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Cleveland Clinic Express Care® Online

Cleveland Clinic Express Care® Online

Cleveland Clinic

Connect to your Cleveland Clinic doctor from home or work on your mobile device.

4.8 Ratings 13K+ Reviews 100K+ Downloads

Ratings & Reviews

Write a Review
  • May 9, 2021

    By Linda Llew
    I kept losing my connection way too early by being timed-out while I was responding to the questions and uploading pics. So, the app needs to be reset for longer response time OR, it NEEDS to be reset to remember the answers before it times-out, so that one doesn't need to start all over again. It was extremely frustrating!
  • Don’t waste ur time and money for back pain relief Nov 25, 2018

    By cindee_v
    It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.
  • Cleveland Clinic Does It Again! Great Product! Apr 5, 2019

    By Greg Sick in FL
    I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!
  • Jan 5, 2021

    By Wendy Winkler
    I had to fill out quite a bit of info so be ready with your insurance and payment so you don't get timed out. Was great to talk face to face with a provider when my primary care doctor wasn't available for several more days! Will definitely use this service again!
  • Accessibility for low vision Jun 21, 2020

    By 100sb
    Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you
  • Jan 5, 2021

    By Rach Carson
    I absolutely love this!! Its easy, quick and gives you many different options of medical doctors and nurses who can help you with what you need. They are super nice and make it really comfortable..
  • Great option Mar 18, 2018

    By PicassoOhio
    This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you
  • Feb 22, 2020

    By Kara Taylor
    Way better than the "Hey Doctor" app. I was able to speak to a live Doctor and be treated when Hey Doctor was not able to treat for my issue. App said I had 2 patients ahead of me. I waited 5 minutes. What?? It takes me longer to get dressed to go to an Urgicare! I was very skeptical about using this app, the only reason why I choose it was because it had the name Cleveland Clinic, I'm so glad I went beyond my skepticism! I will be using this app the next time an Urgicare is needed!
  • For me, it works!! Dec 12, 2017

    By Nattyschnooks
    This App is great!! I had my Rt. Shoulder replaced in Sept. - I live in Michigan, & it’s a 5 hour plus drive to get to the Clinic - but it’s worth it because the quality of care is superior - My Dr. likes to have Post-Op check ups starting at 2 weeks, then progressing out to 6-8-12 weeks - For us to travel that often, that far would be a hardship - Dr. Iannotti offered this “Virtual” option, & it’s fabulous!!! He can see me, observe my movements answer my questions - I can see his nurse, Jan, as well, & talk to her prior to the Dr. joining in - It’s a great option - It provides the comfort of seeing your Doctor, in “person”, without the stress & expense of a 2 day, overnight Road Trip! Natty B
  • Jun 13, 2019

    By Sherri Norris
    This is such a great way to visit my specialist! I don't have to pay for gas, be uncomfortable riding in a car for hours. This also avoids an overnight stay in a hotel. These things all cost money, time away from home, lost time from work. Yes the virtual appointment costs money, but not even close to what I just stated without the inconvenience. I would recommend this to anyone!
  • May 9, 2021

    By Linda Llew
    I kept losing my connection way too early by being timed-out while I was responding to the questions and uploading pics. So, the app needs to be reset for longer response time OR, it NEEDS to be reset to remember the answers before it times-out, so that one doesn't need to start all over again. It was extremely frustrating!
  • Don’t waste ur time and money for back pain relief Nov 25, 2018

    By cindee_v
    It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.
  • Cleveland Clinic Does It Again! Great Product! Apr 5, 2019

    By Greg Sick in FL
    I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!
  • Jan 5, 2021

    By Wendy Winkler
    I had to fill out quite a bit of info so be ready with your insurance and payment so you don't get timed out. Was great to talk face to face with a provider when my primary care doctor wasn't available for several more days! Will definitely use this service again!
  • Accessibility for low vision Jun 21, 2020

    By 100sb
    Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you
  • Jan 5, 2021

    By Rach Carson
    I absolutely love this!! Its easy, quick and gives you many different options of medical doctors and nurses who can help you with what you need. They are super nice and make it really comfortable..
  • Great option Mar 18, 2018

    By PicassoOhio
    This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you
  • Feb 22, 2020

    By Kara Taylor
    Way better than the "Hey Doctor" app. I was able to speak to a live Doctor and be treated when Hey Doctor was not able to treat for my issue. App said I had 2 patients ahead of me. I waited 5 minutes. What?? It takes me longer to get dressed to go to an Urgicare! I was very skeptical about using this app, the only reason why I choose it was because it had the name Cleveland Clinic, I'm so glad I went beyond my skepticism! I will be using this app the next time an Urgicare is needed!
  • For me, it works!! Dec 12, 2017

    By Nattyschnooks
    This App is great!! I had my Rt. Shoulder replaced in Sept. - I live in Michigan, & it’s a 5 hour plus drive to get to the Clinic - but it’s worth it because the quality of care is superior - My Dr. likes to have Post-Op check ups starting at 2 weeks, then progressing out to 6-8-12 weeks - For us to travel that often, that far would be a hardship - Dr. Iannotti offered this “Virtual” option, & it’s fabulous!!! He can see me, observe my movements answer my questions - I can see his nurse, Jan, as well, & talk to her prior to the Dr. joining in - It’s a great option - It provides the comfort of seeing your Doctor, in “person”, without the stress & expense of a 2 day, overnight Road Trip! Natty B
  • Jun 13, 2019

    By Sherri Norris
    This is such a great way to visit my specialist! I don't have to pay for gas, be uncomfortable riding in a car for hours. This also avoids an overnight stay in a hotel. These things all cost money, time away from home, lost time from work. Yes the virtual appointment costs money, but not even close to what I just stated without the inconvenience. I would recommend this to anyone!
  • Dec 18, 2020

    By David Montgomery
    Can't really rate them high when I get get the ap to work and there is ZERO technical support. I've tried to sign up twice and filled in all my info and it just says "checking insurance info" and spins. Then after several minutes it asks me to log in and when I do it says "my password or username is wrong". Ive done it twice. It didn't work. Too cheap to have a support phone number so screw them.
  • On-Line Review Jul 30, 2020

    By Feeling Bad Too Bad
    Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. .
  • Oct 15, 2020

    By Comrade Walter
    I tried 3 times to use this, every time when it got to the video it just stopped loading. Total wate of time when I was really sick and needed to see a Dr. That was after it froze numerous times on the beginning screen. I had to reinstall twice and log back in, even call the customer service to reset my password moments after I'd been logged in and it kicked me out.
  • Terrible. Mar 21, 2020

    By DenisePB
    Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.
  • Oct 4, 2020

    By Amanda Lawman
    Tried to connect 4 times. The app told me I was connected but was waiting for the provider. My appt was cancelled 4 times by the provider. Every time I tried remaking the appointment I had to wait in line, so clearly the problem wasn't with the provider's connection. This app was a giant waste of 1.5 hours of my day.
  • Be sure your insurance will cover your session. Oct 6, 2020

    By Brivideo
    Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.
  • Couldn’t Consult due to State location Mar 30, 2020

    By PRgirlzzzz
    My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.
  • Dec 13, 2020

    By Tiffany Klinkiewicz
    This app used to be great now it sux i have insurance seems that good ole Cleveland Clinic is out for the mighty dollar i used this app fine before now they want to charge 55 dollars then reimburse me i dont have no damn money on my card i live on SSI and have insurancs best add Caresource to your list

No reviews available

No reviews available

  • Don’t waste ur time and money for back pain relief Nov 25, 2018

    By cindee_v
    It was easy to set up for my first time using. I had 4 people waiting in front of me for the same doctor, but it was surprisingly quicker than I would have expected. I am having lower back spasms couldn’t sleep at all last night and it’s a Sunday. I was going to go to express care but I really wanted to see a doctor for meds, not a nurse practitioner so I decided to try this. The doctor was great he did a thorough check over the phone and agreed with me that I am having lower back spasms. He prescribed me an anti-inflammatory. I asked about a muscle relaxer and he said he wanted to prescribe it, agrees that is what I need but said he was surprised he’s not allowed to prescribe that on line I would have to be seen in person for that. So I was very disappointed that an actual doctor was not able to treat me as a patient with the right medication. I tried the anti-inflamatories he prescribed and they did nothing. So now I will have to make an appointment to see a doctor to get what I really need. I wish they told me before I wasted $49+$20 for meds, that he is not able to prescribe “real medication” on line. This might be good for something else where u just need antibiotics or something. Don’t bother if u are having back pain.
  • Cleveland Clinic Does It Again! Great Product! Apr 5, 2019

    By Greg Sick in FL
    I am traveling and felt I had food poisoning. I’m from Cleveland but I tried a virtual product for the local hospital. That was a mistake. The local hospital site didn’t work on line and I ended up having to call online help to get an appointment scheduled. When completed the online help said it would be 90 min before they called. When I got off the phone and realized there was no need to use a local network so I went to my trusted CC. I signed up on line, had my consultation, felt very satisfied with the time the doctor took with me and the ease of prescribing meds. I was completed in 15 min. The local network has yet to call GREAT PRODUCT AS ALWAYS!
  • Jan 5, 2021

    By Wendy Winkler
    I had to fill out quite a bit of info so be ready with your insurance and payment so you don't get timed out. Was great to talk face to face with a provider when my primary care doctor wasn't available for several more days! Will definitely use this service again!
  • Jan 5, 2021

    By Rach Carson
    I absolutely love this!! Its easy, quick and gives you many different options of medical doctors and nurses who can help you with what you need. They are super nice and make it really comfortable..
  • Feb 22, 2020

    By Kara Taylor
    Way better than the "Hey Doctor" app. I was able to speak to a live Doctor and be treated when Hey Doctor was not able to treat for my issue. App said I had 2 patients ahead of me. I waited 5 minutes. What?? It takes me longer to get dressed to go to an Urgicare! I was very skeptical about using this app, the only reason why I choose it was because it had the name Cleveland Clinic, I'm so glad I went beyond my skepticism! I will be using this app the next time an Urgicare is needed!
  • For me, it works!! Dec 12, 2017

    By Nattyschnooks
    This App is great!! I had my Rt. Shoulder replaced in Sept. - I live in Michigan, & it’s a 5 hour plus drive to get to the Clinic - but it’s worth it because the quality of care is superior - My Dr. likes to have Post-Op check ups starting at 2 weeks, then progressing out to 6-8-12 weeks - For us to travel that often, that far would be a hardship - Dr. Iannotti offered this “Virtual” option, & it’s fabulous!!! He can see me, observe my movements answer my questions - I can see his nurse, Jan, as well, & talk to her prior to the Dr. joining in - It’s a great option - It provides the comfort of seeing your Doctor, in “person”, without the stress & expense of a 2 day, overnight Road Trip! Natty B
  • Jun 13, 2019

    By Sherri Norris
    This is such a great way to visit my specialist! I don't have to pay for gas, be uncomfortable riding in a car for hours. This also avoids an overnight stay in a hotel. These things all cost money, time away from home, lost time from work. Yes the virtual appointment costs money, but not even close to what I just stated without the inconvenience. I would recommend this to anyone!
  • Great time saver! Dec 19, 2018

    By ermarc56
    First time use for this app. First time virtual visit also. The app is very easy to install and get up and running. I was able to put in my insurance and credit information with ease. This made the process super fast and without miscommunications. The ability to take a picture and post it for the provider as well as their ability to access your history and meds is key to a good visit. This was simple and straightforward. I highly recommend this app for simple issues in healthcare. My follow up visit which is uncomplicated, went extremely quickly and without a problem.
  • Sep 16, 2019

    By Tren M. Garrison
    This APP was fantastic! I was still able to receive all of the care and attention that I would have had going in to the Dr. 's office. Dr. Nair was as Personable as he has always been face to face, (he had my records on hand, prescriptions were able to be filled, etc., etc.) and a Bonus is that I didn't have to pay for Gas or Parking! 😀
  • Dec 30, 2019

    By Tracie Fears
    Very helpful and cheaper than an office visit. I usually go to my provider ($115 deductible not met). Walk out with a list of over the counter drugs and maybe a prescription. ($50 out of pocket) And, the doctor request a follow up visit ($115) and blood work ($60). Me: Broke! This cost me $20 for the same results. Win Win!
  • Accessibility for low vision Jun 21, 2020

    By 100sb
    Although I was able to use Cleveland clinic express care it was a challenge because to answer the questions I had to double tap with three fingers in order to make the screen larger. This was a bit of a challenge mostly because I have to use my finger to move the magnifying bar across the page in order to read the questions this is not something I feel I should have to do in order to use Express Care there should be an option to make the prints not only bolder and darker but bigger so that low vision users will have the same accessibility as fully cited users. Those who are totally blind can use voice over I am in the gray area where I don’t see really well and have enough usable vision to use it but not use it the application affectively please I urge you to make changes to make this accessible for everybody who uses it thank you
  • Great option Mar 18, 2018

    By PicassoOhio
    This is a great option if you have a sore throat or sinus infection, something like that. You can see the doctor from the comfort of your own home… He even had me hold the camera up to my mouth so I could say awwww and he can look at my throat. The only thing I would comment on is that it gives you a choice of physicians and if the wait time is shorter with somebody else they come on and tell you that and ask if you want to switch to the other doctor. When I switch to the other doctor I had to put in all of my symptoms and information all over again so I’m not sure it was shorter I doing that. If you could switch to another doctor without having to input your information again, it would be helpful. Thanks for this great option. Much better than sitting in the waiting room forAn hour and a half with sick people all Around you
  • Temp solution Apr 28, 2020

    By KatDawg77
    I rare a 4 bc it will help only for a short term solution. The doctor was not Cleveland clinic physician which I assumed he would be. He prescribed me medicine for only 1 month until I see my primary care physician. I tried that last summer and Cleveland clinic said my guy wasn’t open for scheduling when I tried to make a well check up. I want to be able to pick my provider and that means I try to avoid names that aren’t as American fashioned bc the language barrier for emotional bed aide manner was lacking in past experiences. Therefore I feel like I only found a 1 month solution to my anxiety. At least I’ll know if his meds will work well when and if I find my primary care doctor.
  • Mar 26, 2020

    By Cat Remmy
    Good app once you're connected to a provider but i was bumped twice and had to reenter my info each time. Also some inconsistencies in the number of patients ahead of you. Once connected, the visit went smoothly and swiftly. I will be recommending this app and will be using it again!
  • Sep 28, 2018

    By Regina Carson
    It bothered me that I couldn't enter my insurance information as it wasn't provided, I couldn't enter all medical allergies, It takes awhile for the video to load, and that the first doctor canceled the visit. Other than that, it's a great way to go to the doctor as long as you don't get charged for a non visit.
  • May 9, 2021

    By Linda Llew
    I kept losing my connection way too early by being timed-out while I was responding to the questions and uploading pics. So, the app needs to be reset for longer response time OR, it NEEDS to be reset to remember the answers before it times-out, so that one doesn't need to start all over again. It was extremely frustrating!
  • Jan 5, 2019

    By Mahala Bloom
    Being able to sew a doctor without going to a waiting room teaming with germs and sick people is a game-changer. The ability to see a counselor or psychiatrist essentially on-demand is a huge help for those with depression. A major issue with the app is the inability to schedule follow-ups yourself, despite it being teased at the top as being half the cost of the initial appointment for the same ongoing issue. My doctor was unable to get this to work, and cust. service said he had to do it.
  • On-Line Review Jul 30, 2020

    By Feeling Bad Too Bad
    Years ago I swore to never use an on-line doctor visit again. Today I broke my promise and used on on-line appointment, mainly due to being unable to get a ptimary care appointment and my reluctance to visit an urgent care with the COVID pandemic in full bloom. After completing the pre on-line questionnaire, the physician asked for information on many of the questions responded to in the questionnaire. After responding to his questions I sensed I was wasting both my time and his time. I believe the doctor assumed something viral was the issue, while I was thinking something else that I have a long history and experience dealing with. Lastly, the pre on-line questionnaire is rather straightforward, although I suspect the doctor was not seeing exactly how I responded. Also the billing information needs work. It asks if you have insurance and then gives a limited number of insurance providers requesting the name of the insurance company. If you responded that your insurance company isn’t listed there is no option to write-in your insurance company, and than proceeds to inform the costs of the visit will be billed to your credit card, with no option to go back and revisit the listed insurance companies. I’m back to never wanting to use the on-line process again. .
  • Dec 13, 2020

    By Tiffany Klinkiewicz
    This app used to be great now it sux i have insurance seems that good ole Cleveland Clinic is out for the mighty dollar i used this app fine before now they want to charge 55 dollars then reimburse me i dont have no damn money on my card i live on SSI and have insurancs best add Caresource to your list
  • Dec 18, 2020

    By David Montgomery
    Can't really rate them high when I get get the ap to work and there is ZERO technical support. I've tried to sign up twice and filled in all my info and it just says "checking insurance info" and spins. Then after several minutes it asks me to log in and when I do it says "my password or username is wrong". Ive done it twice. It didn't work. Too cheap to have a support phone number so screw them.
  • Oct 15, 2020

    By Comrade Walter
    I tried 3 times to use this, every time when it got to the video it just stopped loading. Total wate of time when I was really sick and needed to see a Dr. That was after it froze numerous times on the beginning screen. I had to reinstall twice and log back in, even call the customer service to reset my password moments after I'd been logged in and it kicked me out.
  • Terrible. Mar 21, 2020

    By DenisePB
    Last night I waited 3 hours online ( 28 patients before me) for Dr. Donita Diamond. My husband has been coughing a lot so I thought it was a good idea to use the online services first instead of going out of the house with all this pandemic that is happening all around us. After waiting for such a long time the Doctor dropped the call. Even when they ask you to include your telephone number in case they need to call you, the doctor didn’t even call back. Even when I totally understand how overwhelming most be for doctors to try to help so many people specially during this crazy times we all are leaving right now, they should not drop calls on those waiting. Not getting back to those waiting at lease with a call or an email it make the whole experience even worse.
  • Oct 4, 2020

    By Amanda Lawman
    Tried to connect 4 times. The app told me I was connected but was waiting for the provider. My appt was cancelled 4 times by the provider. Every time I tried remaking the appointment I had to wait in line, so clearly the problem wasn't with the provider's connection. This app was a giant waste of 1.5 hours of my day.
  • Be sure your insurance will cover your session. Oct 6, 2020

    By Brivideo
    Needed a doctors note to get back to work (sinus troubles) stating I wasn’t Covid compromised. Was sent to this service and was charged $55 for a 10+ min for a face time with an out of state doctor that I was transferred to. Was prescribed nothing but was told to take two days off. Well somewhere down the line there was an issue sending me the note and after a week of administrative Hell to get them to send an email I finally got it while missing days of work (unpaid) the entire time. Obnoxious in of itself but now I’m being hit with a surprise $226 bill for that same session because my insurance wouldn’t cover it. Lawyer tells me it would cost more to fight than to just pay. That’s an expensive email friends.
  • Couldn’t Consult due to State location Mar 30, 2020

    By PRgirlzzzz
    My first experience started at 8:30a waited One hour to get ‘not able to connect’ from the Nurse Practitioner, waited again another 20 minutes to do an actual consultation but come to find out they could not prescribe to someone in FL, WHAT? - doesn’t the App route to the correct people on the other end? My profile clearly stated my location and address, Not from my experience, I tried 3 more times but this time under my reason for consult I put in parentheses FL patient got declined several times, not licensed to treat a FL Patient. One or 2 medical staff available at any given time with a huge list of Offline people, disappointed! All I needed was an anti-inflammatory for the excruciating pain I’m going through.

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Cleveland Clinic Express Care® Online

Cleveland Clinic Express Care® Online