Citizen: The Future of Safety

Citizen: The Future of Safety

Sp0n Inc.

Get alerts on nearby incidents

4.7 Ratings 363K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • img Community
    Whether it's 2:00 PM or 2:00 AM, being out and about in a big city can be dangerous. If you have a personal security resource on your phone, you'll feel safer and get to enjoy your experiences more.
    img by Antonio
    9 months ago
  • img Expert
    1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
    2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
    3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you
  • Love this Jun 13, 2020

    By TheVeganHere
    I’ve only had the app for one week but I am loving it already I was hoping for updates of what’s going on in my area whether it be a protest a fire or whatever else and I’ve already received plenty of that and in incredibly quick times. Plus it’s very interactive in that I was also able to see videos shortly after the incident started of what’s going on. For example there was a fire in my neighborhood a block away. I was notified of it and then a few minutes later I heard the fire engines. And then I was going to walk over to see what was going on and somebody was already posting a video of it. I cannot recommend this app more highly.
  • May 6, 2022

    By Edwin Rogel
    Can't look up streets on the search bar. For example. I have an adress "Vermont and Pico Los Angeles" you'll only get cities. When you click on a link sent by someone it only takes you to the "download app" section instead of opening up the actual accident. Also many times when you are looking for an specific accident you will not find it on a map no matter how close you zoom in. It will disappear. And randomly appear another day.
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
  • Dec 21, 2021

    By Christian Tacoma
    After using for a few weeks I can say it needs a bit of work. The first thing they should do is add a feedback link so users can help to improve the product. You can send feedback by navigating through the help system and sending an email, but a link to a dedicated feedback system with drop down menus and comment section would be very useful. Second, the notifications are hit or miss. I open the app and see a few incidents listed, but never received any notification. Also, if I click the bell(notifications) it has different incidents than are on the home page. Also, there are no filters for which notifications you receive, like distance(radius), type, time of day(maybe). I have not used their Protect connect feature yet, but it should be set up with the connect button on your home screen, always available, instead of in the app. If stuff is going down, I don't want to have to be finding the connect button. Third, the connect feature pricing is kind of high at $20.00 per month. How often are most people going to be using it? Hopefully never, but probably rarely. Also, it frequently stops working and I have to restart it to get the latest incidents. It is a good concept, but needs improvement and a lower price for connect feature.
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
  • Love this Jun 13, 2020

    By TheVeganHere
    I’ve only had the app for one week but I am loving it already I was hoping for updates of what’s going on in my area whether it be a protest a fire or whatever else and I’ve already received plenty of that and in incredibly quick times. Plus it’s very interactive in that I was also able to see videos shortly after the incident started of what’s going on. For example there was a fire in my neighborhood a block away. I was notified of it and then a few minutes later I heard the fire engines. And then I was going to walk over to see what was going on and somebody was already posting a video of it. I cannot recommend this app more highly.
  • May 6, 2022

    By Edwin Rogel
    Can't look up streets on the search bar. For example. I have an adress "Vermont and Pico Los Angeles" you'll only get cities. When you click on a link sent by someone it only takes you to the "download app" section instead of opening up the actual accident. Also many times when you are looking for an specific accident you will not find it on a map no matter how close you zoom in. It will disappear. And randomly appear another day.
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
  • Dec 21, 2021

    By Christian Tacoma
    After using for a few weeks I can say it needs a bit of work. The first thing they should do is add a feedback link so users can help to improve the product. You can send feedback by navigating through the help system and sending an email, but a link to a dedicated feedback system with drop down menus and comment section would be very useful. Second, the notifications are hit or miss. I open the app and see a few incidents listed, but never received any notification. Also, if I click the bell(notifications) it has different incidents than are on the home page. Also, there are no filters for which notifications you receive, like distance(radius), type, time of day(maybe). I have not used their Protect connect feature yet, but it should be set up with the connect button on your home screen, always available, instead of in the app. If stuff is going down, I don't want to have to be finding the connect button. Third, the connect feature pricing is kind of high at $20.00 per month. How often are most people going to be using it? Hopefully never, but probably rarely. Also, it frequently stops working and I have to restart it to get the latest incidents. It is a good concept, but needs improvement and a lower price for connect feature.
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
  • Decent enough Jan 27, 2020

    By twoarmscollin
    I haven’t used any other apps like this, so I can’t say much. However, it’s got a good ui and is easy to navigate. My main issue is that there’s a red bar at the bottom of the app screen telling me, no - insisting that I change my location settings for the app. It blocks the bottom of the map, and when I select an incident it blocks the little info card that pops up. I get it - you can’t warn me of danger if you don’t know where I am, of course. But it’s SUPER annoying not to be able to close that dialogue bar. My issue with keeping location limited to while using the app is not privacy related, it’s battery related. Location services chew up my battery life. If my phone dies, not only can’t the app warn me, but I can’t call for help either! Let us disable that dumb bar each time we open the app. I don’t mind being reminded, this is pushy though. Loses two stars for that.
  • Jan 31, 2022

    By Jose Martinez
    It would be nice if you had the option to change the map settings For example, on Google maps you can change the map to street view. Sometimes when I can see the street, i can better understand the area otherwise. The app is perfect. Really kept me up-to-date on crime happening In in my neighborhood.
  • May 2, 2022

    By Crystal Marie
    There's no point, it rarely actually shows anything going on in my neighborhood and on top of that always shows things from across the country. I'm in Seattle, I could care less about police activity in new York or Chicago, yes that's what shows on the homepage for "explore" The crappiness of the free version makes it so I'd never ever bother with the paid version.
  • May 4, 2022

    By Yeah It’s Me
    New update is annoying. Tiny map now instead of full screen and moving the map is difficult as the active alerts screen just pulls up after each scroll on the map. Take it back to full screen map and stop forcing the alert list to fullscreen and you'll have 5 stars, otherwise a great app but that is extremely annoying and map is too small to be useful now.
  • Beware Feb 11, 2021

    By gnfnon
    Beware of the “premium safety service”/“protect service” which is one quick click (with only a tiny “skip” in the top right corner) and seems like part of the set up process but actually is a $199 (!!!) charge if not cancelled after the 14 day free trial. I find it interesting that if you want to buy a $1 coffee using your phone you have to use Touch ID, or enter every single detail of your credit card, or some form of ridiculous, excessive verification, but they can basically deceive people into buying a $199 subscription with no verification. Not to mention the fact that Apple buries subscriptions within your phone, and the ability to cancel it, so users who aren’t familiar with iPhone minutiae won’t know how to terminate it. Or will have to deal with a huge headache of trying via Apple support. And let’s be honest they won’t refund it after the fact when you get the surprise charge from Apple on your statement and call to dispute it. Which is so messed up cause they clearly designed the set up to intentionally deceive! People are hurting right now and this is what companies that we rely on for Covid updates are doing to its users! And Apple allows it. Disgusting.
  • Apr 28, 2022

    By Tristan Hanser
    New update is complete trash. The giant explore section has to go. It covers up half the screen and is filled with useless stuff happening on the other side of the country. The way it was before this newest update is much better. It's not even usable at this point. Please do away with this new UI completely and go back to how it used to be and perfect that version. WHY TF ARE THERE ADS ALL THE TIME NOW? EVERYBODY KNOWS ABOUT CITIZEN PROTECT, YOU DON'T NEED TO ADVERTISE IT
  • Issues w/no support getting resolve Sep 4, 2021

    By 11Carolyn
    I signed up for this app over a year ago. Used it very often then all of a sudden, when trying to sign in , I kept receiving a message; retry over count. Tried a few more times, receiving same pop up message. Then received a message to try again in 24 hours. Waited until next evening, tried once again to sign in, same lock out. After 2 weeks of this issue, I emailed support. They told me to do same thing as previous pop up messages. Let them know, already had done exactly what had been suggested and had deleted app and downloaded again before contacting support so when they said to try deleting, had already tried. I decided to try it again, now that tech support was supposedly looking into my account and why this was occurring. Waiting 24 hours -48 hours and deleting app, then downloading again several times over a Month, NEVER heard from support again, I decided to rate & write this review. Such a shame to have a possible useful app tool But, what good is it, if you can’t get signed in and when asking Citizen Support to help correct/resolve bugs/issues and they don’t, well……..?!!😡
  • Apr 5, 2022

    By Peter Miller
    The new UI is a big step backwards. There is now a prominent "Explore" section taking up the bottom of the screen which shows useless information from around the country. I don't need to know about road closures or fires 2000 miles away from me. It's just clutter and not only is it useless but it seems they are now showing less of what I actually use the app for, incidents in my own neighborhood.
  • May 1, 2022

    By Paolina Guerrier
    "Unlock Citizen Protect for free" pops up every single time I open a notification. You guys are REALLY shoving this subscription down people's throats and it's incredibly annoying. I wouldn't mind doing a sub if it was less than $10 monthly, but otherwise no. Also, the explore page is very useless: I need to see what is going on in my city and neghborhood, NOT what's going on in a city 2,000 mi away. Do better.
  • May 19, 2022

    By Ray Skwire
    5/4/22 - perhaps by the next UI update, Citizen will finally be rendered completely useless 👍. Barely half the screen is available to freely explore the map anymore & the lower shade repeatedly/intrusively pops up onto the map over & over w/ largely irrelevant information. Complete dumpster fire now. Fix it. 5/19/22 - new update, same UI problems. Absolute trash app at this point. They don't listen to their community feedback, make changes nobody asked for, and don't fix what's broken.
  • STOP THE GOD FORSAKEN TRUMPETS Aug 3, 2021

    By NYC6621
    Whyyyyyy is there no option to turn off these horribly obnoxious trumpets?? They are SO disruptive I had to silence ALL Citizen notifications. Look, I get it. The Citizen app can be a downer & they want to add positive news, but this is a total UX fail. I have pets, & I’m truly happy when a lost pet is found. But 1) I don’t use this app to feel good. I use it for helpful safety info. 2) Does my phone need a whole ROYAL announcement? Is the Queen here?? It’s not even a standard alert. Why? It’s jarring & obnoxious. And while it’s great that Citizen is being used to help locate lost pets, these aren’t helpful at all if I was never notified that the animal was missing. If I HAD been, fine. But it appears those only go out locally, so the “found” alerts just feel like a self-serving way for Citizen to go, “See?!? We aren’t always doom & gloom!” But, again, I don’t have this app to get the warm fuzzies. I want relevant, important info. I’ve been avoiding turning off the notifications for Citizen entirely, but I’m done. I’ve searched for ways to mute these specifically or change them to normal alerts. It’s too much.
  • May 3, 2022

    By Mike Wong
    The app used to be good but not so much anymore. The UI is a lot clunkier now that the map showing incidents is literally half of what it used to be and scrolling around is harder. Recent confirmed but minor incidents that were posted are now disappearing for some unknown reason and unconfirmed incidents are sticking around longer than they need to be. Used to be good but now trending towards the fake news/sensationalism reporting track... May be deleting soon because of this...
  • img Community
    Whether it's 2:00 PM or 2:00 AM, being out and about in a big city can be dangerous. If you have a personal security resource on your phone, you'll feel safer and get to enjoy your experiences more.
    img by Antonio
    9 months ago
  • img Expert
    1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
    2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
    3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you
  • Love this Jun 13, 2020

    By TheVeganHere
    I’ve only had the app for one week but I am loving it already I was hoping for updates of what’s going on in my area whether it be a protest a fire or whatever else and I’ve already received plenty of that and in incredibly quick times. Plus it’s very interactive in that I was also able to see videos shortly after the incident started of what’s going on. For example there was a fire in my neighborhood a block away. I was notified of it and then a few minutes later I heard the fire engines. And then I was going to walk over to see what was going on and somebody was already posting a video of it. I cannot recommend this app more highly.
  • Great app minus constant COVID notifications Sep 27, 2021

    By Renato is awesome
    Update: they finally let you turn Covid stuff off. 🙌 This app is great except for the 5-10 notifications on COVID per day that you can’t turn off. It’s mostly not useful info either, feels like more fear mongering. Especially because of the limited amount of reaction options and they shut the comments off too. Not surprising that another company is trying to capitalize on fear right now but I’m going to get you one star until I can turn these stupid COVID notifications off. They literally don’t help in anyway. There’s no call to action, there’s nothing other than “COVID spread is increasing, get scared everyone” 😂
  • This is such a good app Nov 30, 2021

    By jaylen ciancio
    At first when I saw a ad about this app I thought it was the type of app where it was lying and the app was a scam saw reviews about it decided to download it it sent me a notification about what just happen saying there a police helicopter not that far from here I look outside I actually see one wow. The app is amazing I suggest you download this app tap a 5 star rating on it. The thing about this app is that everything it tells you is true about what is happening around you it always tells you so then your prepared. But after all it is a good app. And make sure to give it a 5 star rating if you like it
  • Useful Jan 5, 2018

    By Aryinnette
    Citizen is useful to have in order to be informed. At times i am home and i hear the sirens going outside and i really don’t have to wonder what is going on in the neighborhood because it comes up. Citizen is also practical to know what streets are more dangerous or what crimes are taking place in your area. Also they can be ahead of the news since the members of citizens record whats going on at the scene you get a closer view. My only complaint is that when i open the app when i am outside my home it doesn’t work, but that might not be Citizen’s direct fault but that of my internet connection. I have told others about it... it is a great app to download. And its free!
  • I love this app! Jan 4, 2019

    By Brook linn
    Although it’s frightening to realize the level of crime occurring around the city, I love knowing what’s happening in real time. I’ve avoided a train route where a suspect was alleged to have run. Citizens app keeps me from failing into a state of being to comfortable with my telephone on the outside. I would definitely say it keeps me aware of my surroundings. Additionally, the local news has been using videos captured on the citizens app for their news reports because a citizen with citizens app will always be there before the news van. I especially like the ability to input various neighborhoods and areas to stay informed of my parents, husband and daughters areas as well.
  • Incredible! Feb 15, 2022

    By Christohansen
    My naïveté about the reality of my locale has diminished. Not many modern technologies can boast that. I use the information gleaned from this app to inform myself, friends, and family about some of the subtler things going on around my town and trends in certain areas. I sat on my sofa one evening, riveted, getting updates on a live police chase in my part of town. I’ve learned about the frequency of house fires in certain parts of town (why in certain areas? dunno!), home invasions, shootings, hit-and-runs, etc. I have a clear idea now of where I do, and do not, want to live in my region. This app may blow your mind.
  • Some “Update” Feb 26, 2018

    By Karen in the Shores
    I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it. Your bad, Citizen. If it ain’t broke, don’t fix it. ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!
  • Good app but….. Jul 10, 2021

    By ThisIsntJorge
    EDIT: They actually listened to the reviews and added an option to remove the annoying notifications, they added covid/weather/helicopter notification options that could be disabled, now all we need is a live video notification disabled and it’ll be all good! I really love this app but the alerts have got to stop. I get there’s alerts for the incidents but the alert sounds my phone makes are just…..weird. There has to be an option where I could shut off the helicopter alerts or weird sound notifications.
  • They can still save their app Nov 18, 2017

    By Fddggjfdfgddg
    First, I used to be able to see what was going on in my neighborhood - now I’m told to look at the crime gossip outside my area without any focus on events close to my location. Second, I used to be able to look up old reports (at least it’d be nice to see the headline?), but they’ve censored the history. No reason to censor it. Finally, the recent feed fights over what’s popular and what’s actually local - so I end up getting updates i’m not looking for as i scroll through the feed. It’s becoming a small mess. Will update stars if they can make it work right.
  • This would work Apr 23, 2019

    By gemk12
    How about having an option to play video or go live video since many users like to record an incident just to get viewers. Aside from that I’m thankful for this app. I’m more aware of what’s happening around me than before. It’s great knowing that I can be notified if I’m in a dangerous area but I think having that option would be great that way we wouldn’t have unnecessary recordings of someone’s apartment or their pets thats nowhere near the main incident. If its live or a recording we get the option before doing so. Thanks Citizen hopefully this can be added in a future update. thanks.
  • Like a lot! Aug 28, 2021

    By MMorgan99
    I absolutely love this app. I think it’s a genius idea! I can’t imagine that amount of work and details that goes into creating something like this. However I think there are still many improvements and changes that can and should be made. Personally some ideas and things I notice right away that could be changed: - customizable notifications, for example option to set a miles scale radius of where you want to be notified, specific types of incidents you do and don’t want notifications for, being able to choose notification alert sounds for different incidents - importantly, it’d be helpful and interesting if there were more details and updates given for these situations. I see a lot of people in the comments saying this as well, one small example is parents asking if the “man with a gun” is actually happening and wanting details because it’s near a school that’s about to end for the day and never getting an answer - a section available at the bottom bar where you can set up a list of saved customized addresses/cities/locations that you want to more easily check on - could add at the bottom of the incident links to other sources like news articles There are all kinds of new features and changes to existing features that could make this app better. This app is genius and I can see it becoming much more known and widely used in the future! Continued improving will ensure that too.
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
  • Jan 31, 2022

    By Jose Martinez
    It would be nice if you had the option to change the map settings For example, on Google maps you can change the map to street view. Sometimes when I can see the street, i can better understand the area otherwise. The app is perfect. Really kept me up-to-date on crime happening In in my neighborhood.
  • Needs tweaking Jun 10, 2019

    By Staya
    Great concept. Two issues need to be addressed: 1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes... 2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
  • Convenient Jun 16, 2021

    By Mel0132
    Good notification- heads up tool to have in a large city where so much can be happening and at any moment an event close enough where it could effect you. My only drawback with the is the comments section. Sometimes, in incidents close to you, you can get good info from someone who’s present or close by. But it’s not easy find because after about ten comments the times are all jumbled and out of chronological order. It can be really frustrating when there’s a potentially dangerous incident close enough to effect your well-being or just simply your travels. I’ve experienced the problem more than once. Hopefully they’ll fix the comments section asap.
  • Never Knew May 4, 2021

    By PhillyGirl 215
    This app right here a surly a snitch lol. It tells everything, well mostly. I get notifications as soon as I hear sirens....Helicopters... or Gunfire.. accidents 😢 it tells you the exact location... what’s going on... how many miles away of the incident. It shows you on a live satellite map exactly how far from your residence the incidence is as well as the address. I can even see if any family members that are linked in any city are near trouble. You can even hear actual police calls. I gave it 4 stars only because of the anxiety it’s caused me, I didn’t know so much was going on in my neighborhood. I guess looks are deceiving. This app will definitely let you know what’s going on.
  • Still crashes at startup. Still waiting for an update that works with the iPhone 5! Nov 22, 2017

    By Seriously Needs Update
    (Update 11/22) The newest Citizen update now works with older iPhones, however I find that the app does not report all incidents in my surrounding area. There could be a fire or police activity and it won't show up on the app. Also, Citizen developers, if there's a way to archive past incidents on the map, that would be great. It would be really nice to see the activity in a given area over a 6- to 12-month period. (Update 11/21) Finally. Newest update of Citizen now works on older iPhones. Looking forward to using this app again! Bumping the rating back up from 1-⭐️.
  • May 6, 2022

    By Edwin Rogel
    Can't look up streets on the search bar. For example. I have an adress "Vermont and Pico Los Angeles" you'll only get cities. When you click on a link sent by someone it only takes you to the "download app" section instead of opening up the actual accident. Also many times when you are looking for an specific accident you will not find it on a map no matter how close you zoom in. It will disappear. And randomly appear another day.
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
  • Need improvements Sep 25, 2021

    By Alia's
    I like the app, but there are several things I find incredibly annoying. First, I just passed an incident but cannot figure out how to post it without video. I don’t want to, nor was I allowed to stand there and record a dozen police cars responding to reports of a home intruder, but I can’t find another way to post it. So the incident isn’t on the app and it doesn’t appear that it’s going to be. Second, I can’t filter out reports by a certain radius. I live in a decent size city, and a report of a house fire or dumpster fire 2.5 miles away from me means absolutely nothing. It’s just annoying. I get constant notifications and now it’s like the boy who cried wolf - I ignore every single one of them because 99% are so far away from me they don’t impact me at all. I’m definitely going to delete the app if they can’t sort that out, because now it’s just interrupting me while I’m at work or enjoying time out without giving me valuable information.
  • Dec 21, 2021

    By Christian Tacoma
    After using for a few weeks I can say it needs a bit of work. The first thing they should do is add a feedback link so users can help to improve the product. You can send feedback by navigating through the help system and sending an email, but a link to a dedicated feedback system with drop down menus and comment section would be very useful. Second, the notifications are hit or miss. I open the app and see a few incidents listed, but never received any notification. Also, if I click the bell(notifications) it has different incidents than are on the home page. Also, there are no filters for which notifications you receive, like distance(radius), type, time of day(maybe). I have not used their Protect connect feature yet, but it should be set up with the connect button on your home screen, always available, instead of in the app. If stuff is going down, I don't want to have to be finding the connect button. Third, the connect feature pricing is kind of high at $20.00 per month. How often are most people going to be using it? Hopefully never, but probably rarely. Also, it frequently stops working and I have to restart it to get the latest incidents. It is a good concept, but needs improvement and a lower price for connect feature.
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
  • Decent enough Jan 27, 2020

    By twoarmscollin
    I haven’t used any other apps like this, so I can’t say much. However, it’s got a good ui and is easy to navigate. My main issue is that there’s a red bar at the bottom of the app screen telling me, no - insisting that I change my location settings for the app. It blocks the bottom of the map, and when I select an incident it blocks the little info card that pops up. I get it - you can’t warn me of danger if you don’t know where I am, of course. But it’s SUPER annoying not to be able to close that dialogue bar. My issue with keeping location limited to while using the app is not privacy related, it’s battery related. Location services chew up my battery life. If my phone dies, not only can’t the app warn me, but I can’t call for help either! Let us disable that dumb bar each time we open the app. I don’t mind being reminded, this is pushy though. Loses two stars for that.
  • Helpful, but Regularly Negative & Paranoia Inducing Sep 13, 2021

    By Medsworth
    This app is certainly helpful for crime info and being aware of what kind of commotion is happening throughout the city. Although- something that is obnoxious about this app is when notifications are sent out to all users of a city or nationwide, it’s regularly discouraging or negative information. I think I’ve seen maybe one or two positive information notifications. I could see this app fueling people’s paranoia or triggering fear on the regular for some. It’s not helpful when notifications regularly paint a grim picture of COVID-19 or constantly reporting upticks in COVID or crime in the area on a regular basis. I think Citizen needs to fix their information approach. Stay objective of course, but there needs to be a better approach with information reporting.
  • Way too thirsty with notifications Sep 17, 2021

    By fierke
    It’s a nice app to have for answering the question “I hear sirens, I wonder what’s going on?” and for COVID spread information. But beyond that, it’s way too alarmist and almost thirsty for your attention. Is there really anything actionable for me to do for the vast majority of the notifications? No! What am I supposed to do, don a cape, call myself Super Citizen, and go fight evildoers? It’s ridiculous. Let me turn off notifications or reduce the frequency. I do not care if there is an “unconfirmed report of woman armed with hammer 2.3 miles away”. Confirm that and then send me a notification when she’s on my block. Until then, it feels like they just want your eyeballs on the app and to profit from fear-mongering by selling you their private security service.
  • Good app but... Feb 1, 2020

    By Busted24
    The app is honestly good, didn’t know how much stuff really happens in my relatively quiet neighborhood. My only complaint with the app is the amount of people who blame minorities for the any bad thing that happens on the app seriously. The alert could say “smoke in apartment” and in the comment section all you’ll see is people blaming it on black people Obama era laws. And also how we have a mayor who “loves black people” (they really use a more derogatory term for black people) and that’s why incidents are on the rise in New York City at least. I just wish the developers would take a harder stance against racist comments as it seems people are free to just call black people the N word and other minority groups derogatory terms and blame them all for any issue that’s happening in the city with no consequences at all.
  • Weird on Covid Jan 25, 2022

    By Tracebooks
    For a year and a half, they reported local stats of wherever you opened the app. Now, they quit updating it after Dec. 22. The reported R rate in the running total didn't match the rate in the quick overview, and even the historical rate would be "amended" back a few weeks whenever a new scare was out. I was tracking it in October when it got down to .72 locally, then all the headlines were shouting warnings, and then the *historical* ratings were amended to as high as 1.32 for dates that had preciously been under 1.0! Happened at least three different time periods, all connected to time periods when the official US state media was telling everyone the situation was dire. Also can contact trace. Other than that, can be a helpful app.
  • May 4, 2022

    By Yeah It’s Me
    New update is annoying. Tiny map now instead of full screen and moving the map is difficult as the active alerts screen just pulls up after each scroll on the map. Take it back to full screen map and stop forcing the alert list to fullscreen and you'll have 5 stars, otherwise a great app but that is extremely annoying and map is too small to be useful now.
  • Apr 5, 2022

    By Peter Miller
    The new UI is a big step backwards. There is now a prominent "Explore" section taking up the bottom of the screen which shows useless information from around the country. I don't need to know about road closures or fires 2000 miles away from me. It's just clutter and not only is it useless but it seems they are now showing less of what I actually use the app for, incidents in my own neighborhood.
  • May 3, 2022

    By Mike Wong
    The app used to be good but not so much anymore. The UI is a lot clunkier now that the map showing incidents is literally half of what it used to be and scrolling around is harder. Recent confirmed but minor incidents that were posted are now disappearing for some unknown reason and unconfirmed incidents are sticking around longer than they need to be. Used to be good but now trending towards the fake news/sensationalism reporting track... May be deleting soon because of this...
  • There should be text-based incident reporting Mar 16, 2022

    By jhndgls
    I work at a school. We had a lock down situation in which I didn't know what was happening - just that we were in lock down and could not leave our rooms. The incident happened right after final dismissal and I was alone in my classroom, with the lights out and trying to be absolutely silent. I wanted to report the incident on Citizen but I did not want to show live video or make any sound at all. I thought there would be some way to type an incident report but I couldn't see a way to do that on the app. Fortunately the situation turned out to be less dangerous than it could have been and the whole thing was over within 45 minutes, but it would have been great to submit a report to try to get some information about what was going on from the community. Generally the app is good, and the idea behind it is great, but you can't always shoot video or talk.
  • Listen to the suggestions by users Aug 7, 2020

    By Adrock1988
    Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users. An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening. This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
  • Feb 16, 2022

    By Bennett Cuccia
    Got this app to be a little more aware of the city around me, but this thing is mare annoying than a free-to-play game! I'm getting push notifications for incidents that are MILES away, with no ability to adjust my radius. They push HARD for location services to be turned on at all times, and all that did was murder my battery. This developer should really work on making this more user friendly and giving users options.
  • Used to be great Apr 27, 2021

    By JiminyJenkins390
    It has just landslided downhill as it’s been updated. Even with location on all the time, I rarely get notified about incidents and there’s no way to full screen the map to see what’s around you. Plus the “zoom out” button makes no sense anymore. It used to just show you a wider area of your location. Now it just centers on seemingly random location and my location will be on the far right or far left of the screen. It also used seems it used to show everything that was going on around, no matter how big or small. Now it always has no reports, green. There can’t be absolutely NOTHING going on. When I first started using the app, there were reports all over at any point in time. Now it’s like the app picks and chooses what to show you. I’ve sort of forgotten about the app honestly. And it’s inching towards the list of apps to be removed for inactivity.
  • This New Update is Horrible Apr 6, 2021

    By ShannonLGilstad
    I updated my app today and this new version did away with the mode where I could see news/incidents happening all over New York City (my city) and instead gave me “Citizen News,” showing me what’s going on around cities across the country. The truth is, I don’t care about other cities and it’s not why I downloaded this app. I care about what’s happening around my neighborhood and my city. It let’s me “follow” New York City, but instead of a videos page, all I get is a screen full of text telling me brief description. Citizen developers: you’d better give us the option of opting out of this national news and bringing back the NYC video screen of your incidents, or yours going to see people deleting the app. I’m now thinking about deleting the app because it doesn’t serve any purpose to me if it’s prioritizing other cities. Change it back!
  • A Great Idea Plagued by Toxic Social Media Features Dec 29, 2021

    By brndlx
    In an attempt to get more screentime, Citizen has decided to have a TikTok scrolling feed, "good citizen spotlights", notifications such as "____ has joined", and options to go live. Why would you even need to go live on this app? Are you encouraging people to go to crime scenes for views? Citizen is a wonderful concept: a way to be completely aware of the emergencies in your environment and ways to stay informed without social media. Only, it WANTS to be a social media app. If it didn't, it wouldn't feature the things I've mentioned above. It's even more odd that these features are being added in a new age of questioning the addictive features that apps like Instagram and Facebook use. If it really wanted to simply be a tool to be informed, it could. It's worth noting that it seems as if reports are only in populated areas. I get a lot of notifications while I'm in LA, but when I'm back home, I don't get any notifications about the things around me (especially when there's helicopters and sirens around me, Citizen has no alerts to view what's going on). I really love the idea of this app and it's unfortunate that's it taking this route of social media nonsense. I hope that if I visit this app later on that it'll be better to its users.
  • Great idea, but frustrating app Mar 18, 2021

    By jvanber
    As this app has become more robust, it’s become more frustrating. There is no way to set a geo-fence radius, which means you receive miscellaneous crime notifications from parts of the city not even remotely close to you. I probably get at least a dozen notices a day or more, and rarely does one occur in an area that I’m concerned about. Way too chatty. I don’t understand their attempt at following neighbors and inviting people. I don’t understand how that is useful and not creepy. Comments on incidents aren’t moderated, so that can get pretty junky depending on the incident. I don’t know, this app delivered the most notifications on my phone, but rarely were they necessary to me. I’m basically removing it because it’s completely annoying. It cries wolf far too often, which is sad since it could be very useful if it could be customized.
  • May 2, 2022

    By Crystal Marie
    There's no point, it rarely actually shows anything going on in my neighborhood and on top of that always shows things from across the country. I'm in Seattle, I could care less about police activity in new York or Chicago, yes that's what shows on the homepage for "explore" The crappiness of the free version makes it so I'd never ever bother with the paid version.
  • Beware Feb 11, 2021

    By gnfnon
    Beware of the “premium safety service”/“protect service” which is one quick click (with only a tiny “skip” in the top right corner) and seems like part of the set up process but actually is a $199 (!!!) charge if not cancelled after the 14 day free trial. I find it interesting that if you want to buy a $1 coffee using your phone you have to use Touch ID, or enter every single detail of your credit card, or some form of ridiculous, excessive verification, but they can basically deceive people into buying a $199 subscription with no verification. Not to mention the fact that Apple buries subscriptions within your phone, and the ability to cancel it, so users who aren’t familiar with iPhone minutiae won’t know how to terminate it. Or will have to deal with a huge headache of trying via Apple support. And let’s be honest they won’t refund it after the fact when you get the surprise charge from Apple on your statement and call to dispute it. Which is so messed up cause they clearly designed the set up to intentionally deceive! People are hurting right now and this is what companies that we rely on for Covid updates are doing to its users! And Apple allows it. Disgusting.
  • Apr 28, 2022

    By Tristan Hanser
    New update is complete trash. The giant explore section has to go. It covers up half the screen and is filled with useless stuff happening on the other side of the country. The way it was before this newest update is much better. It's not even usable at this point. Please do away with this new UI completely and go back to how it used to be and perfect that version. WHY TF ARE THERE ADS ALL THE TIME NOW? EVERYBODY KNOWS ABOUT CITIZEN PROTECT, YOU DON'T NEED TO ADVERTISE IT
  • Issues w/no support getting resolve Sep 4, 2021

    By 11Carolyn
    I signed up for this app over a year ago. Used it very often then all of a sudden, when trying to sign in , I kept receiving a message; retry over count. Tried a few more times, receiving same pop up message. Then received a message to try again in 24 hours. Waited until next evening, tried once again to sign in, same lock out. After 2 weeks of this issue, I emailed support. They told me to do same thing as previous pop up messages. Let them know, already had done exactly what had been suggested and had deleted app and downloaded again before contacting support so when they said to try deleting, had already tried. I decided to try it again, now that tech support was supposedly looking into my account and why this was occurring. Waiting 24 hours -48 hours and deleting app, then downloading again several times over a Month, NEVER heard from support again, I decided to rate & write this review. Such a shame to have a possible useful app tool But, what good is it, if you can’t get signed in and when asking Citizen Support to help correct/resolve bugs/issues and they don’t, well……..?!!😡
  • May 1, 2022

    By Paolina Guerrier
    "Unlock Citizen Protect for free" pops up every single time I open a notification. You guys are REALLY shoving this subscription down people's throats and it's incredibly annoying. I wouldn't mind doing a sub if it was less than $10 monthly, but otherwise no. Also, the explore page is very useless: I need to see what is going on in my city and neghborhood, NOT what's going on in a city 2,000 mi away. Do better.
  • May 19, 2022

    By Ray Skwire
    5/4/22 - perhaps by the next UI update, Citizen will finally be rendered completely useless 👍. Barely half the screen is available to freely explore the map anymore & the lower shade repeatedly/intrusively pops up onto the map over & over w/ largely irrelevant information. Complete dumpster fire now. Fix it. 5/19/22 - new update, same UI problems. Absolute trash app at this point. They don't listen to their community feedback, make changes nobody asked for, and don't fix what's broken.
  • STOP THE GOD FORSAKEN TRUMPETS Aug 3, 2021

    By NYC6621
    Whyyyyyy is there no option to turn off these horribly obnoxious trumpets?? They are SO disruptive I had to silence ALL Citizen notifications. Look, I get it. The Citizen app can be a downer & they want to add positive news, but this is a total UX fail. I have pets, & I’m truly happy when a lost pet is found. But 1) I don’t use this app to feel good. I use it for helpful safety info. 2) Does my phone need a whole ROYAL announcement? Is the Queen here?? It’s not even a standard alert. Why? It’s jarring & obnoxious. And while it’s great that Citizen is being used to help locate lost pets, these aren’t helpful at all if I was never notified that the animal was missing. If I HAD been, fine. But it appears those only go out locally, so the “found” alerts just feel like a self-serving way for Citizen to go, “See?!? We aren’t always doom & gloom!” But, again, I don’t have this app to get the warm fuzzies. I want relevant, important info. I’ve been avoiding turning off the notifications for Citizen entirely, but I’m done. I’ve searched for ways to mute these specifically or change them to normal alerts. It’s too much.
  • Apr 24, 2022

    By Kimberly Dominguez
    I re-downloaded this app because I had it on my old phone and it was very helpful to me. however now it sucks, the large explore page that's pointless and takes up half of the screen is so annoying. I'm not able to properly see what is actually happening around where I live because of all the useless info on other neighborhoods.
  • Frustrated Apr 16, 2022

    By Muselover75
    I had no issues with this app until yesterday with a new update. I liked looking on the map and zooming in on my area to see what had occurred overnight or when we are heading home from outside the city, I could check which areas seemed to be having a concentration of incidents so I knew which route to take home. Now, the map is partially covered with descriptions of active incidents, which may not even be in my area. I liked being able to click on the incidents I wanted to know more about. Also, it is now only showing active alerts. I cannot zoom in to see past events. I’ve been all through Settings, but have not discovered a way to see past alerts. My city has a lot of crime, so I do have other ways of keeping track of things in my area, but Citizen was a great resource to find out more info (although, when my neighbor was murdered, it never showed up in Citizen). I wish this particular update didn’t happen. Not sure if I’ll be using the app much longer, as it is no longer giving me the info I need.
  • Apr 21, 2022

    By Matthew Weser
    With the recent update, in addition to the notification issues other users have experienced, I really don't feel safe not being able to see events on the map older than an hour or two. If I'm going to a new neighborhood, I have always gone to Citizen to see what has happened there recently (the little white dots for expired alerts on the map) to know how safe it will be. Please bring these back to the default map view, in the name of safety.

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