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Dialpad

Dialpad

Dialpad, Inc

Dialpad is business communications built for today’s workforce

3.7 Ratings 1K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • Everything about the app is great except 1 thing Jun 30, 2021

    By D Scone
    I’ve used Dialpad for years. Both in a large corporate setting and now currently small business. I managed and have set up the Dialpad VOIP system for both scenarios for all employees. Business Texting is the area they need to improve on. Especially on the mobile app. We are a small business and use the “main line” option in Dialpad. This effects department phone numbers as well but we allow customers to text us and it’s very congested and hard to manage. The Dialpad Windows app finally added a Message Tab at the top that finally groups messages into one area but the mobile apps still don’t have this option. Also notifications don’t work for messaging so we don’t know if we got a text. Notifications only work if you text from your Dialpad number and not the business line. 1. Add message grouping tab on mainline and department on Mobile apps. 2. Add notifications to all operators if a text is received. Either from the app or to your phone number for SMS Forwarding 3. Not a need but more a request, have a Dialpad integration within your website for texting. Another area to make more money for them :)
  • Excellent customer service but app could be better May 6, 2021

    By badabs
    So I’ve been using Dialpad for my client and I for about 2 months now. We share the mainline number which allows me to answer calls and text messages in behalf of his company. Great for remote work especially for those that need an assistant. So when it comes to the call quality, and the use of the app, it’s awesome. Also the customer service is wonderful. However, there are some basic features that I feel it’s lacking. For example, if you’re sharing a main line like we are, you don’t get sound notifications at all. So you have to be glued on to the app in order to see when you get messages or you will never know, and honestly who has time for that? I feel like this is something that should be integrated like yesterday. As of right now you only get sound notifications to your direct line but not on a main shared line, regardless of the kind of plan you have. Dialpad could be on top of all other VOIT systems if they would fix such basic issues. Also, auto SMS responses for text messages would be fantastic on a main share line as well!
  • Love/Hate Sep 4, 2019

    By Sarah*444!
    The concept of Dialpad is the new way of doing business in the modern world. However it has a way to go before it meets the standard of reliable business communications. It’s a great value for the price however the reduced overhead is hard to justify when the product is so unreliable. Our entire organization has problems with dialpad daily. Devices not ringing, calls not coming through, it can have negative impacts on business because nowadays customers move right on to the next company on the list. People don’t leave voicemails anymore. Consider alternative options and reliability before choosing Dialpad, we love it but may need to find a product we can rely on. Also keep in mind you can only contact support via the web so that brings communication challenges and delayed response times for support too.
  • So far, so good Dec 13, 2018

    By Gopirque
    I’ve been using Dialpad for well over 6 months now across my iPad, OnePlus, and Mac and it works very well. There have been very few issues and for my small business purposes it works great. Missing one star because I still see some room for improvement regarding the app interface (like working with texts) and on the iPad when clicking a phone number Apple’s launcher doesn’t bring up DialPad as an option. However, transferring calls between devices is GREAT, call quality has usually been top notch, and the launchers on my other devices work great so it’s worth of a solid 4 stars.
  • Reliable Business Phone System May 8, 2021

    By bela_cqua
    We switched to Dialpad from another VOIP provider a few months into the pandemic and have greatly benefited from the switch. Dialpad’s call quality and reliability is much better and it works seamlessly across devices. The fact that it also integrates seamlessly with Salesforce is a nice bonus. I do wish they have a more robust feature set around coaching groups though. As things stand right now, features like call recording etc. are on or off for ALL users across ALL coaching groups which sort of defeats the purpose as many orgs need to record and mentor only a few employees as opposed to the whole company. Here’s to hoping they fix these issues soon in upcoming releases.
  • Favorite Business Line Jun 30, 2021

    By BriaSav
    I admire being able to be connected on all my devices to access my business line without having to carry a second phone. Though everything is great with the platform sometimes the app can lag after phone calls and the missing capability of me not being able to change the notifications tone is app causes me to only give 4 stars! Hope to see these improvements soon.
  • Switch To Dialpad Dec 13, 2018

    By andyabramson
    I have been using Dialpad since it was called Switch and as business calling services go, this has been the best all-around experience. My agency runs on it and the mobile app on iPad and iPhone takes advantage of all the iOS features. Since Apple introduced CallKit the app integrates with the devices seamlessly. Call quality also can't be beat. I've even used it with a data only Google Fi SIM as well as local SIM cards around the globe when I travel and the calling and messaging experience was terrific.
  • Wow talk about something that does it all! May 2, 2019

    By JazJon
    I’m so impressed how advanced this system is. I have three companies and can manage all three voicemail boxes from one app with one credential. I can also share access with others a well. SMS MMS to from all internal external. HD voip option via app on demand. Real time AI transcription too. I even love the Windows App. The developers have obviously put in a ton of effort in when you all the small details and options. Dial pad will take my companies to the next level for sure bye-bye Google Voice.
  • Jun 3, 2021

    By Jose Rivera
    Love the business focus, for a small business. Because having a seperate phone number, texting to the office number, voice mail to text service and web/conference number meeting service makes your business a strong powerhouse to those who just operate with a cell phone number.
  • Jun 30, 2021

    By Kethry Tiggs
    The interface is really beautifully designed. It isn't always the most seamless experience, but I've enjoyed it more than I have other VoIP apps and it gets the job done.
  • Everything about the app is great except 1 thing Jun 30, 2021

    By D Scone
    I’ve used Dialpad for years. Both in a large corporate setting and now currently small business. I managed and have set up the Dialpad VOIP system for both scenarios for all employees. Business Texting is the area they need to improve on. Especially on the mobile app. We are a small business and use the “main line” option in Dialpad. This effects department phone numbers as well but we allow customers to text us and it’s very congested and hard to manage. The Dialpad Windows app finally added a Message Tab at the top that finally groups messages into one area but the mobile apps still don’t have this option. Also notifications don’t work for messaging so we don’t know if we got a text. Notifications only work if you text from your Dialpad number and not the business line. 1. Add message grouping tab on mainline and department on Mobile apps. 2. Add notifications to all operators if a text is received. Either from the app or to your phone number for SMS Forwarding 3. Not a need but more a request, have a Dialpad integration within your website for texting. Another area to make more money for them :)
  • Excellent customer service but app could be better May 6, 2021

    By badabs
    So I’ve been using Dialpad for my client and I for about 2 months now. We share the mainline number which allows me to answer calls and text messages in behalf of his company. Great for remote work especially for those that need an assistant. So when it comes to the call quality, and the use of the app, it’s awesome. Also the customer service is wonderful. However, there are some basic features that I feel it’s lacking. For example, if you’re sharing a main line like we are, you don’t get sound notifications at all. So you have to be glued on to the app in order to see when you get messages or you will never know, and honestly who has time for that? I feel like this is something that should be integrated like yesterday. As of right now you only get sound notifications to your direct line but not on a main shared line, regardless of the kind of plan you have. Dialpad could be on top of all other VOIT systems if they would fix such basic issues. Also, auto SMS responses for text messages would be fantastic on a main share line as well!
  • Love/Hate Sep 4, 2019

    By Sarah*444!
    The concept of Dialpad is the new way of doing business in the modern world. However it has a way to go before it meets the standard of reliable business communications. It’s a great value for the price however the reduced overhead is hard to justify when the product is so unreliable. Our entire organization has problems with dialpad daily. Devices not ringing, calls not coming through, it can have negative impacts on business because nowadays customers move right on to the next company on the list. People don’t leave voicemails anymore. Consider alternative options and reliability before choosing Dialpad, we love it but may need to find a product we can rely on. Also keep in mind you can only contact support via the web so that brings communication challenges and delayed response times for support too.
  • So far, so good Dec 13, 2018

    By Gopirque
    I’ve been using Dialpad for well over 6 months now across my iPad, OnePlus, and Mac and it works very well. There have been very few issues and for my small business purposes it works great. Missing one star because I still see some room for improvement regarding the app interface (like working with texts) and on the iPad when clicking a phone number Apple’s launcher doesn’t bring up DialPad as an option. However, transferring calls between devices is GREAT, call quality has usually been top notch, and the launchers on my other devices work great so it’s worth of a solid 4 stars.
  • Reliable Business Phone System May 8, 2021

    By bela_cqua
    We switched to Dialpad from another VOIP provider a few months into the pandemic and have greatly benefited from the switch. Dialpad’s call quality and reliability is much better and it works seamlessly across devices. The fact that it also integrates seamlessly with Salesforce is a nice bonus. I do wish they have a more robust feature set around coaching groups though. As things stand right now, features like call recording etc. are on or off for ALL users across ALL coaching groups which sort of defeats the purpose as many orgs need to record and mentor only a few employees as opposed to the whole company. Here’s to hoping they fix these issues soon in upcoming releases.
  • Favorite Business Line Jun 30, 2021

    By BriaSav
    I admire being able to be connected on all my devices to access my business line without having to carry a second phone. Though everything is great with the platform sometimes the app can lag after phone calls and the missing capability of me not being able to change the notifications tone is app causes me to only give 4 stars! Hope to see these improvements soon.
  • Switch To Dialpad Dec 13, 2018

    By andyabramson
    I have been using Dialpad since it was called Switch and as business calling services go, this has been the best all-around experience. My agency runs on it and the mobile app on iPad and iPhone takes advantage of all the iOS features. Since Apple introduced CallKit the app integrates with the devices seamlessly. Call quality also can't be beat. I've even used it with a data only Google Fi SIM as well as local SIM cards around the globe when I travel and the calling and messaging experience was terrific.
  • Wow talk about something that does it all! May 2, 2019

    By JazJon
    I’m so impressed how advanced this system is. I have three companies and can manage all three voicemail boxes from one app with one credential. I can also share access with others a well. SMS MMS to from all internal external. HD voip option via app on demand. Real time AI transcription too. I even love the Windows App. The developers have obviously put in a ton of effort in when you all the small details and options. Dial pad will take my companies to the next level for sure bye-bye Google Voice.
  • Jun 3, 2021

    By Jose Rivera
    Love the business focus, for a small business. Because having a seperate phone number, texting to the office number, voice mail to text service and web/conference number meeting service makes your business a strong powerhouse to those who just operate with a cell phone number.
  • Jun 30, 2021

    By Kethry Tiggs
    The interface is really beautifully designed. It isn't always the most seamless experience, but I've enjoyed it more than I have other VoIP apps and it gets the job done.
  • Jun 6, 2021

    By Blake Hobba
    The phone app almost never works, and the desktop app has lots of bugs too. Only the web interface is reliable. I want to love Dialpad, but some substantially problematic IT issue happens 2 or 3 times a month. Ironically, it was actually more reliable before they got bought out by Tmobile.
  • Jun 10, 2021

    By Carbiz Rentals
    From the first interaction with Dialpad, I was promised amazing features and operations. We had 3 experience sessions, in person and over video calls. I was promised SMS and Mobile DID and so much more. It was only AFTER I signed the contract did Dialpad start to backtrack on ALL their promises and told me that actually NONE of the key items are available and can not be delivered. WORST experienc
  • Jul 14, 2021

    By Cindy Benavides Badilla
    The app goes mute mid call when my phone locks or whenever it is not the app on top. Your support far from assisting is simple trying to blame my device which I have been using for over a year with your software. Terrible.
  • Jul 6, 2021

    By Beso Khidesheli
    How can the app still be so terrible after so many years? :( Can't search messages, if you click call and then go to another app, call never happens, can't accept calls sometimes, missed notifications a lot of times I wish we used a different tool
  • Jun 29, 2021

    By Celia McManus
    When I receive phone calls it always seems to cut off before I can answer, like within 2 seconds. I have this app through my work and it's really disappointing when I can't consistently take or return calls. I don't know what the problem is, it seems to be a constant issue.
  • Jul 12, 2021

    By Charles I Flewellen
    It's great when it wants to work. It seems to be less that optimal for Android users, myself included. It's simply not ringing when I am at work.
  • Not reliable, needs a lot of improvement May 3, 2020

    By South Florida Boat Rental
    My company has used this phone system for approximately a year. The app signs itself out without notification at least once a week, resulting in missed calls. Calls are dropped consistently. If you use “HD calling” you don’t have to press 1 to answer the call, but the call will not ring your phone if you’re not on WiFi, resulting in missed calls. If you use your own data, you have to press 1 to Answer and about 25% of the time the app won’t register you pressing 1, resulting, yet again in missed calls. Not impressed and find myself frustrated with the system on a regular basis.
  • Constant Malfunctions Sep 25, 2020

    By Serica00
    Dialpad was our old office phone system and it was terrible. It constantly dropped calls mid conversation, would not ring on certain phones even while we had followed Dialpad’s instructions, constantly made calls go though our regular phones even though we turned off call forwarding, the audio was choppy on many calls, would not allow us to transfer calls, on multiple occasions it would not allow us to use the actual dialpad on calls, and worst of all sometimes multiple issues happened on the same call. Overall it was a terrible experience. If I could give it zero stars I would. I do not recommend this to anyone.
  • Jul 1, 2021

    By Kunal Bhatt
    Most pathetic app. Can't even make a single call without issue. How to contact customer care team. I am really not able to make calls, it says "something went wrong"
  • May 10, 2021

    By Amro Salah
    Miserable experience. It seems like all VoIP phones are a joke. This is my 3rd VoIP phone to try and is not working. My internet speed is ok, but I can't make or receive calls and I'm losing my business

No reviews available

No reviews available

  • Reliable Business Phone System May 8, 2021

    By bela_cqua
    We switched to Dialpad from another VOIP provider a few months into the pandemic and have greatly benefited from the switch. Dialpad’s call quality and reliability is much better and it works seamlessly across devices. The fact that it also integrates seamlessly with Salesforce is a nice bonus. I do wish they have a more robust feature set around coaching groups though. As things stand right now, features like call recording etc. are on or off for ALL users across ALL coaching groups which sort of defeats the purpose as many orgs need to record and mentor only a few employees as opposed to the whole company. Here’s to hoping they fix these issues soon in upcoming releases.
  • Switch To Dialpad Dec 13, 2018

    By andyabramson
    I have been using Dialpad since it was called Switch and as business calling services go, this has been the best all-around experience. My agency runs on it and the mobile app on iPad and iPhone takes advantage of all the iOS features. Since Apple introduced CallKit the app integrates with the devices seamlessly. Call quality also can't be beat. I've even used it with a data only Google Fi SIM as well as local SIM cards around the globe when I travel and the calling and messaging experience was terrific.
  • Wow talk about something that does it all! May 2, 2019

    By JazJon
    I’m so impressed how advanced this system is. I have three companies and can manage all three voicemail boxes from one app with one credential. I can also share access with others a well. SMS MMS to from all internal external. HD voip option via app on demand. Real time AI transcription too. I even love the Windows App. The developers have obviously put in a ton of effort in when you all the small details and options. Dial pad will take my companies to the next level for sure bye-bye Google Voice.
  • Jun 3, 2021

    By Jose Rivera
    Love the business focus, for a small business. Because having a seperate phone number, texting to the office number, voice mail to text service and web/conference number meeting service makes your business a strong powerhouse to those who just operate with a cell phone number.
  • Great for my small startup May 2, 2021

    By Tat2seen
    The calls have been crystal clear and the interface is easy to use.. it makes adding a business line to any device (including your current phone tablet or of) easy as pie.. with some really sweet bonus features that you just can’t find anywhere else.. hopefully this review is legible.. for some reason I had to type white letters on a white screen.. ehh.. just bunt it if you need a business line already!
  • May 30, 2021

    By Robert Zapp
    Dialpad is the best VOIP provider out there. The integrations, uptime, APIs. If you have a business you need this.
  • Great business phone app Apr 29, 2021

    By gy6543
    I have been using Dialpad for the last two years and absolutely love it. It gets the job done. I make about 4-5 1 hour long business calls daily, also the ability to send text work’s flawlessly. It also allows the ability to record phone calls so if your in any type of sales business it helps with studying your calls greatly. Very pleased with the app.
  • May 30, 2021

    By Alexander Anim
    It works very well and prices are reasonable
  • Dialpad makes telephony easy for us Dec 14, 2018

    By o.j.d.
    Since we started using dialpad business calls have become a lot easier. Using my office number seamlessly from my phone and being able to text via that number as well is a big win. We are using the Dialpad call center and our agents can work from anywhere with really high quality connections and hardly any dropped calls.
  • May 26, 2021

    By Aparna Purohit
    This is a pretty convenient app to use. I like it just requires the data connectivity so I can use it anytime and also the call quality is good. I like the feature where you can run the network and audio diagnostics by your own and figure what is wrong.
  • Everything about the app is great except 1 thing Jun 30, 2021

    By D Scone
    I’ve used Dialpad for years. Both in a large corporate setting and now currently small business. I managed and have set up the Dialpad VOIP system for both scenarios for all employees. Business Texting is the area they need to improve on. Especially on the mobile app. We are a small business and use the “main line” option in Dialpad. This effects department phone numbers as well but we allow customers to text us and it’s very congested and hard to manage. The Dialpad Windows app finally added a Message Tab at the top that finally groups messages into one area but the mobile apps still don’t have this option. Also notifications don’t work for messaging so we don’t know if we got a text. Notifications only work if you text from your Dialpad number and not the business line. 1. Add message grouping tab on mainline and department on Mobile apps. 2. Add notifications to all operators if a text is received. Either from the app or to your phone number for SMS Forwarding 3. Not a need but more a request, have a Dialpad integration within your website for texting. Another area to make more money for them :)
  • So far, so good Dec 13, 2018

    By Gopirque
    I’ve been using Dialpad for well over 6 months now across my iPad, OnePlus, and Mac and it works very well. There have been very few issues and for my small business purposes it works great. Missing one star because I still see some room for improvement regarding the app interface (like working with texts) and on the iPad when clicking a phone number Apple’s launcher doesn’t bring up DialPad as an option. However, transferring calls between devices is GREAT, call quality has usually been top notch, and the launchers on my other devices work great so it’s worth of a solid 4 stars.
  • Favorite Business Line Jun 30, 2021

    By BriaSav
    I admire being able to be connected on all my devices to access my business line without having to carry a second phone. Though everything is great with the platform sometimes the app can lag after phone calls and the missing capability of me not being able to change the notifications tone is app causes me to only give 4 stars! Hope to see these improvements soon.
  • Jun 30, 2021

    By Kethry Tiggs
    The interface is really beautifully designed. It isn't always the most seamless experience, but I've enjoyed it more than I have other VoIP apps and it gets the job done.
  • It works! Apr 28, 2021

    By DanPrice Rockstars
    I love how you can take the call from the computer to the phone all in one app. The app needs some improvement, when you transfer a call it doesn’t allow you to put the caller on the persons hold que on the app it only lets your transfer the caller. This function works good on the computer.
  • Apr 28, 2021

    By James Moore
    Not bad. Works. Not a fan of Dialpad Everywhere on desktop, but less annoying on phone. New Text Message dialog is a pain because it doesn't show you history with that contact until after you send the message. Overall a decent and working system without too many problems, even if some areas of the application aren't intuitive when covering multiple departments as a small business.
  • Apr 28, 2021

    By GANGA KUMAR
    No doubt it's the best calling tool till date. The only problem I face is when I answer a call on computer and after the conversation is finished, the phone app starts ringing (fake) showing a call from the same caller I spoke to or missed the call. Hope that gets solved in the next update.
  • Excellent customer service but app could be better May 6, 2021

    By badabs
    So I’ve been using Dialpad for my client and I for about 2 months now. We share the mainline number which allows me to answer calls and text messages in behalf of his company. Great for remote work especially for those that need an assistant. So when it comes to the call quality, and the use of the app, it’s awesome. Also the customer service is wonderful. However, there are some basic features that I feel it’s lacking. For example, if you’re sharing a main line like we are, you don’t get sound notifications at all. So you have to be glued on to the app in order to see when you get messages or you will never know, and honestly who has time for that? I feel like this is something that should be integrated like yesterday. As of right now you only get sound notifications to your direct line but not on a main shared line, regardless of the kind of plan you have. Dialpad could be on top of all other VOIT systems if they would fix such basic issues. Also, auto SMS responses for text messages would be fantastic on a main share line as well!
  • Love/Hate Sep 4, 2019

    By Sarah*444!
    The concept of Dialpad is the new way of doing business in the modern world. However it has a way to go before it meets the standard of reliable business communications. It’s a great value for the price however the reduced overhead is hard to justify when the product is so unreliable. Our entire organization has problems with dialpad daily. Devices not ringing, calls not coming through, it can have negative impacts on business because nowadays customers move right on to the next company on the list. People don’t leave voicemails anymore. Consider alternative options and reliability before choosing Dialpad, we love it but may need to find a product we can rely on. Also keep in mind you can only contact support via the web so that brings communication challenges and delayed response times for support too.
  • Jul 22, 2021

    By Danielle Y Martin
    Dropped calls. Horrible connections. All in all frustrating Experience.
  • Good but needs more work. Jul 29, 2021

    By chubbybunny55
    Calls are good but I use this app 99% of the time for business texting and it needs some work, specifically… - I don’t get notifications for business main line texts so I always miss them - doesn’t seem to update threads real time. Sometimes I have to close the app and get back in to see the latest response - the interface needs some work for texting. I have a hard time finding the text I just sent from the main line once I leave it.
  • Jun 6, 2021

    By Blake Hobba
    The phone app almost never works, and the desktop app has lots of bugs too. Only the web interface is reliable. I want to love Dialpad, but some substantially problematic IT issue happens 2 or 3 times a month. Ironically, it was actually more reliable before they got bought out by Tmobile.
  • Jun 29, 2021

    By Celia McManus
    When I receive phone calls it always seems to cut off before I can answer, like within 2 seconds. I have this app through my work and it's really disappointing when I can't consistently take or return calls. I don't know what the problem is, it seems to be a constant issue.
  • Jul 12, 2021

    By Charles I Flewellen
    It's great when it wants to work. It seems to be less that optimal for Android users, myself included. It's simply not ringing when I am at work.
  • Not reliable, needs a lot of improvement May 3, 2020

    By South Florida Boat Rental
    My company has used this phone system for approximately a year. The app signs itself out without notification at least once a week, resulting in missed calls. Calls are dropped consistently. If you use “HD calling” you don’t have to press 1 to answer the call, but the call will not ring your phone if you’re not on WiFi, resulting in missed calls. If you use your own data, you have to press 1 to Answer and about 25% of the time the app won’t register you pressing 1, resulting, yet again in missed calls. Not impressed and find myself frustrated with the system on a regular basis.
  • Lack of functionality and voicemail problems Feb 23, 2019

    By Arthur Abadjan
    App is ok in general, but you can’t set it up without an access to its web version and mobile version works awful. It just doesn’t exist. You have to keep a laptop around for settings. The second issue is a voicemail. Guys, can you advise why it doesn’t come out from iPhone so I could get it hands free while I’m in the car for example? You should put it to your ears cause it sounds out of a ear speakerphone only. But when you take it to your ear it just switches off and stops. It’s an iPhone XS Max if that matters.
  • Jun 10, 2021

    By Carbiz Rentals
    From the first interaction with Dialpad, I was promised amazing features and operations. We had 3 experience sessions, in person and over video calls. I was promised SMS and Mobile DID and so much more. It was only AFTER I signed the contract did Dialpad start to backtrack on ALL their promises and told me that actually NONE of the key items are available and can not be delivered. WORST experienc
  • Jul 14, 2021

    By Cindy Benavides Badilla
    The app goes mute mid call when my phone locks or whenever it is not the app on top. Your support far from assisting is simple trying to blame my device which I have been using for over a year with your software. Terrible.
  • Jul 6, 2021

    By Beso Khidesheli
    How can the app still be so terrible after so many years? :( Can't search messages, if you click call and then go to another app, call never happens, can't accept calls sometimes, missed notifications a lot of times I wish we used a different tool
  • Constant Malfunctions Sep 25, 2020

    By Serica00
    Dialpad was our old office phone system and it was terrible. It constantly dropped calls mid conversation, would not ring on certain phones even while we had followed Dialpad’s instructions, constantly made calls go though our regular phones even though we turned off call forwarding, the audio was choppy on many calls, would not allow us to transfer calls, on multiple occasions it would not allow us to use the actual dialpad on calls, and worst of all sometimes multiple issues happened on the same call. Overall it was a terrible experience. If I could give it zero stars I would. I do not recommend this to anyone.
  • Jul 1, 2021

    By Kunal Bhatt
    Most pathetic app. Can't even make a single call without issue. How to contact customer care team. I am really not able to make calls, it says "something went wrong"
  • May 10, 2021

    By Amro Salah
    Miserable experience. It seems like all VoIP phones are a joke. This is my 3rd VoIP phone to try and is not working. My internet speed is ok, but I can't make or receive calls and I'm losing my business
  • Apr 7, 2021

    By Barry Cottrell
    I'm having a really bad experience. Calls dropped. Can't hear people. Or cracking it muffled. For business it's unacceptable. Customer support was good but they blamed the network. But using other networks or 4g made no improvement. It's basically a poorly executed beta version is a good voip phone. Analytics are great just a shame the service is one of the worst ever.
  • Unreliable Jun 25, 2020

    By Rheinnon
    My company has been using this app and it has been nothing but problems. The desktop and cell apps are both unreliable. Calls are dropped consistently and I often get flipped to “Off Duty” for missed calls when nothing has rang through on either application. Those calls that do come through often have delays of 10 seconds or more and poor sound quality. Attempting to run through troubleshooting with Dialpad tech reps has not improved anything as the network assessment test they send me isn’t compatible with Chrome.

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