Ratings & Reviews
4.7
1.0M+ Ratings
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This app worked okay for the first two months, but then just a few days ago, it decided it hates me and everyone else who uses it! The in-built navigation map is wildly inaccurate, oftentimes guiding me to the wrong street, never mind the wrong house! This, as you can imagine, leads to a lot of angry customers! Furthermore, I absolutely HATE the concept of "stacked orders", i.e., the concept of accepting and delivering two orders in one trip. This leads to no end of stress, rage, and confusion for both Dashers and customers, especially when the delivery point on the map is incredibly off the mark as I just described! I've had enough for now. I will not return to DoorDash until they fix this app!
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Haven't been able to log in to my app. I have excellent internet connection, and a great phone, so it is definitely not a "connection issue". Every time I enter my login info, the app loads, verifies the login, but just sends me back to the login screen again. Cleared the apps cached data, and force stopped it. Uninstall/reinstall. It simply doesnt work.
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the app does not give accurate pick up instructions, like having to use the drive thru. and after you cancel because the drive thru has 30 cars waiting and you have to cancel, you still get penalized and get paid nothing. if it said drive thru in pick up directions, i would have rejected the order. they don't value their drivers, we are just replaceable.
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App needs alerts for Restricted Area Deliveries
I live near a military base and if you don’t have a pass to get on base you cannot get passed the gate. As it stands now, there is no alert or warning or flag of any kind to let you know that the next delivery is going to take you to a restricted area. This can create a situation where you find yourself with a delivery that you can’t even get close enough to the address for it to let you move forward within the app. The only solution was to call the help desk and have them clear the order from their end. Also, it’s unfortunate that if you decline any deliveries (for any reason, even one such as this) your rating goes down- even if you MUST decline a delivery because it’s in a restricted area. There is no recourse, currently, for that penalty. Besides this, I realize it is an quasi-uncommon situation, the app worked great! The app makes the job a breeze in all other cases. However, beware that when you first use it, there are a couple quirks that are not very intuitive... for instance, when you reach your pickup destination using the in-app navigation, you MUST hit the exit button to move ahead in the process to confirm the pickup (that one took me a sec and a few trips circling the restaurant to figure out). Overall, it’s a great way to earn some extra cash for a student/parent like myself. Excellent flexibility and earning potential- especially if you like driving and are self-motivated 😏. Good Luck and Stay Safe 😎 -
I shouldn't have to give a reason everytime decline an order. The decline button is also microscopic. It's dangerous when you're driving to have to push so many buttons to continue searching for orders. Also, the pay of some orders make ZERO sense. $4.50 for 26 miles of driving??? Ridiculous!
No reviews available
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Haven't been able to log in to my app. I have excellent internet connection, and a great phone, so it is definitely not a "connection issue". Every time I enter my login info, the app loads, verifies the login, but just sends me back to the login screen again. Cleared the apps cached data, and force stopped it. Uninstall/reinstall. It simply doesnt work.
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App needs alerts for Restricted Area Deliveries
I live near a military base and if you don’t have a pass to get on base you cannot get passed the gate. As it stands now, there is no alert or warning or flag of any kind to let you know that the next delivery is going to take you to a restricted area. This can create a situation where you find yourself with a delivery that you can’t even get close enough to the address for it to let you move forward within the app. The only solution was to call the help desk and have them clear the order from their end. Also, it’s unfortunate that if you decline any deliveries (for any reason, even one such as this) your rating goes down- even if you MUST decline a delivery because it’s in a restricted area. There is no recourse, currently, for that penalty. Besides this, I realize it is an quasi-uncommon situation, the app worked great! The app makes the job a breeze in all other cases. However, beware that when you first use it, there are a couple quirks that are not very intuitive... for instance, when you reach your pickup destination using the in-app navigation, you MUST hit the exit button to move ahead in the process to confirm the pickup (that one took me a sec and a few trips circling the restaurant to figure out). Overall, it’s a great way to earn some extra cash for a student/parent like myself. Excellent flexibility and earning potential- especially if you like driving and are self-motivated 😏. Good Luck and Stay Safe 😎 -
Terrible
The Dasher support has zero idea what’s going on. I had a delivery to pick up, but the store had an incorrect address so it took me somewhere else close by. Luckily, I grew up in the area so I knew where I was going, but it wouldn’t let me ‘arrive’. Called the support and she told me, in VERY broken English to ‘just get it done’. HOWEVER, what they didn’t say was that after a certain amount of time(I’d say 15 minutes) they just unassigned me from the order and gave it to somebody else because ‘I wasn’t going in the right direction’. This is common, apparently, and it shouldn’t be! Called them back to try and get the address fixed, didn’t do it. Lied to me saying they called the store to confirm an address and updated it in their ‘system’. Got an order to go back a week or so later, same incorrect address. Also, like a lot of other people, base pay is absolute garbage, tips are stingy, and I’m consistently being pulled across town (and out of my starting zone) then it gives me a notice saying that ‘I’m out of my starting zone and wouldn’t get many, if any orders. And on top of everything, you are considered and Independent Contractor, which is what allows you to make your own schedule. They will not take taxes out of your pay and will send you a 1099 to file your taxes with. Hope you made enough to cover that😒 I didn’t find that out until I’d already been doing it for 3 months. Don’t do use DoorDash, use somebody else -
This rating is based strictly on the app as far as a piece of programming work, not on the company or the opportunity itself. While the app has improved, there's still some things in it that are poorly programmed or poorly designed. Right now the biggest issue I have with it is how it Will arbitrarily override the fact that I have paused the app from offering me delivery opportunities so that I can take care of personal matters such as eating or bathroom break.
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I am a driver & for the last few versions of the app I can't get through a 4-hour shift without it locking up, freezing or crashing. I've had to reboot my phone to get it to work again. Clearing the cache doesn't help & the problem persists the longer I dash. Several times a night it will crash when I take a picture to confirm an order. I used to use an older version that worked so much better & never crashed, but now we are forced to update it regularly. It should not be this difficult.
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This app worked okay for the first two months, but then just a few days ago, it decided it hates me and everyone else who uses it! The in-built navigation map is wildly inaccurate, oftentimes guiding me to the wrong street, never mind the wrong house! This, as you can imagine, leads to a lot of angry customers! Furthermore, I absolutely HATE the concept of "stacked orders", i.e., the concept of accepting and delivering two orders in one trip. This leads to no end of stress, rage, and confusion for both Dashers and customers, especially when the delivery point on the map is incredibly off the mark as I just described! I've had enough for now. I will not return to DoorDash until they fix this app!
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the app does not give accurate pick up instructions, like having to use the drive thru. and after you cancel because the drive thru has 30 cars waiting and you have to cancel, you still get penalized and get paid nothing. if it said drive thru in pick up directions, i would have rejected the order. they don't value their drivers, we are just replaceable.
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I shouldn't have to give a reason everytime decline an order. The decline button is also microscopic. It's dangerous when you're driving to have to push so many buttons to continue searching for orders. Also, the pay of some orders make ZERO sense. $4.50 for 26 miles of driving??? Ridiculous!
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The new update took away being able to dash and receive orders from any area for being a top dasher. Now you have to remain within the area you started the app at and drive back to the area to receive a new delivery regardless if the last order you took sent you away from it. Super inconvenient and now I'm wasting a lot of gas to get a trip thanks to this. I literally just wrote this paragraph as I'm waiting in a Wendy's line to buy some food for myself while having the app on not paused...
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Dasher support is awful. Scheduling feedback
First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more. Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am). Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.
Release Notes
6.21.0
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