About Citizen SafePass
About Citizen SafePass
Citizen introduces SafePass, a suite of COVID safety tools. With SafePass, you, your friends, and your family can be alerted if SafePass determines you may have been exposed to COVID and share health updates so you can make an an informed decision on how to better protect yourself from COVID-19, in accordance with local health office orders and protocols.
NEW: Use Pods to organize social gatherings with shared prerequisites like COVID testing, symptom tracking, and Bluetooth contact tracing.
• Create Pods with the people who matter most. You can check in on each other’s COVID-19 testing and health status so you can make an informed decision on how to protect your friends and family from COVID-19.
• Have peace of mind around coworkers if you’re already back at your workplace or trying to figure out a strategy for returning to the office..
• As schools and universities reopen, help classes or study groups meet in person more safely.
• Responsibly organize playdates with other families.
• Enable Bluetooth contact tracing to get notified if you were near a SafePass user also using Bluetooth contact tracing who tests positive for COVID-19.
We keep your information safe.
• All contact tracing data is encrypted, and deleted after 30 days.
• No one profits from your contact tracing data.
• Only people in the Pods you're a part of will be able to see information about you.
• You can disable contact tracing at any time.
SafePass has partnered with the Los Angeles Department of Public Health and San Joaquin County Health Care Services.
Download SafePass and help break the COVID chain. Please see CDC’s COVID-19 guidelines for the latest information: https://www.cdc.gov/coronavirus/2019-ncov/index.html
NEW: Use Pods to organize social gatherings with shared prerequisites like COVID testing, symptom tracking, and Bluetooth contact tracing.
• Create Pods with the people who matter most. You can check in on each other’s COVID-19 testing and health status so you can make an informed decision on how to protect your friends and family from COVID-19.
• Have peace of mind around coworkers if you’re already back at your workplace or trying to figure out a strategy for returning to the office..
• As schools and universities reopen, help classes or study groups meet in person more safely.
• Responsibly organize playdates with other families.
• Enable Bluetooth contact tracing to get notified if you were near a SafePass user also using Bluetooth contact tracing who tests positive for COVID-19.
We keep your information safe.
• All contact tracing data is encrypted, and deleted after 30 days.
• No one profits from your contact tracing data.
• Only people in the Pods you're a part of will be able to see information about you.
• You can disable contact tracing at any time.
SafePass has partnered with the Los Angeles Department of Public Health and San Joaquin County Health Care Services.
Download SafePass and help break the COVID chain. Please see CDC’s COVID-19 guidelines for the latest information: https://www.cdc.gov/coronavirus/2019-ncov/index.html
Ratings & Reviews
Write a Review
Community
-
Wish more people were still using it
Mar 25, 2021 I don’t know what it is about streaks, but there’s something satisfying about keeping a 100+day check-in streak. It also keeps me coming back to check in on a very regular basis. The daily reminders to check in are very helpful. I wish the pod tab could be minimized, as km never going to use it. It’s now nearly April, and the Thanksgiving pod is still sitting right up there (which I never created). Now that vaccines are rolling out more frequently, it would be nice to have an option of noting that one is fully vaccinated. more -
Mar 18, 2021 For me it hasn't been real useful. I can't take my phone into work, so the whole tracing thing is useless 40 hours a week. They want you to put in test results, but what about vaccine status? I think it's time to add that. I've kept it on my phone, but it's pretty much just taking up space. more -
Please change landing screen
Dec 7, 2020 I really want to give this more stars, but the landing screen right now is set to “pods” -and really, when you open the app it should go right to the button to check-in. Having it open up to “pods” is unhelpful, and possibly irresponsible, especially right now when people should not be gathering. I hope they realize this and make the first screen that opens, the one for checking in. It’s bad enough that I have to ‘wake up’ the app every day, it should at least be very easy to do. That said, digital contact tracing is an excellent idea, has been used very effectively in other countries, and should widely promoted. I don’t think people even know it’s available. If appropriate changes are made to this app I will happily give it five stars. more -
Very Useful
Oct 2, 2020 Hello I like the app it’s very useful during this pandemic the problem I don’t is that I have to leave the app open in background I have a habit of closing all apps I’ve been in.i would like to leave an suggestion I believe everyone was like and that’s if you guys can make it that the app will work even if the app is closed from background thank you for your time and hope my suggestion will be put into consideration. more -
I really like reminders to check in.
Dec 27, 2020 I live in Southeast Texas where the guv doesn’t believe contact tracking is useful and I haven’t found any apps for contact tracking in my area. Still downloaded & got two nearby relatives whom I see from time to time to download it. None of us have been tested but have reasons to stay alert and safe. I’m in touch with my doctor who can test me if needed; she told me to contact her immediately if I believe I’ve been exposed, that’s why I haven’t gotten tested. Anyway I like your app! TxGr8Grannie more -
Mar 20, 2021 App us fine. It does ask if you had covid test. It needs to be updated to check if user had Corona vaccine -
Dec 19, 2020 The daily update button is working now after the last update. Good. -
Great idea to help with contact tracing
Sep 10, 2020 I notice someone said it doesn't work when your phone is asleep. Of course not, But it WILL be on as soon as you open it back up for the day, which will let you know if you were in contact with anyone with Covid. It’s a great idea to have this app, and on, until this virus is completely under control. Even if we keep the app temporarily until then. Thank you Mayor, Dr Ferrer, and Supervisor Kathryn Barger! more -
Nov 21, 2020 Awesome to help stay safe report incidents and esp covid tracing the dumb back to the dumbest who got others sick lol. But for real the covid pods 5hing is most awesome and 5he ability to see stuff as it happens around u badass -
This app has asked me if I have a positive results from the Covid virus
Sep 24, 2020 I do not have the Covid test 19 and I couldn’t go back to the main screen to tell them that I am not a patient of this virus so this app has not done very well and asking how do you feel each day. I can’t find the main screen just tell them that I am feeling well and no I am not infected if anyone could help please let me know more
-
Wish more people were still using it
Mar 25, 2021 I don’t know what it is about streaks, but there’s something satisfying about keeping a 100+day check-in streak. It also keeps me coming back to check in on a very regular basis. The daily reminders to check in are very helpful. I wish the pod tab could be minimized, as km never going to use it. It’s now nearly April, and the Thanksgiving pod is still sitting right up there (which I never created). Now that vaccines are rolling out more frequently, it would be nice to have an option of noting that one is fully vaccinated. more -
Mar 18, 2021 For me it hasn't been real useful. I can't take my phone into work, so the whole tracing thing is useless 40 hours a week. They want you to put in test results, but what about vaccine status? I think it's time to add that. I've kept it on my phone, but it's pretty much just taking up space. more -
Please change landing screen
Dec 7, 2020 I really want to give this more stars, but the landing screen right now is set to “pods” -and really, when you open the app it should go right to the button to check-in. Having it open up to “pods” is unhelpful, and possibly irresponsible, especially right now when people should not be gathering. I hope they realize this and make the first screen that opens, the one for checking in. It’s bad enough that I have to ‘wake up’ the app every day, it should at least be very easy to do. That said, digital contact tracing is an excellent idea, has been used very effectively in other countries, and should widely promoted. I don’t think people even know it’s available. If appropriate changes are made to this app I will happily give it five stars. more -
Very Useful
Oct 2, 2020 Hello I like the app it’s very useful during this pandemic the problem I don’t is that I have to leave the app open in background I have a habit of closing all apps I’ve been in.i would like to leave an suggestion I believe everyone was like and that’s if you guys can make it that the app will work even if the app is closed from background thank you for your time and hope my suggestion will be put into consideration. more -
I really like reminders to check in.
Dec 27, 2020 I live in Southeast Texas where the guv doesn’t believe contact tracking is useful and I haven’t found any apps for contact tracking in my area. Still downloaded & got two nearby relatives whom I see from time to time to download it. None of us have been tested but have reasons to stay alert and safe. I’m in touch with my doctor who can test me if needed; she told me to contact her immediately if I believe I’ve been exposed, that’s why I haven’t gotten tested. Anyway I like your app! TxGr8Grannie more -
Mar 20, 2021 App us fine. It does ask if you had covid test. It needs to be updated to check if user had Corona vaccine -
Dec 19, 2020 The daily update button is working now after the last update. Good. -
Great idea to help with contact tracing
Sep 10, 2020 I notice someone said it doesn't work when your phone is asleep. Of course not, But it WILL be on as soon as you open it back up for the day, which will let you know if you were in contact with anyone with Covid. It’s a great idea to have this app, and on, until this virus is completely under control. Even if we keep the app temporarily until then. Thank you Mayor, Dr Ferrer, and Supervisor Kathryn Barger! more -
Nov 21, 2020 Awesome to help stay safe report incidents and esp covid tracing the dumb back to the dumbest who got others sick lol. But for real the covid pods 5hing is most awesome and 5he ability to see stuff as it happens around u badass -
This app has asked me if I have a positive results from the Covid virus
Sep 24, 2020 I do not have the Covid test 19 and I couldn’t go back to the main screen to tell them that I am not a patient of this virus so this app has not done very well and asking how do you feel each day. I can’t find the main screen just tell them that I am feeling well and no I am not infected if anyone could help please let me know more
-
Dec 1, 2020 The citizen app used to alert you if you came into contact with a person in the general public who may have had covid19 symptoms. Now, it seems that "safe pass" only tracks those who are in your "pod". Yes, I understand the point of it, but for me personally, it was much more comforting knowing about every person I came into contact with and not just my immediate household... more -
Feb 2, 2021 Contact tracing doesn't work. I have tried multiple times to submit positive test results bc I had 2 Bluetooth contacts. I know 1 contact is my daughter. You text the results and the app never updates, but more importantly the Bluetooth contacts are not being notified. more -
Good Idea, Poor Implementation
Nov 19, 2020 This app is largely useless if not enough people are using it. Currently, there’s just over 1.1M people using it. Sounds like a lot, but there’s well over 200M adults in America. On a more specific note, the feature to report test results is clunky, requiring the user to submit a screenshot of their results which includes their name. Here in Los Angeles at least, the results we get from the tests we can take offered to residents of LA County do not include our names in the results we get back, presumably for privacy reasons. Anyway, it makes the test results reporting feature unusable. Nice idea, but without more widespread adoption, and a better way to report test results, it’s mostly useless. more -
Nov 20, 2020 It always has an issue with detecting my taps when trying to long that I'm feeling good. Eventually the screen goes black and I have to close the app. -
Feb 1, 2021 THIS APP IS A FAILURE. Someone close to me has been rating themselves "unwell:" for the past week, yet Safepass continues to say "X feels good - 80+ day streak." Yet, this person is presumptive positive for C19, and I've been in-contact with them (and I can see in the app that the count is properly noted that I've been "in-contact" with them)... yet, I've gotten NO warning. So, this app is effectively useless for contact tracing and SHOULD NOT BE USED. more -
DANGEROUS - DO NOT USE
Dec 11, 2020 Dangerous and irresponsible are words that come to mind with this app. The app doesn’t implement the joint google/apple exposure notification api but instead opts to create its own competing network of contact tracing when the focus should be to get as many people on the more mature, more widely used, and more robust solution already out. This app relies on you and everyone you know keeping the app open so that it can transmit over Bluetooth for the core functionality which seems prone to user and technical error. As a result many people (over a million apparently) will download this app in the false belief that it will help them, and give people a false sense of security. If you want a good contact tracing solution please go into the Settings app on your iPhone, scroll down to Exposure Notifications, and click from there to find an app in your area that implements the joint Apple/Google api. You could maybe use this app in addition to that but not in lieu of and the fact that the developers don’t enforce that in the app is dangerous and irresponsible. more -
Nov 21, 2020 Unable to create a pod, what is the point of this app? -
Super buggy
Sep 30, 2020 Super buggy overly complex. Requires you running in the background get then hangs when you try to reopen it. Doesn’t show where you’ve had contact shows that you had contact. And in some cases drains the battery more than it should as it’s running in the background. The interface needs to be updated so it’s more simplistic instead of trying to push Covid at home testing for 100 some odd dollars down my throat. more -
Nov 17, 2020 Used to be available on the Citizen App, now it's forcing a download of this app to get the same info. -
Garbage
Sep 23, 2020 I submitted 2 negative tests with the selfie & ID (insane peek into my privacy, after also requiring me to enable Bluetooth and notifications). They denied both, saying the tests weren’t within 30 days. Both tests WERE clearly done within the last 30 days; I assume the contact tracer is blind or illiterate. Also, the app fails over half the times I open it. I assume this is either built and staffed by morons, and/or is just more government-run insanity. Deleting. This is why big government ruins everything it touches. Complete rubbish. more
No reviews available
No reviews available
-
I really like reminders to check in.
Dec 27, 2020 I live in Southeast Texas where the guv doesn’t believe contact tracking is useful and I haven’t found any apps for contact tracking in my area. Still downloaded & got two nearby relatives whom I see from time to time to download it. None of us have been tested but have reasons to stay alert and safe. I’m in touch with my doctor who can test me if needed; she told me to contact her immediately if I believe I’ve been exposed, that’s why I haven’t gotten tested. Anyway I like your app! TxGr8Grannie more -
Great idea to help with contact tracing
Sep 10, 2020 I notice someone said it doesn't work when your phone is asleep. Of course not, But it WILL be on as soon as you open it back up for the day, which will let you know if you were in contact with anyone with Covid. It’s a great idea to have this app, and on, until this virus is completely under control. Even if we keep the app temporarily until then. Thank you Mayor, Dr Ferrer, and Supervisor Kathryn Barger! more -
This app has asked me if I have a positive results from the Covid virus
Sep 24, 2020 I do not have the Covid test 19 and I couldn’t go back to the main screen to tell them that I am not a patient of this virus so this app has not done very well and asking how do you feel each day. I can’t find the main screen just tell them that I am feeling well and no I am not infected if anyone could help please let me know more -
Jan 1, 2021 Great app if someone's around me Bluetooth range my system advises me this person Could be infected "A" symptom -
Great app - except the nagging/
Dec 26, 2020 I love the app and what it does… But I really really really wish it would just stop asking me to create and join pods! Whereas my family lives 100s of miles away (I haven’t visited them in a year), and my friends and I gather on Zoom (though rarely). This reminder just exacerbates the solitude - and makes the app an additional annoyance in my life. How many times do I have to say no? No means no. more -
Possible error?
Sep 11, 2020 My roommate and I both have the app. He tested positive and submitted his results. Being that we’re quarantined together, he is the 1 and only Bluetooth contact I get each day. However my app still says I’ve have 0 potential exposure? Not sure if it’s an error or because we live together. more -
Nov 29, 2020 It's very helpful. My Family and I are using it. -
Nov 15, 2020 The app is extremely helpful it gives you any information about shootings or anything that's happening in your neighborhood I love it this is the best thing my sister could have told me about -
Dec 21, 2020 Love this app it's very informative -
Oct 30, 2020 Wake me up cuz it gives you indication of police fire ambulance incidences that are important to know about in your general area at the time and or a loved ones area it's all over the city across the country I love this app I recommend it more
-
Wish more people were still using it
Mar 25, 2021 I don’t know what it is about streaks, but there’s something satisfying about keeping a 100+day check-in streak. It also keeps me coming back to check in on a very regular basis. The daily reminders to check in are very helpful. I wish the pod tab could be minimized, as km never going to use it. It’s now nearly April, and the Thanksgiving pod is still sitting right up there (which I never created). Now that vaccines are rolling out more frequently, it would be nice to have an option of noting that one is fully vaccinated. more -
Very Useful
Oct 2, 2020 Hello I like the app it’s very useful during this pandemic the problem I don’t is that I have to leave the app open in background I have a habit of closing all apps I’ve been in.i would like to leave an suggestion I believe everyone was like and that’s if you guys can make it that the app will work even if the app is closed from background thank you for your time and hope my suggestion will be put into consideration. more -
Mar 20, 2021 App us fine. It does ask if you had covid test. It needs to be updated to check if user had Corona vaccine -
Dec 19, 2020 The daily update button is working now after the last update. Good. -
Nov 21, 2020 Awesome to help stay safe report incidents and esp covid tracing the dumb back to the dumbest who got others sick lol. But for real the covid pods 5hing is most awesome and 5he ability to see stuff as it happens around u badass -
Add Apple Watch Check-Ins
Apr 30, 2021 Every morning my Apple Watch asks me how I’m feeling. I just wish I could respond there and not have to use the phone. I bet more users would check in, if they could use the watch. -
Dec 3, 2020 Still trying to find out how accurate is the app. So far great! -
Dec 16, 2020 I've gotten notifications that I had a bluetooth contact but didn't tell me when it where.
-
Mar 18, 2021 For me it hasn't been real useful. I can't take my phone into work, so the whole tracing thing is useless 40 hours a week. They want you to put in test results, but what about vaccine status? I think it's time to add that. I've kept it on my phone, but it's pretty much just taking up space. more -
Please change landing screen
Dec 7, 2020 I really want to give this more stars, but the landing screen right now is set to “pods” -and really, when you open the app it should go right to the button to check-in. Having it open up to “pods” is unhelpful, and possibly irresponsible, especially right now when people should not be gathering. I hope they realize this and make the first screen that opens, the one for checking in. It’s bad enough that I have to ‘wake up’ the app every day, it should at least be very easy to do. That said, digital contact tracing is an excellent idea, has been used very effectively in other countries, and should widely promoted. I don’t think people even know it’s available. If appropriate changes are made to this app I will happily give it five stars. more -
Nov 28, 2020 Has several issues. Spelling and Grammer errors make for confusing text. Contacts are not in any particular order. ?? Interface changes, often with confusing features... or bugs. -
Keep it simple!
Sep 15, 2020 I had a negative test result, and I wanted to update the app with that information. It wanted me to take a selfie of me holding the test results and also a government ID to prove it. No one is going to do all that, especially with a negative test. Maybe not with a positive one either. Another time I accidentally clicked “I’m feeling symptomatic,” and I couldn’t undo it! I was stuck with it. I deleted the app after that. more -
somewhat there
Dec 22, 2020 i’ve had this app for a while now and it used to work well. recently, the “contact tracing center” hasn't updated at all and has been stuck in dec 12 even though i’ve kept the app and the open all day. i really wish that it would update constantly like it did before. also i would suggest having the app open up on the “safepass” screen instead of the “pods” screen as it gets quite annoying having to switch it every time i go on to check if there were any bluetooth connections. i got this app cause it was much easier to read, in comparison to the contact tracing on ios (i enabled that too) but this app hasn’t been updating, which is kinda frustrating :/ more -
Sometimes refuses to accept input
Nov 17, 2020 When it asked me how I was feeling, I clicked my answer but it did nothing. I clicked and clicked and clicked, but it just sat there. Finally I swiped up and dismissed the app altogether. Sometimes the app doesn’t ask me the daily question, then the next day it says I didn’t respond —even though there was nothing to respond TO. more -
Maddening
Oct 4, 2020 I know you're supposed to keep the app open and all times, but the app itself sometimes resets and suddenly you have a "1 day check-in streak" vs weeks of rigorously checking in. It's also a really user-unfriendly interface, with no apparent link to user support. Frustrating, especially with what it's intended to do. more
-
Good Idea, Poor Implementation
Nov 19, 2020 This app is largely useless if not enough people are using it. Currently, there’s just over 1.1M people using it. Sounds like a lot, but there’s well over 200M adults in America. On a more specific note, the feature to report test results is clunky, requiring the user to submit a screenshot of their results which includes their name. Here in Los Angeles at least, the results we get from the tests we can take offered to residents of LA County do not include our names in the results we get back, presumably for privacy reasons. Anyway, it makes the test results reporting feature unusable. Nice idea, but without more widespread adoption, and a better way to report test results, it’s mostly useless. more -
Super buggy
Sep 30, 2020 Super buggy overly complex. Requires you running in the background get then hangs when you try to reopen it. Doesn’t show where you’ve had contact shows that you had contact. And in some cases drains the battery more than it should as it’s running in the background. The interface needs to be updated so it’s more simplistic instead of trying to push Covid at home testing for 100 some odd dollars down my throat. more -
Frustrating to use.
Dec 4, 2020 Does not allow me to enter my test results every time I hit submit nothing happens. It also does not accurately register how many days in a row do you have entered your health information. To my mind this is useless to enter any information as it will say you’ve entered the information for three days when you enter the information every day for three weeks more
-
Dec 1, 2020 The citizen app used to alert you if you came into contact with a person in the general public who may have had covid19 symptoms. Now, it seems that "safe pass" only tracks those who are in your "pod". Yes, I understand the point of it, but for me personally, it was much more comforting knowing about every person I came into contact with and not just my immediate household... more -
Feb 2, 2021 Contact tracing doesn't work. I have tried multiple times to submit positive test results bc I had 2 Bluetooth contacts. I know 1 contact is my daughter. You text the results and the app never updates, but more importantly the Bluetooth contacts are not being notified. more -
Nov 20, 2020 It always has an issue with detecting my taps when trying to long that I'm feeling good. Eventually the screen goes black and I have to close the app. -
Feb 1, 2021 THIS APP IS A FAILURE. Someone close to me has been rating themselves "unwell:" for the past week, yet Safepass continues to say "X feels good - 80+ day streak." Yet, this person is presumptive positive for C19, and I've been in-contact with them (and I can see in the app that the count is properly noted that I've been "in-contact" with them)... yet, I've gotten NO warning. So, this app is effectively useless for contact tracing and SHOULD NOT BE USED. more -
DANGEROUS - DO NOT USE
Dec 11, 2020 Dangerous and irresponsible are words that come to mind with this app. The app doesn’t implement the joint google/apple exposure notification api but instead opts to create its own competing network of contact tracing when the focus should be to get as many people on the more mature, more widely used, and more robust solution already out. This app relies on you and everyone you know keeping the app open so that it can transmit over Bluetooth for the core functionality which seems prone to user and technical error. As a result many people (over a million apparently) will download this app in the false belief that it will help them, and give people a false sense of security. If you want a good contact tracing solution please go into the Settings app on your iPhone, scroll down to Exposure Notifications, and click from there to find an app in your area that implements the joint Apple/Google api. You could maybe use this app in addition to that but not in lieu of and the fact that the developers don’t enforce that in the app is dangerous and irresponsible. more -
Nov 21, 2020 Unable to create a pod, what is the point of this app? -
Nov 17, 2020 Used to be available on the Citizen App, now it's forcing a download of this app to get the same info. -
Garbage
Sep 23, 2020 I submitted 2 negative tests with the selfie & ID (insane peek into my privacy, after also requiring me to enable Bluetooth and notifications). They denied both, saying the tests weren’t within 30 days. Both tests WERE clearly done within the last 30 days; I assume the contact tracer is blind or illiterate. Also, the app fails over half the times I open it. I assume this is either built and staffed by morons, and/or is just more government-run insanity. Deleting. This is why big government ruins everything it touches. Complete rubbish. more -
Terrible. Don’t waste your time
Oct 8, 2020 I clicked on update my test result as I went in for a precautionary test. Sent it in and 2 weeks later it still says I haven’t submitted a result. On top of that on the daily check when It asks how I’m feeling - it no longer works. For an app that is supposed to help the city track covid health I would think it’s important that keeps working. I want to be a good citizen but this app is crap and is just a waste of time. more
What’s Groovy
I've forgotten about this app for months. I have never had a possible exposure... But I'm concerned it's either not accurate or no one around me has this app. There is no place to mark that you have been vaccinated. The app should be updated.
more
less
What’s Subpar
I had planned on signing up for this because I think it’s a fantastic idea. However, I have concerns about the privacy issues brought up by others, especially since it appears to be a buggy program to begin with, per their comments. Given that many sites and apps can be hacked, I have concerns about holding up identification, test results, held next to my face, if only from a security point of view. That is simply too much HIPAA information,Especially if people in your pod (even though I don’t plan on having any gatherings at my home, but other people do) would also be able to see that information. I work at a hospital in the Technical Services area and I am aware of other security breaches that have occurred at various facilities. Additionally, I think that those who are concerned about government intrusion but may still have been willing to sign up for this, will instead have a field day on a Twitter with putting down this app, based on the requested means of identification. I think something like entering a drivers license number or other identification, like a passport number should be sufficient information to provide on the app. This is a great idea, just not implemented in such a way that would result in more people signing up for it.
more
less
Release Notes
1.10.8
Feedback or Complaints? AppGrooves helps you contact the developer directly.
