Facebook_pixel
DocuSign - Upload & Sign Docs

DocuSign - Upload & Sign Docs

DocuSign

Fill, sign & send docs, agreements & contracts via electronic signature.

4.8 Ratings 416K+ Reviews 5M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    When you need signatures from 3 different people in 3 different locations but don't have time to travel, online signatures can help you stay on track. Make all of the preparations easy for every family mourning family member.
    img by Stefan
    5 months ago
  • img Community
    Nothing better than closing a sale on the spot. This used to be much more difficult while paper documents were still the only way to go. Now, a digital signature is as good as any. You can literally get everything done in 5 minutes.
    img by Stefan
    5 months ago
  • img Community
    Sign your documents electronically and track their lifecycle with this tool. With over 200,000 users, it allows you to create and manage document templates and signatures effectively. It offers strong and reliable security features. Also, this resource is easy to use and doesn’t require any special skills or training.
    img by Stefan
    4 months ago
  • img Expert
    1. One of the most widely used eSignature and Digital Transaction Management platform in the world, with over 50 million users worldwide
    2. A free and easy way to send and sign legally binding contracts/documents in minutes
    3. Put your signature on all kinds of important docs: NDAs, Sales contracts, Healthcare documents, Financial documents, Waivers, Leases, and more

    Reviewed by Kaylin on April 12, 2018

  • Almost perfect!! May 27, 2021

    By Ms. Em.
    I have to keep this as a five star rating only because it does the job so well. Ive never had a problem. The only issue I have is that on the app it offers a monthly subscription fee of $10 and then when you go to purchase the subscription you r charged $15 per month. If you inquire about the $5 increase the CSR informs u, very curtly, the only way you can get the $10 mo. Plan is to purchase an annual plan. I don’t need an annual plan. I need a monthly plan. You would think they would make an exception for a long time user however that is not the case customer service is very curt and they will not budge on their pricing. I think that the service is perfect.
  • Jun 16, 2021

    By Ant Will
    Easy to navigate through app . No need for a printer or search for no ink . It's all right there no excuses to not sign off on any documents saving you time and money. DocuSign is the best.
  • Spotty function and support Apr 1, 2019

    By cvonline
    UPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time.
  • Jun 11, 2021

    By Karen Morris
    The app is ok but my sister had a document she needed to sign we filled in the form but when it came time for her signature only my signature would pop up. Very frustrating so my question is this, is this at all possible in the app ? because some people dont have access to these apps and by me having the app and not being able to help was very dissapointing to me.please respond..
  • Jun 11, 2021

    By MsCarbonated
    So Helpful for taking care of elderly parent. There have been many forms to sign over the past year and with the pandemic going on I wasn't going to many different offices (doctor's, government, lawyers) just to sign documents. This app is awesome 👍
  • Jun 10, 2021

    By Ryan Harrell
    Easy use especially after the updates. Does exactly what you need to and a little more. Only complaint is I wish I could make the font size bigger on your printed name.
  • Almost perfect!! May 27, 2021

    By Ms. Em.
    I have to keep this as a five star rating only because it does the job so well. Ive never had a problem. The only issue I have is that on the app it offers a monthly subscription fee of $10 and then when you go to purchase the subscription you r charged $15 per month. If you inquire about the $5 increase the CSR informs u, very curtly, the only way you can get the $10 mo. Plan is to purchase an annual plan. I don’t need an annual plan. I need a monthly plan. You would think they would make an exception for a long time user however that is not the case customer service is very curt and they will not budge on their pricing. I think that the service is perfect.
  • Jun 16, 2021

    By Ant Will
    Easy to navigate through app . No need for a printer or search for no ink . It's all right there no excuses to not sign off on any documents saving you time and money. DocuSign is the best.
  • Spotty function and support Apr 1, 2019

    By cvonline
    UPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time.
  • Jun 11, 2021

    By Karen Morris
    The app is ok but my sister had a document she needed to sign we filled in the form but when it came time for her signature only my signature would pop up. Very frustrating so my question is this, is this at all possible in the app ? because some people dont have access to these apps and by me having the app and not being able to help was very dissapointing to me.please respond..
  • Jun 11, 2021

    By MsCarbonated
    So Helpful for taking care of elderly parent. There have been many forms to sign over the past year and with the pandemic going on I wasn't going to many different offices (doctor's, government, lawyers) just to sign documents. This app is awesome 👍
  • Jun 10, 2021

    By Ryan Harrell
    Easy use especially after the updates. Does exactly what you need to and a little more. Only complaint is I wish I could make the font size bigger on your printed name.
  • Great app but needs “Strikethrough” feature May 9, 2019

    By Mat 0679369
    I love this app as a real estate agent. I use it all the time, primarily on my iPad Pro, because I’m always on the go. However, I wish it had a “strikethrough” feature like it does on the desktop version. Also, I wish you could resize the signature and initial prompt like you can on the desktop version. One workaround I found for strikethrough is to make the strikethrough on Preview from Files on iOS. Then upload it from mobile Safari web version of DocuSign. Save and close. Then, open it on app. The strikethrough is there. Seems to work but wish it worked on app itself.
  • Jun 11, 2021

    By Erica Soares Eriquinha
    I absolutely loved it! So so simple the way to add the signature and also place in a document.... I'm speechless!!! Thank you
  • A lifesaver!! Oct 28, 2018

    By Trinity 147
    Great little app. It’s a lifesaver when you need to e-sign something & don’t have access to a computer. I gave 4 stars instead of 5 because l think there is still room for improvement. I have iPhone. Filling out forms using the text box is a little cumbersome & sometimes downright frustrating. Trying to place text boxes, sometimes they are too sensitive (moving about when trying to type or erasing previous entries) & sometimes not responsive enough (I have to tap many times to get options to pop up or remain on screen). So far, though, I’m a fan. It’s the best thing I’ve found for mobile signing. So keeping my fingers crossed, hoping the developers will make a great little app even better.
  • Jun 14, 2021

    By Erik Heiser
    Has bugs. Emailed a document to myself using share feature but it sent a completely different document. Like the ease of use but it has some other issues too.
  • Terrible support for the app and iPads Apr 7, 2021

    By Cassparilla
    One example of my continued frustration with this company: When I try to edit a normal document to resize the fields of a text box (because for some reason the website is so bad that I have to use the app on my iPad Pro to do that) the app is claiming that the page contains some fields are not supported by this device.. so I can’t edit it at all. This never used to be an issue. They have reduced the support staff who was never great to begin with as well. This company is getting worse and worse and I hope you will think twice about getting a subscription if you are considering it. Go with Adobe instead. Or anyone else who will actually care about your issues and try to solve them. My iPad Pro is a computer replacement and I shouldn’t need to use my laptop just for this app... that should be mobile friendly due to the nature of the need for this business. I would give them zero stars if I could.
  • Jun 16, 2021

    By Shanquila Sylve
    I can not use this app with in-person clients, because only my signature pops up! Very frustrating app and not user friendly.
  • Okay but could be better. Nov 16, 2020

    By SyncereTheRealtor
    As A Realtor with Keller Williams. This software is our default software. So when providing contracts for clients we have the tedious challenge of filling in templates. Some templates. Very well, others like sellers disclosure templates are ridiculously difficult to do. Because there’s probably 60 or more boxes that the client has the choice of checking. As the realtor we have to put the check boxes there for them to check. One simple update which could improve the usability. Is you did not have to go back to the menu to retrieve another checkbox or any other duplicate action. This would save so much time, having the option to just click click click click. That would be a mild positive update. Now if they came up with a way to auto populate vital information from whether the MLS or other sources would be extremely helpful.
  • You had ONE job … May 31, 2019

    By Nino186
    I don‘t normally write reviews, but this app is so bad that I feel compelled to share my frustration. The only use case of this app for me is to sign documents other people send me. I can never manage to get a decent looking signature into any of the documents. There’s two options for me: the “scan” feature, which keeps cutting off parts of my signature, or embeds my signature in a huge amount of white space for no reason. I can scan my signature just fine in any other app, like “Scanner Pro” for example. Why can’t this work reliably in this app? The other option is to “hand-draw” a signature, which never looks like my real signature if I draw it by hand. I do have an iPad Pro with Pencil, but the only choice for a virtual pen there is way too thick. So even though I can draw my signature reasonably well, it looks like I drew it with a Sharpie. Why does this app not support the Apple Pencil? I can draw my signature perfectly in dozens of other apps, only in this one it ends up looking like sh*t. This app has one job, to collect signatures, and any other *general purpose* scanning or drawing app works better for this. Except of course, there is NO WAY for me to import a scanned or drawn signature from another app. Has anyone at DocuSign actually ever tried using their own app?
  • Jun 18, 2021

    By Stephen Reimers
    Won't run on my Pixel 1. Says it may be compromised. It's not compromised. Never rooted nor messed with. Uninstalled.
  • Nice try! Jan 29, 2021

    By shwenger
    Somehow the check marks never show up on the final copy, you CANNOT write anything in a text box, and everything is very hard to place. It would be worth it to be able to do at all on the road, if only they could fix these glitches! I’ve also had glitches keep occurring where my signer cannot “finish” the document; it just keeps cycling back to the same pages over and over again. I’ve been on the phone with customer support several times, and no one seems to know why this is happening, in fact they implied it was my fault somehow, but have no suggestions for a way to fix it. After having this problem multiple times with multiple customers, I am sadly going to have to find another service, since you don’t seem to have a fix for it and it is seriously impacting my business!
  • Jun 11, 2021

    By Debbie Stanley
    It is very trying to get thru to sign. It is so complacted when asked to keep veryfying code admissions. When giving the set of numbers thr prompt bumps back with an invalid number!
  • Can’t log in... need SSO option (Okta etc) Oct 29, 2017

    By Mik3mitts
    Can’t log in. Need to add integration for SSO solutions like okta on mobile. This will not take my normal SSO password and so have no idea what my actual DocuSign password is since on desktop it is always passed through via SSO. SSO is mandates by our organization. I also tried the log-in with salesforce option, did that, successfully logged in (with SSO) and when it passed the info over it said “name and email combination already exists for this account” - no kidding, I’m trying to log in (existing user) and instead it is trying to create an account. I’m actually a big fan of docusign and the desktop app is amazing, new UI is nice - but when I can’t even log in on mobile to check on documents over the weekend it’s pretty darn frustrating. Please add better way to log in (SSO support) and I will change to 5 stars.
  • Jun 6, 2021

    By Tanya Downey
    I downloaded it yesterday, filled out my document and saved it. So everything was good. I come back today to look at a few things and it's telling me there's an error communicating with server. So I hit forget password to put a new one in and it's still saying the same exact thing. There's either a bug going on or something but I'd appreciate it if I could get into my account and finish filling out documents and not be frustrated because all of a sudden it decides not to work.
  • HELP May 12, 2021

    By Melizarr1
    I’m giving this 2 stars so I can get someone’s attention in the support center. I have an account with an email address at my old brokerage. That email address has been closed out so I need to update my email. I sent in a support ticket explaining this and YOU GUYS EMAILED THE OLD EMAIL ADDRESS. I already paid $200+ in December 2020 for this and now I can’t access this or change/update my email address. The customer service on the phone said he didn’t have access to update accounts. There has got to be someone who can change an email address or remove the 2-Step verification on my account so I don’t loose all my documents or the $200 I already paid for. He suggested a refund and to start a brand new account. Can someone else please help me?
  • img Community
    When you need signatures from 3 different people in 3 different locations but don't have time to travel, online signatures can help you stay on track. Make all of the preparations easy for every family mourning family member.
    img by Stefan
    5 months ago
  • img Community
    Nothing better than closing a sale on the spot. This used to be much more difficult while paper documents were still the only way to go. Now, a digital signature is as good as any. You can literally get everything done in 5 minutes.
    img by Stefan
    5 months ago
  • img Community
    Sign your documents electronically and track their lifecycle with this tool. With over 200,000 users, it allows you to create and manage document templates and signatures effectively. It offers strong and reliable security features. Also, this resource is easy to use and doesn’t require any special skills or training.
    img by Stefan
    4 months ago
  • img Expert
    1. One of the most widely used eSignature and Digital Transaction Management platform in the world, with over 50 million users worldwide
    2. A free and easy way to send and sign legally binding contracts/documents in minutes
    3. Put your signature on all kinds of important docs: NDAs, Sales contracts, Healthcare documents, Financial documents, Waivers, Leases, and more

    Reviewed by Kaylin on April 12, 2018

  • Almost perfect!! May 27, 2021

    By Ms. Em.
    I have to keep this as a five star rating only because it does the job so well. Ive never had a problem. The only issue I have is that on the app it offers a monthly subscription fee of $10 and then when you go to purchase the subscription you r charged $15 per month. If you inquire about the $5 increase the CSR informs u, very curtly, the only way you can get the $10 mo. Plan is to purchase an annual plan. I don’t need an annual plan. I need a monthly plan. You would think they would make an exception for a long time user however that is not the case customer service is very curt and they will not budge on their pricing. I think that the service is perfect.
  • Jun 16, 2021

    By Ant Will
    Easy to navigate through app . No need for a printer or search for no ink . It's all right there no excuses to not sign off on any documents saving you time and money. DocuSign is the best.
  • Jun 11, 2021

    By MsCarbonated
    So Helpful for taking care of elderly parent. There have been many forms to sign over the past year and with the pandemic going on I wasn't going to many different offices (doctor's, government, lawyers) just to sign documents. This app is awesome 👍
  • Jun 10, 2021

    By Ryan Harrell
    Easy use especially after the updates. Does exactly what you need to and a little more. Only complaint is I wish I could make the font size bigger on your printed name.
  • Great app but needs “Strikethrough” feature May 9, 2019

    By Mat 0679369
    I love this app as a real estate agent. I use it all the time, primarily on my iPad Pro, because I’m always on the go. However, I wish it had a “strikethrough” feature like it does on the desktop version. Also, I wish you could resize the signature and initial prompt like you can on the desktop version. One workaround I found for strikethrough is to make the strikethrough on Preview from Files on iOS. Then upload it from mobile Safari web version of DocuSign. Save and close. Then, open it on app. The strikethrough is there. Seems to work but wish it worked on app itself.
  • Jun 11, 2021

    By Erica Soares Eriquinha
    I absolutely loved it! So so simple the way to add the signature and also place in a document.... I'm speechless!!! Thank you
  • Jun 9, 2021

    By Chris Lewis
    Great app,easy to use. The lady that can't open app,if you using your phone,cut off for few seconds and turn on,that normally works
  • DocuSign is the Best and it's simple Jan 18, 2018

    By Curran24
    One of my favorite apps! I've been using DocuSign for years and have had no complaints. It's simple and user friendly. If you can't figure it out, then it probably has something to do with you and not the app or service itself. I use this a lot with my job and also with my family and friends. Signing documents can't get any easier. It literally take me less than a few minutes to import a document into DocuSign, place signature and/or other necessary fill-in’s, and email the signed copy right back to myself, or necessary party.
  • Latest update rocks Feb 2, 2019

    By ilikeapu
    I’ve been using this app for the last year and a half. Typically it’s a last resort because it was clunky and didn’t have all the features I needed so I’d generally prefer to wait til I was at my laptop. The most recent updates (which I discovered just now by accident) have made me VERY happy. Able to edit/send drafts now. Easier to change between signers. Easier to add documents. I suspect there are other changes as well but I am satisfied with those I mentioned. Much needed improvements are going to make my work life a little easier.
  • Jun 15, 2021

    By Siobhan Sands Bailey
    So easy. Too days trying other ways to sign a document. Wish I knew of this app sooner. Life saver!
  • Spotty function and support Apr 1, 2019

    By cvonline
    UPDATE: I received a reply from development. That’s a good sign. I am updating to four stars. It could benefit from a freehand option and a snail mail field. There is no multiple signer option when they’re all in the same room. Those would make a five star app. I am testing DocuSign as an alternative to SignEasy, which I have used for years. There is no freehand option on DocuSign. When DocuSign works, it works well. However, the real problem began when I received an email with a pdf, and DocuSign failed to import it. When I contacted support it took an hour for them to tell me that that’s not how the app works (incorrect). If I had not been able to use SignEasy to sign the PDF, it would have been a serious problem for me. I need to be able to rely on a signing platform, and so far I can’t rely on DocuSign or SignEasy. This review seems to be the only way to alert DocuSign to the problem, as support was a waste of time.
  • Jun 11, 2021

    By Karen Morris
    The app is ok but my sister had a document she needed to sign we filled in the form but when it came time for her signature only my signature would pop up. Very frustrating so my question is this, is this at all possible in the app ? because some people dont have access to these apps and by me having the app and not being able to help was very dissapointing to me.please respond..
  • A lifesaver!! Oct 28, 2018

    By Trinity 147
    Great little app. It’s a lifesaver when you need to e-sign something & don’t have access to a computer. I gave 4 stars instead of 5 because l think there is still room for improvement. I have iPhone. Filling out forms using the text box is a little cumbersome & sometimes downright frustrating. Trying to place text boxes, sometimes they are too sensitive (moving about when trying to type or erasing previous entries) & sometimes not responsive enough (I have to tap many times to get options to pop up or remain on screen). So far, though, I’m a fan. It’s the best thing I’ve found for mobile signing. So keeping my fingers crossed, hoping the developers will make a great little app even better.
  • Jun 11, 2021

    By Debbs Cameron
    A tutorial on how to use your services would be a good idea, otherwise it works well - just a shame it is so expensive (for home and personal use)
  • Everything works except notifications Mar 7, 2019

    By iforg0t
    Creating a signature and signing is easy. Signing and finishing the doc is quick if I’ve already read it. However, I like to read the document as I sign, so I wish it were easier to sign inline while reading the doc, instead of the app immediately skipping to the next place to sign, sometimes several pages further down. The app does not know or notify me when someone sends me a document. I have to first open the app, and then it finds new entries. Shouldn’t it be getting them by push notification without me having the app open? I have all notifications enabled for this app.
  • Jun 11, 2021

    By Amanda Mann
    Effective and relatively easy. Dates are in American format, which doesn't work for UK.
  • Apr 10, 2021

    By Michelle Lartigue
    It's really good. Don't need a printer for signing my name, initial, date, etc. You can do everything here. It has an option where it can automatically scan the doc and let's you know where to sign but for some reason the 2 times I've used it, it marks more than I need and it confuses me. So I don't use it anymore if a doc has more than 3 pages or multiple selections like a questionnaire document. Other than, is pretty simple
  • Jun 14, 2021

    By Erik Heiser
    Has bugs. Emailed a document to myself using share feature but it sent a completely different document. Like the ease of use but it has some other issues too.
  • Updates needed to save time when creating a contract Dec 27, 2020

    By DMGUxoxoxo
    When i create a docusign agreement, the old version of the app was much better. What i mean is that when I tap the signature button, it places the signature icon in the middle of the screen and I am forced to then grab that icon and move it to the necessary location. In the old version, all I had to do was tap the screen in the location I wanted place the icon. With the new version, takes me twice as long to create a docusign agreement because I am touching the icon twice for every signature. iIf you could change it back to where we can just tap the screen on the place we want to place the signature, that would be great!! Otherwise, I love the app!!
  • Great app but could use some tweaking Mar 27, 2019

    By NoahIan
    I have been using the DocuSign app for years now for my business. It’s nice but would love to be able to make strike thru and changes to emails and documents if mistakes are made. As of now, if I make a mistake Lets say in the signer’s email. I have to reload the documents and do it all over again. After someone has signed and they need to make a change. I have to send the document to another app to make changes, then send back to DocuSign to have them initial those changes. It would be nice not to have to send to another app to make changes and just do it directly from DocuSign. Call me if you want help to improve the app. As I use it several times a week.
  • Okay but could be better. Nov 16, 2020

    By SyncereTheRealtor
    As A Realtor with Keller Williams. This software is our default software. So when providing contracts for clients we have the tedious challenge of filling in templates. Some templates. Very well, others like sellers disclosure templates are ridiculously difficult to do. Because there’s probably 60 or more boxes that the client has the choice of checking. As the realtor we have to put the check boxes there for them to check. One simple update which could improve the usability. Is you did not have to go back to the menu to retrieve another checkbox or any other duplicate action. This would save so much time, having the option to just click click click click. That would be a mild positive update. Now if they came up with a way to auto populate vital information from whether the MLS or other sources would be extremely helpful.
  • Jun 11, 2021

    By Debbie Stanley
    It is very trying to get thru to sign. It is so complacted when asked to keep veryfying code admissions. When giving the set of numbers thr prompt bumps back with an invalid number!
  • HELP May 12, 2021

    By Melizarr1
    I’m giving this 2 stars so I can get someone’s attention in the support center. I have an account with an email address at my old brokerage. That email address has been closed out so I need to update my email. I sent in a support ticket explaining this and YOU GUYS EMAILED THE OLD EMAIL ADDRESS. I already paid $200+ in December 2020 for this and now I can’t access this or change/update my email address. The customer service on the phone said he didn’t have access to update accounts. There has got to be someone who can change an email address or remove the 2-Step verification on my account so I don’t loose all my documents or the $200 I already paid for. He suggested a refund and to start a brand new account. Can someone else please help me?
  • Terrible support for the app and iPads Apr 7, 2021

    By Cassparilla
    One example of my continued frustration with this company: When I try to edit a normal document to resize the fields of a text box (because for some reason the website is so bad that I have to use the app on my iPad Pro to do that) the app is claiming that the page contains some fields are not supported by this device.. so I can’t edit it at all. This never used to be an issue. They have reduced the support staff who was never great to begin with as well. This company is getting worse and worse and I hope you will think twice about getting a subscription if you are considering it. Go with Adobe instead. Or anyone else who will actually care about your issues and try to solve them. My iPad Pro is a computer replacement and I shouldn’t need to use my laptop just for this app... that should be mobile friendly due to the nature of the need for this business. I would give them zero stars if I could.
  • Jun 16, 2021

    By Shanquila Sylve
    I can not use this app with in-person clients, because only my signature pops up! Very frustrating app and not user friendly.
  • You had ONE job … May 31, 2019

    By Nino186
    I don‘t normally write reviews, but this app is so bad that I feel compelled to share my frustration. The only use case of this app for me is to sign documents other people send me. I can never manage to get a decent looking signature into any of the documents. There’s two options for me: the “scan” feature, which keeps cutting off parts of my signature, or embeds my signature in a huge amount of white space for no reason. I can scan my signature just fine in any other app, like “Scanner Pro” for example. Why can’t this work reliably in this app? The other option is to “hand-draw” a signature, which never looks like my real signature if I draw it by hand. I do have an iPad Pro with Pencil, but the only choice for a virtual pen there is way too thick. So even though I can draw my signature reasonably well, it looks like I drew it with a Sharpie. Why does this app not support the Apple Pencil? I can draw my signature perfectly in dozens of other apps, only in this one it ends up looking like sh*t. This app has one job, to collect signatures, and any other *general purpose* scanning or drawing app works better for this. Except of course, there is NO WAY for me to import a scanned or drawn signature from another app. Has anyone at DocuSign actually ever tried using their own app?
  • Jun 18, 2021

    By Stephen Reimers
    Won't run on my Pixel 1. Says it may be compromised. It's not compromised. Never rooted nor messed with. Uninstalled.
  • Nice try! Jan 29, 2021

    By shwenger
    Somehow the check marks never show up on the final copy, you CANNOT write anything in a text box, and everything is very hard to place. It would be worth it to be able to do at all on the road, if only they could fix these glitches! I’ve also had glitches keep occurring where my signer cannot “finish” the document; it just keeps cycling back to the same pages over and over again. I’ve been on the phone with customer support several times, and no one seems to know why this is happening, in fact they implied it was my fault somehow, but have no suggestions for a way to fix it. After having this problem multiple times with multiple customers, I am sadly going to have to find another service, since you don’t seem to have a fix for it and it is seriously impacting my business!
  • Can’t log in... need SSO option (Okta etc) Oct 29, 2017

    By Mik3mitts
    Can’t log in. Need to add integration for SSO solutions like okta on mobile. This will not take my normal SSO password and so have no idea what my actual DocuSign password is since on desktop it is always passed through via SSO. SSO is mandates by our organization. I also tried the log-in with salesforce option, did that, successfully logged in (with SSO) and when it passed the info over it said “name and email combination already exists for this account” - no kidding, I’m trying to log in (existing user) and instead it is trying to create an account. I’m actually a big fan of docusign and the desktop app is amazing, new UI is nice - but when I can’t even log in on mobile to check on documents over the weekend it’s pretty darn frustrating. Please add better way to log in (SSO support) and I will change to 5 stars.
  • Jun 6, 2021

    By Tanya Downey
    I downloaded it yesterday, filled out my document and saved it. So everything was good. I come back today to look at a few things and it's telling me there's an error communicating with server. So I hit forget password to put a new one in and it's still saying the same exact thing. There's either a bug going on or something but I'd appreciate it if I could get into my account and finish filling out documents and not be frustrated because all of a sudden it decides not to work.
  • Mar 24, 2021

    By lalaine pereyra
    At first this app was really useful. I am able to sign my documents smoothly and there were no issues encountered. But now since the last update, as I was trying to sign a new document the system keeps on telling me to re-log in which I obediently did. However, on the next part it will ask yoy to re-log in again and when you try it there will be an error saying Access token is error-ed out. It does not allow me to sign. Hope you can fix this issue.
  • Apr 14, 2021

    By J J
    Wrong file attached multiple occasions - even after 4/12/2021 update. DO NOT USE FOR SENSITIVE INFORMATION! The idea is great but the execution is bad. On multiple occasions, after signing the document (while viewing the signed document mind you), I hit the share button & send a copy via email and the recipient tells me they didn't get the document that was supposed to be sent. When I look at the email, another document was attached. The last time, it attached a document from over a year ago.
  • Issue Finish and Close Apr 11, 2018

    By Hardwork316
    I have been using this app for years. And now there’s a major bug! I wasted 2 hours trying to sign one document. Apparently after signing a document, if you choose Finish and Close, the document does not show up in the list of documents. Frustrating. I also deleted my entire list of previous documents and they keep coming back. I have uninstalled and installed and no luck. I have imported from Dropbox and email, sign and close. No luck. HOWEVER, it did work... after I signed, selected Finish and Email. After emailing, I got the document finally in my list along with all the duplicates of trying to sign Finish and close before. So frustrating. 1 star review until I see this fixed.

What’s Groovy

What’s Subpar

Want more reviews? Sign up for free to get all-access!

As well as curated coupons daily to your inbox. Save up to 90% on Apps & Games.

We will never share or sell your data with third parties. You can opt out anytime.

Loading...