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Chick-fil-A

Chick-fil-A

Chick-fil-A, Inc.

Earn points, redeem rewards, and reach new tiers with increasing benefits.

4.9 Ratings 2M+ Reviews 10M+ Downloads
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About Chick-fil-A

Earn points, redeem rewards, and reach new tiers with increasing benefits.
see more about Chick-fil-A

Ratings & Reviews

4.9
1.7M+ Ratings
  1. 5
    95+%
  2. 4
    3+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Feb 25, 2021

    By debbie sangchat
    This makes ordering and pickup so easy. I wish everyone would use it. Those reward points add up quick too! Just put in your order and drive to your selected location, get in the drive thru line and tell them you have an online order, and they move your order from pending to the active queue. Boom, done, and you have payment already setup in the app, so that's done too. Just pick up your delicious food and go.
    more
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
    more
  • Feb 3, 2021

    By Viyae Nugent
    This app is one of the best food ordering apps I've used. Plenty of order customizations and it's easy to redeem rewards and save your favorite orders. If I could ask for one thing it would be the ability to update your pick up vehicle once you've already placed an order. Several times I've switched cars only to find I couldn't let the servers know my vehicle had changed. So far no problem but if you can change the pick up method after ordering, why can't you change the vehicle too?
    more
  • My 2 cents because I use the app daily Feb 7, 2019

    By Stephanie Lovett
    So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback
    more
  • Pretty Perfect Oct 10, 2018

    By CKW96
    This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
    more
  • Terrible customer service response time Nov 7, 2019

    By Parr505
    I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
    more
  • Feb 24, 2021

    By Tyler Nelson
    Not the employees or the food quality at fault. Just a rating on the app. There is no actual way to schedule a pick up time. The employees only see your order once you arrive at the restaurant. Even putting my order in ahead of time still didn't change the fact I had to wait an additional 15 minutes to receive my food defeating the purpose of ordering ahead of time. Would have been faster to just go through drive thru.
    more
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
    more
  • Feb 26, 2021

    By Amelia Sabato
    Everytime I try to select a store, it says they are "closed" and will not let me place a mobile order. What is the point of having a mobile app if you cannot preorder? I have wanted to place and order at least 5 or 6 times in the last couple weeks and the app is still not working. Chickfila is losing out on a lot of business because of this issue. Tried uninstalling, clearing cache, logging out and signing back in... Nothing fixes the issue.
    more
  • Feb 15, 2021

    By Vitality
    Recently the app has been very unreliable. There are days where your curbside can't tell where you are, even with no other interference or issues, so your stuck waiting for the app to play catch up for 10+. Tho, even worse than that, a newish glitch has been relentless. This bug, makes it so you CANNOT order. Anywhere. It will say "we're having issues, try again please." Now, if that wasnt vague enough, sometimes it will do this because you selected an item out of stock.....even tho it wasn't.
    more

No reviews available

  • Feb 25, 2021

    By debbie sangchat
    This makes ordering and pickup so easy. I wish everyone would use it. Those reward points add up quick too! Just put in your order and drive to your selected location, get in the drive thru line and tell them you have an online order, and they move your order from pending to the active queue. Boom, done, and you have payment already setup in the app, so that's done too. Just pick up your delicious food and go.
    more
  • Yay for Chick-Fil-A! Apr 11, 2020

    By Amberthegreat
    My family and I LOVE Chick-fil-A! I use the app more often than any other app on my phone. I’ve been a “red member” since day 3 of downloading it. I only request one change, when ordering curbside, could you add an “other” option for vehicles... I’m a paramedic and have to grab and go sometimes. When our food is brought out they are looking for a “red truck” because we can’t fit in the drive through but, a “red truck” is not usually associated with an ambulance so we have to catch the person with our food before they quickly see that there is no “red truck” in the curb side pick up area and go back inside (we don’t fit in those parking spots either). If we could have a option to fill in “ambulance, fire truck, police car, 18 wheeler... etc.” that would just take this app to the next level! My co-workers and I would be even more ecstatic that we could be more specific and get our delish food without any confusion to the amazing teams that save us in our time of hunger. Either way, the app is great and makes getting food easier for us.
    more
  • My 2 cents because I use the app daily Feb 7, 2019

    By Stephanie Lovett
    So there are three complaints I have, but at the moment I can only think of 2: 1. When loading money into the app I love that there are different payment/card options. However, I cannot pick anything less than $25 to reload. I would like for the amount to be adjustable to MY personal situation. I understand people miskey and may make the mistake of adding more funds than intended, but if the top threshold is $100 then I don’t see where the big problem is. 2. I have a lot of rewards, and last time I made the mistake of picking a frosted lemonade instead of the milkshake. The picture look almost alike so it was silly mistake while dealing with 4 kids in tow. The manager couldn’t back out of the reward to pick the right now, but thankfully the points were the same for milkshake & frozen drink so it wasn’t a big deal. The problem comes when one may double tap the wrong reward (happened to me!) and then you have 2 fries when you only wanted one. 3. Will come back to give feedback
    more
  • Pretty Perfect Oct 10, 2018

    By CKW96
    This app is perfect, I’ve never had an issue and it is very dependable. I deliver pizzas and sometimes I’m in the mood for a grilled chicken sandwich or my personal favorite spicy chicken sandwich with strawberry jelly! I usually don’t get off work til after Chick-fil-a closing hour. Also the last couple of hours where I’m from seem to be the busiest. I hate waiting in lines whether it’s drive thru or inside, so being able to place my order after I drop off a pizza, a driving 5 minutes to get there, walk into the store, grab my bag and I’m otw back to work is literally genius. Even better I’m able to comfortably ask my brother or my boyfriend to pick up food otw without dealing with money or them putting in the wrong order etc. This app is fabulous and I’m upset with myself for not getting it sooner lol. If there was anything I could change on here is giving me an option to write notes like, extra crunchy chicken, or give an option to have a large water, but that’s simple and I’m sure it’ll change soon😁
    more
  • why YOU should get Chick Fil A May 2, 2020

    By isndkgsbskag snak
    Please read the whole thing. Chick Fil A is my pride and joy. when i’m feeling down, and fry, upset, hangry, hungry, or my heart is broken, Chick Fil A is my cure. my usual order is a 12 count meal with either a coke or lemonade. first of all, this lemonade is exquisite. so juicy, sweet, but the perfect amount of tartness. next of all, it is grilled and friend also perfectly. when i eat it, i am filled with happiness. it makes my day usually once or maybe twice a month. i am usually a pretty healthy person but i would do and break any rules to eat my chick fil a. during the global pandemic, unlike any other fast food restaurant, chick fil is not touching anything of yours, so things don’t spread. not only that, but i notices that there were around 15 workers helping at cars so the line would go faster. i was practically outside of the chick fil a drive through and i only spent 5 minutes durning my visit. my food was EXCELLENT. not only warm, but hot. Chick fil A will always be my go to snack, or meal. i love chick fil a with a passion and will never give up on it.
    more
  • Feb 3, 2021

    By Viyae Nugent
    This app is one of the best food ordering apps I've used. Plenty of order customizations and it's easy to redeem rewards and save your favorite orders. If I could ask for one thing it would be the ability to update your pick up vehicle once you've already placed an order. Several times I've switched cars only to find I couldn't let the servers know my vehicle had changed. So far no problem but if you can change the pick up method after ordering, why can't you change the vehicle too?
    more
  • Feb 18, 2021

    By Michael Traficante
    Very good, great drivers and app is very convenient. However lately the app does not seem to be accepting orders yet it shows order has been made. Would be an hour since I placed order that I realize that it's actually not working. I would have to sign out and sign back in just about everytime I make an order. Either way love it, just need to have the glitch fixed
    more
  • Feb 6, 2021

    By P C
    I can't order breakfast clearly during breakfast time and it's not allowing me to select the side or the drink with the order. I called the restaurant and they were having no reported issues. Closed out the app and removed from open apps about 5 times. Then uninstalled and reinstalled the app and still the same issue. If you have recently did an update to this app please do a roll back this is horrible can't even place an order!!
    more
  • Rewards program has been DOWNGRADED Aug 2, 2018

    By Curtisamongus
    Used to be really happy with ChikFilA rewards program. I would get free food items every few visits. However, they just changed their rewards program into a tier based points system. For example, the lowest level gives you 10 points for every dollar. To give you an idea, salads (which I used to get for free around once a month) take 1500 points to purchase. That means you would have to spend $150 in fast food at ChikFilA just to get a free salad. The top tier (red member) requires 5000 points to maintain red-level status. Red members accrue points faster by getting 12 points for every dollar and get a few more benefits - nothing that much more amazing than lower level members. 5000 points is over $400 in fast food within a year. I don’t think my arteries could handle that. Anyways, as far as the app goes it’s great and easy to do mobile orders. However, I don’t think I will be spending as much at ChikFilA as I used to because of the rewards program changes.
    more
  • ONE THING NEEDS IMPROVEMENT Nov 17, 2018

    By Nancyw69
    The only thing about this app that needs improvement is the where you can put a note to the store. My family and order through the app and love it for the most part, however, the spaces it gives to let the store know something that you would like them to do is NOT enough! I just tried to put that I want the fries in separate bags that have salt on them and this is all I could put and had to do it without spaces between words to put the message: UNSALTEDFRIESSEPARATEBAGMARKED So I was trying to say that I wanted the unsalted fries in a separate bag and mark it so I would know which ones are salted and which ones are not, but the above message took every space it gives you, so if you wanted to ask tell them to put one of the meals in a separate bag or to put all the sauces in separate bag or anything else there is no way to do it! And now I just noticed that when you review your order details after you submit it, you can’t see the message you sent with it. That also needs to be corrected! One last thing I just remembered, I know that when I got through the drive thru or go inside and order, I can order the fruit cups without one of the fruits that I don’t care for, but it doesn’t allow that on the app, so that would also either need more space on the message part or the option to remove one of the fruits from the fruit cup! In the end, I don’t really understand why the message part is SO limited with spaces! :/
    more
  • Good App Poor Experience @ Restaurant Sep 4, 2017

    By AnthonyDauer
    Overall it's a great app. Customization of orders are limited. If want lettuce and no tomatoes, you can only do that with the original sandwich while you're not able to remove it from the deluxe version. At Fairfax Circle, a normally very busy location in my experience, they do not have dedicated parking for mobile orders, but insist that mobile orders are picked up thru walk-in vice drive thru. The app includes a notification that you're at the restaurant with the caveat it is to provide the freshest food. Sitting out in the parking lot until there's a space to park is not going to keep the food fresh. They should be able to either take my order number at the drive thru and enter it so I am in the sequence or it's an option in the app to notify them the customer is in the drive thru queue. Or reserve a space for pick up orders like every other restaurant in the country pretty much does for their mobile orders. The customer isn't going to know the parking lot is full before they arrive and the mobile order is to place your order before you even arrive at the restaurant with your custom choices.
    more
  • I want to love the app like I love Chick Fil A Jul 25, 2018

    By Sillishelli
    This app is mediocre at best. I got a Facebook notification about a free sandwich if I purchased online today. Ordering chicken minis online from home worked to begin with but that was where the success ended. I left home and immediately couldn’t access my order to “pull up and let them know” I was at the restaurant. I have not once ever, despite re-downloading the app at least 3 times, been able to view orders or treats without being on wifi (typically mine at home). I have an iPhone 8+, have the latest version of ios, and sufficient memory on my phone for the app. But I get the message that the app “isn’t connected to the internet”—whaaa? I live in a town of 200,000 on a major highway with LTE everywhere. So, to solve my problem I just pulled up to the drive thru and told them I had an online order. The girl gave me my food but gave me no free sandwich or comparable breakfast item. I thought the free item might come as a notification on the app but nope, not there, either. A disappointment altogether...Please get the glitches fixed on this app once and for all.
    more
  • Good overall but should allow Dine In option for mobile orders May 7, 2018

    By ostatemike
    I really like the app. I have a few wishes for the app and rewards program. First, I wish we could exchange rewards earned for other equivalent food/drink options. Often, I earn a breakfast biscuit and never use them, because I don’t like biscuits. I wish it would just allow you to get a monetary credit on your order in the amount of the retail price of the freebie offered. I also wish they wouldn’t expire so quickly, but I don’t foresee them giving any consideration to that. Most importantly, I think mobile orders should allow the customer to choose not only between Carry-out and Drive-thru but also Dine-in. It seems odd to me that you can order for carry-out but not feel welcome to eat in the restaurant if you so choose. Tried to order this morning (5/07) and the app crashed several times and would never submit the order. So I had to order the old way and wait during morning rush hour. Usually the app works well, but this morning, it wouldn’t allow me to submit my order despite 5-6 attempts.
    more
  • Feb 5, 2021

    By Sandra Vasquez
    It's a good app. The only thing I've noticed, is that sometimes the drive thru is quicker. I don't know if they start preparing the food when you actually get there because it takes a while to get the food alot of the times (which is not helpful if you're in a rush per se on the job). Also maybe needs a work vehicle choice.
    more
  • Feb 15, 2021

    By Vitality
    Recently the app has been very unreliable. There are days where your curbside can't tell where you are, even with no other interference or issues, so your stuck waiting for the app to play catch up for 10+. Tho, even worse than that, a newish glitch has been relentless. This bug, makes it so you CANNOT order. Anywhere. It will say "we're having issues, try again please." Now, if that wasnt vague enough, sometimes it will do this because you selected an item out of stock.....even tho it wasn't.
    more
  • Confused CFA Guests May 8, 2019

    By reedjschueler
    As a Team Member, I feel obligated to express some of the thoughts guests express to me about the app, because we run into a lot of problems with it at my CFA. Rewards are too hard to get to and slow down the flow of ordering. Why is the most important option of Rewards (Redeeming in store) the last page? I often have a hard time telling guests how to get to that page and have to just point at their phone. That's weird. We should be able to explain to guest how to get to this page in simple phrases, like click the button in the top right hand corner. Not click the present (you have to say present because the font that says "Rewards" is to small to read) Then swipe over in the top 1/3 of the screen twice. Thats weird, and we often say like "sorry our app is a little weird" to guests to make them to feel like its their fault. Overall, there's a lot of messy parts. Guests also try to scan to pay and don't know they didn't hook up money, and this is just because the font on button is just way to small. In Florida, about 50% is 50+, and you we cant depend on them being able to read the very small text so we just say tap the 1st or 2nd button, but it would be much easier if everything was just readable. I hope these thoughts help in improving the app. :)
    more
  • Feb 22, 2021

    By The Driver Sensei
    Have not eaten Chick-fil-a since! The app constantly say that EVERY SINGLE location is closed, despite being at an open location or checking any location for the last month. Support team are "working the issue" but nothing so far. I've installed numerous times, cleared the cache and data so many times, VPN, and any other reasonable troubleshoots...nothing. 'ol well.
    more
  • Feb 24, 2021

    By Drew Van Heuveln
    Does not work anymore. I get all the way to the "Complete your order" button and after that it says "We're sorry something went wrong with your order please try again later." I've tried clearing all data, uninstalling, then reinstalling. No luck.
    more
  • Feb 18, 2021

    By Johanna Oramas
    It only works every other time. Even when I have full strength 5G mobile network it freezes and can't place an order. Very annoying. Also there's no way to use split payment (use your gift card balance and credit card).
  • Terrible customer service response time Nov 7, 2019

    By Parr505
    I purchased food at roughly noon through the app and received a “503 error”. I then went in to the store and paid for my food the old fashion way. About 7 hours later I got a notification saying my food was ready, and my card was charged and my free sandwich reward was used. Tech issues happen, I get that, but the customer service is TERRIBLE. I’m currently on hold as I write this. I emailed in a few weeks ago with no response. After a few days I called in after I didn’t get a response. I was told my issue was being handled by a “regional manager” on the first call. No time frame was given on a resolution which is fine I guess. Here I am, 3 weeks later without a resolution and I can’t even talk to someone on the phone due to hold times. I was kicked off the line while waiting to talk to a rep and I’m on hold again. When the app works as intended (it usually works fine), it’s an excellent app. However, when things go wrong you have to rely on the customer support team to give a resolution within their policy. I can no longer order food from the app with confidence due to the poor customer service experience. If something goes wrong on the app, expect to have your money tied up for weeks and even months. I don’t even know if my issue will be resolved at this point. It’s a shame because the app works so well most of the time and the user experience when it works is excellent.
    more
  • Feb 24, 2021

    By Tyler Nelson
    Not the employees or the food quality at fault. Just a rating on the app. There is no actual way to schedule a pick up time. The employees only see your order once you arrive at the restaurant. Even putting my order in ahead of time still didn't change the fact I had to wait an additional 15 minutes to receive my food defeating the purpose of ordering ahead of time. Would have been faster to just go through drive thru.
    more
  • Can’t add multiple gift cards or multiple orders. Account switch limit Nov 20, 2018

    By AppleJedi
    One star! The old app allowed you to stack multiple Chick Fil A gift cards but the new one does not. My local grocery only sells Chick Fil A cards in multiples of $10. I buy them there for fuel rewards. $10 doesn’t feed my family. Additionally the new app won’t let you place an additional order for food if you forgot something. You must pick up your first order before the app allows you to place another. This means going in and standing in line to place an order for the additional item. This wastes a lot of time! Some rewards won’t let you redeem two in the same order so this reduced functionality forces you to complete the first order to be able to redeem your treat reward in a second order. One more thing... old app remembered the previous Chick-Fil-A login email and the new one does not. I buy multiple cow calendars and now it’s more work to log out of one account to redeem the monthly treat and then log into another at the same Chick Fil A visit usually. For example we will use my account for my calendar treat and then my son’s account for his calendar treat of the month. Old app remembered the previous email address to save time typing it in but new one makes you delete it and type it all out. Inefficient! Your developers should be ashamed of themselves for butchering the app! Please bring back the original superior app!
    more
  • Feb 26, 2021

    By Amelia Sabato
    Everytime I try to select a store, it says they are "closed" and will not let me place a mobile order. What is the point of having a mobile app if you cannot preorder? I have wanted to place and order at least 5 or 6 times in the last couple weeks and the app is still not working. Chickfila is losing out on a lot of business because of this issue. Tried uninstalling, clearing cache, logging out and signing back in... Nothing fixes the issue.
    more
  • App Hacked, Nothing Was Done May 31, 2019

    By rynpup
    When I discovered that someone hacked into my Chick Fil A app and was using my credit card to add money to a digital gift card, I immediately called customer service. The representative admitted it’s very likely someone did hack my account and discouraged me from deactivating it. I took his advice and instead changed my password, enabled Touch ID and removed my credit card information from the app and called the card company. My card company handled everything perfectly, but the next day I discovered my account was still being used by someone on the other side of the country. I called Chick Fil A customer service again and he submitted a form to have my account deactivated. It’s been a week, my account is still being used by the hackers and nothing has been done on Chick Fil A’s part. I’m shocked by how hard it has been to keep my account secure. Even though I’ve enabled Touch ID and changed my password, it seems as though there’s no way to force a log out so whoever used my account the first time is still able to do so. And I don’t have the capability to deactivate my account myself because of the outstanding balance the hackers put on the digital gift card linked to my account. As soon as I get customer service to do their job, I am deleting the app and will never re-download.
    more

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