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Domino's Pizza USA

Domino's Pizza USA

Domino's Pizza LLC

Order your Domino's favorites then follow the progress with Domino's Tracker®!

4.8 Ratings 7M+ Reviews 10M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Easy to use app good app
    img by Naoki
    2 years ago
  • img Community
    If you love your Pizza hot and made as you like it, the need for a convenient delivery service goes without saying. Whether you order one big pizza, 10 at once, or make your orders every 24 months, your best flavor is just a tap away.
    img by Sharon
    2 years ago
  • img Expert
    1. Say hi to Dom, our voice ordering assistant! He's here to add items to your cart, find coupons, & place your order, all without ever touching a button
    2. Personalized Pizza Profile saves your orders and information; create Easy Orders in seconds and get your dinner faster
    3. Domino’s Tracker ® sends you notifications so you can follow your pizza every step of the way from store to door

    Reviewed by Laura S on December 28, 2017

  • Oct 17, 2021

    By Nathan Holton
    App is very user-friendly and easy to use, with very little difficulty. However, it decides where to deliver it from, supposedly based on your address or phone's location, but it strangly choose to deliver my order from a location that's much farther away from my place than two other locations I normally call to order from that are much closer to & operate @ the same hours as, so it takes much longer to deliver my order to me, & I can't seem to change that as an option, plus no parmesan option.
  • Imma be honest about it Dec 29, 2019

    By OctQueen
    These ppl that made the pizza they be mean whenever you tell them you have it all the way burned order a pasta they talking about we don’t see you order pasta like dude sometimes your point don’t even show up on the system n I don’t care I just want my food cook right. I used to work at dominoes so I know ppl played around in there n the boss would like them then they look at the food n don’t want to admit they have it burnt You ask them to remake it n they get upset. I don’t know why they don’t buy the products, they just make the stuff so we can order. Oh then the system they took money off my card it took me a whole month to get it back n everyone gave me a problem 😕 I called up there “Ma’am I don’t see you order it didn’t pop up in the system” a girl with an attitude n I’m looking at my bank and I can clearly see they took my money took me an whole month cause they said I had to wait til I can get it back. So they have time where it just bad tbh it would be nice for corporate to actually answer the phone when I called or something they food good just this site in general isn’t
  • Oct 16, 2021

    By Kimmy Nickerson
    I love how I can order and see how much things will cost. With two always eating-pre-teens AND a Simi stuck up 5 year old...This app shows what I can, or can't get within Our budget. The $5.99 deal has saved me time and time again. My kids can pick out the pizza they want topings and all. It's much more filling and cheeper then a (cough cough)..clown or king meal. Plus leftovers for Saturday morning!! What kids does not want cold pizza and cartoon's..eh🤷?
  • Please add garlic options to the app May 19, 2021

    By LunarNyaa
    I love the food and the app is a great help but I wish there was an option for pasta/ bread bowls, pizzas, bread knots, wings, etc. to have the options of garlic or no garlic. I rarely get the bread bowls because I have a garlic intolerance I’m not allergic but it’s very very painful after eating it. I don’t like having to place an order only to realize too late I have to call the store and ask them not to. I don’t normally complain about anything with the food I really love it but it’s very awkward and inconvenient to have to call just to avoid a mishap. I feel really bad about it because a lot of the people that work at Dominos are really hard workers and the branch we order from are some of the most kindest, hardworking, genuinely care about the customers and take pride in doing things right. A lot of people who work in the food industry do care about their customers or their work of their job and I feel that a lot go under appreciated. Thank you for making the app to make it easier to order and thank you to the workers for all your hard work. Especially during the pandemic.
  • Oct 1, 2021

    By William Moore
    Domino's has made the ordering process so easy and seamless, it's exceptional. Finding and using coupons, saved addresses, easy orders, and pizza rewards all combine to make for a delightful user experience (which I've successfully navigated while less than sober many times). When I want Domino's, the app is just the best way to do it, period.
  • How can pizza be this Good!? Dec 2, 2017

    By Camila Camilo
    I’ll tell you how; You want a delivery driver that’s willing to battle the unstable elements of blistering winds and sheer cold late at night against terrible drivers that impede their journey to deliver said treasure politely and elegantly at your door without breaking so much as a sweat to save your relationship when your significant other complains there’s nothing to eat since you couldn’t get the groceries and all the stores are closed? Yes you do. You DO want the blessings of humanity to ring your doorbell and support your relationship like Atlas holds up the world on his rippling shoulders all the while enjoying the very pizza you ordered in a cozy warm living room while the champions that brought upon a new form of nirvana accept your shillings and tip their cap looking over their shoulder dramatically in the night like Ryan Gosling in ‘Drive’; KNOWING FULL WELL that they are the real heroes and live a life of danger and unprecedented hazards that live on the edge like a 1970s action flick with unnecessary explosions because not all heroes wear capes but all heroes have a uniforms. I PROPOSE A TOAST! TO THE TRUE CHAMPIONS OF FLAVOR ! HUZZAH BRAVE WINNERS! HUZZAH!! - A pleased Customer
  • Dominos has outdone themselves Sep 23, 2017

    By SilasZB
    Now as I'm sure many of us know, Dominos used to have a rap for being "cheap and inauthentic" pizza. As someone who orders Dominos a lot, I agree, it was definitely nothing compared to now. In my past 12 orders, I have received extremely great customer service, expedition of delivery, great deals, and AMAZING food. I regularly tell people to order from them more, no matter what their opinion of what their last experience might've been. Dominos to me, is a leader and example of how a business should progress in the 21st century. Everything that Dominos has done in the recent decade has been a groundbreaking improvement for the company. I only order from Dominos and will continue to until the day I die. I love you Dominos. Thank-you. Side note: the app is awesome. They keep you 100% updated the entire way through the order and very happy, friendly reminders from the employees when they're on their way and outside. Update: I've probably made around 40-50 orders in the past year using the app. Absolutely still the best way to get the best pizza!
  • Oct 17, 2021

    By Nathan Holton
    App is very user-friendly and easy to use, with very little difficulty. However, it decides where to deliver it from, supposedly based on your address or phone's location, but it strangly choose to deliver my order from a location that's much farther away from my place than two other locations I normally call to order from that are much closer to & operate @ the same hours as, so it takes much longer to deliver my order to me, & I can't seem to change that as an option, plus no parmesan option.
  • Imma be honest about it Dec 29, 2019

    By OctQueen
    These ppl that made the pizza they be mean whenever you tell them you have it all the way burned order a pasta they talking about we don’t see you order pasta like dude sometimes your point don’t even show up on the system n I don’t care I just want my food cook right. I used to work at dominoes so I know ppl played around in there n the boss would like them then they look at the food n don’t want to admit they have it burnt You ask them to remake it n they get upset. I don’t know why they don’t buy the products, they just make the stuff so we can order. Oh then the system they took money off my card it took me a whole month to get it back n everyone gave me a problem 😕 I called up there “Ma’am I don’t see you order it didn’t pop up in the system” a girl with an attitude n I’m looking at my bank and I can clearly see they took my money took me an whole month cause they said I had to wait til I can get it back. So they have time where it just bad tbh it would be nice for corporate to actually answer the phone when I called or something they food good just this site in general isn’t
  • Oct 16, 2021

    By Kimmy Nickerson
    I love how I can order and see how much things will cost. With two always eating-pre-teens AND a Simi stuck up 5 year old...This app shows what I can, or can't get within Our budget. The $5.99 deal has saved me time and time again. My kids can pick out the pizza they want topings and all. It's much more filling and cheeper then a (cough cough)..clown or king meal. Plus leftovers for Saturday morning!! What kids does not want cold pizza and cartoon's..eh🤷?
  • Please add garlic options to the app May 19, 2021

    By LunarNyaa
    I love the food and the app is a great help but I wish there was an option for pasta/ bread bowls, pizzas, bread knots, wings, etc. to have the options of garlic or no garlic. I rarely get the bread bowls because I have a garlic intolerance I’m not allergic but it’s very very painful after eating it. I don’t like having to place an order only to realize too late I have to call the store and ask them not to. I don’t normally complain about anything with the food I really love it but it’s very awkward and inconvenient to have to call just to avoid a mishap. I feel really bad about it because a lot of the people that work at Dominos are really hard workers and the branch we order from are some of the most kindest, hardworking, genuinely care about the customers and take pride in doing things right. A lot of people who work in the food industry do care about their customers or their work of their job and I feel that a lot go under appreciated. Thank you for making the app to make it easier to order and thank you to the workers for all your hard work. Especially during the pandemic.
  • Oct 1, 2021

    By William Moore
    Domino's has made the ordering process so easy and seamless, it's exceptional. Finding and using coupons, saved addresses, easy orders, and pizza rewards all combine to make for a delightful user experience (which I've successfully navigated while less than sober many times). When I want Domino's, the app is just the best way to do it, period.
  • How can pizza be this Good!? Dec 2, 2017

    By Camila Camilo
    I’ll tell you how; You want a delivery driver that’s willing to battle the unstable elements of blistering winds and sheer cold late at night against terrible drivers that impede their journey to deliver said treasure politely and elegantly at your door without breaking so much as a sweat to save your relationship when your significant other complains there’s nothing to eat since you couldn’t get the groceries and all the stores are closed? Yes you do. You DO want the blessings of humanity to ring your doorbell and support your relationship like Atlas holds up the world on his rippling shoulders all the while enjoying the very pizza you ordered in a cozy warm living room while the champions that brought upon a new form of nirvana accept your shillings and tip their cap looking over their shoulder dramatically in the night like Ryan Gosling in ‘Drive’; KNOWING FULL WELL that they are the real heroes and live a life of danger and unprecedented hazards that live on the edge like a 1970s action flick with unnecessary explosions because not all heroes wear capes but all heroes have a uniforms. I PROPOSE A TOAST! TO THE TRUE CHAMPIONS OF FLAVOR ! HUZZAH BRAVE WINNERS! HUZZAH!! - A pleased Customer
  • Dominos has outdone themselves Sep 23, 2017

    By SilasZB
    Now as I'm sure many of us know, Dominos used to have a rap for being "cheap and inauthentic" pizza. As someone who orders Dominos a lot, I agree, it was definitely nothing compared to now. In my past 12 orders, I have received extremely great customer service, expedition of delivery, great deals, and AMAZING food. I regularly tell people to order from them more, no matter what their opinion of what their last experience might've been. Dominos to me, is a leader and example of how a business should progress in the 21st century. Everything that Dominos has done in the recent decade has been a groundbreaking improvement for the company. I only order from Dominos and will continue to until the day I die. I love you Dominos. Thank-you. Side note: the app is awesome. They keep you 100% updated the entire way through the order and very happy, friendly reminders from the employees when they're on their way and outside. Update: I've probably made around 40-50 orders in the past year using the app. Absolutely still the best way to get the best pizza!
  • Oct 16, 2021

    By Amarnauth Sukhu
    Useful app but lots of bugs. Example, If I need to swap the app to check another application this app will lose the popup screen I was in. Another issue is that the auto complete where google can fill in credit details only partially works(it fills in credit number but not the other fields). Reason for this rating is because it's better than the website version and convienent.
  • Sep 18, 2021

    By Nathan Holth
    The in-app experience is good it is easy to use coupons and track orders however. Unfortunately I am forced to rate the app at 3 stars for improper design. There is no control of push notifications. While I find the delivery status push notifications very helpful, the app also periodically pushes Dominos advertisement/nag notifications to my phone and there is no way to turn those off except through the Android system where if i disable all notifications the ads go but so does delivery status.
  • Please more toppings Nov 22, 2019

    By more toppings plz
    Every time we see an ad on TV from Dominos the toppings are amazingly an abundance on the pizza. And when I get my pizza I’ll get maybe a handful of Topping! It’s pretty sad that you see more cheese than Topping. I know black olives come in a can. They can’t be that expensive just to throw a half a handful on them be generous! You know we all don’t just like cheese we want toppings pepperoni bacon sausage black olives onions peppers and etc. I’ve gotten the pepperoni lovers. It looks just like a regular pepperoni pizza! So I feel like I’ve been wasting money just ordering the specialty pizzas. If they don’t put enough toppings on it to even matter. So I save money by not even bothering to place the orders for the specialties. If you guys please could work on this I’d greatly appreciate it. I’ve ordered pizzas throughout the years here and it’s only been a handful where they’ve been really good. I’m not a picky person but when your boyfriend says don’t go back there. Did their pizza is not worth the price. It’s not a good sign when you order five pizzas in the more.
  • The purpose of a native iOS app: beat dominos Sep 4, 2020

    By Millenial(s)
    I can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, this app is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing. Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value. (FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus)
  • Oct 15, 2021

    By Pfitz
    Can never get logged in but can order pizza and send to it any address and charge it to my card, just can't redeem rewards points. You'd think protecting a customers payment method and not allowing a stranger to order pizza to their card and send it to a random address would be more important than rewards points. Every time I attempt to log into the account I have to reset the password and my new reset password (use a key manager, couldn't be a typo) is rejected. Also their pizza sucks.
  • Sep 27, 2021

    By Renée duComyn
    After the latest update, the app is more pushy about upgrades and extras, plus all the prices have gone up an absurd amount. I know how profitable a pizza place, especially one that doesn't have sit down, is, so your passing on the higher costs of labor and ingredients is just driving me away. I'll start baking my pizzas at home, made from scratch. Sure, more work, but I'm not going to let food delivery eat into my savings! The owners and executives need to stop taking such exorbitant pay!
  • This app is so annoying May 4, 2020

    By Johngcp
    I can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. This app needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made this app.
  • Oct 2, 2021

    By Madeline Silver
    It resets every time I leave the app even for a second, even when this app is having me do something in a different app. So I can't pay with Paypal, because after it goes to a separate page to confirm my payment method, my order is erased. And I couldn't update my info through the app, because when it asked for the verification code and I switched to email to copy it, it reset and I couldn't enter the verification code. This is severely impacting the app's functionality.
  • Oct 1, 2021

    By Lani Crane
    The app is absolutely fantastic, up until I try to pay for my order. The order submission fails Every. Single. Time. It is extremely frustrating. I've lost out on well over 100 rewards points because I can't order through the app nor on the website, I have to call in my order every time; it is so frustrating to the point that I sometimes take my business elsewhere. Please fix this !!
  • Latest Version Never Credits Reward Points Feb 1, 2020

    By The Stereophonic Oddity
    I order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through the app, and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward.
  • Sep 27, 2021

    By Stephen Mize
    I tried several times to redeem my free pizza on the app. I was sent code after code, which I entered carefully. Several times my coupon was removed with no apparent reason. The app would not successfully process 2 of my valid payment cards despite multiple attempts using correct information. This is not the first time that I have been in this situation. I cannot say how much longer I will be satisfied using this app.
  • The app Aug 12, 2020

    By terrifagan
    I don’t understand why you cant pay cash on a carry out? And since when because my app froze and lost its mind I couldn’t use my free pizza when I called the store and I was told he couldn’t find my account and that I got no points ZERO for the order I placed over the phone because I did not have the available funds on my card at the particular time. The guy on the phone was rude about it and didn’t even offer an a apology. I order from dominoes a lot when I’m at home but I can tell you I won’t order from this location again. Absolutely no customer service or even a offer for assistance, and no points for my order on top of it all. I am so so so very disappointed in this. It has really darkened my view of dominoes as a company not just this particular store. I value customer service and friendliness as much if not more then the quality of the food. I really hope that upper management has the opportunity to review this, as a former member of a NPC management team I know only too well how quickly business and customers can slip away when not being valued and appreciated. I would hate to see it happen to your company. Very quickly.
  • CRASH CRASH CRASH CRASH..... Aug 25, 2018

    By Scott XD
    Hire better developers. It crashes and crashes and crashes and now I don’t even know if Dominos even took my money or if my order is on the way or not. I can’t open the app or reinstall it to restart it from the beginning because it crashed at checkout amongst all the other previous crashes making me have to change my location and refill my cart several times, I couldn’t believe I finally got so far as the checkout screen, then you didn’t even give me an option in the GUI to add a tip so now I have to figure out how to pay a cash tip to your driver. I’ll walk to an atm somewhere nearby, hopefully they can break a 20. You just keep crashing and won’t let me start over. Garbage. Apps don’t crash this consistently and in this many different places in the app with decent, experienced, and skilled developers working on it. Millennials now get a 2 year computer programming degree or teach themselves Swift over the summer and all of a sudden they think they can and want to build apps for multi million dollar corporations. Dominos needs to rebuild the app and possibly something on their servers.
  • img Community
    Easy to use app good app
    img by Naoki
    2 years ago
  • img Community
    If you love your Pizza hot and made as you like it, the need for a convenient delivery service goes without saying. Whether you order one big pizza, 10 at once, or make your orders every 24 months, your best flavor is just a tap away.
    img by Sharon
    2 years ago
  • img Expert
    1. Say hi to Dom, our voice ordering assistant! He's here to add items to your cart, find coupons, & place your order, all without ever touching a button
    2. Personalized Pizza Profile saves your orders and information; create Easy Orders in seconds and get your dinner faster
    3. Domino’s Tracker ® sends you notifications so you can follow your pizza every step of the way from store to door

    Reviewed by Laura S on December 28, 2017

  • Imma be honest about it Dec 29, 2019

    By OctQueen
    These ppl that made the pizza they be mean whenever you tell them you have it all the way burned order a pasta they talking about we don’t see you order pasta like dude sometimes your point don’t even show up on the system n I don’t care I just want my food cook right. I used to work at dominoes so I know ppl played around in there n the boss would like them then they look at the food n don’t want to admit they have it burnt You ask them to remake it n they get upset. I don’t know why they don’t buy the products, they just make the stuff so we can order. Oh then the system they took money off my card it took me a whole month to get it back n everyone gave me a problem 😕 I called up there “Ma’am I don’t see you order it didn’t pop up in the system” a girl with an attitude n I’m looking at my bank and I can clearly see they took my money took me an whole month cause they said I had to wait til I can get it back. So they have time where it just bad tbh it would be nice for corporate to actually answer the phone when I called or something they food good just this site in general isn’t
  • Oct 16, 2021

    By Kimmy Nickerson
    I love how I can order and see how much things will cost. With two always eating-pre-teens AND a Simi stuck up 5 year old...This app shows what I can, or can't get within Our budget. The $5.99 deal has saved me time and time again. My kids can pick out the pizza they want topings and all. It's much more filling and cheeper then a (cough cough)..clown or king meal. Plus leftovers for Saturday morning!! What kids does not want cold pizza and cartoon's..eh🤷?
  • Please add garlic options to the app May 19, 2021

    By LunarNyaa
    I love the food and the app is a great help but I wish there was an option for pasta/ bread bowls, pizzas, bread knots, wings, etc. to have the options of garlic or no garlic. I rarely get the bread bowls because I have a garlic intolerance I’m not allergic but it’s very very painful after eating it. I don’t like having to place an order only to realize too late I have to call the store and ask them not to. I don’t normally complain about anything with the food I really love it but it’s very awkward and inconvenient to have to call just to avoid a mishap. I feel really bad about it because a lot of the people that work at Dominos are really hard workers and the branch we order from are some of the most kindest, hardworking, genuinely care about the customers and take pride in doing things right. A lot of people who work in the food industry do care about their customers or their work of their job and I feel that a lot go under appreciated. Thank you for making the app to make it easier to order and thank you to the workers for all your hard work. Especially during the pandemic.
  • Oct 1, 2021

    By William Moore
    Domino's has made the ordering process so easy and seamless, it's exceptional. Finding and using coupons, saved addresses, easy orders, and pizza rewards all combine to make for a delightful user experience (which I've successfully navigated while less than sober many times). When I want Domino's, the app is just the best way to do it, period.
  • How can pizza be this Good!? Dec 2, 2017

    By Camila Camilo
    I’ll tell you how; You want a delivery driver that’s willing to battle the unstable elements of blistering winds and sheer cold late at night against terrible drivers that impede their journey to deliver said treasure politely and elegantly at your door without breaking so much as a sweat to save your relationship when your significant other complains there’s nothing to eat since you couldn’t get the groceries and all the stores are closed? Yes you do. You DO want the blessings of humanity to ring your doorbell and support your relationship like Atlas holds up the world on his rippling shoulders all the while enjoying the very pizza you ordered in a cozy warm living room while the champions that brought upon a new form of nirvana accept your shillings and tip their cap looking over their shoulder dramatically in the night like Ryan Gosling in ‘Drive’; KNOWING FULL WELL that they are the real heroes and live a life of danger and unprecedented hazards that live on the edge like a 1970s action flick with unnecessary explosions because not all heroes wear capes but all heroes have a uniforms. I PROPOSE A TOAST! TO THE TRUE CHAMPIONS OF FLAVOR ! HUZZAH BRAVE WINNERS! HUZZAH!! - A pleased Customer
  • Dominos has outdone themselves Sep 23, 2017

    By SilasZB
    Now as I'm sure many of us know, Dominos used to have a rap for being "cheap and inauthentic" pizza. As someone who orders Dominos a lot, I agree, it was definitely nothing compared to now. In my past 12 orders, I have received extremely great customer service, expedition of delivery, great deals, and AMAZING food. I regularly tell people to order from them more, no matter what their opinion of what their last experience might've been. Dominos to me, is a leader and example of how a business should progress in the 21st century. Everything that Dominos has done in the recent decade has been a groundbreaking improvement for the company. I only order from Dominos and will continue to until the day I die. I love you Dominos. Thank-you. Side note: the app is awesome. They keep you 100% updated the entire way through the order and very happy, friendly reminders from the employees when they're on their way and outside. Update: I've probably made around 40-50 orders in the past year using the app. Absolutely still the best way to get the best pizza!
  • Please more toppings Nov 22, 2019

    By more toppings plz
    Every time we see an ad on TV from Dominos the toppings are amazingly an abundance on the pizza. And when I get my pizza I’ll get maybe a handful of Topping! It’s pretty sad that you see more cheese than Topping. I know black olives come in a can. They can’t be that expensive just to throw a half a handful on them be generous! You know we all don’t just like cheese we want toppings pepperoni bacon sausage black olives onions peppers and etc. I’ve gotten the pepperoni lovers. It looks just like a regular pepperoni pizza! So I feel like I’ve been wasting money just ordering the specialty pizzas. If they don’t put enough toppings on it to even matter. So I save money by not even bothering to place the orders for the specialties. If you guys please could work on this I’d greatly appreciate it. I’ve ordered pizzas throughout the years here and it’s only been a handful where they’ve been really good. I’m not a picky person but when your boyfriend says don’t go back there. Did their pizza is not worth the price. It’s not a good sign when you order five pizzas in the more.
  • Great app, only needs minor improvements Sep 26, 2020

    By zeroverse
    This app is snappy, easy to use, and highly functional compared to other “fast food” apps. The dev team did a great job. A couple suggestions for improvements: For carside pickups (mandatory in my neck of the woods during Covid), it would be nice if we had the option to have our car’s details (color, make, model etc) saved. I have to re-enter the details each time...not convenient. Same goes for delivery instructions...let us save them for next time. Rewards: they should be point-based for each dollar spent...not just 10 points for spending any amount over $10 points. $10 order? 10 points. $40 order: 10 points. What’s the incentive to order more?. If I’m spending $20, I should get 20 points, not 10. Now, I just create two orders if the pizzas are $11-12 each. Do whatever math you need to, to make rewards make sense, but don’t incentivize splitting orders up...it’s inconvenient for us and sometimes confusing for your staff. Also, a visual graph indicating our point standing would be nice.
  • Greatest Service in a long time! Jul 1, 2018

    By Jacob0032
    We’ve lived in the Lent’s area of Portland Oregon for the better part of about 40 years now. We’ve ordered Dominos about once a month for the majority of the past about 10 years. Our home store is the one near Eastport Plaza. Until recently there’s always seemed to have been something wrong with our order; wrong order, wrong toppings, items missing (like bread bites or soda.) we’re ordering again tonight because the last couple of months we’ve had incredibly great experiences! Nothing has been wrong and everything has been even better great! (I should also mention this is not only for delivery, but occasional carry out as well) Not sure if there’s a new manager, or a different crew (I do notice there’s usually someone training on something, so I’m guessing there may be a bit of quick turnover as is the case with most fast food type stores) Anyway! Whosever running things for the better there please keep on doing what you’re doing because it’s definitely working! Thanks
  • Oct 9, 2021

    By Brent Kirgan
    The app is exactly what you want in a "I need foor now" experience. Easy to use, the only thing I do not like, and literally my only complaint is the chicken is on the 5.99 special but always comes out more by a dollar or two. False advertising but I know now that if I want the chicken I gotta pay a little more.
  • Oct 16, 2021

    By Amarnauth Sukhu
    Useful app but lots of bugs. Example, If I need to swap the app to check another application this app will lose the popup screen I was in. Another issue is that the auto complete where google can fill in credit details only partially works(it fills in credit number but not the other fields). Reason for this rating is because it's better than the website version and convienent.
  • Used to be good Oct 31, 2017

    By a barracks marine
    My last two deliveries was absolutely horrible. The app would say this person has left the store at this time but I wouldn’t get My pizzas until an hour later when it’s in between warm and cold. Three months ago was the worst where it took them 3 hours to get my pizzas delivered in two separate deliveries...I don’t know why I couldn’t get them in one delivery when I only put in one order. On that note one of the pizzas was wrong. I complained only to feel like I was being shrugged off to an excuse of “ we’re really busy on saturdays”. If that is so then hire some more people to work Saturday’s and give me my pizza in a timely manner! On top of that not all pizzas are consistent with one another in taste and quality. The first time I had break sticks here, it was absolutely amazing! Then the last two times it was mediocre so I never get them anymore. Sometimes there’s just enough sauce which is amazing and then other times the sauce is overflowing the pizza as if I ordered extra extra sauce and then there are times where I have to question myself whether or not they forgot the sauce.
  • Sep 25, 2021

    By John York
    The one thing this app is lacking is, Being able to place a note to the team that's preparing your order. Example: I order the boneless spicy pineapple chicken, I have the option to remove an item ( for Me the jalapeños) But would like to make the pineapple double to replace the jalapeños. Another words if you have a standard item you remove, you should be able to double up on the items you prefer. Thank you, One very loyal customer.. Jdy
  • Sep 24, 2021

    By Caswyn Oaks
    Pretty simple, nice app. Gives you access to all the coupons and is easy to understand. It will reset to the home screen if you leave the app and then go back in. The cart is still there thankfully, but it makes it a bit of a hassle if you're checking your card balance on a bank app and go back. Made me panic a few times when doing large orders.
  • Good App, Some Complains Feb 8, 2020

    By Rad drawer
    This is easily one of the most well coded ordering apps I’ve seen on the App Store, everything is fluid and works well. It has an intuitive interface and is easy to use, my grandmother could probably use this without any trouble. However, there are a few things to be said about the tracker and gift card application. When I tried to checkout using my gift card, after verifying several times that the information I inputted was correct, the system would spit out an error that there was something wrong with my card. After doing 5-6 captchas I finally got it to work, and I was sent to complete my order. However after that, the pizza tracker was behaving rather erroneously, it would jump around and even move backwards from Delivery to Quality Check, this happened several times. Other then those two rather minor issues though, I had a very positive experience with this app! I’d recommend to anyone ordering from dominoes on mobile, very nice to use. Your app developers are doing their job well.
  • Sep 24, 2021

    By Tracey Goff
    Love my Arcadia Domino's!!! The app can be unwieldy at times, and it has a slight learning curve, but it sure makes life easier. I do wish your point system was based on $$ spent across the board, and not just on the first $10. The Hut makes it easy to get free pies. Y'all, not so much.
  • Solid App Feb 4, 2021

    By JWCG72
    Pretty good app, I’ve been eating domino’s for years in large part due to two reasons. 1. The pizza is actually pretty good for a mass chain. Lets face it, chain pizza is an abomination. Dominos has mostly avoided the bland taste and texture of the competitors since they reworked things back around 2010 IIRC about the date. A new CEO came to the helm as well I think. 2. This app. I started using it a number of years back and was quite pleasantly surprised at how good it worked for customization, coupons, tracking and payment. Most of the competition still doesnt have apps as good so kudos on that. Dominos must really be glad for this pre existing infrastructure when this pandemic hit. The app almost feels like it was made for just such a reality. I love that I can order a pie, have it contactless placed on my porch, grab it and reheat it for safety for a min or two and have a tasty meal like the pre zombie apocalypse days. My only app gripe is the ios version loses CC info if you double check your order but other than that I love it.
  • Love it Jun 14, 2020

    By TiffanieMarie
    I like this app and dominos of course there is a but.... But if you leave the app for any reason and comeback it will make you restart your order. Also it just depends on who your person is for your Oder to be contactless we order almost ever week for fun movie nights and it’s been interesting. You have to use your card then they make you sign the receipt. It makes since except we don’t have to sign recipts for any other delivery app (ubereats, DoorDash, etc). I think I had one who placed our pizza on a stand on the ground then rang the bell we opened the door they were on the way to the car. One placed it straight on the ground and stood back. The others handed it to us (not contactless at all) one even handed me a card for his lawn care business. Some came with mask some did not. Obviously I’m not to upset cause I keep ordering just being informative. But maybe there should be some training on contactless and a change in the signing of the recipients maybe an online version.
  • Amazing app, but I just wish it had this one thing Apr 8, 2019

    By RaphaelTK
    I love this app for dominos. It just feels so much better to use than the website, which sometimes gets errors. I order pizza essentially every week and I never use this app for one simple reason. You can’t tip through the app. That’s literally the only reason why this isn’t 5 stars. Despite this being better than the website, I almost never use it. I’ve tried multiple times and can’t figure out a way to be able to tip the delivery driver through the app, so I only use the app when I order for pickup. I love dominos food and I love this app, and maybe it could use some updates to make the font and user interface a bit cleaner and more modern, but I would definitely use this app over the website if I could just tip through it. It’s an amazing app that they did a great job on, they just haven’t updated it with this crucial feature that’s on the website, at least to my knowledge.
  • AVG But time to be more inventive Sep 30, 2018

    By Devontey Lee
    Pretty good experience. Rewards is good but a modification to it like double the rewards during football Sunday would amp the sales up. Person who continue to order during Football days usually buy a decent amount of pizza. Being rewarded double or an extra for a purchase limit ie($25 or more) during Sunday should give you an extra 10points or something. To be honest if Pizza Hut delivered in my area it would be tough competition being that they have the same deal. If you want to demolish Pizza Hut into the ground then you have to adapt to the changing factors like they did. They seem that Dominoes was getting more order due to a dollar difference in their pizza deal from 6.99 for each product of select items to dominoes deal of 5.99. Hopefully some reads the review and thinks about cashing in on promotions with potential partners like NFL. Especially during breast cancer awareness month.
  • Oct 17, 2021

    By Nathan Holton
    App is very user-friendly and easy to use, with very little difficulty. However, it decides where to deliver it from, supposedly based on your address or phone's location, but it strangly choose to deliver my order from a location that's much farther away from my place than two other locations I normally call to order from that are much closer to & operate @ the same hours as, so it takes much longer to deliver my order to me, & I can't seem to change that as an option, plus no parmesan option.
  • Sep 18, 2021

    By Nathan Holth
    The in-app experience is good it is easy to use coupons and track orders however. Unfortunately I am forced to rate the app at 3 stars for improper design. There is no control of push notifications. While I find the delivery status push notifications very helpful, the app also periodically pushes Dominos advertisement/nag notifications to my phone and there is no way to turn those off except through the Android system where if i disable all notifications the ads go but so does delivery status.
  • Sep 26, 2021

    By Ken Halliwell
    Ordering is easy but I specifically used Dominos because I had a gift card. "Gift cards cannot be used for future delivery" so you can only use gift cards during slow times where you want food right now. This limitation is stupid. I would recommend avoiding purchasing Dominos gift cards. You are essentially trading liquid cash for something Dominos does not accept as a cash equivalent. Clown show.
  • Easy to order, but has other problems Sep 9, 2020

    By Megacycle90381
    The app is really easy to use when looking at menu items and getting what you want in the cart. Paying is a different story. It took me three times to add my credit card information before the app accepted it. Kept getting a message that I had no payment method chosen. And, there is no way to add a tip to the total. Message says to add a tip when the driver gets my signature. ??? This is supposed to be a contactless delivery, so this makes no sense! My other pet peeve is that the app always asks me to re-enter my password. I get that this is a security measure, but why does the app not allow for fingerprint or facial recognition instead of making me go find my password and type it in? The font is also TOO LARGE, and the app will only operate in landscape mode, so this means that scrolling through rewards history gets cut off at the bottom of the screen. I would really like to know if the programmers ever use their own app. If they did, these problems would have been fixed by now.
  • Prices aren’t showing Jan 27, 2021

    By Hausydkrbdii
    This app has gotten better over the time I’ve been using it(for some years), but there is an issue I would like to bring to the light. You all have advertisements on deals for 5.99 each for medium one topping pizzas, for example, but when I go to the deals menu sometimes the prices for said deals aren’t even shown. So after I select my items and go to the checkout, it’s regular priced! Something is definitely not right about that. Please fix this problem because I don’t want to be advertised something and when I place an order I have to pay regular price. This isn’t the only time it happened. I was in quarantine and had to order from y’all. I mean I like your pizza...so I believe it was a deal for two large pizzas for a certain price each. I don’t remember the price but I paid the amount shown and it was the regular price. I was desperate anyway so I paid for it but I was very much frustrated with that.
  • Was a good app until now. Oct 4, 2018

    By eeeeeeee-money
    I have been using this app for years now. I tried placing an order online using a debit card with sufficient funds and when I tried to finalize everything told me that there was an error. So I was like “ok maybe I didn’t add enough money to my card” but that wasn’t the case. After it told me that there was a card error the only option to click next was “Okay”. So I tried to re-order and use my debit card once more, and it still said it failed. At this point I figured it was something to do with my bank, maybe a bill hit me at a coincidental time. But nope, I just see that I was billed twice and over $40 had been taken out of my account. I called my bank to try to file a dispute. When I had told her the situation she told me that she was only seeing one transaction bounce back, however she did see the one failed attempt go through. After she told me that and I had filed the one claim I called my local Domino’s to see if they had received the money and or my order. They told me they haven’t received either. This has been my only issue with this app, I have had no other complaints or disappointments up until now. I would recommend adding a feature that says “Please do not try to pay again, for it might make a duplicate charge” like I know most apps do. Please don’t overlook this. I am extremely upset.
  • Thin Crust & GF Crust almost always burned Oct 20, 2019

    By ColinRT
    Have had multiple attempts to get an burn free pizza that isn’t a hand tossed or pan pizza. We actually got a credit once for a replacement order. Then they still burned it again. This is specifically the store in Greensboro, NC on Fleming Road. We keep ordering as some only get 1/8th burned vs the whole pie. But after the fourth order of completely burned gluten free pizza, we will not order again. Ever. This attempt tonight will be our last attempt to try tonight with a thin crust. The store owner was nice the first time. Told us to mark “light cook” on the thin and GF pizzas. But there is no place to mark light cook. It has normal cook, dark cook. No light cook anywhere on the app. We’ve given up. We don’t buy again from this store as it is only and always THIS particular Domino’s pizza. You’d think if they’d see thinner crust and a gf crust, they are both thin and thus need to be checked on prior to a regular pizza.
  • It’s fair Apr 7, 2019

    By backwheelman
    So I been using this app for a very long time and honestly dislike the small fact that you can’t make a comment about your order for example I just ordered 3 pizza 3 garlic butter dips,bread bites and a 2 letter of coke it was about 40 buck so it was a great deal till I got ranch instead of garlic butter dip for my bread, I didn’t get my soda at and to top it off one of my pizzas were cold and while one was kinda warm and the other was oddly extremely hot and that would be undesirable if I was a far distance away but google maps say it’s a 3 minute drive from the dominos I was thinking darn I gave the guy a tip to lol next but honestly it’s quite often a problem where I’m told oh sorry I forgot you soda (and or)dipping sauce and etc maybe I’m just ordering from the wrong pizza place I mean Rocky’s pizza joint is just down the street it’s a bit more pricey but I guess the story is you get what you pay for
  • Convenient but Too Limited. Nov 30, 2018

    By fljean
    It’s convenient and easy to place my order on this app BUT... I can’t add any requests or modifications that I need because there is no place for it anywhere on this app. I need my thin crust pizza baked to a light golden brown, without any hard dark brown or blackened crust. I have a jaw problem that requires me to avoid hard crunchy food or experience the painfully throbbing results. Unfortunately most pizzas delivered from my local store is baked with a dark brown crunchy crust. If this app had an area for simple requests then I would have a record that they would be less apt to ignore & unable to deny that they received. This small improvement could save many customers. I am a frequent patron who is ready to take my substantial orders elsewhere if I don’t get an effective tool to communicate my needs clearly when ordering. I hope they are paying attention.
  • The purpose of a native iOS app: beat dominos Sep 4, 2020

    By Millenial(s)
    I can imagine a few benefits from skipping out on building. Native app, but, it’s also all divided by a the cost of doing anything new, so I’m sure it makes less tsetse for profit people than product people. However, this app is garbage: even if the error codes have the exact same message as on the web (which isn’t hard for a native app to do). The hierarchy for actions is absurd. When I’m in the menu, I can’t see what’s in my cart, or my order totally until I’ve added an item to the menu or closed the menu. Further, when you modify a pizza (I suppose it’s possible domino’s executives only eat the specialty pizzas) the price of the item you’re about to add to your order isn’t displayed. If you have 20 cash and want to maximize your pizza toppings, you might be adding something to the cart and removing it till you get it right for a long time, depending on user intelligence towards domino’s menu pricing. Bad app. It got an additional star because everything fit on screen and the branding was consistent with the average-at-best domino’s website. But that 2 should be compared with the 3 star’s missing for not valuing the user experience as an outcome of corporate value. (FYI, I couldn’t see the text as I was typing this, Apple that’s a problem u should look into. iPhone 6s Plus)
  • Sep 27, 2021

    By Renée duComyn
    After the latest update, the app is more pushy about upgrades and extras, plus all the prices have gone up an absurd amount. I know how profitable a pizza place, especially one that doesn't have sit down, is, so your passing on the higher costs of labor and ingredients is just driving me away. I'll start baking my pizzas at home, made from scratch. Sure, more work, but I'm not going to let food delivery eat into my savings! The owners and executives need to stop taking such exorbitant pay!
  • This app is so annoying May 4, 2020

    By Johngcp
    I can’t believe a company would make it so hard to give them money. I spent over 30 mins or more trying to place an order on my iPad, where if you go to review your order you can’t go back and add anything else unless you want what they suggest, or you delete your whole order and start from scratch. That still wouldn’t have taken so long to place the order tho, but I was using a coupon they had, but my total was coming out way more than it should have. It took me a while to figure out that some crusts and toppings were causing my price to go up because they were more costly ingredients. The problem is no where on the list of ingredients does it let you know which ones cost extra and which don’t, it’s just one list of ingredients and if you choose ingredients based on the coupons guidelines and the price comes out to high then you are left confused as you get no information as to why. So after starting from scratch a few times since I can’t just go back to the main menu, I finally figured out what was raising the price so high. This app needs work, the ceo should try and use it, get to checkout and then try and go back to add something else and he’d quickly fire whoever made this app.
  • Oct 2, 2021

    By Madeline Silver
    It resets every time I leave the app even for a second, even when this app is having me do something in a different app. So I can't pay with Paypal, because after it goes to a separate page to confirm my payment method, my order is erased. And I couldn't update my info through the app, because when it asked for the verification code and I switched to email to copy it, it reset and I couldn't enter the verification code. This is severely impacting the app's functionality.
  • Oct 1, 2021

    By Lani Crane
    The app is absolutely fantastic, up until I try to pay for my order. The order submission fails Every. Single. Time. It is extremely frustrating. I've lost out on well over 100 rewards points because I can't order through the app nor on the website, I have to call in my order every time; it is so frustrating to the point that I sometimes take my business elsewhere. Please fix this !!
  • Sep 27, 2021

    By Stephen Mize
    I tried several times to redeem my free pizza on the app. I was sent code after code, which I entered carefully. Several times my coupon was removed with no apparent reason. The app would not successfully process 2 of my valid payment cards despite multiple attempts using correct information. This is not the first time that I have been in this situation. I cannot say how much longer I will be satisfied using this app.
  • Disappointed Jan 17, 2020

    By TiLiSu
    I ordered a large Brooklyn style pizza for delivery last week. True, I placed the order around 10:30pm and it arrived a little past 11pm. What bothered me was that it was delivered in “the special truck” but it was cold, and it looked like something weighted down the center of the pizza box because the cheese, peppers and onions were stuck to the top of the box. I was able to reheat it (over reheated it a bit unfortunately) but I haven’t had pizza (cheese) in almost three years and I liked the option for 1/2 the amount of cheese, but since it’s been so long that I’ve eaten pizza I was disappointed with the quality and presentation. Maybe because it was late? I thought that domino’s had special pouches and warming devices on their trucks, but they didn’t even use that three legged little plastic device that protects the pizza from making contact with the pizza box cover. It was obvious that no love was put into this pizza, and it’s always disappointing when you place a delivery order and the quality isn’t consistent.
  • Dominos Delivery Jul 14, 2018

    By Mel Mae
    For the last few years, on an almost weekly basis, I’ve ordered pizza delivery from Dominos for the family. Each time I pay an additional $1.50 for ranch dressing PACKETS. I buy the packets over the cups, paying the extra $1.00 fee for each, because they are Ken’s ranch dressing, which everyone prefers. This worked fine while I lived in Dallas. However, since moving to Fort Lauderdale, I’ve received the packets maybe twice. Each time the driver apologizes for the mistake, tells me the packets “are for salads,” or offers to return to the store and deliver later (once the pizza is cold and/or already eaten). Occasionally, they’ll offer to refund my money, which NEVER happens. I’ve spent several hours on the phone waiting to speak to a manager about this issue and even filed formal complaints with corporate to no avail. I estimate Dominos has stolen over $50 of my hard earned money by not delivering my order correctly or refunding my undelivered items. Thus, my two star rating for decent pizza, but horrible customer service!
  • Not accurate with delivery Jun 12, 2018

    By disappointedGreg
    The app claims to tell you where your pizza is, but this is not always the case. Multiple times this has happened where the app says that my pizza has been delivered, but it is still another 30-40 minutes before my pizza arrives tasting like a cardboard box. I have even called the store to ask where my pizza is and they simply tell me it’s on its way. I would order from Dominos more but after the third time this has happened, it’s just not worth it. In total, my last order took an hour to arrive even though the app said it was delivered about 40 minutes earlier. Overall, the app is great and when the pizza tracker used to work for me, I loved the app, even telling friends to try it because it’s so cool, but if slow drivers are just going to mark my pizza delivered as soon as they leave the store, then what’s the point? Try the app out if you want, hopefully you have a better experience, but I’m really dissatisfied with Dominos.
  • Loved it at first but for months it hasn’t worked Jun 8, 2021

    By HevnzHere
    When I first install this app it was everything! I was able to order with ease, collect points and know when my order was being made and delivered but the past few months I have tried to use it and it has not worked. I get all the way to the part where I’m supposed to pay and there’s always an issue and it’s not my phone nor is it my card because I’ve tried on multiple phones and different payment methods and I always end up having to call the store to place my order. I’ve even called several numbers that could not tell me anything about the problem with the app because I can only use my free pizzas on the App which is BAD if the app is not working! Please fix this. I have even uninstalled and reinstalled hoping that would work. FYI- using an iPhone as I always have been even when it worked properly.
  • Oct 15, 2021

    By Pfitz
    Can never get logged in but can order pizza and send to it any address and charge it to my card, just can't redeem rewards points. You'd think protecting a customers payment method and not allowing a stranger to order pizza to their card and send it to a random address would be more important than rewards points. Every time I attempt to log into the account I have to reset the password and my new reset password (use a key manager, couldn't be a typo) is rejected. Also their pizza sucks.
  • Latest Version Never Credits Reward Points Feb 1, 2020

    By The Stereophonic Oddity
    I order a A LOT of Domino’s, and part of the reason I’ve remained loyal has been the rewards. With one of these recent updates however it has stopped crediting me entirely. I noticed last week that my reward points were lower than expected, but now after my most recent order and reviewing the orders I received credit for there are multiple missing. Furthermore there is no way to recover the rewards number & earn credit for these previous orders unless I have the physical box the pizza came in still in the fridge or trash, because I order & pay through the app, and I’m not emailed a rewards number with my receipt because I’m supposed to be signed-up and receiving those credits automatically. Luckily I was able to recover credit for one order this way, but the others appear to be irredeemable and there’s nowhere to look for more info. I’m very upset and disappointed, because I’ve ordered Domino’s at least once a week for the last 5 years and with my daughter and I order many many pizzas for the summer camp I manage every year. Having this happen multiple times over the last 4 weeks shows it’s systemic- whether a glitch or not- and Dominos is going to lose my business going forward.
  • The app Aug 12, 2020

    By terrifagan
    I don’t understand why you cant pay cash on a carry out? And since when because my app froze and lost its mind I couldn’t use my free pizza when I called the store and I was told he couldn’t find my account and that I got no points ZERO for the order I placed over the phone because I did not have the available funds on my card at the particular time. The guy on the phone was rude about it and didn’t even offer an a apology. I order from dominoes a lot when I’m at home but I can tell you I won’t order from this location again. Absolutely no customer service or even a offer for assistance, and no points for my order on top of it all. I am so so so very disappointed in this. It has really darkened my view of dominoes as a company not just this particular store. I value customer service and friendliness as much if not more then the quality of the food. I really hope that upper management has the opportunity to review this, as a former member of a NPC management team I know only too well how quickly business and customers can slip away when not being valued and appreciated. I would hate to see it happen to your company. Very quickly.
  • CRASH CRASH CRASH CRASH..... Aug 25, 2018

    By Scott XD
    Hire better developers. It crashes and crashes and crashes and now I don’t even know if Dominos even took my money or if my order is on the way or not. I can’t open the app or reinstall it to restart it from the beginning because it crashed at checkout amongst all the other previous crashes making me have to change my location and refill my cart several times, I couldn’t believe I finally got so far as the checkout screen, then you didn’t even give me an option in the GUI to add a tip so now I have to figure out how to pay a cash tip to your driver. I’ll walk to an atm somewhere nearby, hopefully they can break a 20. You just keep crashing and won’t let me start over. Garbage. Apps don’t crash this consistently and in this many different places in the app with decent, experienced, and skilled developers working on it. Millennials now get a 2 year computer programming degree or teach themselves Swift over the summer and all of a sudden they think they can and want to build apps for multi million dollar corporations. Dominos needs to rebuild the app and possibly something on their servers.
  • Lately Apr 11, 2021

    By RBY712
    I understand times are tough, more for some than others yeah. But lately the service from domino’s hasn’t been the best nor the same, it was our favorite! From humans to the web page and app it has been horrible experiences. I haven’t been able to place an order online, app nor redeem my rewards... for the second time in aprx. less 2 weeks. I call the store just like the website or app suggest I do and the person on the other side states there’s nothing they can do. Yet they’re the locations I buy my pizzas and wings from. Purchased the pizza and wings anyway without the redemption of points. Had to place it over the phone due to the “system not working”, give my card over the phone and then not be given my food, nice and hot out the oven but an hour later with attitude when we walked in to ask for it although we arrived at most 10minutes after the order was made and payed for. Had to microwave food that is supposed to be given hot with kindness. Rewards that are unredeemable also not a fan of. Often I spend more just to me your criteria for earning those points!
  • Why do I waste my time with this company? Sep 2, 2019

    By Invictus4747
    I tried to order something about an hour before close, and they canceled my order. I didn’t receive a call about it so I tried to call and they hung up the phone 3 times rather than answering. I was going to be polite and ask why they canceled my order. The 4th time I called, yes I was being that petty, the lady answered and I asked why my order was canceled. She said they were closing early because they ran out of food. Doubtful, but whatever. Then I said that in the future they should call when they cancel an order, because they never do (yes this has happened more than once). Then she told me they did. I never received a call and if they did call, why would they end my first 3 calls? This company clearly doesn’t take the time to train their employees on basic customer service, or common courtesy, and I’m beyond disappointed that this keeps happening. It’s obviously just about the bottom line and not the customers. I hate being this person and putting only one star, but this ridiculous and I’m done with this company’s crap.
  • Horrible Jun 18, 2020

    By shegacha
    As long as you don’t have a bad experience everything can be good. Except for small things every now and then. Soon as there starts being issues and you’re spending money on food that isn’t they way you want it or you can’t even tell them how you want it because they get a bad manager in your area that won’t answer the phone unless it’s to pick up and hang up when you haven’t even called prior. This had never been a problem until Dora Alabama branch hired this bad manager. I have screen shots of phone calls to this branch being on hold without to take the phone call to make a order for over 29 minutes. The reason it wasn’t longer I hung up after driving to the store only to have him be rude before I could even get one word out. I reported this and I never heard back from them. The only other option if I wasn’t satisfied was to contact the branch I had a problem with. I already tried that. I won’t continue to purchase food there that I pay for and can not get it how I want it because the manager is to busy and rude to answer the phone.
  • Worst Customer Service Apr 17, 2019

    By Hhcfcjycf
    Not only do they not have a direct number to any sort of customer service line, but they also don’t say anywhere that if you pay through the app that you will have to give them your ID for payment. So, after leaving the note on the order “don’t knock, leave at door”, they cancelled my order. And I can’t answer the door because of severe anxiety. Oh, and that’s not all, because my ex used to be the one to have his phone number listed, and answer the door, due to my severe anxiety, they didn’t call me to tell me they cancelled the order. Nope. I had to call the store, another incredibly difficult thing for me to do, and find out they not only cancelled my order but called my ex as well. You’d think that’d be everything but nope. I ordered it using points so I only had to pay for the delivery charge and those weren’t reimbursed. When I called the store I got some snotty girl too who was all “you can reorder but yeah we had to cancel your original one”. The only decent pizza place that delivers, and I don’t ever want to order from them again. Thanks for nothing.
  • The app does not align with the actual output of my delivering store Apr 2, 2019

    By Holyfishpast
    It seems as though The Dominos location that my order defaults to is unable to handle the orders that are placed. I’ve given the app and my local Dominos quite a few chances. Each time, the app estimates 20-30 minutes for delivery, yet my pizza takes well over an hour to arrive. The app will also “track” my order, but will tell me that my order has been delivered long before my order has even left the store. There are other locations nearby, but I have yet to locate an ability in the app to select my location of choice. I would appreciate the ability to choose my store since my “neighborhood Dominos” cannot keep up with demand. The associates are also no help and are very quick to answer a phone call with “your order has already left the store” (with no estimated time known ) after I’ve already spent 90 minutes waiting on one pie that I was quoted 30 minutes for. Please, make your tracker accurate, and if it doesn’t already exist, add the function to choose your store location.
  • The food is good...but the app is awful Aug 13, 2019

    By MamaGr
    This app makes no sense. They made it to be dynamic and nice to look at, but in doing so, they circumvented their primary goal of making it easy to order their food. I found many examples of this in the 10 minutes it took to order a pizza - the coupons slide across the screen with no warning, the text is far too small and has poor contrast (so you can’t read it), the lists of toppings should be visible at all times (like on a normal paper menu) without having to scroll, the sauces add-ons for the breadsticks and wings are not set against a contrasting background (so you can’t see them), the sub menus are infuriating... I could go on and on. Then when I was finally ready to check out, I entered my card info and could not click the ‘continue’ button! By the end of my app experience, I was so hungry that I just clicked cash because I honestly just wanted to be finished with this app. Maybe the real purpose of the app is to make you so frustrated that you want to use your phone to call and talk to an actual person...

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