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Citizen: The Future of Personal Safety

Citizen: The Future of Personal Safety

Sp0n Inc.

Get alerts on nearby incidents

4.6 Ratings 257K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Whether it's 2:00 PM or 2:00 AM, being out and about in a big city can be dangerous. If you have a personal security resource on your phone, you'll feel safer and get to enjoy your experiences more.
    img by Antonio
    2 months ago
  • img Expert
    1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
    2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
    3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you

    Reviewed by Kaylin on November 14, 2018

  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Oct 19, 2021

    By F. Williams
    Citizen developers, please increase the brightness on the time/time since indicators on alerts. A timely alert is relevant to me, but when I must struggle to shield my screen from light to make out the elapsed time since an alert it makes it less useful.
  • Oct 12, 2021

    By Padraic Connelly
    Works fine, excellent for updates on developing stories. Recent update added a red Broadcast button that completely covers up the time stamp on incident briefs on the map. Even though "40min ago" was normally shown, it's now completely obscured. Only way to see how old an incident is is to open the full description... and scroll to the timeline off screen. Devs, please either move the button or move the time stamp so your app interface doesn't mess up your app interface.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Oct 17, 2021

    By Shawn Sunshine Strickland
    The interface is clunky now. Used to have full screen videos for incidents and now it shows half a screen. It's slower and less responsive. Also I don't like this push for trying to spend $30 for a security features. Very disappointed in the recent updates.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Sep 30, 2021

    By Samantha Seitz
    Good but annoying. Good at what it does but never have i been so BOMBARDED with useless notifications. It felt like every 20 minutes i was getting a notification with the most obnoxious sound ever about totally irrelevant things (not even alerts for danger!!) No way to stop certain notifs from within the app either
  • Oct 6, 2021

    By Dale Martin
    Very useful to keep track of the violence, accidents, and COVID trends in my neighborhood. I can be aware of things that would be better avoided if possible; or to be prepared in advance for trouble if necessary.This app is very informative!≈.
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Oct 19, 2021

    By F. Williams
    Citizen developers, please increase the brightness on the time/time since indicators on alerts. A timely alert is relevant to me, but when I must struggle to shield my screen from light to make out the elapsed time since an alert it makes it less useful.
  • Oct 12, 2021

    By Padraic Connelly
    Works fine, excellent for updates on developing stories. Recent update added a red Broadcast button that completely covers up the time stamp on incident briefs on the map. Even though "40min ago" was normally shown, it's now completely obscured. Only way to see how old an incident is is to open the full description... and scroll to the timeline off screen. Devs, please either move the button or move the time stamp so your app interface doesn't mess up your app interface.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Oct 17, 2021

    By Shawn Sunshine Strickland
    The interface is clunky now. Used to have full screen videos for incidents and now it shows half a screen. It's slower and less responsive. Also I don't like this push for trying to spend $30 for a security features. Very disappointed in the recent updates.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Sep 30, 2021

    By Samantha Seitz
    Good but annoying. Good at what it does but never have i been so BOMBARDED with useless notifications. It felt like every 20 minutes i was getting a notification with the most obnoxious sound ever about totally irrelevant things (not even alerts for danger!!) No way to stop certain notifs from within the app either
  • Oct 6, 2021

    By Dale Martin
    Very useful to keep track of the violence, accidents, and COVID trends in my neighborhood. I can be aware of things that would be better avoided if possible; or to be prepared in advance for trouble if necessary.This app is very informative!≈.
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
  • Oct 21, 2021

    By Jeff and Sue
    Very informative. Helps to know some of what's going on around you and maintain good situational awareness. Invaluable for women travelers.
  • Oct 21, 2021

    By Jeff D
    Used to be good, now they're trying to make this a social media app and (according to other reviews) a paid app. Trying to look through new notifications is super annoying with the huge video overlay of everything. Used to be nice and simple with all the info you need, now it's a cluster of nonsense like instagram. Not sure how this thing still has over a 4.0 rating with all the 1 star reviews with similar complaints as mine and other "users" giving 5 stars.
  • Text messages alerts from users who are also on this is an app Mar 12, 2021

    By Nu Muh
    I’ve recently installed this app on my phone and I’ve added some of my contacts who currently uses the citizen app. The issue I’m having is whenever those contacts text me I have absolutely no way to know that they text me unless I physically unlock my phone and check my text messages. There are absolutely no alerts at all to prompt me to check my phone whenever I receive a text message. I’ve contacted tech-support after trying everything within the app and on my phone to troubleshoot this issue myself. It is taking them over 12 days to simply answer my question as to why this is happening. Meanwhile, this has been happening for months now since installing this app on my phone and it is becoming a major inconvenience. I will give them a few days and if nothing has been resolved I will be deleting the app, contacting everyone whom I’ve added and shared this app with to let them know that I’m no longer using it. I could also go on and on about the types of notifications that I am receiving in conjunction to the area where I live and the privacy concerns. It’s just not worth the headache in my opinion, but this would make this review too long and the information contained within may not be red because it is so long.
  • Oct 13, 2021

    By MIGUEL ANGEL ALVAREZ GOMEZ
    I tried to transfer it to my new device never received the email and decided to reset my app reset meat lost my previous completely (Not enough information on what that meant) Then when I started again it asked to me pay or use my credit card for a free trial and then it would be 19 dollars a month. Wow, No thanks. Uninstalled. Bye..
  • Beware Feb 11, 2021

    By gnfnon
    Beware of the “premium safety service”/“protect service” which is one quick click (with only a tiny “skip” in the top right corner) and seems like part of the set up process but actually is a $199 (!!!) charge if not cancelled after the 14 day free trial. I find it interesting that if you want to buy a $1 coffee using your phone you have to use Touch ID, or enter every single detail of your credit card, or some form of ridiculous, excessive verification, but they can basically deceive people into buying a $199 subscription with no verification. Not to mention the fact that Apple buries subscriptions within your phone, and the ability to cancel it, so users who aren’t familiar with iPhone minutiae won’t know how to terminate it. Or will have to deal with a huge headache of trying via Apple support. And let’s be honest they won’t refund it after the fact when you get the surprise charge from Apple on your statement and call to dispute it. Which is so messed up cause they clearly designed the set up to intentionally deceive! People are hurting right now and this is what companies that we rely on for Covid updates are doing to its users! And Apple allows it. Disgusting.
  • Issues w/no support getting resolve Sep 4, 2021

    By 11Carolyn
    I signed up for this app over a year ago. Used it very often then all of a sudden, when trying to sign in , I kept receiving a message; retry over count. Tried a few more times, receiving same pop up message. Then received a message to try again in 24 hours. Waited until next evening, tried once again to sign in, same lock out. After 2 weeks of this issue, I emailed support. They told me to do same thing as previous pop up messages. Let them know, already had done exactly what had been suggested and had deleted app and downloaded again before contacting support so when they said to try deleting, had already tried. I decided to try it again, now that tech support was supposedly looking into my account and why this was occurring. Waiting 24 hours -48 hours and deleting app, then downloading again several times over a Month, NEVER heard from support again, I decided to rate & write this review. Such a shame to have a possible useful app tool But, what good is it, if you can’t get signed in and when asking Citizen Support to help correct/resolve bugs/issues and they don’t, well……..?!!😡
  • Oct 6, 2021

    By Damien B
    Citizen abuses my notification area to try to drum up engagement with their app. Stop it. National news article is not a "Nearby incidents" notification. It's kind of nice to know what's going on around your neighborhood/city, but when there aren't any emergencies Citizen should shut up and stay out of my way.
  • STOP THE GOD FORSAKEN TRUMPETS Aug 3, 2021

    By NYC6621
    Whyyyyyy is there no option to turn off these horribly obnoxious trumpets?? They are SO disruptive I had to silence ALL Citizen notifications. Look, I get it. The Citizen app can be a downer & they want to add positive news, but this is a total UX fail. I have pets, & I’m truly happy when a lost pet is found. But 1) I don’t use this app to feel good. I use it for helpful safety info. 2) Does my phone need a whole ROYAL announcement? Is the Queen here?? It’s not even a standard alert. Why? It’s jarring & obnoxious. And while it’s great that Citizen is being used to help locate lost pets, these aren’t helpful at all if I was never notified that the animal was missing. If I HAD been, fine. But it appears those only go out locally, so the “found” alerts just feel like a self-serving way for Citizen to go, “See?!? We aren’t always doom & gloom!” But, again, I don’t have this app to get the warm fuzzies. I want relevant, important info. I’ve been avoiding turning off the notifications for Citizen entirely, but I’m done. I’ve searched for ways to mute these specifically or change them to normal alerts. It’s too much.
  • Oct 5, 2021

    By Javier Exford
    Would be great if I didn't need my location on 24/7 to get alerts. I should be able to put the area that i'm located at and it work. Keep users from seeing the activity feed just because always on location is off sucks
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
  • Oct 4, 2021

    By Z M.
    HATE THE OBNOXIOUS NOTIFICATION SOUND 😡 Why don't you just make it a screaming voice. Scared half my family at dinner. Uninstalled this app once before due to the same reason, they still haven't changed it. Thankfully this time my phone settings are updated to mute it 😡😡😡
  • img Community
    Whether it's 2:00 PM or 2:00 AM, being out and about in a big city can be dangerous. If you have a personal security resource on your phone, you'll feel safer and get to enjoy your experiences more.
    img by Antonio
    2 months ago
  • img Expert
    1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
    2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
    3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you

    Reviewed by Kaylin on November 14, 2018

  • Oct 21, 2021

    By Jeff and Sue
    Very informative. Helps to know some of what's going on around you and maintain good situational awareness. Invaluable for women travelers.
  • Oct 7, 2021

    By Anthony Smosny
    Love the app just can't get my notifications for it sent to my phoñe . I gotta click on the app to see what's going on . As soon as something new happens it pops right up on my brothers phone
  • Oct 11, 2021

    By Michael Ford
    I shouldn't have to give my location 24/7 for this app to work. Just another data producing app for adds. I'd rather not have the app at all than give up my personal information. So long Citizen!
  • Oct 15, 2021

    By Jesus Garcia
    Very good app. I think anyone concerned about criminal/ emergency things happening in your neighborhood or near your friends, should get this app
  • I love this app! Jan 4, 2019

    By Brook linn
    Although it’s frightening to realize the level of crime occurring around the city, I love knowing what’s happening in real time. I’ve avoided a train route where a suspect was alleged to have run. Citizens app keeps me from failing into a state of being to comfortable with my telephone on the outside. I would definitely say it keeps me aware of my surroundings. Additionally, the local news has been using videos captured on the citizens app for their news reports because a citizen with citizens app will always be there before the news van. I especially like the ability to input various neighborhoods and areas to stay informed of my parents, husband and daughters areas as well.
  • Great app minus constant COVID notifications Sep 27, 2021

    By Renato is awesome
    Update: they finally let you turn Covid stuff off. 🙌 This app is great except for the 5-10 notifications on COVID per day that you can’t turn off. It’s mostly not useful info either, feels like more fear mongering. Especially because of the limited amount of reaction options and they shut the comments off too. Not surprising that another company is trying to capitalize on fear right now but I’m going to get you one star until I can turn these stupid COVID notifications off. They literally don’t help in anyway. There’s no call to action, there’s nothing other than “COVID spread is increasing, get scared everyone” 😂
  • Some “Update” Feb 26, 2018

    By Karen in Gotham
    I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it. Your bad, Citizen. If it ain’t broke, don’t fix it. ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!
  • They can still save their app Nov 18, 2017

    By Fddggjfdfgddg
    First, I used to be able to see what was going on in my neighborhood - now I’m told to look at the crime gossip outside my area without any focus on events close to my location. Second, I used to be able to look up old reports (at least it’d be nice to see the headline?), but they’ve censored the history. No reason to censor it. Finally, the recent feed fights over what’s popular and what’s actually local - so I end up getting updates i’m not looking for as i scroll through the feed. It’s becoming a small mess. Will update stars if they can make it work right.
  • This would work Apr 23, 2019

    By gemk12
    How about having an option to play video or go live video since many users like to record an incident just to get viewers. Aside from that I’m thankful for this app. I’m more aware of what’s happening around me than before. It’s great knowing that I can be notified if I’m in a dangerous area but I think having that option would be great that way we wouldn’t have unnecessary recordings of someone’s apartment or their pets thats nowhere near the main incident. If its live or a recording we get the option before doing so. Thanks Citizen hopefully this can be added in a future update. thanks.
  • Good app but….. Jul 10, 2021

    By ThisIsntJorge
    EDIT: They actually listened to the reviews and added an option to remove the annoying notifications, they added covid/weather/helicopter notification options that could be disabled, now all we need is a live video notification disabled and it’ll be all good! I really love this app but the alerts have got to stop. I get there’s alerts for the incidents but the alert sounds my phone makes are just…..weird. There has to be an option where I could shut off the helicopter alerts or weird sound notifications.
  • Oct 19, 2021

    By F. Williams
    Citizen developers, please increase the brightness on the time/time since indicators on alerts. A timely alert is relevant to me, but when I must struggle to shield my screen from light to make out the elapsed time since an alert it makes it less useful.
  • Oct 12, 2021

    By Padraic Connelly
    Works fine, excellent for updates on developing stories. Recent update added a red Broadcast button that completely covers up the time stamp on incident briefs on the map. Even though "40min ago" was normally shown, it's now completely obscured. Only way to see how old an incident is is to open the full description... and scroll to the timeline off screen. Devs, please either move the button or move the time stamp so your app interface doesn't mess up your app interface.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Oct 6, 2021

    By Dale Martin
    Very useful to keep track of the violence, accidents, and COVID trends in my neighborhood. I can be aware of things that would be better avoided if possible; or to be prepared in advance for trouble if necessary.This app is very informative!≈.
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
  • Oct 7, 2021

    By Evan Luke Mentzer
    Pretty interesting app. Wouldn't want to be tracked by other users though, would rather need to ok it if I can see and they can see me than it automatically show where people are.
  • Needs tweaking Jun 10, 2019

    By Staya
    Great concept. Two issues need to be addressed: 1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes... 2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
  • Convenient Jun 16, 2021

    By Mel0132
    Good notification- heads up tool to have in a large city where so much can be happening and at any moment an event close enough where it could effect you. My only drawback with the is the comments section. Sometimes, in incidents close to you, you can get good info from someone who’s present or close by. But it’s not easy find because after about ten comments the times are all jumbled and out of chronological order. It can be really frustrating when there’s a potentially dangerous incident close enough to effect your well-being or just simply your travels. I’ve experienced the problem more than once. Hopefully they’ll fix the comments section asap.
  • Never Knew May 4, 2021

    By PhillyGirl 215
    This app right here a surly a snitch lol. It tells everything, well mostly. I get notifications as soon as I hear sirens....Helicopters... or Gunfire.. accidents 😢 it tells you the exact location... what’s going on... how many miles away of the incident. It shows you on a live satellite map exactly how far from your residence the incidence is as well as the address. I can even see if any family members that are linked in any city are near trouble. You can even hear actual police calls. I gave it 4 stars only because of the anxiety it’s caused me, I didn’t know so much was going on in my neighborhood. I guess looks are deceiving. This app will definitely let you know what’s going on.
  • Useful Jan 5, 2018

    By Aryinnette
    Citizen is useful to have in order to be informed. At times i am home and i hear the sirens going outside and i really don’t have to wonder what is going on in the neighborhood because it comes up. Citizen is also practical to know what streets are more dangerous or what crimes are taking place in your area. Also they can be ahead of the news since the members of citizens record whats going on at the scene you get a closer view. My only complaint is that when i open the app when i am outside my home it doesn’t work, but that might not be Citizen’s direct fault but that of my internet connection. I have told others about it... it is a great app to download. And its free!
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Oct 17, 2021

    By Shawn Sunshine Strickland
    The interface is clunky now. Used to have full screen videos for incidents and now it shows half a screen. It's slower and less responsive. Also I don't like this push for trying to spend $30 for a security features. Very disappointed in the recent updates.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Sep 30, 2021

    By Samantha Seitz
    Good but annoying. Good at what it does but never have i been so BOMBARDED with useless notifications. It felt like every 20 minutes i was getting a notification with the most obnoxious sound ever about totally irrelevant things (not even alerts for danger!!) No way to stop certain notifs from within the app either
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
  • Decent enough Jan 27, 2020

    By twoarmscollin
    I haven’t used any other apps like this, so I can’t say much. However, it’s got a good ui and is easy to navigate. My main issue is that there’s a red bar at the bottom of the app screen telling me, no - insisting that I change my location settings for the app. It blocks the bottom of the map, and when I select an incident it blocks the little info card that pops up. I get it - you can’t warn me of danger if you don’t know where I am, of course. But it’s SUPER annoying not to be able to close that dialogue bar. My issue with keeping location limited to while using the app is not privacy related, it’s battery related. Location services chew up my battery life. If my phone dies, not only can’t the app warn me, but I can’t call for help either! Let us disable that dumb bar each time we open the app. I don’t mind being reminded, this is pushy though. Loses two stars for that.
  • Helpful, but Regularly Negative & Paranoia Inducing Sep 13, 2021

    By Medsworth
    This app is certainly helpful for crime info and being aware of what kind of commotion is happening throughout the city. Although- something that is obnoxious about this app is when notifications are sent out to all users of a city or nationwide, it’s regularly discouraging or negative information. I think I’ve seen maybe one or two positive information notifications. I could see this app fueling people’s paranoia or triggering fear on the regular for some. It’s not helpful when notifications regularly paint a grim picture of COVID-19 or constantly reporting upticks in COVID or crime in the area on a regular basis. I think Citizen needs to fix their information approach. Stay objective of course, but there needs to be a better approach with information reporting.
  • Good app but... Feb 1, 2020

    By Busted24
    The app is honestly good, didn’t know how much stuff really happens in my relatively quiet neighborhood. My only complaint with the app is the amount of people who blame minorities for the any bad thing that happens on the app seriously. The alert could say “smoke in apartment” and in the comment section all you’ll see is people blaming it on black people Obama era laws. And also how we have a mayor who “loves black people” (they really use a more derogatory term for black people) and that’s why incidents are on the rise in New York City at least. I just wish the developers would take a harder stance against racist comments as it seems people are free to just call black people the N word and other minority groups derogatory terms and blame them all for any issue that’s happening in the city with no consequences at all.
  • Way too thirsty with notifications Sep 17, 2021

    By fierke
    It’s a nice app to have for answering the question “I hear sirens, I wonder what’s going on?” and for COVID spread information. But beyond that, it’s way too alarmist and almost thirsty for your attention. Is there really anything actionable for me to do for the vast majority of the notifications? No! What am I supposed to do, don a cape, call myself Super Citizen, and go fight evildoers? It’s ridiculous. Let me turn off notifications or reduce the frequency. I do not care if there is an “unconfirmed report of woman armed with hammer 2.3 miles away”. Confirm that and then send me a notification when she’s on my block. Until then, it feels like they just want your eyeballs on the app and to profit from fear-mongering by selling you their private security service.
  • The concept has potential, but causes anxiety Mar 10, 2021

    By LN37739
    The app has potential to be very useful, but it is so basic in its use that it does more harm than good. It causes a lot of anxiety, especially people that already deal with anxiety without the app. It’s good to know what goes on around you, but a lot of the reports can be false or overstated, making it seem scarier than it is. I also wish there was a way to customize which notifications you receive. I only want to know about certain things, not every single reported case in my area. It’s constant all day long, so I had to turn the notifications off altogether. Debating deleting the app because it’s just not where it needs to be in regards to functionality.
  • Oct 6, 2021

    By Damien B
    Citizen abuses my notification area to try to drum up engagement with their app. Stop it. National news article is not a "Nearby incidents" notification. It's kind of nice to know what's going on around your neighborhood/city, but when there aren't any emergencies Citizen should shut up and stay out of my way.
  • Oct 5, 2021

    By Javier Exford
    Would be great if I didn't need my location on 24/7 to get alerts. I should be able to put the area that i'm located at and it work. Keep users from seeing the activity feed just because always on location is off sucks
  • Oct 4, 2021

    By Matthew Jackson
    Needs to be able to sort incidents for current location, why am I getting notifications for incidents 40miles from me!? Would use a lot more if I didn't get useless notifications
  • Listen to the suggestions by users Aug 7, 2020

    By Adrock1988
    Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users. An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening. This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
  • Used to be great Apr 27, 2021

    By JiminyJenkins390
    It has just landslided downhill as it’s been updated. Even with location on all the time, I rarely get notified about incidents and there’s no way to full screen the map to see what’s around you. Plus the “zoom out” button makes no sense anymore. It used to just show you a wider area of your location. Now it just centers on seemingly random location and my location will be on the far right or far left of the screen. It also used seems it used to show everything that was going on around, no matter how big or small. Now it always has no reports, green. There can’t be absolutely NOTHING going on. When I first started using the app, there were reports all over at any point in time. Now it’s like the app picks and chooses what to show you. I’ve sort of forgotten about the app honestly. And it’s inching towards the list of apps to be removed for inactivity.
  • Oct 7, 2021

    By Gary Smith
    Too many notifications that they don't give you the option of disabling. I also moved from a big city to a small town, and this app is essentially empty/pointless now.
  • This New Update is Horrible Apr 6, 2021

    By ShannonLGilstad
    I updated my app today and this new version did away with the mode where I could see news/incidents happening all over New York City (my city) and instead gave me “Citizen News,” showing me what’s going on around cities across the country. The truth is, I don’t care about other cities and it’s not why I downloaded this app. I care about what’s happening around my neighborhood and my city. It let’s me “follow” New York City, but instead of a videos page, all I get is a screen full of text telling me brief description. Citizen developers: you’d better give us the option of opting out of this national news and bringing back the NYC video screen of your incidents, or yours going to see people deleting the app. I’m now thinking about deleting the app because it doesn’t serve any purpose to me if it’s prioritizing other cities. Change it back!
  • Oct 8, 2021

    By Sam Savoy
    Notification sounds are obnoxious. People can find me via phone number. Lots of BS notifications.
  • Great idea, but frustrating app Mar 18, 2021

    By jvanber
    As this app has become more robust, it’s become more frustrating. There is no way to set a geo-fence radius, which means you receive miscellaneous crime notifications from parts of the city not even remotely close to you. I probably get at least a dozen notices a day or more, and rarely does one occur in an area that I’m concerned about. Way too chatty. I don’t understand their attempt at following neighbors and inviting people. I don’t understand how that is useful and not creepy. Comments on incidents aren’t moderated, so that can get pretty junky depending on the incident. I don’t know, this app delivered the most notifications on my phone, but rarely were they necessary to me. I’m basically removing it because it’s completely annoying. It cries wolf far too often, which is sad since it could be very useful if it could be customized.
  • Heard good things but... Jun 1, 2020

    By FM_M
    Two stars: one is added for benefit of the doubt. I’ve heard good things about this app, it looks well designed. All the reports about requiring constant location services is inconvenient; I read and understand the developer’s intent, but there’s enough pushback that it seems they should design to make that a more fluent option, not just keep pushing constantly. However, I cannot imagine why they need me to have an account. I can conceive of no above-board reason for this, for the service they provide. I also read complaints that the app sent communications to everyone in a user’s contact list, which is, honestly, a crappy practice, regardless of intentions. It’s never the right thing to do. Unfortunately, when you take these together, while it’s easy to dismiss each individually as a clueless developer, when you put them all together they paint a very solid picture of data mining 101: collect all the location information to have data to sell; collect a phone number to have a solid ID field that data brokers can use to connect your data trove with other data (thus making your data valuable); spread to as many other users as possible. I’m going to look elsewhere.
  • Oct 21, 2021

    By Jeff D
    Used to be good, now they're trying to make this a social media app and (according to other reviews) a paid app. Trying to look through new notifications is super annoying with the huge video overlay of everything. Used to be nice and simple with all the info you need, now it's a cluster of nonsense like instagram. Not sure how this thing still has over a 4.0 rating with all the 1 star reviews with similar complaints as mine and other "users" giving 5 stars.
  • Text messages alerts from users who are also on this is an app Mar 12, 2021

    By Nu Muh
    I’ve recently installed this app on my phone and I’ve added some of my contacts who currently uses the citizen app. The issue I’m having is whenever those contacts text me I have absolutely no way to know that they text me unless I physically unlock my phone and check my text messages. There are absolutely no alerts at all to prompt me to check my phone whenever I receive a text message. I’ve contacted tech-support after trying everything within the app and on my phone to troubleshoot this issue myself. It is taking them over 12 days to simply answer my question as to why this is happening. Meanwhile, this has been happening for months now since installing this app on my phone and it is becoming a major inconvenience. I will give them a few days and if nothing has been resolved I will be deleting the app, contacting everyone whom I’ve added and shared this app with to let them know that I’m no longer using it. I could also go on and on about the types of notifications that I am receiving in conjunction to the area where I live and the privacy concerns. It’s just not worth the headache in my opinion, but this would make this review too long and the information contained within may not be red because it is so long.
  • Oct 13, 2021

    By MIGUEL ANGEL ALVAREZ GOMEZ
    I tried to transfer it to my new device never received the email and decided to reset my app reset meat lost my previous completely (Not enough information on what that meant) Then when I started again it asked to me pay or use my credit card for a free trial and then it would be 19 dollars a month. Wow, No thanks. Uninstalled. Bye..
  • Beware Feb 11, 2021

    By gnfnon
    Beware of the “premium safety service”/“protect service” which is one quick click (with only a tiny “skip” in the top right corner) and seems like part of the set up process but actually is a $199 (!!!) charge if not cancelled after the 14 day free trial. I find it interesting that if you want to buy a $1 coffee using your phone you have to use Touch ID, or enter every single detail of your credit card, or some form of ridiculous, excessive verification, but they can basically deceive people into buying a $199 subscription with no verification. Not to mention the fact that Apple buries subscriptions within your phone, and the ability to cancel it, so users who aren’t familiar with iPhone minutiae won’t know how to terminate it. Or will have to deal with a huge headache of trying via Apple support. And let’s be honest they won’t refund it after the fact when you get the surprise charge from Apple on your statement and call to dispute it. Which is so messed up cause they clearly designed the set up to intentionally deceive! People are hurting right now and this is what companies that we rely on for Covid updates are doing to its users! And Apple allows it. Disgusting.
  • Issues w/no support getting resolve Sep 4, 2021

    By 11Carolyn
    I signed up for this app over a year ago. Used it very often then all of a sudden, when trying to sign in , I kept receiving a message; retry over count. Tried a few more times, receiving same pop up message. Then received a message to try again in 24 hours. Waited until next evening, tried once again to sign in, same lock out. After 2 weeks of this issue, I emailed support. They told me to do same thing as previous pop up messages. Let them know, already had done exactly what had been suggested and had deleted app and downloaded again before contacting support so when they said to try deleting, had already tried. I decided to try it again, now that tech support was supposedly looking into my account and why this was occurring. Waiting 24 hours -48 hours and deleting app, then downloading again several times over a Month, NEVER heard from support again, I decided to rate & write this review. Such a shame to have a possible useful app tool But, what good is it, if you can’t get signed in and when asking Citizen Support to help correct/resolve bugs/issues and they don’t, well……..?!!😡
  • STOP THE GOD FORSAKEN TRUMPETS Aug 3, 2021

    By NYC6621
    Whyyyyyy is there no option to turn off these horribly obnoxious trumpets?? They are SO disruptive I had to silence ALL Citizen notifications. Look, I get it. The Citizen app can be a downer & they want to add positive news, but this is a total UX fail. I have pets, & I’m truly happy when a lost pet is found. But 1) I don’t use this app to feel good. I use it for helpful safety info. 2) Does my phone need a whole ROYAL announcement? Is the Queen here?? It’s not even a standard alert. Why? It’s jarring & obnoxious. And while it’s great that Citizen is being used to help locate lost pets, these aren’t helpful at all if I was never notified that the animal was missing. If I HAD been, fine. But it appears those only go out locally, so the “found” alerts just feel like a self-serving way for Citizen to go, “See?!? We aren’t always doom & gloom!” But, again, I don’t have this app to get the warm fuzzies. I want relevant, important info. I’ve been avoiding turning off the notifications for Citizen entirely, but I’m done. I’ve searched for ways to mute these specifically or change them to normal alerts. It’s too much.
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
  • Oct 4, 2021

    By Z M.
    HATE THE OBNOXIOUS NOTIFICATION SOUND 😡 Why don't you just make it a screaming voice. Scared half my family at dinner. Uninstalled this app once before due to the same reason, they still haven't changed it. Thankfully this time my phone settings are updated to mute it 😡😡😡
  • Good Idea, Poor Execution Apr 30, 2021

    By Waterboy330
    Citizen REALLY needs to allow users to set a notification radius. For example, I don’t need to be notified about an incident almost 30 miles away from me. I straight up don’t care about it. What I would care about though is everything within about a 1.5 mile radius. But I can’t do that. Because you don’t have that feature it actually carries a few negative impacts for the users. 1. I am complacent, the Citizen app gives me the perception that I am being spammed because I am notified multiple times per day about events that don’t and won’t impact me. 2. I don’t actually know how close something might be until I open the app. Whereas if I had a radius setting and was notified I would know to be alert right away. Potentially saving precious time. 3. Because I am getting notified of things 30 miles away or further, e.g. Washington D.C. Citizen ironically entirely fails to notify me of things within the zone I care about the most. 4. I am honestly getting tired of all these notifications that are ultimately meaningless to the original intent or advertised intent of the app. I have uninstalled the app because I am so tired of the constant spamming. It’s unfortunate because I really like and support the original intent. But if users don’t have control of their radius then it is ultimately useless. Once this is corrected I will gladly reinstall the app. I hope this finds the right hands, Paul Heinrich
  • Oct 21, 2021

    By Michelle Friley
    To have to pay for half the information you got before the switch is ridiculous. Doing my trial and cancelling. Way to ruin your own app.

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