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ChowNow

ChowNow

ChowNow

100% local, 100% commission-free

4.7 Ratings 16K+ Reviews 100K+ Downloads

Ratings & Reviews

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  • img Expert Best Food Delivery & Takeout Apps of 2021

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  • Aug 9, 2021

    By J. Iverson
    I don't know what is going on for others, but I have had zero issues with ChowNow. I use it to place online orders for in-store pickup in my city. Have not used it for delivery, but have had literally zero issues. 🤷‍♂️
  • Aug 27, 2021

    By Brexton Popejoy
    Love ChowNow. Infinitely better for restaurants than other popular apps (you can Google it, flat fee rather than commission, saves restaurants thousands per month). If you care about local businesses this is the food app for you. App was iffy a few months ago but much better now after some updates. You can enter promo codes in the app now and it's quick and easy to order food.
  • Great idea but company needs to educate restaurants better Jul 14, 2021

    By Jelleybean72688
    I prefer to use ChowNow over any other delivery app because more of the money goes to the restaurant and it’s delivered by employees, but about 90% of the time I place an order I have to call the restaurant 15-20 minutes after my order was supposed to be delivered, and I find out they were confused thinking an outside driver would be picking it up. Please provide more education to restaurants that sign up to be on ChowNow, if they don’t understand that they’re supposed to be delivering the food the whole value proposition of the app disappears. I’m trying to support employees rather than the exploitative gig economy, but I would like my food to occasionally show up on time and without me calling to explain to the restaurant how ChowNow works!
  • Aug 19, 2021

    By Beth Livingston
    This delivery app doesn't charge the insane 30% commission fee to the restaurant per order. (An already struggling industry.) ChowNow doesn't inflate menu prices of the food. ChowNow doesn't charge me the usual delivery fee like every other app, and doesn't blow up my inbox with promos. I pay way less on the total cost of my order, and I know my money is going to that restaurant instead of going to the ordering app. I prefer eating food at my local mom & pop and I can find them on ChowNow.
  • Good Local Access to Restaurants, App Needs Enhancements Apr 18, 2020

    By carmen2u
    The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery.
  • Beautiful app, great restaurants! Nov 2, 2017

    By FridayZuckerbraun
    I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates.
  • Aug 21, 2021

    By Kile Morgan
    Orders are great. It's nice that it is local restaurants and not the normal big chain stuffs.
  • Sep 18, 2021

    By Troy Jackson
    Clean, good layout and straightforward interface.
  • Sep 10, 2021

    By Gabriel Gabriel
    I don't really understand the breakdown of fees, but at least it's better than the evil that is the competition. Still fairly expensive tho
  • Aug 9, 2021

    By J. Iverson
    I don't know what is going on for others, but I have had zero issues with ChowNow. I use it to place online orders for in-store pickup in my city. Have not used it for delivery, but have had literally zero issues. 🤷‍♂️
  • Aug 27, 2021

    By Brexton Popejoy
    Love ChowNow. Infinitely better for restaurants than other popular apps (you can Google it, flat fee rather than commission, saves restaurants thousands per month). If you care about local businesses this is the food app for you. App was iffy a few months ago but much better now after some updates. You can enter promo codes in the app now and it's quick and easy to order food.
  • Great idea but company needs to educate restaurants better Jul 14, 2021

    By Jelleybean72688
    I prefer to use ChowNow over any other delivery app because more of the money goes to the restaurant and it’s delivered by employees, but about 90% of the time I place an order I have to call the restaurant 15-20 minutes after my order was supposed to be delivered, and I find out they were confused thinking an outside driver would be picking it up. Please provide more education to restaurants that sign up to be on ChowNow, if they don’t understand that they’re supposed to be delivering the food the whole value proposition of the app disappears. I’m trying to support employees rather than the exploitative gig economy, but I would like my food to occasionally show up on time and without me calling to explain to the restaurant how ChowNow works!
  • Aug 19, 2021

    By Beth Livingston
    This delivery app doesn't charge the insane 30% commission fee to the restaurant per order. (An already struggling industry.) ChowNow doesn't inflate menu prices of the food. ChowNow doesn't charge me the usual delivery fee like every other app, and doesn't blow up my inbox with promos. I pay way less on the total cost of my order, and I know my money is going to that restaurant instead of going to the ordering app. I prefer eating food at my local mom & pop and I can find them on ChowNow.
  • Good Local Access to Restaurants, App Needs Enhancements Apr 18, 2020

    By carmen2u
    The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery.
  • Beautiful app, great restaurants! Nov 2, 2017

    By FridayZuckerbraun
    I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates.
  • Aug 21, 2021

    By Kile Morgan
    Orders are great. It's nice that it is local restaurants and not the normal big chain stuffs.
  • Sep 18, 2021

    By Troy Jackson
    Clean, good layout and straightforward interface.
  • Sep 10, 2021

    By Gabriel Gabriel
    I don't really understand the breakdown of fees, but at least it's better than the evil that is the competition. Still fairly expensive tho
  • Sep 22, 2021

    By Tiana Frankenfield
    Very good experience. One of my favorite delivery sites.
  • Sep 17, 2021

    By M Abbey
    They never update the status of the order. You get an ETA but then it never let's you knowwhen your order has arrived. I live in an apartment building and the front entrance is pretty far from my unit so it's important to me that I know when it has been delivered. Half the time I can't even order from the restaurant with this app, saying it's closed, when it's most definitely open..Expensive delivery fees & they up the price on each item making it 45$ for 2 items, delivery & tip. Too expensive.
  • Great idea. Horrible execution Apr 16, 2020

    By michaelspringfield
    Placed my first order for a local BBQ restaurant. Estimated delivery time was about 45 minutes. No problem. An hour later still no delivery. I checked my bank and my card had been charged. I called the restaurant and was told that my order had been picked up at least 30 minutes before. I live less than five minutes away. As I was hanging up the phone I received my first text update from ChowNow giving me a link to track my order. Basically told me nothing but the driver’s name. 15 minutes later still no order. I call the number on the link and the driver answers. He lies and says that he is at the restaurant right then and would be there in 10 minutes. 20 minutes later, 1:45 after placing my order my wife calls the number for the driver and he hangs up without saying anything. She calls back and no answer. I call the restaurant back and they explain the ChowNow actually collects money and sends them the order. The manager apologizes and remakes my order, even though they will not get paid for the second order. Meanwhile it has been over 2 hours since placing my order and paying a delivery fee and tip. I end up going to get my remade order. The original order never showed up. I will never do business with ChowNow again.
  • Sep 9, 2021

    By King David
    Ordered food through chownow a few times. Easy process but turns out there's a $5 upcharge per meal. I went in the restaurant and looked at the prices and it was $5 cheaper. I don't would be ok with this if I was ordering delivery but I literally ordered pickup through Chownow and got up charged.
  • Completely Useless Apr 10, 2021

    By $🍔
    I ordered food through this app. I ordered it for pick up and meant to order for delivery. Realizing my mistake, I called customer service. They said, “let me see if I can get someone from the restaurant to deliver it because Doordash can't take the order number.” I know the restaurant can't deliver. If they did deliver, I would call them and have them deliver. If I reorder, they could get doordash to deliver the food, but that I would have to pay for both orders because the food from the first order was made. I can call the restaurant, and they can tell me they don't deliver. I can place an order on doordash. It wasn't bad enough that even the concept of this company is a useless waste of human thought. Let's talk about the service. After not finding any place in the app to reach customer service, I searched it on google. After holding for 15 minutes, I got a rude and unapologetic representative who had no concern for this issue whatsoever. He had the gall to blame the restaurant for not having the staff to deliver the food. Zero stars for this platform. Zero stars for the guy working there. Do not use this app, they are THE third party that no one wants.
  • Sep 11, 2021

    By Edward Dorobek
    Just terrible UX. 3 times in a row my delivery order was changed to pickup. And there was no way to remedy the situation since neither ChowNow or the restaurant claimed they were capable of doing a refund or simply change the order to delivery. Such an absurd problem that can be handled be a small functionality improvement
  • Great concept, terrible execution Jan 15, 2021

    By secm89
    I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!
  • Unable cancel orders, no acct history, slow customer service Apr 24, 2020

    By No Hot Wings For The Draft
    An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.
  • AVOID! Terrible Apr 18, 2020

    By TAHoover
    Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.
  • Sep 12, 2021

    By Sean Hueber
    The UI needs work. There is no way to remove a card from the payment options and it is way too easy to place an order by mistake. An extra verification screen would go a long way.
  • Level of hatred? 10 out of 10 Aug 23, 2020

    By delia1776
    This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.

No reviews available

  • img Expert Best Food Delivery & Takeout Apps of 2021

    Best Food Delivery & Takeout Apps of 2021

    Hungry? Before you order food, find out which takeout and delivery apps will save you the most money. We tested the most popular apps to find the best value.

  • Aug 9, 2021

    By J. Iverson
    I don't know what is going on for others, but I have had zero issues with ChowNow. I use it to place online orders for in-store pickup in my city. Have not used it for delivery, but have had literally zero issues. 🤷‍♂️
  • Aug 27, 2021

    By Brexton Popejoy
    Love ChowNow. Infinitely better for restaurants than other popular apps (you can Google it, flat fee rather than commission, saves restaurants thousands per month). If you care about local businesses this is the food app for you. App was iffy a few months ago but much better now after some updates. You can enter promo codes in the app now and it's quick and easy to order food.
  • Aug 19, 2021

    By Beth Livingston
    This delivery app doesn't charge the insane 30% commission fee to the restaurant per order. (An already struggling industry.) ChowNow doesn't inflate menu prices of the food. ChowNow doesn't charge me the usual delivery fee like every other app, and doesn't blow up my inbox with promos. I pay way less on the total cost of my order, and I know my money is going to that restaurant instead of going to the ordering app. I prefer eating food at my local mom & pop and I can find them on ChowNow.
  • Beautiful app, great restaurants! Nov 2, 2017

    By FridayZuckerbraun
    I really love how clean and easy to use this app is. I knew that some of my local restaurants used ChowNow and had their own apps but I love that I can see all of the restaurants that use them with this app. I’ve even found a few new (to me) restaurants that aren’t on some of the other ordering platforms! I’ve had no trouble ordering and my deliveries have been seamless. I like that I can pick up my food myself as well - unlike Postmates.
  • Aug 21, 2021

    By Kile Morgan
    Orders are great. It's nice that it is local restaurants and not the normal big chain stuffs.
  • Sep 18, 2021

    By Troy Jackson
    Clean, good layout and straightforward interface.
  • Sep 22, 2021

    By Tiana Frankenfield
    Very good experience. One of my favorite delivery sites.
  • Better way to order in Apr 18, 2020

    By jwschu
    We’ve been really happy with ChowNow during the Covid shutdown. They have all our fave local restaurants, the app works great, and we feel good about choosing an option that doesn’t gouge restaurants with expensive fees when they’re already struggling like other food ordering apps. It’s an awesome way to support local eateries so they’re still here for us when this is all over.
  • A better way to order Jan 24, 2021

    By 676 RSD
    A much better way to order food on line! I order a lot, and am happy that with this app the restaurants get to keep more of the money. Right now the list of restaurants for delivery is small, but with our support it will grow. However, there should be a way to enter an apt. number or other instructions for delivery, and I can’t find that anywhere in the app.
  • Straight forward and simple Aug 13, 2021

    By Crotch rot
    I seee these bad reviews from people that just don’t get it! This app is a service that the restaurants use to provide online ordering. The business conduct the delivery and food preparation times. Never had a problem. The people that complain ha e the stupidest problems and/or are the people that you read in the news that look for apps like this to scam and get refunds from! Soooooo simple
  • Great idea but company needs to educate restaurants better Jul 14, 2021

    By Jelleybean72688
    I prefer to use ChowNow over any other delivery app because more of the money goes to the restaurant and it’s delivered by employees, but about 90% of the time I place an order I have to call the restaurant 15-20 minutes after my order was supposed to be delivered, and I find out they were confused thinking an outside driver would be picking it up. Please provide more education to restaurants that sign up to be on ChowNow, if they don’t understand that they’re supposed to be delivering the food the whole value proposition of the app disappears. I’m trying to support employees rather than the exploitative gig economy, but I would like my food to occasionally show up on time and without me calling to explain to the restaurant how ChowNow works!
  • Good Local Access to Restaurants, App Needs Enhancements Apr 18, 2020

    By carmen2u
    The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery.
  • Very easy to use for pick-up, but... Dec 31, 2020

    By 098Drift
    This is an aesthetically appealing and well-functioning/designed app. It’s simple and easy to use, and gives me access to restaurants who would rather not deal with other services. However, could you PLEASE make an “Order History” tab that displays all of the past orders we placed through our accounts? Restaurant name and location, items ordered, total bill, and date ordered would be super helpful! Please and thank you!!!
  • Happy but excited for improvements Feb 5, 2021

    By _nosy_rosy
    I’m so happy to support this company. It’s really important to me to order with you because of the flat rate you charge restaurants rather than the percentage fee. It’s the sole reason that I use this app. I would love to see more filters (open now, no delivery fee etc.) in the future. Thanks guys!
  • Great cause, some UX updates needed Dec 17, 2020

    By Stintusio
    For one, I can’t see the text I’m writing now so excuse the typos. But really it’s just UX updates that are needed. Like once you place an order, you can’t see your order anymore. It just disappears. Or there’s no past orders area. No reason to not get this app. I assume these changes will come eventually!
  • Sep 10, 2021

    By Gabriel Gabriel
    I don't really understand the breakdown of fees, but at least it's better than the evil that is the competition. Still fairly expensive tho
  • App needs improvement to compete May 1, 2021

    By Ninstarmon
    I like the idea of supporting local restaurants without them being gouged with fees for every order. This app needs more features to compete though. For instance, I receive emails with promotion codes from the restaurants I order from the most but I can’t enter them in this app. I have to use the web version to enter promo codes. It would also be nice to have a history of all my orders in the app and be able to contact restaurants from within the app. The reliance on email for this seems a bit archaic these days. Improve the app and I think more restaurants will join and you can seriously compete against Uber and DoorDash.
  • Better interface needed Apr 15, 2021

    By Lfompt
    I would rather have money go to restaurants than predatory apps, which is what I like about this app. Use it carefully though! The app does not filter delivery versus pickup, even though it gives an option, restaurants that do not deliver are still shown and there’s not much indicating that. It also is one click from menu to order... and it needs an extra step. I’ve accidentally ordered pickup and there was no way to cancel other than calling the restaurant. I had to use one of the bad apps to reorder the same food since I didn’t want to ask the restaurant for a refund and have them throw away food.
  • Almost Mar 6, 2018

    By Alig333
    This app is almost really great. It’s easy to use but missing so much information! I can’t view order history. And once I place an order the only info I have is my email confirmation. The order I just placed is gone from the app. There is also no contact info for any help desk within the app. In the email, they only give you the restaurant to call. Not very good customer service, eh? These things are pretty fundamental and new app or not- customer service should be on point from the start. Customer service hasn’t been bad- it’s just not even available at all...
  • Doesn’t remember your setting - always set to pickup Apr 19, 2019

    By Surv
    I actually like the simplicity of the app. It is fast and easy. But there is a big problem. The app always sets your order for pickup by default. You have to remember switching that to “delivery” every time you use it. I forgot doing that many times and had to call the restaurant. Luckily the restaurant now also started to accept other ordering app, so if ChowNow doesn’t fix this annoying problem I will be switching to that. This is not difficult. There are two ways to correct the problem: 1. Allow the user to select pickup/delivery default in app setting. Or 2. Remember the pickup/delivery setting used last time and automatically select it.
  • Dangerous location selection, otherwise great Jul 31, 2020

    By Misha The Robot
    Every time you order it quietly guesses your location...poorly. Good enough to pass a cursory glance, but bad for accurate delivery. It does this even if you have a saved address. Worse, if you mistakenly use the bad address, it gets added to your saved addresses. Just make sure to manually specify your saved address every time and it's fine.
  • Horrible with addresses Jan 25, 2018

    By Kenjith
    It has a list of “saved address” which is your house. Yet for some reason every time you order it guess where you are with GPS instead, which is always off. Why won’t it just default to your saved address? You have to be extra vigilant when checking out so your food doesn’t end up at someone else’s house!
  • App needs to allow for order status updates Nov 14, 2020

    By zowzer
    The app should allow for order status to appear within the app, or send a notification pop up or text to phone. This would be more convenient for order tracking than having to check e-mail for order status.
  • I am not using this app again until this is fixed May 25, 2019

    By Westhollywoodmama
    Easy app to use but a HUGE flaw is that you have no idea when your food will be ready for pickup or delivered until AFTER you place your order. I had to call a restaurant and ask how long a pickup order would be and he said 20 minutes but through Chowhound it was an hour.
  • Sep 17, 2021

    By M Abbey
    They never update the status of the order. You get an ETA but then it never let's you knowwhen your order has arrived. I live in an apartment building and the front entrance is pretty far from my unit so it's important to me that I know when it has been delivered. Half the time I can't even order from the restaurant with this app, saying it's closed, when it's most definitely open..Expensive delivery fees & they up the price on each item making it 45$ for 2 items, delivery & tip. Too expensive.
  • Great concept, terrible execution Jan 15, 2021

    By secm89
    I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!
  • Unable cancel orders, no acct history, slow customer service Apr 24, 2020

    By No Hot Wings For The Draft
    An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.
  • Sep 12, 2021

    By Sean Hueber
    The UI needs work. There is no way to remove a card from the payment options and it is way too easy to place an order by mistake. An extra verification screen would go a long way.
  • Jul 24, 2021

    By Edmond Bedjeti
    The default set to pickup is what makes it harder for me to rate this higher. I've had to call places a few times to cancel orders cause I ordered pickup when I wanted delivery.
  • Small fixes could go a long way May 7, 2021

    By Chickensdntclap
    I support Chownow’s mission of reducing costs for restaurants and hope they succeed! With that said, there are a couple of glaring problems that would be easy to fix: The app defaults to pickup rather than delivery and defaults to “current location” rather than a preferred saved location (and the GPS is always a couple of houses away at my location). Further, there is no way to update the location/drop-off preference once the order has been placed other than to contact the restaurant directly and hope that they pass along the message to the driver. Unless you’re careful to change both of these settings each time you order, you may be forced to go pickup the food when you intended to have it delivered (like every other delivery app) or, spend the evening with one ear out of the window waiting for the food to arrive at your neighbor’s doorstep. Not ideal, but this could easily be fixed if the app allowed you to save preferences to default to delivery and a preferred address. If they resolve these problems, I would use this app exclusively.
  • Need to stop abusing notifications Apr 26, 2020

    By Reggae Ball
    I’m going to have the mute this app because of all their ads when I don’t want to. I would like to be notified if my order is going to work or if it’s cancelled for some reason, and that’s all. I know times are tough for restaurants but I’m looking for a job myself and don’t have the time to deal with their constant notifications. They have a setting to stop emails, but not ads via iOS notifications which are way more obtrusive. I will be blocking their app this week if they don’t solve this. Aka give me a notification to let me know you have or I will be moving my orders elsewhere. Thanks for your hard work.
  • Has some issues May 1, 2021

    By mieche
    I really want to like this app since they say they don’t take fees from the restaurants, but I couldn’t create an account with my email - just kept getting an error that either my email or password was wrong. Finally gave up and got signed in with Google - not my preferred way to do it. After finally getting the account set up and placing my order I discovered the app is geolocating my address incorrectly so I had to call the restaurant to correct it and then figure out where in the app to change it, but it still defaults to the wrong address, so that’s going to be an issue every time if I’m not vigilant 🤦‍♀️
  • Horrible (and costly) user experience. Dec 2, 2020

    By mp303
    I’ve had so much money go to waste because the app somehow “forgot” that I selected delivery and put my order in as takeout. What makes it even worse is there is no way to contact the restaurant from within the app, which is weird because the whole point of this app is they are working closely with restaurants unlike GrubHub or Uber Eats. It’s obvious the developers spent time and energy making the UI look amazing, they should do the same with the UX. I really want to support local restaurants by using a platform that’s not gauging them with outrageous commissions. This ain’t it though.
  • Poor app experience Apr 25, 2019

    By Dopnss
    Please put more development effort towards the customer experience. The app defaults to Pickup with every launch. Please save my most recent operation as the starting option. NSUserDefaults is a simple starting place to implement. If you insist on making Pickup the default, add an extra step before showing the restaurant’s menu that allows me to clearly choose Pickup or Delivery. Why not just default my location to the saved address added to my profile? The app always chooses a location that is across the street or down the block.
  • Great idea. Horrible execution Apr 16, 2020

    By michaelspringfield
    Placed my first order for a local BBQ restaurant. Estimated delivery time was about 45 minutes. No problem. An hour later still no delivery. I checked my bank and my card had been charged. I called the restaurant and was told that my order had been picked up at least 30 minutes before. I live less than five minutes away. As I was hanging up the phone I received my first text update from ChowNow giving me a link to track my order. Basically told me nothing but the driver’s name. 15 minutes later still no order. I call the number on the link and the driver answers. He lies and says that he is at the restaurant right then and would be there in 10 minutes. 20 minutes later, 1:45 after placing my order my wife calls the number for the driver and he hangs up without saying anything. She calls back and no answer. I call the restaurant back and they explain the ChowNow actually collects money and sends them the order. The manager apologizes and remakes my order, even though they will not get paid for the second order. Meanwhile it has been over 2 hours since placing my order and paying a delivery fee and tip. I end up going to get my remade order. The original order never showed up. I will never do business with ChowNow again.
  • Sep 9, 2021

    By King David
    Ordered food through chownow a few times. Easy process but turns out there's a $5 upcharge per meal. I went in the restaurant and looked at the prices and it was $5 cheaper. I don't would be ok with this if I was ordering delivery but I literally ordered pickup through Chownow and got up charged.
  • Completely Useless Apr 10, 2021

    By $🍔
    I ordered food through this app. I ordered it for pick up and meant to order for delivery. Realizing my mistake, I called customer service. They said, “let me see if I can get someone from the restaurant to deliver it because Doordash can't take the order number.” I know the restaurant can't deliver. If they did deliver, I would call them and have them deliver. If I reorder, they could get doordash to deliver the food, but that I would have to pay for both orders because the food from the first order was made. I can call the restaurant, and they can tell me they don't deliver. I can place an order on doordash. It wasn't bad enough that even the concept of this company is a useless waste of human thought. Let's talk about the service. After not finding any place in the app to reach customer service, I searched it on google. After holding for 15 minutes, I got a rude and unapologetic representative who had no concern for this issue whatsoever. He had the gall to blame the restaurant for not having the staff to deliver the food. Zero stars for this platform. Zero stars for the guy working there. Do not use this app, they are THE third party that no one wants.
  • Sep 11, 2021

    By Edward Dorobek
    Just terrible UX. 3 times in a row my delivery order was changed to pickup. And there was no way to remedy the situation since neither ChowNow or the restaurant claimed they were capable of doing a refund or simply change the order to delivery. Such an absurd problem that can be handled be a small functionality improvement
  • AVOID! Terrible Apr 18, 2020

    By TAHoover
    Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.
  • Level of hatred? 10 out of 10 Aug 23, 2020

    By delia1776
    This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.
  • Sep 12, 2021

    By Damon Grimes
    Hate this app. It defaults to pickup so 50% of the time I'm waiting for a delivery that never comes. Then go to pick up cold food. Fix it.
  • Terrible Customer Service and No Added Value Mar 19, 2019

    By Xel234567890
    I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers.
  • Jul 30, 2021

    By Matt Kapelanczyk
    Order at 5:15, site says 45 mins. Receive email now saying 6:50 delivery (+50 mins). 7:10 rolls around. Chownow says no tracking, call restaurant for updates (lame, use some basic tech). Restaurant says soon. 7:25 food finally arrives (nearly 1.5 hrs late). Will I use Chownow again? No. Should you? Probably not.
  • Doesn’t send the whole order. May 15, 2020

    By MAW1029384756
    When I ordered my food for me and my kids everything was great. I got the email for my receipt and the estimated time my food would be done. My kids and I left, drove 20 miles to get our food and then back home we went. Well part of my order that I paid for never got sent to the restaurant. I paid for it, but they didn’t get the order to make it so she didn’t get her food. I didn’t think much of it when I was picking up my food because the total on the receipt was the total that I paid. The meal just got converted to gratuity. I called the place after we got home and asked if it just got missed. My card got charged the full amount and there really wasn’t anything they could do and we didn’t really want to drive 40 miles round trip for her food. Pretty tough for a restaurant to take care of their customers if the apps they are using aren’t reliable.

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