my phone issue. I have uninstalled and reinstalled 3 times. Changed passwords still no joy 2021-12-27 have made contact with suport. Today they tell me they are in the process if updating the app. I asked if that process takes more than a week!! She said we don't know how long it will take
  • Takes the car filling experience to a whole new level Apr 4, 2018

    By MikeyCJohnson
    Love this app! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on the App Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in the app. Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that this app actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use this app still. Thank you!
  • Great update miss old functionality. Nov 7, 2019

    By tgray013
    First off this app is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that the app has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent. One short coming in my opinion is the loss of sharing purchases from within the app. I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave the app and going to my email client and sending it from there. In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head.
  • Dec 26, 2021

    By Michael Yun
    Works well, new redesign seems pretty nice. Occasionally hit or miss if the station shows up in the app but their config is messed up so you can't use your app and have to fall back to the membership card (dip that first then your credit card). Restricted to only holding 2 payment methods for some reason.
  • Very, very convenient when working. Jan 27, 2018

    By PulsedWave
    I love pulling up to pump, staying in the warm car without having to fumble with my payment method outside or keying in Plenti card, then jumping out and pumping. No longer run the risk of dropping/misplacing my credit card at the station. The app makes it convenient to track your gas purchases. Though it hasn’t happened in the past few weeks, usually the pump would not work when you squeeze after the app says authorized. Was Also getting error messages on the app. Then my Keychain Plenti card wouldn’t work at pump or inside at register and would have to call Plenti to reimburse my points. They are usually excellent when you call except once recently when the girl kept repeating that she’s crediting my points as a “one time courtesy” when the need to call in for points happens on a regular basis. On a whole based on convenience I do recommend the app.
  • Why Exxon, why? Sep 20, 2019

    By CPORet
    I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars.
  • Jan 4, 2022

    By Cheyenne Sanford
    The app was working fine, now I can sign in it continues to say Oop! Something went wrong. I've unbundled and re- installed the app and get the same message.
  • Jan 10, 2022

    By Rob T.
    Great app. Love being able to pay from the app. I just wish the app could show the current prices of the stations.
  • App just stopped signing in Jun 24, 2021

    By Lawrenceingram
    Update: it’s working again! Thanks for listening to the feedback. I really do love the app and it is easy to get fuel and use discounts that accrue by simply tapping the button to use points. Original review: This app used to work well, but about a month ago it began giving The error message “oops! Something happened!“ Seems like a silly and nondescript error, and it happens every time I attempt to log in using the app. Before this, the app seemed to work well and it may simply be associated with iOS 14. I’m still able to login on their website, but not the app. Before this, it was a pretty good app allowing me to occasionally get a couple of dollars off my gas as I built up points. I also like that it excepted Apple Pay through the app, minimizing the locations my credit card information is stored.
  • Jan 15, 2022

    By Rolf K
    Working well for paying without having to get out of the car and keeping track of points. Haven't tried redeeming points yet
  • Dec 31, 2021

    By Carol Mesco
    Mobil is my gas of choice but the app rarely opens & I have to go to my next app, which is BP. Their app opens every time. Also using Mobil app at a station that charges more for using your credit card...the app connects as a credit card therefore you're getting 6¢ off the credit card price. With BP & the same pricing situation, the app connects to the cash price. A win win for BP as far as I'm concerned.
  • Took my money and never authorized pump Mar 14, 2020

    By Connection could be improved
    Set up Apple Pay with the app since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from The app customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration.
  • Jan 16, 2022

    By christopher dent
    This never works at the Exxon on my corner. I thought it was the app but then I tried it at another Exxon and it worked no problem. But at my station it lets you pick a pump then crashes after it asks you to select payment. This has been for years now, wish they would fix it.
  • Jan 8, 2022

    By Adam Siemaszko
    Does not work/open. When I try to login to my account I get "something happened, an error occured, please try again later" I can login via the website just fine, but not the app. The reset password link produces the same message. I've tried clearing cache and reinstalling the app O well.
  • Location feature not working in Version 5.0. M Sep 26, 2019

    By gebel78
    The Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version.
  • Dec 15, 2021

    By Jonathan Carroll
    Great idea, but for some reason it always asks for a verification code when I enter THE CORRECT PASSWORD. The reason this is annoying is because it's my wife's email, and we use a card strictly for gas. So I sit, stranded till my wife can check her email and give me the code. That's IF she is near her phone. Awesome in theory, but terrible execution.
  • AVOID: terrible, persnickety, painfully arduous. No support. Mar 28, 2019

    By HansenBoards
    The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah
  • Dec 22, 2021

    By Mitch Miller
    The app will not login again. The app is at best 50 50 as to working or not every single time. It stopped working reliably on March 1st 2021. I have called support 11 times. I give up.
  • Useless Aug 10, 2018

    By Dave_K1944
    This app gave me trouble on day one of its use but after day two, it has been trashed. Got the app and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good. Next day, get in the car on the first leg of my journey. About 350 miles into the trip used the app to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen. Trashed the app. Don’t waste your time with this. When you need it most, it will fail.
  • Dec 24, 2021

    By Stanley Bowling
    Be cautious, app can show an error after pumping, pump may show transaction cancelled and have to pay inside, then get charged on the app for a double charge a day later. ExxonMobil will not do anything about it and card company proved difficult to react. Out $80 for a $40 charge.

No reviews available

No reviews available

  • Dec 28, 2021

    By Clinton J Wright
    All of a sudden the app won't log in. It has been working for awhile now I can't even log in through the android app on my S21+. I can log in on my computer no problem won't has to be either an Android of just my phone issue. I have uninstalled and reinstalled 3 times. Changed passwords still no joy 2021-12-27 have made contact with suport. Today they tell me they are in the process if updating the app. I asked if that process takes more than a week!! She said we don't know how long it will take
  • Takes the car filling experience to a whole new level Apr 4, 2018

    By MikeyCJohnson
    Love this app! No need to even touch the screens on the pump. Keep track of receipts right there. It takes gas stations to a whole new level. The only thing I don’t get is that here on the App Store it shows support for Apple Wallet, meaning the ability to add some sort of pass to your wallet (separate the Apple Pay.) I don’t know what that could possibly be for, I don’t see an “Add to Wallet” option anywhere in the app. Anyways, I love how it automatically knows which station you’re at. It could not be simpler. I always thought that having Apple Pay + NFC at the pump would inevitably be a better but the fact that this app actually replaces the regular list of options and prompts normally found on the out dated screens on the pump takes the car filling experience to a whole new level. Just pull it out of your pocket or pull it up on your watch, select your pump number, scan for Apple Pay and you’re done. It’s that simple. I have no regrets with this service. If they ever add NFC Apple Pay to the pumps I will strongly consider continuing to use this app still. Thank you!
  • Very, very convenient when working. Jan 27, 2018

    By PulsedWave
    I love pulling up to pump, staying in the warm car without having to fumble with my payment method outside or keying in Plenti card, then jumping out and pumping. No longer run the risk of dropping/misplacing my credit card at the station. The app makes it convenient to track your gas purchases. Though it hasn’t happened in the past few weeks, usually the pump would not work when you squeeze after the app says authorized. Was Also getting error messages on the app. Then my Keychain Plenti card wouldn’t work at pump or inside at register and would have to call Plenti to reimburse my points. They are usually excellent when you call except once recently when the girl kept repeating that she’s crediting my points as a “one time courtesy” when the need to call in for points happens on a regular basis. On a whole based on convenience I do recommend the app.
  • App just stopped signing in Jun 24, 2021

    By Lawrenceingram
    Update: it’s working again! Thanks for listening to the feedback. I really do love the app and it is easy to get fuel and use discounts that accrue by simply tapping the button to use points. Original review: This app used to work well, but about a month ago it began giving The error message “oops! Something happened!“ Seems like a silly and nondescript error, and it happens every time I attempt to log in using the app. Before this, the app seemed to work well and it may simply be associated with iOS 14. I’m still able to login on their website, but not the app. Before this, it was a pretty good app allowing me to occasionally get a couple of dollars off my gas as I built up points. I also like that it excepted Apple Pay through the app, minimizing the locations my credit card information is stored.
  • Jan 15, 2022

    By Rolf K
    Working well for paying without having to get out of the car and keeping track of points. Haven't tried redeeming points yet
  • Speedpass & Plenti are a perfect match! Aug 30, 2017

    By Kenkensmom
    I downloaded the speed pass last night, super quick and easy to set up, it synced with my applepay and I was able to add another card easily, I added my Plenti account also. I watched the video (super quick) on how to pay at the pump and apply Plenti points to my purchase. I tried it out tonight, I got to the pump, the app was open and I was recognized right away, I picked my pump # on the app and selected how many points to use towards my gas and that was it! Pumped my gas and got a receipt! I'm normally a 711 fan, but the easy use of this app and purchasing gas has made me switch to the Exxon family! Plus if you think about it, no one can take your card number, watch you put in your pin, you don't need to bring your card and no more touching the keypad (cause I'm sure everyone before you has washed their hands prior to using) ❤️❤️
  • Bye-bye Good Speed Pass Hello App Better... Mar 2, 2018

    By REShaman
    Learning my Speed Pass technology had been replaced with an App, I reluctantly added the App to my iPhone 6+. I resisted using the App believing the Speed Pass was so easy to use, why complicate purchasing gas with an App. The interface is different. But different better. I realized I can pull up to the Exxon-Mobil station I prefer, and while remaining in my vehicle, launch the App (already logged in) select the pump identified by number, select buy gas, type in PIN number, request authorization, open filler cap from inside my vehicle in advance, select grade of gas and fill up my tank. No more pressing buttons on the pump’s keypad. While I prefer receipts, I never request them. Now an email arrives promptly and is easily organized so my receipt records are readily available. Love setting up the purchase from inside my vehicle. The App works perfectly.
  • Dec 18, 2021

    By Ozzy C
    Apparently all issues have been addressed thank you for that. Mobil has been my favorite gas for over fourty years and still doesn't disappoint.
  • Non beneficial, help me understand! Mar 12, 2020

    By scooby73
    So I actually love this app. It gives you points on the back end. In and out of the store. But there is a dilemma that needs to be address. How is it saving me money if the store you use, has a cash and credit price. So using the app is considered credit, which means if the gas station you use has a cash or credit price you are paying credit price. Which in my case is 10¢ higher. So now using the app is defeating the purpose, except for convenience. Please fix this or I might as well go back to using cash. Because I’m losing not saving. PS: needs to make a way to use or upload receipts. Or scan so I can get my points if I forget to use the app or because the card I used is not linked. So once again how is that beneficial for us?
  • Convenient w/Apple Pay Jan 28, 2018

    By Eagle Keeper
    I downloaded the App to give it a try because I always try to refuel my vehicle at a local Mobil station that has been remodeled, is clean, and convenient to my home or work. I didn’t love the idea of loading my credit card to the App to pay for the fuel but I do like using the Apple Pay feature to pay for fuel. I use my a credit card that credits me 5% cash back on fuel purchases so that’s a bonus. The App always works and I honestly feel that the transaction is a little safer than swiping my card at the pump. I do everything on the App right inside my car then get out and the pumps are ready to use. My wife and daughter also really like this App and use it every time. I used it on a cross country 1,400 mile drive and it worked every time at the Mobil stations.
  • Great update miss old functionality. Nov 7, 2019

    By tgray013
    First off this app is great and I have almost removed my physical Exxon Card from my wallet. There are still a few stations that I have used recently that the app has failed to authorize the pump but the attendant said their new payment system does not work with Speedpass or credit cards at the diesel pumps yet, so it is not the apps fault. It has only been two weeks since I have been able to use the convenience of pay at the pump, hopefully they will get it together soon or I will start looking for another Exxon station to frequent. One short coming in my opinion is the loss of sharing purchases from within the app. I may be in the minority but it was a great convenience to be able to send my companies Human Resources admin an email with my vehicle mileage and vehicle number without having to leave the app and going to my email client and sending it from there. In conclusion I would like to share a quick story. I was able baffle the attendant at an Exxon station one day by authorizing the diesel pump with out having to go in to get it manually authorized since pay at the pump is still an anomaly at some Exxon Mobil diesel pumps. I bet he is still scratching his head.
  • Dec 26, 2021

    By Michael Yun
    Works well, new redesign seems pretty nice. Occasionally hit or miss if the station shows up in the app but their config is messed up so you can't use your app and have to fall back to the membership card (dip that first then your credit card). Restricted to only holding 2 payment methods for some reason.
  • Jan 4, 2022

    By Cheyenne Sanford
    The app was working fine, now I can sign in it continues to say Oop! Something went wrong. I've unbundled and re- installed the app and get the same message.
  • Jan 10, 2022

    By Rob T.
    Great app. Love being able to pay from the app. I just wish the app could show the current prices of the stations.
  • Why Exxon, why? Sep 20, 2019

    By CPORet
    I use this app a lot. In fact, it’s the main reason I use Exxon. But then, you had to go and change a perfectly good app into this. The old version was so simple, first open it, then choose the pump and authorize. Now I’m presented with this glitzy “experience” type app, which forces me it use a menu to choose the pay at pump feature. And if that wasn’t bad enough, the first time I go to use it - IT DOESN’T WORK! Now I’ve got emails saying my Apple account is locked out (which could be spam/phishing attempt, who knows). But, to top off this “incredible new experience”, the Speedpass. App is no longer available for the Apple Watch. Do you have any idea how useful/convenient that was? My sincerest hope is that this is just temporary, and that in the very near future you’ll fix this mess you’ve created. I’m updating my review because I tried the app again a couple days later and it worked. So, I’ll keep using it. I still don’t like the new apps look so I’ll only go 3 Stars. Give me back my Apple Watch app, and I’ll give it 4 stars.
  • Dec 24, 2021

    By Stanley Bowling
    Be cautious, app can show an error after pumping, pump may show transaction cancelled and have to pay inside, then get charged on the app for a double charge a day later. ExxonMobil will not do anything about it and card company proved difficult to react. Out $80 for a $40 charge.
  • Great App, just difficult sharing Nov 27, 2017

    By MzEarly2u
    So my daughter is still having the same issue, she cannot use the app to purchase gas at the speed pass pump. After calling the customer service team, we are even more annoyed and frustrated. No explanation as to why expect someone will have to look into the issue and will call back in a couple of days. Forget the convenience, will delete the app if we are having an unnecessary issues added to our life. This app is one of the best for me and my kids who are away in college. It’s convenient and helpful when my kids are low in gas and money. I can have them find an Exxon or Mobil station if the need gas, and it will charge to my account. However, there are times that we experience issues when they cannot refuel, such as this holiday weekend. I had my kids gas up before leaving and then asked them to refuel when they arrived back to the college town. However after long drives my kids are unable to gas up before heading in. Which means they will have to come back out tomorrow. I think there are limits, but it makes it difficult for families.
  • Good, when it works. Nov 28, 2020

    By Jacob.D.
    TLDR; Use Shell’s app, it actually works. I don’t typically write reviews but I feel I have to on this one. Exxon’s loyalty program is smart and works great, when it works. The issue is 99% of the time it doesn’t work. The location services for the stations never work. So I end up having to email support with my receipt every time I get gas. After almost a year, this has become tiring. I talked to Exxon support (which is abysmal. They tried rushing me off the phone while barely listening to the issue). They told me they’re aware of the issue and trying to fix it. It’s been a year since I talked to them and I’m still having the issue. I tried using the Exxon rewards card and it never gave me the points. I was going to dispute the points with support, but I’m done with that. Honestly I’m just going to use Shell’s app because it’s easy to use and works every time. And when it doesn’t, I just type in my phone number and still get my discount. Exxon; please fix the location services. Thank you.
  • Points Don’t Accrue Properly Oct 14, 2019

    By AttyRyan
    The app itself is fine. The interface is intuitive and the layout and design are helpfully minimalistic. However, it’s is very common for the points to simply not materialize after a purchase, which is essentially the bedrock of the rewards program and the primary reason for using the app. Before you say - maybe you aren’t doing it correctly - I have called customer service and discussed this issue, confirmed that my account is open and active, and that there isn’t anything process-wise on my end that causes this error. I pay for gas directly in the app, the app registers when I’m fueling and when I’m finished, and has a copy of my transaction receipt in my account history following the purchase. However, the rewards points don’t show up, even days later. This is a 4 star app if the rewards program upon which the app is based works. But if you can’t get points for purchases, the app isn’t worth the slight time savings you get by not having to insert your card at the pump. The points system needs to work properly.
  • Dec 31, 2021

    By Carol Mesco
    Mobil is my gas of choice but the app rarely opens & I have to go to my next app, which is BP. Their app opens every time. Also using Mobil app at a station that charges more for using your credit card...the app connects as a credit card therefore you're getting 6¢ off the credit card price. With BP & the same pricing situation, the app connects to the cash price. A win win for BP as far as I'm concerned.
  • Took my money and never authorized pump Mar 14, 2020

    By Connection could be improved
    Set up Apple Pay with the app since they say all Exxon stations accept Apple Pay. Have used it twice before no problem. Yesterday went to get gas. Do the usual choose pump# and choose payment. It gives me some error message, takes ALL the money I had in my Apple Cash and doesn’t authorize the pump. I would have to fill two full tanks with premium for the amount of money it took. I just ended up using my debit card. I go to speak to a worker and he says they don’t accept Apple Pay here and there’s nothing he can do. So how am I supposed to know which station accepts apple pat and which doesn’t??? I thought the point was they all do. After a frustrating 1 hour back and forth with 3 representatives from The app customer service, they tell me they can’t do anything to call apple (they also did not know how Apple Pay works. I had to explain that Apple Cash is money that can be sent to me by someone else and is not associated with my bank account and I can’t just “call my bank”). I finally called apple and they were a bit more helpful and opened up a case. So hopefully this can get resolved. I won’t be using Apple Pay from now on. I will attempt to add a debit or credit card and hopefully that won’t give me problems. But if it gives me even just 1, I’m deleting. Not worth the frustration.
  • Jan 16, 2022

    By christopher dent
    This never works at the Exxon on my corner. I thought it was the app but then I tried it at another Exxon and it worked no problem. But at my station it lets you pick a pump then crashes after it asks you to select payment. This has been for years now, wish they would fix it.
  • Jan 8, 2022

    By Adam Siemaszko
    Does not work/open. When I try to login to my account I get "something happened, an error occured, please try again later" I can login via the website just fine, but not the app. The reset password link produces the same message. I've tried clearing cache and reinstalling the app O well.
  • Location feature not working in Version 5.0. M Sep 26, 2019

    By gebel78
    The Exxon Mobil Speedpass + app was recently upgraded and the location services is not working. I have the location setting enabled to always on my iPhone and have the Speedpass+ app setting set to always but when I select “Pay Now” it shows me a screen with a red exclamation point that there was a problem detecting my location. I have deleted and reinstalled the app multiple times and followed the setup instructions to enable location but still get the error. I have also tried using the app at different gas stations to no avail. There seems to be a bug with his new version and it is inconvenient to use the QR scanning option. Please address as this makes the new version useless. Update: There still is no location feature in this update and not sure what bug fixes were done but the app performs exactly as it did prior to this update. Do the developers actually use this app in the real world to test that it works? The “Find Station’s” link is the most important feature of the app and that is how we find Exxon/Mobil’s when traveling!. Also, the developer did not take Ford Pass into account when they upgraded. Now all Ford Pass users can not use this app until Ford decides to upgrade Sync 3 to this new version.
  • Dec 15, 2021

    By Jonathan Carroll
    Great idea, but for some reason it always asks for a verification code when I enter THE CORRECT PASSWORD. The reason this is annoying is because it's my wife's email, and we use a card strictly for gas. So I sit, stranded till my wife can check her email and give me the code. That's IF she is near her phone. Awesome in theory, but terrible execution.
  • AVOID: terrible, persnickety, painfully arduous. No support. Mar 28, 2019

    By HansenBoards
    The cards I added keep referring me to my bank. Which I already confirmed with each institution and they are both working. Next up I have to call their customer help line which operates on EST only so I have never spoken to anyone as it’s always closed when I’m either not at work or actually getting gas. This app didn’t work a few years ago when I tried it out as part of a CSR Survey with 4 other people each assigned a different method of filling up via Apps. There’s no help screen or support window and the FAQ or knowledge base to assist one in troubleshooting is non existent with a smattering or information. Ditto everything I just said here about the god awful Shell save and pay or whatever it’s called. Same bugs. Same non existent means of troubleshooting that doesn’t require some arcane bizarre ritual to even get the app to actually recognize YOURE IN THEIR BRANDS GAS STATION. Talk about missing the point entirely. Avoid unless you just wanna curse like a sailor sat in your Car as yet another error bubble pops up and asks you to call or “make sure your details are correct.” If something isn’t correct on the 11th copy paste of the exact info I have on my card - then I need taking out to pasture, and putting out of my misery hahah
  • Dec 22, 2021

    By Mitch Miller
    The app will not login again. The app is at best 50 50 as to working or not every single time. It stopped working reliably on March 1st 2021. I have called support 11 times. I give up.
  • Useless Aug 10, 2018

    By Dave_K1944
    This app gave me trouble on day one of its use but after day two, it has been trashed. Got the app and, as I was going on a cross country drive, tested it at home right away. Went to the station, pulled up to the pump, and clicked on “pay for fuel”, selected the payment method, and tried to authorize the pump. Got a message that authorization failed, try another pump. Tried again, and again. At the third pump, success. Filled the tank, payed with the CC, got the receipt. All was good. Next day, get in the car on the first leg of my journey. About 350 miles into the trip used the app to locate the nearest station only to find that station closed and closed for a long time. Back on the highway to the next Exxon station. Same deal as before, could not authorize the pump, try again. Tried again. Tried another pump. Finally went to a different station and tried again. Same story. Then, to my horror, my credit card was frozen by my bank because every one of these attempts to authorize a pump looked to the bank like suspicious activity. Managed to get gas by paying with an alternate card directly like I have always done in the past and, after calling the bank, got my CC unfrozen. Trashed the app. Don’t waste your time with this. When you need it most, it will fail.
  • Dec 30, 2021

    By Tanya Vaughn
    Worst experience ever, been trying to use my points now for a week but password doesn't work and keep saying it will send an email to reset but never received it. I will not be using this anymore starting Jan 2022!!

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