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ComfortDelGro Booking App

ComfortDelGro Booking App

ComfortDelGro Corporation Limited

ComfortDelGro Booking App

3.7 Ratings 5K+ Reviews 1M+ Downloads

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  • Could be a lot better

    By YCHIJ3K
    It works ok when you figure it out but the location/map tech and display is awful. Someone needs to look at this app from a usability perspective. I find that comfort drivers are, on the whole, better than most, but the world is changing and transport apps are a reflection of the company. It boils down to laziness on the part of Delgro and whoever they have developing their app. It’s an affront to loyal riders.
  • By Shawn Fong
    Layout of app is not user friendly nor intuitive. "Nets click" and "Pay for street hail" both does not function, which is very important in the current Covid situation - need to still handle cash and cannot link the trip for contact tracing purposes. Have called in and emailed multiple times but no respond. Totally irresponsible of the company for not doing anything to protect the safety of commuters and their drivers.
  • Stuck in dinosaurs ages

    By botaky
    App tells me I can get discount for the new "pay for steet hail" feature. I proceed to sign up. But it is not immediately obvious that there's an extra step whereby I have to choose the discount coupon before it is applied. UI is clunky and deliberately deceptive. I don't think Comfort Delgro realises still that they have serious competition on their hands now. 👎 Won't be fooled a second time.
  • Poor app

    By 5683deltium
    Comfort is very slow to adapt to Grab and GoJek who do NOT charge a service fee or extra charge for using a credit card. App often does mot match drivers as well as Grab and GoJek. Always the slowest to do so. Comfort is just more expensive and less convenient. I do like some of the drivers who are typically a bit more mature and experienced but this does not relate to the app though.
  • By John Tallas
    Cannot book multiple rides unless you choose different payment mode (logic behind i cant understand). User interface has a long way to improve vs other ride hailing apps. Looking forward to more improvements!
  • Incompetent app and unresponsive support

    By HBO watcher
    This app is a disgrace. The functionality is pathetic composed to its peers (Grab and Gojek). It cannot even get its payment system to work correctly. And the response from the support team after TWO weeks is to change the payment method. Truly an atrocious customer experience.
  • By Budi Hermanto
    Keeps crashing. No update. Yesterday it was working, today it keeps crashing. Reinstalling doesn't help. Update 2020/04/24, thanks for the info, but until now it is still not opening.
  • The management team should be fired

    By Rex Bogin
    Very slow to market. App crashes all the time.l so I don’t even know how it looks like. Everything about Comfort is just bad. Disgraceful company that made taxi drivers suffered.
  • By Suhaila Roslan
    keeps prompting me to check validity of card or try again later even though my card is fine, i can even use it to pay for street hail. keeps deleting n adding it again, still cant. nonsense. same error for netsclick, declined by bank but bank says no issue.
  • Horrid

    By Jptsr1
    Bottom line is this app just doesn’t work. Hangs up almost every time I’ve tried to use it. Map is always wrong. Can’t add credit cards.
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  • Terrible app

    By Deez n u tees
    This new app is pure garbage. Why are you forcing it on your users? Are you enticing them to switch to Grab? FIX IT OR LET US DOWNGRADE TO OLD APP WHICH WAS PERFECTLY FUNCTIONAL!!!!
  • Could be a lot better

    By YCHIJ3K
    It works ok when you figure it out but the location/map tech and display is awful. Someone needs to look at this app from a usability perspective. I find that comfort drivers are, on the whole, better than most, but the world is changing and transport apps are a reflection of the company. It boils down to laziness on the part of Delgro and whoever they have developing their app. It’s an affront to loyal riders.
  • By John Tallas
    Cannot book multiple rides unless you choose different payment mode (logic behind i cant understand). User interface has a long way to improve vs other ride hailing apps. Looking forward to more improvements!
  • By Budi Hermanto
    Keeps crashing. No update. Yesterday it was working, today it keeps crashing. Reinstalling doesn't help. Update 2020/04/24, thanks for the info, but until now it is still not opening.
  • Big step backwards

    By qwik
    New app is a big step backwards. Navigation is difficult for example getting back to the main menu once a booking is confirmed. My credit card and favorites all info had to be re entered. The ads at the bottom are extremely annoying. Sometimes leave good enough alone and don’t try to be clever. Will likely switch to grab simply because the app is more intuitive.
  • By Shawn Fong
    Layout of app is not user friendly nor intuitive. "Nets click" and "Pay for street hail" both does not function, which is very important in the current Covid situation - need to still handle cash and cannot link the trip for contact tracing purposes. Have called in and emailed multiple times but no respond. Totally irresponsible of the company for not doing anything to protect the safety of commuters and their drivers.
  • Stuck in dinosaurs ages

    By botaky
    App tells me I can get discount for the new "pay for steet hail" feature. I proceed to sign up. But it is not immediately obvious that there's an extra step whereby I have to choose the discount coupon before it is applied. UI is clunky and deliberately deceptive. I don't think Comfort Delgro realises still that they have serious competition on their hands now. 👎 Won't be fooled a second time.
  • Poor app

    By 5683deltium
    Comfort is very slow to adapt to Grab and GoJek who do NOT charge a service fee or extra charge for using a credit card. App often does mot match drivers as well as Grab and GoJek. Always the slowest to do so. Comfort is just more expensive and less convenient. I do like some of the drivers who are typically a bit more mature and experienced but this does not relate to the app though.
  • Incompetent app and unresponsive support

    By HBO watcher
    This app is a disgrace. The functionality is pathetic composed to its peers (Grab and Gojek). It cannot even get its payment system to work correctly. And the response from the support team after TWO weeks is to change the payment method. Truly an atrocious customer experience.
  • The management team should be fired

    By Rex Bogin
    Very slow to market. App crashes all the time.l so I don’t even know how it looks like. Everything about Comfort is just bad. Disgraceful company that made taxi drivers suffered.
  • By Suhaila Roslan
    keeps prompting me to check validity of card or try again later even though my card is fine, i can even use it to pay for street hail. keeps deleting n adding it again, still cant. nonsense. same error for netsclick, declined by bank but bank says no issue.
  • Horrid

    By Jptsr1
    Bottom line is this app just doesn’t work. Hangs up almost every time I’ve tried to use it. Map is always wrong. Can’t add credit cards.
  • app loves to crash

    By taljp
    majority of the time after IOS update.. app doesnt work at all and needs to uninstall it then reinstall for it to just work again
  • By Eddy He
    Worst possible app! Every time you do an update, the masterpass link is gone and I have to relogin again. When already in a hurry n looking for a cab this is the last thing that needs to block the customer!
  • No Contest, Worst App Ever

    By J1mb086
    No contest at all...this is the worst app I’ve ever used. Every update resets your auto payment and there is no way to pay by card when the ride is over. Download grab, a real app.
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