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Cerebral - Mental Health

Cerebral - Mental Health

Cerebral

Online Rx and Counseling

4.7 Ratings 10K+ Reviews 50K+ Downloads

Ratings & Reviews

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  • Best Therapy/Medication Experience I’ve Ever Had Jul 15, 2021

    By MegP1991
    1.) I have been with Cerebral for 3 months and I cannot give them enough stars. I have been in therapy for 12 years and have had my medications adjusted multiple times over the last 3 years. This has been the first experience that I feel truly heard by my therapist (Sara W.) and my provider (Monica F.). Their ability to have direct communication with one another has expedited me getting proper help. They make it a priority to get in touch with one another right away when they feel changes need to be made. 2.) Being able to look through therapists’ profiles before committing to seeing one was also a great experience. I got lucky and LOVE working with my initial choice, but it’s great that you can switch from one therapist to another, without having to physically go to a new location. 3.) This app is so convenient and easy to use. I get help from the comfort and privacy of my own home, which has helped significantly to working through my struggles. 4.) I honestly see myself using this service for an extended amount of time! I have been feeling significantly better since starting with them in ways I haven’t felt in years. THANK YOU ALL FOR WHAT YOU DO!!
  • Aug 25, 2021

    By Jesus CrackBabyNumberTwo
    Easy to use. Great providers. I love this app. I really didn't want to go in office to help, so this was the best option for me. I like that I have a lot of freedom, I get app & email & text alerts. Only issue is that I can't track my prescription on the app itself. The button for it just doesn't work. I have to defer to the text message that was sent. Which isn't the biggest thing ever, just a minor inconvenience at most :)
  • Aug 28, 2021

    By E Nix
    They've helped me get out of a really rough spot so I appreciate them for that. But I don't like how difficult they've made it to cancel membership. That in and of itself is stressful...and their app constantly logging you out is extremely annoying for someone who never remembers passwords, lol.
  • Confused why there’s so many awful reviews Apr 13, 2021

    By ggffer
    I’m going to start out by saying I was feeling desperate and have so much anxiety already reaching out for help. I have anxiety naturally to meet someone in person, but so far my initial care video chat was wonderful and my therapist video call really understood me and even went an hour and half into my time without charge. I felt so happy cause I read all y’all reviews and almost canceled my card cause y’all claim this is a scam but my experience so far has been amazing so far✨
  • Aug 27, 2021

    By Amanda Stevens
    I have severe PTSD and anxiety. I was able to look through the available Physicians with four different schedules and I was in within 4 days. I read on here people are saying you can't get an appointment for a month please don't let that discourage you the woman I seen today was absolutely amazing and they had me and like I said within four days so far so good I'm very grateful
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • Aug 22, 2021

    By Katrina Ratajczak
    I had a terrible experience with the online therapy app talkspace to the point where they made my anxiety worse and was looking for a different online therapy. I came across this and decided to give it a try. best decision!! app is super user friendly. great and supportive team. friendly, helpful. I feel comfortable talking with them. they do their best to help me in a timely manner and I appreciate it so much. I recommend completely
  • Aug 21, 2021

    By Mary Boening
    Was told they're working on some app notifications and tasks being duplicated, annoying but still great service. I'm ADHD, questioning if I'm autistic. Had my first online session with a therapist who genuinely heard me, didn't dismiss my questions/concerns then came up with a collaborative plan forward. That in itself is a big deal. IMO an affordable option for people on limited budgets to get decent therapy and meds if they need them.
  • Jun 25, 2021

    By Kimberly Graf
    I really am finding this service useful. It's cheaper then seeing my doctor and very convenient. They have always responded quickly to my concerns and issues. I have no complaints about the company and the services. The app has some little things that bug me. For example it says to schedule and appt when one is already scheduled with my care counselor and pops a message up every time I login. Then it only has you do one monthly survey. The topics are anxiety, depression and insomnia.
  • Jul 9, 2021

    By David Stielow
    The services are good, feel like I am getting valuable assistance. Would like it better if the app didn't kick me out so much (to be specific, I wish it kept you logged in) but it could also be a setting on my phone, maybe I'm missing the stay signed in option, not sure tbh. Still, I recommend it if you're feeling it might be for you!
  • Best Therapy/Medication Experience I’ve Ever Had Jul 15, 2021

    By MegP1991
    1.) I have been with Cerebral for 3 months and I cannot give them enough stars. I have been in therapy for 12 years and have had my medications adjusted multiple times over the last 3 years. This has been the first experience that I feel truly heard by my therapist (Sara W.) and my provider (Monica F.). Their ability to have direct communication with one another has expedited me getting proper help. They make it a priority to get in touch with one another right away when they feel changes need to be made. 2.) Being able to look through therapists’ profiles before committing to seeing one was also a great experience. I got lucky and LOVE working with my initial choice, but it’s great that you can switch from one therapist to another, without having to physically go to a new location. 3.) This app is so convenient and easy to use. I get help from the comfort and privacy of my own home, which has helped significantly to working through my struggles. 4.) I honestly see myself using this service for an extended amount of time! I have been feeling significantly better since starting with them in ways I haven’t felt in years. THANK YOU ALL FOR WHAT YOU DO!!
  • Aug 25, 2021

    By Jesus CrackBabyNumberTwo
    Easy to use. Great providers. I love this app. I really didn't want to go in office to help, so this was the best option for me. I like that I have a lot of freedom, I get app & email & text alerts. Only issue is that I can't track my prescription on the app itself. The button for it just doesn't work. I have to defer to the text message that was sent. Which isn't the biggest thing ever, just a minor inconvenience at most :)
  • Aug 28, 2021

    By E Nix
    They've helped me get out of a really rough spot so I appreciate them for that. But I don't like how difficult they've made it to cancel membership. That in and of itself is stressful...and their app constantly logging you out is extremely annoying for someone who never remembers passwords, lol.
  • Confused why there’s so many awful reviews Apr 13, 2021

    By ggffer
    I’m going to start out by saying I was feeling desperate and have so much anxiety already reaching out for help. I have anxiety naturally to meet someone in person, but so far my initial care video chat was wonderful and my therapist video call really understood me and even went an hour and half into my time without charge. I felt so happy cause I read all y’all reviews and almost canceled my card cause y’all claim this is a scam but my experience so far has been amazing so far✨
  • Aug 27, 2021

    By Amanda Stevens
    I have severe PTSD and anxiety. I was able to look through the available Physicians with four different schedules and I was in within 4 days. I read on here people are saying you can't get an appointment for a month please don't let that discourage you the woman I seen today was absolutely amazing and they had me and like I said within four days so far so good I'm very grateful
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • Aug 22, 2021

    By Katrina Ratajczak
    I had a terrible experience with the online therapy app talkspace to the point where they made my anxiety worse and was looking for a different online therapy. I came across this and decided to give it a try. best decision!! app is super user friendly. great and supportive team. friendly, helpful. I feel comfortable talking with them. they do their best to help me in a timely manner and I appreciate it so much. I recommend completely
  • Aug 21, 2021

    By Mary Boening
    Was told they're working on some app notifications and tasks being duplicated, annoying but still great service. I'm ADHD, questioning if I'm autistic. Had my first online session with a therapist who genuinely heard me, didn't dismiss my questions/concerns then came up with a collaborative plan forward. That in itself is a big deal. IMO an affordable option for people on limited budgets to get decent therapy and meds if they need them.
  • Jun 25, 2021

    By Kimberly Graf
    I really am finding this service useful. It's cheaper then seeing my doctor and very convenient. They have always responded quickly to my concerns and issues. I have no complaints about the company and the services. The app has some little things that bug me. For example it says to schedule and appt when one is already scheduled with my care counselor and pops a message up every time I login. Then it only has you do one monthly survey. The topics are anxiety, depression and insomnia.
  • Jul 9, 2021

    By David Stielow
    The services are good, feel like I am getting valuable assistance. Would like it better if the app didn't kick me out so much (to be specific, I wish it kept you logged in) but it could also be a setting on my phone, maybe I'm missing the stay signed in option, not sure tbh. Still, I recommend it if you're feeling it might be for you!
  • Sep 7, 2021

    By Karen Houston
    0 stars. Do not use this service. The use of this app is dificult. You can not see a list of counselors they just assign you one and if they don't work you're just stuck. Also communication from the counselors is terribly delayed. Everything is through a message. id my best to allow them to do what they promised however I never got any results. This process is beyond overwhelming and made my stress and anxiety worse.
  • Sep 7, 2021

    By Victoria Kilbert
    Nothing but issues. My counselor straight up didn't call for my 3rd scheduled appt. Customer service said my subscription would be adjusted accordingly, never was. Then my counselor went on vacation. I asked to pause my subscription until she returned. Back and forth with customer service take long enough that I was charged for a full second month of service. When I complained, they gave me 50% off that second month. I paid for 1.5 months of therapy, only got 2 weeks.
  • Horrible Customer Service and Zero Accountability Jul 29, 2021

    By AB396
    The app listed an incorrect time zone for my appointments and when I showed up at the time listed, my provider did not. When I reached out the customer service representative relayed that my appointment was not at the time shown in the app but actually in a different time zone (which was also not the one I am in) and made it seem that I should have known this mistake when scheduling. I was then marked as having missed my appointment instead of it showing that my provider did not show up. I ultimately chose to cancel because the response I received was so frustrating and was told on the phone that I would be eligible for a refund due to the misunderstanding and the fact that I was unable to use the services because the app was giving me incorrect information. The agent on the phone was the only kind person I’ve spoken to at this company and she directed me to the online cancellation form. Then the customer service agent processing my request denied a refund saying that I was ineligible because my billing date had passed and I had missed my appointment. I explained in detail the issue I had and was again told it was my fault for missing the appointment. I have received nothing but additional stress from this app and they have taken zero accountability for the failings of their scheduling system. I would rate it 0 stars if I could. I would never recommend this app.
  • Aug 27, 2021

    By Celina Reed
    When using the app on my Android there is no place to schedule another appointment. When you select FAQ or support it will send you back to their website to see all the products they offer. But no help with the actual app. You have to call support to get help with app related issues. Not an easy to use app.
  • Disorganized and disappointing Apr 19, 2021

    By KayseaLikeKC
    I was excited to finally start working on my mental health. I initially spoke to a psychiatrist and was prescribed antidepressants. Then I spoke to a counselor exactly one time. The app never worked, I was never assigned a care counselor, customer service was slow and mostly unhelpful, and isn't even addressing the issues I bring up in our emails. After starting me on antidepressants, no one ever followed up even one time to see how they were working for me. I spent a few hundred dollars and was given a script for 6 months, but now that I'm trying to move my remaining 3 refills to a local pharmacy, the script that truepill pharmacy provided only has a one month supply due to NY law. So I emailed and asked for the provider to forward the original script to my local pharmacy and they just said "oh we are sorry can we offer you a discount?" to which I told them I was disappointed they didn't even acknowledge the refill inquiry in the email. So now they sent their phone number. Its frustrating and i cannot imagine staying with a company with such subpar customer service in the mental health industry where attention and compassion are expected especially when there are a number of alternatives. I've switched to talkspace and it's been flawless. But I still need the remainder of the 3 months of meds I paid good money for and they're obviously in no rush to provide that.
  • Aug 30, 2021

    By Carrie B.
    Extremely bad experience. I signed up for this service needing mental health assistance and found out after putting in all of my info including card details, I am unable to use their service. I canceled immediately and they promised a refund of the initial $30. One month later and they have taken another $85 from my account. Still no refund for the initial $30. Terrible, terrible, untrustworthy company. Please do not trust them with your money or mental health!
  • Cerebral is a SCAM Sep 11, 2021

    By College_Student4229
    Cerebral tells you that it’s affordable therapy, but what you’re actually paying for is a care provider (and medicine if you chose to). If you want to see a license therapist through cerebral, you have to pay a few hundred dollars, just like every other therapy app. Due to hard times I was unable to pay for my monthly subscription. I knew this ahead of time and emailed cerebral to cancel my subscription (there is no other way to cancel). Cerebral cancelled my subscription, but not until two days after I was suppose to pay for this month’s subscription. When I had gotten my last check from my last job, Cerebral took out my monthly subscription payment. When I contacted someone about it, they told me that my account would be cancelled after this month. I needed that money to pay other more important bills and rent. Cerebral also cancelled my appointments I had this month, so now I am paying a monthly subscription for absolutely nothing in return. This is literally a robbery. Cerebral falsely advertises and has super fine print in their contracts. Please do yourself a favor and go use BetterHelp. I used to use them and they are so much better. They are more expensive but if you can afford it, it’s so worth it.
  • Sep 1, 2021

    By Kelly Horan
    HORRIBLE FRAUDS! They did exactly what the other reviewers said they would. I made the appt and the night before in the middle of the night they send a message saying sorry we had to cancel and it's not like they are cancelling until tomorrow the provider has no appts until next week now. This is my mental health not a check up, when I make an appt it's for a reason that needs to be addressed asap. I am disgusted with this company. This is reckless and they should be sued.
  • Disorganized and money seeking Jul 20, 2021

    By andyluna2
    I signed up with my insurance and took the next step to help myself. It took about a month to even see a prescriber and just a prescriber. No therapist or anything. I mentioned this to their costumer help center and they offered me a refund for the first month, but no mention as to when I’d see a therapist. After I met with my prescriber, she immediately prescribed me mood stabilizers without getting to know anything about me. Just a few simple questions and that was enough to prescribe medicine which is another red flag. I asked her when I would see my therapist next and she got flustered and started making things up. She said someone would follow up with me after this session ended and even then she sounded unsure. Which no one did and I had to reach out and ask. When I did ask, they told me that they didn’t have any therapist for my insurance and instead I could pay almost 300 a month to talk to someone. I waited 2 and 1/2 months to be told this and I wasn’t my time and money for pills I didn’t even want. This system is super frustrating and I wouldn’t recommend. They made it seemed that with my insurance it should be easy and available but I was stupid enough to believe it. Thanks.
  • Terrible service not worth the money Aug 11, 2021

    By Curlyhaireddabber
    The service is trash and not worth the money. The appointments are rushed and counselors and prescribers all seemed bored and annoyed when I asked questions or spoke at all. My counselor only responded to message every other day and because of this when she sent my medication to the wrong place 4 times in a row the delay time to actually receive it took over 2 weeks because of the slow communication. I was prescribed 3 medications and was charged extra for the medication which I thought was included in the price. I know other members of cerebral with the same medications and no health insurance just like me but they didn’t have to ever pay extra so I’m not sure why I did every month. And when I asked these questions went unanswered as did most of my questions about the service. Also you only get monthly meetings with are about 15 minutes with a counselor which is ridiculous and you can only meet with your prescriber every 3 months so why is every month charged the same when all of the services are not available every month. I was a member for 5 months just to give some clarity. I tried to give them a chance.

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  • Best Therapy/Medication Experience I’ve Ever Had Jul 15, 2021

    By MegP1991
    1.) I have been with Cerebral for 3 months and I cannot give them enough stars. I have been in therapy for 12 years and have had my medications adjusted multiple times over the last 3 years. This has been the first experience that I feel truly heard by my therapist (Sara W.) and my provider (Monica F.). Their ability to have direct communication with one another has expedited me getting proper help. They make it a priority to get in touch with one another right away when they feel changes need to be made. 2.) Being able to look through therapists’ profiles before committing to seeing one was also a great experience. I got lucky and LOVE working with my initial choice, but it’s great that you can switch from one therapist to another, without having to physically go to a new location. 3.) This app is so convenient and easy to use. I get help from the comfort and privacy of my own home, which has helped significantly to working through my struggles. 4.) I honestly see myself using this service for an extended amount of time! I have been feeling significantly better since starting with them in ways I haven’t felt in years. THANK YOU ALL FOR WHAT YOU DO!!
  • Aug 25, 2021

    By Jesus CrackBabyNumberTwo
    Easy to use. Great providers. I love this app. I really didn't want to go in office to help, so this was the best option for me. I like that I have a lot of freedom, I get app & email & text alerts. Only issue is that I can't track my prescription on the app itself. The button for it just doesn't work. I have to defer to the text message that was sent. Which isn't the biggest thing ever, just a minor inconvenience at most :)
  • Confused why there’s so many awful reviews Apr 13, 2021

    By ggffer
    I’m going to start out by saying I was feeling desperate and have so much anxiety already reaching out for help. I have anxiety naturally to meet someone in person, but so far my initial care video chat was wonderful and my therapist video call really understood me and even went an hour and half into my time without charge. I felt so happy cause I read all y’all reviews and almost canceled my card cause y’all claim this is a scam but my experience so far has been amazing so far✨
  • Aug 27, 2021

    By Amanda Stevens
    I have severe PTSD and anxiety. I was able to look through the available Physicians with four different schedules and I was in within 4 days. I read on here people are saying you can't get an appointment for a month please don't let that discourage you the woman I seen today was absolutely amazing and they had me and like I said within four days so far so good I'm very grateful
  • Aug 22, 2021

    By Katrina Ratajczak
    I had a terrible experience with the online therapy app talkspace to the point where they made my anxiety worse and was looking for a different online therapy. I came across this and decided to give it a try. best decision!! app is super user friendly. great and supportive team. friendly, helpful. I feel comfortable talking with them. they do their best to help me in a timely manner and I appreciate it so much. I recommend completely
  • Aug 21, 2021

    By Mary Boening
    Was told they're working on some app notifications and tasks being duplicated, annoying but still great service. I'm ADHD, questioning if I'm autistic. Had my first online session with a therapist who genuinely heard me, didn't dismiss my questions/concerns then came up with a collaborative plan forward. That in itself is a big deal. IMO an affordable option for people on limited budgets to get decent therapy and meds if they need them.
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • Jun 25, 2021

    By Kimberly Graf
    I really am finding this service useful. It's cheaper then seeing my doctor and very convenient. They have always responded quickly to my concerns and issues. I have no complaints about the company and the services. The app has some little things that bug me. For example it says to schedule and appt when one is already scheduled with my care counselor and pops a message up every time I login. Then it only has you do one monthly survey. The topics are anxiety, depression and insomnia.
  • Jul 9, 2021

    By David Stielow
    The services are good, feel like I am getting valuable assistance. Would like it better if the app didn't kick me out so much (to be specific, I wish it kept you logged in) but it could also be a setting on my phone, maybe I'm missing the stay signed in option, not sure tbh. Still, I recommend it if you're feeling it might be for you!
  • Aug 28, 2021

    By E Nix
    They've helped me get out of a really rough spot so I appreciate them for that. But I don't like how difficult they've made it to cancel membership. That in and of itself is stressful...and their app constantly logging you out is extremely annoying for someone who never remembers passwords, lol.
  • Aug 25, 2021

    By Robert Lara III
    Staff is amazing, but app is buggy. I've missed sessions over login credentials magically not saving and not remembering my password. also fingerprint authentication would be great. This is a medical app, so not sure why they wouldn't use it for extra security.
  • Jul 29, 2021

    By Jessica
    I've been using the app for a few months now in lieu of physically going to an office for therapy, and I regret the decision immensely. There was no communication when a provider would change, and I missed multiple perscription refills and was never given an explanation. I would have to reach out multiple times to remedy this. I take antidepressants and going off of them for even a day could be very bad.. I do not understand why they don't have someone monitor these things more closely.
  • Make sure you’ve reviewed all plans prior to purchase Jun 15, 2021

    By wnp919
    Make sure you’ve reviewed all plans prior to purchasing. Otherwise any promotional pricing is invalid. In my first intake appointment my care provider told me to switch my account, and the plan change is considered an “upgrade” and is no longer available to receive the promotional pricing… even though I just purchased the app plan only days prior and didn’t receive any counseling. It is truly a corporate disservice to any first time user in the cerebral app. If the first selected plan is not fitting for the patient, you will then be charged two and a half times the advertised rate on top of being charged for the first month. All while having received no mental health aide, as requested i.e. I paid $30 “for one month” and after one day I am told that in order to receive any service I now have to pay an additional $259. Great app concept. Flawed and dishonest payment system.
  • Service not adequate Sep 4, 2021

    By Sleepinbear
    Therapy only plan: therapist was good. The app and ‘exercises’ in the app are very inadequate for actual self-help. There are books out there that do a much better job. Talk to therapist in real time 45 minutes once a week. Care coordinator the rest of the time. Must give 24 hours to respond so no real-time help. If you say negative about them on Facebook, they will block you even if honest review. My experience would be to find a better, more in-depth service to help with therapy needs. App has about three sections total: care-coordinator chat, plan information (scheduling therapy and stuff) and exercises. They text you and call a lot telling you to make an appointment even if you have a standing one. Their program cancelled my appointment once and was told it was an insurance issue-I was self paying so not sure what was going on with that. Don’t expect a lot of resourced with this company.
  • Sep 9, 2021

    By Sam Smith
    It's clear that the counselors are not in very good communication with the app staff. Once you get in you are bounced around between counselors. You have to see two different ones, a Prescriber and a Care Counselor. This is confusing and again, these are two teams that don't talk to each other and know what's going on. Very expensive. 2 stars because I was able to get diagnosed and prescribed, and this structure may bring mental health care to those who can't access it, but needs to be better.
  • Sep 7, 2021

    By Karen Houston
    0 stars. Do not use this service. The use of this app is dificult. You can not see a list of counselors they just assign you one and if they don't work you're just stuck. Also communication from the counselors is terribly delayed. Everything is through a message. id my best to allow them to do what they promised however I never got any results. This process is beyond overwhelming and made my stress and anxiety worse.
  • Sep 7, 2021

    By Victoria Kilbert
    Nothing but issues. My counselor straight up didn't call for my 3rd scheduled appt. Customer service said my subscription would be adjusted accordingly, never was. Then my counselor went on vacation. I asked to pause my subscription until she returned. Back and forth with customer service take long enough that I was charged for a full second month of service. When I complained, they gave me 50% off that second month. I paid for 1.5 months of therapy, only got 2 weeks.
  • Horrible Customer Service and Zero Accountability Jul 29, 2021

    By AB396
    The app listed an incorrect time zone for my appointments and when I showed up at the time listed, my provider did not. When I reached out the customer service representative relayed that my appointment was not at the time shown in the app but actually in a different time zone (which was also not the one I am in) and made it seem that I should have known this mistake when scheduling. I was then marked as having missed my appointment instead of it showing that my provider did not show up. I ultimately chose to cancel because the response I received was so frustrating and was told on the phone that I would be eligible for a refund due to the misunderstanding and the fact that I was unable to use the services because the app was giving me incorrect information. The agent on the phone was the only kind person I’ve spoken to at this company and she directed me to the online cancellation form. Then the customer service agent processing my request denied a refund saying that I was ineligible because my billing date had passed and I had missed my appointment. I explained in detail the issue I had and was again told it was my fault for missing the appointment. I have received nothing but additional stress from this app and they have taken zero accountability for the failings of their scheduling system. I would rate it 0 stars if I could. I would never recommend this app.
  • Aug 27, 2021

    By Celina Reed
    When using the app on my Android there is no place to schedule another appointment. When you select FAQ or support it will send you back to their website to see all the products they offer. But no help with the actual app. You have to call support to get help with app related issues. Not an easy to use app.
  • Disorganized and disappointing Apr 19, 2021

    By KayseaLikeKC
    I was excited to finally start working on my mental health. I initially spoke to a psychiatrist and was prescribed antidepressants. Then I spoke to a counselor exactly one time. The app never worked, I was never assigned a care counselor, customer service was slow and mostly unhelpful, and isn't even addressing the issues I bring up in our emails. After starting me on antidepressants, no one ever followed up even one time to see how they were working for me. I spent a few hundred dollars and was given a script for 6 months, but now that I'm trying to move my remaining 3 refills to a local pharmacy, the script that truepill pharmacy provided only has a one month supply due to NY law. So I emailed and asked for the provider to forward the original script to my local pharmacy and they just said "oh we are sorry can we offer you a discount?" to which I told them I was disappointed they didn't even acknowledge the refill inquiry in the email. So now they sent their phone number. Its frustrating and i cannot imagine staying with a company with such subpar customer service in the mental health industry where attention and compassion are expected especially when there are a number of alternatives. I've switched to talkspace and it's been flawless. But I still need the remainder of the 3 months of meds I paid good money for and they're obviously in no rush to provide that.
  • Aug 30, 2021

    By Carrie B.
    Extremely bad experience. I signed up for this service needing mental health assistance and found out after putting in all of my info including card details, I am unable to use their service. I canceled immediately and they promised a refund of the initial $30. One month later and they have taken another $85 from my account. Still no refund for the initial $30. Terrible, terrible, untrustworthy company. Please do not trust them with your money or mental health!
  • Cerebral is a SCAM Sep 11, 2021

    By College_Student4229
    Cerebral tells you that it’s affordable therapy, but what you’re actually paying for is a care provider (and medicine if you chose to). If you want to see a license therapist through cerebral, you have to pay a few hundred dollars, just like every other therapy app. Due to hard times I was unable to pay for my monthly subscription. I knew this ahead of time and emailed cerebral to cancel my subscription (there is no other way to cancel). Cerebral cancelled my subscription, but not until two days after I was suppose to pay for this month’s subscription. When I had gotten my last check from my last job, Cerebral took out my monthly subscription payment. When I contacted someone about it, they told me that my account would be cancelled after this month. I needed that money to pay other more important bills and rent. Cerebral also cancelled my appointments I had this month, so now I am paying a monthly subscription for absolutely nothing in return. This is literally a robbery. Cerebral falsely advertises and has super fine print in their contracts. Please do yourself a favor and go use BetterHelp. I used to use them and they are so much better. They are more expensive but if you can afford it, it’s so worth it.
  • Sep 1, 2021

    By Kelly Horan
    HORRIBLE FRAUDS! They did exactly what the other reviewers said they would. I made the appt and the night before in the middle of the night they send a message saying sorry we had to cancel and it's not like they are cancelling until tomorrow the provider has no appts until next week now. This is my mental health not a check up, when I make an appt it's for a reason that needs to be addressed asap. I am disgusted with this company. This is reckless and they should be sued.
  • Disorganized and money seeking Jul 20, 2021

    By andyluna2
    I signed up with my insurance and took the next step to help myself. It took about a month to even see a prescriber and just a prescriber. No therapist or anything. I mentioned this to their costumer help center and they offered me a refund for the first month, but no mention as to when I’d see a therapist. After I met with my prescriber, she immediately prescribed me mood stabilizers without getting to know anything about me. Just a few simple questions and that was enough to prescribe medicine which is another red flag. I asked her when I would see my therapist next and she got flustered and started making things up. She said someone would follow up with me after this session ended and even then she sounded unsure. Which no one did and I had to reach out and ask. When I did ask, they told me that they didn’t have any therapist for my insurance and instead I could pay almost 300 a month to talk to someone. I waited 2 and 1/2 months to be told this and I wasn’t my time and money for pills I didn’t even want. This system is super frustrating and I wouldn’t recommend. They made it seemed that with my insurance it should be easy and available but I was stupid enough to believe it. Thanks.
  • Terrible service not worth the money Aug 11, 2021

    By Curlyhaireddabber
    The service is trash and not worth the money. The appointments are rushed and counselors and prescribers all seemed bored and annoyed when I asked questions or spoke at all. My counselor only responded to message every other day and because of this when she sent my medication to the wrong place 4 times in a row the delay time to actually receive it took over 2 weeks because of the slow communication. I was prescribed 3 medications and was charged extra for the medication which I thought was included in the price. I know other members of cerebral with the same medications and no health insurance just like me but they didn’t have to ever pay extra so I’m not sure why I did every month. And when I asked these questions went unanswered as did most of my questions about the service. Also you only get monthly meetings with are about 15 minutes with a counselor which is ridiculous and you can only meet with your prescriber every 3 months so why is every month charged the same when all of the services are not available every month. I was a member for 5 months just to give some clarity. I tried to give them a chance.

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