Chick-fil-A®

Chick-fil-A®

Chick-fil-A, Inc.

Order ahead, receive points with qualifying purchase & redeem available rewards.

4.9 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

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    App JIPPED me my reward points Dec 15, 2021

    By Divina
    Mobile order transaction failed to award me any points. I called customer service numerous times and they were unable to fix the mistake and add my missing reward points despite saying request submitted. Inquiries made thru the app customer support went unanswered. HORRIBLE app that CHEATED me of my reward points and HORRIBLE customer support on the issue.
  • Disappointment Aug 20, 2020

    By edwin.0889
    I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
  • May 17, 2022

    By James Johnson
    I've had the app for years and it worked fine but for the past 2 weeks, it will log me out and then give me the error message that they can't help me whenever I try to log back in. Very frustrating. Edit: After reading other reviews, it's caused by connecting via a VPN. It is less frustrating but a little inconvenient that we have to turn VPN off to order.
  • App has too many weird glitches Dec 15, 2021

    By CMC171
    I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using the since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give or parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once a I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.
  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • May 3, 2022

    By Diana Jasso
    Pros: The app is convenient with an option to ask for specific notes/requests (no cheese on a salas/wrap etc.) Worth it for the points that build up to save you money! Cons: sometimes it cannot identify locations on the map within the app. It is better to search for a location manually with the zip code or name of town. Make sure you got the right one.
  • Apr 25, 2022

    By Lars/Erica Nelson
    This app works great for ordering ahead and saving my favorite foods. They give away free food and reward points add up quickly. I don't like how you can't change what you want to redeem your points on. If you choose the wrong item you can't get your points back. This would be a huge feature I would appreciate! This is the second time I have accidentally redeemed my points for the wrong item so instead I will loose them.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • May 10, 2022

    By Sharon Schulte
    I really enjoy this app. It makes my job easier when I have to order catering for groups, and it's awesome for my family when we travel. My only complain is that I can't view my transaction history. I updated the app in the PlayStore thinking that would solve my problem, but I still can't view my transaction history. It just keeps telling me "oops! Try again!"
  • Great App but… May 11, 2022

    By Drumador
    …I always have an issue with delivery ordering. The app itself is fantastic. Everything about it is great but since the delivery aspect of the app is “powered through Door Dash”, that’s where things get weird. I’ll place a delivery order, it’s charged to my card immediately (I’ve been having to check to verify every time because of this issue), but through this mobile app, it states that there is no order. Not even through the Door Dash app. I’ve even called the restaurants that I’ve ordered from when this happens & they say the same thing. There was one time I was instructed by the restaurant to place the order while on the phone with them to attempt to trouble shoot what was going on. I ended up getting the exact same thing delivered twice within about 30min of each other. So over $100 of food within an hour. Now don’t get me wrong since I really love this food but that is just a little ridiculous. Also this issue never happens if I order directly through Door Dash & apparently I’m not the only one who this happens too according to family & friends. If something can be done about this, that would be fantastic. If not, no biggie.
  • Disappointment Aug 20, 2020

    By edwin.0889
    I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
  • May 17, 2022

    By James Johnson
    I've had the app for years and it worked fine but for the past 2 weeks, it will log me out and then give me the error message that they can't help me whenever I try to log back in. Very frustrating. Edit: After reading other reviews, it's caused by connecting via a VPN. It is less frustrating but a little inconvenient that we have to turn VPN off to order.
  • App has too many weird glitches Dec 15, 2021

    By CMC171
    I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using the since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give or parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once a I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.
  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • May 3, 2022

    By Diana Jasso
    Pros: The app is convenient with an option to ask for specific notes/requests (no cheese on a salas/wrap etc.) Worth it for the points that build up to save you money! Cons: sometimes it cannot identify locations on the map within the app. It is better to search for a location manually with the zip code or name of town. Make sure you got the right one.
  • Apr 25, 2022

    By Lars/Erica Nelson
    This app works great for ordering ahead and saving my favorite foods. They give away free food and reward points add up quickly. I don't like how you can't change what you want to redeem your points on. If you choose the wrong item you can't get your points back. This would be a huge feature I would appreciate! This is the second time I have accidentally redeemed my points for the wrong item so instead I will loose them.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • May 10, 2022

    By Sharon Schulte
    I really enjoy this app. It makes my job easier when I have to order catering for groups, and it's awesome for my family when we travel. My only complain is that I can't view my transaction history. I updated the app in the PlayStore thinking that would solve my problem, but I still can't view my transaction history. It just keeps telling me "oops! Try again!"
  • Great App but… May 11, 2022

    By Drumador
    …I always have an issue with delivery ordering. The app itself is fantastic. Everything about it is great but since the delivery aspect of the app is “powered through Door Dash”, that’s where things get weird. I’ll place a delivery order, it’s charged to my card immediately (I’ve been having to check to verify every time because of this issue), but through this mobile app, it states that there is no order. Not even through the Door Dash app. I’ve even called the restaurants that I’ve ordered from when this happens & they say the same thing. There was one time I was instructed by the restaurant to place the order while on the phone with them to attempt to trouble shoot what was going on. I ended up getting the exact same thing delivered twice within about 30min of each other. So over $100 of food within an hour. Now don’t get me wrong since I really love this food but that is just a little ridiculous. Also this issue never happens if I order directly through Door Dash & apparently I’m not the only one who this happens too according to family & friends. If something can be done about this, that would be fantastic. If not, no biggie.
  • Mar 31, 2022

    By Personal Shopping
    The app is great for ordering. But for some reason I do not get notifications on my device whenever my local store manager has given me a free gift reward. Unless I check in the app I will not know when I have a free reward. I have notifications turned on for the app in device settings and all three boxes (order update, miscellaneous and reward updates) checked indicating they are turned on. I have uninstalled and re-installed the app but still notifications don't work. Frustrating!
  • img Community

    App JIPPED me my reward points Dec 15, 2021

    By Divina
    Mobile order transaction failed to award me any points. I called customer service numerous times and they were unable to fix the mistake and add my missing reward points despite saying request submitted. Inquiries made thru the app customer support went unanswered. HORRIBLE app that CHEATED me of my reward points and HORRIBLE customer support on the issue.
  • Terrible customer service response time Nov 7, 2019

    By Parr505
    I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
  • May 17, 2022

    By Teresa Hart
    Until recently the app worked great. I could place my order, then pick it up. Since I could place my order exactly as I wanted, it was almost always correct. Now, I can not login. I get a message of, "we're having trouble serving you, please try again later." I uninstalled the app, then re-installed it. Same thing. So last week I went into the restaurant & ordered at the counter. It was botched so badly I had to make a 2nd trip to have it corrected. What's happened to Chick-fil-A?
  • Confused CFA Guests May 8, 2019

    By reedjschueler
    As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
  • Mar 31, 2022

    By AlyD T
    So frustrated with the app! I keep getting this error. I know my password and email are correct because I can access via the website! Doesn't give me any number to reach out for support! I only have one account and no one uses my phone!! I have uninstalled rebooted my phone then reinstalled without resolve! The app is up to date as well! 😡😡
  • App Hacked, Nothing Was Done May 31, 2019

    By rynpup
    When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
  • Apr 3, 2022

    By T T
    This app was a wonderful asset until the last update when I received an odd error message claiming that my password was wrong, or that multiple users attempted to sign in. Neither of those options were correct. I even attempted to contact the developer email listed in the app details and have heard nothing since. After reading more reviews I began troubleshooting again just in case and all methods were unsuccessful. Please fix the error/provide another update for the app. Thank you.
  • May 13, 2022

    By Jeanine Abuahmad
    For the third time this week I've installed and uninstalled this app, and even changed my password successfully all yo be unable to login to the app with my account. "Sorry! we're have trouble serving you. Please try again later." Can't add another account Can't sign in with Facebook. No where to leave feedback in the app or request assistance. Unable to place an order without waiting as now many drive thru locations have a dedicated line (that I'm unable to use) for mobile orders.
  • Apr 1, 2022

    By Bill Othy
    Having a similar experience to many other users right now. It randomly logged me out and won't let me log back in, saying I used the wrong email or I have too many accounts, error code 401. I only have 1 account and only ever had 1 account, so idk what the issue is. Very frustrating. Especially because their drive thru is super slow so I order ahead and pick up inside.
  • img Community

    App JIPPED me my reward points Dec 15, 2021

    By Divina
    Mobile order transaction failed to award me any points. I called customer service numerous times and they were unable to fix the mistake and add my missing reward points despite saying request submitted. Inquiries made thru the app customer support went unanswered. HORRIBLE app that CHEATED me of my reward points and HORRIBLE customer support on the issue.

No reviews available

  • Disappointment Aug 20, 2020

    By edwin.0889
    I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • May 3, 2022

    By Diana Jasso
    Pros: The app is convenient with an option to ask for specific notes/requests (no cheese on a salas/wrap etc.) Worth it for the points that build up to save you money! Cons: sometimes it cannot identify locations on the map within the app. It is better to search for a location manually with the zip code or name of town. Make sure you got the right one.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
  • My 2 cents because I use the app daily Feb 7, 2019

    By Stephanie Lovett
    So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback
  • Pretty Perfect Oct 10, 2018

    By CKW96
    This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
  • Time Saver ! close to flawless so far May 9, 2018

    By TBS_ATLANTA
    This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.
  • App has too many weird glitches Dec 15, 2021

    By CMC171
    I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using the since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give or parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once a I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.
  • Apr 25, 2022

    By Lars/Erica Nelson
    This app works great for ordering ahead and saving my favorite foods. They give away free food and reward points add up quickly. I don't like how you can't change what you want to redeem your points on. If you choose the wrong item you can't get your points back. This would be a huge feature I would appreciate! This is the second time I have accidentally redeemed my points for the wrong item so instead I will loose them.
  • May 10, 2022

    By Sharon Schulte
    I really enjoy this app. It makes my job easier when I have to order catering for groups, and it's awesome for my family when we travel. My only complain is that I can't view my transaction history. I updated the app in the PlayStore thinking that would solve my problem, but I still can't view my transaction history. It just keeps telling me "oops! Try again!"
  • Great App but… May 11, 2022

    By Drumador
    …I always have an issue with delivery ordering. The app itself is fantastic. Everything about it is great but since the delivery aspect of the app is “powered through Door Dash”, that’s where things get weird. I’ll place a delivery order, it’s charged to my card immediately (I’ve been having to check to verify every time because of this issue), but through this mobile app, it states that there is no order. Not even through the Door Dash app. I’ve even called the restaurants that I’ve ordered from when this happens & they say the same thing. There was one time I was instructed by the restaurant to place the order while on the phone with them to attempt to trouble shoot what was going on. I ended up getting the exact same thing delivered twice within about 30min of each other. So over $100 of food within an hour. Now don’t get me wrong since I really love this food but that is just a little ridiculous. Also this issue never happens if I order directly through Door Dash & apparently I’m not the only one who this happens too according to family & friends. If something can be done about this, that would be fantastic. If not, no biggie.
  • ONE THING NEEDS IMPROVEMENT Nov 17, 2018

    By Nancyw69
    The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/
  • May 17, 2022

    By James Johnson
    I've had the app for years and it worked fine but for the past 2 weeks, it will log me out and then give me the error message that they can't help me whenever I try to log back in. Very frustrating. Edit: After reading other reviews, it's caused by connecting via a VPN. It is less frustrating but a little inconvenient that we have to turn VPN off to order.
  • Mar 31, 2022

    By Personal Shopping
    The app is great for ordering. But for some reason I do not get notifications on my device whenever my local store manager has given me a free gift reward. Unless I check in the app I will not know when I have a free reward. I have notifications turned on for the app in device settings and all three boxes (order update, miscellaneous and reward updates) checked indicating they are turned on. I have uninstalled and re-installed the app but still notifications don't work. Frustrating!
  • Apr 5, 2022

    By Terry ProFi
    Still has some glitches to work out. Overall they have incorporated good features but they don't always function like one would expect. But the overall biggest complaint I have is that if the app cannot clearly see Wi-Fi or is blocked to the phone network it freezes up or quits. This is quite an issue when you're sitting in the Drive-Thru trying to pay.
  • Apr 12, 2022

    By Dorako Do
    This went from being the food app with the best interface and amazing consistency to being a subpar, glitchy mess after the update. It forces you to log in to order, and if you have an existing account, you'll be lucky if it doesn't try to lock you out by falsely saying "You're using too many accounts on the same device" or by not recognizing your device even after you verify through your email. Still not as bad as the BK app though.
  • Good App Poor Experience @ Restaurant Sep 4, 2017

    By AnthonyDauer
    Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
  • I want to love the app like I love Chick Fil A Jul 25, 2018

    By Sillishelli
    This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
  • Apr 2, 2022

    By Ashley Worles
    I absolutely loved the app until I updated it. After updating I tried to login. My username and password didn't work anymore so I reset my password. I tried logging in with the new password and it still didn't work. So I tried using the web browser instead and was able to order ahead that way but Chick-fil-a this is a huge inconvenience as a person who drives for a living. Please fix the app!!!! Sincerely, A loyal customer 😊
  • Mar 31, 2022

    By Christopher Lacy
    I was logged out. And can't get back into app. I changed my password, and verified it. This partially fixed the problem, because now I can log into the website, buy the app refuses to allow me to log in. This is frustrating, and my balance is lower than it was after my last purchase. This needs another update to correct the remainder of us who still aren't able to log into the app.
  • Good overall but should allow Dine In option for mobile orders May 7, 2018

    By ostatemike
    I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
  • Mar 23, 2022

    By Jaime Atwell
    My last two visits to Chick Fil A, I've had issues with the app using the curbside delivery option. I pull up, park and pull the app up to put it my parking spot number and the app totally bypasses the option for me to do so. I have to get it the drive thru line and explain what happened. I was advised to update my app. I would love to do so, but there aren't any updates available.
  • Confused CFA Guests May 8, 2019

    By reedjschueler
    As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
  • Apr 1, 2022

    By Cruz Control
    I used to love this app and ran a few hundred dollars through it. Recently it has logged my account out and won't allow it to log back in. After trying password resets, the issue persists, leading me to believe it's an issue on their end locking me out. Otherwise it was a much more streamlined way to pay than fumbling with cards/cash and has plenty of rewards opportunities.
  • Mar 28, 2022

    By April Mckay
    This will be the second time I have lost money stored on this app. The first time I contacted the help center through email never heard back. Also, spoke with employees at a chick-fil-a location they had no clue. This time I am trying to reset my password to login before placing an order not sure why....never had to before but again I keep getting an error message of attempts being reached. All after I reset with the email that was sent. Do not know if this is even worth the hassle anymore.
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    App JIPPED me my reward points Dec 15, 2021

    By Divina
    Mobile order transaction failed to award me any points. I called customer service numerous times and they were unable to fix the mistake and add my missing reward points despite saying request submitted. Inquiries made thru the app customer support went unanswered. HORRIBLE app that CHEATED me of my reward points and HORRIBLE customer support on the issue.
  • Terrible customer service response time Nov 7, 2019

    By Parr505
    I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
  • May 17, 2022

    By Teresa Hart
    Until recently the app worked great. I could place my order, then pick it up. Since I could place my order exactly as I wanted, it was almost always correct. Now, I can not login. I get a message of, "we're having trouble serving you, please try again later." I uninstalled the app, then re-installed it. Same thing. So last week I went into the restaurant & ordered at the counter. It was botched so badly I had to make a 2nd trip to have it corrected. What's happened to Chick-fil-A?
  • Mar 31, 2022

    By AlyD T
    So frustrated with the app! I keep getting this error. I know my password and email are correct because I can access via the website! Doesn't give me any number to reach out for support! I only have one account and no one uses my phone!! I have uninstalled rebooted my phone then reinstalled without resolve! The app is up to date as well! 😡😡
  • App Hacked, Nothing Was Done May 31, 2019

    By rynpup
    When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
  • Apr 3, 2022

    By T T
    This app was a wonderful asset until the last update when I received an odd error message claiming that my password was wrong, or that multiple users attempted to sign in. Neither of those options were correct. I even attempted to contact the developer email listed in the app details and have heard nothing since. After reading more reviews I began troubleshooting again just in case and all methods were unsuccessful. Please fix the error/provide another update for the app. Thank you.
  • May 13, 2022

    By Jeanine Abuahmad
    For the third time this week I've installed and uninstalled this app, and even changed my password successfully all yo be unable to login to the app with my account. "Sorry! we're have trouble serving you. Please try again later." Can't add another account Can't sign in with Facebook. No where to leave feedback in the app or request assistance. Unable to place an order without waiting as now many drive thru locations have a dedicated line (that I'm unable to use) for mobile orders.
  • Apr 1, 2022

    By Bill Othy
    Having a similar experience to many other users right now. It randomly logged me out and won't let me log back in, saying I used the wrong email or I have too many accounts, error code 401. I only have 1 account and only ever had 1 account, so idk what the issue is. Very frustrating. Especially because their drive thru is super slow so I order ahead and pick up inside.
  • Apr 13, 2022

    By Trac Fone
    App has not worked for some time. I put in the location & it ALWAYS gives the error "sorry, we couldn't find the location" regardless of Zip or city & St. One of the worst things about the app is it automatically saves your payment card, not giving you the option not to. I do not like the fact that Chick-fil-a & the app automatically stores your Credit or Debit card info where anyone could access it whenever they chose. Allow ME to choose whether it's OK for you to store my infornation or not.

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