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ChowNow

ChowNow

ChowNow

100% local, 100% commission-free

4.8 Ratings 15K+ Reviews 50K+ Downloads
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About ChowNow

100% local, 100% commission-free
see more about ChowNow

Ratings & Reviews

4.8
15.3K+ Ratings
  1. 5
    88+%
  2. 4
    7+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Locavore Jul 12, 2019

    By migzi3
    This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.
    more
  • Feb 17, 2021

    By Sean McCluskey
    I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well.
  • Feb 11, 2021

    By Alyssa Harford
    I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.
    more
  • Feb 16, 2021

    By Jennifer Moss
    Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience!
  • Feb 16, 2021

    By Miles Sattelmeier
    Please add the ability to reorder previous orders from restaurants. Otherwise a good app.
  • Great concept, terrible execution Jan 15, 2021

    By secm89
    I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!
    more
  • Unable cancel orders, no acct history, slow customer service Apr 24, 2020

    By No Hot Wings For The Draft
    An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.
    more
  • Feb 18, 2021

    By Edel Benavides
    Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app.
  • AVOID! Terrible Apr 18, 2020

    By TAHoover
    Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.
    more
  • Level of hatred? 10 out of 10 Aug 23, 2020

    By delia1776
    This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.
    more

No reviews available

  • Locavore Jul 12, 2019

    By migzi3
    This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.
    more
  • Feb 17, 2021

    By Sean McCluskey
    I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well.
  • Feb 11, 2021

    By Alyssa Harford
    I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.
    more
  • Feb 16, 2021

    By Jennifer Moss
    Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience!
  • Feb 14, 2021

    By Nikhil Uchil
    I like that this app doesn't take a cut from the restaurants for ordering pick up.
  • Good Local Access to Restaurants, App Needs Enhancements Apr 18, 2020

    By carmen2u
    The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery.
    more
  • Feb 9, 2021

    By Zorica Radojcic
    However no phone number to contact ChowNow
  • Very easy to use for pick-up, but... Dec 31, 2020

    By 098Drift
    This is an aesthetically appealing and well-functioning/designed app. It’s simple and easy to use, and gives me access to restaurants who would rather not deal with other services. However, could you PLEASE make an “Order History” tab that displays all of the past orders we placed through our accounts? Restaurant name and location, items ordered, total bill, and date ordered would be super helpful! Please and thank you!!!
    more
  • Happy but excited for improvements Feb 5, 2021

    By _nosy_rosy
    I’m so happy to support this company. It’s really important to me to order with you because of the flat rate you charge restaurants rather than the percentage fee. It’s the sole reason that I use this app. I would love to see more filters (open now, no delivery fee etc.) in the future. Thanks guys!
    more
  • Great cause, some UX updates needed Dec 17, 2020

    By Stintusio
    For one, I can’t see the text I’m writing now so excuse the typos. But really it’s just UX updates that are needed. Like once you place an order, you can’t see your order anymore. It just disappears. Or there’s no past orders area. No reason to not get this app. I assume these changes will come eventually!
    more
  • Feb 16, 2021

    By Miles Sattelmeier
    Please add the ability to reorder previous orders from restaurants. Otherwise a good app.
  • Feb 2, 2021

    By Shana DeClercq
    I use this app on my Android (LG V20) phone to support the local restaurants I love, but the app is truly maddening to use. When you open it, you must enter an address before searching for a restaurant (why?) I then find the restaurant, put together my order, but then each time I use it, I'm prompted to re-enter my username & password. So I minimize to go get my password from my password manager, but when I return to the app and login, my order is forgotten. So I re-enter the order, but then instead of Delivery, the app defaults back to Pickup. This app is a HOT MESS! I will keep using it because it is way better for local restaurants than apps like DoorDash, but it's a pain for sure.
    more
  • Feb 1, 2021

    By Ryan Dalton
    The restaurant friendly model makes this service appealing. But the interaction with Door Dash for deliveries does not work well. I have had orders from restaurants ready for more than 30 minutes before a driver is even identified. Sometimes restaurants have had to cancel my order because drivers never show up. Delivery is a problem. Needs to be streamlined.
    more
  • Ok. Needs to catch up to the competition in some ways Apr 27, 2018

    By elgrego1939
    Basically needs to have feature parity with competing apps. Not as many options for the same item at the same restaurant as are available in other delivery apps. Apartment number field says that it’s for delivery instructions, but the text field isn’t long enough. If you use Siri to enter (too much) text in that field and hit save, the text becomes un-editable. Apparently no pictures for menu items; pictures make it easier and faster to choose what you want. Can’t check order status. Can’t look at previous orders.
    more
  • Almost Mar 6, 2018

    By Alig333
    This app is almost really great. It’s easy to use but missing so much information! I can’t view order history. And once I place an order the only info I have is my email confirmation. The order I just placed is gone from the app. There is also no contact info for any help desk within the app. In the email, they only give you the restaurant to call. Not very good customer service, eh? These things are pretty fundamental and new app or not- customer service should be on point from the start. Customer service hasn’t been bad- it’s just not even available at all...
    more
  • Great concept, terrible execution Jan 15, 2021

    By secm89
    I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!
    more
  • Unable cancel orders, no acct history, slow customer service Apr 24, 2020

    By No Hot Wings For The Draft
    An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.
    more
  • Need to stop abusing notifications Apr 26, 2020

    By Reggae Ball
    I’m going to have the mute this app because of all their ads when I don’t want to. I would like to be notified if my order is going to work or if it’s cancelled for some reason, and that’s all. I know times are tough for restaurants but I’m looking for a job myself and don’t have the time to deal with their constant notifications. They have a setting to stop emails, but not ads via iOS notifications which are way more obtrusive. I will be blocking their app this week if they don’t solve this. Aka give me a notification to let me know you have or I will be moving my orders elsewhere. Thanks for your hard work.
    more
  • Horrible (and costly) user experience. Dec 2, 2020

    By mp303
    I’ve had so much money go to waste because the app somehow “forgot” that I selected delivery and put my order in as takeout. What makes it even worse is there is no way to contact the restaurant from within the app, which is weird because the whole point of this app is they are working closely with restaurants unlike GrubHub or Uber Eats. It’s obvious the developers spent time and energy making the UI look amazing, they should do the same with the UX. I really want to support local restaurants by using a platform that’s not gauging them with outrageous commissions. This ain’t it though.
    more
  • One huge flaw Dec 3, 2018

    By 3three7
    I really like this app but have one big problem with it. I ordered food and then had to wait for the restaurant to email me the delivery time. When the email said it would take two hours, I tried to cancel it. There is nothing you can do through the app to cancel it. I called and emailed the restaurant and left messages to cancel the order. They showed up at my door 2.5 hours later. There needs to be an easier way to either know the the delivery time before agreeing to pay or to cancel through the app.
    more
  • Feb 18, 2021

    By Edel Benavides
    Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app.
  • AVOID! Terrible Apr 18, 2020

    By TAHoover
    Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.
    more
  • Level of hatred? 10 out of 10 Aug 23, 2020

    By delia1776
    This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.
    more
  • Feb 11, 2021

    By Gregory Whitescarver
    Tricks me into looking at restaurants that won't deliver to me because it doesn't save the address-based filter between uses. Bad user experience!
  • Terrible Customer Service and No Added Value Mar 19, 2019

    By Xel234567890
    I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers.
    more

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