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Dunkin’

Dunkin’

Dunkin' Brands, Inc.

Get more Dunkin' love w/ Perks & Rewards & skip the line with On-the-Go Ordering

4.6 Ratings 634K+ Reviews 5M+ Downloads

Ratings & Reviews

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  • Terrible function Dec 4, 2017

    By Jason's critter
    My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
  • May 8, 2021

    By Daniel Peterson
    Works fine functionally, my problem with it is that it does not allow to order in advance, so to get my food/coffee fresh I would have to order in the middle of my commute. The app tells me about this but gives no option to send in the order delayed. This feature is on most other food apps, and some even use your location to put in the order. 5 stars if this feature is added.
  • Apr 23, 2021

    By Richard Engel
    Was great. All of a sudden location services didn't work and I couldn't find or select any store. I uninstalled and reinstalled and now I can't get past the terms of service screen because it just shows a message at the top saying "Unable to download app policies." I have tried with and without wifi, in different areas throughout the day. Same problem. Starbucks app works fine so I guess I'm gong there now.
  • May 2, 2021

    By Sky Z
    I love Dunkin Donuts, but it's very annoying when I buy something on the app but, then at that location they don't have it. It would be lovely if the individual location had control of some sort of the app to be able to say if they have x item. In my experience, it mostly happens with donuts, but it has happened with drinks a couple times. Besides that, the Dunkin Donuts app is very useful and functions well; this is my only complaint.
  • Love this app Aug 14, 2017

    By Dom10377
    I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
  • May 11, 2021

    By Amy O
    It is really frustrating that you cannot customize the featured signature lattes. I want less pumps but you cant request that when ordering ahead. But you can modify it in person... Also the way the app provides the customizations on orders you can modify it says one pump less instead of saying 2 pumps. Then the person making the drink only puts in one pump, reading it wrong.... It should tell the maker how many pumps to put in it, not how many less.
  • May 3, 2021

    By Elizabeth C
    Love the app but I was always mad because during pre-order I couldn't get two flavors at a time. It wouldn't select it. Then in the last update before the most recent, it worked finally! I was soo happy especially with butter pecan and mocha 😋....BUT NOW IT WENT BACK TO NOT WORKING. I see other people pre ordering two swirls. AND can even select the amount...I can't! Its so upsetting especially when I'm running late and want to pre order.
  • This app keeps charging me twice when i reload my card! Feb 5, 2018

    By Beachbl0nde
    The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!
  • Awesome app saves time and money Jul 15, 2020

    By Knadeau1972
    I’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address.
  • Expectations vs reality Aug 10, 2018

    By Healthy hickey
    I LOVE the new options of the app: ice amounts, and quantity of things in general!! However, when I order on-the-go (which I do most of the time because I have kids in the car), I RARELY- if ever- get it how I want. I stopped requesting less ice because I still got regular. I would Select “start order” when I left my driveway, just to see them frantically make it when I pulled up to the window. I’m a regular here- because there’s NO other DD on my way to work or close to me. I choose that because my kids hate being in the car as it is, so any time I can shave off the better. If it’s not going to be properly implemented and CONSISTENT among stores, franchise or not, it shouldn’t be an option. I am actually wrapping up this review after just getting my on-the-go order. If there is a standard for how much cream is added to each size drink, it’s not being followed. Today my drink is almost WHITE- and my last drunk was dark tan. I do love the product, but the inconsistency is very frustrating. Thank you so much for taking the time to read these! We appreciate it!!
  • Terrible function Dec 4, 2017

    By Jason's critter
    My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
  • May 8, 2021

    By Daniel Peterson
    Works fine functionally, my problem with it is that it does not allow to order in advance, so to get my food/coffee fresh I would have to order in the middle of my commute. The app tells me about this but gives no option to send in the order delayed. This feature is on most other food apps, and some even use your location to put in the order. 5 stars if this feature is added.
  • Apr 23, 2021

    By Richard Engel
    Was great. All of a sudden location services didn't work and I couldn't find or select any store. I uninstalled and reinstalled and now I can't get past the terms of service screen because it just shows a message at the top saying "Unable to download app policies." I have tried with and without wifi, in different areas throughout the day. Same problem. Starbucks app works fine so I guess I'm gong there now.
  • May 2, 2021

    By Sky Z
    I love Dunkin Donuts, but it's very annoying when I buy something on the app but, then at that location they don't have it. It would be lovely if the individual location had control of some sort of the app to be able to say if they have x item. In my experience, it mostly happens with donuts, but it has happened with drinks a couple times. Besides that, the Dunkin Donuts app is very useful and functions well; this is my only complaint.
  • Love this app Aug 14, 2017

    By Dom10377
    I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
  • May 11, 2021

    By Amy O
    It is really frustrating that you cannot customize the featured signature lattes. I want less pumps but you cant request that when ordering ahead. But you can modify it in person... Also the way the app provides the customizations on orders you can modify it says one pump less instead of saying 2 pumps. Then the person making the drink only puts in one pump, reading it wrong.... It should tell the maker how many pumps to put in it, not how many less.
  • May 3, 2021

    By Elizabeth C
    Love the app but I was always mad because during pre-order I couldn't get two flavors at a time. It wouldn't select it. Then in the last update before the most recent, it worked finally! I was soo happy especially with butter pecan and mocha 😋....BUT NOW IT WENT BACK TO NOT WORKING. I see other people pre ordering two swirls. AND can even select the amount...I can't! Its so upsetting especially when I'm running late and want to pre order.
  • This app keeps charging me twice when i reload my card! Feb 5, 2018

    By Beachbl0nde
    The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!
  • Awesome app saves time and money Jul 15, 2020

    By Knadeau1972
    I’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address.
  • Expectations vs reality Aug 10, 2018

    By Healthy hickey
    I LOVE the new options of the app: ice amounts, and quantity of things in general!! However, when I order on-the-go (which I do most of the time because I have kids in the car), I RARELY- if ever- get it how I want. I stopped requesting less ice because I still got regular. I would Select “start order” when I left my driveway, just to see them frantically make it when I pulled up to the window. I’m a regular here- because there’s NO other DD on my way to work or close to me. I choose that because my kids hate being in the car as it is, so any time I can shave off the better. If it’s not going to be properly implemented and CONSISTENT among stores, franchise or not, it shouldn’t be an option. I am actually wrapping up this review after just getting my on-the-go order. If there is a standard for how much cream is added to each size drink, it’s not being followed. Today my drink is almost WHITE- and my last drunk was dark tan. I do love the product, but the inconsistency is very frustrating. Thank you so much for taking the time to read these! We appreciate it!!
  • May 1, 2021

    By Yilmaz Rona
    I'm uninstalling. This app is slow to the point of uselessness. It appears to me that in every step of the way of building an order, it has to stop and talk to a server. Invariably I have an easier time ordering from a human. If one could prebuild orders, this would be less of a deal killer. But one can only save orders one has actually completed into one's favorites. The default to google pay on every order is asinine, especially given that one can store credit card details on the app.
  • So Many Times Not Working Jun 6, 2018

    By gingerburcker
    I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.
  • Consistent issues Apr 27, 2018

    By Jax1106
    My app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again.
  • Good idea. Bad execution Aug 2, 2017

    By waxturtle7
    This app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.
  • Apr 20, 2021

    By Jason Liardi
    Great when working. I keep getting an error message (AAP4421) when trying to add funds. I know my card works, and this problem seems to keep coming up with some other users. Funny thing is, this was JUST updated like yesterday with "bug fixes". Nothing seems to be fixed on my end so it's pretty unusable at the moment.
  • App forces user to give up credit card info Mar 23, 2018

    By zipperbug
    My wife went to the closest location to get bagged coffee for home, and they didn’t have our favorite. I decided to try using the app to search nearby stores in order to find the next closest location with our favorite coffee. Much to my surprise the Dunkin Donuts app won’t allow customers to use any part of the app without giving up credit/debit card info. Unfortunately, because we buy several bags for ourselves and other family, this and rude staff at more than one nearby location has us discussing switching our coffee choice to a competitor. The only answer to this is an all inclusive one. Many people have mobile devices, but don’t have credit/debit cards. Many others don’t want to give up their credit/debit card information for obvious reasons. Those customers should not be excluded from at least being able to shop their local stores. The number and type of poor reviews about this app, and other customer service issues mentioned is a direct reflection of how disconnected Dunkin Donuts management is from their customer base. If they continue to fail their customers they will certainly join companies like Hardee’s/Carl’s Jr., Pizza Hut, etc. which are becoming dinosaurs due to their inability to effectively comprehend their customers desires.
  • Apr 27, 2021

    By Timothy Grunstra
    About half the time the app just never launches on my Android. It shows the cup with the circle spinning around it and doesn't go any further. One time I did notice when it happened that I needed to update so I did and that helped that one time. Disappointed because I do like dunkin coffee and order ahead is way better than standing in line. Not going to uninstall then reinstall everytime i want to order. When it happens they just lose my business.
  • App mostly down/doesn’t work Oct 3, 2020

    By Evel8
    I ordered coffee through the DD app earlier this morning but when I got to the drive through window, the sales clerk asked for my order information, unfortunately, the app was down and it showed that order history is unavailable at this time. Now,I don’t have anything to show her so she said that she could not give it to me unless I can show her the receipt as a proof that I actually ordered with a voice and an attitude insinuating that I’m trying to steal coffee from her. I have been ordering through this app for a long period of time & I know that it goes down more often than not, it’s really annoying!😡 Shouldn’t the store have a print out of the receipt when a customer orders on the go??? Well, what happened? There goes my wasted money not to mention the aggravation that I got from the unprofessional salesgirl!! They need to train their staff better! I had to go to the website to retrieve my order history, but by that time, I had already left the store frustrated and aggravated! This was supposed to be a quick stop on my way to the hospital for my father's procedure. It would have been nice to have something hot to drink while waiting for him. I hope my account will be credited back! And that sales girl will have a better training and manners!
  • Apr 20, 2021

    By Linda -
    We've used this app for years without problems but this week we have tried to re load the money on the app and it keep saying unable to process validate your info but there's no place to validate it! We updated the app and even tried to reload the cards, used different cards, etc. Nothing works! I'm giving 2 stars because there is no help offered to solve this problem.
  • Apr 24, 2021

    By Jeremy Kane
    Started to place an order. Got a message that I was fast from the store, I should wait. Awesome, sounds great. Open the app at a stoplight to hit "submit order” and it's forgotten my entire order. Fail. Beyond that, it's failed sending orders entirely at times, resulting in me getting charged, but the store not getting the order -and not being willing to give me my order without paying for it again (despite having the receipt in the app)

No reviews available

No reviews available

  • Love this app Aug 14, 2017

    By Dom10377
    I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
  • Terrible function Dec 4, 2017

    By Jason's critter
    My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
  • Apr 23, 2021

    By Richard Engel
    Was great. All of a sudden location services didn't work and I couldn't find or select any store. I uninstalled and reinstalled and now I can't get past the terms of service screen because it just shows a message at the top saying "Unable to download app policies." I have tried with and without wifi, in different areas throughout the day. Same problem. Starbucks app works fine so I guess I'm gong there now.
  • Awesome app saves time and money Jul 15, 2020

    By Knadeau1972
    I’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address.
  • Expectations vs reality Aug 10, 2018

    By Healthy hickey
    I LOVE the new options of the app: ice amounts, and quantity of things in general!! However, when I order on-the-go (which I do most of the time because I have kids in the car), I RARELY- if ever- get it how I want. I stopped requesting less ice because I still got regular. I would Select “start order” when I left my driveway, just to see them frantically make it when I pulled up to the window. I’m a regular here- because there’s NO other DD on my way to work or close to me. I choose that because my kids hate being in the car as it is, so any time I can shave off the better. If it’s not going to be properly implemented and CONSISTENT among stores, franchise or not, it shouldn’t be an option. I am actually wrapping up this review after just getting my on-the-go order. If there is a standard for how much cream is added to each size drink, it’s not being followed. Today my drink is almost WHITE- and my last drunk was dark tan. I do love the product, but the inconsistency is very frustrating. Thank you so much for taking the time to read these! We appreciate it!!
  • Apr 26, 2021

    By Randa Slater
    I'm giving 4 * because the app needs the ability to add modifications. For example, the Strawberry Coolata isn't sweet enough, sometimes it's too sour. If I order at the store they can fix it, but if I order ahead I can't add anything. I'm not asking for free additions, but the ability to make them.
  • May 8, 2021

    By Daniel Peterson
    Works fine functionally, my problem with it is that it does not allow to order in advance, so to get my food/coffee fresh I would have to order in the middle of my commute. The app tells me about this but gives no option to send in the order delayed. This feature is on most other food apps, and some even use your location to put in the order. 5 stars if this feature is added.
  • May 2, 2021

    By Sky Z
    I love Dunkin Donuts, but it's very annoying when I buy something on the app but, then at that location they don't have it. It would be lovely if the individual location had control of some sort of the app to be able to say if they have x item. In my experience, it mostly happens with donuts, but it has happened with drinks a couple times. Besides that, the Dunkin Donuts app is very useful and functions well; this is my only complaint.
  • May 11, 2021

    By Amy O
    It is really frustrating that you cannot customize the featured signature lattes. I want less pumps but you cant request that when ordering ahead. But you can modify it in person... Also the way the app provides the customizations on orders you can modify it says one pump less instead of saying 2 pumps. Then the person making the drink only puts in one pump, reading it wrong.... It should tell the maker how many pumps to put in it, not how many less.
  • May 3, 2021

    By Elizabeth C
    Love the app but I was always mad because during pre-order I couldn't get two flavors at a time. It wouldn't select it. Then in the last update before the most recent, it worked finally! I was soo happy especially with butter pecan and mocha 😋....BUT NOW IT WENT BACK TO NOT WORKING. I see other people pre ordering two swirls. AND can even select the amount...I can't! Its so upsetting especially when I'm running late and want to pre order.
  • This app keeps charging me twice when i reload my card! Feb 5, 2018

    By Beachbl0nde
    The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!
  • Great....When it works May 15, 2020

    By Mark to Majestic
    Not much to say, it’s a digital wallet app for Dunkin. Tracks what you buy and gives you points for each purchase. When you get enough points you get a free coffee. Makes paying a little quicker. Also able to take advantage of various promotions they run from time to time (like free donut with coffee purchase). The only problem is a recurring error message when trying to add funds to your Dunkin Wallet. There is no “rhyme or reason” that I can find as to why this error occurs. Some days it works, some days it doesn’t. I’ve currently been unable to use the app all week because every time I go to add funds I get an error message. Tried re adding my card info, closing the app and reopening it, even deleted it and downloaded it again. Still the same issue. Conclusion: more useful than many other similar apps out there (especially if you drink coffee regularly) but big issue with recurring error when trying to add more money to be able to make a purchase. Would have rated it higher but the error happens too frequently and is rather annoying.
  • Apr 21, 2021

    By Anthony Butler
    The feedback button on my app does nothing so I'll leave feedback here. I've recently had issues manually reloading my app. I kept trying (as I was on my way to the store to pick up an order that I was unable to place) and it added multiple times. I got a new debit card and am unable to manually load more funds
  • I love DD! I do have feedback on the app though Jun 4, 2018

    By 404040 4040
    I really love Dunkin’ Donuts and I’m happy that they have an app. I love that I can order ahead and my order is waiting for me when I got there either through the drive-through or I can walk into the store. Some cons to the app, I can’t custom tailor my order at all! There is no way to comment and or add anything to my order through writing and /or spot to add/drop things to a food or drink. This is disheartening because that leaves me to have to then go to the store and have them adjust my order therefore leaving me to have to wait for my order to be finished (this then the gates the whole pre-order process). Second con, I ordered on the app the other day and when I got to the store (I went in) they did not 2 of the donuts I needed for my order. The cashier has no protocol as to how to refund my money (she ended up giving me cash back... is this even the process??). I’d love to know if I’m missing something on my two comments or if other people have the same issue. Again I love Dunkin’ Donuts then I’m a loyal customer.
  • App needs improvement May 24, 2019

    By LiLSoy
    The app is nice for ordering in advance, however there are a few improvements that still need to be made: 1. The ability to say how many pumps of a flavor shot you want, the same way you can with dairy, flavor swirls and sweetener. 2. Coupons should be reflected in the order total before you submit. Currently, you cannot see if you were charged correctly until after you get the receipt and by then your card has already been charged. 3. Happy hour prices need to automatically update and be reflected in the total. Again, you have to wait until after the receipt is processed to see if you were charged correctly for happy hour and often times, you were not...but now your card has already been charged for the incorrect price. 4. If the location charges extra for whipped topping or an extra pump of flavor swirl, that needs to be indicated on the order total. It wasn’t until I sent a ticket into Dunkin’ that I was advised why my subtotal and amount that was actually charged consistently had a 30¢ difference.
  • So Many Times Not Working Jun 6, 2018

    By gingerburcker
    I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.
  • Good idea. Bad execution Aug 2, 2017

    By waxturtle7
    This app is a great idea. It lets you order whatever you want from Dunkin' and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn't order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I've stopped going as much. I have chosen a Dunkin' as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I'm getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.
  • Apr 20, 2021

    By Jason Liardi
    Great when working. I keep getting an error message (AAP4421) when trying to add funds. I know my card works, and this problem seems to keep coming up with some other users. Funny thing is, this was JUST updated like yesterday with "bug fixes". Nothing seems to be fixed on my end so it's pretty unusable at the moment.
  • App forces user to give up credit card info Mar 23, 2018

    By zipperbug
    My wife went to the closest location to get bagged coffee for home, and they didn’t have our favorite. I decided to try using the app to search nearby stores in order to find the next closest location with our favorite coffee. Much to my surprise the Dunkin Donuts app won’t allow customers to use any part of the app without giving up credit/debit card info. Unfortunately, because we buy several bags for ourselves and other family, this and rude staff at more than one nearby location has us discussing switching our coffee choice to a competitor. The only answer to this is an all inclusive one. Many people have mobile devices, but don’t have credit/debit cards. Many others don’t want to give up their credit/debit card information for obvious reasons. Those customers should not be excluded from at least being able to shop their local stores. The number and type of poor reviews about this app, and other customer service issues mentioned is a direct reflection of how disconnected Dunkin Donuts management is from their customer base. If they continue to fail their customers they will certainly join companies like Hardee’s/Carl’s Jr., Pizza Hut, etc. which are becoming dinosaurs due to their inability to effectively comprehend their customers desires.
  • App mostly down/doesn’t work Oct 3, 2020

    By Evel8
    I ordered coffee through the DD app earlier this morning but when I got to the drive through window, the sales clerk asked for my order information, unfortunately, the app was down and it showed that order history is unavailable at this time. Now,I don’t have anything to show her so she said that she could not give it to me unless I can show her the receipt as a proof that I actually ordered with a voice and an attitude insinuating that I’m trying to steal coffee from her. I have been ordering through this app for a long period of time & I know that it goes down more often than not, it’s really annoying!😡 Shouldn’t the store have a print out of the receipt when a customer orders on the go??? Well, what happened? There goes my wasted money not to mention the aggravation that I got from the unprofessional salesgirl!! They need to train their staff better! I had to go to the website to retrieve my order history, but by that time, I had already left the store frustrated and aggravated! This was supposed to be a quick stop on my way to the hospital for my father's procedure. It would have been nice to have something hot to drink while waiting for him. I hope my account will be credited back! And that sales girl will have a better training and manners!
  • Apr 20, 2021

    By Linda -
    We've used this app for years without problems but this week we have tried to re load the money on the app and it keep saying unable to process validate your info but there's no place to validate it! We updated the app and even tried to reload the cards, used different cards, etc. Nothing works! I'm giving 2 stars because there is no help offered to solve this problem.
  • Apr 24, 2021

    By Jeremy Kane
    Started to place an order. Got a message that I was fast from the store, I should wait. Awesome, sounds great. Open the app at a stoplight to hit "submit order” and it's forgotten my entire order. Fail. Beyond that, it's failed sending orders entirely at times, resulting in me getting charged, but the store not getting the order -and not being willing to give me my order without paying for it again (despite having the receipt in the app)
  • Love the idea, but ...the stores don’t execute May 16, 2018

    By wordlygirl
    I got this app thinking it would be as awesome as a certain competitor’s app. You order and pay ahead, then just pop in and pick up your ready-made order at the counter. That’s how it works with the competition’s app. Except no. The Dunkin’ shop doesn’t put the order together until you get there. There is only one Dunkin’ near me, and due to their long lines and constantly getting my coffee and food orders wrong, I seldom go there. Seeing this app, I thought I’d try them again for a very early office meeting. I needed a couple dozen donuts and some donut holes and a coffee w/cream and sugar. Simple stuff. I ordered the night before for drive thru pickup. Because the app only confirms during store hours, the next morning I confirmed and tapped “on my way” on the app about 20 mins before I actually arrived at the shop. When I showed up at the drive-thru, they said they had received my order but I had to pull into the parking lot and wait. It was at least an additional 8 minutes before they brought it out, and huffily at that. Unpacking at the office I realized they shorted me the number of donut holes I ordered, even though the correct number was clearly listed on the receipt. Turns out a great concept and app can’t fix a shop with consistently poor customer service.
  • May 7, 2021

    By FactStorm
    It says I can receive a free beverage on my birthday but no such thing happened. Alsl, the app isn't bad, it's the store that are. Many lack items that the app claim to have, and many have wrong hours listed. I have ordered more than once only to find a location closed, had to go back another day to receive my food and drinks. Ridiculous..
  • Great when it works, worthless when it doesn’t. Mar 17, 2019

    By yipyskpy
    I loved this app so much that I told friends and coworkers about it. But for the past few months, I have not been able to load value from a credit/debit card or even from a Dunkin’ Donuts gift card. Every so often I try again, but as of this morning I’m still getting app error when trying to add value. My cards have been hit multiple times on occasion but still did not add value in the app. Then calling the customer service number is ridiculous. The call wait time said about 30 minutes and was well over an hour. This is not an exaggeration. I only stayed on hold waiting only because my card had been charged six times for the value I was trying to add in the app and it still did not show any value added. When I finally did speak with someone I was told I’d have to wait for the charges to just fall off. They did but it took a few days. Not even sure why it charged me when the app said it wasn’t completed. I’ve tried uninstalling and reinstalling the app and that didn’t fix it. Seriously this app is worthless if you can’t even add value with an already paid for Dunkin’ gift card. I waited before leaving this review hoping they get it together and fix the issue but it hasn’t happened.
  • May 1, 2021

    By Yilmaz Rona
    I'm uninstalling. This app is slow to the point of uselessness. It appears to me that in every step of the way of building an order, it has to stop and talk to a server. Invariably I have an easier time ordering from a human. If one could prebuild orders, this would be less of a deal killer. But one can only save orders one has actually completed into one's favorites. The default to google pay on every order is asinine, especially given that one can store credit card details on the app.
  • Consistent issues Apr 27, 2018

    By Jax1106
    My app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again.
  • Apr 27, 2021

    By Timothy Grunstra
    About half the time the app just never launches on my Android. It shows the cup with the circle spinning around it and doesn't go any further. One time I did notice when it happened that I needed to update so I did and that helped that one time. Disappointed because I do like dunkin coffee and order ahead is way better than standing in line. Not going to uninstall then reinstall everytime i want to order. When it happens they just lose my business.
  • Apr 27, 2021

    By Keshanna Staten
    The application is never updated properly to reflect any new changes in store. I currently cannot order explorer batch coffee or butter pecan flavor. Having this application makes it easier to get in and out without having to wait in long lines. That's only the case if you want plain coffee and\or not all the flavors.
  • Worst mobile ordering app ever Jun 1, 2018

    By ShaiRenee93
    I’ve seen college kids build better ordering apps, that actually work. The location settings are completely bogus, searching for a location manually hardly ever works, reverts you automatically to the wrong DD. The actual ordering, sure add everything to your checkout cart, might HAVE TO ADD IT 5 times before it actually appears in your order. Then it takes forever to process the order, which for me it hardly ever does and I’m using high speed data or even on great WiFi, always an issue. Never an issue when they want to add money to your card though, they great that as soon as you hit confirm but try to confirm an order and it takes forever. Today I tried for 15 minutes to simply order one thing, didn’t work. Then I was logged out, try to log in says all my details were wrong...they weren’t, change my password anyway, I sign in on the browser website works fine, sign into the app, error... What a crock. Save your time and sanity, coffee costs the same at Starbucks, any handcrafted drinks may be $2 more but honestly it’s worth it, the Starbucks app never fails and the rewards come quicker. Load $20 at Starbucks you’ve got a fair amount of drinks and will have 2-3 free drinks in between. Once this money on my card and my birthday reward are redeemed, deleting this crap for good.
  • One of the Worst Mobile Ordering Systems Jun 3, 2020

    By kyllecb
    Dunkin’ needs to get with the program and use a geo-fence or check-in system for mobile ordering, like every other major national chain! It seems the order is made immediately when it is placed, because my frozen drink was melted and my hot food was cold when I received it. I placed my order from my car, only one short block away from the store, but because of the huge line at the drive-thru (only option because the franchisee who runs this location is still not allowing people inside), I received my order over 15 minutes after I placed it. I prefer to use mobile ordering, because the person running the drive-thru never hears people correctly, and has to ask people to repeat themselves several times. Having to wait until you’re at the store to place a mobile order to avoid melted drinks and stale food defeats the purpose. Overall, the app is buggy and poorly programmed. The app has access to my location while using, but it does not use this information to determine my location prior to me starting an order; I have to wait a minute for it to load this information before I can select a store to order from. The card reloading screen also gives an error message on the first attempt to reload a card, every time.
  • Terrible updating and mobile order abilities Sep 4, 2018

    By MegggC
    The app does not update accurately with the amount that is still available on you DD perks card. It does not update at the time of purchase as I have been waiting 15 min plus to see how much is left. Furthermore I went into the app and looked before mobile ordering to see how much I had on my card. Then when I went to go order it had change from $10 to $6 or just decided to update from weeks ago and I had to load more money. Then I try to submit my order and I get an in app error saying they are unable to complete it. Then I go the the Dunkin’ to make an in store order and when I am waiting at the pick up area there is a mobile order for me, the one the app said did not go through. So then I look at the app to see my balance, however I can’t tell if they charged me for the mobile order because the balance has not adjusted for my in store purchase let alone the mobile order. With all of these inaccuracies, it makes me want to spend more on Starbucks because at least when I pay it updates automatically right after I order. The only portion that takes a little longer showing is their rewards. Overall the Dunkin app just makes a simple task complicated because of its inability to function properly.
  • May 8, 2021

    By André de Souza
    Open it, it's stuck on the opening screen for one minute, two minutes, three... Restart it, it's stuck on the opening screen. Give up, go downstairs to order. Halfway there check my phone, it's past the opening screen.
  • Apr 28, 2021

    By Christoffer Knowlton
    How do you make an application that constantly has shown that it is not worth the while nor do you get any deals whatsoever. It glitches out, you can't add a new payment because the damn thing says that it's having a technical problem and this has been going on for quite some time, I don't think I'm ever going to go back to Dunkin donuts because of this, the whole thing has been just a bad experience from the get-go as well as the latency between when you pay and when you get served
  • Apr 23, 2021

    By Colleen Satornino
    Always loved this app but today I tried reloading my card to pay for a mobile order and it keeps saying my card is declined when there's clearly money in my account. It even shows the several attempts made to reload on my bank app. 4 times it shows I've been charged the amount I selected to reload with but its not showing on the Dunkin app. I better be refunded for this!

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