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Cerebral - Mental Health

Cerebral - Mental Health

Cerebral

Online Rx and Counseling

3.8 Ratings 165+ Reviews 5K+ Downloads

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About Cerebral - Mental Health

Ratings & Reviews

3.8
165+ Ratings
  1. 5
    68+%
  2. 4
    2+%
  3. 3
    2+%
  4. 2
    2+%
  5. 1
    25+%
Write a Review
  • So excited , some updates needed Dec 29, 2020

    By AAJLeavinYouASurvey
    I’m very excited that this is in the App Store now! I hated navigating to the website off of my phone, as it was easy to forget about & other reasons. The app looks great, has all the tools I need! However, there is a delay from when you click the send button to when it actually sends the message, and I clicked it multiple times like a crazy person and accidentally spammed my care counselor with a bunch of copies of the same message.
    more
  • Feb 21, 2021

    By Mikaela F
    My therapist said I should get evaluated for medication months ago, but I couldn't get in to see anyone who could prescribe me anything. I found cerebral and this app and it's been so much more than medication. I feel like I've known Krystal for years! She was so easy to talk to.
    more
  • Feb 19, 2021

    By Madeline Mitchell
    I get so much out of those sessions every month, I wish every therapy session was like this, I don't feel like she is judging me and there is no mental health stigma during our sessions, I wish all mental health treatment was like this
    more
  • Cerebral is a lifesaver! Feb 11, 2021

    By Katerey07
    I started Cerebral and it made my life a lot easier, especially during the pandemic. I liked not having to wait so long for an appointment and not having to go in person. It is flexible and the app made it easier to navigate. I liked being able to everything from my phone, so it’s always in my pocket! All the CareTeam was brilliant, including the customer service. I could tell that really care. Overall, great experience for me so far and can’t wait to continue.
    more
  • Feb 5, 2021

    By Luis Augusto
    This has been a great experience so far, it's very easy to get connected with a counselor and have had no trouble scheduling appointments!
  • LISTEN TO THIS REVIEW BEFORE GOING THROUGH WITH THIS APP Feb 22, 2021

    By Desiree Marino
    I really loved this program. But the moment I switched to a different provider that was covered by my insurance I stopped my service. When I needed to tell my new doctor the medication that I was prescribed by the provider on here all my information is gone. I am being asked questions like how many milligrams exct.. I was taking and I could not give an answer! Mind you I was prescribed meds that can not just be stopped or I will experience severe withdrawal symptoms! I couldn’t even find the providers name anymore! I looked completely delusional! I reached out to customer service and have not heard anything back I am absolutely disgusted not only for the unprofessional actions but for the facts they made me look an absolute fool! I promise this is the review that should really make you think is the price for this horrible service worth it? Do they care about your well-being or your money? You can find better and more effective services else where!!!
    more
  • Unavailable Providers, No Customer Service Feb 23, 2021

    By Pton 08
    If everything remains steady, Cerebral’s OK. If you change anything, it all falls apart and no one will help. After moving to a new state, Cerebral changed me to a provider with no availability for over a month. Messages to my care coordinator took nearly a week to get a response, and the response was giving me the same provider with the same lack of availability. Calls to customer service weren’t answered. If they won’t even respond to you and can’t give you an available provider, what are you paying for? Not worth it. UPDATE: As requested in a response to this review from Molly V., “Cerebral Coordinator”, I called Cerebral to speak with her at 11:30 am PT on a Tuesday. After waiting on hold for 12 minutes, I was not able to get through to ANYONE (let alone Molly V.) and was told to leave a message that they would get back to within 24 hours, longer over weekends. See my point, Molly?
    more
  • Feb 19, 2021

    By Sybil Jackson
    Please don't fall for this I got 2 payments of 90$ taking off in one day... For what cuz they said it would be less than 30$..I called & checked my transactions on my card the got me 4 times in 2 days!! Please listen to the negative comments whom are truly real don't fall for the positive lies as they will be soon getting you also!!!
    more
  • AVOID Feb 17, 2021

    By they wont refund our money
    The people on cerebral have no training or options to deal with people who have severe reactions to medications. They prescribe extremely Serious medication for things that can be treated with something less extreme. They are very nonchalant about prescribing medications that are known to cause extreme side effects in many people, some of these meds even require a dr to monitor your kidneys and liver, but they won’t tell you that. They take an age to answer, and it’s clear it’s just a money grab. Go to a real doctor, this service is dangerous. They completely disregard the risks of the medications they are prescribing, and you can’t reach someone quickly if something does happen to you. 2/10. Medications for mental health are not to be taken lightly. Go to a doctor if you need help, or seek a counselor, don’t sign up for this.
    more
  • Jan 30, 2021

    By Ben Leopold
    The therapist I was connected with was not a good experience for me and I ended the session after a few minutes. At my 2nd apt, I waited 20 minutes to be connected only to discover that the video call wouldn't work although I had a strong internet connection. When I finally made contact over the phone 7 hours later, I was prescribed a medication which I had a bad experience with. I am unable to contact anyone at Cerebral. I have canceled my account. I would not recommend.
    more

No reviews available

  • Feb 21, 2021

    By Mikaela F
    My therapist said I should get evaluated for medication months ago, but I couldn't get in to see anyone who could prescribe me anything. I found cerebral and this app and it's been so much more than medication. I feel like I've known Krystal for years! She was so easy to talk to.
    more
  • Feb 19, 2021

    By Madeline Mitchell
    I get so much out of those sessions every month, I wish every therapy session was like this, I don't feel like she is judging me and there is no mental health stigma during our sessions, I wish all mental health treatment was like this
    more
  • Cerebral is a lifesaver! Feb 11, 2021

    By Katerey07
    I started Cerebral and it made my life a lot easier, especially during the pandemic. I liked not having to wait so long for an appointment and not having to go in person. It is flexible and the app made it easier to navigate. I liked being able to everything from my phone, so it’s always in my pocket! All the CareTeam was brilliant, including the customer service. I could tell that really care. Overall, great experience for me so far and can’t wait to continue.
    more
  • Feb 5, 2021

    By Luis Augusto
    This has been a great experience so far, it's very easy to get connected with a counselor and have had no trouble scheduling appointments!
  • Helpful Staff and an Aesthetically Pleasing App Feb 11, 2021

    By sam6041
    I have access to my care team at anytime and they are friendly and help get my questions addressed. They have improved on response time in the last couple months as I’ve communicated with them. My provider and counselor listened to what’s been going on for me and I felt welcome to speak my mind at the appointments. Any issues that come up, the staff is apologetic and goes the extra mile to make it right. The app has a clean and creative interface that I like as well!
    more
  • So excited , some updates needed Dec 29, 2020

    By AAJLeavinYouASurvey
    I’m very excited that this is in the App Store now! I hated navigating to the website off of my phone, as it was easy to forget about & other reasons. The app looks great, has all the tools I need! However, there is a delay from when you click the send button to when it actually sends the message, and I clicked it multiple times like a crazy person and accidentally spammed my care counselor with a bunch of copies of the same message.
    more
  • Love the support app is meh Feb 8, 2021

    By decarlas1
    When trying to review my first meeting it won’t let me hit the submit button. So now every time I try to go into the app the review how your call went keeps popping up and there is no way for me to review when The submit button isn’t working. It’s a bit annoying.
    more
  • Can’t Cancel? Feb 22, 2021

    By nasoken
    I’ve been trying to cancel my subscription but it has been saying error for days now. Otherwise, it’s an alright app from what I’ve experienced.
  • AVOID Feb 17, 2021

    By they wont refund our money
    The people on cerebral have no training or options to deal with people who have severe reactions to medications. They prescribe extremely Serious medication for things that can be treated with something less extreme. They are very nonchalant about prescribing medications that are known to cause extreme side effects in many people, some of these meds even require a dr to monitor your kidneys and liver, but they won’t tell you that. They take an age to answer, and it’s clear it’s just a money grab. Go to a real doctor, this service is dangerous. They completely disregard the risks of the medications they are prescribing, and you can’t reach someone quickly if something does happen to you. 2/10. Medications for mental health are not to be taken lightly. Go to a doctor if you need help, or seek a counselor, don’t sign up for this.
    more
  • Jan 26, 2021

    By adh__d ominick
    Useless. sat through a 45min phone call with my "care provider" getting asked all the most personal questions you can think of, only to be told at the end that they won't treat me. Idk what actually qualifies you to be helped by these people, but apparently mental health issues don't. Now I'm trying to cancel, I've sent requests directly to my "care team", through support email, and spent 30 min waiting on hold just 2b told I would need to email a form? I came way more stressed than b4.Stay away
    more
  • LISTEN TO THIS REVIEW BEFORE GOING THROUGH WITH THIS APP Feb 22, 2021

    By Desiree Marino
    I really loved this program. But the moment I switched to a different provider that was covered by my insurance I stopped my service. When I needed to tell my new doctor the medication that I was prescribed by the provider on here all my information is gone. I am being asked questions like how many milligrams exct.. I was taking and I could not give an answer! Mind you I was prescribed meds that can not just be stopped or I will experience severe withdrawal symptoms! I couldn’t even find the providers name anymore! I looked completely delusional! I reached out to customer service and have not heard anything back I am absolutely disgusted not only for the unprofessional actions but for the facts they made me look an absolute fool! I promise this is the review that should really make you think is the price for this horrible service worth it? Do they care about your well-being or your money? You can find better and more effective services else where!!!
    more
  • Unavailable Providers, No Customer Service Feb 23, 2021

    By Pton 08
    If everything remains steady, Cerebral’s OK. If you change anything, it all falls apart and no one will help. After moving to a new state, Cerebral changed me to a provider with no availability for over a month. Messages to my care coordinator took nearly a week to get a response, and the response was giving me the same provider with the same lack of availability. Calls to customer service weren’t answered. If they won’t even respond to you and can’t give you an available provider, what are you paying for? Not worth it. UPDATE: As requested in a response to this review from Molly V., “Cerebral Coordinator”, I called Cerebral to speak with her at 11:30 am PT on a Tuesday. After waiting on hold for 12 minutes, I was not able to get through to ANYONE (let alone Molly V.) and was told to leave a message that they would get back to within 24 hours, longer over weekends. See my point, Molly?
    more
  • Feb 19, 2021

    By Sybil Jackson
    Please don't fall for this I got 2 payments of 90$ taking off in one day... For what cuz they said it would be less than 30$..I called & checked my transactions on my card the got me 4 times in 2 days!! Please listen to the negative comments whom are truly real don't fall for the positive lies as they will be soon getting you also!!!
    more
  • Jan 30, 2021

    By Ben Leopold
    The therapist I was connected with was not a good experience for me and I ended the session after a few minutes. At my 2nd apt, I waited 20 minutes to be connected only to discover that the video call wouldn't work although I had a strong internet connection. When I finally made contact over the phone 7 hours later, I was prescribed a medication which I had a bad experience with. I am unable to contact anyone at Cerebral. I have canceled my account. I would not recommend.
    more
  • Not worth it. Feb 23, 2021

    By Cam104828488
    I payed for Cerebal hoping I could make things better since locally it’s hard to even get in with somebody. They even offered a discount that made it $25! Great right? No.. they scheduled all my appointments a month and a few days later (Stupid right? Someone with mental health problems will just sit around for a month before they can even talk to somebody.) and for 2 they charge $85 the next month. My guess is they’re making it look like you’re getting a deal for the first month when really they want you to pay the $85 next month. I don’t have time to wait, and I surely don’t want to rely on an business that functions like this. Sorry, but this will need a lot of work before it’s ready. Here’s a update: They rescheduled it closer (great!) but when I talked to my provider and told her my problems she said “If you think you’re going to get controlled meds, you’re wrong”... I wanted help not to be portrayed as a pill head.. I don’t understand how this app works. But if you want help, go to someone in person. The counselors are rude, was in her pajamas in her room and hung up on me. I paid to be disrespected and to not get any help. I requested a full refund and I’ll update when I hear back from support.
    more

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