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Citymapper: The Ultimate Transport App

Citymapper: The Ultimate Transport App

Citymapper Limited

Route Planner for City Navigation: MTA MBTA NJ Transit Bus Times & Subway Map

4.8 Ratings 170K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community
    Turning the corner to see your bus already leaving the station is never a good feeling. It can also make all the difference between being on time to work and being 15 minutes late. You can map out your best possible transit route with live arrival times and optimize your commute every morning.
    img by O'Bryant
    2 years ago
  • img Community
    When you’re visiting a large city, whether by yourself or with 5 friends, it’s helpful to know how to get around. A tool that lets you navigate the transit system will be one of your most helpful things on your trip.
    img by Mary Ann
    2 years ago
  • img Community
    First time in London and you want to see Big Ben, Tower of London, and the London Bridge in 2 hours before you meet a friend for lunch in Bethnal Green. You can find the quickest and cheapest way by searching the address.
    img by Sharon
    2 years ago
  • img Community
    Trying to get around a big city can be overwhelming, especially when you don’t know whether the subway will be on time or 10 minutes late or more. Use Citymapper to make your trip to New York much easier.
    img by Sharon
    2 years ago
  • img Community
    Navigate the streets of the UK with ease. This tool is 100% more effective than others in its category in that it not only shows you the streets and bike paths, bus routes, timetables for trains, etc. All you’ve got to do is enable location tracking.
    img by Sharon
    1 year ago
  • img Community
    Whether you're staying for 3 days or 3 weeks, your Fort Lauderdale vacation will be a lot more fulfilling with the right travel guide on your side. Get around quickly, beat the traffic, and hit the hot spots.
    img by Major
    1 year ago
  • img Community
    Navigate Indianapolis easily with this fantastic resource. It’s a journey planner that allows you to make a real-time comparison of your travel options across all transport modes. Used in over 30 cities worldwide, it offers seamless navigation for cars, buses, trains, etc. It’s detailed, easy to use, and highly effective.
    img by Mary
    1 year ago
  • img Community
    Public transportation tends to be a lot cheaper than owning a car. If you want to give it a try, CityMapper is a pretty good way of discovering all the routes in your area. It is useful regardless of whether your place of work is 5 or 100 miles away.
    img by Stefan
    8 months ago
  • img Community
    With trams, buses and trains, public transport in Manchester can get confusing, so this app can be really handy as it gives you up to date timetables and directions for where you need to go, even if it's only 100m away!
    img by George
    8 months ago
  • img Community
    Big cities can easily span 25 miles across. It can literally take you 2 or more hours to get from one end to the other. Or not. You can find shortcuts and easy routes with Citymapper. This app will make sure that you know which way to go.
    img by Antonio
    4 months ago
  • Jan 7, 2022

    By JC Calladine
    The best offline Transportation app ever, but of course you still need to have internet access to get the app started. Unlike Transit App, when you are in an area where there's no service anywhere you don't get lost and confused where to go like Transit App does. When there's no Service anywhere around you, you can still use this app and not get lost. Thank you Citymapper people.
  • LOVE this app Oct 11, 2018

    By Rosie From Boston
    I recently went to NYC for a long weekend and though I know my way around the city pretty well I explored this visit to places I haven’t been, enter the Citymapper app. You put in where you want to and it shows you how to get there and a multitude of ways. Whether it be walking taking the train or taking the bus or taking a cab or taking an Uber or Lyft. It gives you the time of each method of transportation how long it will take you to get there and it even gives you an estimated cab and Uber/Lyft fares. If you opt to take the train like I did it tells what car to get on to be closest to an exit and it even gives you walking directions when exiting the train to reach your final destination. This app is AWESOME! I highly recommend and will use it for years to come. Thank You Citymapper.
  • Love this app and... Dec 10, 2019

    By Paradigm
    I’ve been using CityMapper for some time. It’s worked for me in my native Brooklyn and when I’ve traveled to Paris, and other cities in the US. I’m temporarily living in ATL and am sad I don’t have CityMapper there (I’m using Whiz). It’s my go-to travel app. Thanks for making it such a great product! The main reason I’m not giving this app 5 stars is that the times are often much longer (sometimes 2x as long) as it takes to actually travel. For instance, it will say a stop 3 stops away takes 29 minutes no matter what time of day (not including wait time). It takes 10 (including walking time). I’m not sure if they are playing the airline game wherein they give you a longer time to that their “on time” date is higher, but I find it incredibly frustrating if I’m going somewhere else and I leave a lot of extra time and it takes half of it. I would love for CM to tweak their algorithm to be more accurate.
  • Jan 5, 2022

    By Kristina Hamilton
    best transit app I've ever downloaded. I feel like paying the premium MIGHT just be worth it, but the free version is definitely adequate for what I need it for.
  • Not as efficient as Google Maps May 19, 2019

    By travelwitheric2
    At first I was excited to use this app. Visiting NYC for the first time was a great opportunity to try this out. I thought it would be great to navigate the subway system and occasionally the bus. It had useful features such as which cars to board for the subway and which station exits to use. Unfortunately, none of these features save you any time or walking. It displays too many route options, and they’re only sorted by how much time they take. The best routes with the least walking aren’t even shown. And if you follow the recommendations for which section to board or which station exit to use, you’ll end up walking even more. If I plug the same destination into Google Maps, it recommends the best route or quickest route, and it uses connections to save steps walking. The only time it came out ahead of google was find a route to JFK. Otherwise, not worth the download.
  • Dec 30, 2021

    By Travis W Rigg
    Switched to this after leaving transit app because I had to keep my screen on and the app focused for transit to work. City mapper works exactly as I want it to
  • The Only Transit App You’ll Need in SF Dec 4, 2019

    By DarfNader
    I’ve lived in San Francisco since before there was even NextBus (dark, dark times) and since it came to be, I must have tried a dozen apps for years before I discovered CityMapper. The key is that it calculates the ideal route for you taking into account time to walk to stops, when you need to be somewhere, or whether you want to get there fast or walk the least. It also has every transit system, including ferries and county bus lines like Sam Trans and Golden Gate Transit. Finally, the Apple watch app works very well by alerting you when the bus is coming or when your stop is next. I can’t find a single thing about it I don’t like except that the watch app sometimes needs to be manually started to connect, but that’s really it.
  • Dec 23, 2021

    By Jyro Blade
    extremely useful tool for navigating around nyc. reasonably accurate subway times and walking directions. my go to app for getting around
  • Recently has become less reliable Mar 23, 2019

    By Rissa_L_H
    I have used this app and raved about it for years. I recently moved to a new part of Brooklyn and am using a whole new set of subway lines and I’ve had to come to terms with knowing that if I follow this app, I will always be about 10 minutes late.. so I plan accordingly and set my arrival time to be 10 mins earlier than I need to be. Last night I left my apt 5 mins later than the app told me to and arrived at my destination 20 mins late... those 5 minutes might have accounted for me missing a train but it is just incredibly frustrating. Also I don’t know if this is a setting on my phone but the blue dot on my map that tracks my location has also become unreliable. It consistently points me in the wrong direction so I now go the opposite way of where it tells me to go.
  • Dec 18, 2021

    By BASE5NYC
    Great app..use it daily to see when the trains are coming. It's more accurate than anything else. Has a great map, a subway map, let's you know of any issues that may cause a longer delay. Every NY'er should have this app.
  • Jan 3, 2022

    By Gino Roggiero
    Review update:No a reliable app. I have premium subscription and support team never responded.... Not all are working, not all Saved lines display in the Saved list, it needs a home shortcut button....too long to go back at the home screen..same issues as others, displaying live tracking when no one is coming.
  • Nov 29, 2021

    By D Gove
    I have to drop a star from my review earlier because of the following reason, the times are off, the app shows the next bus arriving in 0 minutes, and then the next bus is actually in 20 minutes, other people might have better luck than I've had with this app, but I'm uninstalling it due to the arrival times being so far off, I thought with all the high reviews it would be the app for me, but it's not, if it can't tell the correct times, then I have no use for it.
  • Nov 11, 2021

    By Matt Lewandowsky
    It claims "all major US [and other] cities", yet it doesn't have a fair number of cities, including Detroit (or anything in Michigan). The only Ohio city appears to be Cleveland, no Cincinnati or Toledo. The nearest Canadian city is Toronto, nothing south of there, let alone the bus that runs across the border. On and on, I couldn't find places near me. Very hit or miss. Back to Moovit with me. That app may be slow and bloated, but I can rely on it to work almost everywhere.
  • Lacks Practical May 22, 2021

    By Just in Kace OG
    As a woman, this app has navigated me to spaces where I felt unsafe or was unsafe. If you input arriving at a certain time this app may take you off public transit prematurely. I’m talking walking for twenty minutes and walking pass more bus stops prematurely. I get the idea behind this but safety is more important than time. If a bus goes closer to my destination it makes no sense to have me get off sooner. I was at a bus stop where a man placed an empty crack pipe next to me. Thankfully security for the restaurant behind me was on high alert but that may not the case. Furthermore, sometimes this app lags behind on viable routes. Construction happens but so do unexpected accidents. It’s important that this app communicates with outside channel to access valid bus/ train stops.
  • Great app, poor support May 23, 2019

    By fr33lance007
    In many ways this app is infinitely better than apple maps or google maps. On the other end, I have been reaching out to the support by email already twice about having the sharing of a current itinerary by iMessage not working properly and have received absolutely no answer. I am willing to help you and have spent time describing the bugs I encountered and I am sure I am not the only one to face them. So if you get feedback, please follow up. Also, fix this annoying bug that prevents sharing the current itinerary via iMessage (blank window appearing instead of the Map +ETA). Updated to 2 stars as there is still no answer from dev after 2 months and 2 emails.
  • Doesn’t update to account for service changes. Oct 26, 2019

    By mpoleman
    This app would be great if it updated itself based on current circumstances. Trains in NYC are constantly off schedule or not running for track maintenance among other reasons. However the City Mapper app always assumes the trains are running and on time, often leaving you standing on a platform waiting for a train that isn’t coming. The thing is the app shows when there are service changes, and what exactly those changes are. But doesn’t use that info for trip planning. If the app used that data to accurately plan a trip it would be 5/5. But without that capability it’s a solid 2/5.
  • My go-to Feb 19, 2020

    By Dani_EG
    Love that it can mix train and biking directions. I mix skateboarding and the train on my commute, and this is really helpful. Wish it didn't assume I needed a citibike to do this though, but people shouldn't be bringing bikes on the train, and it's not as though it has a skateboarding mode. My real problem is that the latest update activated location in the background often, even when your force quit it and even when you have location privacy set to "only while using." That feels dishonest if it's running in the background even after I've quit the app.
  • WHAT HAPPENED TO THE MOBILITY INDEX?? Mar 26, 2021

    By DontWasteYoTime
    because of the pandemic, I really loved Citymapper’s CMI comparison data, looking at how much the city is waking up or shutting down. it was a very educational tool of my local society and community’s activity. we can see the impact of the virus along with differences between weekend and weekday movements. Right now I am visually seeing my city wake up from its year-long slumber, I would absolutely love to compare what I am seeing outside with raw data percentages of how close to pre-pandemic 100% are we with all this buzzing around. what seems like a very crowded streets might really only be at a 50% level to where we were in March 2019.
  • img Community
    Turning the corner to see your bus already leaving the station is never a good feeling. It can also make all the difference between being on time to work and being 15 minutes late. You can map out your best possible transit route with live arrival times and optimize your commute every morning.
    img by O'Bryant
    2 years ago
  • img Community
    When you’re visiting a large city, whether by yourself or with 5 friends, it’s helpful to know how to get around. A tool that lets you navigate the transit system will be one of your most helpful things on your trip.
    img by Mary Ann
    2 years ago
  • img Community
    First time in London and you want to see Big Ben, Tower of London, and the London Bridge in 2 hours before you meet a friend for lunch in Bethnal Green. You can find the quickest and cheapest way by searching the address.
    img by Sharon
    2 years ago
  • img Community
    Trying to get around a big city can be overwhelming, especially when you don’t know whether the subway will be on time or 10 minutes late or more. Use Citymapper to make your trip to New York much easier.
    img by Sharon
    2 years ago
  • img Community
    Navigate the streets of the UK with ease. This tool is 100% more effective than others in its category in that it not only shows you the streets and bike paths, bus routes, timetables for trains, etc. All you’ve got to do is enable location tracking.
    img by Sharon
    1 year ago
  • img Community
    Whether you're staying for 3 days or 3 weeks, your Fort Lauderdale vacation will be a lot more fulfilling with the right travel guide on your side. Get around quickly, beat the traffic, and hit the hot spots.
    img by Major
    1 year ago
  • img Community
    Navigate Indianapolis easily with this fantastic resource. It’s a journey planner that allows you to make a real-time comparison of your travel options across all transport modes. Used in over 30 cities worldwide, it offers seamless navigation for cars, buses, trains, etc. It’s detailed, easy to use, and highly effective.
    img by Mary
    1 year ago
  • img Community
    Public transportation tends to be a lot cheaper than owning a car. If you want to give it a try, CityMapper is a pretty good way of discovering all the routes in your area. It is useful regardless of whether your place of work is 5 or 100 miles away.
    img by Stefan
    8 months ago
  • img Community
    With trams, buses and trains, public transport in Manchester can get confusing, so this app can be really handy as it gives you up to date timetables and directions for where you need to go, even if it's only 100m away!
    img by George
    8 months ago
  • img Community
    Big cities can easily span 25 miles across. It can literally take you 2 or more hours to get from one end to the other. Or not. You can find shortcuts and easy routes with Citymapper. This app will make sure that you know which way to go.
    img by Antonio
    4 months ago
  • img Expert
    1. Finds the fastest routes by combining all transport modes & giving precise information like times for arrival & departure
    2. Not a bus person? Discover bike sharing locations across the city with real-time availability
    3. Be prepared even when there’s no Internet! Quickly download accurate offline maps for subway & bus too

    Reviewed by Laura S on January 24, 2018

  • Jan 7, 2022

    By JC Calladine
    The best offline Transportation app ever, but of course you still need to have internet access to get the app started. Unlike Transit App, when you are in an area where there's no service anywhere you don't get lost and confused where to go like Transit App does. When there's no Service anywhere around you, you can still use this app and not get lost. Thank you Citymapper people.
  • LOVE this app Oct 11, 2018

    By Rosie From Boston
    I recently went to NYC for a long weekend and though I know my way around the city pretty well I explored this visit to places I haven’t been, enter the Citymapper app. You put in where you want to and it shows you how to get there and a multitude of ways. Whether it be walking taking the train or taking the bus or taking a cab or taking an Uber or Lyft. It gives you the time of each method of transportation how long it will take you to get there and it even gives you an estimated cab and Uber/Lyft fares. If you opt to take the train like I did it tells what car to get on to be closest to an exit and it even gives you walking directions when exiting the train to reach your final destination. This app is AWESOME! I highly recommend and will use it for years to come. Thank You Citymapper.
  • Jan 5, 2022

    By Kristina Hamilton
    best transit app I've ever downloaded. I feel like paying the premium MIGHT just be worth it, but the free version is definitely adequate for what I need it for.
  • Dec 30, 2021

    By Travis W Rigg
    Switched to this after leaving transit app because I had to keep my screen on and the app focused for transit to work. City mapper works exactly as I want it to
  • The Only Transit App You’ll Need in SF Dec 4, 2019

    By DarfNader
    I’ve lived in San Francisco since before there was even NextBus (dark, dark times) and since it came to be, I must have tried a dozen apps for years before I discovered CityMapper. The key is that it calculates the ideal route for you taking into account time to walk to stops, when you need to be somewhere, or whether you want to get there fast or walk the least. It also has every transit system, including ferries and county bus lines like Sam Trans and Golden Gate Transit. Finally, the Apple watch app works very well by alerting you when the bus is coming or when your stop is next. I can’t find a single thing about it I don’t like except that the watch app sometimes needs to be manually started to connect, but that’s really it.
  • Dec 23, 2021

    By Jyro Blade
    extremely useful tool for navigating around nyc. reasonably accurate subway times and walking directions. my go to app for getting around
  • Dec 18, 2021

    By BASE5NYC
    Great app..use it daily to see when the trains are coming. It's more accurate than anything else. Has a great map, a subway map, let's you know of any issues that may cause a longer delay. Every NY'er should have this app.
  • Best app EVER! Oct 22, 2021

    By 785sailorgirl
    This is hands down the most useful app for navigating big cities ever! Far more useful than something simple like google maps. I used this in Paris and in figuring out how to get from one place to another, it tells you how many minutes it will take if you walk, ride a bike, ride a scooter, ride in a car, take the bus or metro. If you take metro for example it will tell you how to walk to the appropriate station, what line to get on, going in which direction, how many stops to ride, what stop to get off or change, how to navigate changes to different lines, and what stop to get off at, and even which street exit to take. Then, the walking route to your final destination. Indispensable!!!!!
  • Nov 22, 2021

    By Anthony Mai
    I usually dont write reviews, but living in NYC this is by far the most reliable and detail accurate mapping tool that I've used. I'm not from around here and city mapper makes it so easy to understand. One thing I like is that this app let's you know the typical arriving time of a certain route. Things happen in real life and you can mentally adjust to the changes. City mappers let you be in control while allowing you to have the most accurate data. You guys are awesome!!
  • This app made me love city travel again Jul 13, 2019

    By Juper2356678990
    Recently I visited NYC for 4 days. I have been there three times and each time I was a stressful ball of mess that would be switching back and forth between three different apps and still managing to get lost. NOT ANYMORE !! Citymapper is the best app on the market for nagavating a big city. It took a few trail and errors to get the hang of it but once I got the gist of the app it was super easy . I love the fact that it gives you multiple options for getting to your destination and you just pick the one that works best for you. My preferences was buses with no transfers . So I found it and picked . I didn’t get lost not one time with citymapper and it actually made traveling the city seem like a breeze .
  • Love this app and... Dec 10, 2019

    By Paradigm
    I’ve been using CityMapper for some time. It’s worked for me in my native Brooklyn and when I’ve traveled to Paris, and other cities in the US. I’m temporarily living in ATL and am sad I don’t have CityMapper there (I’m using Whiz). It’s my go-to travel app. Thanks for making it such a great product! The main reason I’m not giving this app 5 stars is that the times are often much longer (sometimes 2x as long) as it takes to actually travel. For instance, it will say a stop 3 stops away takes 29 minutes no matter what time of day (not including wait time). It takes 10 (including walking time). I’m not sure if they are playing the airline game wherein they give you a longer time to that their “on time” date is higher, but I find it incredibly frustrating if I’m going somewhere else and I leave a lot of extra time and it takes half of it. I would love for CM to tweak their algorithm to be more accurate.
  • Recently has become less reliable Mar 23, 2019

    By Rissa_L_H
    I have used this app and raved about it for years. I recently moved to a new part of Brooklyn and am using a whole new set of subway lines and I’ve had to come to terms with knowing that if I follow this app, I will always be about 10 minutes late.. so I plan accordingly and set my arrival time to be 10 mins earlier than I need to be. Last night I left my apt 5 mins later than the app told me to and arrived at my destination 20 mins late... those 5 minutes might have accounted for me missing a train but it is just incredibly frustrating. Also I don’t know if this is a setting on my phone but the blue dot on my map that tracks my location has also become unreliable. It consistently points me in the wrong direction so I now go the opposite way of where it tells me to go.
  • Nov 10, 2021

    By John Samuels
    Very useful for planning city transit. It doesn't put me on the right metra train tho. Wish there was a way to update it to reflect the correct departure train after I'm on it.
  • Nov 13, 2021

    By RL Meeseeks
    I have yet to try it out, but so far it looks like I can finally give up the glitchy Google Maps transit directions where it kept losing my location. It looks like it's more sophisticated, too.
  • Cross-metro area support badly needed Oct 3, 2017

    By Psghosh
    With RailBandit no longer an option (development stopped - no 64-bit support), I have been reviewing various apps to help me with my commutes to downtown Philly and NYC. This app has easy to follow directions, watch support, and optimal routing. It saves me a considerable amount of time by even telling me what subway car is optimal (crucial to an efficient commute when transitioning from the train to the subway). It also has a good live data feed to let me know platform and boarding info. The only reason preventing the 5th star is the fact that I need to manually switch metro areas in the app when going to NYC vs Philadelphia. Devs, these regions border each other and many people traverse the two in a daily commute!
  • Do not like latest updates Sep 29, 2020

    By Sistasmash
    City Mapper is my main way of getting around New York and it’s the first thing I suggest newcomers download to navigate the transit system, but the newest updates are not good. You used to be able to access the bus routes in real time from within your trip, but now you have to exit all the way out and find them in a roundabout way. The navigation often glitches and won’t let you go forward to back to the next or previous steps once you’re in a trip. It gets stuck and then the app shuts down. The older version never had these issues and they’re such an important part of use for every trip!
  • Good, but has a big flaw Aug 5, 2018

    By skwnxnf
    I usually love this app. It stays up to date and gives me pretty detailed and accurate information. But I do have a major issue with it. I’ll check the app when I’m leaving for the subway fairly often to plan on arriving at the time they tell me is accurate for the subway. Fairly often, the time will be incorrect, and the train will arrive much earlier than listed, so I miss my train, which is incredibly frustrating. I understand that things change, but when I check the app 10 minutes before I leave seeing a certain time, and walk up seeing that the app was incorrect, it gets old.
  • The best public transportation by far Oct 28, 2021

    By jiminhasjams
    Citymapper gives so many options to mix and match in terms of what combination of buses and trains to take. For someone who lives in a big city, I really appreciate being able to decide which combinations of rides fit my time the best. The only feedback I have is that though it gives good options, it is not as clear as Apple Maps where exactly the stops are or where to enter for the subway or train. Sometimes it so unclear to the point where I have to navigate to Apple Maps to see which entrance I can take to get to my correct ride
  • Useful but a bit complicated Aug 26, 2018

    By OkGoDoIt
    Somewhat confusing app but useful. Often feels like it takes way too many taps to get what I want. The interface for live “go” trip mode is especially confusing. It’s often hard to tell if I’m currently tracking a live trip or not (which has battery implications). Also I wish there were options for more walking. For example, I’m willing to walk half an hour rather than transferring between 3 buses, but the routing algorithm seems to be very biased against excessive walking. I understand everyone has their limits, but ideally this would be configurable.
  • Pretty amazing!!!! Jun 27, 2018

    By MastrCake
    This app is amazing in Seattle, it’s my automatic go-to. Sometimes it’ll be a bit off (really don’t feel like 25 minute walks when there’s a good connecting bus right next to me), but it blows everything else out of the water. Apple Watch companion is beyond incredible. Biggest complaint is this app doesn’t seem to know when a line is rerouted (while others do). That alone makes me check multiple transit apps before hand. Would be nice if you could find a way to integrate this information (if Apple maps can do it, I would sure hope you guys could do it too!!)
  • Not as efficient as Google Maps May 19, 2019

    By travelwitheric2
    At first I was excited to use this app. Visiting NYC for the first time was a great opportunity to try this out. I thought it would be great to navigate the subway system and occasionally the bus. It had useful features such as which cars to board for the subway and which station exits to use. Unfortunately, none of these features save you any time or walking. It displays too many route options, and they’re only sorted by how much time they take. The best routes with the least walking aren’t even shown. And if you follow the recommendations for which section to board or which station exit to use, you’ll end up walking even more. If I plug the same destination into Google Maps, it recommends the best route or quickest route, and it uses connections to save steps walking. The only time it came out ahead of google was find a route to JFK. Otherwise, not worth the download.
  • Oct 25, 2021

    By Adron Hunter
    I really do like this app and have referred it to others. Why? Because the company tries. I ran for a subway ride i missed the app said would'nt arrive for another 15 munutes. -1 star, because MTA dropped a train? Dont know (it was on a Sunday). Love seeing the options available... but sometimes i can make better. Still... with options & time schedules, I'm able to make more informed decissions and Citimapper's a great help & better then others i've tried.
  • Nov 14, 2021

    By Hugo Castro
    The app is usually really good, but i missed my bus home because the app was not updated with the latest subway closures. When I checked Google maps, they were updated. I give it tried one more time after not using it for a few months, but it's hard to trust it
  • Great for busses, not as much for trains Nov 12, 2021

    By Jgrlhy
    This app gives you the best options most of the time, but it doesn’t seem to completely understand the Bay Area trains. Sometimes I have to interrupt the bus route and I’m on because it has a stop at a train station that gets me home 20 minutes early. It also wants you to get off the train early to get on a bus or different train that’ll take you along the same route. Why would I get off the BART at Embarcadero when I’m trying to get to Civic Center? Also, crossing the street on foot at a roundabout isn’t two turns, so I have to turn off voice on my street. However, I’m nearly useless without the app’s guidance, so I do recommend it for the bus routes.
  • Really great navigation app, but with annoying features Sep 13, 2018

    By Wapollard
    I love this app both in Chicago and in London, it makes getting around really easy with super easy-to-follow direction. The cons are extra, unnecessary features like “trip receipts” that make the app skip around so I push wrong buttons while it loads a “you made it!” message and my “trip receipt” that I have absolutely no use for. It sounds petty but it gets really frustrating if I’m in a hurry, want to immediately check how close the bus is, or am in a sketchy part of town and don’t want to be looking down at my phone too long. I’d love a simpler version/update without unneeded personality that hinders performance.
  • It Works May 9, 2019

    By taoistpage
    It works better than any of the other options available here in Seattle, but it has one of the most annoying user interfaces. It uses the real time data made available by King County Metro, which is useful. I really wish I could disable or at least hide the parts of the app that aren't useful to me and clutter up the available screen: rideshares, GO stats, top nav bar, commute. I would also appreciate better shortcuts integration, specifically, I don't want to have to launch a trip to check when the next bus home/work is approaching. Despite all these frustrations, the app still works the best out of what's available.
  • Found the app complex to use Dec 6, 2021

    By Dustonio
    I’ve used CityMapper several times in the past. I even paid for the service for a month in London just a few days ago. However I found the app difficult to use. I had to switch to Google Maps several times. CityMapper didn’t make it obvious which direction I had to go, or whether I should wake to a tube station or take a different method. I wished the app would store the trip details offline. When I was in the tube, sometimes there wasn’t a cell signal, which rendered the app nearly useless.
  • Jan 3, 2022

    By Gino Roggiero
    Review update:No a reliable app. I have premium subscription and support team never responded.... Not all are working, not all Saved lines display in the Saved list, it needs a home shortcut button....too long to go back at the home screen..same issues as others, displaying live tracking when no one is coming.
  • Nov 29, 2021

    By D Gove
    I have to drop a star from my review earlier because of the following reason, the times are off, the app shows the next bus arriving in 0 minutes, and then the next bus is actually in 20 minutes, other people might have better luck than I've had with this app, but I'm uninstalling it due to the arrival times being so far off, I thought with all the high reviews it would be the app for me, but it's not, if it can't tell the correct times, then I have no use for it.
  • Lacks Practical May 22, 2021

    By Just in Kace OG
    As a woman, this app has navigated me to spaces where I felt unsafe or was unsafe. If you input arriving at a certain time this app may take you off public transit prematurely. I’m talking walking for twenty minutes and walking pass more bus stops prematurely. I get the idea behind this but safety is more important than time. If a bus goes closer to my destination it makes no sense to have me get off sooner. I was at a bus stop where a man placed an empty crack pipe next to me. Thankfully security for the restaurant behind me was on high alert but that may not the case. Furthermore, sometimes this app lags behind on viable routes. Construction happens but so do unexpected accidents. It’s important that this app communicates with outside channel to access valid bus/ train stops.
  • Great app, poor support May 23, 2019

    By fr33lance007
    In many ways this app is infinitely better than apple maps or google maps. On the other end, I have been reaching out to the support by email already twice about having the sharing of a current itinerary by iMessage not working properly and have received absolutely no answer. I am willing to help you and have spent time describing the bugs I encountered and I am sure I am not the only one to face them. So if you get feedback, please follow up. Also, fix this annoying bug that prevents sharing the current itinerary via iMessage (blank window appearing instead of the Map +ETA). Updated to 2 stars as there is still no answer from dev after 2 months and 2 emails.
  • Doesn’t update to account for service changes. Oct 26, 2019

    By mpoleman
    This app would be great if it updated itself based on current circumstances. Trains in NYC are constantly off schedule or not running for track maintenance among other reasons. However the City Mapper app always assumes the trains are running and on time, often leaving you standing on a platform waiting for a train that isn’t coming. The thing is the app shows when there are service changes, and what exactly those changes are. But doesn’t use that info for trip planning. If the app used that data to accurately plan a trip it would be 5/5. But without that capability it’s a solid 2/5.
  • My go-to Feb 19, 2020

    By Dani_EG
    Love that it can mix train and biking directions. I mix skateboarding and the train on my commute, and this is really helpful. Wish it didn't assume I needed a citibike to do this though, but people shouldn't be bringing bikes on the train, and it's not as though it has a skateboarding mode. My real problem is that the latest update activated location in the background often, even when your force quit it and even when you have location privacy set to "only while using." That feels dishonest if it's running in the background even after I've quit the app.
  • Nov 11, 2021

    By Matt Lewandowsky
    It claims "all major US [and other] cities", yet it doesn't have a fair number of cities, including Detroit (or anything in Michigan). The only Ohio city appears to be Cleveland, no Cincinnati or Toledo. The nearest Canadian city is Toronto, nothing south of there, let alone the bus that runs across the border. On and on, I couldn't find places near me. Very hit or miss. Back to Moovit with me. That app may be slow and bloated, but I can rely on it to work almost everywhere.
  • WHAT HAPPENED TO THE MOBILITY INDEX?? Mar 26, 2021

    By DontWasteYoTime
    because of the pandemic, I really loved Citymapper’s CMI comparison data, looking at how much the city is waking up or shutting down. it was a very educational tool of my local society and community’s activity. we can see the impact of the virus along with differences between weekend and weekday movements. Right now I am visually seeing my city wake up from its year-long slumber, I would absolutely love to compare what I am seeing outside with raw data percentages of how close to pre-pandemic 100% are we with all this buzzing around. what seems like a very crowded streets might really only be at a 50% level to where we were in March 2019.

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