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About ChowNow
TAKEOUT SHOULDN’T TAKE DOWN THE RESTAURANT.
Order takeout from the best local, independent restaurants without hidden commissions or fees. Other online ordering services gouge restaurants on every order with commissions as high as 40%. ChowNow is different – we make sure the restaurant doesn’t get burned. And neither do you. Download free for iPhone or iPad today.
LOCAL FLAVOR RULES.
We partner with the best local, independent restaurants nationwide – one-of-a-kind food prepared by inspired chefs -- ready for pickup whenever you are. Forget that focus-grouped food from big chains. Whether it’s pizza, sushi, or some other food you love, ChowNow offers a huge menu of the best local takeout near you.
ORDER TAKEOUT NATIONWIDE – OR DELIVERY IN SELECT MARKETS.
Every restaurant on ChowNow offers the convenient option to pick up your order to go. And in certain markets, we also offer the option for delivery, commission-free. See what’s available near you. Food ordering with ChowNow has never been easier or more delicious.
SEARCH LOCAL
Use List View or Map View to explore the latest hotspots and tried-and-true favorites in your neighborhood. From the best local pizza place to the hottest new sushi bar, pickup an amazing meal and go.
BROWSE BY CUISINE
Bolognese or burger? Bibimbap or BBQ? Sort by cuisine type to narrow down your selection. No matter what food you choose to order, you’ll be getting the best that local, independent restaurants have to offer – ready to pick up and take away.
CUSTOMIZE YOUR ORDER
Your ideal meal is just a few taps away. With ChowNow, every restaurant menu is easy to navigate and presents all customizable options up front. It’s the pickup app you need for fast to-go orders from one-of-a-kind local restaurants near you.
EASY CHECKOUT
Order ahead, skip the line, and pay with the tap of a button using Apple Pay. Securely store your credit card information to your ChowNow account so you can get better food to-go faster.
24/7 CUSTOMER SERVICE
Get best-in-class support. ChowNow Customer Service is here to help out with an order by phone or email, seven days a week. We want your carryout experience to be fast, easy and most of all, delicious. So we’re always ready to help.
ChowNow has every cuisine you can imagine, all in one convenient app. Satisfy your cravings for pasta, Vietnamese, barbecue, Korean, Mediterranean, Cajun, desserts, sushi, Indian, pizza, salads, deli, vegetarian, vegan, Greek, Chinese, Italian, burgers, French, seafood, Thai, comfort food, Mexican and more.
ChowNow’s free food ordering app is available across the U.S. Whether you’re at home or traveling, use ChowNow to order carryout (and in some markets, delivery too) from the best local restaurants in places like Los Angeles, New York, Chicago, San Francisco, DC, Boston, Atlanta, Denver, Portland, Seattle, Philadelphia, Brooklyn, Dallas, Austin, Orange County, San Diego, Cleveland, and Charlotte.
Order takeout from the best local, independent restaurants without hidden commissions or fees. Other online ordering services gouge restaurants on every order with commissions as high as 40%. ChowNow is different – we make sure the restaurant doesn’t get burned. And neither do you. Download free for iPhone or iPad today.
LOCAL FLAVOR RULES.
We partner with the best local, independent restaurants nationwide – one-of-a-kind food prepared by inspired chefs -- ready for pickup whenever you are. Forget that focus-grouped food from big chains. Whether it’s pizza, sushi, or some other food you love, ChowNow offers a huge menu of the best local takeout near you.
ORDER TAKEOUT NATIONWIDE – OR DELIVERY IN SELECT MARKETS.
Every restaurant on ChowNow offers the convenient option to pick up your order to go. And in certain markets, we also offer the option for delivery, commission-free. See what’s available near you. Food ordering with ChowNow has never been easier or more delicious.
SEARCH LOCAL
Use List View or Map View to explore the latest hotspots and tried-and-true favorites in your neighborhood. From the best local pizza place to the hottest new sushi bar, pickup an amazing meal and go.
BROWSE BY CUISINE
Bolognese or burger? Bibimbap or BBQ? Sort by cuisine type to narrow down your selection. No matter what food you choose to order, you’ll be getting the best that local, independent restaurants have to offer – ready to pick up and take away.
CUSTOMIZE YOUR ORDER
Your ideal meal is just a few taps away. With ChowNow, every restaurant menu is easy to navigate and presents all customizable options up front. It’s the pickup app you need for fast to-go orders from one-of-a-kind local restaurants near you.
EASY CHECKOUT
Order ahead, skip the line, and pay with the tap of a button using Apple Pay. Securely store your credit card information to your ChowNow account so you can get better food to-go faster.
24/7 CUSTOMER SERVICE
Get best-in-class support. ChowNow Customer Service is here to help out with an order by phone or email, seven days a week. We want your carryout experience to be fast, easy and most of all, delicious. So we’re always ready to help.
ChowNow has every cuisine you can imagine, all in one convenient app. Satisfy your cravings for pasta, Vietnamese, barbecue, Korean, Mediterranean, Cajun, desserts, sushi, Indian, pizza, salads, deli, vegetarian, vegan, Greek, Chinese, Italian, burgers, French, seafood, Thai, comfort food, Mexican and more.
ChowNow’s free food ordering app is available across the U.S. Whether you’re at home or traveling, use ChowNow to order carryout (and in some markets, delivery too) from the best local restaurants in places like Los Angeles, New York, Chicago, San Francisco, DC, Boston, Atlanta, Denver, Portland, Seattle, Philadelphia, Brooklyn, Dallas, Austin, Orange County, San Diego, Cleveland, and Charlotte.
Write a Review
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Locavore
Jul 12, 2019 This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.more -
Feb 17, 2021 I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well. -
Feb 11, 2021 I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.more -
Feb 16, 2021 Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience! -
Feb 16, 2021 Please add the ability to reorder previous orders from restaurants. Otherwise a good app.
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Great concept, terrible execution
Jan 15, 2021 I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!more -
Unable cancel orders, no acct history, slow customer service
Apr 24, 2020 An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.more -
Feb 18, 2021 Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app. -
AVOID! Terrible
Apr 18, 2020 Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.more -
Level of hatred? 10 out of 10
Aug 23, 2020 This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.more
No reviews available
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Locavore
Jul 12, 2019 This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since.more -
Feb 17, 2021 I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well. -
Feb 11, 2021 I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.more -
Feb 16, 2021 Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience! -
Feb 14, 2021 I like that this app doesn't take a cut from the restaurants for ordering pick up.
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Good Local Access to Restaurants, App Needs Enhancements
Apr 18, 2020 The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery.more -
Feb 9, 2021 However no phone number to contact ChowNow -
Very easy to use for pick-up, but...
Dec 31, 2020 This is an aesthetically appealing and well-functioning/designed app. It’s simple and easy to use, and gives me access to restaurants who would rather not deal with other services. However, could you PLEASE make an “Order History” tab that displays all of the past orders we placed through our accounts? Restaurant name and location, items ordered, total bill, and date ordered would be super helpful! Please and thank you!!!more -
Happy but excited for improvements
Feb 5, 2021 I’m so happy to support this company. It’s really important to me to order with you because of the flat rate you charge restaurants rather than the percentage fee. It’s the sole reason that I use this app. I would love to see more filters (open now, no delivery fee etc.) in the future. Thanks guys!more -
Great cause, some UX updates needed
Dec 17, 2020 For one, I can’t see the text I’m writing now so excuse the typos. But really it’s just UX updates that are needed. Like once you place an order, you can’t see your order anymore. It just disappears. Or there’s no past orders area. No reason to not get this app. I assume these changes will come eventually!more
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Feb 16, 2021 Please add the ability to reorder previous orders from restaurants. Otherwise a good app. -
Feb 2, 2021 I use this app on my Android (LG V20) phone to support the local restaurants I love, but the app is truly maddening to use. When you open it, you must enter an address before searching for a restaurant (why?) I then find the restaurant, put together my order, but then each time I use it, I'm prompted to re-enter my username & password. So I minimize to go get my password from my password manager, but when I return to the app and login, my order is forgotten. So I re-enter the order, but then instead of Delivery, the app defaults back to Pickup. This app is a HOT MESS! I will keep using it because it is way better for local restaurants than apps like DoorDash, but it's a pain for sure.more -
Feb 1, 2021 The restaurant friendly model makes this service appealing. But the interaction with Door Dash for deliveries does not work well. I have had orders from restaurants ready for more than 30 minutes before a driver is even identified. Sometimes restaurants have had to cancel my order because drivers never show up. Delivery is a problem. Needs to be streamlined.more -
Ok. Needs to catch up to the competition in some ways
Apr 27, 2018 Basically needs to have feature parity with competing apps. Not as many options for the same item at the same restaurant as are available in other delivery apps. Apartment number field says that it’s for delivery instructions, but the text field isn’t long enough. If you use Siri to enter (too much) text in that field and hit save, the text becomes un-editable. Apparently no pictures for menu items; pictures make it easier and faster to choose what you want. Can’t check order status. Can’t look at previous orders.more -
Almost
Mar 6, 2018 This app is almost really great. It’s easy to use but missing so much information! I can’t view order history. And once I place an order the only info I have is my email confirmation. The order I just placed is gone from the app. There is also no contact info for any help desk within the app. In the email, they only give you the restaurant to call. Not very good customer service, eh? These things are pretty fundamental and new app or not- customer service should be on point from the start. Customer service hasn’t been bad- it’s just not even available at all...more
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Great concept, terrible execution
Jan 15, 2021 I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work!more -
Unable cancel orders, no acct history, slow customer service
Apr 24, 2020 An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself.more -
Need to stop abusing notifications
Apr 26, 2020 I’m going to have the mute this app because of all their ads when I don’t want to. I would like to be notified if my order is going to work or if it’s cancelled for some reason, and that’s all. I know times are tough for restaurants but I’m looking for a job myself and don’t have the time to deal with their constant notifications. They have a setting to stop emails, but not ads via iOS notifications which are way more obtrusive. I will be blocking their app this week if they don’t solve this. Aka give me a notification to let me know you have or I will be moving my orders elsewhere. Thanks for your hard work.more -
Horrible (and costly) user experience.
Dec 2, 2020 I’ve had so much money go to waste because the app somehow “forgot” that I selected delivery and put my order in as takeout. What makes it even worse is there is no way to contact the restaurant from within the app, which is weird because the whole point of this app is they are working closely with restaurants unlike GrubHub or Uber Eats. It’s obvious the developers spent time and energy making the UI look amazing, they should do the same with the UX. I really want to support local restaurants by using a platform that’s not gauging them with outrageous commissions. This ain’t it though.more -
One huge flaw
Dec 3, 2018 I really like this app but have one big problem with it. I ordered food and then had to wait for the restaurant to email me the delivery time. When the email said it would take two hours, I tried to cancel it. There is nothing you can do through the app to cancel it. I called and emailed the restaurant and left messages to cancel the order. They showed up at my door 2.5 hours later. There needs to be an easier way to either know the the delivery time before agreeing to pay or to cancel through the app.more
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Feb 18, 2021 Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app. -
AVOID! Terrible
Apr 18, 2020 Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty.more -
Level of hatred? 10 out of 10
Aug 23, 2020 This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you.more -
Feb 11, 2021 Tricks me into looking at restaurants that won't deliver to me because it doesn't save the address-based filter between uses. Bad user experience! -
Terrible Customer Service and No Added Value
Mar 19, 2019 I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers.more
What’s Groovy
I enjoy supporting small businesses more than with the other apps, so i like this. However, I would like a way to set a default order method, as I have accidentally ordered pickup when I wanted delivery. :/ Also the variety of restaurants can sometimes be a bit limited.
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What’s Subpar
Placed my first order for a local BBQ restaurant. Estimated delivery time was about 45 minutes. No problem. An hour later still no delivery. I checked my bank and my card had been charged. I called the restaurant and was told that my order had been picked up at least 30 minutes before. I live less than five minutes away. As I was hanging up the phone I received my first text update from ChowNow giving me a link to track my order. Basically told me nothing but the driver’s name. 15 minutes later still no order. I call the number on the link and the driver answers. He lies and says that he is at the restaurant right then and would be there in 10 minutes. 20 minutes later, 1:45 after placing my order my wife calls the number for the driver and he hangs up without saying anything. She calls back and no answer. I call the restaurant back and they explain the ChowNow actually collects money and sends them the order. The manager apologizes and remakes my order, even though they will not get paid for the second order. Meanwhile it has been over 2 hours since placing my order and paying a delivery fee and tip. I end up going to get my remade order. The original order never showed up. I will never do business with ChowNow again.
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Filter Reviews
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Locavore
This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since. -
I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well.
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I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.
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Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience!
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Please add the ability to reorder previous orders from restaurants. Otherwise a good app.
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I like that this app doesn't take a cut from the restaurants for ordering pick up.
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Good Local Access to Restaurants, App Needs Enhancements
The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery. -
Great app! Just wish there were more food options nearby.
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Great app, and cheaper the postmates
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Local friendly (to businesses and people alike)
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Portrait only iPad app
Seriously, how is this still a thing? You can’t use this app if you have a keyboard/cover attached. -
Missing feature
Ok, but really need to have somewhere you can view past orders/order history -
Happy to support local restaurants!
I do wish there were pictures with the menu items. -
Please don’t make pick up the default option
Great app, great concept. Writing this review to let you know that I have had to call multiple places and let them know that I meant to select delivery but accidentally selected pick up. I feel like it should default to whatever I selected last. Thanks! -
This app is easy and good for local restaurants
Easy to use, feel better about ordering. What’s not to love? -
Very functional
Good at taking and processing orders. Very difficult to remove credit cards no longer use from your account. -
Happy but excited for improvements
I’m so happy to support this company. It’s really important to me to order with you because of the flat rate you charge restaurants rather than the percentage fee. It’s the sole reason that I use this app. I would love to see more filters (open now, no delivery fee etc.) in the future. Thanks guys! -
Everyone should use this app
It’s so much cheaper and better for both the vendor and customer 💚💚💚💚💚 -
Support loyal
Awesome. Anything to cut down on fees and make sure my money goes to my local restaurants -
Good service, bad app
I support the ethos behind this company, lower flat fee for the restaurants, but the app is lacking. Nothing gets saved if I close the app. It won’t auto input my address even though it’s saved. Hopefully they step up their app experience as they grow.
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Locavore
This is my go-to when I’m home or traveling. I always find delicious. unique food from independent restaurants with thus app. The functionality is a game changer. I’m always short on time, but don’t want to miss out on local gems. When I order for pickup, I skip the line, but still say hey to the people working at my favorite neighborhood restaurants. Delivery is super easy too. And their customer service is amazing. I love great food & I think the restaurant business is super tough. I know these guys have a restaurant friendly model. I found them from one of my local go-to restaurants & have loved it ever since. -
I love this app!! I wish more restaurants in my town were available. But nonetheless, it's so simple to use and user friendly. I like that there's an area for special instructions as well.
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I like that you can tip the person actually ringing in and putting together your carryout order. It makes me feel better to know that it goes to the server. Other apps it's difficult to know who is getting tipped and I don't like that.
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Super friendly customer service, lots of local recommendations, a very user friendly app, and just an overall wonderful experience!
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I like that this app doesn't take a cut from the restaurants for ordering pick up.
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Great app! Just wish there were more food options nearby.
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Great app, and cheaper the postmates
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Local friendly (to businesses and people alike)
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Great app for fast local food
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I like that they save me money and the restaurant as well. Gh has been very abusive with their prices.
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Good Local Access to Restaurants, App Needs Enhancements
The restaurant selection is good and I hope it continues to expand. The map is not ideal, as it seems to approximate my location, but doesn’t quite nail my address. I wish I could just enter my address once and have that come up as my default setting. I like that the app sends an email confirmation with the restaurant’s phone number, but it only provides that option once after the order is given. If you want to check on your order and call, you refer to the email, and not the app. There should be added functionality where location details and other messages can be sent to the restaurant after the order is placed, prior to delivery. -
However no phone number to contact ChowNow
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Very easy to use for pick-up, but...
This is an aesthetically appealing and well-functioning/designed app. It’s simple and easy to use, and gives me access to restaurants who would rather not deal with other services. However, could you PLEASE make an “Order History” tab that displays all of the past orders we placed through our accounts? Restaurant name and location, items ordered, total bill, and date ordered would be super helpful! Please and thank you!!! -
Happy but excited for improvements
I’m so happy to support this company. It’s really important to me to order with you because of the flat rate you charge restaurants rather than the percentage fee. It’s the sole reason that I use this app. I would love to see more filters (open now, no delivery fee etc.) in the future. Thanks guys! -
Great cause, some UX updates needed
For one, I can’t see the text I’m writing now so excuse the typos. But really it’s just UX updates that are needed. Like once you place an order, you can’t see your order anymore. It just disappears. Or there’s no past orders area. No reason to not get this app. I assume these changes will come eventually! -
Love the Local Options
I have been using Chow Now foena couple of weeks now. I love the local options and appreciate the minimal delivery fee! I am more prone to tip the driver the max when I'm not paying $15 dollars in service charges! I look forward to the app growing to be more interactivein the future!
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Please add the ability to reorder previous orders from restaurants. Otherwise a good app.
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I use this app on my Android (LG V20) phone to support the local restaurants I love, but the app is truly maddening to use. When you open it, you must enter an address before searching for a restaurant (why?) I then find the restaurant, put together my order, but then each time I use it, I'm prompted to re-enter my username & password. So I minimize to go get my password from my password manager, but when I return to the app and login, my order is forgotten. So I re-enter the order, but then instead of Delivery, the app defaults back to Pickup. This app is a HOT MESS! I will keep using it because it is way better for local restaurants than apps like DoorDash, but it's a pain for sure.
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The restaurant friendly model makes this service appealing. But the interaction with Door Dash for deliveries does not work well. I have had orders from restaurants ready for more than 30 minutes before a driver is even identified. Sometimes restaurants have had to cancel my order because drivers never show up. Delivery is a problem. Needs to be streamlined.
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Ok. Needs to catch up to the competition in some ways
Basically needs to have feature parity with competing apps. Not as many options for the same item at the same restaurant as are available in other delivery apps. Apartment number field says that it’s for delivery instructions, but the text field isn’t long enough. If you use Siri to enter (too much) text in that field and hit save, the text becomes un-editable. Apparently no pictures for menu items; pictures make it easier and faster to choose what you want. Can’t check order status. Can’t look at previous orders. -
Almost
This app is almost really great. It’s easy to use but missing so much information! I can’t view order history. And once I place an order the only info I have is my email confirmation. The order I just placed is gone from the app. There is also no contact info for any help desk within the app. In the email, they only give you the restaurant to call. Not very good customer service, eh? These things are pretty fundamental and new app or not- customer service should be on point from the start. Customer service hasn’t been bad- it’s just not even available at all... -
Hmm, PLEASE FINE TUNE!!!!
Amazing potential. If I’m working in Chino Hills, andI want to use my ChowNow app to have my juice ready when I drive through Santa Ana... can’t use another destination area search yet. Also when I go to Mothers Market, show the address so I know exactly which one it is. What I’m near my home I get to call Mothers Market and order whatever juice or shot smoothie I want, and 20 minutes later it’s ready for me, and I love that. When you update app. I will update my three stars Please and thank you -
Doesn’t remember your setting - always set to pickup
I actually like the simplicity of the app. It is fast and easy. But there is a big problem. The app always sets your order for pickup by default. You have to remember switching that to “delivery” every time you use it. I forgot doing that many times and had to call the restaurant. Luckily the restaurant now also started to accept other ordering app, so if ChowNow doesn’t fix this annoying problem I will be switching to that. This is not difficult. There are two ways to correct the problem: 1. Allow the user to select pickup/delivery default in app setting. Or 2. Remember the pickup/delivery setting used last time and automatically select it. -
Dangerous location selection, otherwise great
Every time you order it quietly guesses your location...poorly. Good enough to pass a cursory glance, but bad for accurate delivery. It does this even if you have a saved address. Worse, if you mistakenly use the bad address, it gets added to your saved addresses. Just make sure to manually specify your saved address every time and it's fine. -
Horrible with addresses
It has a list of “saved address” which is your house. Yet for some reason every time you order it guess where you are with GPS instead, which is always off. Why won’t it just default to your saved address? You have to be extra vigilant when checking out so your food doesn’t end up at someone else’s house! -
App needs to allow for order status updates
The app should allow for order status to appear within the app, or send a notification pop up or text to phone. This would be more convenient for order tracking than having to check e-mail for order status.
Filter Reviews
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Great concept, terrible execution
I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work! -
Unable cancel orders, no acct history, slow customer service
An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself. -
Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app.
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AVOID! Terrible
Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty. -
Level of hatred? 10 out of 10
This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you. -
Tricks me into looking at restaurants that won't deliver to me because it doesn't save the address-based filter between uses. Bad user experience!
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Terrible Customer Service and No Added Value
I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers. -
Doesn’t send the whole order.
When I ordered my food for me and my kids everything was great. I got the email for my receipt and the estimated time my food would be done. My kids and I left, drove 20 miles to get our food and then back home we went. Well part of my order that I paid for never got sent to the restaurant. I paid for it, but they didn’t get the order to make it so she didn’t get her food. I didn’t think much of it when I was picking up my food because the total on the receipt was the total that I paid. The meal just got converted to gratuity. I called the place after we got home and asked if it just got missed. My card got charged the full amount and there really wasn’t anything they could do and we didn’t really want to drive 40 miles round trip for her food. Pretty tough for a restaurant to take care of their customers if the apps they are using aren’t reliable. -
YOUR INFO IS NOT SAFE WITH CHOWNOW
My account was hacked two weeks ago. I got charged $130 for noodles from a restaurant on the other side of the country, and even got the email confirmations and a phone call from the delivery driver. I canceled my credit card, asked Chownow to delete my account, and then set up a new account with a new email address. My new account was used today to order food in another state. I tried to contact customer service again, and they told me they wouldn’t be able to delete my account for up to 45 days and to contact my bank about the charges because they would not refund me or the restaurant. I’m now canceling my second credit card in two weeks. The scariest part is that I never saved my card info to my chownow accounts, yet whoever was able to access my accounts were still able to use my credit card. IF YOU VALUE YOUR CREDIT CARD INFORMATION STAYING PRIVATE, STAY AWAY!!! -
Doesn't let me sign up with an email address. Says my email or pw is invalid but doesn't tell me why.
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App and Website Issue
I’ve noticed on both the app and the website, it is really difficult to find restaurants by a dish they carry. For example, a restaurant may have fish tacos but searching for it proves impossible. Finding a specific type of cuisine requires you already know the restaurant that carries it and is already on ChowNow. This makes discovering new restaurants practically impossible and the search partially useless. -
everything about this app had made me attempt suicide 8 times
I think the title explains itself. my life is an unending depressive episode because of this app. attempt number 9 on the way -
Terrible
Awful delivery experience. Right after I placed the order I got an email confirming my order, I saw that my card had been charged, and then I received a follow up email telling me when it would be delivered. The delivery time came and went. Then an additional 45 min came and went. I tried to use the ChowNow chat function to figure out where my food was. I was kicked off of their chat twice. No one gave me any information, no explanation, no apology, no refund, nothing. More than 2 hours after I placed my order it was delivered freezing cold. Their expectation management and customer service is awful. If things are going to be late, that’s fine. But you have to tell the customer that. Not surprising that it’s powered by DoorDash and that it’s awful. I guess I should be happy they didn’t steal $600 from me this time. -
Good Intentions, NOT Easy to Use
I was excited for this app because it benefits restaurants but it is HORRIBLE and not user friendly at all. There’s no way to track your current order(s), so we ran into our order not being accepted by the restaurant even though the app sent a confirmation email. You have to turn on a filter to even ensure the restaurant is open (so you can put together an entire order just for them to tell you it’s closed when you want to check out). The app also doesn’t tell you when a restaurant is “offline” until you’re done ordering and ready to check out. I’ve also placed the order, didn’t receive it, and then looked the restaurant up, and it had been shut down completely. I really want to use this app for restaurants, but it is so difficult to order from, and after numerous failed attempts, I’m not trying again. -
Can’t track ?!
If your order is ever running extremely late good luck getting any help. Every other one of these delivery services seems to work fine in contacting and tracking where your driver could be -
“Noble,” but basic
ChowNow really bangs the “help local restaurants” drum loudly. Whether their guilt-inducing, almost mob-like advertising (buy from us or the restaurant gets it) works is not the subject of this review. What is though, is the really poor quality and vast incompleteness of the app. We’re all used to the Doordashes, Uber Eatses, and Grubhubs of the world. Yet this app seems to ignore the (not even very high) standards set by those apps, lacking so much functionality and being so user unfriendly that I don’t even feel like getting into details, just like I don’t ever feel like using this app. The direct-ordering mobile web experience ChowNow sells to restaurants is actually so much better than this app. If you want to use a ChowNow service to order from your local restaurants, you’re better off hunting for the restaurant website and ordering directly from there. -
Seems good... it’s not tho
This is a great idea and I too really would like to help our local restaurants. This is however, not the way to do it. Bad service as many have stated in other em reviews and they have you pay unreasonable delivery fees. Avoid for now, hopefully they do get better. -
App glitching out
It’s worked well In the past but now when I click the restaurant the app crashes -
Incorrect auto address
App does not correctly identify your location and when you save your location it still wants to automatically use “auto location” - pretty easy to have restaurants deliver to the wrong address -
It’s like, really really really bad.
The app doesn’t have an option for you to see your order history. There is no way tracking your delivery. There is no notification for when your food is ready or delivered. Unless you check your door every 5 minutes. Whoever designed this app is, well, I don’t know, not an expert on user experience. Please do not use this app or the website. Just call the restaurant and pick up the food yourself.
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Great concept, terrible execution
I love the restaurant selection and being able to order from local places without going though the predatory competitor apps, so I order from ChowNow as often as I can. That said, the app itself needs some work. Always defaults to a wrong nearby address, even though I have mine saved in there. The filters seem to work only sporadically, so sometimes pickup-/takeout-only options show up in delivery, and it’s not clear from the interface/tags which restaurants have delivery or just takeout (the tags are sometimes wrong). Restaurants say they’re in your delivery area per the location filter and then tell you they’re too far away after you’ve already selected your food and are checking out. There should be a place for restaurants to add a description and delivery notes separate from the menu itself. Also, you can’t add special delivery instructions, which has been tricky for me when I live in an apartment building and need no-contact delivery during COVID. Needs work! -
Unable cancel orders, no acct history, slow customer service
An incredibly limited app. I placed an order and a few minutes later I realized the delivery option needed to be changed. The restaurant said to cancel and resend. Ok, that sounds easy enough... I went to the Chownow app to do so, but there’s a problem, I can’t find the order anywhere on the app. Poof, it’s gone, then I see the app doesn’t provide any order/acct history at all. I looked for a help interface in the app and..there is none. So I went to their website and used the chat. I wait some 10-15 min b/t the robo interface passing me off and a rep responding. Guess what the rep said “oh just cancel and re-order” How the F am I supposed to do that? Rep offers to reach out to the restaurant. Ok, let’s try it...I wait another 15-20 mins with a “only thing I can do is cancel and get a refund. Want to do that?”. So now Chownow wants to screw the restaurant b/c of their own incompetence in design and operations. At least Chownow ends the IM convo on a winning note “I am sorry you feel that way. Should you need anything else, please chat back in anytime...Have a good one!” “Have a good one”, are you serious? I felt like I was in the middle of a comically cruel scene from HBO’s Silicon Valley. I give it 2 stars since creating the initial order is fine and I haven’t had issues with amounts charged to my card. Which is like giving credit for tying your shoelaces and not drooling on yourself. -
Need to stop abusing notifications
I’m going to have the mute this app because of all their ads when I don’t want to. I would like to be notified if my order is going to work or if it’s cancelled for some reason, and that’s all. I know times are tough for restaurants but I’m looking for a job myself and don’t have the time to deal with their constant notifications. They have a setting to stop emails, but not ads via iOS notifications which are way more obtrusive. I will be blocking their app this week if they don’t solve this. Aka give me a notification to let me know you have or I will be moving my orders elsewhere. Thanks for your hard work. -
Horrible (and costly) user experience.
I’ve had so much money go to waste because the app somehow “forgot” that I selected delivery and put my order in as takeout. What makes it even worse is there is no way to contact the restaurant from within the app, which is weird because the whole point of this app is they are working closely with restaurants unlike GrubHub or Uber Eats. It’s obvious the developers spent time and energy making the UI look amazing, they should do the same with the UX. I really want to support local restaurants by using a platform that’s not gauging them with outrageous commissions. This ain’t it though. -
One huge flaw
I really like this app but have one big problem with it. I ordered food and then had to wait for the restaurant to email me the delivery time. When the email said it would take two hours, I tried to cancel it. There is nothing you can do through the app to cancel it. I called and emailed the restaurant and left messages to cancel the order. They showed up at my door 2.5 hours later. There needs to be an easier way to either know the the delivery time before agreeing to pay or to cancel through the app. -
Cant’t cancel orders
I was excited that a local diner that I absolutely live was now available for food delivery through and app. Want available on the other popular ones. I placed an order that was supposed to be for delivery. But it defaulted to pickup without my noticing. Went to try to cancel the order. There is nowhere in the app to cancel the order. Call the diner. No way to cancel it on their end either. So I had to put my sick child in the car and drive up to get it or be out my money. Please fix your app and provide a way to cancel orders. -
Poor app experience
Please put more development effort towards the customer experience. The app defaults to Pickup with every launch. Please save my most recent operation as the starting option. NSUserDefaults is a simple starting place to implement. If you insist on making Pickup the default, add an extra step before showing the restaurant’s menu that allows me to clearly choose Pickup or Delivery. Why not just default my location to the saved address added to my profile? The app always chooses a location that is across the street or down the block. -
A glaring problem
I usually have no issues when ordering via this app. However I’ve noticed a glaring problem. With some app updates the app will now log out your account. Now this wouldn’t be a problem if the app forced relogin. However I was able to make it all the way through an order and pay, only to find out the app wasn’t logged in and it set me up for pickup instead of delivery. I had even used Apple Pay and left a tip! Please force account login (or verify no account) and then reverify pickup vs delivery orders before submission! -
Terrible; Don’t use
I wanted to use a service that charges restaurants less but never will I use this app again. My food is now twenty minutes from the expected time, which was an hour from the time of order. Total wait time of 1.5 hours so far. There is no way to call ChowNow and the “chat with experts” button makes you wait only to eventually tell you that no one is available. Just check out there faq where they tell you that there is not yet a mechanism to track your order. -
App breaks all the time with Cloudflare proxy
ChowNow engineers need to fix their rate limiter. The app frequently becomes useless when using the 1.1.1.1 cloudflare proxy / VPN. A dialog pops up “it appears you have no connectivity” - no, my phone is doing just fine. I suspect there is a brain dead IP rate limit not taking into account the myriad of shared IPs, VPNs, proxies out there. Tried to find “report a bug” on the support site and there were no options, so hopefully a negative review catches attention. Happy to revise once fixed!
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Placed an order and store was closed. No customer service available to request a refund! Don't bother with this app.
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AVOID! Terrible
Used this service after reading that the restaurant keeps a bit more profit, so we figured we would give it a shot. A terrible mistake. Chow Now hosts restaurants but then never takes responsibility when the restaurant acts poorly and unprofessionally. DoorDash and GrubHub take it very seriously when there is an issue with my order (which is rare) despite it not being their fault because they know how to keep customers. ChowNow customer service rep was the least helpful and offered to do NOTHING after they couldn’t get in touch with the restaurant. I waited for my food for almost 2 hours and all the customer service rep said was “I’m sorry, the only thing I can do is try to get you a refund” after he wasn’t able to get anyone on the phone. Unprofessional. Poor service. Clearly not a smooth process like their competitors. We will not order with ChowNow again and will stick to the delivery companies who actually appreciate customer loyalty. -
Level of hatred? 10 out of 10
This app needs to get its act together. We used it for the first time today and ended up in a crowd of about 35-50 people - all getting angrier and angrier as we waited LONG past the time your app told us. If it’s going to take an hour and half TELL ME, don’t LIE to me so I wait on the hot sun with my little kid. Meanwhile try to ask a question? So many other people were angry they were swarming, totally ignoring social distancing guideline that were clearly taped off. Holy. Crud. All over bagels? Sad frustrating and a huge waste of time when honestly I needed to be getting ready for the first day of school tomorrow. And what did the angry people on the line say? “I never heard of chow whatever before” “there’s a reason for that!” Next - tell me if you’re going to use my Google name or my credit card name!!! Just put it somewhere in the email to me so we don’t waste time!!! I wish my adorable indie restaurant never tried you. -
Tricks me into looking at restaurants that won't deliver to me because it doesn't save the address-based filter between uses. Bad user experience!
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Terrible Customer Service and No Added Value
I’m honestly enraged that I can’t give negative stars as ChowNow is a company that provides zero added value with a terrible customer service team. For a convenience company to simply confirm an order without checking with the restaurant leads to the issue of over promising and under delivering which leads down a path of a bad customer experience. To pile on top the customer service team upon following up was rude and attempts to place the sole blame on a small local restaurant. The representative I spoke with couldn’t answer any questions regarding how their process works or how to prevent this error moving forwards. I’m honestly amazed at how terrible my overall experience with ChowNow was and will surely avoid any interactions moving forwards. I’ll be waiting for my failed order refund as I have absolutely no confidence in this company, the way they operate, the way they treat their partners or customers. -
Doesn’t send the whole order.
When I ordered my food for me and my kids everything was great. I got the email for my receipt and the estimated time my food would be done. My kids and I left, drove 20 miles to get our food and then back home we went. Well part of my order that I paid for never got sent to the restaurant. I paid for it, but they didn’t get the order to make it so she didn’t get her food. I didn’t think much of it when I was picking up my food because the total on the receipt was the total that I paid. The meal just got converted to gratuity. I called the place after we got home and asked if it just got missed. My card got charged the full amount and there really wasn’t anything they could do and we didn’t really want to drive 40 miles round trip for her food. Pretty tough for a restaurant to take care of their customers if the apps they are using aren’t reliable. -
YOUR INFO IS NOT SAFE WITH CHOWNOW
My account was hacked two weeks ago. I got charged $130 for noodles from a restaurant on the other side of the country, and even got the email confirmations and a phone call from the delivery driver. I canceled my credit card, asked Chownow to delete my account, and then set up a new account with a new email address. My new account was used today to order food in another state. I tried to contact customer service again, and they told me they wouldn’t be able to delete my account for up to 45 days and to contact my bank about the charges because they would not refund me or the restaurant. I’m now canceling my second credit card in two weeks. The scariest part is that I never saved my card info to my chownow accounts, yet whoever was able to access my accounts were still able to use my credit card. IF YOU VALUE YOUR CREDIT CARD INFORMATION STAYING PRIVATE, STAY AWAY!!! -
Doesn't let me sign up with an email address. Says my email or pw is invalid but doesn't tell me why.
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Good Intentions, NOT Easy to Use
I was excited for this app because it benefits restaurants but it is HORRIBLE and not user friendly at all. There’s no way to track your current order(s), so we ran into our order not being accepted by the restaurant even though the app sent a confirmation email. You have to turn on a filter to even ensure the restaurant is open (so you can put together an entire order just for them to tell you it’s closed when you want to check out). The app also doesn’t tell you when a restaurant is “offline” until you’re done ordering and ready to check out. I’ve also placed the order, didn’t receive it, and then looked the restaurant up, and it had been shut down completely. I really want to use this app for restaurants, but it is so difficult to order from, and after numerous failed attempts, I’m not trying again. -
DO NOT USE THIS APP
This app took my DELIVERY order, sent no confirmation, has no order info on the actual app (the only way I know it was ordered was through my credit card charge) and then when I call to find out where my food is, the “customer service” tells me that I placed a Pick Up order (why would I be calling about a pick up order? Why would I put my full address in for a delivery order?). He then accused me of lying about the delivery order, told me to walk 20 blocks and go pick up the food myself, and then kept me on hold for 20 minutes to report that they cannot reach the restaurant and are unable to refund me. Now I have to go through my credit card company to refute the charges. It should also be noted that the “customer service” “man” laughed at me and talked over me the entire time. This is literally fraudulent and gross. Will never use this app again.
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Release Notes
1.4.1
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