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Dropbox: Cloud Storage, Photo Backup, File Manager

Dropbox: Cloud Storage, Photo Backup, File Manager

Dropbox, Inc.

Back up Photos in Cloud | Scan, Transfer, Share, Sync PDF Documents | Sign Files

4.2 Ratings 2M+ Reviews 1B+ Downloads

Ratings & Reviews

4.2
2.3M+ Ratings
  1. 5
    67+%
  2. 4
    13+%
  3. 3
    6+%
  4. 2
    3+%
  5. 1
    11+%
Write a Review
  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
    more
  • Horrible Background Battery Usage Jan 7, 2021

    By Parvani Symphony
    I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
    more
  • Apr 3, 2021

    By Henry Porvaznik
    While super useful, I recently found I can only install it on five devices for free. That may sound like a lot but I have a computer, two laptops and several phones. They want me to pay $15–20 every month to have it on six devices. Maybe I sound greedy, maybe I am, IDK. Otherwise, it's a great app to have for free portable cloud storage.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
    more
  • So much potential, very buggy Mar 2, 2021

    By hr150123
    I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
    more
  • Apr 16, 2021

    By Kristina
    This app is a nightmare. I pay for the service. Unless I have access to the desktop computer there has been no easy way for me to get into Dropbox and organize my files. This is been a project that I've been working on for years. With the disabilities and limitations that I have I'm not always able to get to the desktop. It's frustrating to have to keep learning something only to have it change constantly and having to relearn it again and again only to have it not work from the devices I own.
    more
  • Apr 13, 2021

    By Jelena Giorovich
    Ok, so - Dropbox always was such a good application, but since the 2021's updates, I can only say it's one deadly bad app. The thing is - before, everything was much simpler and better to work with. Now, I gotta wait for years to get into the app, acess is bad. It says "updating dropbox, wait a bit" and similar. And, it can happen that I can accidentaly delete something I don't want to when selecting what I wanna delete. Please bring back Dropbox from Oct '20. 'Till then, I'm leaving 1 star.
    more
  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
    more
  • Mar 29, 2021

    By Justin Reynolds
    This app is truly terrible , i have been a dropbox user for some time and just realized how terrible they were after switching to one drive, much easier and well organized so if you are reading this make the switch dont worry. If you try dropbox on your computer expect everything to be deleted. All my info and music was "synced" so basiclly it all disappeared. So 5 years of work is gone. And no way of getting it back, will be moving my whole family away from dropbox.
    more
  • Apr 16, 2021

    By Thomas Lofaro
    Dropbox was a good app. But the functionality to "search" for words within documents doesn't seem to be working. I hope this is urgently looked into because I have no choice but to change to a different storage app if it continues.
    more
  1. Collaborate with your team through shared folders that exist on the cloud, so any of you can access them from anywhere
  2. Send or receive large files from others, both in your team and outsiders, quickly and easily
  3. Scan documents with your phone camera to turn any hard copies into digital PDFs - form receipts to handwritten notes

Reviewed by Olivia Cordell on May 7, 2018

  • Great App but very unstable after update Jun 23, 2019

    By KJP2U
    I’m having the same issue as Dudebraj9000. I have an iPhone 8 and have been using Dropbox for years. I agree that the updates have had no added value other than adding additional steps. When I’m uploading photos, I can no longer scroll down to see which photos are uploading. It jumps back to the top. Also, when I go to a photo album from Dropbox to upload photos, it will jump to photos from 2017 or 2018 unless I scroll real slow. Also, if I “move” photos from one folder to another, it now leaves me at the folder the photos got moved to instead of the folder I was working on... really annoying. I believe that if I “copy” photos from one folder to another, it will put me back to the folder I was working on, which is the way it has always been. Lastly, I had disconnected any auto uploads or syncing to Dropbox from the start, yet there is an album again called Dropbox with photos sitting in it... some very old photos. So I don’t know if those photos were uploaded or not. I have never auto synced my photos with Dropbox because I like having control of it. I gave you 5 stars because I use Dropbox every day and I trust that you will fix these issues. Overall, it has been fantastic, but more so in the older versions.
    more
  • Apr 3, 2021

    By Kim Brown
    Really like this app. Has a good storage capacity, even if you don't upgrade your storage amount, it can keep your files safe, organized, you can even send a fax through the app! If you don't fax often, it's free and handy! I recommend downloading this one
    more
  • Apr 16, 2021

    By Govt_Degree_College_Thana Physics in Pashto
    I am using Dropbox for the last 10 year and my experience with it is amaizing. It provides free space upto 5GB, extemdable upto 16GB by sharing it with contacts or friends. It provides easy offline access and no system botherings. I would rate 5 out of 5.
    more
  • Scary! Shared link - My recipient has access to my Dropbox account Oct 1, 2020

    By Travel brain
    Hi. I have been using Dropbox for many years now. And it’s in my top three apps of about 200 apps in my iPhone. I will still “after this incident” give 5*. But something SCARY happened to me today. It goes like this..... Today I sent five links to one of my clients. I sent the links via outlook app on iphone 11 pro. After few hours my client called me back and said "I can see ALL your folders in your DropBox Account". I went to my account shared tab, so I may delete those links. Suprisingly those links are not in the shared link list. Then I went to the security tab in settings and I changed my password. Then I logged out from dropbox in my phone, and sent an email with shared links to myself. When I click the links I received, they automatically open my dropbox, though I'm signed out. To confirm that I launched my dropbox app but it asks me to login. Finally. I took down ALL my files and transferred them to my iCloudrive . My Dropbox account is empty now! Anyway. I think this is a big security issue. For now, can some one help me to expire the liniks which I sent to my client. Or is there a way to recall an email that I sent fifteen hours ago. outlook app for iphone. please help. thanks
    more
  • Stop changing stuff! Sep 18, 2018

    By Dudebraj9000
    Why do you guys constantly insist on changing the whole interface of the app? Seriously. Every update things are different, and not in a good way. Also, I can’t scroll down on my synced folders anymore. It makes my files disappear when I try. This started after the recent update. I’m not one of those “let me speak to your manager” kind of people but I just had to let you know how bad my experience has been so far. Please fix it, and leave it that way unless there’s a really important bug to fix. Also gave you 5 stars because I know you’re hard working people over there and I pay for pro. Don’t hate the app, just hate the constant changes to the overall look of the app that honestly seem more like a step backward than forward.
    more
  • Great app except... Apr 14, 2020

    By aWiiPeanut
    Overall this is a great app. It allows you to categorize your files just like on a computer with folders and sub-folders, etc. It is relatively easy to move files around from your ipad or phone, send them to another app to markup, and upload. The main problem I have with this app is the buttons at the bottom of the page when you are viewing a document. They have recently added a big blue button right in the middle at the bottom that says OPEN. The grid and magnifying glass buttons to the left of that were bad enough but now I have to try and read around the big OPEN button as well. I use Dropbox a lot for quizzing myself and I’ll save questions/answers and scroll through them, answering them in my head as I go. The buttons get in the way of reading my questions because scrolling too much will show me the answer. These buttons need to be added into the top banner or lower banner and not on their own. It would make this a 5 star app for me!
    more
  • One last thing Feb 9, 2020

    By Nightmare13473
    I’m really happy u added a Dark version to it, now I’m not straining my eyes with all the white, I never liked bright things, but to get to the point, there’s one last thing I would love for u to add to the app. I download audio files on Dropbox and I use it to listen to it when ever my WiFi decided to cut out for a few hours (ya it does that I’ve been trying to get it fixed) now it plays the files just fine, but whenever the song ends, it doesn’t go to the next one, so I have to stop whatever I’m doing, go the the app, and either replay the same song or just find a new one to listen too. And I don’t like being stopped in the middle of drawing or doing work. Is there a way u could add a media player or something? Like when u play a music or video file it just goes or opens up the media player? Plz if u can do it I’ll be very great full, I'd definitely have less distractions when I do my work.
    more
  • Horrible Background Battery Usage Jan 7, 2021

    By Parvani Symphony
    I really love the app and it gives me the ability to share my files between my iPad and my desktop computer easily. I originially got Dropbox because Google Drive was draining my battery by constantly running in the background. Well, my battery has been draining again over time by almost 30% or more at times. I checked my battery usage and Dropbox was running in the background for 7 hours straight. Why? I looked up the issue, and someone mentioned the only way to fix it was to disable it in the File app on my device, but I don’t want to do that, because sometimes I do need to access things from that app, or move things that way. I understand that it checks the folder in Files and makes sure everything is synced to the actual Dropbox app, but 7 hours? There’s also an issue where if I upload items to Dropbox within the app, if I close the app, it stops uploading. I have to have the app open for it to finish uploading. I’ve never had to deal with that before. Not sure if these are Apple issues or Dropbox issues. I hope there’s another fix for it though, because I shouldn’t be going to sleep with my iPad at 100% and waking up to it already down to 70%. I guess I will do the temporary fix in files for now, unless I find another cloud service that doesn’t drain my battery all day.
    more
  • Apr 3, 2021

    By Henry Porvaznik
    While super useful, I recently found I can only install it on five devices for free. That may sound like a lot but I have a computer, two laptops and several phones. They want me to pay $15–20 every month to have it on six devices. Maybe I sound greedy, maybe I am, IDK. Otherwise, it's a great app to have for free portable cloud storage.
    more
  • Good features, horrible customer service May 30, 2020

    By MarlaE
    I’ve used Dropbox for years with no issues, although it is overpriced and their peculiar insistence on landing you on “Recents” rather than “My Files” is annoying. However, if you must purchase Dropbox, do it on their site and not via the App Store. Here’s why: They sent me a note saying my payment method (Apple) was invalid and I had to “update” my payment method with Apple or lose my paid features on May 31st. Spoke with tech support via chat and confirmed that my payment info is up to date, and that it has successfully gone through for ApplePay, dozens of other apps, and a couple of streaming services. He escalated me to someone who days later sent me a boilerplate email that showed he hadn’t read anything from the previous conversation. I replied, explaining again. No answer. I wrote back asking for an ETA on a response, as May 31 was fast approaching. No answer. Then on May *29* — two days before the supposed deadline — I got an email saying “Your account has been downgraded.” Finally managed to resubscribe by severing my payment within Apple and purchasing on their site (although now I wish I hadn’t). And *still* no response from customer service.
    more
  • So much potential, very buggy Mar 2, 2021

    By hr150123
    I’ve been using this app daily for work, for over a year now. Every single time I create a folder and select upload photos, I will be scrolling on my camera roll and it if I’m not actively clicking photos right off the bat, it freezes and jumps to the start of my camera roll (I have 20k photos in my camera roll, going back to 2017). The only way to avoid this is by clicking upload photos, and immediately start rapidly tapping random photos until it unfreezes. I have always updated the app, and it’s done this on more than one iPhone. Still happening on my 12 Pro. 2nd issue that just started happening: I name every folder by date. Suddenly almost all my folders are out of order. They randomly just start not being organized by date as I scroll down. I make sure to select “sort by date modified” and it does nothing. No matter what I sort by, nothing changes in the order. It’s becoming very frustrating as I rely on this app for work. I’m confused by all the positive reviews because my experience has been this for several months now.
    more
  • Too much money for notta lotta “service” Jul 12, 2018

    By The Notorious t.i.g
    After the recent update, DropBox stopped working properly for camera-roll upload on my iPad. Their solution? Remove the app, forget the network, fully restart the iPad, re-connect to the network, and re-install the app. Seriously? Good thing I have nothing else to do ... oh, wait. Basement flooded. So yeah, I have something else to do that's rather urgent. Good news is that yes, this did in fact resolve the issue, but really, I have other things to do in my life than reset apps with updates that fail. Especially when paying $75/month for the business version. For $75 a month I expect a MUCH better UI, amazing support, in-file search (not just the file titles), and so much more. Instead, we get the un/re-install merry-go-round, an ok UI, low-availability support (US normal business hours only), and an amazingly klugey sync setup. Heaven help you if your Mac has an external drive. What happens when you get a new Mac? It downloads everything from Dropbox again, even though all I did was remove the USB plug from the old machine to the new. Good job, Dropbox. Well done. Now I gotta wait for 4T of data to re-synch. Their super awesome support response? Well, we told you external drives might not work as expected. I’m totally looking for another service. Seriously, $900 a year for this? I feel like an idiot for locking myself into this “service”.
    more
  • Apr 16, 2021

    By Thomas Lofaro
    Dropbox was a good app. But the functionality to "search" for words within documents doesn't seem to be working. I hope this is urgently looked into because I have no choice but to change to a different storage app if it continues.
    more
  • I really wanted to like Dropbox Feb 3, 2020

    By Artemis12234
    This is a review on Dropbox in general. I wanted to use Dropbox to back up files I accumulate on both my phone and my computer over time onto a cloud. This includes work files (minimal though) and (mostly) personal photos/videos. But I have so many issues syncing files whether it be from my phone or my computer, I just can’t do it anymore; it takes way too much time. And I’ve had the paid version for a couple months now! I thought maybe Dropbox just had a learning curve but the issues are perennial. I constantly have to troubleshoot the syncing and google solutions for things like clearing the cache on my Mac. It’s like I have to treat Dropbox like a baby, only back up 50 photos at a time or it glitches and never uploads at all. Even troubleshooting pages from the Dropbox website don’t solve my problems, even if it’s only 4 simple steps. I don’t understand—I thought DropBox was a large and reputable company used by professionals. I’m using Dropbox for mostly light, personal reasons and it doesn’t work properly. Looks like I’m going to have to back up the old fashioned way: external hard drives.
    more
  • App disables your account for no reason Apr 10, 2021

    By John hanti
    I have had dropbox for years and one day i tried to login and it suddenly says log back in again. I do it several times and it doesn’t work. After the 3rd try it disables my account. I try to go to support to write to them and it also gets disabled which makes it impossible to tell them what is going on. You are voiceless if you get locked out. Then i go to Twitter and they don’t respond for days I try to send them a message from a different dropbox and it says it has to be logged in from the same email you need help from which they have disabled. I have been waiting for days and they have not emailed me back to solve the issues. I will call my legal team soon. They are horrible at helping you when you are stuck and no phone number to call. On top of that they keep charging me every month. I recommend working with a service that can be reached In crisis. Even if you have the plus account you cannot reach them unless you are logged in but if you are locked out how are you supposed to get through ??? They will say send us an email from the same account that you are locked out from but you cannot because they do mot accept outgoing emails. The staff is untrained and you can lose all your data. My legal team is ready to bash them for there shameful ways Very low grade system. I lost so much money losing access to my files these days. Horrible.
    more
  • Apr 16, 2021

    By Kristina
    This app is a nightmare. I pay for the service. Unless I have access to the desktop computer there has been no easy way for me to get into Dropbox and organize my files. This is been a project that I've been working on for years. With the disabilities and limitations that I have I'm not always able to get to the desktop. It's frustrating to have to keep learning something only to have it change constantly and having to relearn it again and again only to have it not work from the devices I own.
    more
  • Apr 13, 2021

    By Jelena Giorovich
    Ok, so - Dropbox always was such a good application, but since the 2021's updates, I can only say it's one deadly bad app. The thing is - before, everything was much simpler and better to work with. Now, I gotta wait for years to get into the app, acess is bad. It says "updating dropbox, wait a bit" and similar. And, it can happen that I can accidentaly delete something I don't want to when selecting what I wanna delete. Please bring back Dropbox from Oct '20. 'Till then, I'm leaving 1 star.
    more
  • Useless/not needed Jun 4, 2020

    By dicky j 12
    My smart phone has my resume in pdf. Form and that should be it. But no, these stupid app companies are in bed together and so I have to keep downloading app after app after app just apply for jobs. Each app just another security risk, just another way for my info to end up in the wrong hands. Might as well be you know what in a box, Totally unacceptable. Zero stars is the real review. Stop making cloud based crap we already have through oh idk the 16 other apps that do a similar job. This is an edit...after reading some reviews I ask those people if they are using windows 98? Do you not remember that our smart phones and their services were already doing all of this? Did you not already have cloud based service through your smart phone brand or google? Why accept yet another app that is cloud based for yet another way to have your private photos and documents out in another cloud. “The devs are smart” yeah after building the same features into every other cloud based app they realized they needed another job so here is Dropbox, next year it will be “boxdrop” or “doccushare3000”! I’m sure there is some feature that is unique to Dropbox that has you all saying that it’s totally different. You mean something that could have just been added to any other cloud based service? I know it’s free but I didn’t want another app on my phone, another account, another, another, another, another......
    more
  • Mar 29, 2021

    By Justin Reynolds
    This app is truly terrible , i have been a dropbox user for some time and just realized how terrible they were after switching to one drive, much easier and well organized so if you are reading this make the switch dont worry. If you try dropbox on your computer expect everything to be deleted. All my info and music was "synced" so basiclly it all disappeared. So 5 years of work is gone. And no way of getting it back, will be moving my whole family away from dropbox.
    more
  • One year no change Apr 14, 2020

    By TiredMomAndNurse
    A year ago I reached out for help bc all of my photos I edited on my phone or the hundreds of “portrait mode” iPhone photos were uploaded in their original mode and their “edited” portrait mode. When you click “automatic upload” it uploads your photos in chronological order with dates they were created. Which is great. On the portrait mode or any edited photo, it uploads two versions. I was going through and looking at file size and deleting the one that wasn’t edited so that my terabyte of storage wouldn’t be full. The tip they gave me was to click “manual upload” and manually upload all of the portrait mode or edited photos that I wanted to not have doubled. I did this. The photos were not uploaded by date taken and the file names were changed. But they were not doubled. Then, I clicked “automatic upload” to upload all of the other unedited photos and it still uploaded the edited ones I had manually uploaded bc the file names were different. I have reached out a handful of times about having an option to click or fixing the manual upload bug that changes the file names and causes more duplicates. No changes have been made. Dropbox is the most expensive storage app but don’t expect the most expensive quality.
    more

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