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Dunkin’

Dunkin’

Dunkin' Brands, Inc.

Get more Dunkin' love w/ Perks & Rewards & skip the line with On-the-Go Ordering

4.6 Ratings 626K+ Reviews 5M+ Downloads

About Dunkin’

Get more Dunkin' love w/ Perks & Rewards & skip the line with On-the-Go Ordering
see more about Dunkin’

Ratings & Reviews

4.6
626.2K+ Ratings
  1. 5
    80+%
  2. 4
    12+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    4+%
Write a Review
  • Terrible function Dec 4, 2017

    By Jason's critter
    My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
    more
  • I’m a loyal Dunkin’ customer Oct 23, 2019

    By take it or leave
    I have had so much problems with your app... I will reload it then I will get to the store to use my reward card and I get a app error message. It’s happened way to many times lately. When you first come out with this, it was working well, now I’m just wasting time on trying to get my $ off of my card account just because your not willing to finger out the problem consumers are having. We are on our way to work, appointments, etc and we don’t have any time to keep trying to get our funds off of your companies reward card account just because you have decided to change around your application. It’s not easy to use funds that you have already accounted for when we get to your facilities (restaurant) just to find out we are out of luck with using our DD Perks card because of technical difficulties. Can you please fix this problem. I’m going to have to find a new coffee shop (Coyote Coffee), it’s not about the money, it’s about service to constantly whose dependable on their perks card! I actually have no idea if you read these messages but I hope that you are. Thank you
    more
  • Jan 13, 2021

    By A Google user
    Great app! Easy way to pay and earn rewards. However, you cannot merge balances within the app. I have to use the web interface. 1.12.21 - still can't merge balances after the latest update.
  • Jan 12, 2021

    By Greg Provin
    App works quite well but the promotions aren't always all applied right and I ended up having to call customer service. Once they fix the promotion issues, I'll give them a higher rating.
  • Love this app Aug 14, 2017

    By Dom10377
    I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
    more
  • Jan 12, 2021

    By Anna Klian
    I am always having issues with this app. Biggest issue is that it won't update my balance. I've tried refreshing several times and nothing, keeps giving me the balance from 2 months ago. At the store, I tried again and even though it was showing me a balance it registered as having insufficient funds. The cashier even tried helping me with it and could not get it to work properly. Also, it never shows my purchase history. Please fix these issues!
    more
  • Jan 11, 2021

    By ian monrad
    App works well, mobile ordering issue. The dunkin' donuts near where I live is the only one on my map around me that does not have mobile ordering available. Talking to the employees inside they say they get mobile ordering all the time, however, on my app it's specifically says that location is not available for mobile ordering. It's only been doing this for a few weeks now.
    more
  • So Many Times Not Working Jun 6, 2018

    By gingerburcker
    I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.
    more
  • Jan 14, 2021

    By Leen
    I used this ONE time and I'm already frustrated by it. I tried to place an order, it never went through, but I was charged anyway. The manager of my local store said it's been happening a lot. I contacted customer service and they continue to insist I provide them with an order #. I do not have one, the order didn't go through... Ugh.
    more
  • Jan 15, 2021

    By Danielle
    I don't like the way your not allowed to combine your balances. DD Employees aren't always patient and its frustrating when you have to go to another card. Yes, I have seen where it says "combine to other card", but for me it won't. I rarely use this because of it.
    more

No reviews available

  • I’m a loyal Dunkin’ customer Oct 23, 2019

    By take it or leave
    I have had so much problems with your app... I will reload it then I will get to the store to use my reward card and I get a app error message. It’s happened way to many times lately. When you first come out with this, it was working well, now I’m just wasting time on trying to get my $ off of my card account just because your not willing to finger out the problem consumers are having. We are on our way to work, appointments, etc and we don’t have any time to keep trying to get our funds off of your companies reward card account just because you have decided to change around your application. It’s not easy to use funds that you have already accounted for when we get to your facilities (restaurant) just to find out we are out of luck with using our DD Perks card because of technical difficulties. Can you please fix this problem. I’m going to have to find a new coffee shop (Coyote Coffee), it’s not about the money, it’s about service to constantly whose dependable on their perks card! I actually have no idea if you read these messages but I hope that you are. Thank you
    more
  • Jan 13, 2021

    By A Google user
    Great app! Easy way to pay and earn rewards. However, you cannot merge balances within the app. I have to use the web interface. 1.12.21 - still can't merge balances after the latest update.
  • Love this app Aug 14, 2017

    By Dom10377
    I think this app is a great idea! I love that I can order ahead of time and my order is ready when I get there. I believe that this app can go through some improvements, though. For a week, I have ordered from one location, but somehow, the app defaulted to another location. So, I had to sit and wait at the window for my order to be put together. Twice, in the past week, I drive up to the window to get my order, and they are out of everything. So, now what? I have to sit and wait for my alternate decisions, and even so, my order still doesn't come out right. One of the improvements I think this app should have, is to list items that are available to order, per location. If someone ran out of a product, I think it should be listed on the app. Waiting to get to the store to find out they ran out of everything you ordered, is a complete waste of time. 15 minutes is the most time I waited for my order, and I was late for work.
    more
  • Jan 11, 2021

    By Georgia Kent
    Visually clean & simple making it eay to figure out quickly. Aesthetically pleasing :) It takes no time to earn points toward a free anuly size beverage. The smallest details were thought of to design the app.... <> I appreciate how much easier this app makes ordering D.D.
    more
  • Jan 14, 2021

    By Yadira Maldonado
    This app keeps up with the fast track life in New York! Avoid lines, pick up your items ordered, down to the last detail. No glitches!
  • Terrible function Dec 4, 2017

    By Jason's critter
    My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.
    more
  • Jan 12, 2021

    By Greg Provin
    App works quite well but the promotions aren't always all applied right and I ended up having to call customer service. Once they fix the promotion issues, I'll give them a higher rating.
  • Jan 16, 2021

    By jean bizerra
    Pretty good. When I make an order I do wish I could add instructions. As in, I prefer my drink dry. Not to much milk. It is always like a latta which I dont like.
  • Awesome app saves time and money Jul 15, 2020

    By Knadeau1972
    I’m surprised by the poor reviews because I’ve had nothing but success using this app and I use it daily sometimes more than once a day. I’m happy to not have to have long conversations at drive thru’s and I just say “hi I placed an app order for (name)” and they say “great come on down”. No lengthy repeating my order to a busy associate who is juggling a hectic morning commute. I like the creativity in my favorites and being able to apply my specials and earned points to my orders and know exactly what I am spending each visit. I get tons of free coffees because it’s easy to accumulate points. I took away one star because there is absolutely no way to add a tip to the order during or after the transaction. After my order is complete my Starbucks app asks me if I want to send a tip and what percentage I would like to send. So the technology exists why doesn’t Dunkins use this too? I get awesome service at my local Dunkin’ and I want to add a tip. Let’s face it- we app users seldom carry cash. That would be my only suggestion but I believe it’s a much needed improvement the developers need to address.
    more
  • Jan 14, 2021

    By Jessica Whittaker
    I hate that when I say place order, it tells me I'm not close enough then I don't realize my order wasn't placed. I click place order for a reason. it's a 2 step process so when I say place order, that's exactly what I mean
  • This app keeps charging me twice when i reload my card! Feb 5, 2018

    By Beachbl0nde
    The app is great as far as being able to order and not standing on a long line every morning, especially for dunkin donuts with really slow employees. I no longer have to leave my house earlier and risk being late to work depending on the pace of the employee behind the counter and the amount of people waiting in line. However, when i re load my card through the app thats hooked up to my bank card it charges me twice! I always have to call my bank and explain to them so they can refund me. This happened again yesterday. Its about the 6th time they have over charged me. Now my bank is telling me to contact the app creator and they are not removing the double charge! Who ever created this app needs to fix this issue. For example, i hit add $10 to my card and i am getting charged 2 $10 fess from my bank with only one $10 charge available on the dunkin app to spend. On another occasion i added $10 and it only showed up as adding $4 on the dunkin card when $4 was not even an option! These quirks need to be fixed. I don’t like throwing money away and i am sure no one else does either!
    more
  • Great....When it works May 15, 2020

    By Mark to Majestic
    Not much to say, it’s a digital wallet app for Dunkin. Tracks what you buy and gives you points for each purchase. When you get enough points you get a free coffee. Makes paying a little quicker. Also able to take advantage of various promotions they run from time to time (like free donut with coffee purchase). The only problem is a recurring error message when trying to add funds to your Dunkin Wallet. There is no “rhyme or reason” that I can find as to why this error occurs. Some days it works, some days it doesn’t. I’ve currently been unable to use the app all week because every time I go to add funds I get an error message. Tried re adding my card info, closing the app and reopening it, even deleted it and downloaded it again. Still the same issue. Conclusion: more useful than many other similar apps out there (especially if you drink coffee regularly) but big issue with recurring error when trying to add more money to be able to make a purchase. Would have rated it higher but the error happens too frequently and is rather annoying.
    more
  • I love DD! I do have feedback on the app though Jun 4, 2018

    By 404040 4040
    I really love Dunkin’ Donuts and I’m happy that they have an app. I love that I can order ahead and my order is waiting for me when I got there either through the drive-through or I can walk into the store. Some cons to the app, I can’t custom tailor my order at all! There is no way to comment and or add anything to my order through writing and /or spot to add/drop things to a food or drink. This is disheartening because that leaves me to have to then go to the store and have them adjust my order therefore leaving me to have to wait for my order to be finished (this then the gates the whole pre-order process). Second con, I ordered on the app the other day and when I got to the store (I went in) they did not 2 of the donuts I needed for my order. The cashier has no protocol as to how to refund my money (she ended up giving me cash back... is this even the process??). I’d love to know if I’m missing something on my two comments or if other people have the same issue. Again I love Dunkin’ Donuts then I’m a loyal customer.
    more
  • App needs improvement May 24, 2019

    By LiLSoy
    The app is nice for ordering in advance, however there are a few improvements that still need to be made: 1. The ability to say how many pumps of a flavor shot you want, the same way you can with dairy, flavor swirls and sweetener. 2. Coupons should be reflected in the order total before you submit. Currently, you cannot see if you were charged correctly until after you get the receipt and by then your card has already been charged. 3. Happy hour prices need to automatically update and be reflected in the total. Again, you have to wait until after the receipt is processed to see if you were charged correctly for happy hour and often times, you were not...but now your card has already been charged for the incorrect price. 4. If the location charges extra for whipped topping or an extra pump of flavor swirl, that needs to be indicated on the order total. It wasn’t until I sent a ticket into Dunkin’ that I was advised why my subtotal and amount that was actually charged consistently had a 30¢ difference.
    more
  • Auto refresh total & confirm location Aug 16, 2018

    By Rosetalks1
    I love almost everything about the Dunkin’ Donuts app, but I would like to see two changes. I would like for the total on the card to automatically refresh without having to push the button. Many times when I sign into the app, it shows me a total that did not subtract the previous order, so it looks like there is more money on the card than is actually there. I would also like to see a check system in place to make sure that you have the correct store. Even though it says it, if I am ordering in a hurry, or if something happens to distract me, I press submit out of habit, and it automatically sends the order to the last store from which I ordered. This is fine for those who never order from different places, but it makes me less likely to use the app while traveling. I have had instances where I have sent it to the wrong store and it’s ALWAYS a pain to resolve. There’s already a stopgap in place if you order from a different store than the last one, but not to confirm every time.
    more
  • Jan 11, 2021

    By ian monrad
    App works well, mobile ordering issue. The dunkin' donuts near where I live is the only one on my map around me that does not have mobile ordering available. Talking to the employees inside they say they get mobile ordering all the time, however, on my app it's specifically says that location is not available for mobile ordering. It's only been doing this for a few weeks now.
    more
  • So Many Times Not Working Jun 6, 2018

    By gingerburcker
    I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.
    more
  • Jan 15, 2021

    By Danielle
    I don't like the way your not allowed to combine your balances. DD Employees aren't always patient and its frustrating when you have to go to another card. Yes, I have seen where it says "combine to other card", but for me it won't. I rarely use this because of it.
    more
  • Good idea. Bad execution Aug 2, 2017

    By waxturtle7
    This app is a great idea. It lets you order whatever you want from Dunkin&#39; and skip the line. Just run in and get it, leaving all the other customers in the line wondering why they didn&#39;t order ahead instead of waiting in a long line. HOWEVER, the actual execution of this app falls short of all the hype and promise. The auto reload function has been completely disabled, which in the long run has saved me money since I&#39;ve stopped going as much. I have chosen a Dunkin&#39; as my store for pick up but when I hit the confirm start my order button I noticed it defaulted to a totally different location. This has happened at least 4 times. I have ordered a 2 coffee order 15 min ahead and yet neither coffee was made when I entered the location (this happens more than not). I have received strange combos when ordering a turbo shot for an iced coffee. The turbo shot came on the side in a small paper cup. I have been told what I&#39;m getting is what I ordered when I can look at the receipt and see they clearly messed up my coffee but refuse to change it. I have changed my go to location thinking it was just the employees at the store messing up my order. I can go on. Instead I have chosen to use up my few remaining free coffee coupons and find a new way to get my coffee in the morning or any time of day.
    more
  • App forces user to give up credit card info Mar 23, 2018

    By zipperbug
    My wife went to the closest location to get bagged coffee for home, and they didn’t have our favorite. I decided to try using the app to search nearby stores in order to find the next closest location with our favorite coffee. Much to my surprise the Dunkin Donuts app won’t allow customers to use any part of the app without giving up credit/debit card info. Unfortunately, because we buy several bags for ourselves and other family, this and rude staff at more than one nearby location has us discussing switching our coffee choice to a competitor. The only answer to this is an all inclusive one. Many people have mobile devices, but don’t have credit/debit cards. Many others don’t want to give up their credit/debit card information for obvious reasons. Those customers should not be excluded from at least being able to shop their local stores. The number and type of poor reviews about this app, and other customer service issues mentioned is a direct reflection of how disconnected Dunkin Donuts management is from their customer base. If they continue to fail their customers they will certainly join companies like Hardee’s/Carl’s Jr., Pizza Hut, etc. which are becoming dinosaurs due to their inability to effectively comprehend their customers desires.
    more
  • Jan 12, 2021

    By Anna Klian
    I am always having issues with this app. Biggest issue is that it won't update my balance. I've tried refreshing several times and nothing, keeps giving me the balance from 2 months ago. At the store, I tried again and even though it was showing me a balance it registered as having insufficient funds. The cashier even tried helping me with it and could not get it to work properly. Also, it never shows my purchase history. Please fix these issues!
    more
  • Jan 14, 2021

    By Leen
    I used this ONE time and I'm already frustrated by it. I tried to place an order, it never went through, but I was charged anyway. The manager of my local store said it's been happening a lot. I contacted customer service and they continue to insist I provide them with an order #. I do not have one, the order didn't go through... Ugh.
    more
  • Consistent issues Apr 27, 2018

    By Jax1106
    My app freezes, has a fancy “favorites” feature but when I try to use it to reorder I get an error message that it can’t add it to my order right now. It’s just a medium ice coffee-nothing special or seasonal. It will let you add everything to your order and then tell you that it can’t process it now. The Dunkin’ Donuts I used to go to regularly just stacks all the orders in a small spot so several times only half of my order is there when I get there and I end up having to ask someone for help and I’m in the store longer than people who didn’t order through the app. My order isn’t large, sometimes two drinks and a sandwich but something is missing or someone accidentally took it. When I’ve ordered seasonal flavors if they’ve run out the app doesn’t tell you. I ordered a pumpkin ice coffee and was very upset when I got to work and realized they put no flavor in my coffee because they were out of pumpkin but the app made it look available. Plain Dunkin’ Donuts iced coffee with no flavor or no sugar is not very appetizing and i has to just dump it. I thought the app would make me go to DD more often but I actually go less. Even when you earn a free drink if you wanted something special like an almond milk or turbo shot they charge you extra for it. So the free drink reward is really a limited free drink reward. Come on DD. You can do better than this! I’d like to be a regular again.
    more
  • Jan 13, 2021

    By dvwart
    App will not let me merge several diffrent cards. I want just one gift card I can keep reloading. Instead I have 3 diffrent ones with all diffrent amounts. When I try to merge them into one. It always says error please try again later. Wait til later. Same note. Kinda frustrating.
    more
  • Jan 13, 2021

    By Sean-Patrick Magoffin
    App crashes or doesn't load most of the time. Used to be a great app, I don't know what happened but it is unusable now. Occasionally loads after waiting for 5+ minutes but that's not acceptable. Update: how is it getting WORSE? What is wrong with your dev team?
    more

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