eDreams: Book cheap flights

eDreams: Book cheap flights

eDreams App

Search, compare and book cheap flights, hotels and holidays. Best travel deals!

3.8 Ratings 135K+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • Jun 20, 2022

    By Shirley Bowden
    Simple to use, I have just finished using the app for the first time and booked a domestic flight within Australia. No rental car, no accommodation, no transfers but these features are very easy to navigate through and I would use them if needed. I am a regular user of travel apps and will be using this one again and again. Well done eDreams.
  • Apr 9, 2022

    By Ajay kandukuri
    This rating is for this deceptive company rather than the App to warn others from booking with them. This company might as well remove their customer service department as they will not solve any issues. My booking was done half way though they charged the full amount. The phone service won't even take your call if your flight date is not immediate. Their chat service agents seem like bots as you get the same standard messages that someone is looking into the issue and they will get back in 72 hours. They wouldn't even tell you that the issue can't be resolved, so that you can make alternate plans. I lost a lot of time hoping the issue is resolved before booking the rest of my flights at a much higher price. Don't walk but run away from booking with them. They straight out steal your money.
  • I’d leave zero stars if I could Apr 1, 2022

    By Scrambler2013
    All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!
  • Jan 14, 2022

    By Stephen Anderson
    Worthless! I decided to use this frustrating, unhelpful app to book a flight. God forbid if you need to change something. I paid for the additional option to make a change, but I've been waiting 4 days for them to confirm my changes. It's impossible to contact customer service. Only a stupid chatbot tries to assist. You cannot get questions answered. They hide their phone number. A Google search finds 2 different numbers, but neither work. They are quick to grab your money, but not to help.
  • Worst customer service Jun 30, 2022

    By Mj
    The lack of customer service I received from this company is extremely sad. It has been 6 months since I require a refund on my trip that was cancel. It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming. Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund. But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.
  • Apr 3, 2022

    By s gee
    Total waste of time. Do not use this service because they would cancel your booking at the last minute without letting you know. Booked a flight only to be told days later that booking was canceled because they weren't able to charge my card. Contacted bank and bank stated they haven't blocked any transaction from them and infact the transaction was still showing pending on my credit card. Do not use this service.
  • Incompetent, out of manner and not helpful service. Please stay away. Jan 23, 2022

    By Hdudnx ksndn
    Hi, I’m Nhan Le, one of eDreams customers. I will be straight forward and share my horrible experience with the company and also this app. I booked the ticket with eDreams agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download this app and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money. After a week or so. eDreams app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.
  • Feb 6, 2022

    By Andrea Thomas
    Worst place to book! You cannot speak to a human for any type of assistance unless you pay $60 for their annual prime membership. I had to pay since I really needed to speak to a human but even then I wasn't able to get through because my trip was "too far into the future" at TWO WEEKS AWAY! I've booked 4 vacation packages and paid for seats that were not in the very back and not last to board. But edreams booked the cheapest seats in the plane! You'll get swindled too!
  • Worst company ever Mar 4, 2022

    By heyy166635536738:
    We have bought a ticket through edreams, and a day before the flight we ended up testing positive for Covid. And that’s where everything went downhill, I call the costumer service line several time no body wanted to hear or listen. Some of the employees even yelled at me. So two months later I get in touch with someone willing to listen, and they tell me to send in my Covid results, and they told me to wait 24-48 hours, and they have been telling me this for almost a month. And a couple of days ago I call to see if they could just reschedule my ticket, and they automatically just told me that the airline said that they couldn’t, and on the airline website it said if you contract Covid they would be able to work with you. So I finally get in touch with a supervisor, and asked him did he get the Covid results and he looked through the email and said yes. And said that they were going to call me back and till this day I haven’t heard back from them. Please please please save yourself the trouble and DO NOT USE THIS COMPANY. It is better to pay a little more through the airline, that way you know that you have some kind of reassurance.
  • Dec 20, 2021

    By Karyna Hahn
    Unfortunately for as easy it is to find a good flight modifying it is not as easy as it is portrayed. And getting a hold of customer service is very very difficult. Using the chat I've experienced the number of difficulties such as miscommunication despite re-explaining. Waiting over the phone for a representative has taken me over 50 minutes with an unpleasant hang up on their end. I want to love this app because it is easy to look at flights but many of the promises are not what they seem.
  • Jun 20, 2022

    By Shirley Bowden
    Simple to use, I have just finished using the app for the first time and booked a domestic flight within Australia. No rental car, no accommodation, no transfers but these features are very easy to navigate through and I would use them if needed. I am a regular user of travel apps and will be using this one again and again. Well done eDreams.
  • Apr 9, 2022

    By Ajay kandukuri
    This rating is for this deceptive company rather than the App to warn others from booking with them. This company might as well remove their customer service department as they will not solve any issues. My booking was done half way though they charged the full amount. The phone service won't even take your call if your flight date is not immediate. Their chat service agents seem like bots as you get the same standard messages that someone is looking into the issue and they will get back in 72 hours. They wouldn't even tell you that the issue can't be resolved, so that you can make alternate plans. I lost a lot of time hoping the issue is resolved before booking the rest of my flights at a much higher price. Don't walk but run away from booking with them. They straight out steal your money.
  • I’d leave zero stars if I could Apr 1, 2022

    By Scrambler2013
    All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!
  • Jan 14, 2022

    By Stephen Anderson
    Worthless! I decided to use this frustrating, unhelpful app to book a flight. God forbid if you need to change something. I paid for the additional option to make a change, but I've been waiting 4 days for them to confirm my changes. It's impossible to contact customer service. Only a stupid chatbot tries to assist. You cannot get questions answered. They hide their phone number. A Google search finds 2 different numbers, but neither work. They are quick to grab your money, but not to help.
  • Worst customer service Jun 30, 2022

    By Mj
    The lack of customer service I received from this company is extremely sad. It has been 6 months since I require a refund on my trip that was cancel. It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming. Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund. But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.
  • Apr 3, 2022

    By s gee
    Total waste of time. Do not use this service because they would cancel your booking at the last minute without letting you know. Booked a flight only to be told days later that booking was canceled because they weren't able to charge my card. Contacted bank and bank stated they haven't blocked any transaction from them and infact the transaction was still showing pending on my credit card. Do not use this service.
  • Incompetent, out of manner and not helpful service. Please stay away. Jan 23, 2022

    By Hdudnx ksndn
    Hi, I’m Nhan Le, one of eDreams customers. I will be straight forward and share my horrible experience with the company and also this app. I booked the ticket with eDreams agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download this app and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money. After a week or so. eDreams app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.
  • Feb 6, 2022

    By Andrea Thomas
    Worst place to book! You cannot speak to a human for any type of assistance unless you pay $60 for their annual prime membership. I had to pay since I really needed to speak to a human but even then I wasn't able to get through because my trip was "too far into the future" at TWO WEEKS AWAY! I've booked 4 vacation packages and paid for seats that were not in the very back and not last to board. But edreams booked the cheapest seats in the plane! You'll get swindled too!
  • Worst company ever Mar 4, 2022

    By heyy166635536738:
    We have bought a ticket through edreams, and a day before the flight we ended up testing positive for Covid. And that’s where everything went downhill, I call the costumer service line several time no body wanted to hear or listen. Some of the employees even yelled at me. So two months later I get in touch with someone willing to listen, and they tell me to send in my Covid results, and they told me to wait 24-48 hours, and they have been telling me this for almost a month. And a couple of days ago I call to see if they could just reschedule my ticket, and they automatically just told me that the airline said that they couldn’t, and on the airline website it said if you contract Covid they would be able to work with you. So I finally get in touch with a supervisor, and asked him did he get the Covid results and he looked through the email and said yes. And said that they were going to call me back and till this day I haven’t heard back from them. Please please please save yourself the trouble and DO NOT USE THIS COMPANY. It is better to pay a little more through the airline, that way you know that you have some kind of reassurance.
  • Dec 20, 2021

    By Karyna Hahn
    Unfortunately for as easy it is to find a good flight modifying it is not as easy as it is portrayed. And getting a hold of customer service is very very difficult. Using the chat I've experienced the number of difficulties such as miscommunication despite re-explaining. Waiting over the phone for a representative has taken me over 50 minutes with an unpleasant hang up on their end. I want to love this app because it is easy to look at flights but many of the promises are not what they seem.
  • WORST EXPERIENCE EVER Jul 5, 2020

    By venissa1970
    DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!

No reviews available

No reviews available

  • Jun 20, 2022

    By Shirley Bowden
    Simple to use, I have just finished using the app for the first time and booked a domestic flight within Australia. No rental car, no accommodation, no transfers but these features are very easy to navigate through and I would use them if needed. I am a regular user of travel apps and will be using this one again and again. Well done eDreams.

No reviews available

No reviews available

  • Dec 27, 2021

    By Christopher Pratt
    Does this app even work? It seems to, but I consistently get a message: "Something happened and we can't continue with this booking. Please repeat your search or try a new one." Regardless of which option I try my search shows the same results and the same error when I try to select any, which makes completing a booking impossible for me.
  • Jun 21, 2022

    By Peter Z. Bandi
    Poor Customer friendliness. Right from its interface, the app is very unfriendly especially with regards to customer service through messaging or call when faced with a technicality. I have tried a "million" times with no access to have a booking go through with the message "your connection was interrupted in this search, try another search!!". The most boring thing is the useless chatbox with unhelpful messages which keeps taking you back an forth. It is only meant for one who has "booked".
  • Nearly twice more $ than booking directly Jul 3, 2021

    By Loretta Lo
    I thought I was booking thru Kayak. When I chose a Frontier round trip, suddenly I was working with eDreams instead, though within the Kayak app. I expected the low price of the flights to be added to with luggage fees, etc. My total cost after paying for luggage, customer service fees- what??!!- was $220. Okay. Then I received confirmation emails from both eDreams and Frontier. Frontier total cost was $136. So it seems to me that I was scammed into paying an additional $84, which was charged to my card immediately. Very disappointing. I guess the point of eDreams is to act as a sort of airline concierge, as they check you in automatically. This was not made clear when I was simply attempting to book an inexpensive flight.
  • Apr 9, 2022

    By Ajay kandukuri
    This rating is for this deceptive company rather than the App to warn others from booking with them. This company might as well remove their customer service department as they will not solve any issues. My booking was done half way though they charged the full amount. The phone service won't even take your call if your flight date is not immediate. Their chat service agents seem like bots as you get the same standard messages that someone is looking into the issue and they will get back in 72 hours. They wouldn't even tell you that the issue can't be resolved, so that you can make alternate plans. I lost a lot of time hoping the issue is resolved before booking the rest of my flights at a much higher price. Don't walk but run away from booking with them. They straight out steal your money.
  • I’d leave zero stars if I could Apr 1, 2022

    By Scrambler2013
    All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!
  • Jan 14, 2022

    By Stephen Anderson
    Worthless! I decided to use this frustrating, unhelpful app to book a flight. God forbid if you need to change something. I paid for the additional option to make a change, but I've been waiting 4 days for them to confirm my changes. It's impossible to contact customer service. Only a stupid chatbot tries to assist. You cannot get questions answered. They hide their phone number. A Google search finds 2 different numbers, but neither work. They are quick to grab your money, but not to help.
  • Worst customer service Jun 30, 2022

    By Mj
    The lack of customer service I received from this company is extremely sad. It has been 6 months since I require a refund on my trip that was cancel. It is very disappointing to write this review because not only am I missing the money from this trip but we also wasn’t able to go on our vacation and now having the hassle of trying to get someone from this company to assist me is becoming very time consuming. Our vacation started in December just a four day weekend the airline cancel that vacation and we had to wait about 6 hours in the airport just to see if we were able to receive a refund but we were told that this company used a different credit card and the refund was going to be transferred to their credit card not me credit card. Now they’re trying to blame it on the airline saying that it’s taking the airline more than three months to issue a refund. But in the airport I will I was going to get my refund if it hadn’t been for them using a different credit card than the one I provided now I’m left paying interest rates on my credit card and this company doesn’t respond they have only sent me to ((Kris! I'm a chat robot)) One word of advice do not get this app do not purchase airline ticket from this company they do not care for their customers.
  • Apr 3, 2022

    By s gee
    Total waste of time. Do not use this service because they would cancel your booking at the last minute without letting you know. Booked a flight only to be told days later that booking was canceled because they weren't able to charge my card. Contacted bank and bank stated they haven't blocked any transaction from them and infact the transaction was still showing pending on my credit card. Do not use this service.
  • Incompetent, out of manner and not helpful service. Please stay away. Jan 23, 2022

    By Hdudnx ksndn
    Hi, I’m Nhan Le, one of eDreams customers. I will be straight forward and share my horrible experience with the company and also this app. I booked the ticket with eDreams agency from SFO to Singapore with Singapore airline. Then I got online on Singapore airline to check the booking reference # but I couldn’t find any available flight. So, I instantly download this app and make the cancellation within less than 9 hour of booking. Then they informed me that the cancellation request had been process. But nothing changed until the next couples of days they sent an email saying that they can’t cancel the ticket even though the flight I booked with them wasn’t available. And no refund had been processed. I lost my money. After a week or so. eDreams app still shows me that my flight is still available. So I called Singapore airline to check directly. They inform me that there is no such flight. Then, I called eDream customer service to asked about the ticket. After checking the flight, they told me that it’s not available and had absolutely no solution. Despite the fact that the flight got cancelled and they provided no update.
  • Feb 6, 2022

    By Andrea Thomas
    Worst place to book! You cannot speak to a human for any type of assistance unless you pay $60 for their annual prime membership. I had to pay since I really needed to speak to a human but even then I wasn't able to get through because my trip was "too far into the future" at TWO WEEKS AWAY! I've booked 4 vacation packages and paid for seats that were not in the very back and not last to board. But edreams booked the cheapest seats in the plane! You'll get swindled too!
  • Worst company ever Mar 4, 2022

    By heyy166635536738:
    We have bought a ticket through edreams, and a day before the flight we ended up testing positive for Covid. And that’s where everything went downhill, I call the costumer service line several time no body wanted to hear or listen. Some of the employees even yelled at me. So two months later I get in touch with someone willing to listen, and they tell me to send in my Covid results, and they told me to wait 24-48 hours, and they have been telling me this for almost a month. And a couple of days ago I call to see if they could just reschedule my ticket, and they automatically just told me that the airline said that they couldn’t, and on the airline website it said if you contract Covid they would be able to work with you. So I finally get in touch with a supervisor, and asked him did he get the Covid results and he looked through the email and said yes. And said that they were going to call me back and till this day I haven’t heard back from them. Please please please save yourself the trouble and DO NOT USE THIS COMPANY. It is better to pay a little more through the airline, that way you know that you have some kind of reassurance.
  • Dec 20, 2021

    By Karyna Hahn
    Unfortunately for as easy it is to find a good flight modifying it is not as easy as it is portrayed. And getting a hold of customer service is very very difficult. Using the chat I've experienced the number of difficulties such as miscommunication despite re-explaining. Waiting over the phone for a representative has taken me over 50 minutes with an unpleasant hang up on their end. I want to love this app because it is easy to look at flights but many of the promises are not what they seem.
  • WORST EXPERIENCE EVER Jul 5, 2020

    By venissa1970
    DON’T EVEN BOTHER TO DOWNLOAD THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!! I have never given a bad review to an app, but wow was I really disappointed with this one! I booked a flight and I had to cancel it. I tried to cancel on this site but because it was a low cost airline I had to cancel through the airline, which I did. The airline cancelled the flight and refunded the money, but it was refunded to this site, because that’s who I purchased the ticket through. So I have been trying to get a refund from the site and cannot even get through by email, or a chat or the phone! Worst customer service! They had me chatting with a robot who said I could not be assisted until 7 days before my flight so I tried to contact the site 7 days before my flight and now they have no record of a transaction! Still have not spoken to anyone, or received any kind of response! It’s over $500 that that I paid for the flights, and obviously I don’t have that kind of money to throw away or I would not have sought out a site for discount flights in the first place!!! If I could give a negative star I would! So disappointed!!!

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