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CLEAR - Health, travel, sports

CLEAR - Health, travel, sports

Alclear LLC

Use Health Pass, create a digital vaccine card, find CLEAR locations, & more.

4.7 Ratings 305K+ Reviews 500K+ Downloads

Ratings & Reviews

Write a Review
  • Nov 23, 2021

    By T Evans
    kind of a pain to use. "Doesn't accept" photos of key docs, but then let's you move on anyway. seems less built for the ease of the user and more for the ease of the event organizer to harvest attendee data which, to be fair, they do need to put on a show in 2021. but like so many other things, I feel this could have been an email.
  • What a timesaver , especially during COVID Mar 30, 2021

    By MavsGirl6
    I’ve been a CLEAR and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you. But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does.
  • Dec 1, 2021

    By Samantha Huston
    easy to setup and use. would recommend that they wait on the facial scan to let the human say "yes, I agree that you captured the right image". thanks for making a simple and easy to use app. you're user workflows are great!
  • 80.7% of all Americans live in cities or urban areas Mar 11, 2021

    By smirkedPLoOped
    The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future.
  • Dec 1, 2021

    By John Chambers
    Reasonably easy to use; but the image recognition is kind of finicky with lighting, background, and the like.
  • Dec 1, 2021

    By Jason Babcock
    To be fair I gave it 3 ⭐⭐⭐ stars because it one of the best EFFORTS I've discovered so far in our new age of a Touchless & Transparent society that's come at a time when for the most part we as a society weren't quite ready to embrace the multiple & annoying "idio-sync-ro-cies" ... (Spell check please) that come along with such a newly required high tech way of life. So sure it's not perfect and has a ways to go but hey!.., it's got to start somewhere with something.
  • Good, could be better Jun 14, 2021

    By cougardent
    While there is no doubt Clear saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no Clear years later. Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in the app.
  • Great when it’s there Nov 7, 2021

    By Shan'Tigra
    Clear makes by passing the line so much faster. The reason for the incredible amount of info is they are bypassing an entire line and a lot of safety / security precautions to get you to the scanners / metal detectors. They have to be safe and know who you are, just as the airport does. It’s a safety thing and I love it. You no longer have to show your state ID and boarding pass to get by security! No waiting in line! No pulling own mask around a bunch of other people! That being said, if it’s in your state and airport, it’s great! I have one in SeaTac. I could not find one in LAX, Dulles, Wrw Ok airport and it was closed in O’Hare the last few times I’ve been there this year (hours of operation). It’s also been closed on occasion in SeaTac. All in all, I have been able to use Clear about 1/3 of the time… :( The hours of operation are also not posted, so I ended up standing around at a gate point for a while… Good service - just not there yet. Also, I would love to change the picture that was taken earlier of me when I traveled. I was really disheveled and every time I use Clear, I see that picture… lol
  • Nov 21, 2021

    By R M
    Clear itself is good and saves time, but the app needs attention. It seem like one big advertisement. Yesterday I was leaving KMIA, and had a very hard time trying to locate the CLEAR entry point., not many signs. TSA nor Airline folks much help. How hard would it be to put a map in the App, with markers where the clear folks are set up to accept travelers. Like I said cut down time once there at the entry point but often takes for ever to find it once at the airport.
  • Noel Aug 5, 2021

    By Dave or Doc
    I didn’t know about your service or that Amex Platinum recommended your company. I feared it was another scam for a monthly fee and be charged instantly on my Amex card. Noel kindly reassured me and asked me the right questions. When I said yes to Platinum Amex she told me that they,Amex, approved of your company and they offered it free to members. Thanks for having Noel at the TSA lineup and her Being so kind and patient in her explaining your mission. I hope you can retain her services, but sadly I know more than I should about international business and fear her talent and language skills are unknown to HR. Thanks again and good luck with your mission. Dave Powell
  • Nov 23, 2021

    By T Evans
    kind of a pain to use. "Doesn't accept" photos of key docs, but then let's you move on anyway. seems less built for the ease of the user and more for the ease of the event organizer to harvest attendee data which, to be fair, they do need to put on a show in 2021. but like so many other things, I feel this could have been an email.
  • What a timesaver , especially during COVID Mar 30, 2021

    By MavsGirl6
    I’ve been a CLEAR and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you. But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does.
  • Dec 1, 2021

    By Samantha Huston
    easy to setup and use. would recommend that they wait on the facial scan to let the human say "yes, I agree that you captured the right image". thanks for making a simple and easy to use app. you're user workflows are great!
  • 80.7% of all Americans live in cities or urban areas Mar 11, 2021

    By smirkedPLoOped
    The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future.
  • Dec 1, 2021

    By John Chambers
    Reasonably easy to use; but the image recognition is kind of finicky with lighting, background, and the like.
  • Dec 1, 2021

    By Jason Babcock
    To be fair I gave it 3 ⭐⭐⭐ stars because it one of the best EFFORTS I've discovered so far in our new age of a Touchless & Transparent society that's come at a time when for the most part we as a society weren't quite ready to embrace the multiple & annoying "idio-sync-ro-cies" ... (Spell check please) that come along with such a newly required high tech way of life. So sure it's not perfect and has a ways to go but hey!.., it's got to start somewhere with something.
  • Good, could be better Jun 14, 2021

    By cougardent
    While there is no doubt Clear saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no Clear years later. Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in the app.
  • Great when it’s there Nov 7, 2021

    By Shan'Tigra
    Clear makes by passing the line so much faster. The reason for the incredible amount of info is they are bypassing an entire line and a lot of safety / security precautions to get you to the scanners / metal detectors. They have to be safe and know who you are, just as the airport does. It’s a safety thing and I love it. You no longer have to show your state ID and boarding pass to get by security! No waiting in line! No pulling own mask around a bunch of other people! That being said, if it’s in your state and airport, it’s great! I have one in SeaTac. I could not find one in LAX, Dulles, Wrw Ok airport and it was closed in O’Hare the last few times I’ve been there this year (hours of operation). It’s also been closed on occasion in SeaTac. All in all, I have been able to use Clear about 1/3 of the time… :( The hours of operation are also not posted, so I ended up standing around at a gate point for a while… Good service - just not there yet. Also, I would love to change the picture that was taken earlier of me when I traveled. I was really disheveled and every time I use Clear, I see that picture… lol
  • Nov 21, 2021

    By R M
    Clear itself is good and saves time, but the app needs attention. It seem like one big advertisement. Yesterday I was leaving KMIA, and had a very hard time trying to locate the CLEAR entry point., not many signs. TSA nor Airline folks much help. How hard would it be to put a map in the App, with markers where the clear folks are set up to accept travelers. Like I said cut down time once there at the entry point but often takes for ever to find it once at the airport.
  • Noel Aug 5, 2021

    By Dave or Doc
    I didn’t know about your service or that Amex Platinum recommended your company. I feared it was another scam for a monthly fee and be charged instantly on my Amex card. Noel kindly reassured me and asked me the right questions. When I said yes to Platinum Amex she told me that they,Amex, approved of your company and they offered it free to members. Thanks for having Noel at the TSA lineup and her Being so kind and patient in her explaining your mission. I hope you can retain her services, but sadly I know more than I should about international business and fear her talent and language skills are unknown to HR. Thanks again and good luck with your mission. Dave Powell
  • Would be nice if it worked/ Multiple attempts to set up have failed Sep 8, 2021

    By DSDFM88
    Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.
  • Nov 26, 2021

    By Vivian Schmitz
    I was able to set everything up with only minor issues. My BIG concern is when I try to access my final approval/QR code, it never shows up. I have to log back in and out several times and SOMETIMES it shows up. How do I know it'll be there when I need it. Please fix this!!!!
  • App doesn’t work, horrible customer service Oct 16, 2021

    By Barbarian Queen
    A concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the Clear digital vaccine card. I downloaded the app on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall the app, which I did, to no avail. I contacted them again but could not get through to someone until 10/16, THIRTEEN days after my initial inquiry. In the mean time. I would get texts asking for my name, email and birthdate, which I provided, but then I was asked for this information again and again. I also had to keep explaining what the problem was, but they kept ghosting me. The customer service was AWFUL. Like literally the worst I have ever experienced! When I finally did get through to someone, just today on 10/16, I tried all the things asked if me and the answer was just “huh, it doesn’t work”. So this app doesn’t work at all and the customer service is abysmal.
  • Nov 27, 2021

    By Ellie Ginnow
    Total garbage. Refused to scan, much less recognize my ID. As a matter of fact, it cannot seem to recognize any documentation, so what's the point? When I managed to get through to the facial ID (after much trial and tribulation), it took a picture, and scanned for recognition, and then told me it didn't work and to try again later. No option to take a new photo, it just dropped me back at the beginning. Super frustrating. This app doesn't work.
  • Absolutely useless app! Can’t create Travel Pass Sep 8, 2021

    By jessi727
    I’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected. The app is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent.
  • Dec 2, 2021

    By Arielle
    This app is HORRIBLE. No matter what i do in the verification process, im thrown an "oops, something went wrong" error. Contacted support - absolutely no help. At no point did they try any investigation outside of basic troubleshooting. Just "we apologize for the inconvenience use alternate methods."
  • Nov 27, 2021

    By Kailey Nelson
    Throws errors at random times with no resolution unless I uninstall the app. While travelling internationally, this is extremely inconvenient since it won't work when I actually need it. When it does work it's great, but that's only about 30% of the time.
  • Absolute garbage Oct 13, 2021

    By Moosebouse
    Didn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in the app and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screenshots and PDFs of my vaccination record that I see in the Clinic’s online system, they did not repair the error or update my file, which is absurd since I had to enter the info for logging into MyChart. They could go into MyChart themselves and see it but instead they just give me the runaround. The system also says you can use a PCR test w/in the last 72 hours, but beware- it take 72 hours to get a PCR result. This app was a total waste of time and did not clear me even though I am vaccinated AND I got a PCR test 48 hours before my event.
  • Nov 28, 2021

    By Christopher Minish
    Not user friendly. Too many idiots in the think-tank these days. And, I was able to, after face scan, enter Vax card info without i.d. scan. What this means is that someone can easily create a fake account to get into venues. Also, the venue I went to last night didn't even scan my QR code. Just matched my face with the picture above the code, and in I went. Not a good app, not a good system at all.
  • Horrible App With Log In consistency Sep 15, 2021

    By Sirieife
    So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my Clear account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!

No reviews available

No reviews available

  • What a timesaver , especially during COVID Mar 30, 2021

    By MavsGirl6
    I’ve been a CLEAR and TSA PreCheck member since 2017. I typically fly out of the world busiest airport in ATL, and usually can get from the curb through through precheck security in < 10 mins. It’s such a timesaver! Since COVID, the kiosk uses your retinal scan instead of fingerprints, works just as well. The value here is time. If your primary airport security lines are small or pretty efficient then this may not be for you. But if you travel through larger airports like ATL, LAX, DFW, JFK, ORD, MIA, HOU etc. and/or a business traveler this is a blessing and worth the price. Check if your credit cards cover the membership fee. Delta Amex does.
  • Dec 1, 2021

    By Samantha Huston
    easy to setup and use. would recommend that they wait on the facial scan to let the human say "yes, I agree that you captured the right image". thanks for making a simple and easy to use app. you're user workflows are great!
  • Noel Aug 5, 2021

    By Dave or Doc
    I didn’t know about your service or that Amex Platinum recommended your company. I feared it was another scam for a monthly fee and be charged instantly on my Amex card. Noel kindly reassured me and asked me the right questions. When I said yes to Platinum Amex she told me that they,Amex, approved of your company and they offered it free to members. Thanks for having Noel at the TSA lineup and her Being so kind and patient in her explaining your mission. I hope you can retain her services, but sadly I know more than I should about international business and fear her talent and language skills are unknown to HR. Thanks again and good luck with your mission. Dave Powell
  • Terrible app and support; good airport services Jul 20, 2021

    By Desh7
    Clear’s website and application build are pretty bad. Dead links (eg, not possible to remove/change a family member online), the vaccine card scanner on the app simply doesn’t work, and importantly support is on par with comcast. On the last point re support, no one picks up the phone, and it took days for them to respond to me via text support, and then the rep ended the chat 2 minutes after sending me a message saying I wasn’t responsive, so now I have to start again and wait a few more days.
  • 80.7% of all Americans live in cities or urban areas Mar 11, 2021

    By smirkedPLoOped
    The US census, as of 2018, states that over 80% of Americans live in cities or urban areas. That means our airports are crammed and Clear offers a reasonable rate to bypass a lot of the long, winding, frustrating lines at the major airport hubs if you’re a frequent traveler. I paid $179 for the year and just at Orlando last weekend, it paid for itself with the maze of travelers trying to decipher the Covid rules and multiple lanes of snaking body and bag inspection points. I think I saved at least 30-40 minutes of wait time and didn’t have to take off my shoes or take out my electronic devices. That’s a big win for me. I’ll keep it. My only negative is this being a private company scanning my retinas. I know the government tracks my every move via my cell phone already, but I’m more skeptical about the retinal scan by a private entity. Hopefully I won’t be sold for body parts to a robot in the near future.
  • Dec 1, 2021

    By John Chambers
    Reasonably easy to use; but the image recognition is kind of finicky with lighting, background, and the like.
  • Nov 23, 2021

    By T Evans
    kind of a pain to use. "Doesn't accept" photos of key docs, but then let's you move on anyway. seems less built for the ease of the user and more for the ease of the event organizer to harvest attendee data which, to be fair, they do need to put on a show in 2021. but like so many other things, I feel this could have been an email.
  • Dec 1, 2021

    By Jason Babcock
    To be fair I gave it 3 ⭐⭐⭐ stars because it one of the best EFFORTS I've discovered so far in our new age of a Touchless & Transparent society that's come at a time when for the most part we as a society weren't quite ready to embrace the multiple & annoying "idio-sync-ro-cies" ... (Spell check please) that come along with such a newly required high tech way of life. So sure it's not perfect and has a ways to go but hey!.., it's got to start somewhere with something.
  • Good, could be better Jun 14, 2021

    By cougardent
    While there is no doubt Clear saved me 15-20 minutes leaving LAX, it seems they are very slow adding additional cities. TPA has consistently been a top rated airport in the country year after year in addition to continually getting additional routes and millions of air travelers each year yet still no Clear years later. Aside from the air traveler benefits they started offering digital vaccine cards yet this feature does not work at all. After you connect your provider it says it takes up to a minute to sync and get the results. I’ve reached put to support and gotten 3 different answers as to the problem including blaming my device for what is clearly a backend issue. If you can’t make the feature work, then don’t put it in the app.
  • Great when it’s there Nov 7, 2021

    By Shan'Tigra
    Clear makes by passing the line so much faster. The reason for the incredible amount of info is they are bypassing an entire line and a lot of safety / security precautions to get you to the scanners / metal detectors. They have to be safe and know who you are, just as the airport does. It’s a safety thing and I love it. You no longer have to show your state ID and boarding pass to get by security! No waiting in line! No pulling own mask around a bunch of other people! That being said, if it’s in your state and airport, it’s great! I have one in SeaTac. I could not find one in LAX, Dulles, Wrw Ok airport and it was closed in O’Hare the last few times I’ve been there this year (hours of operation). It’s also been closed on occasion in SeaTac. All in all, I have been able to use Clear about 1/3 of the time… :( The hours of operation are also not posted, so I ended up standing around at a gate point for a while… Good service - just not there yet. Also, I would love to change the picture that was taken earlier of me when I traveled. I was really disheveled and every time I use Clear, I see that picture… lol
  • Nov 21, 2021

    By R M
    Clear itself is good and saves time, but the app needs attention. It seem like one big advertisement. Yesterday I was leaving KMIA, and had a very hard time trying to locate the CLEAR entry point., not many signs. TSA nor Airline folks much help. How hard would it be to put a map in the App, with markers where the clear folks are set up to accept travelers. Like I said cut down time once there at the entry point but often takes for ever to find it once at the airport.
  • Nov 26, 2021

    By Vivian Schmitz
    I was able to set everything up with only minor issues. My BIG concern is when I try to access my final approval/QR code, it never shows up. I have to log back in and out several times and SOMETIMES it shows up. How do I know it'll be there when I need it. Please fix this!!!!
  • Nov 27, 2021

    By Kailey Nelson
    Throws errors at random times with no resolution unless I uninstall the app. While travelling internationally, this is extremely inconvenient since it won't work when I actually need it. When it does work it's great, but that's only about 30% of the time.
  • Not Worth It...Yet! Feb 3, 2020

    By DayGlo_StarKade
    It’s a great concept, and if you live in a large metropolitan area (i.e.: Miami, Atlanta, NYC, L.A.), I’m sure it’s convenient & enjoyable to use. However, I live in Asheville, NC (Asheville has nearly a population of 100,000 people). I was not informed until after I’d scanned my driver’s license and had my face scanned by my phone twice that I had to complete my verification by going to the nearest Clear station. Fine I thought, not a big deal. Where’s the nearest station? At first I thought it was Charlotte, NC. I’m sorry but I have no intention of driving 2 - 2 & 1/2 hours out of my way to verify my ID through a “up & coming” app. Then I found out that there’s not even a station in Charlotte yet. This was the same situation I had when GrubHub, Uber Eats, Post Mates, and Doordash first started, and it took a couple to a few years for each of them to become available and prominent. My advice? Wait a couple years at least. If you live in a more rural area - which 75-80% of the country does - it’s not worth downloading just yet, but it will be - eventually!
  • Would be nice if it worked/ Multiple attempts to set up have failed Sep 8, 2021

    By DSDFM88
    Update: I have again attempted to set up an account with the new updates, but still have no success. Extremely frustrating that even the newest update has not fixed whatever issues the app has been having. I’ve spoken with others that are upset with the set up as well, they too have tried multiple times to set up an account, but to no success either. It has to do with the picture of the face portion. After my initial review I received an email to “Please, please, please” contact them. I contacted them but have heard nothing back. Really upsetting. I might just be selling my single game tickets to the highest bidder and tailgating during games. Unfortunate. Also, the amount of tracking the app does is absolutely horrendous. Why does it need to know all of that info for me to watch a game…from a third party that I didn’t pay for the PSL/tickets? Do better Clear. Original post: I am PSL season ticket holder to the Raiders. We have to use this system to verify you have the vaccine. Problem is, registration doesn’t work because it won’t capture a your face to verify it against a passport or ID photo. Too bad. Now I have to go through a separate line and verify my hard copy vaccine paper. Terrible system. Which there was not a monopoly on one system, and they would allow for multiple ones. Maybe another one would actually work. If I could rate zero I would.
  • App doesn’t work, horrible customer service Oct 16, 2021

    By Barbarian Queen
    A concert I recently attended required proof of covid vaccination status. Attendees could bring their actual cards or could use the Clear digital vaccine card. I downloaded the app on 10/4, 8 days before the concert and tried to create my digital vaccine card. It didn’t work at all. The process failed after all my information was entered. I contacted customer service via text (the only option they give you) and didn’t hear back for an entire day. When I finally got the return text on 10/5 I was at work and couldn’t answer right then. I was told to delete and reinstall the app, which I did, to no avail. I contacted them again but could not get through to someone until 10/16, THIRTEEN days after my initial inquiry. In the mean time. I would get texts asking for my name, email and birthdate, which I provided, but then I was asked for this information again and again. I also had to keep explaining what the problem was, but they kept ghosting me. The customer service was AWFUL. Like literally the worst I have ever experienced! When I finally did get through to someone, just today on 10/16, I tried all the things asked if me and the answer was just “huh, it doesn’t work”. So this app doesn’t work at all and the customer service is abysmal.
  • Nov 27, 2021

    By Ellie Ginnow
    Total garbage. Refused to scan, much less recognize my ID. As a matter of fact, it cannot seem to recognize any documentation, so what's the point? When I managed to get through to the facial ID (after much trial and tribulation), it took a picture, and scanned for recognition, and then told me it didn't work and to try again later. No option to take a new photo, it just dropped me back at the beginning. Super frustrating. This app doesn't work.
  • Absolutely useless app! Can’t create Travel Pass Sep 8, 2021

    By jessi727
    I’m an member with a paid membership. $179/year and can’t use basic functions of the app that are provided with free memberships. Every time I try to create a Health Pass or upload my vaccine card, I get a message saying “There is an existing membership associated with this email address, but it’s missing information we need to create a Health Pass. Please contact customer support for assistance.” I contacted customer support, and multiple times they responded by text hours or days later, waited two minutes, then ended the chat. I’d have to go through the entire process again. Finally got someone on the line, and their solution? Set up an entirely new account using another email address. They said they’re aware of the problem with paid memberships not being able to create a health pass and are “working to resolve the issue”. It’s been months and still having the same problem. No timeline as to when this problem will be corrected. The app is completely useless, especially if you’re an existing customer with paid membership. Horrible customer service and horribly inept IT department. I thought for $180 there’d be at least some level of customer support. It’s nonexistent.
  • Dec 2, 2021

    By Arielle
    This app is HORRIBLE. No matter what i do in the verification process, im thrown an "oops, something went wrong" error. Contacted support - absolutely no help. At no point did they try any investigation outside of basic troubleshooting. Just "we apologize for the inconvenience use alternate methods."
  • Absolute garbage Oct 13, 2021

    By Moosebouse
    Didn’t sync correctly with my online health record. Support said to contact my dr. Contacted my dr, tried again. Support said they would investigate the error. Heard nothing for a day, contacted support again. THEN they said their app doesn’t work with the Cleveland Clinic’s online system. Ok well why was I able to select it in the app and why did no one tell me this in the past several days I’ve been dealing with this problem? When I asked that, they asked for a screenshot of *their own app* saying I could sync with the clinic. So I sent that and they never responded. I messaged them screenshots and PDFs of my vaccination record that I see in the Clinic’s online system, they did not repair the error or update my file, which is absurd since I had to enter the info for logging into MyChart. They could go into MyChart themselves and see it but instead they just give me the runaround. The system also says you can use a PCR test w/in the last 72 hours, but beware- it take 72 hours to get a PCR result. This app was a total waste of time and did not clear me even though I am vaccinated AND I got a PCR test 48 hours before my event.
  • Nov 28, 2021

    By Christopher Minish
    Not user friendly. Too many idiots in the think-tank these days. And, I was able to, after face scan, enter Vax card info without i.d. scan. What this means is that someone can easily create a fake account to get into venues. Also, the venue I went to last night didn't even scan my QR code. Just matched my face with the picture above the code, and in I went. Not a good app, not a good system at all.
  • Horrible App With Log In consistency Sep 15, 2021

    By Sirieife
    So I have a damaged iPhone that I planned to upgrade later this year. Basically, my camera on my iPhone is broken. So I can’t scan, upload, or take photos that are required to make a covid health pass on my phone. I understand that. So I decided to just create a health pass and log in account on my iPad Pro and then I assumed that the log in credentials would transfer once I log into my account on my iPhone. (So I don’t have to carry a giant iPad Pro everywhere I go that require the Clear app health credentials). Everything worked smoothly and I created an account with all my vaccine creds on my iPad Pro. But once I log into my Clear account on my iPhone. None of the credentials transfer over at all! Zero uniformity! You would think the log in credentials would be enough to have access to my vaccine info from the iPad. Every app that saves your data can be accessed on any device once you create a log in! Not this one! And now I have to get a new phone or carry a giant iPad Pro since my phone camera is busted! Fix this issue! It doesn’t take a genius to create app log in uniformity, fellas!
  • Nov 30, 2021

    By rye
    it's pretty awful. cannot scan correctly, got my name wrong and no way to fix it. you are stuck with the picture you take. good luck keeping a smile after using this app.
  • Nov 25, 2021

    By Robbie Brownridge
    This app was great when I used it at a concert venue to show my vaccine status. But recently I was trying to show my sister how good this is, and the app won't open. I even uninstalled and then reinstalled. Is something going on with this app? I can't get past the opening logo. 😪

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