Expensify - Expense Reports
FinanceExpensify Inc.
Easily track your receipts and manage expenses on the go with Expensify.
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Does a great job of capturing the receipt and creating a report - so it gets a couple stars. OCR works decently (only a few errors on the 10 receipts that I uploaded). It will not, however, put the report in the same order as your receipt images - there's no automated way to have your list match your images. So what you end up with is a list of expenses and all of your receipt images and you have to manually sort them. Verified this through their online support. From their support: "It is not random, but the order cannot be changed. " If you want to spend time after you create your expense report putting the report in the same order as your receipt images, then this is the software for you. If you are looking for something "easy", keep looking...
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Be VERY sure about Expensify pricing policies...
I have a small business and had hoped Expensify would help with organizing and tracking staff expenses and such...but the set up and process didn’t provide the benefits I’d expected for my particular needs. I tried it out for several weeks (after the initial trial), realized it wasn’t for me, but then got busy with other work, and waited several months to find the log in info and cancel the account. It promptly warned me that I was on a very confusing annual plan, and that they would have to bill me for a higher rate for the months I’ve been using the program. Though I hadn’t been “using” the program, I suppose I didn’t meet the qualifications of an inactive user(?), and that I would have to pay a canceled subscription charge amounting to about 6 months of fees I’d already been paying for 8 months. While I am not normally affected by irritations such as this, it seemed incredibly deceptive, even after reading through the pricing structure again afterwards, and has prompted me to write this review, hoping it might encourage others to understand it thoroughly before committing to an Expensify program. It might have been cheaper to keep the program for the extra months and cancel later, but by that time I was too huffy to consider it, and just wanted out. Too bad. I might have revisited it another time, but certainly not now.
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A great idea that turns out to be a scam
I’m currently in the process of reporting this company to the Attorney General of my state, Federal Trade Commission and Better Business Bureau for unethical practices. The software is a little complex and unintuitive, but once you figure out the basics it works well. They’ve changed how they bill so now I’ve been billed for 6 people for the past 3 years when I’ve had a max of two. When you contact them they won’t refund even though they confirm that only two people max have used the software for these years. I deleted the users but the reworked the system so you are still billed for them unless you change the software in a secondary setting. Like I said unintuitive. I’m an honest hardworking business that has had to borrow money to stay afloat for the past two years. This business just went public and makes 100 million a year and charged me over $2,000 for no service delivered and won’t do anything about it. Either be extremely on top of them monthly or find another more ethical business to support your company as they will gladly rip you off when they can and do nothing about it
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This app is decent but unfortunately lacks basic functionality such as the ability to filter receipts based on date, merchant, or category and the ability to search for a receipt based on different parameters. Unlimited smart scanning is $5 per month. Just wish I could get my $5 back. Plenty of other much better apps out there for this.
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It’s an expense app... but wait there’s more!
Not only do they provide an expense app that we canceled because we found a more stable & end user friendly option but David will email you at 2am telling you “I know you don’t want to hear this from me. And I guarantee I don’t want to say it.” After he settles that interesting internal conflict with himself, he’ll tell you how to make better personal decisions. Awesome right? David feels his opinion is valuable to you & wants to give you even more than you paid for. He teaches you what he thinks is important & that you should too, he’ll enlighten your life with how it should be & he criticizes his customers to ensure they make better decisions for their families. So if you need an expense app AND a personal life coach David is your guy. If you’re comfortable with your life & you just need an expense app well as we again found there are MUCH more stable software. We chose another app and Wayne Dyer books. Good luck & I hope you can learn to be the right customer for David, not disappoint him with your decisions and overall meet his expectations for your life. Wait... who is David again?
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Does a great job of capturing the receipt and creating a report - so it gets a couple stars. OCR works decently (only a few errors on the 10 receipts that I uploaded). It will not, however, put the report in the same order as your receipt images - there's no automated way to have your list match your images. So what you end up with is a list of expenses and all of your receipt images and you have to manually sort them. Verified this through their online support. From their support: "It is not random, but the order cannot be changed. " If you want to spend time after you create your expense report putting the report in the same order as your receipt images, then this is the software for you. If you are looking for something "easy", keep looking...
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This app is decent but unfortunately lacks basic functionality such as the ability to filter receipts based on date, merchant, or category and the ability to search for a receipt based on different parameters. Unlimited smart scanning is $5 per month. Just wish I could get my $5 back. Plenty of other much better apps out there for this.
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The app should allow users to crop photos of receipts that have been taken manually within the app. The app doesn't allow .pdf upload of receipts, which should be addressed. The SmartScan feature is hit or miss and should be improved. Also, I noticed that my bank was not listed as one to automatically import transactions/expenses. Lastly, this app should have a feature to duplicate expenses that is beyond and an improvement over the "create rule" feature.
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Expensify is one of the most frustrating pieces of software I interact with on a regular basis. It automatically assigns attributes to my expenses that I never assigned. It also takes a lot of clicks to do what you need to do. I find Brex to be more intuitive and less buggy, but it doesn't have all the features my company needs.
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Bugs & glitchy but streamlines the process
Love the camera feature. It makes adding receipts a lot easier than on the web/desktop version. But the app crashes, freezes and it’s difficult signing in via the app & website. The app has scared me a couple of times after signing in and it say “make your first report” when I had been working on one for days. Also it’s frustrating that the homepage doesn’t have a easy to find login screen. It’s always tryna sign me up again or freezes on the signup screen even though it says I’m logged in. I often find myself using both my phone and computer at the same time to process expenses and add receipt. It would be nice if the app had all the same features like mileage but it crashes so often that I do t try to push it. As long as the image uploads, I can edit it on my computer. I only used Expensify for work and I’m pretty tech savvy. I can only imagine how it is for people who aren’t. :/
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-
Be VERY sure about Expensify pricing policies...
I have a small business and had hoped Expensify would help with organizing and tracking staff expenses and such...but the set up and process didn’t provide the benefits I’d expected for my particular needs. I tried it out for several weeks (after the initial trial), realized it wasn’t for me, but then got busy with other work, and waited several months to find the log in info and cancel the account. It promptly warned me that I was on a very confusing annual plan, and that they would have to bill me for a higher rate for the months I’ve been using the program. Though I hadn’t been “using” the program, I suppose I didn’t meet the qualifications of an inactive user(?), and that I would have to pay a canceled subscription charge amounting to about 6 months of fees I’d already been paying for 8 months. While I am not normally affected by irritations such as this, it seemed incredibly deceptive, even after reading through the pricing structure again afterwards, and has prompted me to write this review, hoping it might encourage others to understand it thoroughly before committing to an Expensify program. It might have been cheaper to keep the program for the extra months and cancel later, but by that time I was too huffy to consider it, and just wanted out. Too bad. I might have revisited it another time, but certainly not now.
-
A great idea that turns out to be a scam
I’m currently in the process of reporting this company to the Attorney General of my state, Federal Trade Commission and Better Business Bureau for unethical practices. The software is a little complex and unintuitive, but once you figure out the basics it works well. They’ve changed how they bill so now I’ve been billed for 6 people for the past 3 years when I’ve had a max of two. When you contact them they won’t refund even though they confirm that only two people max have used the software for these years. I deleted the users but the reworked the system so you are still billed for them unless you change the software in a secondary setting. Like I said unintuitive. I’m an honest hardworking business that has had to borrow money to stay afloat for the past two years. This business just went public and makes 100 million a year and charged me over $2,000 for no service delivered and won’t do anything about it. Either be extremely on top of them monthly or find another more ethical business to support your company as they will gladly rip you off when they can and do nothing about it
-
It’s an expense app... but wait there’s more!
Not only do they provide an expense app that we canceled because we found a more stable & end user friendly option but David will email you at 2am telling you “I know you don’t want to hear this from me. And I guarantee I don’t want to say it.” After he settles that interesting internal conflict with himself, he’ll tell you how to make better personal decisions. Awesome right? David feels his opinion is valuable to you & wants to give you even more than you paid for. He teaches you what he thinks is important & that you should too, he’ll enlighten your life with how it should be & he criticizes his customers to ensure they make better decisions for their families. So if you need an expense app AND a personal life coach David is your guy. If you’re comfortable with your life & you just need an expense app well as we again found there are MUCH more stable software. We chose another app and Wayne Dyer books. Good luck & I hope you can learn to be the right customer for David, not disappoint him with your decisions and overall meet his expectations for your life. Wait... who is David again?
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Shady price hikes
I used to love expensify and used them for many years. This past year I noticed my fees were going higher and higher and I don’t need the service for my current job so I contacted them to put it on hold. They tell me the prices are going up and will increase 100 percent (from 5 to 10 $ per month). And then when I ask how to pause the service until I need it they say I can’t. They claim I was given notice. It was one sarcastic email that said “if you’re bored in quarantine go read our updated terms”. Nothing warning you about massive price hikes or limited time to opt out. I haven’t used the service in over a year. I think it’s shady to take the price up in 40 percent increments each month. It seems they want to make you gloss over this in your cc statement. I asked for the phone number and their isn’t one. Just some chat bot. I hate when companies do this! So shady. I wouldn’t use them again. Price gouging customers in a pandemic and hoping they don’t notice is just a new low.
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Expensify is HORRIBLE
Expensify is literally the worst. I am forced to use it to submit my expenses at work or I would never touch it again. If you are in charge of making the decision of what to use in your workplace to submit expenses... this is not a good solution. The interface is unforgivably unintuitive. Accounts will just stop being synced with this system with no warning. When you spend hours checking boxes to create a report - it will just clear them and you will have to start over. When you try to use the chat for help - they are NEVER there. They just revamped the interface and somehow it is WORSE than before but with different fonts. I don’t understand how such a clunky hard-to-use product is so widely utilized. I work in tech and have a degree in economics (I’m not generally challenged with financials or with tech) and I have literally had to submit a support ticket for EVERY expense report I have ever submitted. Please fire your UI team, do some user testing and make your product easy to use ....PLEASE!!!
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