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Cerebral - Mental Health

Cerebral - Mental Health

Cerebral

Online Rx and Counseling

4.7 Ratings 3K+ Reviews 10K+ Downloads

Ratings & Reviews

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  • Cerebral is a lifesaver! Feb 11, 2021

    By Katerey07
    I started Cerebral and it made my life a lot easier, especially during the pandemic. I liked not having to wait so long for an appointment and not having to go in person. It is flexible and the app made it easier to navigate. I liked being able to everything from my phone, so it’s always in my pocket! All the CareTeam was brilliant, including the customer service. I could tell that really care. Overall, great experience for me so far and can’t wait to continue.
  • Apr 27, 2021

    By Kristina Sarran
    Wonderful service, but it's the app that has issues. I keep being prompted to complete pending tasks and schedule my first visit with my provider when I've already had said visit back in March. I also don't see any options to schedule an appointment with my care counselor. Lastly, my medications have changed, yet these changes are not reflected in my current prescriptions tab. Please fix!! Otherwise, the service is great!
  • May 4, 2021

    By Jessica Bailey
    Complete life saver! when my depression is awful I normally miss my appointments with the therapist. In normal settings I would be released after missing 2 and cut off from my medication. These people actually get mental illness and understand that we sometimes miss appointments. My medication always comes way before I run out. I can message my support team anytime I need them. She even helped me find group therapy sessions for my daughter and I. It's like having a 24/7 therapist!
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • May 8, 2021

    By Julia Lechliter
    I am just starting out with cerebral. This is a great idea to make therapy more affordable and flexible. I chose them over Betterhelp because the cost appeared to be lower. So far the therapist is understanding and the platform is easy to use. Minor technical issues.
  • May 8, 2021

    By Joachim Valente
    Amazing app! It looks pretty and is super easy to use, which alone makes you feel good :) And I love the exercises which are a great set of tools to help you through your depression or anxiety, and help you track your progress too.
  • May 5, 2021

    By Toja Blaque
    My only complaint is that the video works, but they can not hear me so I have to have phone sessions. Other wise, it's flexible, easy and affordable. i highly recommend!
  • May 4, 2021

    By Aleah Christine
    very useful tool for me to use with this program. I've enjoyed not just the app but the telehealth visits and all the doctors I've talked to so far have been amazing!
  • Apr 23, 2021

    By Lori Waterman
    Very helpful! I especially recommend this for people like me who struggle with leaving the house. It doesn't have the added stress of going to an appointment!
  • May 2, 2021

    By Sabrina Talley
    This helped me get help when I couldn't elsewhere. Most places around me won't see me because I wasn't in crisis. I was getying to the point of not leaving the house for weeks. This was a life saver for me.
  • Cerebral is a lifesaver! Feb 11, 2021

    By Katerey07
    I started Cerebral and it made my life a lot easier, especially during the pandemic. I liked not having to wait so long for an appointment and not having to go in person. It is flexible and the app made it easier to navigate. I liked being able to everything from my phone, so it’s always in my pocket! All the CareTeam was brilliant, including the customer service. I could tell that really care. Overall, great experience for me so far and can’t wait to continue.
  • Apr 27, 2021

    By Kristina Sarran
    Wonderful service, but it's the app that has issues. I keep being prompted to complete pending tasks and schedule my first visit with my provider when I've already had said visit back in March. I also don't see any options to schedule an appointment with my care counselor. Lastly, my medications have changed, yet these changes are not reflected in my current prescriptions tab. Please fix!! Otherwise, the service is great!
  • May 4, 2021

    By Jessica Bailey
    Complete life saver! when my depression is awful I normally miss my appointments with the therapist. In normal settings I would be released after missing 2 and cut off from my medication. These people actually get mental illness and understand that we sometimes miss appointments. My medication always comes way before I run out. I can message my support team anytime I need them. She even helped me find group therapy sessions for my daughter and I. It's like having a 24/7 therapist!
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • May 8, 2021

    By Julia Lechliter
    I am just starting out with cerebral. This is a great idea to make therapy more affordable and flexible. I chose them over Betterhelp because the cost appeared to be lower. So far the therapist is understanding and the platform is easy to use. Minor technical issues.
  • May 8, 2021

    By Joachim Valente
    Amazing app! It looks pretty and is super easy to use, which alone makes you feel good :) And I love the exercises which are a great set of tools to help you through your depression or anxiety, and help you track your progress too.
  • May 5, 2021

    By Toja Blaque
    My only complaint is that the video works, but they can not hear me so I have to have phone sessions. Other wise, it's flexible, easy and affordable. i highly recommend!
  • May 4, 2021

    By Aleah Christine
    very useful tool for me to use with this program. I've enjoyed not just the app but the telehealth visits and all the doctors I've talked to so far have been amazing!
  • Apr 23, 2021

    By Lori Waterman
    Very helpful! I especially recommend this for people like me who struggle with leaving the house. It doesn't have the added stress of going to an appointment!
  • May 2, 2021

    By Sabrina Talley
    This helped me get help when I couldn't elsewhere. Most places around me won't see me because I wasn't in crisis. I was getying to the point of not leaving the house for weeks. This was a life saver for me.
  • May 1, 2021

    By NERDY Rena
    This app sucks. I cancelled in the middle of March in there still charging me $85. they've charged me for the month of April and May. They owe me $170. I even have the cancellation email as proof and the doctor stating that she saw the cancellation. Yet they're still charging me Support team never answers the phone. DON'T GET THIS APP!!!
  • Charged with no refund!!!! Apr 23, 2021

    By NatWay731
    I was given a charge for medication of 30 dollars, two months before I was due for medication. I contacted support immediately and requested they CANCEL the order but they didn’t. They did an investigation that lasted a week, and did not cancel medication. They said the pharmacy switched to a 90 day because of insurance purposes. They told me I couldn’t receive a refund or return the medication even though it was THEIR MISTAKE! If they had listened to me and cancelled the order like I had asked to it wouldn’t have been shipped to me. I’m extremely upset about this because I’ve been purposefully trying to save money, I’m obviously struggling with my mental health and the fact they didn’t listen to me and took so long to confirm the information I had given them (I had even provided them with pictures of the prescription labels and they still had to call the pharmacy). It was a complete hassle and completely unnecessary on their part. And you can’t cancel instantly you have to //email them to cancel//, and I have done so. I wish I could get all the money I spent back.
  • LISTEN TO THIS REVIEW BEFORE GOING THROUGH WITH THIS APP Feb 22, 2021

    By Desiree Marino
    I really loved this program. But the moment I switched to a different provider that was covered by my insurance I stopped my service. When I needed to tell my new doctor the medication that I was prescribed by the provider on here all my information is gone. I am being asked questions like how many milligrams exct.. I was taking and I could not give an answer! Mind you I was prescribed meds that can not just be stopped or I will experience severe withdrawal symptoms! I couldn’t even find the providers name anymore! I looked completely delusional! I reached out to customer service and have not heard anything back I am absolutely disgusted not only for the unprofessional actions but for the facts they made me look an absolute fool! I promise this is the review that should really make you think is the price for this horrible service worth it? Do they care about your well-being or your money? You can find better and more effective services else where!!!
  • Disappointing and Deceptive Apr 26, 2021

    By designlife12
    Overall very disappointed with this service . I was really upset that no one bothered to tell me I would be charged for the medication they sent, I thought it was included in plan until I noticed a random charge from this app. I felt like the medication appointment was strange and my counselor had no idea what I was taking when I met with her. I was more asked what do I want instead of determined what I need. When I got to my first appointment with the counselor she called me instead of doing a video call. This was incredibly uncomfortable and I felt I in no way could find connection like this with the counselor. The meeting in general felt stale and scripted like she was reading off one question after the other. Come to cancelling.. what a PROCESS You have to email them for one guy to email you to send a link to a form asking why you’re cancelling in different ways, then you email him back to wait for someone else to get back to you and try to convince you not to cancel for a discount ( instead of offering discounts automatically maybe you should determine why people are cancelling so much that you have to offer them!), I am still waiting for that response, what a stressful process. Don’t get me wrong, the nurse and counselor were both very nice but the structure makes you feel like a number and not like they truly care about your mental health.
  • May 3, 2021

    By Atomix
    Wouldn't let me schedule an appointment until the end of my first month, then tried to charge me for a second before I even had my first appointment. That appointment was five minutes because it turned out I was looking for a different plan than what I had purchased.
  • Do NOT subscribe! Mar 25, 2021

    By MagsOLeary
    My experience with cerebral has only been infuriating. The provider I had rescheduled my initial appointment twice, without notification. Then she called me an hour before my scheduled appointment wanting to see me then. I was at work and couldn’t just drop everything in that moment. Absolutely no consideration for my time. So time for my appointment, I click on the link for our video appointment. She doesn’t answer. Instead she calls me again. Whatever. Her kids are SCREAMING in the background. She talks over me, very condescendingly, and doesn’t listen to a word I say until I yell at her to shut up and listen to me. Then to top things off her fire alarm goes off. Who knows why. So I end up finding a provider in my area. I cancelled my subscription last month only to find they have charged me again yesterday. When I contact support, they send me the form to cancel again. I ALREADY CANCELED!!! Stop taking my money! Stay away, folks! Not worth the hassle.
  • Apr 22, 2021

    By Melissa Crutcher
    Don't sign up!!! They will not cancel services when you request. They just send links to their faqs page and repeatedly make you fill out a form that does nothing. Charged me $350 after I attempted to contact them several times and went through every hoop they threw at me. SCAM!
  • Absolute waste of money Mar 4, 2021

    By Britty6987
    I was very interested in this service as I am very busy but struggle with anxiety and depression. They charged $99 for the first month(which I thought was good for an app)... I had one 45 minute conversation after 2 weeks with zero goals set or anything. I scheduled another appointment and in the mean time was charged another $197. I informed them that I thought the service was $99 and I was no longer interested, they cancelled my membership but refused to issue a refund and cancelled all my scheduled appointments but informed me I could still use their platform. Why would you charge me $197, cancel my appointments but then tell me I can use the app for the rest of the month? Doesn't make sense and for being concerned about mental health they certainly have no issues charging money for doing literally NOTHING, and then subsequently refusing refunds (within 24 hours of charge). This app is lame and their customer service is poor at best.
  • Apr 30, 2021

    By james bifalco
    The system is broken. The app doesn't work properly. Making appointments is a hassle. Cancelled my subscription after being billed 2 months for 1 counseling session. Waste of time and money.
  • Run. Very scammy. Zero customer service. very difficult to cancel. Mar 16, 2021

    By JH honest reviewer
    I decided to try this app because therapy is expensive and this seemed like a good option to try. All is good at first unless you want to make any changes at all. My therapist option isn’t a good fit for me because I’m a female and was hoping for a female therapist. Are there other options? No?! I’ve emailed to change my therapist and/ or ask for a refund since I haven’t used their services yet but no response yet. Oh and canceling your account? Well, you have to send an email and then they send you a form and then they have to approve your request. This is infuriating. Bye-bye almost $500 for nothing. seriously just run and don’t try this app. The creators of this app saw an opportunity to make money and are taking advantage of people who need help. This app should not be available here and this company is a scam. I’ll update this after I actually get help.

No reviews available

No reviews available

  • Cerebral is a lifesaver! Feb 11, 2021

    By Katerey07
    I started Cerebral and it made my life a lot easier, especially during the pandemic. I liked not having to wait so long for an appointment and not having to go in person. It is flexible and the app made it easier to navigate. I liked being able to everything from my phone, so it’s always in my pocket! All the CareTeam was brilliant, including the customer service. I could tell that really care. Overall, great experience for me so far and can’t wait to continue.
  • May 4, 2021

    By Jessica Bailey
    Complete life saver! when my depression is awful I normally miss my appointments with the therapist. In normal settings I would be released after missing 2 and cut off from my medication. These people actually get mental illness and understand that we sometimes miss appointments. My medication always comes way before I run out. I can message my support team anytime I need them. She even helped me find group therapy sessions for my daughter and I. It's like having a 24/7 therapist!
  • May 8, 2021

    By Julia Lechliter
    I am just starting out with cerebral. This is a great idea to make therapy more affordable and flexible. I chose them over Betterhelp because the cost appeared to be lower. So far the therapist is understanding and the platform is easy to use. Minor technical issues.
  • May 8, 2021

    By Joachim Valente
    Amazing app! It looks pretty and is super easy to use, which alone makes you feel good :) And I love the exercises which are a great set of tools to help you through your depression or anxiety, and help you track your progress too.
  • May 5, 2021

    By Toja Blaque
    My only complaint is that the video works, but they can not hear me so I have to have phone sessions. Other wise, it's flexible, easy and affordable. i highly recommend!
  • May 4, 2021

    By Aleah Christine
    very useful tool for me to use with this program. I've enjoyed not just the app but the telehealth visits and all the doctors I've talked to so far have been amazing!
  • Apr 23, 2021

    By Lori Waterman
    Very helpful! I especially recommend this for people like me who struggle with leaving the house. It doesn't have the added stress of going to an appointment!
  • May 2, 2021

    By Sabrina Talley
    This helped me get help when I couldn't elsewhere. Most places around me won't see me because I wasn't in crisis. I was getying to the point of not leaving the house for weeks. This was a life saver for me.
  • Apr 26, 2021

    By Ashley Olson
    Have had an excellent experience so far, have met with a psychiatrist twice, gotten the meds i needed delivered right to my home in a timely manner, and met with a counselor once so far that provided me with lots of good told i can use to hello manager my mental health depression and anxiety disorders. A bit expensive but worth it.
  • Apr 27, 2021

    By Jessica Stewart
    I was nervous at first, but I really love the team I am working with. This is a fast and less expensive way to finally get some help with mental health. It's a lot easier to answer the phone than to get up, get ready, and wait for an in person visit.
  • Great service! App can be buggy Apr 3, 2021

    By lc315
    I’ve been using cerebral for three months and I have felt so cared for and prioritized by all of the care professionals I’ve been in contact with. I love how customizable it is to meet whatever needs I have, even if they change month to month! My provider and therapist are amazing, communicative, and always kind and make me feel heard, seen, and valued. The app itself, from a tech standpoint, can be buggy- it formats sort of weird on my tablet, and tends to kick me out even when I’m actively using it. I’ve also been receiving emails sort of out-of-order from what I’ve discussed with my care team, so feel like there might be some room for improvement on the app-to-customer communication line. My only complaint are from the technical customer facing side- cerebral is a fantastic service!!!
  • So excited , some updates needed Dec 29, 2020

    By AAJLeavinYouASurvey
    I’m very excited that this is in the App Store now! I hated navigating to the website off of my phone, as it was easy to forget about & other reasons. The app looks great, has all the tools I need! However, there is a delay from when you click the send button to when it actually sends the message, and I clicked it multiple times like a crazy person and accidentally spammed my care counselor with a bunch of copies of the same message.
  • Apr 27, 2021

    By Kristina Sarran
    Wonderful service, but it's the app that has issues. I keep being prompted to complete pending tasks and schedule my first visit with my provider when I've already had said visit back in March. I also don't see any options to schedule an appointment with my care counselor. Lastly, my medications have changed, yet these changes are not reflected in my current prescriptions tab. Please fix!! Otherwise, the service is great!
  • May 1, 2021

    By Kayla Lowery
    It was helpful for getting me back on my medication. It's a little pricey for someone with no insurance. I shouldn't have to pay for the months that I'm not talking to my psychiatrist. That doesn't make sense. They add counseling even if you only need medication, but I never utilized the counseling. Probably the most annoying thing is how hard it is to cancel the subscription. I talked to 3 people before they finally decided to cancel it.
  • AVOID Feb 17, 2021

    By they wont refund our money
    The people on cerebral have no training or options to deal with people who have severe reactions to medications. They prescribe extremely Serious medication for things that can be treated with something less extreme. They are very nonchalant about prescribing medications that are known to cause extreme side effects in many people, some of these meds even require a dr to monitor your kidneys and liver, but they won’t tell you that. They take an age to answer, and it’s clear it’s just a money grab. Go to a real doctor, this service is dangerous. They completely disregard the risks of the medications they are prescribing, and you can’t reach someone quickly if something does happen to you. 2/10. Medications for mental health are not to be taken lightly. Go to a doctor if you need help, or seek a counselor, don’t sign up for this.
  • Apr 29, 2021

    By Pam Naumann
    This app is good if you want to keep paying for it. The minute you decide to cancel the app it's like pulling teeth. It's a process and if you don't answer right away they will continue to charge your account until they decide to get around to closing your account. I had to put a stop payment with bank so they couldn't take more money out. Don't do it, it's just not worth it the headache
  • May 1, 2021

    By NERDY Rena
    This app sucks. I cancelled in the middle of March in there still charging me $85. they've charged me for the month of April and May. They owe me $170. I even have the cancellation email as proof and the doctor stating that she saw the cancellation. Yet they're still charging me Support team never answers the phone. DON'T GET THIS APP!!!
  • Charged with no refund!!!! Apr 23, 2021

    By NatWay731
    I was given a charge for medication of 30 dollars, two months before I was due for medication. I contacted support immediately and requested they CANCEL the order but they didn’t. They did an investigation that lasted a week, and did not cancel medication. They said the pharmacy switched to a 90 day because of insurance purposes. They told me I couldn’t receive a refund or return the medication even though it was THEIR MISTAKE! If they had listened to me and cancelled the order like I had asked to it wouldn’t have been shipped to me. I’m extremely upset about this because I’ve been purposefully trying to save money, I’m obviously struggling with my mental health and the fact they didn’t listen to me and took so long to confirm the information I had given them (I had even provided them with pictures of the prescription labels and they still had to call the pharmacy). It was a complete hassle and completely unnecessary on their part. And you can’t cancel instantly you have to //email them to cancel//, and I have done so. I wish I could get all the money I spent back.
  • LISTEN TO THIS REVIEW BEFORE GOING THROUGH WITH THIS APP Feb 22, 2021

    By Desiree Marino
    I really loved this program. But the moment I switched to a different provider that was covered by my insurance I stopped my service. When I needed to tell my new doctor the medication that I was prescribed by the provider on here all my information is gone. I am being asked questions like how many milligrams exct.. I was taking and I could not give an answer! Mind you I was prescribed meds that can not just be stopped or I will experience severe withdrawal symptoms! I couldn’t even find the providers name anymore! I looked completely delusional! I reached out to customer service and have not heard anything back I am absolutely disgusted not only for the unprofessional actions but for the facts they made me look an absolute fool! I promise this is the review that should really make you think is the price for this horrible service worth it? Do they care about your well-being or your money? You can find better and more effective services else where!!!
  • Disappointing and Deceptive Apr 26, 2021

    By designlife12
    Overall very disappointed with this service . I was really upset that no one bothered to tell me I would be charged for the medication they sent, I thought it was included in plan until I noticed a random charge from this app. I felt like the medication appointment was strange and my counselor had no idea what I was taking when I met with her. I was more asked what do I want instead of determined what I need. When I got to my first appointment with the counselor she called me instead of doing a video call. This was incredibly uncomfortable and I felt I in no way could find connection like this with the counselor. The meeting in general felt stale and scripted like she was reading off one question after the other. Come to cancelling.. what a PROCESS You have to email them for one guy to email you to send a link to a form asking why you’re cancelling in different ways, then you email him back to wait for someone else to get back to you and try to convince you not to cancel for a discount ( instead of offering discounts automatically maybe you should determine why people are cancelling so much that you have to offer them!), I am still waiting for that response, what a stressful process. Don’t get me wrong, the nurse and counselor were both very nice but the structure makes you feel like a number and not like they truly care about your mental health.
  • May 3, 2021

    By Atomix
    Wouldn't let me schedule an appointment until the end of my first month, then tried to charge me for a second before I even had my first appointment. That appointment was five minutes because it turned out I was looking for a different plan than what I had purchased.
  • Do NOT subscribe! Mar 25, 2021

    By MagsOLeary
    My experience with cerebral has only been infuriating. The provider I had rescheduled my initial appointment twice, without notification. Then she called me an hour before my scheduled appointment wanting to see me then. I was at work and couldn’t just drop everything in that moment. Absolutely no consideration for my time. So time for my appointment, I click on the link for our video appointment. She doesn’t answer. Instead she calls me again. Whatever. Her kids are SCREAMING in the background. She talks over me, very condescendingly, and doesn’t listen to a word I say until I yell at her to shut up and listen to me. Then to top things off her fire alarm goes off. Who knows why. So I end up finding a provider in my area. I cancelled my subscription last month only to find they have charged me again yesterday. When I contact support, they send me the form to cancel again. I ALREADY CANCELED!!! Stop taking my money! Stay away, folks! Not worth the hassle.
  • Apr 22, 2021

    By Melissa Crutcher
    Don't sign up!!! They will not cancel services when you request. They just send links to their faqs page and repeatedly make you fill out a form that does nothing. Charged me $350 after I attempted to contact them several times and went through every hoop they threw at me. SCAM!
  • Absolute waste of money Mar 4, 2021

    By Britty6987
    I was very interested in this service as I am very busy but struggle with anxiety and depression. They charged $99 for the first month(which I thought was good for an app)... I had one 45 minute conversation after 2 weeks with zero goals set or anything. I scheduled another appointment and in the mean time was charged another $197. I informed them that I thought the service was $99 and I was no longer interested, they cancelled my membership but refused to issue a refund and cancelled all my scheduled appointments but informed me I could still use their platform. Why would you charge me $197, cancel my appointments but then tell me I can use the app for the rest of the month? Doesn't make sense and for being concerned about mental health they certainly have no issues charging money for doing literally NOTHING, and then subsequently refusing refunds (within 24 hours of charge). This app is lame and their customer service is poor at best.
  • Apr 30, 2021

    By james bifalco
    The system is broken. The app doesn't work properly. Making appointments is a hassle. Cancelled my subscription after being billed 2 months for 1 counseling session. Waste of time and money.
  • Run. Very scammy. Zero customer service. very difficult to cancel. Mar 16, 2021

    By JH honest reviewer
    I decided to try this app because therapy is expensive and this seemed like a good option to try. All is good at first unless you want to make any changes at all. My therapist option isn’t a good fit for me because I’m a female and was hoping for a female therapist. Are there other options? No?! I’ve emailed to change my therapist and/ or ask for a refund since I haven’t used their services yet but no response yet. Oh and canceling your account? Well, you have to send an email and then they send you a form and then they have to approve your request. This is infuriating. Bye-bye almost $500 for nothing. seriously just run and don’t try this app. The creators of this app saw an opportunity to make money and are taking advantage of people who need help. This app should not be available here and this company is a scam. I’ll update this after I actually get help.

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