Expedia: Hotels, Flights & Car

Expedia: Hotels, Flights & Car

Expedia

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Featured on Best Apps for Exploring Los Angeles on a Tight Budget

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Community
When you want to visit L.A. but you don’t want to spend $1,000 on your flight finding a cheap flight is a good way to go. With this app you can save on your hotel, car rental and flight.

by Stefan
10 months ago
Community
With more than 4.9 million people using it each month, many of them leaving reviews and tips, it's no wonder this is one of the most useful travel apps you can find. It has deals on flights and hotels mainly, some of which can't be found anywhere else. more

by Stefan
8 months ago
Expert

Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

With many folks choosing road travel this year, we wanted to find the car rental app that offered the best value. We tested ten popular options to see which had the best deals and most options.
more
Expert
1. Use Unreal Deals & book a bundle to save loads of money and time. Hotels, flights, cars rentals and activities, all in one place
2. Hit the road as soon as you land. Find the best car rentals from any airport with no cancellation fee. Quickly reserve up to 30 minutes in advance
3. Looking for the perfect flight that doesn’t cost an arm & a leg? Sort flights effortlessly. Choose from hundreds of airlines and book any class
more
Reviewed by Laura S on December 20, 2017
Jan 15, 2022

By Kay Tzu

I would like it if it mirrored the website experience where the user could "heart" or favorite a property that they already looked at. As it is this app forces you to do a new search instead of going direct to the room you already knew you wanted. The photos don't allow you to zoom in with your two fingers to look at the picture detail. App is not bad or good. But if you like the website, you won't like the mobile app. The website is the superior experience. Also cannot change reservation date. more
Disappointed but would go back Sep 28, 2021

By Dave the Photo Guy

I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges more
Customer service Apr 8, 2020

By Aungor23

I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer) more
Hillside Inn in Madison, Indiana Jun 16, 2020

By DrewHuston

Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter. more
Disappointed Dec 9, 2021

By gpmortgageguy

I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else. more
Jan 13, 2022

By Samuel Parsons

Always a pleasure and very easy for me. Takes the guesswork out of it when traveling. I already know if I have a room or not. I've never had a problem with Expedia, and I've used them a hundred times.l

Jan 15, 2022

By Kay Tzu

I would like it if it mirrored the website experience where the user could "heart" or favorite a property that they already looked at. As it is this app forces you to do a new search instead of going direct to the room you already knew you wanted. The photos don't allow you to zoom in with your two fingers to look at the picture detail. App is not bad or good. But if you like the website, you won't like the mobile app. The website is the superior experience. Also cannot change reservation date. more
Disappointed but would go back Sep 28, 2021

By Dave the Photo Guy

I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges more
Customer service Apr 8, 2020

By Aungor23

I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer) more
Hillside Inn in Madison, Indiana Jun 16, 2020

By DrewHuston

Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter. more
Disappointed Dec 9, 2021

By gpmortgageguy

I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else. more
Jan 13, 2022

By Samuel Parsons

Always a pleasure and very easy for me. Takes the guesswork out of it when traveling. I already know if I have a room or not. I've never had a problem with Expedia, and I've used them a hundred times.l

See all positive reviews

Jan 19, 2022

By Patricia K

They are happy to take your money, but the moment you try to use the trip credit, the agents will have you wait for over an hour, then hang up. He placed me on hold, but couldn't hear me after 30min of waiting. Then hung up. I've called back several times and no agent will pick up. They don't let you talk to an agent until you put in your itinerary, end once they number is registered, they won't answer. So disappointing, better to book with airlines. They can be held accountable. more
Unreliable Aug 13, 2021

By Famoozle

I booked three hotel rooms and two flights on Expedia for a recent trip. None of the hotels had ever heard of me, although the rooms had been pre-paid. I had to double pay for the rooms, then spend hours on the phone to get them to authorize my pre-payment and get a refund for the hotels. Same with the airlines. They got my reservations right, but although the airlines had my wife’s name and reservation number…and CONFIRMATION numbers from both the airline and Expedia…they did not have authorization from Expedia to issue her boarding pass. On the outbound flight, we flew Alaska. They were able to call Expedia and get her boarding pass, but it took them 45 minutes. Good thing we arrived at the airport early! On the return flight, we flew Delta and tried to preemptively fix the issue the night before our flight. The Expedia lady tried to assure us that everything was good to go for our flight the next morning, but we had just talked to Delta, and they said it was not. Bottom line was that we ended up buying another ticket at a higher price from Delta the next morning, because Delta would NOT honor my wife’s reservation. (Again, mine was ok.) WE HAVE STILL NOT BEEN ISSUED A REFUND FOR THE DELTA TICKET AND WE NEVER WILL BE. Our trip was 5 days and four nights. We spent nearly 7 hours on the phone with Expedia during that time. (No exaggeration.) Do yourself a favor: use Expedia for the information but don’t give them a dime. You will regret it if you do. more
App cancelled $3,000 reservation, no refund Mar 16, 2020

By HurryUpRalph

I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies. more
Jan 14, 2022

By Brad Callahan

Didn't have a problem until I cancelled my flight for mid April of this year. The airfare doesn't get returned to (my) credit card. No... it gets placed as a credit to use with the selected airline. Which I was o.k. with, at first. Only having until Sept. 26, 2022 is ridiculous and downright rude. I don't want to travel this year. Wanted to book a flight for April of next year. Now I'm just having to forfeit my money. No more Expedia for me. Choke on my $364, you pukes! more
Bug keeps choosing random dates May 12, 2021

By SouthernGypsy

In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past. more
Jan 15, 2022

By Joe Seph

I've used this app for years out of convenience. I've had airlines and hotels tell me when in person not to use these services because if you need to change or cancel anything, you're screwed. Well, had that screwed experience today. Expedia charge to change a flight with insurance 1 week for departure is approximately 3 times the cost of simply buying another ticket. Flush over $400 to save $150. What a joke. Lesson learned. Book direct with the hotel or airline and really save? more
Never again, Expedia Mar 31, 2020

By NeverAgainExpedia

I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN. more
Jan 23, 2022

By Solimar Ortiz

Worst experience. I bought flight protection. I come to find that is not Expedia providing this insurance is a third party. So you have to call yet another number. Lost $100 on my return flight even when I bought insurance. Waste of money. Your better off buying tickets through the airlines directly. more
Terror flight Jan 23, 2021

By tsm_ski

Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund. more
Jan 14, 2022

By eddie _T81

Your customers service support is pretty much garbage, your virtual service is absolutely useless, and your phone automated system will hang up even if you have the correct information. I will advise to anyone not to use your app. For the new customers, stay away from this app. As I typed this, 37 minutes on hold and counting. more

See all negative reviews

Community
When you want to visit L.A. but you don’t want to spend $1,000 on your flight finding a cheap flight is a good way to go. With this app you can save on your hotel, car rental and flight.

by Stefan
10 months ago
Community
With more than 4.9 million people using it each month, many of them leaving reviews and tips, it's no wonder this is one of the most useful travel apps you can find. It has deals on flights and hotels mainly, some of which can't be found anywhere else. more

by Stefan
8 months ago

See All Community Reviews

Expert

Car Rental Apps Showdown: Testing Expedia, Kayak, Hertz, and more

With many folks choosing road travel this year, we wanted to find the car rental app that offered the best value. We tested ten popular options to see which had the best deals and most options.
more
Expert
1. Use Unreal Deals & book a bundle to save loads of money and time. Hotels, flights, cars rentals and activities, all in one place
2. Hit the road as soon as you land. Find the best car rentals from any airport with no cancellation fee. Quickly reserve up to 30 minutes in advance
3. Looking for the perfect flight that doesn’t cost an arm & a leg? Sort flights effortlessly. Choose from hundreds of airlines and book any class
more
Reviewed by Laura S on December 20, 2017

See All Expert Reviews

Disappointed but would go back Sep 28, 2021

By Dave the Photo Guy

I am a Professional Photographer and I had booked two nights stay because of the Vintage Trailer Show in Buellton. This was my 1st year covering this Event and was told the Saturday was the Day with all the Fun. I booked the two nights knowing that i would have an Awesome Time. A week before the Event I had to cancel my Saturday night Reservation due to another two events that I had to cover Saturday Morning in Anahiem and Saturday Evening in Devore that would finish at 10:30pm so I lnew that i couldn’t stay the 2nd Night. I tried to cancel thru the Hotel and thru Expedia. The Hotel was nasty to me when i told them i needed to check out Saturday Morning and Expedia was no help either. I was charged for both Nights plus an extra two Service charges and i left at 5:15 Saturday Morning just to makenit to my Anaheim Event Saturday Morning after taking over 1800 Photos in Buellton on Friday at the Vintage Teailer Show and another 200 Photos at the Mendalson Museum. I did like the room and the price but too bad i stayed for one night got charged for two night plus Sevice Charges more
Hillside Inn in Madison, Indiana Jun 16, 2020

By DrewHuston

Expedia and the hillside inn. I called and asked for a refund because our car broke down and we were never able to make it. The trip was for my 8 year old whom had a birthday that day and it was ruined. I’ve called and asked politely if I could receive a refund or my money back for the room and no one has contacted me or spoke to me since my calls. They won’t reply to email and a manager never got back with me to try and help me out. We’ve stayed here a couple times and I’m very disappointed that no one who works for Expedia or the hotel never contacted me. The costumers always right. That was an 8 year olds birthday money wasted for a trip that she never was able to enjoy. Honestly if you are a hotel that says that they would lose money because they could of booked the room to someone else. I’m sorry but if you are making that much money because the hotel is booked then why can’t they simply give me something that is still rightfully mine. I just want and need something that should be respectfully mine and my daughter. more
Disappointed Dec 9, 2021

By gpmortgageguy

I have no complaints about Expedia. But I am dissatisfied with the Showboat. Never was it said that the entire place is under construction. The parking garage was completely closed. You have to park in an outside parking lot and pay 20 a day. The nice part of my stay was the room had an incredible view from the bedroom sliding doors to a balcony. Sunrise and sunset was beautiful. But no people walking around it seemed empty. No restaurants or stores were open. The casino was completely closed. I had to go to another casino to Gamble and go to eat. There should of been a disclaimer about the situation in the construction going on. It wasn’t reduced in price as the prices were the same at other places. The door has issues and didn’t always shut by itself. I had to play around with it to make sure the door was locked each time. I have stayed here before with no issues so I’m assuming this was just due to the renovations going on but it should of been known to me what I would be dealing with so I could of just booked my stay somewhere else. more
Jan 13, 2022

By Samuel Parsons

Always a pleasure and very easy for me. Takes the guesswork out of it when traveling. I already know if I have a room or not. I've never had a problem with Expedia, and I've used them a hundred times.l

See all 5 reviews

Customer service Apr 8, 2020

By Aungor23

I recently booked a trip through Expedia, I travelled from Grand Cayman to Thailand then 3 days before my return found out that Emirate airlines had cancelled the flights to return me to my home. Expedia did nothing to assist with my problems with returning home instead I paid them an additional $3500 usd for new flights to get home and made the request for my money to be refunded for the cancelled flights FYI I had also paid Expedia for flight insurance for my trip. I have now been home for 4 weeks Expedia have now told me I won’t be getting any refund they also refuse to reply to any of my emails their chat support constantly tells you they don’t have any agents available. I have also tried calling several times being put on hold for 2 hours each time and having to hang up as my mobile phone is about to explode because of the heat. I honestly believe that due the circumstances we currently find ourselves in that not too many people are currently booking flights and hotels which means Expedia staff can’t possibly be that busy and are blissfully ignoring their responsibilities to their customers. Barry McKenzie (very unsatisfied customer) more

See all 4 reviews

Jan 15, 2022

By Kay Tzu

I would like it if it mirrored the website experience where the user could "heart" or favorite a property that they already looked at. As it is this app forces you to do a new search instead of going direct to the room you already knew you wanted. The photos don't allow you to zoom in with your two fingers to look at the picture detail. App is not bad or good. But if you like the website, you won't like the mobile app. The website is the superior experience. Also cannot change reservation date. more

See all 3 reviews

Easy To Screw Up Reservations Aug 5, 2021

By thenumbercruncher

Update: They never update this App in the way they need to. Please read below. Honestly it’s frustrating how they organize it. At this point, I’m going start using Booking. I only use the App for hotels. Their changes to “Trips” is too confusing now. It used to show hotels and flights reserved in chronological order. Now they’ve put so many other things in it, it useless and confusing. I keep going to the wrong hotels. The way the App works makes it easy to screw up a reservation. I meant to book a flight for my wife and because the App is so speedy my name went on the ticket. I couldn't change the ticket name once the error was found. At least a website is step-by-step eliminating errors. Then there is the issue of queen and double beds with hotel rooms. There have been so many instances where the hotels say I reserved a double bed room. :( Booking airline flights is a headache now. First of all not all airlines are listed on Expedia, resulting on it being better to go onto other travel websites. Then the website recommends using unpractical flights. For instance a short 1 hour flight can turn into a 10+ hours flight just to get cheaper airfare. At this point I've taken to using other websites for travel more
Jan 16, 2022

By Sun Jul

Was hoping I could get a detailed summary of all my bookings in one scrollable list, instead of having to click each booking separately, but apparently not.

See all 2 reviews

Jan 19, 2022

By Patricia K

They are happy to take your money, but the moment you try to use the trip credit, the agents will have you wait for over an hour, then hang up. He placed me on hold, but couldn't hear me after 30min of waiting. Then hung up. I've called back several times and no agent will pick up. They don't let you talk to an agent until you put in your itinerary, end once they number is registered, they won't answer. So disappointing, better to book with airlines. They can be held accountable. more
Unreliable Aug 13, 2021

By Famoozle

I booked three hotel rooms and two flights on Expedia for a recent trip. None of the hotels had ever heard of me, although the rooms had been pre-paid. I had to double pay for the rooms, then spend hours on the phone to get them to authorize my pre-payment and get a refund for the hotels. Same with the airlines. They got my reservations right, but although the airlines had my wife’s name and reservation number…and CONFIRMATION numbers from both the airline and Expedia…they did not have authorization from Expedia to issue her boarding pass. On the outbound flight, we flew Alaska. They were able to call Expedia and get her boarding pass, but it took them 45 minutes. Good thing we arrived at the airport early! On the return flight, we flew Delta and tried to preemptively fix the issue the night before our flight. The Expedia lady tried to assure us that everything was good to go for our flight the next morning, but we had just talked to Delta, and they said it was not. Bottom line was that we ended up buying another ticket at a higher price from Delta the next morning, because Delta would NOT honor my wife’s reservation. (Again, mine was ok.) WE HAVE STILL NOT BEEN ISSUED A REFUND FOR THE DELTA TICKET AND WE NEVER WILL BE. Our trip was 5 days and four nights. We spent nearly 7 hours on the phone with Expedia during that time. (No exaggeration.) Do yourself a favor: use Expedia for the information but don’t give them a dime. You will regret it if you do. more
App cancelled $3,000 reservation, no refund Mar 16, 2020

By HurryUpRalph

I use Expedia pretty often, about once a month on average. I’m in a long-distance marriage because of my military deployment schedule. This month, my wife and I were finally going on our long overdue honeymoon (6 years), but the DoD has put out travel restrictions that would allow that to happen. So I went on the Expedia app to cancel/change my reservation. I managed to cancel my flights, but I didn’t cancel my hotel because there was no refund option or an option to change my reservation. At that point I was okay with just canceling my flight and contacting Expedia to see what I could do about my hotel reservation. But as get off the app and am about to make the call to Expedia, I receive multiple emails regarding my cancellations. To my surprise, the hotel was also cancelled. This was a $3,000 resort in Aruba. I proceed to call customer service, and waited on hold for over an hour, then the call just dropped out of nowhere. Luckily, I went online earlier to schedule Expedia customer service to call me. When they did, I could hardly communicate with the agent because it seemed as if English was not their native language. The agent proceeded to transfer me to another person to help then they hung up on me. I cannot afford another $3,000 for a vacation and now I cannot take my wife on the honeymoon I promised her. This will definitely be the last time I use Expedia or any of its sister companies. more
Jan 14, 2022

By Brad Callahan

Didn't have a problem until I cancelled my flight for mid April of this year. The airfare doesn't get returned to (my) credit card. No... it gets placed as a credit to use with the selected airline. Which I was o.k. with, at first. Only having until Sept. 26, 2022 is ridiculous and downright rude. I don't want to travel this year. Wanted to book a flight for April of next year. Now I'm just having to forfeit my money. No more Expedia for me. Choke on my $364, you pukes! more
Bug keeps choosing random dates May 12, 2021

By SouthernGypsy

In the past this app has worked well but recently, I’m going back a couple of updates now over the past couple of months it’s head above where when you are on the road and you start to search for a motel it will randomly choose some date in the future instead of defaulting to the current days date for your check in time. Most people on the road which no doubt account for the largest Group of users need it to default to the current days date for the check-in date, not to some random date in the future. And even if people were looking for a room for the future what are the chances that the random date this app chooses is going to be the one you need, so it’s better to have it default to the current date for check-in and the following day for check out the way it used to. That’s much more convenient for the largest group of users. I’ve even changed the date to the current day and then head to choose a different town because the initial town I searched and didn’t have enough motels, find a room book it and then find out later the app and change the date to a random date in the future causing me then have to spend an hour calling Expedia: 3 service to get it straightened out. Please fix the app where it defaults to the current days date for check-in and the following days date for check out the way it has always done in the past. more
Jan 15, 2022

By Joe Seph

I've used this app for years out of convenience. I've had airlines and hotels tell me when in person not to use these services because if you need to change or cancel anything, you're screwed. Well, had that screwed experience today. Expedia charge to change a flight with insurance 1 week for departure is approximately 3 times the cost of simply buying another ticket. Flush over $400 to save $150. What a joke. Lesson learned. Book direct with the hotel or airline and really save? more
Never again, Expedia Mar 31, 2020

By NeverAgainExpedia

I have used Expedia for YEARS. This has always been my go-to service for hotels, flights, and cars. I was supposed to go to Atlanta for work and happily booked my plane tickets through Expedia as I always did. With the COVID crisis and travel restrictions, my trip to Atlanta needed to be canceled. For some reason I wasn’t able to cancel my flight online, and was instructed to call customer service. I did, and received a recording that because my travel was not in the next 72h they could not help me, and to call back when I was within that window. So I waited until Sunday, when I was finally in the 72h window. I was on hold for 3 hours, with no option for a call back, before being disconnected without speaking to anyone. I called back at 10pm Sunday night. I slept on and off, with my phone on speakerphone until I woke up at 5am, still on hold. I didn’t speak to a representative until 8am Monday morning- at that point I had been on hold for 10 HOURS. I explained the situation to the gentleman (named David) and asked that if we got disconnected to please call me back as I had been on hold all night. He confirmed my phone number and happily agreed. 1h and 15 minutes later, with absolutely no resolution, the call was disconnected. No. Call Back. 11h15m wasted. I called Delta, got an immediate response AND they refunded my ticket. I WILL NEVER EVER EVER USE EXPEDIA FOR ANYTHING ELSE AS LONG AS I LIVE DUE TO HORRENDOUS CUSTOMER SERVICE. NEVER AGAIN. more
Jan 23, 2022

By Solimar Ortiz

Worst experience. I bought flight protection. I come to find that is not Expedia providing this insurance is a third party. So you have to call yet another number. Lost $100 on my return flight even when I bought insurance. Waste of money. Your better off buying tickets through the airlines directly. more
Terror flight Jan 23, 2021

By tsm_ski

Me and my father bought our tickets $500 dollars and for return it was free next thing you know the cancelled my flight back so I called and they gaved me another flight closer they wanted to charge me for a return flight so I told them why would they charge me for something they cancelled they hanged up on me so I called them again but a different person answered so I told them the whole thing again. So they gaved me a flight a good flight but the thing was they the last flight to my destination was p.m so I was ok with that time. Now when we were at Washington my last flight they changed it at the last second and me and my father were freaking out on why would they do that so we were stuck at Washington tell we figured on what to do. So I called Expedia for a money return but the guy was falling asleep at the job real professional guys, so I was telling him why I wanted that so he told me “ok I’m going to call United for a refund so it’s going to take 7-8 minutes on the wait time so if the phone call hangs up is this number ok to call back” I said yes it is and guess what happened the call hanged up so supposedly he was going to call back but I guess he fell asleep on the job. So I called a taxi but what was the difference if it costed the same as a plane ticket $400 to Roanoke. So if you want to get ripped off and not get your money back then Expedia is the site. Oh yea I’m still waiting on that refund. more
Jan 14, 2022

By eddie _T81

Your customers service support is pretty much garbage, your virtual service is absolutely useless, and your phone automated system will hang up even if you have the correct information. I will advise to anyone not to use your app. For the new customers, stay away from this app. As I typed this, 37 minutes on hold and counting. more

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Expedia: Hotels, Flights & Car

Expedia: Hotels, Flights & Car

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