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NCBA Loop

NCBA Loop

NCBA Bank

Unbank yourself.

4.1 Ratings 3K+ Reviews 100K+ Downloads

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About NCBA Loop

Ratings & Reviews

4.1
3.0K+ Ratings
  1. 5
    61+%
  2. 4
    14+%
  3. 3
    7+%
  4. 2
    5+%
  5. 1
    13+%
Write a Review
  • Feb 21, 2021

    By kelvin malosh
    Great app, but it crashes sometimes. I've been trying to delete a saving goal but I keep getting an error message. All in all its a beautiful app with an easy to use UI
  • No native support for FaceID May 22, 2020

    By WizaJ2K
    Works but surprisingly this is the only bank app that I've used in Kenya that doesn't already support FaceID
  • Jan 23, 2021

    By Duncan Becks
    Best banking app so far but I'd like to suggest some changes. 1. Let me categorise mpesa till number purchases after I'm done making the payment. It's time consuming fumbling with the categories while being in line. 2. Lower your loan and overdraft amounts. Most of your customers and people in young people who borrow ksh 100-ksh 5,000. The lowest limit should be ksh 100 and not ksh 50,000.
    more
  • Jan 1, 2021

    By User 346
    Can't login after recent update. Both fingerprint and password options don't work. My firewall shows you guys making a connection to dbankcloud and hispace which are apparently Huawei related. What's up with that? update: Firewall was messing login attempt. Intriguing how a 3rd party connection is essential to login.
    more
  • Feb 5, 2021

    By isaac mkenya
    B2C Statements transactions does not capture the receiver's details(Name and number) Instead, my details are the ones captured. I had to send money twice thinking I'd sent money to myself.
  • iPhone app is buggy Feb 25, 2021

    By esthernjeri
    Needs to get rid of “something went wrong” every time you make a transaction. (Its very unprofessional). As well, the community thing doesn’t work and the profile completion thing does not work on iPhone. Overall its a very slow experience.
    more
  • Jan 4, 2021

    By Mr. Right
    Pathetic app.I had an emergency today and the app could not generate a one time code.I contacted ncba and the agent told me she refreshed my account from their end.She told me to log out then log in.I did that and still got stuck.I called ncba again and was told to unpair my phone.I did that,logged in but could not transact.I called ncba and was told they are experiencing a problem with samsung phones(very stupid excuse).Am still stuck.Take my advise.dont put your money here.u will thank me lat
    more
  • Missing the bottom bar Mar 14, 2019

    By HughRoberts
    Something is wrong with this version... need to fix because I can only see my balance
  • Jan 14, 2021

    By Kaipha's simon 2k
    Very disappointed, even after transaction with them for a good time the their loan and overdraft ratings are still low.. Still not eligible for a sensible loan offer.. Pesa link not reliable i don't recommend.. Sorry kindly avoid it..
    more
  • Feb 23, 2021

    By Camera Citizen
    This app has alot of problems of notifications, withdrawal notification, i dony go for it

No reviews available

  • Feb 21, 2021

    By kelvin malosh
    Great app, but it crashes sometimes. I've been trying to delete a saving goal but I keep getting an error message. All in all its a beautiful app with an easy to use UI
  • Mar 1, 2021

    By JEFF BWOY254 VEVO
    5 star . I strongly recommend this App. It has never let me down since I started using it. Kudos👍
  • Dec 30, 2020

    By Patrick Mithamo
    New update works flawlessly. Definitely the best online banking app I've tried. Thank you Loopers!
  • Mar 2, 2021

    By Ndirangu Gakunya
    Very impressive. Good and polite customer service. Keep it up!
  • Jan 21, 2021

    By Sydney
    Fantastic app! Excellent idea backed by great customer care.
  • Jan 23, 2021

    By Duncan Becks
    Best banking app so far but I'd like to suggest some changes. 1. Let me categorise mpesa till number purchases after I'm done making the payment. It's time consuming fumbling with the categories while being in line. 2. Lower your loan and overdraft amounts. Most of your customers and people in young people who borrow ksh 100-ksh 5,000. The lowest limit should be ksh 100 and not ksh 50,000.
    more
  • Feb 5, 2021

    By Shiva Kantai
    There should be an offline version of this app. The services tend to be unaivable when i most need them. However i love how smooth transactions can be.
  • Feb 5, 2021

    By Anthony
    Today is the first time using the app. First off, well done! It's clean and well thought through. I must say, however, that I've been having issues (looks like a simple dev bug). Whenever I log in, I get a toast message asking me to update. I click on update it redirects me to the PlayStore and voila! I already have the latest version, but I can't use the app, since every time I open it and log in, I get greeted by the same 'Update app' message. Nonetheless, I like what I see so far. 😊
    more
  • Feb 1, 2021

    By Ricky Acheza
    Fixed the M Pesa to App feature. So far so good. Thanks Loop!
  • No native support for FaceID May 22, 2020

    By WizaJ2K
    Works but surprisingly this is the only bank app that I've used in Kenya that doesn't already support FaceID
  • Jan 1, 2021

    By User 346
    Can't login after recent update. Both fingerprint and password options don't work. My firewall shows you guys making a connection to dbankcloud and hispace which are apparently Huawei related. What's up with that? update: Firewall was messing login attempt. Intriguing how a 3rd party connection is essential to login.
    more
  • Feb 5, 2021

    By isaac mkenya
    B2C Statements transactions does not capture the receiver's details(Name and number) Instead, my details are the ones captured. I had to send money twice thinking I'd sent money to myself.
  • Jan 7, 2021

    By Wambulwa Ayub
    The App offers a good way of managing your payments. I use the account for online payments and subscriptions. I'm able to lock out unwanted deductions or even temporarily lock my card from any deductions. This is great! The only challenge I have is the too high deposit transaction fees charged when done via M-pesa. I believe a look at this will makey personal experience better.
    more
  • iPhone app is buggy Feb 25, 2021

    By esthernjeri
    Needs to get rid of “something went wrong” every time you make a transaction. (Its very unprofessional). As well, the community thing doesn’t work and the profile completion thing does not work on iPhone. Overall its a very slow experience.
    more
  • Feb 23, 2021

    By Camera Citizen
    This app has alot of problems of notifications, withdrawal notification, i dony go for it
  • Dec 19, 2020

    By Navis Preston
    When someone sends money to the wrong number, at least send back whatever's left. If even 1 shilling is missing customer care says they can't reverse the transaction. You have better chances just calling the recipient. Honestly disappointed.
    more
  • Oct 23, 2020

    By George Ikigu
    The user interface is absolutely beautiful. Best I've seen from any bank. The bank itself is garbage. Down time, why? You're either holding up queues or looking for alternative methods of payment. Utterly unreliable. Beautiful app but it'll let you down.
    more
  • Jan 4, 2021

    By Mr. Right
    Pathetic app.I had an emergency today and the app could not generate a one time code.I contacted ncba and the agent told me she refreshed my account from their end.She told me to log out then log in.I did that and still got stuck.I called ncba again and was told to unpair my phone.I did that,logged in but could not transact.I called ncba and was told they are experiencing a problem with samsung phones(very stupid excuse).Am still stuck.Take my advise.dont put your money here.u will thank me lat
    more
  • Missing the bottom bar Mar 14, 2019

    By HughRoberts
    Something is wrong with this version... need to fix because I can only see my balance
  • Jan 14, 2021

    By Kaipha's simon 2k
    Very disappointed, even after transaction with them for a good time the their loan and overdraft ratings are still low.. Still not eligible for a sensible loan offer.. Pesa link not reliable i don't recommend.. Sorry kindly avoid it..
    more
  • Dec 18, 2020

    By fafi fafie
    The app always lets you down at a critical time when you need to use it..no information from customer services that service will be down..its irritating. And when the app is down you notify us that its down through the application so we can't even read it..at least send us a message to our phones please..
    more
  • Feb 5, 2021

    By OJ KEVIN OFFICIAL
    Worst app it keeps saying up update and it's doing nothing

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