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Chick-fil-A

Chick-fil-A

Chick-fil-A, Inc.

Earn points, redeem rewards, and reach new tiers with increasing benefits.

4.9 Ratings 2M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • Jul 16, 2021

    By Clarke Vennerbeck
    I very rarely ever have issues with the app. It's pretty intuitive and well laid out, too. Almost every time I use it, I know how to do what I want without thinking too hard. Making a robust, scalable app is much more difficult than people know. It's the stuff you can't see that makes it so; it's not just "put a button here and there." The team at Chick-fil-A is very talented! I give it 5/5 nuggets!
  • Apple Pay Mar 19, 2021

    By The1whoknowsrd
    The app itself is very intuitive and user friendly. My 5 year old can use it very easily. I like that Ui. What I don’t like which is why I had to give it a 3 star rating is the fact that unlike all other apps, you cannot just simply use Apple Pay to purchase your order. You can only use Apple Pay to add money to the app. What sense does that make. I don’t want to have to add money every time I want to place an order. I want to simple choose Apple Pay and pay through Apple Pay. Having to select an amount I want to add to my account is senseless and it makes me want to use it less. Why not simplify it? Why make it so convoluted? It shouldn’t be that much work to simply place your order. It’s pretty evident you can use Apple Pay in the app. Why not take out the middle part. Hey why not just leave the option to add money to the account and have the option to use Apple Pay and let us as the consumer decide how we want to do it? I’m always hesitant with adding a credit card to an app. But Apple Pay is on my phone so no worries there. Adding an amount of money to the app yeah not willing as much. And yes I get that by doing so it makes people more inclined to come back to spend the amount they added but I’m one who would leave it there for 2 years before thinking about it again. Just my 2 cents. Otherwise I love it!!!
  • Jul 29, 2021

    By phillip jordan
    Employee here: only complaints, stores need a better indicator of where customers should scan. Also, would be nice if scanning rewards could automatically add the items to your order, as many customers expect it to. Also would be nice for rewards to apply in meals, most experienced employees fix this quickly but there can be some miscommunication, especially with new employees. Besides that, probably the best fast food rewards/ordering app out there, just wish our POS system was as good.
  • Jul 14, 2021

    By Maria Akridge
    Amazing! Excellent customer service! Very punctual! Employees are always so very pleasant. Food is packed according to specs. The employees are a representation of their Supervisor. Love going there. Their app is so very easy to use. Simple in a very complex world we are living in today!
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
  • Jul 30, 2021

    By James Adkins
    Your stoopids if you don't use this app. Waiting in line is for suckers. It usually takes 15 minutes or more to get through the line sometimes with this app you put your order in and they bring it right to your car when you arrive streamlines the whole process takes the most aggravating thing about this restaurant our of the equation.
  • Jul 31, 2021

    By Alexis Mix
    I don't think I will use this app anymore. I don't know were to start. On the 29 I ordered on the app and they forgot my fries. Then on the 30th I placed an order again YET they also forgot my chicken sandwich. I gave three stars only because I liked that I only had to wait like 5 minutes for the food and it was way better than drive thru
  • Jul 27, 2021

    By Michelle ishappy
    I just downloaded the app to see what breakfast foods CFA has. I JUST WANTED TO SEE THE MENU. That's not possible unless I start an order and enter a zip code. 😠 I don't need to start an order because there are wonderful associates to take my order in the drive-thru. VERY FRUSTRATING.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • Jul 16, 2021

    By Clarke Vennerbeck
    I very rarely ever have issues with the app. It's pretty intuitive and well laid out, too. Almost every time I use it, I know how to do what I want without thinking too hard. Making a robust, scalable app is much more difficult than people know. It's the stuff you can't see that makes it so; it's not just "put a button here and there." The team at Chick-fil-A is very talented! I give it 5/5 nuggets!
  • Apple Pay Mar 19, 2021

    By The1whoknowsrd
    The app itself is very intuitive and user friendly. My 5 year old can use it very easily. I like that Ui. What I don’t like which is why I had to give it a 3 star rating is the fact that unlike all other apps, you cannot just simply use Apple Pay to purchase your order. You can only use Apple Pay to add money to the app. What sense does that make. I don’t want to have to add money every time I want to place an order. I want to simple choose Apple Pay and pay through Apple Pay. Having to select an amount I want to add to my account is senseless and it makes me want to use it less. Why not simplify it? Why make it so convoluted? It shouldn’t be that much work to simply place your order. It’s pretty evident you can use Apple Pay in the app. Why not take out the middle part. Hey why not just leave the option to add money to the account and have the option to use Apple Pay and let us as the consumer decide how we want to do it? I’m always hesitant with adding a credit card to an app. But Apple Pay is on my phone so no worries there. Adding an amount of money to the app yeah not willing as much. And yes I get that by doing so it makes people more inclined to come back to spend the amount they added but I’m one who would leave it there for 2 years before thinking about it again. Just my 2 cents. Otherwise I love it!!!
  • Jul 29, 2021

    By phillip jordan
    Employee here: only complaints, stores need a better indicator of where customers should scan. Also, would be nice if scanning rewards could automatically add the items to your order, as many customers expect it to. Also would be nice for rewards to apply in meals, most experienced employees fix this quickly but there can be some miscommunication, especially with new employees. Besides that, probably the best fast food rewards/ordering app out there, just wish our POS system was as good.
  • Jul 14, 2021

    By Maria Akridge
    Amazing! Excellent customer service! Very punctual! Employees are always so very pleasant. Food is packed according to specs. The employees are a representation of their Supervisor. Love going there. Their app is so very easy to use. Simple in a very complex world we are living in today!
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
  • Jul 30, 2021

    By James Adkins
    Your stoopids if you don't use this app. Waiting in line is for suckers. It usually takes 15 minutes or more to get through the line sometimes with this app you put your order in and they bring it right to your car when you arrive streamlines the whole process takes the most aggravating thing about this restaurant our of the equation.
  • Jul 31, 2021

    By Alexis Mix
    I don't think I will use this app anymore. I don't know were to start. On the 29 I ordered on the app and they forgot my fries. Then on the 30th I placed an order again YET they also forgot my chicken sandwich. I gave three stars only because I liked that I only had to wait like 5 minutes for the food and it was way better than drive thru
  • Jul 27, 2021

    By Michelle ishappy
    I just downloaded the app to see what breakfast foods CFA has. I JUST WANTED TO SEE THE MENU. That's not possible unless I start an order and enter a zip code. 😠 I don't need to start an order because there are wonderful associates to take my order in the drive-thru. VERY FRUSTRATING.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • Jul 23, 2021

    By Adrienne Dery
    This app has continued to crash every time I get to the checkout stage it's never worked for me. Keeps telling me that there is some sort of connection error I've tried even using it from my house I've tried using it right at their restaurant I've tried using it in the driveway it makes no difference. I've cleared the cash I've uninstalled I've reinstalled I've kicked all the tires and still the car won't drive. If I want addicted to their damn chicken I never go to Chick-fil-A again.
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
  • Confused CFA Guests May 8, 2019

    By reedjschueler
    As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
  • App Hacked, Nothing Was Done May 31, 2019

    By rynpup
    When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
  • Jul 26, 2021

    By Timothy Lane
    Why is my review disappearing? This is the third try. I'll keep coming back until they fix this broken app. Here is the problem: My local Chick Fil A does not support Chick Fil A One. So this app is worthless to me. I can't even look at the menu unless I can use the "One" feature. Garbage.
  • Jul 27, 2021

    By Natalie Aleman
    Wouldn't accept payment. I tried for 20 minutes to get the app to accept payment. I tried three different cards, I tried PayPal, I tried uninstalling and reinstalling the app, nothing worked, it kept giving me the same error over and over again. since the drive-thru line was wrapped around the block today, this was a really bad time for the app to decide to not work, and it doesn't give you the option to contact someone for help or even let you just provide payment at the car.
  • Jasper, Al Chick-fil-A May 22, 2019

    By sharalegg
    I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
  • Jul 22, 2021

    By Mike Bohrer
    Mobile app lost password, reset is and endless loop. Phone number for support is another loop of someone will call you back.. password limbo for 3 months. At this point, I've about given up on eating there as they can't see to get support figured out.
  • Disappointment Aug 20, 2020

    By edwin.0889
    I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
  • Jul 15, 2021

    By Vicky Cody
    This app use to be the best thing since sliced bread. But now that they don't bring it out to the car it's worthless. What's the point of this app if I have to go in anyways. If I wanted to go into the store I would have ordered inside so they dont have as much of a chance to mess my order up. I guess I'll go thru the drive thru from now on, which means I will go to chick fil a a whole lot less now bc that drive thru is horrible and now this app is worse than that. Do not bother with the app.

No reviews available

No reviews available

  • This app is actually very good. Nov 24, 2020

    By Veliant81
    I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.
  • Jul 16, 2021

    By Clarke Vennerbeck
    I very rarely ever have issues with the app. It's pretty intuitive and well laid out, too. Almost every time I use it, I know how to do what I want without thinking too hard. Making a robust, scalable app is much more difficult than people know. It's the stuff you can't see that makes it so; it's not just "put a button here and there." The team at Chick-fil-A is very talented! I give it 5/5 nuggets!
  • Jul 14, 2021

    By Maria Akridge
    Amazing! Excellent customer service! Very punctual! Employees are always so very pleasant. Food is packed according to specs. The employees are a representation of their Supervisor. Love going there. Their app is so very easy to use. Simple in a very complex world we are living in today!
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
  • Jul 30, 2021

    By James Adkins
    Your stoopids if you don't use this app. Waiting in line is for suckers. It usually takes 15 minutes or more to get through the line sometimes with this app you put your order in and they bring it right to your car when you arrive streamlines the whole process takes the most aggravating thing about this restaurant our of the equation.
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
  • Pretty Perfect Oct 10, 2018

    By CKW96
    This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
  • Time Saver ! close to flawless so far May 9, 2018

    By TBS_ATLANTA
    This App allows me to dine take out or eat in from the “bag”. Before the app, which i 1st heard Clark Howard praise on the radio, the Atlanta Peachtree X Collier Rd location, a mere 2blocks from our office was nearly unusable due to the wait times. I would go there once every few months and never use the drive through, now i walk up on pleasant days at least weekly. i know to hit the “i’m here” button about 100 yds before i walk in and i now get my food in 1 to 3 minutes like clock work. The app allows me to customize everything on the menu and while i’ve seen them miss a condiment here or there i think overall accuracy is much higher because of the total digital experience. The only flaw i saw recently is they removed all salads for a week or 2 due to the romaine lettuce problems - in a perfect customer experience world they would have messaged inside the app what was going on.
  • Jul 17, 2021

    By cheryl cook
    Has worked fine for two years and now today it signed me out and when I try to sign back in the message says wrong password or not recognized. However, after calling it's a problem in several areas and the customer service is working on it.
  • Jul 30, 2021

    By Lotus Leilani
    So far, I'm more than satisfied with this application. What I love the most about it is that you get points for every dollar you spend on food, and you can use them to get whatever you want! You could even get a full meal using the points that you earn! It's beyond amazing!
  • Jul 29, 2021

    By phillip jordan
    Employee here: only complaints, stores need a better indicator of where customers should scan. Also, would be nice if scanning rewards could automatically add the items to your order, as many customers expect it to. Also would be nice for rewards to apply in meals, most experienced employees fix this quickly but there can be some miscommunication, especially with new employees. Besides that, probably the best fast food rewards/ordering app out there, just wish our POS system was as good.
  • Jul 15, 2021

    By Me Me
    Im actually pretty happy with the app and it service. If you could ADD TO THE ORDER Once you're in the line, that would hit 5stars.. the lines are plenty long enough, even with 2 and 3 lanes open and moving w hoppers helping the flow
  • ONE THING NEEDS IMPROVEMENT Nov 17, 2018

    By Nancyw69
    The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/
  • Rewards program has been DOWNGRADED Aug 2, 2018

    By Curtisamongus
    Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.
  • Love it so much, one thing consistently bother me though Feb 22, 2019

    By Sizzleksiz
    I have had the chic fil a app since it launched originally, and I’ve always loved it. I love the improvements that have been made, I love the usability and really just how easy the app makes everything. It’s very convenient and quite frankly elevates the experience. But, one thing has continuously bothered me that I’m surprised hasn’t already been added to the app. If you have multiple payment methods within the app, you cannot name them. I have multiple cards in my app, and all the app shows is the last 4 of the app so I can differentiate them but I don’t memorize the last 4 of every card I have, so it’s really frustrating. I would very much like to see a feature allowing you to name the different cards. Also, sometimes when ordering through the app, I have maybe 41 cents or something like that, some money but not enough to buy something, left on my chic fil a card. But, in order to use that I’d have to reload the card and then use it, or go inside and scan it, which defeats the purpose of the mobile order to skip the line. There should really be a way to combine these two payment methods, so I could use the rest of the money of the chic fil a card with one of the payment methods in the app. Overall, wonderful. If the features above were added, it would only make the experience better!
  • Watch out if you have a gift card Sep 16, 2020

    By R Lut
    My biggest problem is using the gift card to pay. You have to buy the exact amount you have on your gift card (that’s been uploaded to your account) or less than the amount of the gift card. The app doesn’t allow you to use a second payment if your purchase goes above your gift card amount. You have to use a credit card to put more money on the gift card if you go over the gift card amount. This seems silly as you can use a gift card and select a credit card for the rest of the amount on all online shopping I’ve ever done. I won’t be uploading gift cards on the app for this reason. I don’t want CFA gift cards for this reason. I don’t want to have to spend more money on adding to a gift card amount. Please let’s make the app more current worth the times and allow it to use a credit card and gift card.
  • Skip the drive thru line Jul 24, 2018

    By Ehendershot17
    I love everything about the app! Most specifically the way you can customize any item on the menu and being able to choose how you want to pick it up. Personally, I love doing Curbside because it’s always been faster than sitting in the drive thru and because I’m too lazy to get out of my car and go inside. The downside is that they usually forget my sauces so I end up inside anyways. The only reason this isn’t a five star review is because the app requires you to load money onto it and the lowest you can add is $10. I wish the developers of this app could figure out how to let customers just Apple Pay to pay for the order directly. I would definitely use this app more often if that happened. When I’m not in a rush I like dinning in but never use the app to order because of the limited payment options. I’d u
  • More customization please Aug 8, 2018

    By jalupto
    Overall the app is very convenient, especially combined with Apple Pay. My concern though is not having the option to add three pumps of strawberry from the shake stuff to my tea on the app. Yes, there’s special instructions, but I was told they won’t do it anymore because it costs extra and there’s no way to charge through the app for the pumps. So when I order ahead of time to pick up an order for two people, it’s a little inconvenient having to always go in and wait in line for a separate order just for my custom drink. Which is still a very simple order. I’ve been getting this custom tea for 7 years, and every single employee gives me a confused look when I order it lol. Even though an employee told me of the idea 7 years ago. Please just add more custom options for the drinks. I don’t care if it costs extra.
  • Excellent Oct 18, 2017

    By oshaug
    Our local Chick is very busy, and while parking to do indoor pickup may sound inconvenient, it’s far better than dealing with a drive through line which wraps around the building! It’s great to order, drive there and pick up quickly. I currently have two wish-list items for which I would give that 5th star: 1) Please give us the option to pay with Apple Pay or PayPal. I would rather not share my CC info. Jimmy John’s offers Apple Pay and I really like that. 2) In your feedback options, please add the option for us to report that we did not receive the items we ordered, along with the ability to explain what was wrong. Periodically I get sweet tea instead of unsweetened... gah!!! Can’t drink the sweet stuff, have to pour it down the drain. I try to remember to check it before I leave the store, but sometimes I forget.
  • Chick-fil-A is missing on a lot of money Jul 3, 2019

    By Jmp813
    I like the app but I think you guys could make a lot more money by gamifying it and adding an achievements tab and using achievements as a way to get additional business from the customers that already love your products and quality of service. It could work something like this- (This is where the thought came from by the way) "The Chick-fil-An Achievement": Order Chick-fil-A breakfast, lunch, and dinner within a 24 hour period and get an additional 25 points on top of the points you already were getting. "The Weekend Warrior Achievement": Order Chick-fil-A multiple Saturdays in a row and get some additional reward points that way. You get where I'm going. It's rewarding people with a few reward points which is easy to do and track for you guys. But can ultimately make you guys loads of money on the back end especially with younger people like myself (I'm a 25 year old running a real estate business) who like stuff and do stupid stuff simply because it was gamified. And forget how much money that can be made on the generation behind me, they waste tons of money on anything that has the word "CHALLENGE" in it lol Good look. God bless. I'll keep my app updated -James
  • Apple Pay Mar 19, 2021

    By The1whoknowsrd
    The app itself is very intuitive and user friendly. My 5 year old can use it very easily. I like that Ui. What I don’t like which is why I had to give it a 3 star rating is the fact that unlike all other apps, you cannot just simply use Apple Pay to purchase your order. You can only use Apple Pay to add money to the app. What sense does that make. I don’t want to have to add money every time I want to place an order. I want to simple choose Apple Pay and pay through Apple Pay. Having to select an amount I want to add to my account is senseless and it makes me want to use it less. Why not simplify it? Why make it so convoluted? It shouldn’t be that much work to simply place your order. It’s pretty evident you can use Apple Pay in the app. Why not take out the middle part. Hey why not just leave the option to add money to the account and have the option to use Apple Pay and let us as the consumer decide how we want to do it? I’m always hesitant with adding a credit card to an app. But Apple Pay is on my phone so no worries there. Adding an amount of money to the app yeah not willing as much. And yes I get that by doing so it makes people more inclined to come back to spend the amount they added but I’m one who would leave it there for 2 years before thinking about it again. Just my 2 cents. Otherwise I love it!!!
  • Jul 31, 2021

    By Alexis Mix
    I don't think I will use this app anymore. I don't know were to start. On the 29 I ordered on the app and they forgot my fries. Then on the 30th I placed an order again YET they also forgot my chicken sandwich. I gave three stars only because I liked that I only had to wait like 5 minutes for the food and it was way better than drive thru
  • Jul 27, 2021

    By Michelle ishappy
    I just downloaded the app to see what breakfast foods CFA has. I JUST WANTED TO SEE THE MENU. That's not possible unless I start an order and enter a zip code. 😠 I don't need to start an order because there are wonderful associates to take my order in the drive-thru. VERY FRUSTRATING.
  • Jul 13, 2021

    By Michael Vega
    I have been using this App for approximately 10 months now and I only have one complaint with it so far. I keep having trouble when I make my pick up orders; the total costs for my orders don't come out right, making difficult to pay my bill. Maybe you can make improvements in this area??
  • Good App Poor Experience @ Restaurant Sep 4, 2017

    By AnthonyDauer
    Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
  • I want to love the app like I love Chick Fil A Jul 25, 2018

    By Sillishelli
    This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
  • Good overall but should allow Dine In option for mobile orders May 7, 2018

    By ostatemike
    I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
  • They do pretty good, except with instructions Nov 17, 2017

    By bookgirl262
    I’ve enjoyed the app - earning treats is awesome. I’ve only ever had one problem but it’s repetitive enough to knock a couple of stars off my rating. My family special orders items frequently so we were thrilled to see the “special instructions” section. For some reason they never follow the special instructions. After finding parking and wading through the line to “quickly” get my order it’s frustrating that EVERY TIME the special instructions are missed. Now we have to stand and watch regular walk-up orders be completed before our mobile order is corrected. This has happens at least 5 times. I’ve spoken with the manager and the GM about what to put to get the directions followed but...nope...it keeps happening. Apologies worked the first few times but now I’m hoping this review does something. Maybe a manual acknowledgment or something when special instructions are on mobile orders. I don’t know but it’s beyond frustrating from such a customer-oriented company.
  • Not pandemic friendly Jul 9, 2020

    By blaumontag
    There is no option for walk-in not everyone drives so there needs to be support for non-motorist. As the app currently is, frustrating experience for both the customer and employees please add support for walk-up customers. Other than this the app itself great however there is a few options that could be added such a customizing food orders and reducing the amount of steps to redeem customer loyalty points. But yeah as it is I still say it’s pretty solid. Navigation is still simple and straightforward One thing to be aware of when using gift cards once you transfer your balance to the app the card no longer has any funds which I feel is a bit curious Below is my pre-pandemic review Original title: Only good to skip the line The ordering experience is great. Easy UI navigation is a breeze However I feel there are a few issues I need to point out, on more than one occasion my order was not correct. I love the app just be cautious of receiving your order correctly, it’s highly aggravating and from what I experienced it appears managers don’t take the customers side I was told there would be an investigation on the matter which consisted of only merely asking an crew member which in my opinion is highly subjective who would own up to an error hard evidence would be rolling back some camera the manager actually had the audacity to contact me back to give me his workers defense when I personally witnessed the error first hand
  • Good Service, Poor App May 15, 2018

    By Dazzikins
    It’s going on three separate times when I’ve pre-ordered my food and when I get there to pick it up, it’s not ready. Before you ask “did you tell the app you’re here and ready to pick up”? Yes I did but for some reason my app just keeps thinking for the last 5-7 minutes to drive to the store to pick up my meal. When I get there it’s not ready because the app never sent the order to the store. Luckily, the manager on watch knew what to do and had my food made fresh to go. But having an app for pre-order is kind of useless if it doesn’t work. There’s a girl that works at the store I normally go to and she agrees that it’s weird that it never shows up. My app just says that the order never went through and I have to talk to the manager. But then I’ll get a receipt saying thank you for your purchase. This is with the latest update you sent out. Please fix this because I’m scared to use my lunch time to get food prepared and be late to work because the app doesn’t work.
  • Confused CFA Guests May 8, 2019

    By reedjschueler
    As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
  • Jul 9, 2021

    By MeAH
    Restuarant...amazing ppl App...stinks since last update...i cannot login or reset my password. Even typing this msg was a big pain. Come on developers have a few ppl test before throwing it out to all.
  • Clumsy process to redeem awards Jan 19, 2019

    By You know me.
    Redeeming awards through this app is extremely clumsy, which is especially frustrating in a drive thru. You first have to select what item you want to redeem. It then gets added to the “awards” screen. THEN you have to go to that screen and click “redeem,” at which point it brings up a barcode to be scanned. HOWEVER, if you let your phone go to sleep and then wake it back up again, the app seems to forget that you were about to redeem an award and just scans as if you’re paying in full. It happened to me this morning. Only when I looked at my receipt later did I realize that I paid full price and did not get my reward. ALSO, once you “redeem” an award, it will then expire in 30 days. The whole process seems needlessly complicated. I don’t even know how it would’ve worked if I had received my award. Would I have had to scan twice? Once for the award, and once to get credit for my purchase? I love Chick-fil-A, but I might just stop using the app. It feels like more trouble than it’s worth.
  • Disappointed. Aug 30, 2019

    By jessicaroberts2
    I ordered breakfast this morning through the app at 10:20 because I knew I was 10 mins away and wanted to get the breakfast order placed so they could make it and have it ready for me by 10:30. The app said to confirm when U got there so they could bring the order out, but on my way there I got a notification that said “open the app and we’ll start making your order” which confused me because before it only said to confirm when I arrived at the restaurant . Then I got there at exactly 10:30 and went inside because I chose indoor pickup. I opened up my Chick-fil-a app, ready to tap “i’m here” and I got a pop-up notification that said breakfast had ended. I figured this was just a notification for everyone on the app, so I went to confirm that I was there and suddenly the order disappeared with no trace. There was no transaction history, no fee, nothing to show. I ordered ahead to be able to quickly pickup my breakfast, and instead I was left with wasted gas and time. I am extremely disappointed by this.
  • Don’t like the revamp Aug 8, 2018

    By zelasmetallium
    I preferred the older app for both ordering, pick up, and also the rewards program. It used to be somewhat of a game/lottery to see what reward will I be getting, now this redemption of points make it less joyful to see what reward I will get, and also disappoints me that I must spend less amount to get certain rewards. In the old system I will go out of my way to order, and even buy stuff because I feel bad for getting something for free. Now I no longer feel obligated nor will I go as often. Also the order pickup process was confusing: the animation changes now when you get closer to the store, and it makes it seems like by seeing this animation change, the restaurant is now preparing he order; in fact you still have to press a button for them to start an order, so last time I waited 5 minutes before I realized I had to do that. Final note, not all chick til a’s seem to have this working, once I updated the app and ordered, the one I normally go to said they never got the order.
  • Glitches should be fixed Aug 20, 2019

    By Mary Moorefield
    I am normally pretty much a Chick-fil-A ambassador - I trumpet all things Chick-fil-A. My recent experience with the app was negative, however. I knew how much I had to spend before a certain date to keep my red status. But when I got within a week, although still thinking I needed to spend about $11 more dollars to keep it, the app said I had achieved it until 2020. I figured I had miscalculated, so it was a relief to get there. However, the next time I opened it after the rollover date, I was knocked down to silver status. I contacted Chick-fil-A, and basically, the response was “yes, there was a bug that did this, tough luck.” If I had know of the glitch, I would have kept spending to keep the status. I’m not happy with the app or how this turned out. Additionally, the app doesn’t tell you on the main points screen how many points you have and need to earn to keep your status anymore. Please bring this back. Basically, the app was way better before the major overhaul.
  • Beware of glitches Apr 7, 2018

    By BvrCvr
    They should name the treat program the bait and switch program. The last two times I’ve selected a treat to redeem, it somehow takes off a different treat than the one I chose. The one deleted just so happens to be of greater value than the one chosen. Reporting it to customer service both times, they told me to turn off treats to avoid this. Duh, how can I redeem the treat I want to use if I do that? Beware there is no recourse if funds are taken from your autopay without your permission. On another visit, a cashier charged the autopay on my app while I was trying to get her to correct my order. I was told it was my tough luck by her and the assistant manager. Supposedly once funds are taken off by the store, there is no way for them to reverse the transaction even if they screwed up. I wound up paying for an order of food that I didn’t want. Third complaint, even though I was signed into my account and ordering through the app, I did not receive credit for a sizable catering order.
  • Needs work Oct 25, 2017

    By satodd09
    Loved the thought of being able order ahead but learned the hard way you can't do drive thru. I was in a hurry, placed my order and when I got there was told I had to come inside. The entire point was not having to get my 3 small kids out of the truck. Waste of time. Now it's not even giving me the treats. It's been saying I have treats waiting for a week now but the treats never load so it's not tracking anymore and I've wasted 2 visits because I'm not getting credit. Edit on 10/25 - I’m using the app and it keeps telling me to download the app so I can order online. I already have the app and I’m trying to place an order for a tray. It doesn’t let you use the app to pay for catering orders and you can’t add single entrees to the catering order. Would have been much faster to just call the store and place the order. I was also never notified that I had a treat waiting and just saw that one had expired. Disappointed but still love my CFA!!
  • App works, but actually getting your order is a toss-up Oct 21, 2017

    By K.Em.54
    Disappointed and hungry I am now. This is a nice app, relatively easy to use. However, there are no clear explanations or rules about how far in advance you can order and how long before your order gets cancelled. I suspect individual stores can adjust how they handle this. My first try to redeem the free order was problem-free. The second time (after being spammed numerous times reminding me to use the app), I placed an order at 10:15am for breakfast. I got to the restaurant at 10:35--5 minutes after breakfast stops being served, only to be told my order had been cancelled with no further explanation provided. I get the time limit--but where is the warning of that in the app? If I order something else and don't arrive for 20 minutes, will it also be cancelled? The manager I spoke with couldn't tell me, and he offered to comp lunch (appreciated), but really I didn't rush there in the morning for lunch.
  • App is not user friendly and makes no difference Feb 1, 2018

    By Regular cudtomer
    I have ordered through the app a few times, it does not speed up nor make it more convenient to get your food. I still have to park and wait in line inside the restaurant like everyone that has ordered ahead. Though the app let you add the free item from their monthly calendar to your order, nowhere does it says that these items HAVE to be redeemed inside the restaurant, so my credit card was charged for a supposedly free item that cannot be refunded. The app is only good for showing your rewards and redeeming them. In the end, it’s still the easiest and fastest to order through the drive through. If you want to make this app better, then give the option of picking up your order from the drive through and the ability to redeem your free calendar item within the app and not inside the restaurant. Until then, I will continue to order from the drive through.
  • Jul 23, 2021

    By Adrienne Dery
    This app has continued to crash every time I get to the checkout stage it's never worked for me. Keeps telling me that there is some sort of connection error I've tried even using it from my house I've tried using it right at their restaurant I've tried using it in the driveway it makes no difference. I've cleared the cash I've uninstalled I've reinstalled I've kicked all the tires and still the car won't drive. If I want addicted to their damn chicken I never go to Chick-fil-A again.
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
  • App Hacked, Nothing Was Done May 31, 2019

    By rynpup
    When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
  • Jul 26, 2021

    By Timothy Lane
    Why is my review disappearing? This is the third try. I'll keep coming back until they fix this broken app. Here is the problem: My local Chick Fil A does not support Chick Fil A One. So this app is worthless to me. I can't even look at the menu unless I can use the "One" feature. Garbage.
  • Jul 27, 2021

    By Natalie Aleman
    Wouldn't accept payment. I tried for 20 minutes to get the app to accept payment. I tried three different cards, I tried PayPal, I tried uninstalling and reinstalling the app, nothing worked, it kept giving me the same error over and over again. since the drive-thru line was wrapped around the block today, this was a really bad time for the app to decide to not work, and it doesn't give you the option to contact someone for help or even let you just provide payment at the car.
  • Jasper, Al Chick-fil-A May 22, 2019

    By sharalegg
    I eat there literally 3-5 times a week. I always order through the app, and most of the day time employees know me by name. I eat there on my way to work because ordering through the app and going in to grab my food used to be fast and convenient, and my order was always correct. That is no longer the case. It takes longer and longer to get my food, and often I don’t get napkins or all of my condiments. And I don’t know this until I get to my car because they tape the bag shut. And even that takes entirely too long. They can’t just fold the bag over and tape it. Instead it has to be rolled down ever so carefully. Anyway, today was my last straw. I decided to order through the app and pick my food up at the drive thru because I’m working at home today and was still in my pajamas. I got there well before 10:30 but didn’t get to the speaker until 10:31. I was told I couldn’t get my breakfast. It was literally 1 minute late, and if your employees hadn’t suddenly become slow as hell, I would’ve been at the window well before 10:30. So I left and went to Jack’s who served me even though it was a few minutes after 10:30. I’ll let them have my regular business from now on.
  • Jul 22, 2021

    By Mike Bohrer
    Mobile app lost password, reset is and endless loop. Phone number for support is another loop of someone will call you back.. password limbo for 3 months. At this point, I've about given up on eating there as they can't see to get support figured out.
  • Disappointment Aug 20, 2020

    By edwin.0889
    I downloaded the Chick-Fil-A app in the beginning of the year and it was working perfectly fine with redeeming my rewards. Few months later I try to redeem some points making different purchases on different days thinking I would get my rewards for free. Well it’s added to my cart as a free item but then I go to confirm my order and pay through the app. I get an error that reads there was a problem with your payment method. I confirm my card info is correct and I select the card I had prefilled in the app. I’m thinking great it went through. Well I look at the receipt and it’s charging me for the rewards that should have been free. The employees don’t know how to help me and they directed me to call customer support. I reached out to them on several occasions and they say they are still looking into it. Well then I receive an email telling me sorry we haven’t gotten back to you but here’s a free sandwich rewards hopefully this makes up for what was going on. No! I still can’t redeem I’m points without actually having to pay for it when it should be free. Oh. I also did try all the trouble shooting techniques I was told by the customer service rep to try and none work.
  • Jul 15, 2021

    By Vicky Cody
    This app use to be the best thing since sliced bread. But now that they don't bring it out to the car it's worthless. What's the point of this app if I have to go in anyways. If I wanted to go into the store I would have ordered inside so they dont have as much of a chance to mess my order up. I guess I'll go thru the drive thru from now on, which means I will go to chick fil a a whole lot less now bc that drive thru is horrible and now this app is worse than that. Do not bother with the app.
  • Jul 31, 2021

    By Lili El
    Can't find the store I'm right next to. Zoom in, clearly says Chick-fil-A restaurant, search the area and they can't find anything. App won't even allow me to see menu items without first finding a store.

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