ComfortDelGro Booking App
Maps & NavigationComfortDelGro Corporation Limited
Begin your journey with ComfortDelGro Taxi!
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3.5
5.5K+ Ratings
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The App kept crashing since the January 2021 update. It happens when tracking taxi's arrival. I have always thought that it should easier for an established transport operator to learn digitalisation than the so called digital company trying to learn how to operate taxis. Now I think I'm wrong. ComfortDelgro while trying to learn to be a Grab has actually lost some key competencies (for example: booking reliability). I experienced two no-shows in my past three bookings.
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Bring back the old app - this is not usable
This new version should have stayed in development until bugs worked out. I have been using the old app for a with no major issues. The new app has nice interface but the main problem is you can't enter the destination. I have tried entering many different destinations and can't find most of them which means you can't order a taxi. The old app used to have a free text option so you could type in destination. This new app can't even find hotels on Orchard Road. Either it should have a free text destination option or get a new map provider. Current one is terrible. I'm now using Uber out of frustration with this app. -
Where are all my favorites??
Please go back to the old app. The new app never gets my location right when I am at home and I can’t figure out how to find the favorites where I’ve already stored my home address. Once I’ve booked a taxi it seems impossible to easily track the taxi now. Happy to help you improve your old app, but this app has meant I’ve used Grab several times since the update after using Grab maybe once a year previously. Finally found the favorites... all my meticulously created favorites that made my booking Comfort quick and easy are gone? Really? Who is responsible for this destruction of the loyal customer experience? -
App keep crashing!!! The app keep closing when click in, cannot even do a simple function like calling the driver, end up the driver just drive away without calling. I didn't know that an app can be so lousy and so many bugs that affect the actual function. Please fix! It's been so annoying and irritating!
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The UI is prehistoric. Does not understand basic locations like Republic Plaza, insists on precisely worded addresses. Constantly throws up error message of network error when you switch back to it. The drivers and the service are always excellent but the App serves them and the public very poorly.
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Terrible app!
Waited for 7 minutes to process a booking. Seemed long so cancelled & was going to rebook but when I tried to rebook, it said I had a booking in process. Closed app and reopened, and it was processing the cancelled booking. I cancelled again, confirmed the cancellation again & tried to rebook. Again, I had an existing booking in process. Shut my phone off & restarted. The original cancelled booking was still there. Then the app says I have a driver but after 5 minutes driver is still in the same place. I called and no answer. Then my driver literally disappears and my screen is back to the EMPTY booking screen. Late for work of course!!! 😡😡😡
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The UI is prehistoric. Does not understand basic locations like Republic Plaza, insists on precisely worded addresses. Constantly throws up error message of network error when you switch back to it. The drivers and the service are always excellent but the App serves them and the public very poorly.
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The app keeps crashing and prompting me to update Huawei Mobile Services. I don't think this should be a pre-requisite for me to use the app when other apps which are more intensive doesn't require me to do so.
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The app does not offer a good experience. There are so many bugs all the time: it loose connection when you are not in WiFi, it losses connexion when you are using another app at the same time, it cannot find many addresses! Really unpleasant!
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Big step backwards
New app is a big step backwards. Navigation is difficult for example getting back to the main menu once a booking is confirmed. My credit card and favorites all info had to be re entered. The ads at the bottom are extremely annoying. Sometimes leave good enough alone and don’t try to be clever. Will likely switch to grab simply because the app is more intuitive. -
Could be a lot better
It works ok when you figure it out but the location/map tech and display is awful. Someone needs to look at this app from a usability perspective. I find that comfort drivers are, on the whole, better than most, but the world is changing and transport apps are a reflection of the company. It boils down to laziness on the part of Delgro and whoever they have developing their app. It’s an affront to loyal riders.
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The App kept crashing since the January 2021 update. It happens when tracking taxi's arrival. I have always thought that it should easier for an established transport operator to learn digitalisation than the so called digital company trying to learn how to operate taxis. Now I think I'm wrong. ComfortDelgro while trying to learn to be a Grab has actually lost some key competencies (for example: booking reliability). I experienced two no-shows in my past three bookings.
-
Bring back the old app - this is not usable
This new version should have stayed in development until bugs worked out. I have been using the old app for a with no major issues. The new app has nice interface but the main problem is you can't enter the destination. I have tried entering many different destinations and can't find most of them which means you can't order a taxi. The old app used to have a free text option so you could type in destination. This new app can't even find hotels on Orchard Road. Either it should have a free text destination option or get a new map provider. Current one is terrible. I'm now using Uber out of frustration with this app. -
Where are all my favorites??
Please go back to the old app. The new app never gets my location right when I am at home and I can’t figure out how to find the favorites where I’ve already stored my home address. Once I’ve booked a taxi it seems impossible to easily track the taxi now. Happy to help you improve your old app, but this app has meant I’ve used Grab several times since the update after using Grab maybe once a year previously. Finally found the favorites... all my meticulously created favorites that made my booking Comfort quick and easy are gone? Really? Who is responsible for this destruction of the loyal customer experience? -
App keep crashing!!! The app keep closing when click in, cannot even do a simple function like calling the driver, end up the driver just drive away without calling. I didn't know that an app can be so lousy and so many bugs that affect the actual function. Please fix! It's been so annoying and irritating!
-
Terrible app!
Waited for 7 minutes to process a booking. Seemed long so cancelled & was going to rebook but when I tried to rebook, it said I had a booking in process. Closed app and reopened, and it was processing the cancelled booking. I cancelled again, confirmed the cancellation again & tried to rebook. Again, I had an existing booking in process. Shut my phone off & restarted. The original cancelled booking was still there. Then the app says I have a driver but after 5 minutes driver is still in the same place. I called and no answer. Then my driver literally disappears and my screen is back to the EMPTY booking screen. Late for work of course!!! 😡😡😡
Release Notes
6.0.2
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