About Duo Mobile
About Duo Mobile
Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication.
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
Additionally, we will request access to use your camera for the sole purpose of scanning QR codes when activating accounts. Accounts can be activated by other methods if you choose not to do so.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
For the latest Terms and Conditions see https://duo.com/legal/terms
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
Additionally, we will request access to use your camera for the sole purpose of scanning QR codes when activating accounts. Accounts can be activated by other methods if you choose not to do so.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
For the latest Terms and Conditions see https://duo.com/legal/terms
Ratings & Reviews
Write a Review
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Handles an annoying task with aplomb
Jun 25, 2020 I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!more -
Misplaced blame
Aug 12, 2020 After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).more -
Interface, interface
Mar 23, 2020 As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.more -
Mar 3, 2021 Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India). -
A great option for 2FA
May 23, 2019 Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...more
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Mar 1, 2021 Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.more -
Employees need some control
Oct 22, 2020 *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.more -
Feb 20, 2021 Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.more -
Feb 22, 2021 I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or moremore -
Feb 25, 2021 Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.more
No reviews available
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Handles an annoying task with aplomb
Jun 25, 2020 I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!more -
A great option for 2FA
May 23, 2019 Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...more -
Almost perfect!
Sep 20, 2020 I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like thismore -
Love it - but Apple Watch app seems to have a bug
Jul 31, 2019 Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!more -
Feb 24, 2021 Please add the "allow access notification popup" as full screen popup not as a notification, or make this as an optional feature, this will be a good addition for the business
-
Misplaced blame
Aug 12, 2020 After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).more -
Mar 3, 2021 Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India). -
Reliable two factor authentication
Aug 5, 2020 We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.more
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Interface, interface
Mar 23, 2020 As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.more -
Feb 24, 2021 It's fine. No one wants a 2FA for work forced on them without a choice of authenticator but whatever. For UX/UI improvement, I would suggest further separation of Approve and Reject in the pull down from notification bar. This would avoid fat finger rejections.more -
Feb 4, 2021 Does what it needs to do, but that's it. Severely lacking in organizational and customization features. It's a pain to scroll through the many identical looking "third party" codes with no icons to find the specific one. Take a note out of authenticator pro and allow categories and custom icons!more -
Feb 5, 2021 Hate that you cannot install on external drive. Takes up precious space on my internal drive. Must have for access to network so it will have to stay, but it makes me angry that it is taking up room on my mobile.
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Feb 20, 2021 Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.more -
Very Difficult
Sep 26, 2019 At first the app was going well for me, but then i got a new phone and the app didn’t transfer over so i had to redownload Duo but the thing was, the app wasn’t connected to my apps (Snapchat and Instagram) anymore but my apps still required the codes. So i tried going on Duo and clicking “Looking to recover your accounts?” at the bottom of the screen and it was frozen, as in you weren’t able to click it but everything else worked. So i looked up a solution on safari and nothing came up that would solve my problem except for Androids and i have an iPhone. So i’m currently permanently logged out of Instagram.more -
Feb 2, 2021 Snowflake uses this for their MFA and Duo is painful compared to other tools where you can easily approve from the notification. Snowflake loves to ping for MFA - often multiple times in a query. Duo doesn't always push notify you of all of them - just one or two. Then you need to hunt for the app (while not confusing it with the google product) to open it and finish responding to them within a short time frame. Not fun.more -
Jan 29, 2021 works with one annoying flaw. there is a long delay in notification. i always have to open it manully to approve access and then after random delay, an obnoxiously loud notification will arrive. why? i have already authentificated. the push notification should expire already. who wrote this app should take a salary cut for this bug.more -
Feb 8, 2021 Works, but push from computer doesn't always give notifications on my phone. Lot of space needed for the app and unless you have a phone with a lot of memory forces you to delete apps to install or update.
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Mar 1, 2021 Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.more -
Employees need some control
Oct 22, 2020 *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.more -
Feb 22, 2021 I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or moremore -
Feb 25, 2021 Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.more -
Feb 23, 2021 After resetting the phone the application data is recovered safely but the codes do not working. I'm angry I can't use my old account. Please fix the problem immediately...!
What’s Groovy
My work uses this now and so far it's proven to be much more reliable than Microsoft Authenticator (MA) at giving the notifications. The one annoying difference is that in MA I could answer the request in the notification instead of opening up the full app, this meant I could use my smart watch to answer access requests which was really convenient. You can't do that with Duo and I hope they add that functionality at some point, because it made the process of answering requests super simple.
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What’s Subpar
My school forced me to use Duo for 2FA. After one of my personal social media accounts was hacked, it prompted me to look into 2FA for them as well. I wish I would’ve looked at the reviews before adding my personal accounts to this app.
Everything was fine until I got a new phone and needed to transfer my Duo to this device. The process has been an absolute nightmare, and the only “help” I receive is a long wall of text which vaguely describes what I need to do but no instruction on how to do it. My instant restore option is switched on for both phones, but I get no option to restore old codes like the help center claims I should. I’m at a complete loss for what to do and it seems that the Duo website and help center doesn’t exactly know either.
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Filter Reviews
-
Handles an annoying task with aplomb
I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along! -
Misplaced blame
After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app). -
Interface, interface
As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno. -
Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India).
-
A great option for 2FA
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been... -
Almost perfect!
I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this -
It's fine. No one wants a 2FA for work forced on them without a choice of authenticator but whatever. For UX/UI improvement, I would suggest further separation of Approve and Reject in the pull down from notification bar. This would avoid fat finger rejections.
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Love it - but Apple Watch app seems to have a bug
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience! -
Please add the "allow access notification popup" as full screen popup not as a notification, or make this as an optional feature, this will be a good addition for the business
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New standard
2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to.
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11 STARS
I loveee duo it has worked so good and is so easy to use I am so happy I found this app if I could rate it more stars I would !!<3
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Handles an annoying task with aplomb
I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along! -
A great option for 2FA
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been... -
Almost perfect!
I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this -
Love it - but Apple Watch app seems to have a bug
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience! -
Please add the "allow access notification popup" as full screen popup not as a notification, or make this as an optional feature, this will be a good addition for the business
-
New standard
2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to. -
Nice and easy
Pretty straightforward and works to a T. Anyone who wrote a 1 star review are just people who create problems for themselves. Get this, one guy says it was duos problem because his child and him weren’t able to effectively communicate when to use the 2 factor authentication. Another guy, said it was such an inconvenience that the accept and decline buttons were placed at the bottom of the screen. Like it’s 2 factor authentication, why does it matter that the button position isn't in the optimal space? It literally takes 2 seconds to do this but apparently it’s such a hassle. Nice and easy process -
This is an app that makes 2FA easy, simple, secure, and movable between devices if one becomes unstable.
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One of the most convenient 2 factor authentication apps
We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions. -
Great Authenticator App! Don’t mind the harsh reviews.
To be truly honest, this app is a wonderful authenticator. The interface is incredibly user-friendly and allows you to clearly identify the account you want to use (through the website’s picture/ logo). If you have used other authenticator apps in the past, setting up a manual account is the exact same process. Having a host set up MFA, such as a college, is an even easier setup. I use this for most of my online accounts and Duo Mobile has been quick, easy and efficient. I flat out love it. Keep up the great work Duo!
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Misplaced blame
After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app). -
Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India).
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Reliable two factor authentication
We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.
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Interface, interface
As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno. -
It's fine. No one wants a 2FA for work forced on them without a choice of authenticator but whatever. For UX/UI improvement, I would suggest further separation of Approve and Reject in the pull down from notification bar. This would avoid fat finger rejections.
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Does what it needs to do, but that's it. Severely lacking in organizational and customization features. It's a pain to scroll through the many identical looking "third party" codes with no icons to find the specific one. Take a note out of authenticator pro and allow categories and custom icons!
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Hate that you cannot install on external drive. Takes up precious space on my internal drive. Must have for access to network so it will have to stay, but it makes me angry that it is taking up room on my mobile.
Filter Reviews
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Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.
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Employees need some control
*** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone. -
Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.
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I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or more
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Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.
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After resetting the phone the application data is recovered safely but the codes do not working. I'm angry I can't use my old account. Please fix the problem immediately...!
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Why for the love of god do you have to make me press two buttons: (press to view actions) -> (approve or deny)? Instead of just showing (approve or deny) in the notification.
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Stop deleting my reviews, cowards
Truly cannot imagine a worse method of 2FA. Why can’t I use Face ID? Touch ID? Or just a push to my laptop? But no, that would make too much sense. Definitely better to require the use of another device, because logging in to canvas needs to be more complicated than logging in to my BANK. This app is terrible in every sense of the word. If you are an administrator or employer requiring others to use this, you should be fired. On the spot. Using this app is overly complicated and frustrating, not to mention a poor decision—if your phone is dead, you can’t log in. If Duo had a desktop app I wouldn’t have complaints, but the use of a whole other device to log in to check my grades??? Overly and unnecessarily complicated. If you are considering the use of this app as 2FA, I am BEGGING you to consider any other option. This app is terrible and deserves to be taken off the App Store. -
Very Difficult
At first the app was going well for me, but then i got a new phone and the app didn’t transfer over so i had to redownload Duo but the thing was, the app wasn’t connected to my apps (Snapchat and Instagram) anymore but my apps still required the codes. So i tried going on Duo and clicking “Looking to recover your accounts?” at the bottom of the screen and it was frozen, as in you weren’t able to click it but everything else worked. So i looked up a solution on safari and nothing came up that would solve my problem except for Androids and i have an iPhone. So i’m currently permanently logged out of Instagram. -
Locked out of instagram for 4 weeks due to duo mobile. Phone reset and restored & backed up to an earlier date (pre-duo) and there's no workaround. No access to recovery codes, no proper response from duo or instagram who keep referring me back to duo. To which DUO hasn't responded or helped. There's no other contingencies in this case and can't access my insta with any authentication code. Apparently according to duo and instagram, there's no solution- need is the 2fa setting on my account
No reviews available
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Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.
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Very Difficult
At first the app was going well for me, but then i got a new phone and the app didn’t transfer over so i had to redownload Duo but the thing was, the app wasn’t connected to my apps (Snapchat and Instagram) anymore but my apps still required the codes. So i tried going on Duo and clicking “Looking to recover your accounts?” at the bottom of the screen and it was frozen, as in you weren’t able to click it but everything else worked. So i looked up a solution on safari and nothing came up that would solve my problem except for Androids and i have an iPhone. So i’m currently permanently logged out of Instagram. -
Snowflake uses this for their MFA and Duo is painful compared to other tools where you can easily approve from the notification. Snowflake loves to ping for MFA - often multiple times in a query. Duo doesn't always push notify you of all of them - just one or two. Then you need to hunt for the app (while not confusing it with the google product) to open it and finish responding to them within a short time frame. Not fun.
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works with one annoying flaw. there is a long delay in notification. i always have to open it manully to approve access and then after random delay, an obnoxiously loud notification will arrive. why? i have already authentificated. the push notification should expire already. who wrote this app should take a salary cut for this bug.
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Works, but push from computer doesn't always give notifications on my phone. Lot of space needed for the app and unless you have a phone with a lot of memory forces you to delete apps to install or update.
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Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.
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Employees need some control
*** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone. -
I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or more
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Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.
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After resetting the phone the application data is recovered safely but the codes do not working. I'm angry I can't use my old account. Please fix the problem immediately...!
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Why for the love of god do you have to make me press two buttons: (press to view actions) -> (approve or deny)? Instead of just showing (approve or deny) in the notification.
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Stop deleting my reviews, cowards
Truly cannot imagine a worse method of 2FA. Why can’t I use Face ID? Touch ID? Or just a push to my laptop? But no, that would make too much sense. Definitely better to require the use of another device, because logging in to canvas needs to be more complicated than logging in to my BANK. This app is terrible in every sense of the word. If you are an administrator or employer requiring others to use this, you should be fired. On the spot. Using this app is overly complicated and frustrating, not to mention a poor decision—if your phone is dead, you can’t log in. If Duo had a desktop app I wouldn’t have complaints, but the use of a whole other device to log in to check my grades??? Overly and unnecessarily complicated. If you are considering the use of this app as 2FA, I am BEGGING you to consider any other option. This app is terrible and deserves to be taken off the App Store. -
Locked out of instagram for 4 weeks due to duo mobile. Phone reset and restored & backed up to an earlier date (pre-duo) and there's no workaround. No access to recovery codes, no proper response from duo or instagram who keep referring me back to duo. To which DUO hasn't responded or helped. There's no other contingencies in this case and can't access my insta with any authentication code. Apparently according to duo and instagram, there's no solution- need is the 2fa setting on my account
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Bad did not hwlp me Wih my problem. I ve e used it and was with boostst moble 4 yrs. Im disable .I.likke only to see my children.IFeel like it should be corected. Take off.a third pary if it showa on my acct
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I would pay to not have to use this
Daughter’s university recently implemented usage of Duo. If I need to log in to pay something, I have to wait for her to get the approval. The problem is, we are in different time zones. So she may be asleep when I need to access her account. It is extremely frustrating, and there should be a way to have two different devices authorized for approval. At times when we are together, there can be a lag when she gets the actual notification. As others have mentioned, if you don’t see the notification pop up you can easily miss it as it doesn’t stay on the screen. Please make an option for two devices...it would also be helpful for when you get a new phone and still have access to authentication on the second device.
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Release Notes
3.49.0
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