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Security made simple
see more about Duo Mobile
About Duo Mobile
Duo Mobile works with Duo Security's two-factor authentication service to make logins more secure. The application generates passcodes for login and can receive push notifications for easy, one-tap authentication.
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
Additionally, we will request access to use your camera for the sole purpose of scanning QR codes when activating accounts. Accounts can be activated by other methods if you choose not to do so.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
For the latest Terms and Conditions see https://duo.com/legal/terms
Additionally, you can use Duo Mobile to manage two-factor authentication for other application and web services that make use of passcodes.
Note: For Duo accounts, Duo Mobile needs to be activated and linked to your account before it will work. You will receive an activation link as part of Duo's enrollment process. You may add third-party accounts at any time.
Additionally, we will request access to use your camera for the sole purpose of scanning QR codes when activating accounts. Accounts can be activated by other methods if you choose not to do so.
License agreements for third-party Open Source libraries used in Duo Mobile can be found at https://www.duosecurity.com/legal/open-source-licenses.
For the latest Terms and Conditions see https://duo.com/legal/terms
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Handles an annoying task with aplomb
Jun 25, 2020 I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!more -
Nov 16, 2020 Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.more -
Misplaced blame
Aug 12, 2020 After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).more -
Interface, interface
Mar 23, 2020 As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.more -
A great option for 2FA
May 23, 2019 Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...more
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Nov 21, 2020 One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!more -
Employees need some control
Oct 22, 2020 *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.more -
Nov 13, 2020 A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!more -
Nov 22, 2020 Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒more -
Nov 20, 2020 I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.more
No reviews available
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Handles an annoying task with aplomb
Jun 25, 2020 I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along!more -
A great option for 2FA
May 23, 2019 Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...more -
Almost perfect!
Sep 20, 2020 I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like thismore -
Love it - but Apple Watch app seems to have a bug
Jul 31, 2019 Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!more -
New standard
Sep 12, 2020 2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to.more
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Misplaced blame
Aug 12, 2020 After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app).more -
Nov 5, 2020 Required for remote log-ins for work. Our company had several breeches b4 implementing, none since. My MotoZ auto-opened Duo, interrupted other phone functions when pinged, Galaxy 20 does not which makes it more difficult to use. Switching phones required in-house tech support.more -
Reliable two factor authentication
Aug 5, 2020 We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.more
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Nov 16, 2020 Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.more -
Interface, interface
Mar 23, 2020 As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno.more -
Nov 13, 2020 Not so intuitive, lacks finesse, offline codes don't work.. Why are they offline codes if the system needs to be connected to internet... I don't get itmore -
Oct 27, 2020 First off, this is a pretty slick MFA application. I appreciate all of your hard work! Criticism - I'd like to echo the sentiment that having to "Tap to view actions" is a hindrance. I understand this was implemented as a "security feature", however I'd like to request that we as the users can opt out of this feature so that we may approve/decline directly. Thanks!more -
Oct 25, 2020 I am not sure what is the logic behind having to select "Tab to view actions" every single time instead of having the "Approve" and "Decline" options available directly. This implementation is greatly inconvenient and does not add any value in experience or security. In my case, having the "Approve" and "Decline" options directly will allow me to approve my Duo request using my smartwatch. I hope you consider making this simple implementation change.more
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Nov 13, 2020 A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!more -
Nov 22, 2020 Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒more -
Oct 28, 2020 It works OK and I like the idea of push 2FA, however the implementation is lacking. On Android (Pixel 3a) clicking the show actions on the notification and then approve is laggy.. If I already have the app open, the notification covers where I would be clicking to open the request. If I decide not to go through the bother of push at all and just open the app then the code isn't displayed (like in other authentication apps) and I have to go through the extra step of clicking the service to expand the code - why??more -
Nov 10, 2020 I don't get the point of this over an equivalent authentication app. If I want 2fa I'm using Google authenticator because it's simple, easy to set up, and just *works* now this is being forced upon me because "push notifications" and all I can ask myself is why I would want to use this.more
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Nov 21, 2020 One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!more -
Employees need some control
Oct 22, 2020 *** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone.more -
Nov 20, 2020 I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.more -
Nov 19, 2020 Why does the website automatically select my cell as the default device and nothing else? This is stupid and lazy.more -
Nov 10, 2020 School requires it, and it never wants to work right. Second time getting it, first time reviewing. Edit because I don't know how to respond to dev comments: Basically, I attempted to allow my account to log in, but it never worked with my school account as the account having the app. I get the message to allow an account to log in, click to allow it, and it doesn't always log in.more
What’s Groovy
You put the time in you get results. Even me! I suggest an indicator showing those lessons you aced or are improving in. Great for motivation. The new words indicator is buggy. It doesn't always show new words and often shows words i have learned as new. Perhaps they are new for a reason i can't understand. When you click on a word, if there is a tip then I should be able to navigate to it. Also a new tip. Lo siento vs Disculpe va Perdón have white subtle but different meanings.
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What’s Subpar
At first the app was going well for me, but then i got a new phone and the app didn’t transfer over so i had to redownload Duo but the thing was, the app wasn’t connected to my apps (Snapchat and Instagram) anymore but my apps still required the codes. So i tried going on Duo and clicking “Looking to recover your accounts?” at the bottom of the screen and it was frozen, as in you weren’t able to click it but everything else worked. So i looked up a solution on safari and nothing came up that would solve my problem except for Androids and i have an iPhone. So i’m currently permanently logged out of Instagram.
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Filter Reviews
-
Handles an annoying task with aplomb
I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along! -
Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.
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Misplaced blame
After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app). -
Interface, interface
As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno. -
A great option for 2FA
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been... -
Not so intuitive, lacks finesse, offline codes don't work.. Why are they offline codes if the system needs to be connected to internet... I don't get it
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Almost perfect!
I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this -
Love it - but Apple Watch app seems to have a bug
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience! -
New standard
2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to. -
First off, this is a pretty slick MFA application. I appreciate all of your hard work! Criticism - I'd like to echo the sentiment that having to "Tap to view actions" is a hindrance. I understand this was implemented as a "security feature", however I'd like to request that we as the users can opt out of this feature so that we may approve/decline directly. Thanks!
No reviews available
-
Handles an annoying task with aplomb
I hate the time required to perform two-factor authentication, and so was dreading when my institution began to require it. I was pleasantly surprised that the Duo app handles this task rapidly, much more so than any other app-based or text-based method I’ve used. Usually within about 2 seconds, I can approve a request with a single tap of my Apple Watch (the notification includes an “approve” button) or via two taps of my phone. I wouldn’t hesitate to switch to this system for any other account I use. EDIT: looking in another review, it appears that I could also be quickly approving with a single swipe or 3D-touch and tap from my phone. Perhaps a brief blurb instructing this within the app would be helpful because I would have been doing so all along! -
A great option for 2FA
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been... -
Almost perfect!
I love the interface and how there is a variation of event based logins and OTP requests depending on what security factors are necessary for what apps and services. My wishlist of features mostly consists of needing a complication on my Apple Watch to easily access to the application, rather than needing to search or find in my App Library on the watch, as well as widget access on the iPhone and iPad for further quick access to each OTP passcode I need to type in, as they don't always send push notifications when there is a login attempt made. Other than that, I think the app has come a long way and is user friendly with security as its top priority which is what I would want for any service like this -
Love it - but Apple Watch app seems to have a bug
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience! -
New standard
2FA seems to be the new standard as far as consumer security is concerned. At first I was a bit frustrated with the inconvenience of having to use my password and phone to log on to my university account, but the added security is definitely worth it. There so many malicious actors when it comes to attacking university data and this switch to Duo Mobile is for the better. Couple of tips: remember to keep one time passcodes on hand, and allow third party accounts to reconnect automatically (for when you reset your phone or get a new iPhone). Definitely recommend this app not just for school accounts, but any other account you want to add extra security to. -
Nice and easy
Pretty straightforward and works to a T. Anyone who wrote a 1 star review are just people who create problems for themselves. Get this, one guy says it was duos problem because his child and him weren’t able to effectively communicate when to use the 2 factor authentication. Another guy, said it was such an inconvenience that the accept and decline buttons were placed at the bottom of the screen. Like it’s 2 factor authentication, why does it matter that the button position isn't in the optimal space? It literally takes 2 seconds to do this but apparently it’s such a hassle. Nice and easy process -
One of the most convenient 2 factor authentication apps
We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions. -
Great Authenticator App! Don’t mind the harsh reviews.
To be truly honest, this app is a wonderful authenticator. The interface is incredibly user-friendly and allows you to clearly identify the account you want to use (through the website’s picture/ logo). If you have used other authenticator apps in the past, setting up a manual account is the exact same process. Having a host set up MFA, such as a college, is an even easier setup. I use this for most of my online accounts and Duo Mobile has been quick, easy and efficient. I flat out love it. Keep up the great work Duo! -
No more ex gf drama
Since everyone is complaining about 2FA itself rather than the app functionality, I’ll add my note on why I’m glad my school integrated 2FA... My ex-girlfriend constantly logs into any account she can get access to. She uses different devices to sneak her way and she guesses or knows most of my passwords. I’ve had to change passwords (and then immediately forget them) because she’s always logging into my accounts without my knowledge. Finally some peace of mind knowing she can’t do anything weird with my most important account. Thanks, Duo! -
Simple and intuitive
So many reviews panning these guys for stuff that isn’t their fault... The Duo app is the best 2FA app I’ve used. Adding new accounts is a breeze, and the hold-to-copy function makes entering passcodes a piece of cake. Additionally, certain accounts can use push notifications for authentication. I use Duo to secure several accounts and it works exactly as it should. I guess I’d have to say don’t set up 2FA if you don’t know what it is. All the bad reviews I’ve seen are from people who don’t understand 2FA and really shouldn’t be reflecting on this app.
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Misplaced blame
After reading the negative reviews, I’ve come to the conclusion that people seriously need to take a moment to understand HOW 2FA works, WHERE and WHAT the roles/responsibilities lie and are for each vendor (eg Coinbase vs Duo), and WHY 2FA is important. Is the app perfect? No. Does it work well for what it was designed to do? Yes. Can it be improved? Yes. Here is my wishlist to improve the usability of the app, hopefully the devs are reading! (1) I have well over 50 tokens (many from the same service), please introduce folders or a way to organize/group tokens. (2) Allow for custom icons instead of restricting it to just the ones you’ve decided to include; this would also help me find tokens more quickly. (3) Allow for token access from a widget on the lock screen (either display passcode or tap to immediately open the token in the app). -
Required for remote log-ins for work. Our company had several breeches b4 implementing, none since. My MotoZ auto-opened Duo, interrupted other phone functions when pinged, Galaxy 20 does not which makes it more difficult to use. Switching phones required in-house tech support.
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Reliable two factor authentication
We've used DUO for several years for two factor authentication. It's secure and reliable. It definitely gets the job done. The app isn't too bad, but could use a little more polish. Namely, I wish the buttons fir approving or disproving a log on attempt were positioned a little higher and made a touch smaller in the app to make one hand use easier. The buttons are large, going to the screens edge. I have accidentally hit the button before when picking up my phone where the palm of my hand touched the edge of the screen in just such a way that it registered as a click granting approval. Luckily, it was me trying to log in.
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Good application, easy to use. -------------- However it misses an amazing feature (present on MS Authenticator)- validating or reject directly from notification bar (whilst Duo requests one extra step). ------------------- Thus the 3star instead of 5.
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Interface, interface
As far as working as a 2fac this app is fine, it does that. The issue with it is that it’s a really simple app but has an annoying interface. If the buttons for the push notification could be moved to a more thumb friendly location that would be great. It’s just a screen with 2 buttons, there’s no reason to make me adjust my grip on the phone so I can reach the accept button. I should be able to pick the phone up and hit the button in one motion. Not pick the phone up fumble with the position in my hand then hit the button. It’s annoying and unnecessary. The whole screen is there to use for this purpose and is empty. The buttons are large but the phone screen is also large and it puts the buttons out of comfortable reach for one hand use. Stack them in the middle or something. Maybe a flick gesture, or both, I dunno. -
Not so intuitive, lacks finesse, offline codes don't work.. Why are they offline codes if the system needs to be connected to internet... I don't get it
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First off, this is a pretty slick MFA application. I appreciate all of your hard work! Criticism - I'd like to echo the sentiment that having to "Tap to view actions" is a hindrance. I understand this was implemented as a "security feature", however I'd like to request that we as the users can opt out of this feature so that we may approve/decline directly. Thanks!
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I am not sure what is the logic behind having to select "Tab to view actions" every single time instead of having the "Approve" and "Decline" options available directly. This implementation is greatly inconvenient and does not add any value in experience or security. In my case, having the "Approve" and "Decline" options directly will allow me to approve my Duo request using my smartwatch. I hope you consider making this simple implementation change.
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It's not convenient that I have to click on "send me a push" in the browser and this setting can only be saved for max 10 hours. Also, why do I have to click on "tap to view actions" instead of approve/decline directly? Every time I use it, I get a message to update my Android but my OS is the latest available version for this phone.
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2nd issue) This morning I logged into my computer and normally the app would ping me and require my permission to go any further. But it didn't. I just got right in with no verification. I was curious so I logged out of the computer and tried again and this time the app popped up and worked like it was supposed to. Odd. Not consistent and not safe
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Could be better
I recently started having to use this for school and it’s a major inconvenience, but that isn’t all the developers’ fault. I really think they should add some kind of “trusted device” feature that would allow users to have one computer that you wouldn’t have to go through two-factor authentication every single time, but maybe just the first of every month. It’s annoying not being able to check my grades quickly or look at an assignment quickly on my own computer. I hate that I have to use this but the developers could make the experience less painful
Filter Reviews
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One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!
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Employees need some control
*** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone. -
A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!
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Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒
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I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.
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Why does the website automatically select my cell as the default device and nothing else? This is stupid and lazy.
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School requires it, and it never wants to work right. Second time getting it, first time reviewing. Edit because I don't know how to respond to dev comments: Basically, I attempted to allow my account to log in, but it never worked with my school account as the account having the app. I get the message to allow an account to log in, click to allow it, and it doesn't always log in.
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Stop deleting my reviews, cowards
Truly cannot imagine a worse method of 2FA. Why can’t I use Face ID? Touch ID? Or just a push to my laptop? But no, that would make too much sense. Definitely better to require the use of another device, because logging in to canvas needs to be more complicated than logging in to my BANK. This app is terrible in every sense of the word. If you are an administrator or employer requiring others to use this, you should be fired. On the spot. Using this app is overly complicated and frustrating, not to mention a poor decision—if your phone is dead, you can’t log in. If Duo had a desktop app I wouldn’t have complaints, but the use of a whole other device to log in to check my grades??? Overly and unnecessarily complicated. If you are considering the use of this app as 2FA, I am BEGGING you to consider any other option. This app is terrible and deserves to be taken off the App Store. -
It works OK and I like the idea of push 2FA, however the implementation is lacking. On Android (Pixel 3a) clicking the show actions on the notification and then approve is laggy.. If I already have the app open, the notification covers where I would be clicking to open the request. If I decide not to go through the bother of push at all and just open the app then the code isn't displayed (like in other authentication apps) and I have to go through the extra step of clicking the service to expand the code - why??
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This is the worst of all the authenticators I have used (Google, Google Account, Last Pass. I always have to do four actions on my phone to log in somewhere: I have to unlock my phone, pull down notifications, click on the notification, and then click on "Approve". Or I unlock my phone, open the app, click on "Request Waiting", and then "Approve". What is up with all of that? Even the iPhone app makes it so you unlock the phone and click "Approve". Why is the Android app some bastard child that doesn't work smoothly? I would never use it if it wasn't mandated by my company.
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Very inconvenient
This protection is extremely overdoing and inconvenient in every way. It’s confusing, easy installed, but extremely hard to remove. I tried to find way to remove this Duo on my account, and it showed me one way to do it is deleting my account in the app. I did that, then I went to my log in account, it still asked me for the authentication code. How can i have that code when i deleted my account in the app already? And there is no alternative solution for it. I tried to add the account back, it asked for the code to confirm authentication. I tried to click setting, STILL ASKING FOR A CONFIRMATIVE CODE! If it’s not my school recommend this, i won’t download an app that has less than 3 stars rating. This is so terrible, annoying, and time wasteful!!!
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A couple of days ago, I had to factory reset my phone. So once I reinstalled the app, restored my accounts, everything seemed fine. Then I go to actually login my school account and nothing. Not notification, the passcode doesn't work, nothing. Luckily my professor was sympathetic and is allowing me to turn in last assignments otherwise this app would have cost me my grades. I need this fixed and soon. The app was originally installed on my SD card, so that may have something to do it it. Help!!
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Since installing the app on Nov 09th, the app fails to notify me of the Cisco Anyconnect login attempt and I have to call the helpdesk to unlock the app. 😤😤😤 Glad to see a woman of color in the video, but it was a wee bit corny. 😒
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It works OK and I like the idea of push 2FA, however the implementation is lacking. On Android (Pixel 3a) clicking the show actions on the notification and then approve is laggy.. If I already have the app open, the notification covers where I would be clicking to open the request. If I decide not to go through the bother of push at all and just open the app then the code isn't displayed (like in other authentication apps) and I have to go through the extra step of clicking the service to expand the code - why??
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I don't get the point of this over an equivalent authentication app. If I want 2fa I'm using Google authenticator because it's simple, easy to set up, and just *works* now this is being forced upon me because "push notifications" and all I can ask myself is why I would want to use this.
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One of the WORSE application to be use for two factor authentication on Snapchat and Instagram, since last week I can't log in to my Snapchat account because the active code on DUO doesn't match on Snapchat ,,,, you don't deserve even one start . I am looking forward to hearing from you a reasonable explanation!!
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Employees need some control
*** Please read MORAL implications I am not writing to critique the app itself as I just downloaded the app. A small background, I work for a company who now require this specific app to be downloaded on our personal phones, or we will have "resigned" from the company. My immediate problem with the app is it gives all control to the company, including the control to direct the app to change my phone, and no ability to turn off the app while not at work. I feel if the app is being forced on employees by employers to save them money, it should be a "moral" obligation on the part of the developer to give the employee (owner of the phone) some control over the app and how it may function on the phone. But instead, that area is turn off to the employee and total control is granted to the employer. In my case there is no on/off toggle where the app could be shut down while not needed to perform work functions, and thus reducing the employer's ability to mis-use the app on your phone on your personal time. Please consider the MORAL obligation to allow the person who is being forced to use your app to have some control how it will be used on their own personal phones. Not everyone works for company that are completely trustworthy. Just because the company made the agreement with you, should not automatically eliminate all rights employee may have over their own personal property, nor give 100% control to the employer over a non-company own phone. -
I can't login to my instagram because whenever I use the codes for login it's shows to check the passcode and try again . I have tried atleast 20 times but it's showing the same message . Please help me to login.
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Why does the website automatically select my cell as the default device and nothing else? This is stupid and lazy.
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School requires it, and it never wants to work right. Second time getting it, first time reviewing. Edit because I don't know how to respond to dev comments: Basically, I attempted to allow my account to log in, but it never worked with my school account as the account having the app. I get the message to allow an account to log in, click to allow it, and it doesn't always log in.
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Stop deleting my reviews, cowards
Truly cannot imagine a worse method of 2FA. Why can’t I use Face ID? Touch ID? Or just a push to my laptop? But no, that would make too much sense. Definitely better to require the use of another device, because logging in to canvas needs to be more complicated than logging in to my BANK. This app is terrible in every sense of the word. If you are an administrator or employer requiring others to use this, you should be fired. On the spot. Using this app is overly complicated and frustrating, not to mention a poor decision—if your phone is dead, you can’t log in. If Duo had a desktop app I wouldn’t have complaints, but the use of a whole other device to log in to check my grades??? Overly and unnecessarily complicated. If you are considering the use of this app as 2FA, I am BEGGING you to consider any other option. This app is terrible and deserves to be taken off the App Store. -
This is the worst of all the authenticators I have used (Google, Google Account, Last Pass. I always have to do four actions on my phone to log in somewhere: I have to unlock my phone, pull down notifications, click on the notification, and then click on "Approve". Or I unlock my phone, open the app, click on "Request Waiting", and then "Approve". What is up with all of that? Even the iPhone app makes it so you unlock the phone and click "Approve". Why is the Android app some bastard child that doesn't work smoothly? I would never use it if it wasn't mandated by my company.
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Functional until I got a new device. I am required by my work to use this service as my 2FA, so I set up the rest of my accounts on the app. I just recently needed a new phone since my old one became inoperable due to a power failure. So I downloaded all the apps I had backed up on my drive, but since this app doesn't automatically setup a backup, I appear to be locked out of my rent portal. The 1 star is for the fact that they have absolutely no customer support options in the app.
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I would pay to not have to use this
Daughter’s university recently implemented usage of Duo. If I need to log in to pay something, I have to wait for her to get the approval. The problem is, we are in different time zones. So she may be asleep when I need to access her account. It is extremely frustrating, and there should be a way to have two different devices authorized for approval. At times when we are together, there can be a lag when she gets the actual notification. As others have mentioned, if you don’t see the notification pop up you can easily miss it as it doesn’t stay on the screen. Please make an option for two devices...it would also be helpful for when you get a new phone and still have access to authentication on the second device. -
Duo mobile with instagram accounts
So I decided In November 2019 to secure my instagram account using this app. Everything was working fine until I had to reset my phone I made sure my login was saved on my iCloud so I wouldn’t have no problem with signing back in on this app. Turns out duo mobile never saved my information on my phone or on my instagram account. I tried to email about this problem and all I got was there’s no account associated with the email I used for my instagram account. I cannot login to my instagram anymore because I used this app as a 2 factor authentication for my instagram and I cannot login in on duo mobile or my instagram account anymore I’m very disappointed that I put my trust into this app and nothing is helping me get my account logged back in.
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Release Notes
3.42.0
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