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CubeSmart Self Storage

CubeSmart Self Storage

CubeSmart, L.P.

The simple and convenient way to manage your space.

2.9 Ratings 190+ Reviews 10K+ Downloads

About CubeSmart Self Storage

The simple and convenient way to manage your space.
see more about CubeSmart Self Storage

Ratings & Reviews

2.9
190+ Ratings
  1. 5
    41+%
  2. 4
    6+%
  3. 3
    3+%
  4. 2
    6+%
  5. 1
    45+%
Write a Review
  • Jan 5, 2021

    By G. G.
    I couldn't love the premise of this app more. I don't have to leave my car and I don't have to touch any buttons in order to get to my storage unit. With that said, the gate/slide thing could be a little clearer
  • WoW! Sep 8, 2020

    By huussaamm
    The app is amazing i love it and it makes it so easy to take care of your storage while your out of state.
  • Jan 1, 2021

    By Ashley Wilms
    Makes paying for you unit SUPER easy!! So convenient and saves huge on time and travel. It also makes finding a new unit to rent very quick and easy to do
  • Great interface Sep 3, 2020

    By LentzFam5
    This makes it all so easy
  • Dec 24, 2020

    By Dave Mottern
    Every time I sign in I get an error message saying that it can't determine my location. Other than that it seems to work fine.
  • Dysfunctional at this time Sep 30, 2020

    By request a fix
    CubeSmart App Support What’s going on with you app and phone They are dysfunctional and It’s annoying and frustrating ! I downloaded the app and tried to register using my email and acct # then multiple times entered a password but continually got a message that the password didn’t meet criteria of min 8 characters include at least 1 number and no common words. I met the criteria after my first attempt was unsuccessful and I read the (!) but it never allowed me to register. I called the 24 hr help line and it answered to a menu of choices to direct my call which I chose #2 ( existing customer) it continually stated it didn’t recognize my entry and repeated the menu each time. I finally changed my choice to #4 (help with something else) and it said didn’t recognize my entry again ending by stating to call back at another time. That’s my explanation for calling it dysfunctional help. If my bill is going to be paid late as a result of this I expect the late fee to be waved. The only other option was to send an email no instant message help
    more
  • Still broken and useless Jan 15, 2021

    By cg6103
    I installed hoping they’ve been working on the problem and perhaps fixed it, but no. Your user ID and password for your existing account is not being authenticated. Not even bothering to create a new account. I don’t want that anyway. Seriously? Apps aren’t a new thing, neither is password authentication, etc. please get with the program or just drop the app altogether. If your website isn’t giving your customers a good enough user experience then spend your money making it better. Don’t waste it on an app.
    more
  • Unusable. Unable to even log in. Dec 20, 2020

    By Mattalogue
    Something is broken in this app’s authentication functionality. Even copy/pasting known-good credentials from a password manager gets nothing but errors. Even ignoring the service’s poor password handling (a max. of 30 characters isn’t sane for any modern internet-facing passphrase), either the app is completely broken, or it parses auth. values differently than the website does. Not a good security story there, and an absent user experience is a pretty bad user experience.
    more
  • Dec 5, 2020

    By Steven Priesel
    I have two lockers, each in separate locations. Up until now I was able to pay on the app, both locations, but now it won't recognize one location and keeps closing out when I try to pay the location that's saying doesn't exist. Way to inconvenience somebody.
    more
  • Worthless Sep 11, 2020

    By Novaimac
    As mentioned in an earlier review, the app is broken. It won’t accept any password complying with its requirements when creating an account. You can create an account on the website but when you try to logon through the app it won’t accept the logon. Hopefully they’ll see this and fix it but for now there’s no sense in having this installed.
    more

No reviews available

  • Jan 5, 2021

    By G. G.
    I couldn't love the premise of this app more. I don't have to leave my car and I don't have to touch any buttons in order to get to my storage unit. With that said, the gate/slide thing could be a little clearer
  • WoW! Sep 8, 2020

    By huussaamm
    The app is amazing i love it and it makes it so easy to take care of your storage while your out of state.
  • Jan 1, 2021

    By Ashley Wilms
    Makes paying for you unit SUPER easy!! So convenient and saves huge on time and travel. It also makes finding a new unit to rent very quick and easy to do
  • Great interface Sep 3, 2020

    By LentzFam5
    This makes it all so easy
  • Fantastic Oct 8, 2020

    By Classic 69 Z28 guy
    Ron Dallas was very receptive when I ARRIVED. Took his time opened our 10 x 20 unit and explained the policy & procedures thoroughly. Extremely clean. Jessica has great phone eticate when I initially called. Was no 10x 20’s available initially. She put me on a list and within 2-4 days called with a opening. Fantastic customer service Dave Torsleff
    more

No reviews available

  • Dec 24, 2020

    By Dave Mottern
    Every time I sign in I get an error message saying that it can't determine my location. Other than that it seems to work fine.
  • Dec 5, 2020

    By Steven Priesel
    I have two lockers, each in separate locations. Up until now I was able to pay on the app, both locations, but now it won't recognize one location and keeps closing out when I try to pay the location that's saying doesn't exist. Way to inconvenience somebody.
    more
  • Nov 5, 2020

    By Candice Bott
    barely opens. I was told to use this app for renting a storage unit but it has only opened 1x of the 15 I've tried to use. I had to use the website to rent bc the app would not function. I'm on Verizon 5G so connectivity is not the issue.
    more
  • Nov 30, 2020

    By A Google user
    I have to reset the password every time I use it. Very frustrating. Makes this ap a PITA!!!!
  • Jan 10, 2021

    By Leslie G
    Jumped up my rates after 6 months for no reason. Next time we will get our stuff and go somewhere else.
  • Dysfunctional at this time Sep 30, 2020

    By request a fix
    CubeSmart App Support What’s going on with you app and phone They are dysfunctional and It’s annoying and frustrating ! I downloaded the app and tried to register using my email and acct # then multiple times entered a password but continually got a message that the password didn’t meet criteria of min 8 characters include at least 1 number and no common words. I met the criteria after my first attempt was unsuccessful and I read the (!) but it never allowed me to register. I called the 24 hr help line and it answered to a menu of choices to direct my call which I chose #2 ( existing customer) it continually stated it didn’t recognize my entry and repeated the menu each time. I finally changed my choice to #4 (help with something else) and it said didn’t recognize my entry again ending by stating to call back at another time. That’s my explanation for calling it dysfunctional help. If my bill is going to be paid late as a result of this I expect the late fee to be waved. The only other option was to send an email no instant message help
    more
  • Still broken and useless Jan 15, 2021

    By cg6103
    I installed hoping they’ve been working on the problem and perhaps fixed it, but no. Your user ID and password for your existing account is not being authenticated. Not even bothering to create a new account. I don’t want that anyway. Seriously? Apps aren’t a new thing, neither is password authentication, etc. please get with the program or just drop the app altogether. If your website isn’t giving your customers a good enough user experience then spend your money making it better. Don’t waste it on an app.
    more
  • Unusable. Unable to even log in. Dec 20, 2020

    By Mattalogue
    Something is broken in this app’s authentication functionality. Even copy/pasting known-good credentials from a password manager gets nothing but errors. Even ignoring the service’s poor password handling (a max. of 30 characters isn’t sane for any modern internet-facing passphrase), either the app is completely broken, or it parses auth. values differently than the website does. Not a good security story there, and an absent user experience is a pretty bad user experience.
    more
  • Worthless Sep 11, 2020

    By Novaimac
    As mentioned in an earlier review, the app is broken. It won’t accept any password complying with its requirements when creating an account. You can create an account on the website but when you try to logon through the app it won’t accept the logon. Hopefully they’ll see this and fix it but for now there’s no sense in having this installed.
    more
  • Impossible and broken Dec 16, 2020

    By Jer emy
    This app is broken and unusable. You have to register for a new account because existing users from the website won’t be recognized in this system. That’s pretty bad. But it gets even better! When attempting to register this new user, no passwords will be accepted regardless of whether or not they meet the complexity criteria. Don’t waste your time.
    more

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