EveryPlate: Fuss-Free Cooking

App is easy to use. Customer service is fine (when you can actually get a hold of someone). My problem is I had a box with moldy produce. Very moldy produce. I tossed it out, put in a few complaints. And have not heard anything back. Its a shame that even after canceling my subscription I get more offers to come back than I did when I referred several friends while paying for moldy product.

Hard to navigate the site, especially trying to skip weeks, block a long period of delivers, or just opt out,is difficult. This is the second time they're sending a box that I won't be around for. There staff, tends to be unknowledgeable on certain things as well. When I tried to file a complaint about one of the staff,there was no option..... If the staff was unknowledgeable or lying to me, they should know

Rotten produce and missing ingredients. I really wanted to like this service. I got my first box and it was perfect. Second box had rotten moldy soft carrots that were leaking over everything. It was also missing all the meat for the recipes so I couldn't even make the main courses. Was only given credit for half of what I paid then couldn't eat anything the entire week because I couldn't afford to buy more food.

I am not someone who usually writes reviews but this one is so bad. Not sure if the app is bad but the service provided surely is. I started with this as my first time purchasing a meal delivery service because they offered a really good price per serving, the recipes seemed like they would be good also so I chose 4 to start with and waited. My first delivery should have been July 24, 2020. It didn’t arrive on that Friday and I started looking for some tracking information. Despite being told I would get an email when it shipped I didn’t and so I tried the contact us option. I was forever waiting with no response from anyone. Then I realized there was an app so I downloaded that and it did provide a way to track my shipment. Tracking said would deliver on Saturday until about 8pm and then it changed to pending with no reason or explanation why. So around 11am on Monday my box of food was finally delivered and guess what. Nothing is cold or even remotely cool. So now I’m back trying to contact customer service and when I call the phone number says their having issues and to chat on the website. Try that and no response there either. At this point I just want my money back for all this hot food you sent me.

The all is great, but useless because EveryPlate is not. I desperately want to give EveryPlate a good review, but I can't. Although the meals are delicious and the recipes make it easy to prep/cook (especially as someone who never cooks) and the prices are great, every week since I've started, maybe 8 weeks, I've had a problem with the products. Every single week. The first week one of the packets of chicken I got was bad and therefore, unusable. The second week I got ground beef and all of my meals were chicken. The 3rd week a zucchini that came with it was already going bad before I could use it. And every week thereafter I've been missing stuff in my box. The entire purpose of this is to save me the time of going to the grocery store and every week I have to go to the grocery store to buy the stuff they neglect to put in the box. It's ridiculous. They won't even offer you a refund or send you the products you're missing. They just give you a credit towards your next box which is useless because the next box is missing what you need. I strongly urge anyone who reads this not to use EveryPlate. A great concept that they can't follow through with.

I was excited to try this out, as it’s hard to find time to go grocery shopping. My spouse and I chose our meals and waited I til it was supposed to be delivered on Friday. We didn’t receive it. Come Saturday, we still didn’t receive it. On Sunday, still nothing. I decided to check in with customer service to see what was up and apparently our box had been damaged beyond what could be delivered two times. I understand that once it’s shipped it’s out of their control, but I should have been made aware of this so I could go grocery shopping to feed my family. Since this was the first box I ever ordered I just decided to cancel my subscription because it was a bad first impression. They did give me a full refund though so I appreciated that. However I am very upset that I wasn’t made aware of the issues surrounding my box delivery. Had they made me aware when it first occurred, I wouldn’t have canceled.