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Doctor On Demand

Doctor On Demand

Doctor On Demand, Inc

Live Video Visits with Board-Certified Physicians and Psychologists

4.9 Ratings 128K+ Reviews 1M+ Downloads
Featured on Must-Have Apps to Increase Chances of Getting Pregnant

About Doctor On Demand

Live Video Visits with Board-Certified Physicians and Psychologists
see more about Doctor On Demand

Ratings & Reviews

4.9
128.1K+ Ratings
  1. 5
    95+%
  2. 4
    3+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Save the hassle of waiting at a doctor’s office, urgent care, or emergency room! Highly recommend! Mar 6, 2020

    By jekoorb
    I’ve been to my daughters pediatrician twice this week, er once, have been in constant contact with their office... for them to only initially run two flu swabs for them to come back negative. Her fever was sky high (over 106 on forehead) and they dismissed it because it was a forehead thermometer, which I demonstrated it read me correctly, and she had a dose of Tylenol before being seen about 45 min.... her fever persisted so long she developed an ulcer in her mouth on her lower gum line! I know my daughter better than anyone else and if I’m going out of my way to switch my work shifts around to make sure she’s getting the medical attention she needs only to walk away with nothing, no diagnosis or anything... it’s very discouraging! I’ve had about 10 hours (that’s being VERY generous) of sleep since Tuesday! At this point it’s not only taking a toll on my baby but also her caregiver! Instead of going into the office to get her swabbed for strep that they 100% failed to do so between 3-4 staff members I’ve been in contact with all week, I looked up telemedicine through my UnitedHealthcare, found this app, was a quick set up and a wonderful experience!! I recommend this very much!!!! You won’t regret it! I NEVER do reviews but I’m so blown away, I just had to! I wish I had contacted them sooner!!!
    more
  • Jan 9, 2021

    By Caitlin Coffeen
    Ive used this once. Everything went well. I don't have health insurance right now and figured paying the 75 dollars would be cheaper than actually going to a doctor's office. The visit was short and sweet. The doctor was very polite and comforting. I was being seen for possible covid-19 symptoms, the doctor ordered a test and sent me a not to send to work, both documents were delivered to the app while I was still on the call with her. I will probably use this service again in the future.
    more
  • Highly Recommend Nov 19, 2018

    By Naomi Tilley
    I don’t often write app reviews but felt compelled to with this. I am an international flight attendant and this app is a game changer for me! If it had not been for Dr on Demand I would have had to find an urgent care center somewhere, wait hours in a room filled with other sick people and would’ve paid far more just to be told what I already intuitively know...that I have a head cold and an ear infection. These factors are what usually kept me from going to urgent care and getting the treatment I probably needed. Can you imagine being in a foreign country, not speaking the language, having to weather snow and ice on foot while you try to make your way to a hospital in a country where you don’t have insurance coverage, alone, only to have to trek back to your hotel and find the nearest pharmacy on the way? It’s a big deterrent. Now, with Dr on Demand, I can do it from the comfort of my hotel room and the app will locate the closest pharmacy. Today, this app and the wonderful doctor kept me from flying with a middle ear infection and risking potentially blowing an ear drum, which would have resulted in permanent hearing loss. I waited less than two minutes and the appointment probably only took five minutes. This is my new, most favorite health app! Everyone should download it and have it ready for when they need it.
    more
  • Jan 2, 2021

    By Anni Bananii
    Incredible! Really! Dr+ is a Godsend and has made it much easier to get the medical treatment I need. I live in a rural area with few doctor's which often makes appointments hard to come by witbout being very ill. I look forward to continuing to use this platform. It is so easy to navigate and keeps you updated all the way through your appointment making it easy to keep up with visits that may otherwise be forgotten about. Thank you Dr+! Truly, thank you!
    more
  • Convenient and Efficient! Oct 3, 2017

    By princessleah7x
    This app has changed my mental health experiences for the better! Between struggling being able to physically make it to appointments and struggling being consistent, the Dr on Demand app helped for a few reasons. With my current health insurance, I’m actually SAVING money because I don’t have a copay to use this app where as seeing my psychologist and psychiatrist in person was $20/visit. Amazing! Also, I can see them with my own technology I love dearly, in the comfort of my own home, and being able to read bios of doctors and booking with ones that seem like the best fit for me. One time I had a poor WiFi connection and my appointment wasn’t very successful - the Dr on Demand customer service was receptive, easy to get in touch with, and empathetic and patient. I can not recommend this app and service enough to friends, family, and the strangers of the apple App Store. This is probably my second review for an app ever - I just think it’s really important to be able to see how great this app is. I also really loved when I signed up for an account this service was able to immediately tell me copays I expected for each corresponding service it offers based on my insurance before I even booked with someone. Please give this a go!
    more
  • Ripped Off Mar 26, 2018

    By Luvdayankees
    I don’t normally write reviews however bc I just used this app I didn’t want this to happen to someone else..This app started off charging $40 then moved up to $50 then jumped up to $75 which is a little steep..Despite that I paid it bc I don’t have a primary care doctor or insurance.. I scheduled my appointment & waited on my doctor..I have asthma & needed a refill on my albuterol for my nebulizer..I have used this service before to get refills on it & they normally write the prescription for a 90 day supply which only last me around 45 days but then they give me 2 additional refills..But not this time..This doctor literally talked to me for 5 minutes in which he lectured me for 3 of the 5 minutes on not having a primary care doctor..He wrote me a prescription for albuterol but only a 30 day supply that will only last me 15 days and zero refills..So in all I paid $75 for 5 minutes of his time & a $3 persription with no refills & lectured for not having a primary physician..I tried to call the customer service & explain what happened & the girl seemed apologetic but offered NO solutions to help out..Needless to say I will NEVER use this service again nor will I recommend it to anyone..It seems as if all they care about is getting your money & don’t care if you get what you need..
    more
  • Thought it would be convenient.... Jan 4, 2020

    By Brewsg
    I’ve had this app for over a year but my past two visits have been awful due to technical error. I had scheduled one appointment about a week before and when the time came I was logged into the app waiting for 30 minutes and the visit was canceled. Took about a week for my copay to be voided back onto my car. I was waiting to go over a refill for Zoloft and which I had just enough to last me to that appointment. Since it didn’t happen, no medicine. Took support 5 days or so to get back to me when there instant message says “ a few hours “. Still no Zoloft to this day. Second, I had gotten at UTI in which happened regular for me since my immune system is compromised. Had visit it went through till the end, waiting for 24 hours for prescription to show up, nothing. Nothing on app, nothing at pharmacy. Messaged support, no answer for two days, called and they say it wasn’t sent due to technically error. I’m in pain more and more each day this hasn’t been resolved and I can’t afford/ have time with work to get prescription. Frustrated beyond belief and don’t think I’ll be relying on this app anymore. Also it’s been about 2 weeks since my meds haven’t been filled . Disappointed.
    more
  • Dec 20, 2020

    By Kelly Norton-Janssen
    Have used this app before with zero issues. And then yesterday came and I have an appt. That appointment goes just fine and doctor says she will call me in a script which was the reason for appt - med refill. Usually within less than an hour the full summary is written by doc and posted on app for me and then the script is called in NONE OF THIS HAS HAPPENED. I have submitted questions for customer service for help and no one answers me. At all. Over 24 hours has passed and radio silence. ......
    more
  • Horrible Customer Service Nov 19, 2019

    By Mamalove43
    I called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!
    more
  • Terrible Experience Feb 8, 2019

    By Sad Mama Bear
    After using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed.
    more
  1. Too sick to get out of bed, or just too busy to leave work? See a board-certified physician & get high-quality health care without leaving the house
  2. No waiting rooms, no miserable drives through morning traffic! Talk to caring medical professionals and get the prescriptions you need in minutes
  3. Stay informed. See exactly what your visit will cost before you visit your doctor. Available with or without insurance

Reviewed by Laura S on December 20, 2017

  • Save the hassle of waiting at a doctor’s office, urgent care, or emergency room! Highly recommend! Mar 6, 2020

    By jekoorb
    I’ve been to my daughters pediatrician twice this week, er once, have been in constant contact with their office... for them to only initially run two flu swabs for them to come back negative. Her fever was sky high (over 106 on forehead) and they dismissed it because it was a forehead thermometer, which I demonstrated it read me correctly, and she had a dose of Tylenol before being seen about 45 min.... her fever persisted so long she developed an ulcer in her mouth on her lower gum line! I know my daughter better than anyone else and if I’m going out of my way to switch my work shifts around to make sure she’s getting the medical attention she needs only to walk away with nothing, no diagnosis or anything... it’s very discouraging! I’ve had about 10 hours (that’s being VERY generous) of sleep since Tuesday! At this point it’s not only taking a toll on my baby but also her caregiver! Instead of going into the office to get her swabbed for strep that they 100% failed to do so between 3-4 staff members I’ve been in contact with all week, I looked up telemedicine through my UnitedHealthcare, found this app, was a quick set up and a wonderful experience!! I recommend this very much!!!! You won’t regret it! I NEVER do reviews but I’m so blown away, I just had to! I wish I had contacted them sooner!!!
    more
  • Jan 9, 2021

    By Caitlin Coffeen
    Ive used this once. Everything went well. I don't have health insurance right now and figured paying the 75 dollars would be cheaper than actually going to a doctor's office. The visit was short and sweet. The doctor was very polite and comforting. I was being seen for possible covid-19 symptoms, the doctor ordered a test and sent me a not to send to work, both documents were delivered to the app while I was still on the call with her. I will probably use this service again in the future.
    more
  • Highly Recommend Nov 19, 2018

    By Naomi Tilley
    I don’t often write app reviews but felt compelled to with this. I am an international flight attendant and this app is a game changer for me! If it had not been for Dr on Demand I would have had to find an urgent care center somewhere, wait hours in a room filled with other sick people and would’ve paid far more just to be told what I already intuitively know...that I have a head cold and an ear infection. These factors are what usually kept me from going to urgent care and getting the treatment I probably needed. Can you imagine being in a foreign country, not speaking the language, having to weather snow and ice on foot while you try to make your way to a hospital in a country where you don’t have insurance coverage, alone, only to have to trek back to your hotel and find the nearest pharmacy on the way? It’s a big deterrent. Now, with Dr on Demand, I can do it from the comfort of my hotel room and the app will locate the closest pharmacy. Today, this app and the wonderful doctor kept me from flying with a middle ear infection and risking potentially blowing an ear drum, which would have resulted in permanent hearing loss. I waited less than two minutes and the appointment probably only took five minutes. This is my new, most favorite health app! Everyone should download it and have it ready for when they need it.
    more
  • Jan 2, 2021

    By Anni Bananii
    Incredible! Really! Dr+ is a Godsend and has made it much easier to get the medical treatment I need. I live in a rural area with few doctor's which often makes appointments hard to come by witbout being very ill. I look forward to continuing to use this platform. It is so easy to navigate and keeps you updated all the way through your appointment making it easy to keep up with visits that may otherwise be forgotten about. Thank you Dr+! Truly, thank you!
    more
  • Convenient and Efficient! Oct 3, 2017

    By princessleah7x
    This app has changed my mental health experiences for the better! Between struggling being able to physically make it to appointments and struggling being consistent, the Dr on Demand app helped for a few reasons. With my current health insurance, I’m actually SAVING money because I don’t have a copay to use this app where as seeing my psychologist and psychiatrist in person was $20/visit. Amazing! Also, I can see them with my own technology I love dearly, in the comfort of my own home, and being able to read bios of doctors and booking with ones that seem like the best fit for me. One time I had a poor WiFi connection and my appointment wasn’t very successful - the Dr on Demand customer service was receptive, easy to get in touch with, and empathetic and patient. I can not recommend this app and service enough to friends, family, and the strangers of the apple App Store. This is probably my second review for an app ever - I just think it’s really important to be able to see how great this app is. I also really loved when I signed up for an account this service was able to immediately tell me copays I expected for each corresponding service it offers based on my insurance before I even booked with someone. Please give this a go!
    more
  • Great when it works Feb 11, 2019

    By Dree74
    So here’s the deal... when things are working well, this is an excellent tool. But if anything goes awry... scheduling or billing for example, then you sometimes end up getting the run around. I had a scheduling issue twice and it was fixed once and the other time it was due to the doctor taking a vacation during the week she wanted me to reschedule. But... I was unable to get that information from anyone until my next appointment so I almost ran out of medication. It is NOT easy to reach your doctor outside of your appointment time. My biggest issue has been with billing. All of a sudden I am being charged $99 when it used to be $30 and I have communicated multiple times and in multiple ways and have been completely blown off. They say my issue had been escalated but then nothing happens and no one can give me any new information. This is over the course of many weeks so I have been quite patient. If they do not reimburse me the balance then my rating for this app is going to unfortunately go down. But as of right now I am giving them 4 stars because when it works smoothly it is terrific. Thx.
    more
  • Jan 4, 2021

    By Jody
    While I like the convenience of this platform, it is UNACCEPTABLE that I have been cut off at the 15 minute mark, while the doctor is still talking to me! This has been twice! I have no idea what she is going to do and I have no time to ask questions at all! Its my health! I am definitely considering going back to the office, if possible as this is really unethical.
    more
  • Ripped Off Mar 26, 2018

    By Luvdayankees
    I don’t normally write reviews however bc I just used this app I didn’t want this to happen to someone else..This app started off charging $40 then moved up to $50 then jumped up to $75 which is a little steep..Despite that I paid it bc I don’t have a primary care doctor or insurance.. I scheduled my appointment & waited on my doctor..I have asthma & needed a refill on my albuterol for my nebulizer..I have used this service before to get refills on it & they normally write the prescription for a 90 day supply which only last me around 45 days but then they give me 2 additional refills..But not this time..This doctor literally talked to me for 5 minutes in which he lectured me for 3 of the 5 minutes on not having a primary care doctor..He wrote me a prescription for albuterol but only a 30 day supply that will only last me 15 days and zero refills..So in all I paid $75 for 5 minutes of his time & a $3 persription with no refills & lectured for not having a primary physician..I tried to call the customer service & explain what happened & the girl seemed apologetic but offered NO solutions to help out..Needless to say I will NEVER use this service again nor will I recommend it to anyone..It seems as if all they care about is getting your money & don’t care if you get what you need..
    more
  • Thought it would be convenient.... Jan 4, 2020

    By Brewsg
    I’ve had this app for over a year but my past two visits have been awful due to technical error. I had scheduled one appointment about a week before and when the time came I was logged into the app waiting for 30 minutes and the visit was canceled. Took about a week for my copay to be voided back onto my car. I was waiting to go over a refill for Zoloft and which I had just enough to last me to that appointment. Since it didn’t happen, no medicine. Took support 5 days or so to get back to me when there instant message says “ a few hours “. Still no Zoloft to this day. Second, I had gotten at UTI in which happened regular for me since my immune system is compromised. Had visit it went through till the end, waiting for 24 hours for prescription to show up, nothing. Nothing on app, nothing at pharmacy. Messaged support, no answer for two days, called and they say it wasn’t sent due to technically error. I’m in pain more and more each day this hasn’t been resolved and I can’t afford/ have time with work to get prescription. Frustrated beyond belief and don’t think I’ll be relying on this app anymore. Also it’s been about 2 weeks since my meds haven’t been filled . Disappointed.
    more
  • Bad time to be sick! Mar 18, 2020

    By Creelox
    I’ve used the service a few times successfully. This time when I tried to schedule an appointment it started my count down timer off at 50 minutes. I figured there was a high demand so instead of going in to the Med Clinic I could just wait. The 50 minute counted down to less than 5. I patiently waited and as I watched it reset to over an hour. It did this the next three times for an hour each time! I set it up for texts so it would warn me when I was next. Got my text. Hopped back on and watched it reset again! Tried to sleep and had a rough night. Next day I’m driving almost 24 hours and my phone alerts me that I had a Dr Ready. I’m using a hands free kit and my phone is mounted to my dash. I answer my phone and I see a Dr on the other side. He said “I cant talk to you while your driving” And then hung up! I had already began to pull over to the shoulder. Had been trying to tell him I was pulling over when he cut off the connection. I tried to get back in contact but there was no record of a visit and it prompted me to start all over! Was a big waste of time. I hope they get all of the bugs and glitches fixed!
    more
  • Customer Service Feb 14, 2019

    By SKT09
    I had a great experience with this app at first. However, my last visit, the dr stated that she was giving me a dr slip for work. After a couple of hours, I did not receive the slip, so I sent a message through the app. The automated response stated it would be reviewed within a “few hours”. After 7 hours, I called into the customer service line, the lady that answered the call stated there was nothing in the file about an excuse note for work. She told me in the future, that I needed to request the note while on the phone. However, it was by the request of the Dr that I not go to work due to my symptoms. The rep was very rude and blamed the fact that i didn’t have a note on me, and told me that it would have been instant for the note to show up. It was at least an hour after my discussion with the dr that my file was updated and medicine was sent to the pharmacy. I messaged customer service and called back several times. I have yet to receive this excuse. Even if I had, it is way passed the allotted time permitted by my employer to turn one in. I have received the run around by every rep that keeps stating 24-48 hours I would have one. It’s been 4 days.
    more
  • Dec 20, 2020

    By Kelly Norton-Janssen
    Have used this app before with zero issues. And then yesterday came and I have an appt. That appointment goes just fine and doctor says she will call me in a script which was the reason for appt - med refill. Usually within less than an hour the full summary is written by doc and posted on app for me and then the script is called in NONE OF THIS HAS HAPPENED. I have submitted questions for customer service for help and no one answers me. At all. Over 24 hours has passed and radio silence. ......
    more
  • Horrible Customer Service Nov 19, 2019

    By Mamalove43
    I called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!
    more
  • Terrible Experience Feb 8, 2019

    By Sad Mama Bear
    After using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed.
    more
  • Jan 13, 2021

    By Charles Sauvageau
    Looks good on the surface, looks ARE deceiving. After your first or second appointment you won't be able to schedule with any regularity. This company had a lot of potential, but what an amateur organization.
  • Paid over $50 for disappointment Jan 1, 2019

    By MissRani
    Unfortunately this app was not the wonderful experience others have had. I am a big fan of apps and technology so I loved the idea of seeing a doctor this way. I was so frustrated with the result. I got my doctor appointment right away which was great Doctor was nice and listened well but could not find the very common medicine I needed in her system. Then the call lost all audio ... we had to lip read and write stuff on paper to finish call. She promised she’d get my prescription ordered correctly. I didn’t get it filled right away cause I didn’t need it. When I went to pharmacy prescription wasn’t there. No script ordered from any new doctor. When I wrote customer service and asked for help they simply sent an auto response that said 30 days had passed since my appoinment and there was nothing they could offer me. I feel cheated because I had bad in app experience and paid to see a doctor that wasn’t able to keep her promise to get me the medicine I needed ... in light of all this I was shocked customer service turned their back on me only after 30 days? Not ok. Terrible terrible terrible :( don’t risk loosing 50-75 dollars to ppl who don’t even try to make right their shortcomings.
    more

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