About ChowNow
About ChowNow
TAKEOUT SHOULDN’T TAKE DOWN THE RESTAURANT.
Order takeout from the best local, independent restaurants without hidden commissions or fees. Other online ordering services gouge restaurants on every order with commissions as high as 40%. ChowNow is different – we make sure the restaurant doesn’t get burned. And neither do you. Download free for iPhone or iPad today.
LOCAL FLAVOR RULES.
We partner with the best local, independent restaurants nationwide – one-of-a-kind food prepared by inspired chefs -- ready for pickup whenever you are. Forget that focus-grouped food from big chains. Whether it’s pizza, sushi, or some other food you love, ChowNow offers a huge menu of the best local takeout near you.
ORDER TAKEOUT NATIONWIDE – OR DELIVERY IN SELECT MARKETS.
Every restaurant on ChowNow offers the convenient option to pick up your order to go. And in certain markets, we also offer the option for delivery, commission-free. See what’s available near you. Food ordering with ChowNow has never been easier or more delicious.
SEARCH LOCAL
Use List View or Map View to explore the latest hotspots and tried-and-true favorites in your neighborhood. From the best local pizza place to the hottest new sushi bar, pickup an amazing meal and go.
BROWSE BY CUISINE
Bolognese or burger? Bibimbap or BBQ? Sort by cuisine type to narrow down your selection. No matter what food you choose to order, you’ll be getting the best that local, independent restaurants have to offer – ready to pick up and take away.
CUSTOMIZE YOUR ORDER
Your ideal meal is just a few taps away. With ChowNow, every restaurant menu is easy to navigate and presents all customizable options up front. It’s the pickup app you need for fast to-go orders from one-of-a-kind local restaurants near you.
EASY CHECKOUT
Order ahead, skip the line, and pay with the tap of a button using Apple Pay. Securely store your credit card information to your ChowNow account so you can get better food to-go faster.
24/7 CUSTOMER SERVICE
Get best-in-class support. ChowNow Customer Service is here to help out with an order by phone or email, seven days a week. We want your carryout experience to be fast, easy and most of all, delicious. So we’re always ready to help.
ChowNow has every cuisine you can imagine, all in one convenient app. Satisfy your cravings for pasta, Vietnamese, barbecue, Korean, Mediterranean, Cajun, desserts, sushi, Indian, pizza, salads, deli, vegetarian, vegan, Greek, Chinese, Italian, burgers, French, seafood, Thai, comfort food, Mexican and more.
ChowNow’s free food ordering app is available across the U.S. Whether you’re at home or traveling, use ChowNow to order carryout (and in some markets, delivery too) from the best local restaurants in places like Los Angeles, New York, Chicago, San Francisco, DC, Boston, Atlanta, Denver, Portland, Seattle, Philadelphia, Brooklyn, Dallas, Austin, Orange County, San Diego, Cleveland, and Charlotte.
Order takeout from the best local, independent restaurants without hidden commissions or fees. Other online ordering services gouge restaurants on every order with commissions as high as 40%. ChowNow is different – we make sure the restaurant doesn’t get burned. And neither do you. Download free for iPhone or iPad today.
LOCAL FLAVOR RULES.
We partner with the best local, independent restaurants nationwide – one-of-a-kind food prepared by inspired chefs -- ready for pickup whenever you are. Forget that focus-grouped food from big chains. Whether it’s pizza, sushi, or some other food you love, ChowNow offers a huge menu of the best local takeout near you.
ORDER TAKEOUT NATIONWIDE – OR DELIVERY IN SELECT MARKETS.
Every restaurant on ChowNow offers the convenient option to pick up your order to go. And in certain markets, we also offer the option for delivery, commission-free. See what’s available near you. Food ordering with ChowNow has never been easier or more delicious.
SEARCH LOCAL
Use List View or Map View to explore the latest hotspots and tried-and-true favorites in your neighborhood. From the best local pizza place to the hottest new sushi bar, pickup an amazing meal and go.
BROWSE BY CUISINE
Bolognese or burger? Bibimbap or BBQ? Sort by cuisine type to narrow down your selection. No matter what food you choose to order, you’ll be getting the best that local, independent restaurants have to offer – ready to pick up and take away.
CUSTOMIZE YOUR ORDER
Your ideal meal is just a few taps away. With ChowNow, every restaurant menu is easy to navigate and presents all customizable options up front. It’s the pickup app you need for fast to-go orders from one-of-a-kind local restaurants near you.
EASY CHECKOUT
Order ahead, skip the line, and pay with the tap of a button using Apple Pay. Securely store your credit card information to your ChowNow account so you can get better food to-go faster.
24/7 CUSTOMER SERVICE
Get best-in-class support. ChowNow Customer Service is here to help out with an order by phone or email, seven days a week. We want your carryout experience to be fast, easy and most of all, delicious. So we’re always ready to help.
ChowNow has every cuisine you can imagine, all in one convenient app. Satisfy your cravings for pasta, Vietnamese, barbecue, Korean, Mediterranean, Cajun, desserts, sushi, Indian, pizza, salads, deli, vegetarian, vegan, Greek, Chinese, Italian, burgers, French, seafood, Thai, comfort food, Mexican and more.
ChowNow’s free food ordering app is available across the U.S. Whether you’re at home or traveling, use ChowNow to order carryout (and in some markets, delivery too) from the best local restaurants in places like Los Angeles, New York, Chicago, San Francisco, DC, Boston, Atlanta, Denver, Portland, Seattle, Philadelphia, Brooklyn, Dallas, Austin, Orange County, San Diego, Cleveland, and Charlotte.
Ratings & Reviews
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Community
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Expert
Why we chose ChowNow:
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Apr 21, 2021 Love that ChowNow doesn't rob the restaurants blind like some companies do, but the app is very lacking... At least give me the option of placing the same order as previously. -
Apr 21, 2021 Love this app ...so easy to order food and a menu for the different items offered to order by...and your order is ready when you get to dinner . -
Apr 27, 2021 Excellent app except for one thing... Please make it possible to save your favorite orders or repeat orders. Then it will be 5 stars -
May 5, 2021 Not intuitive, always defaults to pick-up even though I only order delivery and it's difficult to see thw delivery option. -
Apr 30, 2021 Good selection of restaurants but won't keep me logged in. Would be nice not to Log in each time so it remembers my past orders. -
Good Local Access to Restaurants, App Needs Enhancements
Apr 18, 2020 The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery. more -
Feb 22, 2021 The service itself is great, minimalistic app UI is very much a double-edged sword (*PLEASE* add a dark theme, the glaring all-white scalds my eyes). 2 major usability issues hold it to 3 stars: logs me out literally every time I close it (inexcusably stupid), and wipes all my order info if I modify pickup time *after* building an order (even *more* inexcusably stupid). Seriously, fix those 2 egregious flaws, and I'll give 5 stars for sure. more -
Apr 11, 2021 for the love of god do not constantly reset the Delivery option to Pick Up every time you click in to a different restaurant, don't reset it at all! but even if you must, make delivery the default setting because that's what the vast majority of people are using apps like these for! more -
Beautiful app, great restaurants!
Nov 2, 2017 I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates. more
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Apr 21, 2021 Love that ChowNow doesn't rob the restaurants blind like some companies do, but the app is very lacking... At least give me the option of placing the same order as previously. -
Apr 21, 2021 Love this app ...so easy to order food and a menu for the different items offered to order by...and your order is ready when you get to dinner . -
Apr 27, 2021 Excellent app except for one thing... Please make it possible to save your favorite orders or repeat orders. Then it will be 5 stars -
May 5, 2021 Not intuitive, always defaults to pick-up even though I only order delivery and it's difficult to see thw delivery option. -
Apr 30, 2021 Good selection of restaurants but won't keep me logged in. Would be nice not to Log in each time so it remembers my past orders. -
Good Local Access to Restaurants, App Needs Enhancements
Apr 18, 2020 The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery. more -
Feb 22, 2021 The service itself is great, minimalistic app UI is very much a double-edged sword (*PLEASE* add a dark theme, the glaring all-white scalds my eyes). 2 major usability issues hold it to 3 stars: logs me out literally every time I close it (inexcusably stupid), and wipes all my order info if I modify pickup time *after* building an order (even *more* inexcusably stupid). Seriously, fix those 2 egregious flaws, and I'll give 5 stars for sure. more -
Apr 11, 2021 for the love of god do not constantly reset the Delivery option to Pick Up every time you click in to a different restaurant, don't reset it at all! but even if you must, make delivery the default setting because that's what the vast majority of people are using apps like these for! more -
Beautiful app, great restaurants!
Nov 2, 2017 I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates. more -
Feb 11, 2021 I enjoy supporting small businesses more than with the other apps, so i like this. However, I would like a way to set a default order method, as I have accidentally ordered pickup when I wanted delivery. :/ Also the variety of restaurants can sometimes be a bit limited. more
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Apr 21, 2021 Does not work properly. Restaurants shown on main search page to deliver to my address do not allow placing orders to that address in the app. "Outside of delivery zone" shown even when restaurant is shown in filtered "Delivers to me" list more -
Great idea. Horrible execution
Apr 16, 2020 Placed my first order for a local BBQ restaurant. Estimated delivery time was about 45 minutes. No problem. An hour later still no delivery. I checked my bank and my card had been charged. I called the restaurant and was told that my order had been picked up at least 30 minutes before. I live less than five minutes away. As I was hanging up the phone I received my first text update from ChowNow giving me a link to track my order. Basically told me nothing but the driver’s name. 15 minutes later still no order. I call the number on the link and the driver answers. He lies and says that he is at the restaurant right then and would be there in 10 minutes. 20 minutes later, 1:45 after placing my order my wife calls the number for the driver and he hangs up without saying anything. She calls back and no answer. I call the restaurant back and they explain the ChowNow actually collects money and sends them the order. The manager apologizes and remakes my order, even though they will not get paid for the second order. Meanwhile it has been over 2 hours since placing my order and paying a delivery fee and tip. I end up going to get my remade order. The original order never showed up. I will never do business with ChowNow again. more -
Completely Useless
Apr 10, 2021 I ordered food through this app. I ordered it for pick up and meant to order for delivery. Realizing my mistake, I called customer service. They said, “let me see if I can get someone from the restaurant to deliver it because Doordash can't take the order number.” I know the restaurant can't deliver. If they did deliver, I would call them and have them deliver. If I reorder, they could get doordash to deliver the food, but that I would have to pay for both orders because the food from the first order was made. I can call the restaurant, and they can tell me they don't deliver. I can place an order on doordash. It wasn't bad enough that even the concept of this company is a useless waste of human thought. Let's talk about the service. After not finding any place in the app to reach customer service, I searched it on google. After holding for 15 minutes, I got a rude and unapologetic representative who had no concern for this issue whatsoever. He had the gall to blame the restaurant for not having the staff to deliver the food. Zero stars for this platform. Zero stars for the guy working there. Do not use this app, they are THE third party that no one wants. more -
Great concept, terrible execution
Jan 15, 2021 I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work! more -
Apr 20, 2021 This app will not change from pickup to delivery even if you change the filters to only delivery. Just cost me $30+ because if this bug and they have zero customer service. -
Unable cancel orders, no acct history, slow customer service
Apr 24, 2020 An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself. more -
Apr 28, 2021 I only use it because it has 2 restaurants door dash doesn't have, even though it's powered by door dash. Delivery fees are ASTRONOMICAL. looking for a different solution, because its insulting to charge 11 dollars as a delivery fee. more -
AVOID! Terrible
Apr 18, 2020 Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty. more -
Level of hatred? 10 out of 10
Aug 23, 2020 This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you. more -
Terrible Customer Service and No Added Value
Mar 19, 2019 I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers. more
No reviews available
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Expert
Why we chose ChowNow:
- 100% of proceeds go to the restaurant (typical delivery companies ~40%). Restaurants pay a subscription fee to ChowNow for the ordering platform.
- An attractive app that strives for a minimalist look
- Not as many restaurants available as the larger platforms, but we found many choices, especially in larger cities.
- Delivery costs are set by the restaurants, and often run high. This app is likely to be better for your conscience than your wallet.
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Apr 21, 2021 Love this app ...so easy to order food and a menu for the different items offered to order by...and your order is ready when you get to dinner . -
Beautiful app, great restaurants!
Nov 2, 2017 I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates. more
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Apr 21, 2021 Love that ChowNow doesn't rob the restaurants blind like some companies do, but the app is very lacking... At least give me the option of placing the same order as previously. -
Apr 27, 2021 Excellent app except for one thing... Please make it possible to save your favorite orders or repeat orders. Then it will be 5 stars -
Good Local Access to Restaurants, App Needs Enhancements
Apr 18, 2020 The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery. more -
Feb 11, 2021 I enjoy supporting small businesses more than with the other apps, so i like this. However, I would like a way to set a default order method, as I have accidentally ordered pickup when I wanted delivery. :/ Also the variety of restaurants can sometimes be a bit limited. more -
Mar 12, 2021 Its cool the only complaint. Is if chownow can talk to the resturant owners and have them expand delivery range. I chose a resturant 3 miles away and it said it was out of range. Thats crazy... 10 miles delivery would make this app a danger to competition, and people would pay the delivery fee. more
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May 5, 2021 Not intuitive, always defaults to pick-up even though I only order delivery and it's difficult to see thw delivery option. -
Apr 30, 2021 Good selection of restaurants but won't keep me logged in. Would be nice not to Log in each time so it remembers my past orders. -
Feb 22, 2021 The service itself is great, minimalistic app UI is very much a double-edged sword (*PLEASE* add a dark theme, the glaring all-white scalds my eyes). 2 major usability issues hold it to 3 stars: logs me out literally every time I close it (inexcusably stupid), and wipes all my order info if I modify pickup time *after* building an order (even *more* inexcusably stupid). Seriously, fix those 2 egregious flaws, and I'll give 5 stars for sure. more -
Apr 11, 2021 for the love of god do not constantly reset the Delivery option to Pick Up every time you click in to a different restaurant, don't reset it at all! but even if you must, make delivery the default setting because that's what the vast majority of people are using apps like these for! more -
App needs improvement to compete
May 1, 2021 I like the idea of supporting local restaurants without them being gouged with fees for every order. This app needs more features to compete though. For instance, I receive emails with promotion codes from the restaurants I order from the most but I can’t enter them in this app. I have to use the web version to enter promo codes. It would also be nice to have a history of all my orders in the app and be able to contact restaurants from within the app. The reliance on email for this seems a bit archaic these days. Improve the app and I think more restaurants will join and you can seriously compete against Uber and DoorDash. more
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Great concept, terrible execution
Jan 15, 2021 I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work! more -
Unable cancel orders, no acct history, slow customer service
Apr 24, 2020 An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself. more -
Apr 28, 2021 I only use it because it has 2 restaurants door dash doesn't have, even though it's powered by door dash. Delivery fees are ASTRONOMICAL. looking for a different solution, because its insulting to charge 11 dollars as a delivery fee. more -
May 8, 2021 Most of the restaurants listed are too far and I am out of their delivery area -
Mar 4, 2021 It's too bad this app has a trash interface (i.e. bad search function, having to log in each time you use the app), because, from what i can tell this is one of the most cost-effective, food biz friendly delivery apps for restaurants. it feels weird that i have an easier experience using chownow thru google apps... Especially cause there's no tracking there... Make me love u plzzzz more -
Small fixes could go a long way
May 7, 2021 I support Chownow’s mission of reducing costs for restaurants and hope they succeed! With that said, there are a couple of glaring problems that would be easy to fix: The app defaults to pickup rather than delivery and defaults to “current location” rather than a preferred saved location (and the GPS is always a couple of houses away at my location). Further, there is no way to update the location/drop-off preference once the order has been placed other than to contact the restaurant directly and hope that they pass along the message to the driver. Unless you’re careful to change both of these settings each time you order, you may be forced to go pickup the food when you intended to have it delivered (like every other delivery app) or, spend the evening with one ear out of the window waiting for the food to arrive at your neighbor’s doorstep. Not ideal, but this could easily be fixed if the app allowed you to save preferences to default to delivery and a preferred address. If they resolve these problems, I would use this app exclusively. more
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Apr 21, 2021 Does not work properly. Restaurants shown on main search page to deliver to my address do not allow placing orders to that address in the app. "Outside of delivery zone" shown even when restaurant is shown in filtered "Delivers to me" list more -
Great idea. Horrible execution
Apr 16, 2020 Placed my first order for a local BBQ restaurant. Estimated delivery time was about 45 minutes. No problem. An hour later still no delivery. I checked my bank and my card had been charged. I called the restaurant and was told that my order had been picked up at least 30 minutes before. I live less than five minutes away. As I was hanging up the phone I received my first text update from ChowNow giving me a link to track my order. Basically told me nothing but the driver’s name. 15 minutes later still no order. I call the number on the link and the driver answers. He lies and says that he is at the restaurant right then and would be there in 10 minutes. 20 minutes later, 1:45 after placing my order my wife calls the number for the driver and he hangs up without saying anything. She calls back and no answer. I call the restaurant back and they explain the ChowNow actually collects money and sends them the order. The manager apologizes and remakes my order, even though they will not get paid for the second order. Meanwhile it has been over 2 hours since placing my order and paying a delivery fee and tip. I end up going to get my remade order. The original order never showed up. I will never do business with ChowNow again. more -
Completely Useless
Apr 10, 2021 I ordered food through this app. I ordered it for pick up and meant to order for delivery. Realizing my mistake, I called customer service. They said, “let me see if I can get someone from the restaurant to deliver it because Doordash can't take the order number.” I know the restaurant can't deliver. If they did deliver, I would call them and have them deliver. If I reorder, they could get doordash to deliver the food, but that I would have to pay for both orders because the food from the first order was made. I can call the restaurant, and they can tell me they don't deliver. I can place an order on doordash. It wasn't bad enough that even the concept of this company is a useless waste of human thought. Let's talk about the service. After not finding any place in the app to reach customer service, I searched it on google. After holding for 15 minutes, I got a rude and unapologetic representative who had no concern for this issue whatsoever. He had the gall to blame the restaurant for not having the staff to deliver the food. Zero stars for this platform. Zero stars for the guy working there. Do not use this app, they are THE third party that no one wants. more -
Apr 20, 2021 This app will not change from pickup to delivery even if you change the filters to only delivery. Just cost me $30+ because if this bug and they have zero customer service. -
AVOID! Terrible
Apr 18, 2020 Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty. more -
Level of hatred? 10 out of 10
Aug 23, 2020 This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you. more -
Terrible Customer Service and No Added Value
Mar 19, 2019 I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers. more -
Apr 18, 2021 WTH?? Used to work just fine, but now, just an error message "something went wrong" -
Doesn’t send the whole order.
May 15, 2020 When I ordered my food for me and my kids everything was great. I got the email for my receipt and the estimated time my food would be done. My kids and I left, drove 20 miles to get our food and then back home we went. Well part of my order that I paid for never got sent to the restaurant. I paid for it, but they didn’t get the order to make it so she didn’t get her food. I didn’t think much of it when I was picking up my food because the total on the receipt was the total that I paid. The meal just got converted to gratuity. I called the place after we got home and asked if it just got missed. My card got charged the full amount and there really wasn’t anything they could do and we didn’t really want to drive 40 miles round trip for her food. Pretty tough for a restaurant to take care of their customers if the apps they are using aren’t reliable. more -
Apr 21, 2021 Can't choose what card on Google pay. Worst customer service. Blames restaurant for problem. Restaurant blames ChowNow. Absolutely stupid service won't be using them again.
What’s Groovy
This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.
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What’s Subpar
There is always a problem with every order I've made. I'm deleting the app. Never again
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Release Notes
1.6.0
Feedback or Complaints? AppGrooves helps you contact the developer directly.
- 100% of proceeds go to the restaurant (typical delivery companies ~40%). Restaurants pay a subscription fee to ChowNow for the ordering platform.
- An attractive app that strives for a minimalist look
- Not as many restaurants available as the larger platforms, but we found many choices, especially in larger cities.
- Delivery costs are set by the restaurants, and often run high. This app is likely to be better for your conscience than your wallet.
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