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Duo Mobile

Duo Mobile

Duo Security, Inc.

Security made simple

3.3 Ratings 25K+ Reviews 10M+ Downloads

About Duo Mobile

Security made simple
see more about Duo Mobile

Ratings & Reviews

3.3
24.5K+ Ratings
  1. 5
    47+%
  2. 4
    9+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    34+%
  • Handles an annoying task with aplomb Jun 25, 2020

    By scoopster
    I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!
    more
  • Nov 16, 2020

    By Franck Deny
    Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.
    more
  • Misplaced blame Aug 12, 2020

    By Stuball80
    After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).
    more
  • Interface, interface Mar 23, 2020

    By Angry-Johnnie
    As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.
    more
  • A great option for 2FA May 23, 2019

    By mnkjrdgyrgh
    Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
    more
  • Nov 21, 2020

    By Kuzhein Bahadin
    One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!
    more
  • Employees need some control Oct 22, 2020

    By indiindianarl
    *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.
    more
  • Nov 13, 2020

    By Brianna Coleman
    A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!
    more
  • Nov 22, 2020

    By p7272
    Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒
    more
  • Nov 20, 2020

    By Arjun Mehra
    I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.
    more

No reviews available

  • Handles an annoying task with aplomb Jun 25, 2020

    By scoopster
    I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!
    more
  • A great option for 2FA May 23, 2019

    By mnkjrdgyrgh
    Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
    more
  • Almost perfect! Sep 20, 2020

    By BroHanzo
    I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this
    more
  • Love it - but Apple Watch app seems to have a bug Jul 31, 2019

    By icewalker90
    Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!
    more
  • New standard Sep 12, 2020

    By Latentreview
    2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to.
    more
  • Misplaced blame Aug 12, 2020

    By Stuball80
    After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).
    more
  • Nov 5, 2020

    By mystercy
    Required for remote log-ins for work. Our company had several breeches b4 implementing, none since. My MotoZ auto-opened Duo, interrupted other phone functions when pinged, Galaxy 20 does not which makes it more difficult to use. Switching phones required in-house tech support.
    more
  • Reliable two factor authentication Aug 5, 2020

    By Spartanickel
    We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.
    more
  • Nov 16, 2020

    By Franck Deny
    Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.
    more
  • Interface, interface Mar 23, 2020

    By Angry-Johnnie
    As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.
    more
  • Nov 13, 2020

    By Agbolahan Olusola
    Not so intuitive, lacks finesse, offline codes don't work.. Why are they offline codes if the system needs to be connected to internet... I don't get it
    more
  • Oct 27, 2020

    By David Ira Waters Jr.
    First off, this is a pretty slick MFA application. I appreciate all of your hard work! Criticism - I'd like to echo the sentiment that having to "Tap to view actions" is a hindrance. I understand this was implemented as a "security feature", however I'd like to request that we as the users can opt out of this feature so that we may approve/decline directly. Thanks!
    more
  • Oct 25, 2020

    By Israel Gonzalez
    I am not sure what is the logic behind having to select "Tab to view actions" every single time instead of having the "Approve" and "Decline" options available directly. This implementation is greatly inconvenient and does not add any value in experience or security. In my case, having the "Approve" and "Decline" options directly will allow me to approve my Duo request using my smartwatch. I hope you consider making this simple implementation change.
    more
  • Nov 13, 2020

    By Brianna Coleman
    A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!
    more
  • Nov 22, 2020

    By p7272
    Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒
    more
  • Oct 28, 2020

    By Ory Zaidenvorm
    It works OK and I like the idea of push 2FA, however the implementation is lacking. On Android (Pixel 3a) clicking the show actions on the notification and then approve is laggy.. If I already have the app open, the notification covers where I would be clicking to open the request. If I decide not to go through the bother of push at all and just open the app then the code isn't displayed (like in other authentication apps) and I have to go through the extra step of clicking the service to expand the code - why??
    more
  • Nov 10, 2020

    By Noah Hounshel
    I don't get the point of this over an equivalent authentication app. If I want 2fa I'm using Google authenticator because it's simple, easy to set up, and just *works* now this is being forced upon me because "push notifications" and all I can ask myself is why I would want to use this.
    more
  • Nov 21, 2020

    By Kuzhein Bahadin
    One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!
    more
  • Employees need some control Oct 22, 2020

    By indiindianarl
    *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.
    more
  • Nov 20, 2020

    By Arjun Mehra
    I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.
    more
  • Nov 19, 2020

    By k j
    Why does the website automatically select my cell as the default device and nothing else? This is stupid and lazy.
    more
  • Nov 10, 2020

    By Eamon Brennan
    School requires it, and it never wants to work right. Second time getting it, first time reviewing. Edit because I don't know how to respond to dev comments: Basically, I attempted to allow my account to log in, but it never worked with my school account as the account having the app. I get the message to allow an account to log in, click to allow it, and it doesn't always log in.
    more

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