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Citizen: Connect on the Most Powerful Safety App

Citizen: Connect on the Most Powerful Safety App

Sp0n Inc.

Get alerts on nearby incidents

4.7 Ratings 159K+ Reviews 1M+ Downloads

About Citizen: Connect on the Most Powerful Safety App

Ratings & Reviews

4.7
158.9K+ Ratings
  1. 5
    82%
  2. 4
    9%
  3. 3
    3%
  4. 2
    1%
  5. 1
    4%
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
    more
  • Oct 18, 2020

    By Mr. Eric
    This is the only company to step forward with a viable, working COVID contract tracing feature and the other safety features of the app are useful as well. I had to change my overall rating to 4 stars because the excessive battery and mobile data usage. About 27% per day average on battery usage running in the background and 1GB mobile data for just 3 weeks even though I have excellent Wi-Fi connected about 95% of the time
    more
  • Bugs in comments section Aug 15, 2020

    By useless update
    The app is great overall and much appreciated as crime has skyrocketed in my previously safe neighborhood, pre-lockdown. The main issue is that there is a lot of instability in the comments section. Can’t expand the ‘more replies’ to individual comments without it jumping to the top or bottom of the screen. It also jumps around randomly without even touching the screen, which makes reading any of the comments essentially impossible. Seems to be a new issue that only began after the reply to individual comments became functional. The only other request is to chill out on the covid coverage and tracing functionality. It takes up far too much real estate and isn’t of value- if we want to hear the covid fear porn, we can turn on cable news. Please consider removing this feature, or scaling it back by at least 90%. Alternatively, give users the option to turn the covid feature off completely so it remains intact for those users who want it.
    more
  • Interesting but needs more moderation Dec 2, 2019

    By n64king
    They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.
    more
  • Oct 13, 2020

    By mike fennel
    So far the app is good, the moderator blocked me from making comments and I'm waiting for a explanation. I'll let you know how it goes. I always watch my language. And have a good sense of humor. Not sure why this happened. Other than that its a good app. Update: my privilege to comment was reinstated. Which means some troll decided my comments were not in align with their views. Citizen made the right decision to give back my ability comment. The app is very good and I recommend it.
    more
  • Oct 10, 2020

    By Anthony Dupont
    Needs more options! Need to be able to customize more, like turning off gps and using static locations only (BIG!!!), turning off ALL covid notifications, alert range, custom alerts by type (fire, theft, shots heard, etc). Seems to work as intended, it's just a little spammy about GPS permissions and covid alerts even when the tracker is off. Good idea, but too "take what we give you and like it" as far as options go.
    more
  • Oct 10, 2020

    By Kit Russell
    I keep hitting the button to tell the app I don't have any COVID-19 symptoms; no response. I might as well be tapping on a brick. And then it sends reminders saying that the app works best if I use it frequently. (My phone is only a year old and doesn't have these issues with any of the other apps I use.)
    more
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
    more
  • Oct 7, 2020

    By Karin Enders
    Not that great. I'll be deleting it. Most of the information seems to be COVID centered. And the tag lines are blatantly false. The latest is an infection transmission graph that claims the transmission is rising. The graph shows a downward trend since April. Enough, really. Enough.
    more
  • If you're (either) from the (Midwest or Southern) States and/or paranoid, this is for YOU! Oct 8, 2020

    By UNOwenNYC
    Thick about it; In spite of the fact that crime numbers have been going down across the board for the past several decades, AND technology (or more correctly, big brother-type) had also increased, people are more paranoid, fearful than ever. Hmmm. . Here's another FACT; most crimes - the truly horrible ones, such as keeping summertime locked in a basement, etc, they're ALL - A-L-L - take place in 'god-fearing', Bible-thumping places, and NEVER (EVER!) in such 'evil' places as big cities. Yes, we have crime, but common sense prevents anytime with a modicum of intelligence drum doing stupid things (I.e., the sheen tourists who went to Jamaica, decided - having never been there - to go ...'explore', asks in spite of everyone trekking them NOT to go where they were heading, they did - asks for robbed. Here's the kicker, in typical baby-fashion, they had the nerve to sue the travel company for this happening to them (bit only did they lose,, they were severely admonished for their stupidity). You don't need things like this (nor guns) unless you intend to use it. If your advt like an adult - and take responsibility for your actions, bad things (anything from DUI, to getting where one shouldn't) will probably never happen. But, as I said, if you're the typical person from the States and need to act like an idiot, not only is this for you, but you deserve any problems you may find.
    more
  1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
  2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
  3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you

Reviewed by Kaylin on November 14, 2018

  • Oct 13, 2020

    By mike fennel
    So far the app is good, the moderator blocked me from making comments and I'm waiting for a explanation. I'll let you know how it goes. I always watch my language. And have a good sense of humor. Not sure why this happened. Other than that its a good app. Update: my privilege to comment was reinstated. Which means some troll decided my comments were not in align with their views. Citizen made the right decision to give back my ability comment. The app is very good and I recommend it.
    more
  • I love this app! Jan 4, 2019

    By Brook linn
    Although it’s frightening to realize the level of crime occurring around the city, I love knowing what’s happening in real time. I’ve avoided a train route where a suspect was alleged to have run. Citizens app keeps me from failing into a state of being to comfortable with my telephone on the outside. I would definitely say it keeps me aware of my surroundings. Additionally, the local news has been using videos captured on the citizens app for their news reports because a citizen with citizens app will always be there before the news van. I especially like the ability to input various neighborhoods and areas to stay informed of my parents, husband and daughters areas as well.
    more
  • Oct 7, 2020

    By Charlene I get joy Briggs
    I just downloaded this app couple weeks, and it really informed you on what is going on more then the local news, you get minute to minute live coverage, thank you, keep up the good work.
    more
  • Some “Update” Feb 26, 2018

    By Karen in Gotham
    I really liked Citizen until last week’s update—you know, the one that promised it would play better with the battery. Shortly after the update installed, and despite light usage phone usage, the battery began to drain at an alarming rate. Checking battery usage, I learned that Citizen was the culprit, consuming , on average, ~70+% of my charge. The problem persisted despite logging out and was only resolved when I, reluctantly, deleted it. Your bad, Citizen. If it ain’t broke, don’t fix it. ETA: Meghan, you’re as good as your word. My iPhone battery performance is back to normal and the rating is being boosted accordingly. Thanks for being so responsive!
    more
  • Oct 25, 2020

    By Violet Brant
    Citizine is so helpful, I know where new cases of the dreaded virus around me. Also keeps me informed about the area around where I live if there are cases close to me. It is great to know about other events around the city. I love it!
    more
  • Oct 18, 2020

    By Mr. Eric
    This is the only company to step forward with a viable, working COVID contract tracing feature and the other safety features of the app are useful as well. I had to change my overall rating to 4 stars because the excessive battery and mobile data usage. About 27% per day average on battery usage running in the background and 1GB mobile data for just 3 weeks even though I have excellent Wi-Fi connected about 95% of the time
    more
  • Interesting but needs more moderation Dec 2, 2019

    By n64king
    They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.
    more
  • Needs tweaking Jun 10, 2019

    By Staya
    Great concept. Two issues need to be addressed: 1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes... 2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
    more
  • Useful Jan 5, 2018

    By Aryinnette
    Citizen is useful to have in order to be informed. At times i am home and i hear the sirens going outside and i really don’t have to wonder what is going on in the neighborhood because it comes up. Citizen is also practical to know what streets are more dangerous or what crimes are taking place in your area. Also they can be ahead of the news since the members of citizens record whats going on at the scene you get a closer view. My only complaint is that when i open the app when i am outside my home it doesn’t work, but that might not be Citizen’s direct fault but that of my internet connection. I have told others about it... it is a great app to download. And its free!
    more
  • Still crashes at startup. Still waiting for an update that works with the iPhone 5! Nov 22, 2017

    By Seriously Needs Update
    (Update 11/22) The newest Citizen update now works with older iPhones, however I find that the app does not report all incidents in my surrounding area. There could be a fire or police activity and it won't show up on the app. Also, Citizen developers, if there's a way to archive past incidents on the map, that would be great. It would be really nice to see the activity in a given area over a 6- to 12-month period. (Update 11/21) Finally. Newest update of Citizen now works on older iPhones. Looking forward to using this app again! Bumping the rating back up from 1-⭐️.
    more
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
    more
  • Bugs in comments section Aug 15, 2020

    By useless update
    The app is great overall and much appreciated as crime has skyrocketed in my previously safe neighborhood, pre-lockdown. The main issue is that there is a lot of instability in the comments section. Can’t expand the ‘more replies’ to individual comments without it jumping to the top or bottom of the screen. It also jumps around randomly without even touching the screen, which makes reading any of the comments essentially impossible. Seems to be a new issue that only began after the reply to individual comments became functional. The only other request is to chill out on the covid coverage and tracing functionality. It takes up far too much real estate and isn’t of value- if we want to hear the covid fear porn, we can turn on cable news. Please consider removing this feature, or scaling it back by at least 90%. Alternatively, give users the option to turn the covid feature off completely so it remains intact for those users who want it.
    more
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
    more
  • Oct 17, 2020

    By R prq1957
    I really loved this app - today it became flakey After recieving multiple alerts successfully, I tried to open the app itself. Had multiple screens requesting verification - even tho I was on the same fone as it had already sent alerts to. I will raise my rating to 5☆, when enough time goes by without this bug
    more
  • Oct 23, 2020

    By Danny Pukes
    I love this app to find out about potentially dangerous situations happening around me. I'm not giving it 5 starts any longer because as of lately the app has started to post "articles" about incidents that happened one or two days prior. That's not why I use the app, if I want the news I'll go to a news site.
    more
  • Oct 10, 2020

    By Anthony Dupont
    Needs more options! Need to be able to customize more, like turning off gps and using static locations only (BIG!!!), turning off ALL covid notifications, alert range, custom alerts by type (fire, theft, shots heard, etc). Seems to work as intended, it's just a little spammy about GPS permissions and covid alerts even when the tracker is off. Good idea, but too "take what we give you and like it" as far as options go.
    more
  • Oct 7, 2020

    By Karin Enders
    Not that great. I'll be deleting it. Most of the information seems to be COVID centered. And the tag lines are blatantly false. The latest is an infection transmission graph that claims the transmission is rising. The graph shows a downward trend since April. Enough, really. Enough.
    more
  • Oct 15, 2020

    By Joseph Palmer
    When an alert arrives about something that has happened and you tap on it, the app never goes to that item, it just goes to the top of whatever else but that notification, is going on. On top of that half the times you can never find the issue that the notification was trying to notify you about.
    more
  • Listen to the suggestions by users Aug 7, 2020

    By Adrock1988
    Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users. An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening. This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
    more
  • Oct 7, 2020

    By Jill Lovejoy
    Why is this app not done according to the time something happened?Its always so mixed, mostly yesterday stuff. I shouldn't have to scroll through for 5 min to see whats going on in my area. Frustrating!
    more
  • Oct 10, 2020

    By Kit Russell
    I keep hitting the button to tell the app I don't have any COVID-19 symptoms; no response. I might as well be tapping on a brick. And then it sends reminders saying that the app works best if I use it frequently. (My phone is only a year old and doesn't have these issues with any of the other apps I use.)
    more
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
    more
  • If you're (either) from the (Midwest or Southern) States and/or paranoid, this is for YOU! Oct 8, 2020

    By UNOwenNYC
    Thick about it; In spite of the fact that crime numbers have been going down across the board for the past several decades, AND technology (or more correctly, big brother-type) had also increased, people are more paranoid, fearful than ever. Hmmm. . Here's another FACT; most crimes - the truly horrible ones, such as keeping summertime locked in a basement, etc, they're ALL - A-L-L - take place in 'god-fearing', Bible-thumping places, and NEVER (EVER!) in such 'evil' places as big cities. Yes, we have crime, but common sense prevents anytime with a modicum of intelligence drum doing stupid things (I.e., the sheen tourists who went to Jamaica, decided - having never been there - to go ...'explore', asks in spite of everyone trekking them NOT to go where they were heading, they did - asks for robbed. Here's the kicker, in typical baby-fashion, they had the nerve to sue the travel company for this happening to them (bit only did they lose,, they were severely admonished for their stupidity). You don't need things like this (nor guns) unless you intend to use it. If your advt like an adult - and take responsibility for your actions, bad things (anything from DUI, to getting where one shouldn't) will probably never happen. But, as I said, if you're the typical person from the States and need to act like an idiot, not only is this for you, but you deserve any problems you may find.
    more
  • Used to be great, but this newest shady tactic was the breaking point May 8, 2019

    By EcstaticEgg
    I live in a major US city and used to use this app when I saw or heard activity nearby so I could get more info about what was happening while staying a healthy and safe distance away. I had it set to only track my location when I opened the app since that was when I needed it. Now when I try to open the app it shows me a fake alert about “four gunman” nearby and demands I change my settings to allow it to ALWAYS track my location even when the app is closed. It literally won’t let me use the app unless I do this. Well I won’t and I am uninstalling it and you shouldn’t install it in the first place. That is shady and a horrible tactless way to try and get me to give them my personal data. Given all the active shooter situations in the US in the past couple years, the fake alert is exploitative and low. Don’t use this app, don’t give them your data.
    more
  • Oct 2, 2020

    By George
    You can't disable the safe trace push notifications even if you disable safe trace. Everyday you get a push notification asking you to open the app to keep safe trace active. Disabling it in settings entirely does nothing. The notification is always pushed.
    more

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