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Evernote - Notes Organizer & Daily Planner

Evernote - Notes Organizer & Daily Planner

Evernote Corporation

Notepad, planner & daily organizer to take notes, save ideas and share memos.

4.2 Ratings 2M+ Reviews 100M+ Downloads
Featured onLearning How to be Organized is First Step to College Success

Ratings & Reviews

4.2
1.8M+ Ratings
  1. 5
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  5. 1
  • Lost photos I uploaded for recipes Jan 6, 2018

    By Turkey Sandwiches
    I used to love Evernote until today. I bragged to all of my friends how great Evernote. I use it for many things including as a recipe storage. I am using Evernote basic. However, today the App lost 2 of my recipes. I’m very frustrated. I had a special pasta recipe I was going to make with my son. I saw the photo of the recipe on my phone and when I clicked on it and opened it up the photo disappeared. I can’t seem to get it back in any way. I think this is a terrible thing to have happened. I tried to organize my recipes electronically and pitched the hard copies. Now I have lost that recipe and another. I clicked on another recipe from the app and that photo disappeared as I opened it. I think I took these photos in 2015. The app worked fine for a recipe photo I took in 2017 this morning but it losing older photos. This is unacceptable. I stopped opening recipe notes and went to the webpage on my Mac to open other recipes and the browser version worked fine with the other pasta recipes I added the same day. But now I have wasted an hour trying to no avail to restore the image. Because I’m a basic user, I’m not even able to email customer support. The app appears to be garbage right now if it loses photos while the web browser does not. I’m so disappointed.
    more
  • Daily staple, but has issues Oct 30, 2019

    By not an itunes fan
    I’ve used Evernote for years across all platforms - laptop, phone, and iPad. A while back they limited the free version to just two devices, so I dropped the iPad for my phone and laptop. I use Evernote for everything - work, personal notes, journal, recipes. Pretty much everything I ever write down goes into Evernote. I have no complaints about the desktop version, however the mobile app has been giving me so much trouble over the last year. It’s been a lot slower and crashes more often. None of my other phone apps do this, and my phone is running very smoothly, so I know it’s not the device. The other thing that really bothers me is that notes don’t stay open when the screen turns off or when you switch apps then switch back to Evernote. For example I use Evernote to store all my recipes, and while I’m cooking I’ll have the note with the recipe open, and then if I switch to my web browser to look up something, or my phone screen turns off, Evernote closes the note and it goes back to the main screen where all your notes are. This is super tedious and frustrating because then instead of looking at my phone to see what’s next in the recipe, I have to go back and search for the recipe again. It seems like a minor thing, but I think it’s pretty basic and should be addressed. If my phone was off for a long period of time I wouldn’t expect the note to stay open, but it’s always a matter of minutes if not less than a minute.
    more
  • Jul 12, 2020

    By [ S p a c e ]
    It's really great overall I have no problem with the app but actually with the new update on the desktop version. I wish you could have keep "turn into heading" button instead of changing manually the size of the font (just a little pet peeve), but my biggest problem is the lack of an "undo" button since working I tend to mess up a lot while on computer and it's really frustrating not having that option anymore. Regardless of that it's a great software to keep my notes organized.
    more
  • Amazing customer service and great study tool Jan 23, 2020

    By 3747282847363
    I love this app for taking notes for my classes. I’ve since used it as a weekly and monthly planner making organizing classes so much easier. I love that I can have all my class notes and planners all in one spot. It’s easy to navigate through as well. The formatting for taking notes makes it easy to follow along in class without having to worry about organizing my notes. I use the class notes template and there’s even a section for questions which I’ve found very helpful as I tend to think of things during lecture but usually at inappropriate times. This template allows me to quickly jot down thoughts so I can ask the professor after class. I’ve only just started to use this app but I’m sure I’ll be using this note taking app well into graduate school. I had to use cengage for one of my college classes and it offered a 6month free trial and after trying to redeem that I ended up being charged for the full annual price. I reached out to customer service and got a response almost immediately with a refund and they honored the free trial as well. I’m beyond happy with this fast service and doing the right thing, I fully expected to be charged the full amount. The only thing I’d love to see is different highlighter colors!
    more
  • Jul 17, 2020

    By Olja Kulic
    Evernote is a phenomenal app. Works wonders, but there is one flaw. I have a Galaxy Note 10 and handwriting feature has such significant lag that this function is not usable on my phone. I've done a lot of reading and the issue is with just about all Android devices. Other apps do not have this issue so I am not sure why such great app like Evernote has an issue. If this was fixed it would be a straight 5 star app. If handwriting is not your priority, app is excellent.
    more
  • Aug 9, 2020

    By Andy Id
    It was great till a year back. But now, TYPING, COPY-PASTING TEXT, EDITING ALREADY CREATED TEXT NOTES etc has become very difficult. App just freezes / hangs / typing stops. This is more frequent it try to edit an already existing note. I have to use WEB for editing. Please make THE WHOLE APP more light, & make EDIT PANE more native to Android architecture. Tried reinstalling app, restarting device, deleting data. Happening in both device: Samsung Galaxy M30s Mobile, & Samsung Galaxy Tab S5e.
    more
  • Found a fix for issue below Apr 16, 2020

    By _nickname none
    I’m not a paid user which means I’m allowed to have two devices connected to my account. I ONLY use my iPhone and MacBook. When I log into one and then try to log onto the second device, the second device says that I have to unsync a device to continue using it. If I’m logging in from my iPhone, Evernote will say that my MacBook and iPhone are already connected and that I need to remove one of them to use my iPhone.. Same thing happens when I log in from my MacBook. It’ll say my iPhone and MacBook are already connected and I’ll need to remove one of them to continue on my MacBook. I ONLY have two devices that I’ve ever connected to Evernote. For some reason, Evernote registers my devices as new ones every time I switch devices. I‘ve already used my two unsyncs this month and it’s only April 10th. Don’t be fooled — free users, you’re only allowed to use one device 🙄 I’ll be on the hunt for a replacement app. Edit: I found a fix! I logged onto Evernote through my web browser and revoked access to my “three” devices. Evernote will log you out of all devices and you’ll be able to sign in again. Not sure how how long this fix will last but for now, I’m able to use both my MacBook and phone. Edit 2: Evernote has confused my 2 devices as 3 again. I’ll be on the lookout for another app.
    more
  • Customer Service Aug 17, 2017

    By Cocoleann
    If you are looking for a company that has accessible customer service, look elsewhere. For many people, we don't realize how important customer service is until we are in a dire pickle, but, let me be the one to tell you, it is VERY important to have the option to speak with someone during those times of need. Evernote, on the other hand, doesn't seem to believe in customer accessibility or satisfaction. When having an issue with my billing account, I attempted to call the customer service number given on my bank statement only to be transferred to a voicemail telling me to leave my email address. The only form of communication they offer is through email or online chat. While that is great for younger people, there are other generations who would prefer speaking with an actual person to help deescalate the issue before it gets out of hand. It is also in their policy to not give refunds. My experience today was joining an online chat, being told there was nothing they could do for the extra $64 in charges they cost me, and to have a great day. I will be checking to make sure that the companies I choose to give my business to have a phone number I can call from now on to know they actually care about their customers. It also says something about a site that has almost as many 1 stars as 5 stars. Thanks for nothing, Evernote.
    more
  • Aug 6, 2020

    By Robert H
    Get lots of interrupting pop-ups demanding I confirm my email address, very annoying. Also lots of format, font and spacing bugs and compatibility issues with cross-platform formatting. It seems like Evernote employees live with this and accept it or they don't use the app as a viral part of their lives or those would be fixed after years. This is the only reason I haven't gone premium, I don't feel like they are attentive.
    more
  • Bring back native Dark Mode and fix time outs Oct 16, 2019

    By Deep derp dep
    Longtime Pro user of Evernote and love it. It’s great for my dream journal and all the other notes I need to take as well. I just really wish you didn’t get rid of native dark mode in the app. I like using dark mode in Evernote regardless of what my iPhone is doing. It is just much easier on my eyes and I’ve been using it that way forever. I’ve seen similar requests in the reviews to bring it back, and it really doesn’t seem like a big deal to do. Please consider it, it was a great touch and details like that matter when you’ve been using them forever. Also the app times out MUCH quicker now. I have also seen many others annoyed about this in the reviews. I, too, will be doing research in another app or browser, and quickly move back and forth between that and Evernote to make notes. It used to be no problem, but after these last updates, it essentially times out immediately upon shifting from Evernote to a different app. Coming back to Evernote, it might not have even saved what I had just written and it’s back to the top. Please fix this! I’ll gladly change my rating to 5 stars once these bugs and features are fixed. Please listen to your customers or they’ll start moving to the competitors who do.
    more
  1. Revolutionize the way you take notes! Journal, notate, organize, comment, collaborate, and more across multiple devices in perfect sync
  2. Brainstorm session time? Easily discuss, create, and collaborate with partners using in-app and cross-app tools like PDF/Presentation upload
  3. Take notes in a variety of formats: text, sketches, photos, audio, video, PDFs, web clippings, and more

Reviewed by Kaylin on April 5, 2018

  • Lost photos I uploaded for recipes Jan 6, 2018

    By Turkey Sandwiches
    I used to love Evernote until today. I bragged to all of my friends how great Evernote. I use it for many things including as a recipe storage. I am using Evernote basic. However, today the App lost 2 of my recipes. I’m very frustrated. I had a special pasta recipe I was going to make with my son. I saw the photo of the recipe on my phone and when I clicked on it and opened it up the photo disappeared. I can’t seem to get it back in any way. I think this is a terrible thing to have happened. I tried to organize my recipes electronically and pitched the hard copies. Now I have lost that recipe and another. I clicked on another recipe from the app and that photo disappeared as I opened it. I think I took these photos in 2015. The app worked fine for a recipe photo I took in 2017 this morning but it losing older photos. This is unacceptable. I stopped opening recipe notes and went to the webpage on my Mac to open other recipes and the browser version worked fine with the other pasta recipes I added the same day. But now I have wasted an hour trying to no avail to restore the image. Because I’m a basic user, I’m not even able to email customer support. The app appears to be garbage right now if it loses photos while the web browser does not. I’m so disappointed.
    more
  • Amazing customer service and great study tool Jan 23, 2020

    By 3747282847363
    I love this app for taking notes for my classes. I’ve since used it as a weekly and monthly planner making organizing classes so much easier. I love that I can have all my class notes and planners all in one spot. It’s easy to navigate through as well. The formatting for taking notes makes it easy to follow along in class without having to worry about organizing my notes. I use the class notes template and there’s even a section for questions which I’ve found very helpful as I tend to think of things during lecture but usually at inappropriate times. This template allows me to quickly jot down thoughts so I can ask the professor after class. I’ve only just started to use this app but I’m sure I’ll be using this note taking app well into graduate school. I had to use cengage for one of my college classes and it offered a 6month free trial and after trying to redeem that I ended up being charged for the full annual price. I reached out to customer service and got a response almost immediately with a refund and they honored the free trial as well. I’m beyond happy with this fast service and doing the right thing, I fully expected to be charged the full amount. The only thing I’d love to see is different highlighter colors!
    more
  • Life-Saver for Schoolwork! Apr 11, 2020

    By Anxious&Obsessed
    I absolutely LOVE Evernote and it has been a life-saver with my schoolwork, especially since everything is going remote. The ability to pair it with Scannable— another favorite— and then convert my homework directly to a PDF saves my teachers and me a ton of time! I was snapping a picture of each page of my math assignment and then submitting every JPEG. Not only was it time consuming and tedious, but it looked terrible. With Evernote, I can scan all of my pages into one PDF document that my teacher can grade much more quickly and that I can submit much more easily. I especially love the Google Classroom feature that allows me to import Evernote PDFs directly to my assignments. My few requests are: 1. Allow ‘tabs’ within the notebooks. I have separate notebooks for each of my classes, but the ability to break down those notebooks even further into units or subjects would be awesome! 2. Allow importing to Canvas, Schoology, or other school apps. It would only improve this already incredible system! Thank you, Evernote, for making my life as a student and the lives of my teachers so much easier! Every student needs this app on their iPad or even phone, and I know it will be staying on mine.
    more
  • Aug 5, 2020

    By Mariane
    As I use Evernote mostly for writing and note-taking, it is really good to have a platform with which I feel safe. I have never lost an important note or sketch, and the fact that everything is saved on the cloud makes me feel at ease. With Evernote I know that I don't need to worry about the loss of documents or copy and pasting all my notes when switching devices, and that makes me really happy since I have a really long list of notes. 😅
    more
  • My regular program, some stuff I want to warn people of May 24, 2020

    By Avatarnessdogwhatever
    Okay I just want to start out saying that this app is the best I’ve ever used. It’s the only app I go to anymore, and it has a lot of space. But there are a few problems I’d like to talk about, because this is something people need to know and I hope the creators fix this. I was putting a 41 second long video on a note, and then it said it wouldn’t sync because I had reached my limit for the month. LIMIT FOR THE MONTH. I’ve used five writing programs other than this and not one of them had that. It’s just... not very helpful for those who want to write. Putting the video in the note at all was also very frustrating. You have to put the video in a file and then attach the file to the note. You can’t just directly add the video. When you upgrade it, you still have a monthly limit. You can put more stuff on, but it doesn’t go away. If you were going to make the maximum larger, why not just go ahead and get rid of it? It would make everything SO much easier. In conclusion, it’s a great program that I’ve been using for a few years now, but it’s flawed. You definitely want this app.
    more
  • Daily staple, but has issues Oct 30, 2019

    By not an itunes fan
    I’ve used Evernote for years across all platforms - laptop, phone, and iPad. A while back they limited the free version to just two devices, so I dropped the iPad for my phone and laptop. I use Evernote for everything - work, personal notes, journal, recipes. Pretty much everything I ever write down goes into Evernote. I have no complaints about the desktop version, however the mobile app has been giving me so much trouble over the last year. It’s been a lot slower and crashes more often. None of my other phone apps do this, and my phone is running very smoothly, so I know it’s not the device. The other thing that really bothers me is that notes don’t stay open when the screen turns off or when you switch apps then switch back to Evernote. For example I use Evernote to store all my recipes, and while I’m cooking I’ll have the note with the recipe open, and then if I switch to my web browser to look up something, or my phone screen turns off, Evernote closes the note and it goes back to the main screen where all your notes are. This is super tedious and frustrating because then instead of looking at my phone to see what’s next in the recipe, I have to go back and search for the recipe again. It seems like a minor thing, but I think it’s pretty basic and should be addressed. If my phone was off for a long period of time I wouldn’t expect the note to stay open, but it’s always a matter of minutes if not less than a minute.
    more
  • Aug 2, 2020

    By Aaron Shi
    I usually dont give ratings to apps unless the app is extremely useful and/or I have a few problems with it. My only major grip is that sometimes, when scanning Post-Its, it is very difficult as you have to put the camera very close. Other times, using the Automatic scanning mode, it would take a picture as I move my phone from one document to the next. Finally, scanning crumpled Post-Its is even harder. These minor gripes are why I only gave the app four stars, but overall it is very good.
    more
  • Useful but imperfect Nov 21, 2018

    By DonPablo21
    This is still the best app for my needs, but it has plenty of annoying quirks. I've used Evernote for many years, with over 100 notes covering everything from the grocery list to future work plans to my son's college search. I find it helpful having access to all of these notes from my Mac, iPad, and iPhone, and being able to share certain notes with specific family members or colleagues. None of its competitors offers the same combination of selective note sharing, table creation and editing, and text formatting. Yet there are still quirks. Newly edited notes take a surprising amount of time to be saved, or must be saved manually - if you aren't careful about this and the note is later edited in another device, new versions of the note are created or sometimes appended to the end of the current note without warning you. Evernote on the Mac can change the font in notes, but not on iOS, and sometimes routine copy/pasting on iOS results in text with bizarre fonts that can't be fixed on that device. The use of Apple Data Detectors also means that anything Evernote thinks might be a phone number or calendar event is highlighted like a clickable link - I wish this could be turned off.
    more
  • Desktop App Needs Better Security Sep 23, 2019

    By Mark Nosrati
    I absolutely love Evernote. I’ve been a premium member since 2012. One of my biggest complaints that they still have not addressed is the security issues. Specifically relating to the desktop app. The mobile version allows you to set a time that it automatically logs you out. Unfortunately, the desktop doesn’t. That leaves your content vulnerable to people who wish to access your content without your permission should you step away from your computer and forget to log out. Yes I know I could use a screensaver to achieve a similar layer of security but that blocks me from everything on my computer. I don’t know why this is possible on the mobile app but not in the desktop. Also, Evernote does not allow you to set additional layers of security for notes or notebooks. You can encrypt text in a note but it doesn’t save that password in an admin settings area. So if you forget or lose the password you lose access to your content. These are sloppy and unrefined security issue if you ask me. I believe Evernote should address these issues and by doing so it can add tremendous value to their overall product.
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  • Daily Staple, but has issues - 2nd Opinion Jun 24, 2020

    By icotteng
    I concur with the reviewer who has a similar review title to my own. I use Evernote for literally all my writing and have for over 4 years. The desktop versions work beautifully for both Mac and Windows, but the iOS version is buggy and has been for the past year. These bugs seem like minor issues that should’ve been taken care of awhile ago, for such a popular, premium app. In addition to the app closing each time you switch to another app or you put your phone to sleep (as mentioned by the previous reviewer), the app also has major issues with bulletpoint/numbered lists, especially when you use nested lists, as I do literally all the time. It fails to number consecutive items after you’ve hit “return”, sometimes it deletes a number associated with a previous item, and it also shifts entire blocks of text left or right when no such justification should occur. Overall, I love the app, I just would like to see these persistent headaches solved in future versions.
    more
  • Jul 12, 2020

    By [ S p a c e ]
    It's really great overall I have no problem with the app but actually with the new update on the desktop version. I wish you could have keep "turn into heading" button instead of changing manually the size of the font (just a little pet peeve), but my biggest problem is the lack of an "undo" button since working I tend to mess up a lot while on computer and it's really frustrating not having that option anymore. Regardless of that it's a great software to keep my notes organized.
    more
  • Jul 17, 2020

    By Olja Kulic
    Evernote is a phenomenal app. Works wonders, but there is one flaw. I have a Galaxy Note 10 and handwriting feature has such significant lag that this function is not usable on my phone. I've done a lot of reading and the issue is with just about all Android devices. Other apps do not have this issue so I am not sure why such great app like Evernote has an issue. If this was fixed it would be a straight 5 star app. If handwriting is not your priority, app is excellent.
    more
  • Jul 22, 2020

    By Rob Francom
    Evernote is touted as the best note taking app, but it's missing a few simple features I absolutely need on Android. I like to take notes in a hierarchical way using headings. The Android version does not have the ability to apply heading styles or increase or decrease text size. Also, when creating a note on my laptop computer, especially with heading styles, I'm not able to make changes on my Android device without totally messing up the note. I'll have to go with another note taking app.
    more
  • App going downhill Dec 15, 2019

    By Bernadette Minton
    I’ve used Evernote for years, but lately thinking of switching. Major issues: (1) search function used to be awesome t has been getting worse and worse; lately it is missing simple matches such as plural vs singular, incorrect spellings etc. with all the text matching tech available today there is no excuse for this poor level of word matching. (2) I store all my recipes in the app and a super common use case is to create list from a recipe and or switch between 2 or more recipes that I am making at the same time; Evernote behavior for both of these is very time-wasting. On my phone c every time I switch away from Evernote (to add some items to the shopping list) when I return to the recipe it starts me back at the top of the recipe again. Since many of my recipes are clipped from the web the actual recipe text may be V long due to clipping issues- so I may have to scroll 4-5-6 or more screens to get back to the list of ingredients. There’s just no excuse for losing y view location when I switch to another app for less than a minute. And most other apps are able to keep my view with no problem- for example e-commerce sites with long pages of product lists. In short Evernote should get the basics right before advanced “recommended items “ features that I don’t find particularly useful.
    more
  • Jul 22, 2020

    By ben h.
    Great app with a GLARING issue. App works above and beyond what I wanted. The downside? Every other day this app gives me some completely useless notification along the lines of "hey wanna make a checklist" or something. Who the hell thought that would be a good feature? nobody asked for this. I want a note keeping application not a needy digital girlfriend. Eventually I just disabled notifications. If they fix this, 5/5.
    more
  • Found a fix for issue below Apr 16, 2020

    By _nickname none
    I’m not a paid user which means I’m allowed to have two devices connected to my account. I ONLY use my iPhone and MacBook. When I log into one and then try to log onto the second device, the second device says that I have to unsync a device to continue using it. If I’m logging in from my iPhone, Evernote will say that my MacBook and iPhone are already connected and that I need to remove one of them to use my iPhone.. Same thing happens when I log in from my MacBook. It’ll say my iPhone and MacBook are already connected and I’ll need to remove one of them to continue on my MacBook. I ONLY have two devices that I’ve ever connected to Evernote. For some reason, Evernote registers my devices as new ones every time I switch devices. I‘ve already used my two unsyncs this month and it’s only April 10th. Don’t be fooled — free users, you’re only allowed to use one device 🙄 I’ll be on the hunt for a replacement app. Edit: I found a fix! I logged onto Evernote through my web browser and revoked access to my “three” devices. Evernote will log you out of all devices and you’ll be able to sign in again. Not sure how how long this fix will last but for now, I’m able to use both my MacBook and phone. Edit 2: Evernote has confused my 2 devices as 3 again. I’ll be on the lookout for another app.
    more
  • Aug 6, 2020

    By Robert H
    Get lots of interrupting pop-ups demanding I confirm my email address, very annoying. Also lots of format, font and spacing bugs and compatibility issues with cross-platform formatting. It seems like Evernote employees live with this and accept it or they don't use the app as a viral part of their lives or those would be fixed after years. This is the only reason I haven't gone premium, I don't feel like they are attentive.
    more
  • Bring back native Dark Mode and fix time outs Oct 16, 2019

    By Deep derp dep
    Longtime Pro user of Evernote and love it. It’s great for my dream journal and all the other notes I need to take as well. I just really wish you didn’t get rid of native dark mode in the app. I like using dark mode in Evernote regardless of what my iPhone is doing. It is just much easier on my eyes and I’ve been using it that way forever. I’ve seen similar requests in the reviews to bring it back, and it really doesn’t seem like a big deal to do. Please consider it, it was a great touch and details like that matter when you’ve been using them forever. Also the app times out MUCH quicker now. I have also seen many others annoyed about this in the reviews. I, too, will be doing research in another app or browser, and quickly move back and forth between that and Evernote to make notes. It used to be no problem, but after these last updates, it essentially times out immediately upon shifting from Evernote to a different app. Coming back to Evernote, it might not have even saved what I had just written and it’s back to the top. Please fix this! I’ll gladly change my rating to 5 stars once these bugs and features are fixed. Please listen to your customers or they’ll start moving to the competitors who do.
    more
  • Jul 27, 2020

    By Paul Phang
    Of late, I find development and support of Evernote very lacking. Can't search and locate items on the Android application or the Windows app. Evernote keeps asking you to upgrade to Premium on the Android and Windows. Behaving like a nag ware for a paid Plus account. If you are not careful it will crash the Windows client because it keeps nagging you if you are interested to upgrade to Premium$ account. I have feedback to Evernote forum but no action taken. Pls don't ruin a good product and pissed off your users by nagging your user to upgrade.
    more
  • No customer service Oct 5, 2017

    By SoonerAce
    So I've been using Evernote for over three years now and I really do love some of its features. However, two things really grind my gears. 1) When they changed to basic free accounts vs. paid upgrade accounts, we lost the ability to access on all devices as they limited basic users to two devices. I have it on my phone & laptop, so I can't have the app on my tablet. So I tried to access through the browser on my tablet and it wasn't "formatted" for that kind of access. Now it just forces you to the app store. Beyond irritating. 2) There's ZERO customer service. As a basic user, your only option is the user forum which has too many posts to read, and it's just users - not Evernote help desk. So how some rando user is supposed to answer my account-specific issue is beyond me. Not only that, but from what I see in the forums from paid users, Evernote takes weeks to respond to inquiries, if at all. So what's the point of upgrading to paid service? I don't understand how they run a successful user-based business without supporting the users. It's really disappointing because when functioning properly, it's a great product.
    more
  • Aug 9, 2020

    By Andy Id
    It was great till a year back. But now, TYPING, COPY-PASTING TEXT, EDITING ALREADY CREATED TEXT NOTES etc has become very difficult. App just freezes / hangs / typing stops. This is more frequent it try to edit an already existing note. I have to use WEB for editing. Please make THE WHOLE APP more light, & make EDIT PANE more native to Android architecture. Tried reinstalling app, restarting device, deleting data. Happening in both device: Samsung Galaxy M30s Mobile, & Samsung Galaxy Tab S5e.
    more
  • Customer Service Aug 17, 2017

    By Cocoleann
    If you are looking for a company that has accessible customer service, look elsewhere. For many people, we don't realize how important customer service is until we are in a dire pickle, but, let me be the one to tell you, it is VERY important to have the option to speak with someone during those times of need. Evernote, on the other hand, doesn't seem to believe in customer accessibility or satisfaction. When having an issue with my billing account, I attempted to call the customer service number given on my bank statement only to be transferred to a voicemail telling me to leave my email address. The only form of communication they offer is through email or online chat. While that is great for younger people, there are other generations who would prefer speaking with an actual person to help deescalate the issue before it gets out of hand. It is also in their policy to not give refunds. My experience today was joining an online chat, being told there was nothing they could do for the extra $64 in charges they cost me, and to have a great day. I will be checking to make sure that the companies I choose to give my business to have a phone number I can call from now on to know they actually care about their customers. It also says something about a site that has almost as many 1 stars as 5 stars. Thanks for nothing, Evernote.
    more
  • Evernote Remains Tone Def & Continues to Ignore Their Fan Base Sep 29, 2019

    By omnizen
    Beloved Evernote! You have so gone astray. Eagerly waiting to see how the new changes in leadership and team at large would impact the future developments of the IOS app and Evernote app at large, I must say it’s been an underwhelming experience. It’s great to see the direction Evernote is going and vision. At the same time, the IOS app continues to suffer the pain staking issues. This app once was my go to all things productivity and business app but has grown to be such a crusting tool to use that I can no longer support a company that continues to ignore and refuse to listen to the requests fans and supports alike have been begging for. In a time of industry disruption and competition, it’s hard for me to see Evernote being able to keep and attract new customers to their platform while being gone def to the user base needs/requests. Me personally this rant has been building up. The lack of usability, reliability and restriction on the IOS platform mainly, has been the biggest frustration. At this point I feel the company just isn’t competitive enough nor is in tune with the user base to make the necessary course corrections to deliver a product that makes work and life easier. This brand and app have really taken a turn off the beaten path and into the abis.
    more
  • Used to Praise this app Apr 9, 2020

    By azulpacifica🐚
    This app has been a well loved staple, it’s been an easy to use and search place to create multiple lists. I’ve amassed an extensive restaurant guide for the greater Phoenix and Tucson areas. It’s my go to assist for passwords, copy and paste text for my work. Suddenly, it logs me off. Every time I exit. Irritating, but not enough to change this well ingrained habit and love for the functionality of this app. It literally is a cornerstone of information I’ve stored for things I want to remember but don’t. When I log in, I have an iPad and the iPhone 6s Plus. Haven’t upgraded or changed devices, yet now my phone is being recognized as a different device. Only one phone. Don’t want to unsync the iPad because it has a keyboard attached. So I’ve been unsyncing the same ONE iPhone and yet the next day it saw it as a different iPhone, after the app installed a thing where you cannot unsync more than two times was enforced. Couple months later, and I am LOCKED out. It won’t let me even sign in with the previously approved devices. So now, I’m not allowed to access my personal notes because you want a fee from me? Maybe I can log in on the iPad next month and transfer all of my notes to an app which won’t my data hostage for a few dollars. You’ve lost a loving user of over 6 years.
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  • Aug 7, 2020

    By Rush 'n Noiz
    I had it in my LG V30, and now that I upgraded to the V60, it's forcing me to start paying. I tried to delete my account and saw there were 2 OTHER DEVICES ATTACHED TO MY ACCOUNT I tried to delete my account but it won't even let me deactivate it. GET ME OFF THIS THING !!! Clearly their system has become flawed. DON'T TOUCH, much less upgrade with your credit card !!!
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