Cash App

I like to use this card when out of town or purchases w tip. I leave it empty then add the $ when I want to spend. The instant transfers is very convenient. I figure if I lose it & someone finds it, I'm not out all my money. HOWEVER it's baffling to me that there is NO option to report fraudulent activity. There really isn't any support. So I keep getting recurring attempts to take money out of my account.

The two stars isn't for the app itself but the customer service. I've never had any problems within the app. The customer service is horrible. I have payment that keeps getting declined and I waited four hours just for them to tell the same thing they did last time smh. They really need a call line because help through the messager is awful.

I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!

When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.

I verified my identity on every level and cash app refused to sort out my issue claiming fraud. The support team is incompetent and gets back to you when they feel like it

I made a transaction through cash app for a Christmas present and found out later that it was fraudulent. I reached out to the dispute team and gave them everything they asked for and they refused to dispute my charge. They are not very helpful. They will seem helpful but keep asking for documentation that is Impossible to get and they do it because they do not want to dispute the charge. Stay away from any large purchases on cash app. Stay away from cash app all together is my opinion.

I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.

We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.