Expedia: Hotels, Flights & Car
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Not a good 1st impression. Thought this app would be ideal for us, we haven't had a vacation in years.... We figured using travel agents were a thing of the past even though we never used one. We were expecting to get information, see options, find the best accommodations for our family. Installed app and nothing worked.... it errored making the accnt. went blank after searches, page/links no longer available, other errors, something went wrong on our end. Or we couldn't find any information
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I figured I would try this to possibly save a few dollars. It is not what it's advertised to be. In fact, the hotel it's self beats the apps price. There is a hidden cost to use the app. Expedia does get a deal from whatever hotel you use, but then pockets the money, instead of passing the savings on down to you. On top of all this. There is no veterans discount, or any other that I have seen or been offered. If the app gave more I would use it more.
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Not a great stay
Let me say I have stayed at this hotel before. Last time which was several years back this was a 5 star stay. I am being kind with my 2 star rating. Good breakfast and a very friendly guy named Chris at the front desk made my check in process better. Let me say from the first moment I entered room many issues came to light. There was a dim LED bulb almost burnout out along with one constantly blinking. In the bathroom one of three was out over the sink. After using the toilet I flushed and it came up to the rim. I thought I will let someone know about these when I went out. While taking a shower noticed water didn’t drain and was above my ankles. I thought great. Went into bedroom portion of room and noticed and odd bug flying around landing on tv. I caught it with a tissue and disposed of it in trash. I reported most of the issues and they were mostly resolved by the next afternoon. Next thing I noticed while sitting in living room as I was in room 314 that there was popcorn and seeds all around the corner end table and I never had popcorn. To sum this up rooms are not cleaned properly and maintenance is not inspecting any of the rooms unless reported. I would put someone in charge that was making people provide a ( star Service consistently. I talked with Chris at the desk And apparently he has been there 21 years. Recommendation is promote this guy to general manager as he knows the hotel way and think he could revitalize.
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Don't ever get return credits from expedia. They don't give you the accurate information on your flight until it's too late, the credits can only be used if you call a rep and not through the app itself, and the reps are extremely hard to understand and rude on top of that. I used to book with expedia all the time but after this last terrible experience with them I will no longer book.
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Worst company I’ve ever dealt with
Well I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone
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We are/were frequent users of Expedia
We made reservations well in advance for a hotel. We received an email for our reservation and that of our friends whom we were taking along for our Anniversary within two and a half hours of check in that we were canceled. WHO DOES THAT? All suitable hotels were booked. This is unacceptable! This is an extreme inconvenience as we traveled to get there. The epitome of bad service.
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Overcharged Three Times for a Failed Booking Due to APP ISSUES.
WORST CUSTOMER EXPERIENCE in my over 20yrs traveling! The booking didn’t go through on the app, yet Expedia charged me for it three times, placing a hold on my bank for a total of $1,794.60. I contacted Expedia to release the holds, so I can use my money and they told me they couldn’t do it. My bank advised that Expedia has to be the one to cancel the transactions, as my bank approved the three transactions. Thanks to Expedia, I was left without flights or the availability to use my money for anything else. Additionally, anything hitting my account is being declined and late fees for my bills are being charged. I requested to speak to a supervisor or someone that could assist me and I was told it would be at least 72hrs before anyone would try to contact me. Flights are super expensive now for my trip and YOUR COMPANY AND CUSTOMER SERVICE have been USELESS in my situation. THE LACK OF EMPATHY AND WILLINGNESS TO HELP FROM YOUR BUSINESS IS EVIDENT and I would NOT RECOMMEND people use your services or contact your customer service. You lack the willingness to assist your customers and remediate issues created by your own system. I have never seen this LACK OF PROFESSIONALISM OR CONSIDERATION from a large enterprise. I RECOMMEND people BOOK DIRECTLY WITH THE AIRLINE - the customer service and issue resolution would be faster and more satisfactory. You may pay a bit more for your flights, but you will have a PRICELESS PIECE OF MIND. VERY DISAPPOINTED WITH EXPEDIA!
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Very bad company - dishonest
I’ve used Expedia about 4-5 times in the last 3 years, last time is the last time. Last year they refused to refund a ticket for which I had purchased I travel insurance, they instead cancelled the insurance AFTER a I had cancelled the trip, I took them to court and they settled outside. This year I decided to give them another chance, I booked a trip for my wife, which because of a work commitment she could not go so we cancelled it, the cancellation protection I purchased denied refunding the fare. this is the worst company I’ve dealt with, will never use their services to travel ever again. They lie, are dishonest poor customer service, horrible. I’m going to have to sue them again for my wife fare, twice I used them, twice I’ll end up in court.
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Thieves!
I booked car rental in Houston international airport Expedia charged me $300 plus insurance. When I got to the airport to pick up the vehicle, i was asked if I wanted to add coverage and then I was like huh?? I told them that I already bought that. the car rental representative told me never book anything with Expedia because they lie to customers. They basically charge over $200 to make reservations. Car rental place don’t see that money they charge customers. DO NOT book hotel or car rental through 3rd party Like Expedia. Call the car rental place and make a reservation not 3rd party
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No reviews available
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Not a great stay
Let me say I have stayed at this hotel before. Last time which was several years back this was a 5 star stay. I am being kind with my 2 star rating. Good breakfast and a very friendly guy named Chris at the front desk made my check in process better. Let me say from the first moment I entered room many issues came to light. There was a dim LED bulb almost burnout out along with one constantly blinking. In the bathroom one of three was out over the sink. After using the toilet I flushed and it came up to the rim. I thought I will let someone know about these when I went out. While taking a shower noticed water didn’t drain and was above my ankles. I thought great. Went into bedroom portion of room and noticed and odd bug flying around landing on tv. I caught it with a tissue and disposed of it in trash. I reported most of the issues and they were mostly resolved by the next afternoon. Next thing I noticed while sitting in living room as I was in room 314 that there was popcorn and seeds all around the corner end table and I never had popcorn. To sum this up rooms are not cleaned properly and maintenance is not inspecting any of the rooms unless reported. I would put someone in charge that was making people provide a ( star Service consistently. I talked with Chris at the desk And apparently he has been there 21 years. Recommendation is promote this guy to general manager as he knows the hotel way and think he could revitalize.
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Very underwhelming. If anything goes wrong, it goes horribly wrong. Be prepared to wait hours for a call back, large fees, and an app that barely does anything. I got no notification that a hurricane was landing the day of my arrival, from the airline and how that might affect my flight, or a notification from Expedia about any precautions or options I might have. It's been so frustrating dealing with the fallout and can't describe it in 500 words. Not sure if the other travel apps are better.
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Used to like Expedia, but not so much anymore. We had to cancel our flight to Hawaii last year because of Covid and now we have until March 31 of this year to use the flight credit or lose it completely. Every time we find a flight we might want and confirm the details and put in our credit card number (because of course the flight costs have gone up and you have to pay the difference), there's an error and it says to call. But then customer service has no clue what you want. Total headache!
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App keeps freezing on me right at the time of payment and saying "there's a problem on our end" I've been trying to book a package since yesterday through the app because of the 2x points but at this point it's just frustrating. And my debit card was charged 3 times without the reservation going through. I've wasted 2 hours of my life thanks to this app.
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Easy To Screw Up Reservations
Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel
AppGrooves is More Than Reviews
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-
Not a good 1st impression. Thought this app would be ideal for us, we haven't had a vacation in years.... We figured using travel agents were a thing of the past even though we never used one. We were expecting to get information, see options, find the best accommodations for our family. Installed app and nothing worked.... it errored making the accnt. went blank after searches, page/links no longer available, other errors, something went wrong on our end. Or we couldn't find any information
-
I figured I would try this to possibly save a few dollars. It is not what it's advertised to be. In fact, the hotel it's self beats the apps price. There is a hidden cost to use the app. Expedia does get a deal from whatever hotel you use, but then pockets the money, instead of passing the savings on down to you. On top of all this. There is no veterans discount, or any other that I have seen or been offered. If the app gave more I would use it more.
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Don't ever get return credits from expedia. They don't give you the accurate information on your flight until it's too late, the credits can only be used if you call a rep and not through the app itself, and the reps are extremely hard to understand and rude on top of that. I used to book with expedia all the time but after this last terrible experience with them I will no longer book.
-
Worst company I’ve ever dealt with
Well I guess I should start in the beginning, booked a round trip flight to Warsaw poland from texas. Got the insurance just to be safe. Flight there was changed so to the airline having delays, no problem. Decided I needed to come home early and contacted them to change my flight to a earlier departure date. Bye about one month. After spending over a hour on the phone with them because the app would work, they told me it would be a additional $4000 for a flight home. Not a new location just a bit earlier flight. Needless to say I did not do that and was able to get a ticked through another app with only 4 days lead time ( same I gave Expedia) for $1100. Now that I was home safe I contacted Expedia via oh as once again the app wouldn’t work. Told the lady what happened and that I had the protection and I wanted to cancel my return flight that still was a month away. She said no prob and would calculate my refund. It would take 3-5 mins. 47 minutes later she gave me the info that I thought was unacceptable but it is what it is right. Confirmed and ended the call. I had a missed call 5 minutes later to tell me that she didn’t finish and I would have to call back again. So I’m writing this as I’ve been on home for yet another 37 minutes and have got nowhere. I will never use Expedia again. Horrible customer service. It’s bad when I’ve had better customer service in a war zone
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I love Expedia as a service, but the app is horrible. It repeatedly fails to find my booked trips, giving an error message of "We're having problems on our end." When you try to use the chat feature, it continually says you need to sign in, but when you select the sign in button, it either gives the "having problems" message or just drops completely and returns to the login screen (which shows I AM logged in.)
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