Cash App

Cash App

Square, Inc.

Send money. Stocks & bitcoin.

4.7 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

Write a Review
  • img Community

    Cash App Dispute Team Dec 28, 2021

    By Ediel Rojas
    I made a transaction through cash app for a Christmas present and found out later that it was fraudulent. I reached out to the dispute team and gave them everything they asked for and they refused to dispute my charge. They are not very helpful. They will seem helpful but keep asking for documentation that is Impossible to get and they do it because they do not want to dispute the charge. Stay away from any large purchases on cash app. Stay away from cash app all together is my opinion.
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Community

    Verified my identity on every level but no support May 24, 2022

    By Ali
    I verified my identity on every level and cash app refused to sort out my issue claiming fraud. The support team is incompetent and gets back to you when they feel like it
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you
  • Taxes fully free. Thanks much SQ! Feb 26, 2022

    By its sean
    I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.
  • Apr 15, 2022

    By Brandon Bryant
    I like the app, been using it since 2018. It's good for quick transactions and sending money. But when my account was randomly closed after I sent money to someone last weekend, it's a bit of a have getting started again. I had my phone bill, Google subscriptions and other apps connected to the account or card. There should be some kind of warning system or something giving you a heads up if it's that important and urgent to close your account that quickly.
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Mar 14, 2022

    By Sarah Hutchison
    Used to work perfectly fine, but for the past few days, every time I try to open the app, it freezes on the green screen that says "Cash App". I uninstalled and reinstalled it, but it's still freezing on the same screen! Super frustrating since I normally use the app multiple time a day! It works fine on my daughter's phone, just won't work on mine all of a sudden! *Update* After updating my phone (I had a software update I wasn't aware of!), the app works perfectly fine again! Love the app! ❤
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • Taxes fully free. Thanks much SQ! Feb 26, 2022

    By its sean
    I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.
  • Apr 15, 2022

    By Brandon Bryant
    I like the app, been using it since 2018. It's good for quick transactions and sending money. But when my account was randomly closed after I sent money to someone last weekend, it's a bit of a have getting started again. I had my phone bill, Google subscriptions and other apps connected to the account or card. There should be some kind of warning system or something giving you a heads up if it's that important and urgent to close your account that quickly.
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Mar 14, 2022

    By Sarah Hutchison
    Used to work perfectly fine, but for the past few days, every time I try to open the app, it freezes on the green screen that says "Cash App". I uninstalled and reinstalled it, but it's still freezing on the same screen! Super frustrating since I normally use the app multiple time a day! It works fine on my daughter's phone, just won't work on mine all of a sudden! *Update* After updating my phone (I had a software update I wasn't aware of!), the app works perfectly fine again! Love the app! ❤
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Apr 24, 2022

    By Joseph Baker
    I love this app! It's perfect for having a secondary account to put extra funds in. I use it for odd jobs and Uber. However I've noticed recently it's a bit glitchy. When I open the drop down menu it makes my phone act like I'm pushing buttons and it crashes sometimes. But it didn't do that until now which is weird, but oh well hopefully they fix it. Then I can give it five stars.
  • KEEPS Crashing Dec 8, 2021

    By xx__michelle__xx
    Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.
  • Mar 17, 2022

    By Tanya Marie
    An easy to navigate online banking app with little to no fee at all. You're able to send, request and receive money. By linking (most) accounts or credit/debit cards you can transfer money and set up direct deposits. Contacts in your phone can sync to the app. There's an option to order yourself a debit card for your account and personally custome design a choice of 3 different color cards. If money was received or sent by mistake or the incorrect amount it's quite easy to fix and or refund.
  • img Community

    Cash App Dispute Team Dec 28, 2021

    By Ediel Rojas
    I made a transaction through cash app for a Christmas present and found out later that it was fraudulent. I reached out to the dispute team and gave them everything they asked for and they refused to dispute my charge. They are not very helpful. They will seem helpful but keep asking for documentation that is Impossible to get and they do it because they do not want to dispute the charge. Stay away from any large purchases on cash app. Stay away from cash app all together is my opinion.
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Community

    Verified my identity on every level but no support May 24, 2022

    By Ali
    I verified my identity on every level and cash app refused to sort out my issue claiming fraud. The support team is incompetent and gets back to you when they feel like it
  • May 24, 2022

    By William Taylor
    It's actually 0 stars. Terrible App and customer service isn't any better! I accidentally removed my email from my original account, went through the whole process of verifying my identity to regain access only to be told that they couldn't verify the information and nothing more could be done at this time. I wouldn't care except there are funds in the account that I now cannot access! Square is great...Cash App is not!
  • Apr 4, 2022

    By Jeremy Erickson
    It was great while it worked. But it started failing an increasing number of transactions claiming they were fraud, in both directions. They were all legitimate. Customer service was unable to do anything except confirm a "fraudulent" transaction had been blocked. I ended up having to abandon the app entirely and closed my account so that more of my friends don't have the frustrating experience of payments that don't work.
  • No security May 25, 2022

    By ThaChoCo
    I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!
  • Apr 21, 2022

    By Kelly Kegelmyer
    What an absolute nightmare. I couldn't get it set up as it kept freezing, giving me error messages, and starting over at different spots in the sign up process. I got locked out for using my phone number too many times! I finally got in,linked a bank, and I can't add cash. It just says failed. Support couldn't give me a straight answer so I gave up and closed the account.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By cnichols3455
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • May 21, 2022

    By Bill Stanley
    I still can't believe that after almost 1 year they still haven't fixed this issue. You CANNOT select which account. "Its pretty decent and I'm glad to use it, but I give it a 3 star because it's terrible if you have more than 1 bank account that you want funds to go into. It didn't give you an option to choose which account. They will SAY they're is a way in MANY automated emails and close the email correspondence after their 1st email confirming they received my request. What a joke. 🤦‍♂️"
  • img Community

    Cash App Dispute Team Dec 28, 2021

    By Ediel Rojas
    I made a transaction through cash app for a Christmas present and found out later that it was fraudulent. I reached out to the dispute team and gave them everything they asked for and they refused to dispute my charge. They are not very helpful. They will seem helpful but keep asking for documentation that is Impossible to get and they do it because they do not want to dispute the charge. Stay away from any large purchases on cash app. Stay away from cash app all together is my opinion.
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Community

    Verified my identity on every level but no support May 24, 2022

    By Ali
    I verified my identity on every level and cash app refused to sort out my issue claiming fraud. The support team is incompetent and gets back to you when they feel like it
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • Taxes fully free. Thanks much SQ! Feb 26, 2022

    By its sean
    I have what my old tax lady called “very complicated taxes”. If I go to HR block or any tax place that advertises $40 taxes or something like that, they look at my tax folder for the year and try to charge me a bundle. I paid over a thousand dollars once and the lowest I have paid is $450 in the last 5 years. I own more than three unrelated businesses, have rental houses that are all diff addresses, I work W2 and 1099 jobs and usually have a half inch stack of w2s cause I quit readily, I have multiple stock and bitcoin trading accounts that I use for different strategies, I often get 1099G and 1099misc, I make large donations… my taxes are long and take a tax person a whole day or two to do. A lot of my write offs and etc need me to be there to walk the tax people through when they do them so I figure I might as well do them myself. A lot of the free tax services will make you fill it all out then at the end will say “you grossed over $60,000 this year so you have to pay X amount” or “state taxes costs $10” after I just spent 14 hours inputting everything. Cash app luckily lets me do all my taxes for free on there and is just as easy as any other program. You don’t have to put your refund into cash app but I did anyway cause cash app is awesome. I’m waiting for a buying opportunity for a thousand shares of SQ too.
  • Mar 14, 2022

    By Sarah Hutchison
    Used to work perfectly fine, but for the past few days, every time I try to open the app, it freezes on the green screen that says "Cash App". I uninstalled and reinstalled it, but it's still freezing on the same screen! Super frustrating since I normally use the app multiple time a day! It works fine on my daughter's phone, just won't work on mine all of a sudden! *Update* After updating my phone (I had a software update I wasn't aware of!), the app works perfectly fine again! Love the app! ❤
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Love this app! Jan 17, 2021

    By Squirt7013
    I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
  • Fraudulent Feb 27, 2021

    By Babephat83
    It’s been over a week someone had hacked into my cash app and stole over 700 , sold my stock, purchased stock all at the same time within seconds. Cash app support team has been emailed about this and I’m still waiting for updates and a refund. Now as I wake up to check my cash app , I no longer have one. It’s asking me to create a new cash app and when I try to use the same cash app tag it’s says unavailable. I’ve emailed cash app support again this morning regarding this. Also they were about to change all my contact info to login. I’ve screen shoot their info that was in place of mines before they locked me out. Cash app didn’t email me or text me the changes that were made and I’m assuming because my personal information was removed. There should be another level of security for cash app because whoever hacked my account done it with ease and not even cash app the company stocked them. I wouldn’t recommend this app or cash app after what happened to me cause it can happen to anyone. At least with a bank account they can replace your money until they confirm it’s fraud. Cash app don’t do that and you’re just left wondering and you cannot call a live person either.
  • May 2, 2022

    By Jimmy Chancellor II
    I can send or receive money from anyone with cashapp for free. Now you can load it at participating stores for a very small fee. No monthly fee and no fee every time you swipe it like other cards. The app is awesome with many choices and features. It is the best card I've ever had. it had a routing and account number so I can use it as my savings or checking account. I can use direct deposit and get my payroll or other checks sooner. I strongly recommend it to anyone of any age.
  • Confused and Disappointed loyal customer Dec 9, 2020

    By romanesha
    I’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️ $1212baby
  • Misleading Sep 17, 2020

    By alexknowsall
    I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
  • Run from this app it steals Aug 15, 2020

    By SellinaR
    I have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’
  • Apr 15, 2022

    By Brandon Bryant
    I like the app, been using it since 2018. It's good for quick transactions and sending money. But when my account was randomly closed after I sent money to someone last weekend, it's a bit of a have getting started again. I had my phone bill, Google subscriptions and other apps connected to the account or card. There should be some kind of warning system or something giving you a heads up if it's that important and urgent to close your account that quickly.
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Apr 24, 2022

    By Joseph Baker
    I love this app! It's perfect for having a secondary account to put extra funds in. I use it for odd jobs and Uber. However I've noticed recently it's a bit glitchy. When I open the drop down menu it makes my phone act like I'm pushing buttons and it crashes sometimes. But it didn't do that until now which is weird, but oh well hopefully they fix it. Then I can give it five stars.
  • KEEPS Crashing Dec 8, 2021

    By xx__michelle__xx
    Normally I’d give cash app 4.5 stars its a great app. But ever since December started it has been crashing. Granted I have an older IPhone, but its weird because I’ve never had these issues before. I am concerned bc this app is easy when it comes to giving and receiving funds. However it just won’t even load up. It keeps crashing before anything loads. My sister has a newer iPhone and it loaded just fine. However, iphones are expensive and I am not about to buy a whole new phone just to fix cash app. Hopefully it works soon. Cause most people have cash app and I am willing to use other avenues, but most people only have cash app. This is kind of frustrating but I will keep checking in the next few weeks. I uninstalled and reinstalled. I even called support and I’m not sure if they’ll get back. I’ll come back in the next couple of weeks and see if it has changed cause despite this I really love this app. Just wish it worked on my older phone how it used to. Idk if this is a bug or not. UPDATE: customer service called the same day I requested it. They were very nice and now cash app is loading up for me. If you are having the same issues and have an older iPhone. That is probably it, but don’t worry. No need to buy a new phone just call cash app and they will help you! Updated rating is back to 4.
  • Mar 17, 2022

    By Tanya Marie
    An easy to navigate online banking app with little to no fee at all. You're able to send, request and receive money. By linking (most) accounts or credit/debit cards you can transfer money and set up direct deposits. Contacts in your phone can sync to the app. There's an option to order yourself a debit card for your account and personally custome design a choice of 3 different color cards. If money was received or sent by mistake or the incorrect amount it's quite easy to fix and or refund.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • May 17, 2022

    By christa goyette
    I've never had a better or more reliable app like this. However I'm not giving it 5 stars because the customer support is rediculous. It takes over an hour to chat with someone and my issues are minor but still not resolved. I don't have that kind of time to wait for someone. As a side note, always keep your card lock turned on until you need to use it, (btw another thing I absolutely LOVE about cash app) you can lock and unlock at anytime. It really does help against unauthorized transactions.
  • Inconsistent + lack of customer support = frustration Nov 29, 2017

    By 2things@once
    While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
  • Terrible customer service! No communication. Sep 23, 2019

    By ballhawk22
    I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.
  • Very disappointed Mar 2, 2020

    By goldo 98
    I have recommended this app to sooo many ppl and I was so sure it was safe, until this Friday. My husband sent me our credit card payment so I could cash it out and pay...well long and behold there were only 14 dollars of the money available to cash out and a previous payment of 12 dollars. So I sent an email got an answer on Saturday night that they received my email and THAT WAS IT! No other info no one to talk to and what worse money for a payment that is now in limbo. IM EXTREMELY DISAPPOINTED WITH THIS APP NOW . So be careful and mindful ... if your missing money your not talking to anyone I guess ever. I’ve emailed again since Saturday and called multiple time to speak to a automated system. No answers so far for me. I have to say I had a gut feeling my problem wasn’t Cash App related and sure enough. My problem was only mine for paying without cashing out first. I have to say it was so scary to not have a person to clarify this so maybe a voicemail system or a live person. Any way I’m staying with you guys and I’m very happy to recommend the app it super easy and super convenient. Minus one star just be you really need ppl to actually talk to.
  • Bank card relation issues Sep 19, 2020

    By Doleredartic
    I am deaf. I use America Sign Language to write. At first of all, I love the way they set for me to “transfer,” “send,” and “request”. One issue is the one I can’t choose which one bank I can transfer money to cash app. For example, this cash app asked me about “Linked Account” which I put two different kind of bank is my own bank and “outside of bank” such like chime card, visa card, or chase card that are not relate to bank but it legal to use. Anyway, the point is I add my account bank and chime account on cash app “linked account” then I thought cash app probably ask me which one I prefer to transfer money from chime or my own bank to cash app. It actually subtract my chime first but I rather to subtract bank. I can’t choose what it suppose to be. Every time I have to decide which I transfer money to cash app that mean I have to remove bank then change to chime to transfer and had to remove chime again to change to bank. It too much to change and cant directly choose where I want to transfer. It look like I have to choose only one bank that can able to transfer. If you fix this issues then I can give you full stars.
  • Apr 4, 2022

    By Jeremy Erickson
    It was great while it worked. But it started failing an increasing number of transactions claiming they were fraud, in both directions. They were all legitimate. Customer service was unable to do anything except confirm a "fraudulent" transaction had been blocked. I ended up having to abandon the app entirely and closed my account so that more of my friends don't have the frustrating experience of payments that don't work.
  • No security May 25, 2022

    By ThaChoCo
    I love to have cash app it very convenient for all kind of stuff I been looking for except one thing, and it just happens to me around 2 weeks ago. Someone have been come to my cash app probably because I lost my cash app debit card. I had been report it to Cashapp agents. But all I got is “let me take a look at your account “ “ what is the best email we can’t send information to” or “ours specialist will reach out to you “ that’s all been over 6,7 agencies being said at the same thing but no email had been send. And the theft still out there doing his same old job stealing people money. I mean this Cashapp didn’t have a security or protection for their customers at all. All the answer I got just try to run away from me or something. Remember if y’all love cash app and in the future have some problem just like me please don’t bother to ask for their help. Cause if you do all you got just frustrated and can’t do nothing about it. Sit back relax and wait for those answer just pop up as much as different agent come and leave the same message and disappear just like nothing happen. I never seen any kind of customer service like this before. Yotta even they couldn’t help you return a full amount of your lost but they are deeply try to help you until the problem will be solve and return to you haft of the lost. But this one doesn’t. I really disappointed Cashapp. Thought it will be the best app I ever use. But I was wrong!!!!
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
  • May 20, 2022

    By Shelli Poole
    1. The app crashes when I'm trying to pay. Embarrassing. 2. My investments are not currently showing. Unacceptable. 3. When I get a request for money, I get an email about it but it doesn't show up in the app. I go ahead and type in the info myself and pay it, then several hours later, the app finally shows the request from the person. Then I have to decline it, sending them a confusing message. Unprofessional. • Fix all that and it's 5 stars, but not until then.
  • Used to be great May 28, 2020

    By itslinaaD
    First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
  • Apr 19, 2022

    By Kolourz Voss
    I'm giving 2 stars rather than zero while I wait for improvements. I have had this app for 2 hours and the scam calls have begun. I downloaded it via link from a friend so they would get a bonus and I would have an alternative way to send and receive money. That friend hasn't received any kind of notification regarding this alleged bonus. I, on the other hand, have received several notifications in my email. They're a bunch of new spam in my primary box. This is in addition to the phone calls.
  • Can’t restart the app to enter my login info after wrong email entry Nov 8, 2021

    By Diz-Eh
    I got a new phone and needed to log in again. All fine and dandy. Just trying to pay my boss back for lunch. I though I used a particular email or maybe my phone number for cash app (as I didn’t have my old phone on me at the time), so I tried to use that one. I got to the next screen and realized It was the wrong one but I literally can’t go back and enter my ACTUAL cash app email because there is no cancel or back button. I’ve even deleted the app from my phone, erased the data in settings, and restarted my phone (while using a VPN the second time and it STILL won’t let me get back to that original login screen). I do not want to have to get super technical to reset this app. That’s OBSURD. Now I’m faced with creating a new (absolutely unnecessary) account on an email I admittedly don’t want attached to payment apps or I could just not use this app anymore. Leaning more towards the latter option. Why can’t I just go back to the start screen where it asks me for my login? That’s super ridiculous, sketchy, and makes me very uncomfortable using this app in the future. You should not force users to make a new account using credentials they mistakenly provided, if that’s what this is. Are y’all trying to inflate your user count or is this just a bug?? Frustrated is an understatement.
  • Great App But Horrible Customer Service Jun 1, 2021

    By Destroyer1497
    I rarely write app reviews but felt compelled to write this one after an awful experience with Cash App Support. Let me be clear—Cash App itself is great. I love the Cash Card discounts and the smooth functionality. However, I have been having an issue with the app after I changed my legal name. Casey, the support manager, did a wonderful job of changing the name on my account to reflect my new name several months ago, but unfortunately, my former name has continued to appear on all of my monthly statements since then. When I contacted Cash App Support again with a description of the problem and screenshots of two recent statements, I spoke with Danny and Juan, who both completely ignored the problem (telling me that my account already had my new name on it, which I am perfectly aware of) and tried to close the case, without any acknowledgment of the incorrect name on my statements. Furthermore, they labeled the email chain as “suspected spam”, which tells me that the lack of acknowledgment of the issue was purposeful and not a simple misunderstanding. I am very disappointed with this so-called “support”, and frankly just shocked. I have never before encountered customer service as awful as this. Hopefully this review and my most recent email will render an adequate response from Cash App.
  • No customer support ?? Jan 16, 2021

    By greentara20
    I’ve been a square merchant now for 6 years and trusted this product by square, but I’m not so sure , App easy to use but I’ve been trying to get my I’d scanned and approved. Customer support has not responded The app keeps saying I’m not in the US but my I’d is an official state drivers lic in the US ...iv contacted support last month and uploaded my documents to their link.. no word from them and they do not respond to my emails...to fix this issue... I’m sitting next to my friend who has the same iPhone and she has no problem..for now it is a not a good review..I thought this update would fix the issue but hasn’t.. it’s sad such a great product, but. missing customer support... sad what our country is becoming..lacking human connection. So many unhappy reviews I’ve been reading, not sure if the creator is just burned out or just doesent care about their product? I will reconsider writing a new one if they fix these issues but for now very disappointed how they handle people’s money. And do not want to move forward in using their product until, there is better support... square makes a lot of money, you would think they could afford proper support.. unless they are struggling with staff for COVID reasons.. if that is the case then they need a banner announcement....
  • My nightmare Feb 17, 2020

    By J.rev.
    I recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter..
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    Cash App Dispute Team Dec 28, 2021

    By Ediel Rojas
    I made a transaction through cash app for a Christmas present and found out later that it was fraudulent. I reached out to the dispute team and gave them everything they asked for and they refused to dispute my charge. They are not very helpful. They will seem helpful but keep asking for documentation that is Impossible to get and they do it because they do not want to dispute the charge. Stay away from any large purchases on cash app. Stay away from cash app all together is my opinion.
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    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
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    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
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    Verified my identity on every level but no support May 24, 2022

    By Ali
    I verified my identity on every level and cash app refused to sort out my issue claiming fraud. The support team is incompetent and gets back to you when they feel like it
  • May 24, 2022

    By William Taylor
    It's actually 0 stars. Terrible App and customer service isn't any better! I accidentally removed my email from my original account, went through the whole process of verifying my identity to regain access only to be told that they couldn't verify the information and nothing more could be done at this time. I wouldn't care except there are funds in the account that I now cannot access! Square is great...Cash App is not!
  • Apr 21, 2022

    By Kelly Kegelmyer
    What an absolute nightmare. I couldn't get it set up as it kept freezing, giving me error messages, and starting over at different spots in the sign up process. I got locked out for using my phone number too many times! I finally got in,linked a bank, and I can't add cash. It just says failed. Support couldn't give me a straight answer so I gave up and closed the account.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By cnichols3455
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • May 21, 2022

    By Bill Stanley
    I still can't believe that after almost 1 year they still haven't fixed this issue. You CANNOT select which account. "Its pretty decent and I'm glad to use it, but I give it a 3 star because it's terrible if you have more than 1 bank account that you want funds to go into. It didn't give you an option to choose which account. They will SAY they're is a way in MANY automated emails and close the email correspondence after their 1st email confirming they received my request. What a joke. 🤦‍♂️"
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
  • May 18, 2022

    By Ashley Crosswhite
    I'm sad to be giving this review. I've been using cashapp for about 5 years and never once have I had any issues with them, however tonight has completely changed my outlook on them. I attempted to send money to someone and the app showed there was a network connection issue. The payment was deducted from my balance and disappeared because it was not in my transactions nor did the person receive it. CS was useless and disconnected the chat in the middle of the conversation. Where is my money???

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