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Edward Jones Mobile
2.0 Ratings 1K+ Reviews

About Edward Jones Mobile

Ratings & Reviews

2.0
1.5K+ Ratings
  1. 5
  2. 4
  3. 3
  4. 2
  5. 1
  • Black screen Feb 14, 2019

    By I am so impatient
    I would use the app daily several times just checking to see if the market was up or down. Now I click on it and it is black. I am using an I pad, do not have a smartphone. I hate to say it but I hope whomever messed this up has nothing to do with our money! It is now Wed and I just tried it and it works today. Thank you. One thing, I could not see where to find my EJ MasterCard amount on here, what I owe. When I check from my desktop it is right there for me to see. Thanks for getting this fixed.
    more
  • IT WORKS! Jul 22, 2019

    By 4redwood
    Update: For all that are having the black screen/crashing issue - delete and reinstall the app. Just updating didn't work for me, but I reinstalled the app and now it works! Original: This app has never worked for me - I open it up, I see a black screen with a yellow band at the top, and then it crashes and I'm back to my home screen. I've had the app for months, always updating with the hope that with the next update it would be fixed. No luck thus far. (I'm on an iPhone 8, which I would assume is supported)
    more
  • New iPhone XS app transition...App no longer Launches Apr 12, 2019

    By OLB current client
    Update: for anyone with new Xs or similar, delete the app and re-install newest version and it will work! ____________________ My older iPhone 6 died and I purchased a new iPhone XS. Prior to the issue with iPhone 6, I had no issues with launching and utilizing the app. The app no longer comes up with the new phone. I used this app daily. And yes, I have the most up to date version of the EJ app. This is very disappointing. Please notify your clients of the fix ASAP. Major inconvenience
    more
  • Suggestion Apr 24, 2020

    By khaider87$
    When will they make the app (iPhone xr) look like the full website option? I go to the settings and at the button select full site. This looks amazing, goals, performance videos, my team, maybe even a watch list. What I would expect the app to look like, can we get this going? Your so close to this being just about perfect.
    more
  • Worked well until last update! Aug 2, 2019

    By Loved/Hate game
    While the app worked well for quite a while without problem, the latest update has resulted the app to be useless. While the app deciding to not save my user name was annoying, it then decided to not recognize my password. When I reinserted it, the app cleared the user id and password then began transitioning to the sign in screen over and over without allowing me to enter anything.
    more
  • Zero Stars May 24, 2020

    By TBS92
    This is by far the WORST iPhone app I had on my device in 2020 (until recently deleting due to its ineffectiveness). This application is in desperate need of a redesign, and frankly speaking does not work. Inaccurate account data, inability to view and sign documents from your advisor, it creates compatibility issues with other apps and attempts to become the default app for completely unrelated processes, the list goes on with bugs and crashes. I have yet to use the application for any task without it crashing multiple times, and me ultimately giving up. To go on, if you're looking at this application to vet EJ as a partner because you want an informative, intuitive, and powerful mobile application for investment planning and management; then EJ is not the partner for you. While I must say im very happy with my advisor, this is a major stain on their brand in todays day of intuitive digital investment tools especially when considering their comparatively expensive account fees.
    more
  • Mostly useless Jan 11, 2020

    By Dr VoC
    There are so many inadequacies about this app that I will never be able to cover them all in this review. If you need any basic information about a security, you will need to get access to other technical resources such as Fidelity, Barron’s or Seeking Alpha. Here are some examples of how useless this is: 1. There is no way to see the aggregate performance of a portfolio on a daily basis, you have to go to the website 2. There is no way to see your holdings of multiple positions of the same equity, you have to go to the website 3. There is no ability to see any relevant news for your holdings, you have to go to SeekingAlpha or Barron's 4. There is no ability to do research on an individual security, you have to go to Seeking Alpha or Barron’s 5. It is unacceptable for this app to not have the ability to track and manage a watch list, particularly one that is recommended by my advisor. As someone who travels internationally, this an embarrassing deficiency. Their website is equally lacking. There is no ability to investigate the holdings of a mutual fund offered by Edward Jones. This app and their website is scandalously useless for a company whose motto is “Making sense of investing”. I have all my family wealth held with Edward Jones and am considering leaving them due to the lack of features in their app and website
    more
  • Old and antiquated. Mar 24, 2020

    By KC_video
    I have had this app for the last couple of years and it’s waaaaay behind the times. In fact, this app has had virtually zero operational updates to make it better, more features, etc. How is that possible?! For a financial company in this day and age, Edward Jones NEEDS to do better! I have emailed corporate about the clunky-ness of this app and they need to make it better. They sent me a nice letter (yes, an actual paper letter in the mail - maybe that should tell you something) about how much the value my input.... sure they do. They value my input about as much as they value the App rating. This app would be fine.... if it was 2010.
    more
  • Can’t view market research in the app Jun 1, 2020

    By Jamesahatfield
    This app does not allow you to view market research which I find extremely disappointing. It’s 2020, and phones are far more powerful and capable than ever before. With that said, it should be possible to do anything on the app that you could do on the website. (Adobe has an app for working with pfds.) I shouldn’t have to login separately to the website to view research.
    more
  • Terrible app, just use horrible website instead Jun 16, 2020

    By DouglasJayK
    The app is just unusable for most tasks. It frequently logs me out completely, making the FaceID or TouchID not work either. The login also does not use keychain password access. The app hasn’t been redesigned in over 2 years (bug fixes do not count). The app crashes periodically, doesn’t allow for digitally signing documents, or easily communicating with your broker. Their mobile website is almost as bad, really they beat usage for EJ online is a desktop web browser. I often consider leaving Edward Jones because of their lack of user friendly technology.
    more

No reviews available

  • New iPhone XS app transition...App no longer Launches Apr 12, 2019

    By OLB current client
    Update: for anyone with new Xs or similar, delete the app and re-install newest version and it will work! ____________________ My older iPhone 6 died and I purchased a new iPhone XS. Prior to the issue with iPhone 6, I had no issues with launching and utilizing the app. The app no longer comes up with the new phone. I used this app daily. And yes, I have the most up to date version of the EJ app. This is very disappointing. Please notify your clients of the fix ASAP. Major inconvenience
    more
  • Suggestion Apr 24, 2020

    By khaider87$
    When will they make the app (iPhone xr) look like the full website option? I go to the settings and at the button select full site. This looks amazing, goals, performance videos, my team, maybe even a watch list. What I would expect the app to look like, can we get this going? Your so close to this being just about perfect.
    more
  • Great improvement Aug 3, 2020

    By RSNEJFA
    Works better than my bank app did plus I can contact my advisor straight from the app. Deposit checks and works great with all iPhone and Apple devices. I checked against my statement and it is both real time and accurate. I need the bank info to download to Quicken and QuickBooks.
    more
  • Very convenient Jun 12, 2019

    By Godfather37
    I downloaded the app at the recommendation of my advisor. I was able to us it to easily deposit a check. It allows me to message my advisor and check my accounts and is much more convenient for me than logging in through my computer.
    more
  • Almost as good as the desktop Mar 1, 2019

    By johanish
    I have an iPhone XR and just upgraded to iOS 12.1.4. I was a bit apprehensive about about downloading this app based on the recent reviews, but it is working great for me. Perhaps some of the reviewers need to update their operating systems or the issues have been fixed.
    more
  • Black screen Feb 14, 2019

    By I am so impatient
    I would use the app daily several times just checking to see if the market was up or down. Now I click on it and it is black. I am using an I pad, do not have a smartphone. I hate to say it but I hope whomever messed this up has nothing to do with our money! It is now Wed and I just tried it and it works today. Thank you. One thing, I could not see where to find my EJ MasterCard amount on here, what I owe. When I check from my desktop it is right there for me to see. Thanks for getting this fixed.
    more
  • IT WORKS! Jul 22, 2019

    By 4redwood
    Update: For all that are having the black screen/crashing issue - delete and reinstall the app. Just updating didn't work for me, but I reinstalled the app and now it works! Original: This app has never worked for me - I open it up, I see a black screen with a yellow band at the top, and then it crashes and I'm back to my home screen. I've had the app for months, always updating with the hope that with the next update it would be fixed. No luck thus far. (I'm on an iPhone 8, which I would assume is supported)
    more
  • Trouble with new iPad Pro 11” Feb 14, 2019

    By Buck2525
    I received a new iPad Pro 11 inch about three weeks ago. Every time I open the Edward Jones app or website closes as it’s loading. Still have my old iPad from 2016 and there are no issues even though I have updated the latest iOS. Please help. The app has always been very helpful and easy to use.
    more
  • Requested feature May 6, 2019

    By DuongTu
    In general I like the application, it provides a lot of information at my fingertips. I use the iPhone application to monitor several accounts. When viewing account details, it would be nice if I could switch accounts by tapping on the title bar instead of reloading the accounts summary.
    more
  • Worked well until last update! Aug 2, 2019

    By Loved/Hate game
    While the app worked well for quite a while without problem, the latest update has resulted the app to be useless. While the app deciding to not save my user name was annoying, it then decided to not recognize my password. When I reinserted it, the app cleared the user id and password then began transitioning to the sign in screen over and over without allowing me to enter anything.
    more
  • Can’t view market research in the app Jun 1, 2020

    By Jamesahatfield
    This app does not allow you to view market research which I find extremely disappointing. It’s 2020, and phones are far more powerful and capable than ever before. With that said, it should be possible to do anything on the app that you could do on the website. (Adobe has an app for working with pfds.) I shouldn’t have to login separately to the website to view research.
    more
  • Zero Stars May 24, 2020

    By TBS92
    This is by far the WORST iPhone app I had on my device in 2020 (until recently deleting due to its ineffectiveness). This application is in desperate need of a redesign, and frankly speaking does not work. Inaccurate account data, inability to view and sign documents from your advisor, it creates compatibility issues with other apps and attempts to become the default app for completely unrelated processes, the list goes on with bugs and crashes. I have yet to use the application for any task without it crashing multiple times, and me ultimately giving up. To go on, if you're looking at this application to vet EJ as a partner because you want an informative, intuitive, and powerful mobile application for investment planning and management; then EJ is not the partner for you. While I must say im very happy with my advisor, this is a major stain on their brand in todays day of intuitive digital investment tools especially when considering their comparatively expensive account fees.
    more
  • Mostly useless Jan 11, 2020

    By Dr VoC
    There are so many inadequacies about this app that I will never be able to cover them all in this review. If you need any basic information about a security, you will need to get access to other technical resources such as Fidelity, Barron’s or Seeking Alpha. Here are some examples of how useless this is: 1. There is no way to see the aggregate performance of a portfolio on a daily basis, you have to go to the website 2. There is no way to see your holdings of multiple positions of the same equity, you have to go to the website 3. There is no ability to see any relevant news for your holdings, you have to go to SeekingAlpha or Barron's 4. There is no ability to do research on an individual security, you have to go to Seeking Alpha or Barron’s 5. It is unacceptable for this app to not have the ability to track and manage a watch list, particularly one that is recommended by my advisor. As someone who travels internationally, this an embarrassing deficiency. Their website is equally lacking. There is no ability to investigate the holdings of a mutual fund offered by Edward Jones. This app and their website is scandalously useless for a company whose motto is “Making sense of investing”. I have all my family wealth held with Edward Jones and am considering leaving them due to the lack of features in their app and website
    more
  • Old and antiquated. Mar 24, 2020

    By KC_video
    I have had this app for the last couple of years and it’s waaaaay behind the times. In fact, this app has had virtually zero operational updates to make it better, more features, etc. How is that possible?! For a financial company in this day and age, Edward Jones NEEDS to do better! I have emailed corporate about the clunky-ness of this app and they need to make it better. They sent me a nice letter (yes, an actual paper letter in the mail - maybe that should tell you something) about how much the value my input.... sure they do. They value my input about as much as they value the App rating. This app would be fine.... if it was 2010.
    more
  • Terrible app, just use horrible website instead Jun 16, 2020

    By DouglasJayK
    The app is just unusable for most tasks. It frequently logs me out completely, making the FaceID or TouchID not work either. The login also does not use keychain password access. The app hasn’t been redesigned in over 2 years (bug fixes do not count). The app crashes periodically, doesn’t allow for digitally signing documents, or easily communicating with your broker. Their mobile website is almost as bad, really they beat usage for EJ online is a desktop web browser. I often consider leaving Edward Jones because of their lack of user friendly technology.
    more
  • Black Screen Apr 6, 2019

    By DJZ347
    It has been about 2 weeks with the Black Screen. I called Tech Services..they said they are working on it. Edward Jones and there staff are great, I have been a client for over 10 years. But I sure wish they would fix there App. 2nd review: It has now been over a month, still the same. Black Screen. Maybe time to think about moving my account! March 10,2019. Do they have an IT Dept. or is is subbed out? Come on guys “fix it” 3rd review: Over 2 months. Still Black Screen. I spoke to Customer Support,I spoke to tech support, a Ticket was opened at there IT section So they say. No change, nothing,just a run around. I spoke to my financial advisor. He was unable to help. (Great with my money but tech problems,don’t go near E J) It is just a funny story, that a company as BIG as Edward Jones can’t get this problem fixed. I am looking a Fidelity & prudential. I wish there was a rating lower than “0”.
    more

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