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CPI Security

CPI Security

CPI Security Systems, Inc.

Manage and control your CPI Security system.

3.6 Ratings 4K+ Reviews 100K+ Downloads

Ratings & Reviews

3.6
3.6K+ Ratings
  1. 5
    51+%
  2. 4
    10+%
  3. 3
    8+%
  4. 2
    10+%
  5. 1
    21+%
Write a Review
  • SVR Issues Aug 28, 2020

    By SVR issues
    Service is ok for a simple system. However, considering the system runs on WiFi, there is always some form of troubleshooting issue. I can never play my SVR and after troubleshooting, it will say device found but when I go to playback video again, there is another message to troubleshoot. My upstairs panel always need to be reconnected and is always losing internet which is annoying in the middle of the night when you’re trying to sleep and can’t find a way to just turn the panel off since it isn’t working and shining bright in the room. Seems as tho CPI needs to find a better way to offer service other than through WiFi. I would hate for something to happen at my home and need video and can’t even access it. They should definitely think about updating their service in a different manner. To have 4 cameras and not be able to playback video on them is ridiculous. I mean I understand people put up cameras for show sometimes but we actually would like to keep an eye on our property. Not sure if this issue is a service issue or an app issue. But it definitely is a CPI issue.
    more
  • Works well but still confusing Aug 1, 2018

    By greggT555
    If give it another star if there was a manual for the app. I like that I can set my alarm after leaving the house (if I remembered to close all the doors and windows), but the app still requires users to set up a reasonable profile for the thermostat: first you set the temperature limits for 3 situations (at home, away, night), then apply any one of the situations to times thru the weekday/weekend. We had to figure this out on our own (no manual for the app), although the installer showed us a bit on the website which we immediately forgot. There are some VERY complex triggers on the website as well, which are great when they work but have no way to figure out what was set wrong when they fail. Lighting settings are still not obvious to me; I just guess each time I use it b/c it never seems to respond the same way as the last thing I figured out. I like the event log to see what motion triggers were present, ex: is my wife up yet or will I wake her if I call (when I'm on the road)?
    more
  • Best Security System on the market Dec 2, 2018

    By M-B--
    Best security system on the market. We just upgraded... True Story: My wife was unresponsive a few years ago and my phone fell behind headboard of bed and I couldn’t reach it. I pushed the rescue/EMS panic button on the panel in the bedroom and literally within 3 minutes I had fire, rescue, and police first responders in my house. I communicated with CPI’s central station on my military grade speaker which is at the other end of the house and I did not have to yell for CPI officials to discuss the situation. Once I pushed rescue panic button for 3 seconds EMS was on the way. Can’t thank CPI enough for helping me to help my wife. Monthly fee is priceless for the quality of service you get. Highly recommend the HD quality door bell cameras and the auto door lock, glass break sensor, and “connected” fire alarm. Worth every penny! Thanks again CPI. M—
    more
  • Good but could be better... Nov 27, 2018

    By Scott28634
    Overall the app works well but there needs to be customizable settings. A setting where you can set the alarm to auto disarm would be nice. Waking up at the same same time each day and leaving for work-it would be nice to be able to set the alarm automatically disarm so you don’t forget. There is a “Wake Button”... what’s this all about? I can’t see any difference between the actions of “wake” and “disarm”. They both do the same.
    more
  • I love it but... Jun 2, 2020

    By homeowner ownerhome
    I love this app and security system. BUT lately we have been having glitches. Glitches meaning we will set the alarm no problem. And close the garage door before leaving the house always. Then go to check to make sure it is secure after getting to our destination, and the app tells us our garage door is open. We are very serious about our home security so this causes us worry and we turn around to make sure it is closed and secure. And come to find out 50/50 the door has reopened or it’s closed and we just don’t know either way. We’ve never had a problem with the alarm it’s self just the garage door. I’m not sure if it’s something to do outside of the app we will definitely be looking into it. But if you could just fix a few things this would be a 5 star review. Thanks so much for all y’all do!
    more
  • Feb 18, 2021

    By Winsome Tracy
    Does not work. Activity in and out the front door is rarely recorded. I cannot access cameras in the back yard or the driveway. If trespassers enter the property, i will not be able to see to call the police. What purpose do these cameras serve except use up electricity and serve as decorations. The app keeps stopping. I'm considering terminating this contract and i would definitely not recommend CPI.
    more
  • Mar 1, 2021

    By Will Walker
    There is no reason why the "security policy" should interfere with screenshots and screen recording. Sometimes we need that information. I am considering switching, for this reason alone. Don't block us from screenshots and recordings, when we need this information. The app also crashes very often, especially when accessing the SVR
    more
  • Delayed doorbell & other camera feed Jun 8, 2020

    By QB_Trans
    Personally. I would not have service today with CPI had it not been for the 3.5 year contract I signed. As I think back - this is why CPI require lengthy contracts...they know their company has issues. I use another monitoring company for my rental properties. I receive real time video feed/notifications every time motion is detected. Video is then saved automatically for future viewing. Not the case with CPI. My door bell camera detect motion, however the video footage is selectively pixelated, with some people totally removed from the footage. Once movement cease, the camera goes back to normal. You can hear commotion but bodies are pixelated or vaporized. I reported this several times to CPI and advised them this issue seems wrong and selective. It has been 2.5 years and nothing has changed. So I have had to buy a secondary (not via CPI) camera to capture all live footage. When I call CPI customer service to report what’s happening, no one has answers. They blame it on the equipment. Ummm. I am under contract so why do they care about delivering an actual service that I pay for. I do not recommend CPI.
    more
  • Jan 25, 2021

    By Jonathan
    This app doesn't work when it needs to, which defeats the whole purpose of having a security system! It takes more than 30 seconds to load, when it does load, it has a 30% chance of actually showing me my cameras, and only after waiting another 30 seconds! Imagine if I was in an actual emergency situation.
    more
  • Jan 20, 2021

    By Andrea Haile
    The doorbell camera hardly ever works! The constant troubleshooting is if no use. I'm regretting the whole change. What's the use if it doesn't work when I need it the most?

No reviews available

  • Best Security System on the market Dec 2, 2018

    By M-B--
    Best security system on the market. We just upgraded... True Story: My wife was unresponsive a few years ago and my phone fell behind headboard of bed and I couldn’t reach it. I pushed the rescue/EMS panic button on the panel in the bedroom and literally within 3 minutes I had fire, rescue, and police first responders in my house. I communicated with CPI’s central station on my military grade speaker which is at the other end of the house and I did not have to yell for CPI officials to discuss the situation. Once I pushed rescue panic button for 3 seconds EMS was on the way. Can’t thank CPI enough for helping me to help my wife. Monthly fee is priceless for the quality of service you get. Highly recommend the HD quality door bell cameras and the auto door lock, glass break sensor, and “connected” fire alarm. Worth every penny! Thanks again CPI. M—
    more
  • Mar 6, 2021

    By Cynthia Waddell Lawrence
    I have had very good results with CPI and I am pleased with the way they handled the alarms when they go off. I recommend CPI to anyone who is looking for a security system. They're great. Thanks CPI.
  • Great app...just one request May 29, 2019

    By cedartree84
    This app is working fantastically and I love how easy it is to use. However, how hard would it be to integrate the system with HomeKit? I would like to be able to set up a Scene in the home app that turns off my lights, locks the door, closes the garage door, and sets the alarm. Right now, I can do that for the lights but nothing else (without going into another app).
    more
  • Good but could be better... Nov 27, 2018

    By Scott28634
    Overall the app works well but there needs to be customizable settings. A setting where you can set the alarm to auto disarm would be nice. Waking up at the same same time each day and leaving for work-it would be nice to be able to set the alarm automatically disarm so you don’t forget. There is a “Wake Button”... what’s this all about? I can’t see any difference between the actions of “wake” and “disarm”. They both do the same.
    more
  • Dec 3, 2020

    By David P
    I like the system the way it is set up the only set back or disappointment is I wish they would have tell me that the doorbell is better than the camera quality but that told after I agreed with camera. I bought a Ring doorbell and it detects quicker than camera. Now if i get doorbell from cpi I have to buy. Nevertheless I believe cpi is the way to go.
    more
  • Great app, but missing one thing . . . Mar 18, 2020

    By acsmith28
    I would love to see an option to set up a shortcut for the app and Siri for a panic button. I tried to create one, but didn’t see the option. It would be really nice to have a shortcut that would call the police in case of emergency. Thanks for all your great work!
    more
  • SVR Issues Aug 28, 2020

    By SVR issues
    Service is ok for a simple system. However, considering the system runs on WiFi, there is always some form of troubleshooting issue. I can never play my SVR and after troubleshooting, it will say device found but when I go to playback video again, there is another message to troubleshoot. My upstairs panel always need to be reconnected and is always losing internet which is annoying in the middle of the night when you’re trying to sleep and can’t find a way to just turn the panel off since it isn’t working and shining bright in the room. Seems as tho CPI needs to find a better way to offer service other than through WiFi. I would hate for something to happen at my home and need video and can’t even access it. They should definitely think about updating their service in a different manner. To have 4 cameras and not be able to playback video on them is ridiculous. I mean I understand people put up cameras for show sometimes but we actually would like to keep an eye on our property. Not sure if this issue is a service issue or an app issue. But it definitely is a CPI issue.
    more
  • Works well but still confusing Aug 1, 2018

    By greggT555
    If give it another star if there was a manual for the app. I like that I can set my alarm after leaving the house (if I remembered to close all the doors and windows), but the app still requires users to set up a reasonable profile for the thermostat: first you set the temperature limits for 3 situations (at home, away, night), then apply any one of the situations to times thru the weekday/weekend. We had to figure this out on our own (no manual for the app), although the installer showed us a bit on the website which we immediately forgot. There are some VERY complex triggers on the website as well, which are great when they work but have no way to figure out what was set wrong when they fail. Lighting settings are still not obvious to me; I just guess each time I use it b/c it never seems to respond the same way as the last thing I figured out. I like the event log to see what motion triggers were present, ex: is my wife up yet or will I wake her if I call (when I'm on the road)?
    more
  • I love it but... Jun 2, 2020

    By homeowner ownerhome
    I love this app and security system. BUT lately we have been having glitches. Glitches meaning we will set the alarm no problem. And close the garage door before leaving the house always. Then go to check to make sure it is secure after getting to our destination, and the app tells us our garage door is open. We are very serious about our home security so this causes us worry and we turn around to make sure it is closed and secure. And come to find out 50/50 the door has reopened or it’s closed and we just don’t know either way. We’ve never had a problem with the alarm it’s self just the garage door. I’m not sure if it’s something to do outside of the app we will definitely be looking into it. But if you could just fix a few things this would be a 5 star review. Thanks so much for all y’all do!
    more
  • Unreliable Aug 23, 2020

    By N_Kay19
    In general, I am quite happy with the service provided by CPI. The app, however, leaves much to be desired. There is a significant delay between events and notifications. I also have far too frequent experiences with the live feed on the doorbell and camera failing to load. Most recently, I was actively speaking to someone through the doorbell and was completely kicked out. If I had a true emergency at my residence while I was not at home, I am not confident that the features on the app would suffice to provide me access or peace of mind.
    more
  • Doesn’t work all the time Dec 11, 2018

    By Resa1031
    I have been using the app for a few months and enjoyed its use when I first started using it. But now the app just doesn’t work properly. I can lock/unlock the door and my camera recordings just stopped recording like 3 weeks ago. I called CPI technical support and they reset the app and still it’s not working properly. I’m ready to give up on the app altogether. Anyone have any suggestions
    more
  • Jan 20, 2021

    By Andrea Haile
    The doorbell camera hardly ever works! The constant troubleshooting is if no use. I'm regretting the whole change. What's the use if it doesn't work when I need it the most?
  • Mar 18, 2021

    By AboriginalQueenB1
    Cpi deserves one star for not having adequate clips for the months, because I only get half months of clips. And I live in the country and my neighbor has desecrated my land with wide flood ditches all around my property when I was away. My camera don't clip every time they're on my property. I don't feel secure. My next door neighbor floods my yard from his French Drains at night and during the day. Camera footage would be great evidence. The only thing Cpi alarms system works. It's loud
    more
  • Jan 13, 2021

    By Shanika Hoskins
    I love CPI; however, the android app is horrible. Cannot consistently view live doorbell camera when the doorbell is pushed or just to do a live look. Please fix this!
  • Not worth the trouble Sep 6, 2018

    By Mom o many
    I downloaded the app in order to have an easy way to access account on the go. The use of setting forgotten alarms was an after thought; but seemed VERY nice. “Seemed” is correct. The delay in this app is ridiculous. Half of the time, the command doesn’t go through, and an alarm is never set. The other half, it takes so long, anyone could still enter my home, no problem. Today, for example: I am rushing out the door to get kids off to school- pull out phone, “set” alarm from car IN the garage, no less, only to discover when I GET BACK HOME, the alarm command never went through. Come inside, make coffee... out of nowhere, I hear, “system is armed to away”! Which was not only an hour later, but now, I was inside and my motion detectors were on! I would NEVER recommend this app.
    more
  • App has gotten a lot better but..... May 31, 2019

    By feedback Tommy
    The app has gotten a lot better but still upset that there is no support for Google home. I want my doorbell cam to show up on my home hub like all other alarm companies now. Also, it would be great if the doorbell camera would automatically launch on my phone when someone rings my doorbell. By the time I get the notification that someone has rang my doorbell and I respond, the person is already leaving because it takes too long. This makes this feature almost useless. I'm so tempted to switch alarm companies. Please consider this if you are opting from or this alarm service.
    more
  • Feb 18, 2021

    By Winsome Tracy
    Does not work. Activity in and out the front door is rarely recorded. I cannot access cameras in the back yard or the driveway. If trespassers enter the property, i will not be able to see to call the police. What purpose do these cameras serve except use up electricity and serve as decorations. The app keeps stopping. I'm considering terminating this contract and i would definitely not recommend CPI.
    more
  • Mar 1, 2021

    By Will Walker
    There is no reason why the "security policy" should interfere with screenshots and screen recording. Sometimes we need that information. I am considering switching, for this reason alone. Don't block us from screenshots and recordings, when we need this information. The app also crashes very often, especially when accessing the SVR
    more
  • Delayed doorbell & other camera feed Jun 8, 2020

    By QB_Trans
    Personally. I would not have service today with CPI had it not been for the 3.5 year contract I signed. As I think back - this is why CPI require lengthy contracts...they know their company has issues. I use another monitoring company for my rental properties. I receive real time video feed/notifications every time motion is detected. Video is then saved automatically for future viewing. Not the case with CPI. My door bell camera detect motion, however the video footage is selectively pixelated, with some people totally removed from the footage. Once movement cease, the camera goes back to normal. You can hear commotion but bodies are pixelated or vaporized. I reported this several times to CPI and advised them this issue seems wrong and selective. It has been 2.5 years and nothing has changed. So I have had to buy a secondary (not via CPI) camera to capture all live footage. When I call CPI customer service to report what’s happening, no one has answers. They blame it on the equipment. Ummm. I am under contract so why do they care about delivering an actual service that I pay for. I do not recommend CPI.
    more
  • Jan 25, 2021

    By Jonathan
    This app doesn't work when it needs to, which defeats the whole purpose of having a security system! It takes more than 30 seconds to load, when it does load, it has a 30% chance of actually showing me my cameras, and only after waiting another 30 seconds! Imagine if I was in an actual emergency situation.
    more
  • Jan 4, 2021

    By Leander DeGuise
    Cannot consistently view any cameras. I can view it once and then it disconnects after 10 seconds or so and then unable to connect afterwards. It's absolutely not an internet issue, my internet speed is 1GB. Glad I have a crappy capability to have instant access to what could be happening in my home, this security system is a joke.
    more

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