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Duo Mobile

Duo Mobile

Duo Security LLC

Security made simple

3.3 Ratings 28K+ Reviews 10M+ Downloads
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About Duo Mobile

Ratings & Reviews

3.3
28.5K+ Ratings
  1. 5
    47+%
  2. 4
    9+%
  3. 3
    6+%
  4. 2
    4+%
  5. 1
    35+%
Write a Review
  • Handles an annoying task with aplomb Jun 25, 2020

    By scoopster
    I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!
    more
  • Misplaced blame Aug 12, 2020

    By Stuball80
    After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).
    more
  • Interface, interface Mar 23, 2020

    By Angry-Johnnie
    As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.
    more
  • Mar 3, 2021

    By Sarvang Dave
    Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India).
  • A great option for 2FA May 23, 2019

    By mnkjrdgyrgh
    Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
    more
  • Mar 1, 2021

    By Octav no
    Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.
    more
  • Employees need some control Oct 22, 2020

    By indiindianarl
    *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.
    more
  • Feb 20, 2021

    By Rich Jobling
    Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.
    more
  • Feb 22, 2021

    By Teodorå Spasovska
    I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or more
    more
  • Feb 25, 2021

    By candy Gamer
    Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.
    more

No reviews available

  • Handles an annoying task with aplomb Jun 25, 2020

    By scoopster
    I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!
    more
  • A great option for 2FA May 23, 2019

    By mnkjrdgyrgh
    Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
    more
  • Almost perfect! Sep 20, 2020

    By BroHanzo
    I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this
    more
  • Love it - but Apple Watch app seems to have a bug Jul 31, 2019

    By icewalker90
    Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!
    more
  • Feb 24, 2021

    By Saif Ennab
    Please add the "allow access notification popup" as full screen popup not as a notification, or make this as an optional feature, this will be a good addition for the business
  • Misplaced blame Aug 12, 2020

    By Stuball80
    After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).
    more
  • Mar 3, 2021

    By Sarvang Dave
    Was working well until Android 11 update in my phone. Now, notification comes too late so on opening notification, it shows timeout. I have to keep app open to receive push on time. Phone: OnePlus Nord (India).
  • Reliable two factor authentication Aug 5, 2020

    By Spartanickel
    We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.
    more
  • Interface, interface Mar 23, 2020

    By Angry-Johnnie
    As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.
    more
  • Feb 24, 2021

    By Samuel Lee
    It's fine. No one wants a 2FA for work forced on them without a choice of authenticator but whatever. For UX/UI improvement, I would suggest further separation of Approve and Reject in the pull down from notification bar. This would avoid fat finger rejections.
    more
  • Feb 4, 2021

    By Alejandro Argueta
    Does what it needs to do, but that's it. Severely lacking in organizational and customization features. It's a pain to scroll through the many identical looking "third party" codes with no icons to find the specific one. Take a note out of authenticator pro and allow categories and custom icons!
    more
  • Feb 5, 2021

    By cindy horney
    Hate that you cannot install on external drive. Takes up precious space on my internal drive. Must have for access to network so it will have to stay, but it makes me angry that it is taking up room on my mobile.
  • Feb 20, 2021

    By Rich Jobling
    Cannot transfer to new device. Have pressed 'get my account back' and just get taken to the backup/restore settings. I've looked at the online guides and after backing up the accounts on the old device, the offered instructions become useless as the app on the new device won't do what it is supposed to do. I don't really want to charge and carry an old device with me just for this one app.
    more
  • Very Difficult Sep 26, 2019

    By EllaG25
    At first the app was going well for me, but then i got a new phone and the app didn’t transfer over so i had to redownload Duo but the thing was, the app wasn’t connected to my apps (Snapchat and Instagram) anymore but my apps still required the codes. So i tried going on Duo and clicking “Looking to recover your accounts?” at the bottom of the screen and it was frozen, as in you weren’t able to click it but everything else worked. So i looked up a solution on safari and nothing came up that would solve my problem except for Androids and i have an iPhone. So i’m currently permanently logged out of Instagram.
    more
  • Feb 2, 2021

    By Steve Riffe
    Snowflake uses this for their MFA and Duo is painful compared to other tools where you can easily approve from the notification. Snowflake loves to ping for MFA - often multiple times in a query. Duo doesn't always push notify you of all of them - just one or two. Then you need to hunt for the app (while not confusing it with the google product) to open it and finish responding to them within a short time frame. Not fun.
    more
  • Jan 29, 2021

    By Tian Zhao
    works with one annoying flaw. there is a long delay in notification. i always have to open it manully to approve access and then after random delay, an obnoxiously loud notification will arrive. why? i have already authentificated. the push notification should expire already. who wrote this app should take a salary cut for this bug.
    more
  • Feb 8, 2021

    By James Latorraca
    Works, but push from computer doesn't always give notifications on my phone. Lot of space needed for the app and unless you have a phone with a lot of memory forces you to delete apps to install or update.
  • Mar 1, 2021

    By Octav no
    Don't think theres any other app I despise more. And I'm forced to use it for work... Can't transfer my account, and from time to time I can't log in, and if you miss the first attempts you get like a 10 minute timeout in which you can contemplate the things that went wrong in your life.
    more
  • Employees need some control Oct 22, 2020

    By indiindianarl
    *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.
    more
  • Feb 22, 2021

    By Teodorå Spasovska
    I can't login to my Instagram account, always when I submit the code error pops up saying to check my code and try again, I tried backup codes not working either, I'm pissed, first another application tried to steal my account, then the other one which is supposed to secure my account it's not working and I may lose my account forever, with all my data, I've been using it for 7 years or more
    more
  • Feb 25, 2021

    By candy Gamer
    Annoying and frustrating. The duo app which is required for some reason never gave me a key code to activate it on here, in addition to the fact it never sends the verification code to my phone number no matter how many times I press resend.
    more
  • Feb 23, 2021

    By Memory Maker's
    After resetting the phone the application data is recovered safely but the codes do not working. I'm angry I can't use my old account. Please fix the problem immediately...!

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