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Citizen: Connect on the Most Powerful Safety App

Citizen: Connect on the Most Powerful Safety App

Sp0n Inc.

Get alerts on nearby incidents

4.7 Ratings 209K+ Reviews 1M+ Downloads

Ratings & Reviews

4.7
208.7K+ Ratings
  1. 5
    83+%
  2. 4
    9+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Apr 19, 2021

    By A R
    I do not appreciate the misleading ad that makes it look like you either pay 20 or you can't use the app, but at least that's the only ad you really have to deal with. I like how the comments are moderated- pretty much anything goes, like if neighbors comment that "gunshots" was actually fireworks, but if you make a comment with a racial slur it goes down quickly. Its fairly easy to use and I have recommended it to friends.
    more
  • Apr 16, 2021

    By Destiny Jardin
    This app is great. It does not spam me or show ads that try to trick you into clicking on them. I don't know how they get their information so quickly but they report in real time. Their information is accurate and unbiased. I really like that people can add videos to their report. I've been driving and seen first responders zoom by in their vehicles and I wonder what they are headed but then I look and see the Citizen app has already alerted me to what they are responding to.
    more
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
    more
  • Apr 21, 2021

    By John Heins
    Continue to love this app. I love the real time insight into what is going on in my neighborhood and the City at large. When I hear sirens or a protest March outside, I can check in, find out what is going on and assess my own plans with that information in mind. Empowered!!
    more
  • Interesting but needs more moderation Dec 2, 2019

    By n64king
    They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.
    more
  • Text messages alerts from users who are also on this is an app Mar 12, 2021

    By Nu Muh
    I’ve recently installed this app on my phone and I’ve added some of my contacts who currently uses the citizen app. The issue I’m having is whenever those contacts text me I have absolutely no way to know that they text me unless I physically unlock my phone and check my text messages. There are absolutely no alerts at all to prompt me to check my phone whenever I receive a text message. I’ve contacted tech-support after trying everything within the app and on my phone to troubleshoot this issue myself. It is taking them over 12 days to simply answer my question as to why this is happening. Meanwhile, this has been happening for months now since installing this app on my phone and it is becoming a major inconvenience. I will give them a few days and if nothing has been resolved I will be deleting the app, contacting everyone whom I’ve added and shared this app with to let them know that I’m no longer using it. I could also go on and on about the types of notifications that I am receiving in conjunction to the area where I live and the privacy concerns. It’s just not worth the headache in my opinion, but this would make this review too long and the information contained within may not be red because it is so long.
    more
  • Apr 19, 2021

    By Tori Haisha
    Good until recently but lately it's been glitchy. Sending notifications about crimes in progress in my area and then the app won't open at all so I can't follow the story or watch the footage. The Covid stuff is also super annoying and gets in the way of the map or opens when I'm trying to read about important crime incidents near me. Wish I could switch Covid off altogether: not interested.
    more
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
    more
  • Apr 12, 2021

    By Jackie Holtzer
    I just downloaded this app from a recommendation from my daughter. I put the code in and all I get is a circle that keeps spinning. And I notice pops up telling me that I used up my allotted tries. Update: I finally got in. There is a big incident going on near me. It was not even on this app. Therefore, I find this app useless.
    more
  • Listen to the suggestions by users Aug 7, 2020

    By Adrock1988
    Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users. An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening. This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
    more
  1. Knowledge is power! Get instant access to insider knowledge about crimes near you via the Citizen network
  2. Location-based notifications and real-time alerts communicated by real people can help you avoid potentially dangerous situations
  3. Stay safe with the help of other Citizens! Join the network and get notified of potential hazards in the world around you

Reviewed by Kaylin on November 14, 2018

  • Apr 19, 2021

    By A R
    I do not appreciate the misleading ad that makes it look like you either pay 20 or you can't use the app, but at least that's the only ad you really have to deal with. I like how the comments are moderated- pretty much anything goes, like if neighbors comment that "gunshots" was actually fireworks, but if you make a comment with a racial slur it goes down quickly. Its fairly easy to use and I have recommended it to friends.
    more
  • Apr 16, 2021

    By Destiny Jardin
    This app is great. It does not spam me or show ads that try to trick you into clicking on them. I don't know how they get their information so quickly but they report in real time. Their information is accurate and unbiased. I really like that people can add videos to their report. I've been driving and seen first responders zoom by in their vehicles and I wonder what they are headed but then I look and see the Citizen app has already alerted me to what they are responding to.
    more
  • Apr 21, 2021

    By John Heins
    Continue to love this app. I love the real time insight into what is going on in my neighborhood and the City at large. When I hear sirens or a protest March outside, I can check in, find out what is going on and assess my own plans with that information in mind. Empowered!!
    more
  • Apr 11, 2021

    By Maritza L
    This app is so convenient. It'll make you so aware of your surroundings. I Iove that you can put different neighborhoods so you can also be aware of what's going on around your friends and family. I have recommended this app to many people and they have also found it useful.
    more
  • I love this app! Jan 4, 2019

    By Brook linn
    Although it’s frightening to realize the level of crime occurring around the city, I love knowing what’s happening in real time. I’ve avoided a train route where a suspect was alleged to have run. Citizens app keeps me from failing into a state of being to comfortable with my telephone on the outside. I would definitely say it keeps me aware of my surroundings. Additionally, the local news has been using videos captured on the citizens app for their news reports because a citizen with citizens app will always be there before the news van. I especially like the ability to input various neighborhoods and areas to stay informed of my parents, husband and daughters areas as well.
    more
  • Interesting but needs more moderation Dec 2, 2019

    By n64king
    They need someone to moderate this more. An Xmas parade is not an incident, to be marked by red. Police blocking off the road for an event is not cause for alarm. What is cause for alarm is when there’s a “woman exposing herself” type event and there’s like 10 comments of people being overly sexual saying they wish they didn’t miss it, people threatening others and cussing up a storm. Also it hinders the app when people post these grainy blurry smudged videos of the aftermath where they can’t hold the phone upright, obviously not a developer issue but it’s nonetheless an issue that takes away from the app. Like you’re warning me about someone with a loaded gun but you’re showing me a blurry video of you waving the phone around in the darkness and you’re yelling into the mic. It’s basically 2020 and people still don’t know how to use a phone. The idea is good and this is still useful but those issues are major.
    more
  • Apr 17, 2021

    By Casey Yurkew
    Keeps me safe. Goes off throughout the day in the high crime area where i work. Seems pointless when im at home in a safe area, just covid updates (which are annoying). Also helps with missing persons. But it 100% helps and does its job. Also, you dont have to pay for it. Ive recommended this app to many people. For some reason they think they HAVE to pay. Its causing others to decide not to use the app, which hurts the people & the citizen app itself.
    more
  • Needs to be able to flip to landscape on a tablet, but great tool Dec 17, 2020

    By Christipher DiCesare
    I am working and building a GSOC for work, and while we don’t have the other tools set up, this is a great tool for finding out what’s going around near any of our 68 locations I have to track. My only grip, and its something hopefully the devs will consider is that when using this on a tablet with a keyboard to fill out a GSOC report, it does not flip to landscape. This is a massive 12.9 inch iPad Pro with a keyboard it isn’t convenient to have to take it and rotate it to use the app then back to fill out the report. Fix that and you have a great tool. I like having access to things quickly with pictures and videos. Someone said that a parade is not something that should be on here, I disagree it impacts my buildings greatly from coast to coast and I want to know about it and see it. So great app, great tool, make it rotate to landscape please!!!!
    more
  • Apr 16, 2021

    By Gary Long
    Some things are delayed and you don't get them in a timely manner. For instance, by the time you receive the notification, its already over. Also, you can look at other cities, but I'd like to be able view by zip code so I can get more detailed info for my area and not the entire city if I so choose.
    more
  • Needs tweaking Jun 10, 2019

    By Staya
    Great concept. Two issues need to be addressed: 1) The developers need to enable “filtering of events” so that the map only shows events from the time frame the user designates. For example, you should be able to filter for events that have occurred in the past 24hrs. Or even events that have occurred over the past 2hrs. Or even a map that shows only events that have been reported within the past 30 minutes... 2) In baltimore we frequently get reports of carjackings etc that are 10 hrs off from the the time that it actually occured. The app states that “carjacking was reported on june 6” but does not report the time that the carjacking actually was called in to 911, or even the time that the victim states it occurred. Instead, it gives a time many hours later.
    more
  • Time stamp on videos Sep 13, 2020

    By Dida515
    I like the app but it would be more helpful if the videos were posted in chronological order or if they had time stamps. I was just following an important event in my neighborhood and I had a hard time figuring out if there were new developments and videos would have helped, especially because the updates being posted in real time were confusing and accurate. Since there is no time stamp on them (unless you select each video individually, select the user, then select the video again) it is impossible to determine if new ones have been added, so you have to keep scrolling through them. It’s very impractical when you have numerous videos to go through. Also, there should be better monitoring of the videos posted (some of them are completely useless). And there should be an age limit. Children should not be playing with this app. There was a five alarm fire tonight in my neighborhood and a young boy was playing reporter with his parents’ permission. Unacceptable and disrespectful. Other than that, it’s a very useful app.
    more
  • Apr 17, 2021

    By Eclipse E
    Everything is great except it has significant delay and bug when it comes to opening the app, When i don't have location on, let me turn it on and automatically switch to current location, dont make me quit the app and restart (Android version on Galaxy S10+) Please fix that and also please fix this weird glitch when i press certain incident and it doesnt show current movement. Like let's say if there was crime on 1st and 2nd ave, please show where this crime is heading so we don't have to guess that they are not on 2nd street . It only shows where it originated and never wherer its spreading!!!
    more
  • Please allow the option to report/remove useless comments Apr 26, 2020

    By CityGirlinSF
    While I have seen police/ambulance at the scene of several nearby reports, 95% of the comments I this app are useless. For example, a child was missing and to find more information, one would have to scroll through hundreds of comments criticizing the parents, people giving opinions on disciplinary actions that parents should take etc...none of those comments were relevant to the missing child. The app needs to figure out a way to allow other users to report a comment that’s useless and after X number of reports- those user accounts are banned. It is useful when comments are from people nearby who have witnessed something as to alert other people but this accounts for about 5% of the comments. They need to fix this or people who use the app for legitimate information will stop using the app.
    more
  • Decent enough Jan 27, 2020

    By twoarmscollin
    I haven’t used any other apps like this, so I can’t say much. However, it’s got a good ui and is easy to navigate. My main issue is that there’s a red bar at the bottom of the app screen telling me, no - insisting that I change my location settings for the app. It blocks the bottom of the map, and when I select an incident it blocks the little info card that pops up. I get it - you can’t warn me of danger if you don’t know where I am, of course. But it’s SUPER annoying not to be able to close that dialogue bar. My issue with keeping location limited to while using the app is not privacy related, it’s battery related. Location services chew up my battery life. If my phone dies, not only can’t the app warn me, but I can’t call for help either! Let us disable that dumb bar each time we open the app. I don’t mind being reminded, this is pushy though. Loses two stars for that.
    more
  • Good app but... Feb 1, 2020

    By Busted24
    The app is honestly good, didn’t know how much stuff really happens in my relatively quiet neighborhood. My only complaint with the app is the amount of people who blame minorities for the any bad thing that happens on the app seriously. The alert could say “smoke in apartment” and in the comment section all you’ll see is people blaming it on black people Obama era laws. And also how we have a mayor who “loves black people” (they really use a more derogatory term for black people) and that’s why incidents are on the rise in New York City at least. I just wish the developers would take a harder stance against racist comments as it seems people are free to just call black people the N word and other minority groups derogatory terms and blame them all for any issue that’s happening in the city with no consequences at all.
    more
  • Apr 19, 2021

    By Tori Haisha
    Good until recently but lately it's been glitchy. Sending notifications about crimes in progress in my area and then the app won't open at all so I can't follow the story or watch the footage. The Covid stuff is also super annoying and gets in the way of the map or opens when I'm trying to read about important crime incidents near me. Wish I could switch Covid off altogether: not interested.
    more
  • Listen to the suggestions by users Aug 7, 2020

    By Adrock1988
    Citizen exists because of two principals, the incident (the informing and alerting of the public) and users updating/commenting, sharing and recording of that incident in real time. Both principals make the platform unique yet the developer doesn’t consider ideas, changes or updates offered by the users. An review by someone a year ago asked for the ability to filter the map by time ranges. Seems simple enough and surprising it was available from the beginning yet a year later it still can’t be done. The map is a cluttered mess and any tech who works on the app should see that. All we get is red colored dots for more serious, not necessarily the most recent and pertinent things happening. This is only one of a few updates that have been shared. So to the developer, listen to your users who know what changes would make for a better experience.
    more
  • This New Update is Horrible Apr 6, 2021

    By ShannonLGilstad
    I updated my app today and this new version did away with the mode where I could see news/incidents happening all over New York City (my city) and instead gave me “Citizen News,” showing me what’s going on around cities across the country. The truth is, I don’t care about other cities and it’s not why I downloaded this app. I care about what’s happening around my neighborhood and my city. It let’s me “follow” New York City, but instead of a videos page, all I get is a screen full of text telling me brief description. Citizen developers: you’d better give us the option of opting out of this national news and bringing back the NYC video screen of your incidents, or yours going to see people deleting the app. I’m now thinking about deleting the app because it doesn’t serve any purpose to me if it’s prioritizing other cities. Change it back!
    more
  • Mar 28, 2021

    By Christopher McMahon
    App is pretty good for covid and other updates. It is clearly biased though. It will give news from other locations you are not in when it needs to push an agenda. Today it decided to alert me covid cases are on the rise then it also stated flight travel is on the rise in the same notification and implies this is the cause of covid spending even though there is nothing linking these two things. I would rate higher if this app was more objective
    more
  • Apr 9, 2021

    By Rebecca Flanagan
    This app covers 22 communities, neither Seattle nor Portland in cluded. Listing these cities in Google Play description would be most helpful; I wouldn't have wasted my time. From support WITHIN the app: Atlanta, Austin, Baltimore, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Detroit, Houston, Indianapolis, Los Angeles, Miami-Dade County, Minneapolis - St. Paul, New York City, Philadelphia, Phoenix Metro, San Diego, the San Francisco Bay Area, Stockton, Toledo, Tucson.
    more
  • Text messages alerts from users who are also on this is an app Mar 12, 2021

    By Nu Muh
    I’ve recently installed this app on my phone and I’ve added some of my contacts who currently uses the citizen app. The issue I’m having is whenever those contacts text me I have absolutely no way to know that they text me unless I physically unlock my phone and check my text messages. There are absolutely no alerts at all to prompt me to check my phone whenever I receive a text message. I’ve contacted tech-support after trying everything within the app and on my phone to troubleshoot this issue myself. It is taking them over 12 days to simply answer my question as to why this is happening. Meanwhile, this has been happening for months now since installing this app on my phone and it is becoming a major inconvenience. I will give them a few days and if nothing has been resolved I will be deleting the app, contacting everyone whom I’ve added and shared this app with to let them know that I’m no longer using it. I could also go on and on about the types of notifications that I am receiving in conjunction to the area where I live and the privacy concerns. It’s just not worth the headache in my opinion, but this would make this review too long and the information contained within may not be red because it is so long.
    more
  • Fun and informative. May 9, 2019

    By Amongmany
    UPDATE: The always-on location requirement has become even more intrusive (ie you can't use the app without allowing always-on location access). One star and deleted. ====== Woulda been a 5-star review but the app just started prompting for always-on location access EVERY time you open the app. Not cool. Annoying enough that I'm now considering deleting an app that I tend to check on a daily basis. EDIT: The developer was kind enough to respond to my review clarifying that they do indeed perform the action that I've claimed is intrusive and annoying. But it's ok because they promise to protect my privacy in the process. "Hi there, Citizen's mission has always been to keep people informed and protected by using technology responsibly. We ask that you enable your location settings so that Citizen can work in the background, even when you're not using the app, to send you real-time, sometimes life-saving crime and safety alerts. We understand some users are concerned about their privacy when sharing their location data. We can assure you that Citizen protects all user data by storing as little as necessary to run our safety network. We encrypt all data and connections. And we will never share or sell user data to third parties. If your settings aren't properly configured, you will see a reminder to update them. You can dismiss that modal to continue into the app, but it will appear again the next time you open Citizen."
    more
  • Apr 12, 2021

    By Jackie Holtzer
    I just downloaded this app from a recommendation from my daughter. I put the code in and all I get is a circle that keeps spinning. And I notice pops up telling me that I used up my allotted tries. Update: I finally got in. There is a big incident going on near me. It was not even on this app. Therefore, I find this app useless.
    more
  • Apr 1, 2021

    By Corey Seto
    Been noticing a lot of "ghost" alerts. App will alert of an event, say "police on site," if I go around the block to the location to try and take a video, no police... Starting to think you're allowing false reports. Also, I want to silence your covid-19 alerts as they are outdated and irrelevant. 01APR21 - CHANGING TO 1 STAR The app is meant to be used for real notices but these fools think its ok to use priority notifications to watch a can of beans. April fools or not these people are idiots
    more
  • Wrong area constantly posted Jan 19, 2021

    By FlowerBomb187
    I’ve commented in MANY of their posts they r posting the wrong area!!!! They post crime is happening right outside my place (stabbing a, shootings and stuff) and citizen says it’s happening right outside my place and miles away as well by saying it’s in a farther away neighborhood. It doesn’t seem like a big deal until I seen my neighbor send her 7yr old son outside to walk her dog right after a shooting happened and the police hadn’t found the suspect yet. I questioned her and she said the app said it happened in Woodlawn, which is no where near us so she let her child out thinking it was safe. I’ve even contacted citizen customer service to make aware and they told me to basically kick rocks and they are not bothering to fix anything. Just an FYI, my neighbor has been considering suing about it bc her child did end up caught around gunfire bc of the suspect and police fighting. Child is ok thankfully but the mother is livid. And citizen just doesn’t care 🤷🏼‍♀️
    more

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