Trip.com: Book Flights, Hotels

Trip.com: Book Flights, Hotels

Trip.com

Get exclusive travel deals and enjoy the award-winning customer service!

4.5 Ratings 93K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Expert
    1. It's in the name - are you ready for your next trip? Book hotels, flights, and trains at great prices all from the mobile app
    2. Find the best lodgings in minutes! Select and filter from more than 1.2 million hotels, resorts, and apartments around the world
    3. Multi-lingual capabilities! Trip.com is available in 13 different languages, with payment available in 22 currencies
  • May 3, 2022

    By Cristine Eleda
    It is a great travel website, upon browsing, I saw great prices with great deals that can surely be enticing. The application works well and does its job as a travel service provider. It has extensive hotel and flight bookings, they covered a lot of places. They do serve how the platform should be. For recommendations, I observed that they don't do much about the issue of cancelation, as a travel application they need to satisfy there clients by compensating them well.
  • Best travel app Jul 21, 2021

    By Belugalove91
    This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.
  • Jun 17, 2022

    By gregg ago
    it is a good, easy to use app. it's big weakness right now is that it has stopped trying to provide foreign travel outside China. it's booking of parks, sight seeing and other tickets also is limited. however, in China it is the best app I have found.
  • Exceptional Customer Service Jan 19, 2019

    By ShanghaiGirl
    I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
  • Incredibly useful Nov 29, 2019

    By SKSprinesskitten
    This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
  • Jun 29, 2022

    By Emma Deimel
    Very easy and fast to use, prices are fine, customer support was super fast in helping me with my queries and I had absolutely no issue with adding my flights to the airline apps (I had Ryanair and EasyJet) as soon as my tickets were issued. Thank you!
  • May 7, 2022

    By Carpe Diem
    "Bait and switch"? Consistantly shows low priced flights. Great, but.... once you start the booking process it states that the deal is no longer available. This would be fine if the same "unavailable" deal wasn't still listed as available 5 - 10 mins later...uninstalled. Transitioned to Travelocity to flawlessly finalize my plans.
  • Thankfully Shocked Jun 27, 2020

    By Its Mitchy, Bi*ch
    Can not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest.
  • Jun 8, 2019

    By A Google user
    I booked a hotel, paid for the room, then had it cancelled on me. The most frustrating part is that they didn't notify me. I had to call their costumer support to find out that my booking had been cancelled and request a refund. A obnoxious experience for me, but if I had arrived at my hotel without double checking the booking it would have been so much worse.
  • May 3, 2022

    By Cristine Eleda
    It is a great travel website, upon browsing, I saw great prices with great deals that can surely be enticing. The application works well and does its job as a travel service provider. It has extensive hotel and flight bookings, they covered a lot of places. They do serve how the platform should be. For recommendations, I observed that they don't do much about the issue of cancelation, as a travel application they need to satisfy there clients by compensating them well.
  • Best travel app Jul 21, 2021

    By Belugalove91
    This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.
  • Jun 17, 2022

    By gregg ago
    it is a good, easy to use app. it's big weakness right now is that it has stopped trying to provide foreign travel outside China. it's booking of parks, sight seeing and other tickets also is limited. however, in China it is the best app I have found.
  • Exceptional Customer Service Jan 19, 2019

    By ShanghaiGirl
    I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
  • Incredibly useful Nov 29, 2019

    By SKSprinesskitten
    This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
  • Jun 29, 2022

    By Emma Deimel
    Very easy and fast to use, prices are fine, customer support was super fast in helping me with my queries and I had absolutely no issue with adding my flights to the airline apps (I had Ryanair and EasyJet) as soon as my tickets were issued. Thank you!
  • May 7, 2022

    By Carpe Diem
    "Bait and switch"? Consistantly shows low priced flights. Great, but.... once you start the booking process it states that the deal is no longer available. This would be fine if the same "unavailable" deal wasn't still listed as available 5 - 10 mins later...uninstalled. Transitioned to Travelocity to flawlessly finalize my plans.
  • Thankfully Shocked Jun 27, 2020

    By Its Mitchy, Bi*ch
    Can not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest.
  • Jun 8, 2019

    By A Google user
    I booked a hotel, paid for the room, then had it cancelled on me. The most frustrating part is that they didn't notify me. I had to call their costumer support to find out that my booking had been cancelled and request a refund. A obnoxious experience for me, but if I had arrived at my hotel without double checking the booking it would have been so much worse.
  • Don’t listen to their policies on COVID-19 Apr 7, 2020

    By Tapper69271916393010
    While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
  • Worst Travel experience Ever!!! May 2, 2022

    By Amanda0888
    Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!
  • Jun 16, 2022

    By Glory shaila A
    Very bad experience in booking flight as they change the dates that we select and make us reschedule and pay more. The app shows lesser prices and with this technique they make us pay more than any flight. And changing the dats will be the worst ever thing to do. Never believe this app.
  • Scam Oct 27, 2020

    By natt100%
    Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
  • Jun 12, 2022

    By Derek Ferguson
    So far, a terrible experience. The app sends letters for a verification code but only accepts numbers, so that doesn't work. I made a booking and it isn't showing up either. And, of course, it is asking me to rate it in the store after 30 seconds of use.
  • Not a good app Apr 26, 2022

    By luacheia22
    I have purchased couple of tickets to take my 6 year old to Disney with this app and it was the worse experience ever I had. They sold to me tickets for a full flight with the Spirit airline. Never assigned me a seat and when I got to the gate to board the airplane, the airline didn’t have seats for me and my son. I think agencies should not sell tickets with a full flight. I have purchase these tickets sometime ago to take advantage of the price. Which made me very much upset. Because I couldn’t fly and they couldn’t take my luggage from the plane, my luggage was missing the whole time I was in spring break and still missing. It has been 9 days and the baggage still no sign. This is all because I was not in the plane I was supposed to be. It took me 11 hours to get to Orlando, when was supposed to take little over 2:30 hrs. Frustrating. Should not sell tickets with a full flight.
  • Jun 22, 2022

    By Zhikai Ng
    If you want to prebook air tickets and hotel to get stranded in a foreign land later I highly recommend this app. took my money for air tickets and hotel but it was never confirmed. Great way to stress yourself for no reason!
  • Jun 28, 2022

    By Ario Wirawan
    Awful app. Everything went well, until you want to pay (in my case, for my hotel booking.) You chose the bank transfer method: You were given a payment code, but you couldn't use it anywhere in the ATM or your m-banking app. There's no explanation on how to use those numbers. Asking the customer support gets you nothing because they don't know either (although they got A+ on effort.) You chose the credit card method: Your bank sent you an OTP, but there was nowhere to put the code in. Uninstall.
  • Awful, do not use! May 3, 2019

    By uberhuber88
    This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!

No reviews available

  • img Expert
    1. It's in the name - are you ready for your next trip? Book hotels, flights, and trains at great prices all from the mobile app
    2. Find the best lodgings in minutes! Select and filter from more than 1.2 million hotels, resorts, and apartments around the world
    3. Multi-lingual capabilities! Trip.com is available in 13 different languages, with payment available in 22 currencies
  • Best travel app Jul 21, 2021

    By Belugalove91
    This app is awesome! It’s tells me everything about my booking in one convenient place. It is updated in real time. Ex: will Give change of gate number or plane delay as it’s being announced. (If you travel abroad and don’t speak the language, this is SUPER helpful). It’s also sends warnings around potential hazards weather that is predicted for your area of travel. Also connects directly to Apple and Google maps and your Apple calendar 😃. The customer service on the app is also wonderful! The only thing to improve would be letting me know if foreigners are accepted at hotels. We’ve been turned away a couple of times after COVID in mainland China.
  • Exceptional Customer Service Jan 19, 2019

    By ShanghaiGirl
    I have always been pleased with trip’s ease of use, especially living in China and not reading Chinese. But recently their customer service really impressed me. I’m traveling to Vietnam over Chinese New Year/Tet and I booked a hotel back in November. The hotel fell under new management, who refused to honor my booking. The trip staff offered a good alternative at a better rate. I didn’t take it because I had some specific amenities I wanted that the new hotel didn’t offer. I found a new hotel and trip sent me a good amount of money as compensation, even though this was not their fault and I had not pre-paid for the room.
  • Incredibly useful Nov 29, 2019

    By SKSprinesskitten
    This app is VERY useful. I’m not much of a planner so to be able to book a plane ticket the night before and a hotel at the airport AND have all the information I need (ticket information, hotel check in info, even arrival and departure card info for international flights) located in one app has only added in my inability to plan ahead...which I love. My only note would be to have tabs on the top of each hotel selection... so instead of scrolling down each time a hotel is selected; users can quickly access reviews, hotel amenities etc.
  • Jun 29, 2022

    By Emma Deimel
    Very easy and fast to use, prices are fine, customer support was super fast in helping me with my queries and I had absolutely no issue with adding my flights to the airline apps (I had Ryanair and EasyJet) as soon as my tickets were issued. Thank you!
  • Thankfully Shocked Jun 27, 2020

    By Its Mitchy, Bi*ch
    Can not believe that with all the travel industries facets that in this dawning tech era world we live in there isn’t a single third party company whom has the ability to maintain and uphold the highest values of ethical business, provide exceptionally superior customer service, while also maintaining sovereignty as a bargain travel site with truly the most inexpensive discounted rates and full total disclosure of their expectations as well as the property’s. Love this site and have literally deleted and closed accounts with all of the rest.
  • May 3, 2022

    By Cristine Eleda
    It is a great travel website, upon browsing, I saw great prices with great deals that can surely be enticing. The application works well and does its job as a travel service provider. It has extensive hotel and flight bookings, they covered a lot of places. They do serve how the platform should be. For recommendations, I observed that they don't do much about the issue of cancelation, as a travel application they need to satisfy there clients by compensating them well.
  • Jun 17, 2022

    By gregg ago
    it is a good, easy to use app. it's big weakness right now is that it has stopped trying to provide foreign travel outside China. it's booking of parks, sight seeing and other tickets also is limited. however, in China it is the best app I have found.
  • May 7, 2022

    By Carpe Diem
    "Bait and switch"? Consistantly shows low priced flights. Great, but.... once you start the booking process it states that the deal is no longer available. This would be fine if the same "unavailable" deal wasn't still listed as available 5 - 10 mins later...uninstalled. Transitioned to Travelocity to flawlessly finalize my plans.
  • What happen? Feb 16, 2020

    By Froginchinna
    I love this app. As someone who lives in China this app has proved its worth many times over the years. Sadly though it seems that as soon as a crisis comes they aren’t prepared. I was suppose to take a trip but because of the Coronavirus outbreak I was unable to. I canceled my hotels and one round trip flight without issue yet when it came to the international round trip I was told to call customer support. I chatted from the app and the guy said he would start the process and it would be done in 24 hours. It’s been 21 days and I was JUST told the cancellation process was stopped because they don’t cover it anymore. Without my flight cancellation I can’t proceed to cancel my other activities has had already paid for on my holiday. Each time I’ve chatted or called I’ve been told it’s being processed NEVER that it wasn’t going to happen. Poor customer service in a time of need. Poor communication since each time I was told I would get an email and I NEVER do. Will go back to using other apps that aren’t as easy to navigate but have decent service
  • Okay app, questionable service Mar 7, 2020

    By rvicr
    I think the app runs well and is simple and really easy to use, especially if you travel in Asia a lot. They have a cancel button for flights on the app but you still have to call in and hope someone is available, so I’m not sure what the point of having that button is. In fact, most things end up getting directed to the customer service phone line. Last time I tried cancelling a ticket I couldn’t get anyone to answer me and when someone finally answered they were pretty rude. Only reason I use it is because they take my Chinese bank card smoothly. A shame considering a year ago the customer service seemed pretty great.
  • Jun 8, 2019

    By A Google user
    I booked a hotel, paid for the room, then had it cancelled on me. The most frustrating part is that they didn't notify me. I had to call their costumer support to find out that my booking had been cancelled and request a refund. A obnoxious experience for me, but if I had arrived at my hotel without double checking the booking it would have been so much worse.
  • Don’t listen to their policies on COVID-19 Apr 7, 2020

    By Tapper69271916393010
    While their policies state they will assist or refund or at least help in SOME possible way regarding flights and the COVID-19 virus, I’ve found this was not the case at all. I was trying to get home and ended up stranded at an airport in LA after a transit country changed their policies on allowing foreigners through, and so was unable to complete my flight. I called Trip and was helpfully told they would get me on the next flight they could. Hours later, I’m still sitting in LAX without a phone call. I had to book a hotel and eventually another flight, still hearing nothing from them. I was stranded in LA for three days while they couldn’t be bothered to send even a single automated or otherwise update that they were working on a solution. I called numerous times, and each time the support I received was progressively worse until I received emails that they closed the ticket because it had been too long! They didn’t take any action but closed the ticket because they couldn’t come to a solution??? PLEASE. If I could, I would leave 0 stars for this company. DO NOT USE THEM FOR TRAVEL. I recommend any other booking agency or the airlines directly. Don’t get screwed over like I did.
  • Worst Travel experience Ever!!! May 2, 2022

    By Amanda0888
    Two days prior to my vacation ending I was notified on of my flights home was canceled and moved to a later time which made me miss my connection flight to my final destination, I was told there was nothing they could do after asking if I could get on a different airline, or keep the second portion of my flight and only cancel the one that was moved, I was told that was not an option and so I had to cancel and find a different way home, I had to call several times to get my second portion of my trip canceled and the cancellation submission was declined every time, I had to purchase a ticket from a different airline to get home.. I want my refund! and yet again on the day I was supposed to fly out I was sent an email saying my refund and cancel was not submitted. When I called I was told I had to show proof of my other airline purchase so they could request, for the 3rd time, to get my refund. This is the poorest form of customer service I have every encountered, I will never book through this site again! It not only ruined the last half of my vacation but cost me a second airline ticket and rental car to get home!
  • Jun 16, 2022

    By Glory shaila A
    Very bad experience in booking flight as they change the dates that we select and make us reschedule and pay more. The app shows lesser prices and with this technique they make us pay more than any flight. And changing the dats will be the worst ever thing to do. Never believe this app.
  • Scam Oct 27, 2020

    By natt100%
    Hello everyone, I book the hotel with this app they charge me 157$, I type in and searched for a specific locations putting name of a specific hotel in Philadelphia, I find the price I was looking for and I booked, I got confirmation of the booking, I was busy somehow I haven’t got time to look the confirmation, later on I was about to drive to the place I open my email I realize that there was a mistake, the app book me hotel in Atlantic City in New Jersey states totally different location from one I have booked under same hotel name. I call them up and explain them I told them I need to get the hotel on location I searched and I booked because I am in PA not In NJ, they told me they can not do anything. But they will send the request to IT department to check if is the app error the will refund me, guess but I got email that I searched for Atlantic City and they not refund me which was aspected. This app is junk do not book try other app which are much better and trusted. This a is outside of country and not trustable. Be careful everyone...
  • Jun 12, 2022

    By Derek Ferguson
    So far, a terrible experience. The app sends letters for a verification code but only accepts numbers, so that doesn't work. I made a booking and it isn't showing up either. And, of course, it is asking me to rate it in the store after 30 seconds of use.
  • Not a good app Apr 26, 2022

    By luacheia22
    I have purchased couple of tickets to take my 6 year old to Disney with this app and it was the worse experience ever I had. They sold to me tickets for a full flight with the Spirit airline. Never assigned me a seat and when I got to the gate to board the airplane, the airline didn’t have seats for me and my son. I think agencies should not sell tickets with a full flight. I have purchase these tickets sometime ago to take advantage of the price. Which made me very much upset. Because I couldn’t fly and they couldn’t take my luggage from the plane, my luggage was missing the whole time I was in spring break and still missing. It has been 9 days and the baggage still no sign. This is all because I was not in the plane I was supposed to be. It took me 11 hours to get to Orlando, when was supposed to take little over 2:30 hrs. Frustrating. Should not sell tickets with a full flight.
  • Jun 22, 2022

    By Zhikai Ng
    If you want to prebook air tickets and hotel to get stranded in a foreign land later I highly recommend this app. took my money for air tickets and hotel but it was never confirmed. Great way to stress yourself for no reason!
  • Jun 28, 2022

    By Ario Wirawan
    Awful app. Everything went well, until you want to pay (in my case, for my hotel booking.) You chose the bank transfer method: You were given a payment code, but you couldn't use it anywhere in the ATM or your m-banking app. There's no explanation on how to use those numbers. Asking the customer support gets you nothing because they don't know either (although they got A+ on effort.) You chose the credit card method: Your bank sent you an OTP, but there was nowhere to put the code in. Uninstall.
  • Awful, do not use! May 3, 2019

    By uberhuber88
    This is the worst hotel service I have ever used. Our card was charged by the service provider for our room and the service card that they sent to the hotel declined. The customer service provider could not figure out could not understand what was going on and wanted us to pay for the nights at the hotel and then have the service refund me for my charge, even though I already paid the service. If the provider could not pay for my room after I paid them. How could I expect them to refund me. Not only was this bad but the customer service was awful she hardly spoke English and was very rude to us after I refused to pay the hotel for the room I already paid the provider for. Now I have to dispute the charge to the provider because I ended up paying the hotel for my room. Luckily they gave it to me at the discounted rate. If I could give 0 stars I would. I’m convinced this is a scam. BEWARE!!!!!

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