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Cleveland Clinic Express Care® Online

Cleveland Clinic Express Care® Online

Cleveland Clinic

Connect to your Cleveland Clinic doctor from home or work on your mobile device.

4.8 Ratings 13K+ Reviews 100K+ Downloads

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About Cleveland Clinic Express Care® Online

Connect to your Cleveland Clinic doctor from home or work on your mobile device.
see more about Cleveland Clinic Express Care® Online

Ratings & Reviews

4.8
12.6K+ Ratings
  1. 5
    91+%
  2. 4
    6+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    1+%
Write a Review
  • Feb 23, 2021

    By brian maxwell
    Was a great experience. No issues with technology. Dr was clear and no lag issues. Will use it again.
  • Don’t waste ur time and money for back pain relief Nov 25, 2018

    By cindee_v
    It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.
    more
  • Cleveland Clinic Does It Again! Great Product! Apr 5, 2019

    By Greg Sick in FL
    I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!
    more
  • Nov 21, 2020

    By Mary Clyde
    Required patience to be seen, but would SO much rather wait in my home than doctor's office waiting room! Practioner was excellent and I felt genuinely cared for. Definitely worth the $49.
  • Accessibility for low vision Jun 21, 2020

    By 100sb
    Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you
    more
  • Dec 13, 2020

    By Tiffany Klinkiewicz
    This app used to be great now it sux i have insurance seems that good ole Cleveland Clinic is out for the mighty dollar i used this app fine before now they want to charge 55 dollars then reimburse me i dont have no damn money on my card i live on SSI and have insurancs best add Caresource to your list
    more
  • On-Line Review Jul 30, 2020

    By Feeling Bad Too Bad
    Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. .
    more
  • Terrible. Mar 21, 2020

    By DenisePB
    Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.
    more
  • Be sure your insurance will cover your session. Oct 6, 2020

    By Brivideo
    Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.
    more
  • Couldn’t Consult due to State location Mar 30, 2020

    By PRgirlzzzz
    My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.
    more

No reviews available

  • Feb 23, 2021

    By brian maxwell
    Was a great experience. No issues with technology. Dr was clear and no lag issues. Will use it again.
  • Don’t waste ur time and money for back pain relief Nov 25, 2018

    By cindee_v
    It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.
    more
  • Cleveland Clinic Does It Again! Great Product! Apr 5, 2019

    By Greg Sick in FL
    I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!
    more
  • Nov 21, 2020

    By Mary Clyde
    Required patience to be seen, but would SO much rather wait in my home than doctor's office waiting room! Practioner was excellent and I felt genuinely cared for. Definitely worth the $49.
  • Dec 14, 2020

    By Johnny B
    Great provider and easy to use. Wait time was minimal. Would easily use this again.
  • Accessibility for low vision Jun 21, 2020

    By 100sb
    Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you
    more
  • Great option Mar 18, 2018

    By PicassoOhio
    This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you
    more
  • Temp solution Apr 28, 2020

    By KatDawg77
    I rare a 4 bc it will help only for a short term solution. The doctor was not Cleveland clinic physician which I assumed he would be. He prescribed me medicine for only 1 month until I see my primary care physician. I tried that last summer and Cleveland clinic said my guy wasn’t open for scheduling when I tried to make a well check up. I want to be able to pick my provider and that means I try to avoid names that aren’t as American fashioned bc the language barrier for emotional bed aide manner was lacking in past experiences. Therefore I feel like I only found a 1 month solution to my anxiety. At least I’ll know if his meds will work well when and if I find my primary care doctor.
    more
  • Nov 17, 2020

    By Connie Perney
    Connection was weak. Lots of questions to answer.
  • Dec 13, 2020

    By Tiffany Klinkiewicz
    This app used to be great now it sux i have insurance seems that good ole Cleveland Clinic is out for the mighty dollar i used this app fine before now they want to charge 55 dollars then reimburse me i dont have no damn money on my card i live on SSI and have insurancs best add Caresource to your list
    more
  • On-Line Review Jul 30, 2020

    By Feeling Bad Too Bad
    Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. .
    more
  • Terrible. Mar 21, 2020

    By DenisePB
    Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.
    more
  • Be sure your insurance will cover your session. Oct 6, 2020

    By Brivideo
    Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.
    more
  • Couldn’t Consult due to State location Mar 30, 2020

    By PRgirlzzzz
    My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.
    more

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