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Cash App

Cash App

Square, Inc.

Send money. Stocks & bitcoin.

4.7 Ratings 2M+ Reviews 50M+ Downloads

Ratings & Reviews

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  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

    Reviewed by Laura S on January 11, 2018

  • Jul 25, 2021

    By Aaron Goodwin
    The app itself is great, it's the fees that the company behind the app charges. Originally, when I went to cash out via ATM I would only be charged a fee it that ATM was outside Cash Apps network (like any other bank). Now it's a blanket $2.25 on top of every ATMs charge (usually between 2.00-3.50). I only keep Cash App because everyone has it
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Jul 24, 2021

    By Bill Stanley
    Its pretty decent and I'm glad to use it, but I give it a 3 star because it's terrible if you have more than 1 bank account that you want funds to go into. It didn't give you an option to choose which account. They will SAY they're is a way in MANY automated emails and close the email correspondence after their 1st email confirming they received my request. What a joke. 🤦‍♂️
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • Jul 14, 2021

    By Brittany Toland
    Extremely reliable. And only thing I don't like is the instant fee that they take out. But I have realized that they become more reasonable since covid. I know every app has to make money, however, I feel like they could do without that money cut. If we need our money instantly we shouldn't be charged for it. Obviously the person receiving the money is in need a finances which is why they had to ask someone else to cash app them. Makes sense doesn't it? Besides that, cash app is a great app!
  • Love this app! Jan 17, 2021

    By Squirt7013
    I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
  • Jul 22, 2021

    By Gabi Gallagher
    Has gotten MUCH better from the start of this app lol although my card info does still tend to get stolen easier than any other card.. they def need to disguise the envelopes better when they send ya your card!! Cuz these days, usually I gotta order a card more than once, someone always steals it from my mail.. oh and be aware if money is sent to you from a person, THERE IS A LIMIT before they send that info to IRS and get you AUDITED..
  • Jul 25, 2021

    By Aaron Goodwin
    The app itself is great, it's the fees that the company behind the app charges. Originally, when I went to cash out via ATM I would only be charged a fee it that ATM was outside Cash Apps network (like any other bank). Now it's a blanket $2.25 on top of every ATMs charge (usually between 2.00-3.50). I only keep Cash App because everyone has it
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Jul 24, 2021

    By Bill Stanley
    Its pretty decent and I'm glad to use it, but I give it a 3 star because it's terrible if you have more than 1 bank account that you want funds to go into. It didn't give you an option to choose which account. They will SAY they're is a way in MANY automated emails and close the email correspondence after their 1st email confirming they received my request. What a joke. 🤦‍♂️
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • Jul 14, 2021

    By Brittany Toland
    Extremely reliable. And only thing I don't like is the instant fee that they take out. But I have realized that they become more reasonable since covid. I know every app has to make money, however, I feel like they could do without that money cut. If we need our money instantly we shouldn't be charged for it. Obviously the person receiving the money is in need a finances which is why they had to ask someone else to cash app them. Makes sense doesn't it? Besides that, cash app is a great app!
  • Love this app! Jan 17, 2021

    By Squirt7013
    I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
  • Jul 22, 2021

    By Gabi Gallagher
    Has gotten MUCH better from the start of this app lol although my card info does still tend to get stolen easier than any other card.. they def need to disguise the envelopes better when they send ya your card!! Cuz these days, usually I gotta order a card more than once, someone always steals it from my mail.. oh and be aware if money is sent to you from a person, THERE IS A LIMIT before they send that info to IRS and get you AUDITED..
  • Great for those who don't carry cash Sep 18, 2017

    By Angel 천사
    It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
  • Inconsistent + lack of customer support = frustration Nov 29, 2017

    By 2things@once
    While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • Jul 24, 2021

    By Bryan Lally
    I tried to sign in on a new device, and it asked for the card number linked to the acct. For verification. didn't have it, due to wallet being recently stolen, but somehow instead of logging in to my account, THEY CEEATED AN ACCOUNT UNDER THE SAME EMAIL ADDRESS, which made mine disappear, along with the money in it. After a day and a half of verifying who I was, they still told me that I could not have access to my old account, and offered no way to recoup my money. They just BASICALLY STOLE IT!
  • Jul 24, 2021

    By Mercedez
    My funds are missing and after already having been in contact with my bank, I have yet to hear anything back from cashapp!! I would say this app is easy to use, but not when funds (not bitcon) "vanishes"! If there's an alternative app that's similar, please let me know as I will let you all know if and when this issue gets resolved!
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
  • Jul 24, 2021

    By Miranda
    I logged out and now app keeps saying unable to login with this device. Ive contacted customer service and spoke to human 1x in past several weeks. They correspond with the same email over and over. Dobt bother replying that u have done their instructions hundreds of times and failed to correct issue because they will send same email. They say to create new email I did. Same issue. They said I have to get new phone number then. Seriously. Cant access mo ey on phone now.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By Softwarebunny
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • Jul 23, 2021

    By Jeremy Chamberlin
    Had a situation where I was unable to purchase BTC. no reason given. It was not a funding issue. Emailed support and was told the same thing "you are unable to purchase Bitcoin at this time". No explanation, no way to meet whatever criteria they were looking for. Just No. The email also said they didn't want to discuss it further but I could reply if I had questions not pertaining to this. So I transferred all of my balance out. I hope people that have similar issues will do the same.
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
  • Jul 26, 2021

    By just here
    Security is lacking. Your information is easily stolen. They know there's problems and do nothing to fix it. So when someone hundreds of miles away manages to use your info to make purchases inside a store and clean out your account. They basically tell you "oh well"
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

    Reviewed by Laura S on January 11, 2018

  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Love this app! Jan 17, 2021

    By Squirt7013
    I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
  • Great for those who don't carry cash Sep 18, 2017

    By Angel 천사
    It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
  • Confused and Disappointed loyal customer Dec 9, 2020

    By romanesha
    I’ve been with cash app for about two years and strangely in June 2020 I started having money deducted from any and all my receiving payments from friends and family, out my cash app account. I’ve contacted them once I realized that they were doing this and wanting to know how and where this money was going to. They expressed through email that I have a business account. This was confusing and also false information. I NEVER SET UP ANY BUSINESS ACCOUNT ( I never even had any bank account linked with my account). So I don’t understand why they have the privilege and authority to just take my funds without me authorizing this. They only refunded me for seven days and they have yet to send me the remaining money nor information showing how this could happen to me. I’m an unemployed widow who barely getting by besides the money my family and friends help out with through this established business that serves a variety of people nationwide with there business. Please explain to me how you can take portions of my money and then give me no proof that I’m a business account holder. THATS UNTRUTHFUL AND ALSO STEALING FROM YOUR CUSTOMERS! ☹️☹️☹️ $1212baby
  • Misleading Sep 17, 2020

    By alexknowsall
    I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
  • DO NOT SET UP DIRECT DEPOSIT Jun 3, 2020

    By jasmine7775
    I am missing two direct deposits that were scheduled to hit my account this weekend and I have yet to receive them, or any feedback on what may be going on. As I am scheduled an eviction, it would be really nice to know what Cash App has done with my money, but being that you do not have a customer service line where I can talk to a real person, I am scared I would have to take legal action. I am highly uncomfortable knowing that my money isn’t in my account where it was scheduled to be deposited and it has completely unconvinced my life and my three children’s lives as we use this money to eat, pay bills, buy gas, pay out car insurance and rent, and I have no clue when I will get it. Cash app has completely no way to get up with a live person right now. How many people would like for their money to be in cyber space somewhere while pending eviction from the home your family lives in? 💔 Cash app has let me down. I do not recommend cash app, and most definitely not setting up direct deposit with them. They scammed me out of two direct deposits, and I haven’t heard anything from anyone at cash app about it.
  • Screw PayPal & Venmo Jan 12, 2021

    By Brand05
    CASHAPP IS WHERE ITS AT! I’ve been saying this for years, no holds, no chargebacks, no SCAMS. I spent so many years trying to make PayPal work as a seller and they scammed me every single time (Buyer scams backed by PayPal and PayPal themselves). I still have hundreds of dollars up in the air on old PayPal accounts that they refuse to give me. And in case you didn’t know, Venmo is just a “lite” version of PayPal, owned and operated by the same scammers at PayPal.. Cashapp is instant in every aspect. I use it every day, you could literally use Cashapp as a replacement for your bank, they support direct deposit and give you a routing and account number, and the Cashapp cards are awesome too! I made a sick looking card in the editor and got it in the mail super fast, the best part is it was totally free! I’ve tried to find anything negative about Cashapp to put on here but there is nothing bad to say. I can’t thank the people behind Cashapp enough for making my life and operating a small business SO much easier and simpler. I’m done helping pay PayPal’s bills. Download this app now and never regret the method you used for transferring money, receiving money, or sending money EVER AGAIN!
  • Run from this app it steals Aug 15, 2020

    By SellinaR
    I have tried to call and been emailing idiot staff with this company fir DAYS!! When I started using the app all was good. Then all of a sudden all heck broke loose! I had the option of instant pay or standard for a while, then I noticed out of the blue the option of standard 1-3 day payout (free) was no longer an option for me . Why?!?!? IDK, I’m glad you asked too! I believe it’s so the company of course can be paid 1.5% on each of my cash out payments. As instructed by the idiot CSR, I have deleted my bank and debit card information several times trying to resolve the issue to no avail!! I am now being told that I have a business account which charges 2.75% each time I receive a payment. WOW! I told you thieves.....I’ve been on an email conversation for 3-4 days trying to get this fixed....but of course no resolution in my favor so I decided to delay the app and try another with better integrity and respect for customers. I requested a call and refund for all the fees that i was charged and should not have been.....the CSR Vanessa keeps giving me a canned text response !!! I’m beyond angry and disgusted with this company (app). You’ve BEEN WARNED!!’
  • Funds accepted but never deposited in account Nov 2, 2019

    By JewelryB
    I am a new user to cash app. I created an account earlier this week. Once logged in my daughter sent $1,600 to the account. I accepted the funds received an email from Cash App indicating the funds were received. 5 days later the $1,600 is still not in my account. I’ve tried to access my CashApp account on the device I created the account on. I never receive a login - just a screen prompting me to create a new account. I’ve reached out to Cash App support on their website and received a canned email about merging an old account with a new account, asking me to supply user ID and bank account information-no support ID included to reference for future contact. The website indicates the only available customer support is via email you can’t talk to a live person. In the meantime my $1,600 that was going to be used for a mortgage is out there not accessible to me. I worked in IT support for 30 years - the customer support is terrible to this point. Not being able to pick up the phone and talk to a live person about my unaccounted for $1,600 is unbelievable!!
  • I only put 5* but they deserve ONE May 22, 2021

    By Warlaceygmailcom
    My account was made into a business account by mistake when I finally contacted support about all the fees I was getting I was notified of this I then ASKED SUPPORT TO CHANGE MY ACCOUNT BACK TO PERSONAL TO ELIMINATE ALL THE FEES in February 2021. I was replied to and informed she would be making the changes to my account. ( Now May2021) I noticed I’m still being charged fees and wrote support again asking they make the change on my account they had told me would be made back in February. They now changed my account but are telling me they only refund 7 days from my original contact date... that would be February 13, 2021. Cash app only refunded me 7 days from the date they made the change to my account. I wrote back now 10 times asking them to refund me the money seven days from my original contact date in February which they stated in every email was their policy.... they won’t refund my money even though their staff are the ones who didn’t follow thru with the request I had originally sent.... I’m furious I used to use cash app religiously now I’ll be looking for another banking app....
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • Jul 14, 2021

    By Brittany Toland
    Extremely reliable. And only thing I don't like is the instant fee that they take out. But I have realized that they become more reasonable since covid. I know every app has to make money, however, I feel like they could do without that money cut. If we need our money instantly we shouldn't be charged for it. Obviously the person receiving the money is in need a finances which is why they had to ask someone else to cash app them. Makes sense doesn't it? Besides that, cash app is a great app!
  • Jul 22, 2021

    By Gabi Gallagher
    Has gotten MUCH better from the start of this app lol although my card info does still tend to get stolen easier than any other card.. they def need to disguise the envelopes better when they send ya your card!! Cuz these days, usually I gotta order a card more than once, someone always steals it from my mail.. oh and be aware if money is sent to you from a person, THERE IS A LIMIT before they send that info to IRS and get you AUDITED..
  • Inconsistent + lack of customer support = frustration Nov 29, 2017

    By 2things@once
    While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
  • Terrible customer service! No communication. Sep 23, 2019

    By ballhawk22
    I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.
  • Very disappointed Mar 2, 2020

    By goldo 98
    I have recommended this app to sooo many ppl and I was so sure it was safe, until this Friday. My husband sent me our credit card payment so I could cash it out and pay...well long and behold there were only 14 dollars of the money available to cash out and a previous payment of 12 dollars. So I sent an email got an answer on Saturday night that they received my email and THAT WAS IT! No other info no one to talk to and what worse money for a payment that is now in limbo. IM EXTREMELY DISAPPOINTED WITH THIS APP NOW . So be careful and mindful ... if your missing money your not talking to anyone I guess ever. I’ve emailed again since Saturday and called multiple time to speak to a automated system. No answers so far for me. I have to say I had a gut feeling my problem wasn’t Cash App related and sure enough. My problem was only mine for paying without cashing out first. I have to say it was so scary to not have a person to clarify this so maybe a voicemail system or a live person. Any way I’m staying with you guys and I’m very happy to recommend the app it super easy and super convenient. Minus one star just be you really need ppl to actually talk to.
  • Jul 25, 2021

    By Aaron Goodwin
    The app itself is great, it's the fees that the company behind the app charges. Originally, when I went to cash out via ATM I would only be charged a fee it that ATM was outside Cash Apps network (like any other bank). Now it's a blanket $2.25 on top of every ATMs charge (usually between 2.00-3.50). I only keep Cash App because everyone has it
  • Jul 24, 2021

    By Bill Stanley
    Its pretty decent and I'm glad to use it, but I give it a 3 star because it's terrible if you have more than 1 bank account that you want funds to go into. It didn't give you an option to choose which account. They will SAY they're is a way in MANY automated emails and close the email correspondence after their 1st email confirming they received my request. What a joke. 🤦‍♂️
  • Refund Issues Jun 29, 2018

    By YouKnowMeOtsBx
    This app isn’t bad. It has a great concept of sending and receiving money with a few simple taps which I like. But about two weeks ago I sent my girlfriend $150 for a bill and she never cashed it out it just remained in her App, Cash App. Upon realizing she didn’t need it, I actually did. She used the refund button and it shows as refunded. I gave it a few days because I don’t expect everything in life to be instant. But I haven’t received anything at all. I’ve contacted “customer support” and they requested my identifier number as well as sender and receivers phone number and my cash tag. I provided all of it in an email response and i have not heard anything back from them yet. As I read other comments with this refund issue I realize it’s completely real and it’s ridiculous honestly. $150 just afloat with no information on where it is or when it’s coming or what’s going on. I’ve been trying my hardest to find a customer service number and I keep sending these “forms” that are supposed to be helpful. It’s shenanigans. So don’t use the refund option. P.S I still haven’t received my money, hoping developers will respond to this and give me some sort of help.
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
  • Used to be great May 28, 2020

    By itslinaaD
    First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
  • Jul 20, 2021

    By Kevin Gallagher
    Read on. I could only give 2 stars, late one night I was talked to downloading this app, and putting up my money for another person. Thankfully it wasn't much. Otherwise, I'd be heated! But it's basically like $20 on my account that was instantaneous on delivery, but no real way to access the money! What's the good of that? So I'm basically stuck with having this app tell me whatever I see it that I have $20 real cash, but I just can't use it. Stupid. Waste!
  • Jul 14, 2021

    By Lena Jordan
    Inconsistent. My check is issued on the same day at the same time every 2 weeks but my funds are available at different times... Sometimes 12p, sometimes 5p, sometimes not until 10p. Also, the search feature NEVER works. The app gets stuck and I have to back out of it completely to get it to do anything else. Seriously considering deleting this app
  • My nightmare Feb 17, 2020

    By J.rev.
    I recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter..
  • Great App But Horrible Customer Service Jun 1, 2021

    By Destroyer1497
    I rarely write app reviews but felt compelled to write this one after an awful experience with Cash App Support. Let me be clear—Cash App itself is great. I love the Cash Card discounts and the smooth functionality. However, I have been having an issue with the app after I changed my legal name. Casey, the support manager, did a wonderful job of changing the name on my account to reflect my new name several months ago, but unfortunately, my former name has continued to appear on all of my monthly statements since then. When I contacted Cash App Support again with a description of the problem and screenshots of two recent statements, I spoke with Danny and Juan, who both completely ignored the problem (telling me that my account already had my new name on it, which I am perfectly aware of) and tried to close the case, without any acknowledgment of the incorrect name on my statements. Furthermore, they labeled the email chain as “suspected spam”, which tells me that the lack of acknowledgment of the issue was purposeful and not a simple misunderstanding. I am very disappointed with this so-called “support”, and frankly just shocked. I have never before encountered customer service as awful as this. Hopefully this review and my most recent email will render an adequate response from Cash App.
  • The app is okay, but the company is questionable Apr 21, 2021

    By alienwithagun
    I like that I can buy cryptocurrency and stocks right in the app. I like using boosts. However, the customer service is terrible! I spent a week emailing with Cash App and every day I got an email from a new person who didn’t know what was going on. I had to re-explain what I wanted. Sadly, even after a week I didn’t get what I wanted. I would very much prefer to talk to the same person the whole time and simply get my “no” the same day rather than a week later. It seems their security protocol is flawed as they wouldn’t let a legitimate user into his own account. I had to create a new account instead and my old one is just sitting there with my old phone number and the person who now has my old phone number probably can’t use Cash App. I asked if they would just delete the old account since there’s no balance in it...nope. Another part of the problem is they try to verify your identity with your address, email, phone number, etc. but all of those change periodically for everyone so when it’s been several years, it’s unreasonable to expect me to remember exactly which credentials I had for that account at that time. I don’t actually use this app to send or receive money (everyone I know uses Venmo), so maybe I’ll find something else.
  • I fell in love with this app, until they closed my account Dec 9, 2018

    By A_very_sad_customer
    I have been using the cash app for almost 2 years and loved everything about it. It was easy to setup, I could send money to anyone who owned a modern cell phone, and I never had to carry cash on me again. I work in homes and every now and again I’ll have a customer trying to sell something that I want, so when I get them to sign up, not only are they able to receive money from me, but they get $5 just for switching to this fantastic app. All went well until I tried sending my half of the rent payment to my roommate and my transfer was denied. I contacted Cash Support and within 5 minutes I received an email informing me that they were closing my account without eligibility to reopen it. They gave me no warning and no reason as to why they had made this decision. I have been trying to get in touch with someone on their support line for weeks to simply ask them why they had made their decision, but I never got a response. I love this app, but I am so very upset that they would close a valued and loyal customer’s account without warning or so much as a courtesy explanation. Please take your business to Venmo or Zell. Those guys work diligently to ensure customer satisfaction, and always answer any questions you might have.
  • No customer support ?? Jan 16, 2021

    By greentara20
    I’ve been a square merchant now for 6 years and trusted this product by square, but I’m not so sure , App easy to use but I’ve been trying to get my I’d scanned and approved. Customer support has not responded The app keeps saying I’m not in the US but my I’d is an official state drivers lic in the US ...iv contacted support last month and uploaded my documents to their link.. no word from them and they do not respond to my emails...to fix this issue... I’m sitting next to my friend who has the same iPhone and she has no problem..for now it is a not a good review..I thought this update would fix the issue but hasn’t.. it’s sad such a great product, but. missing customer support... sad what our country is becoming..lacking human connection. So many unhappy reviews I’ve been reading, not sure if the creator is just burned out or just doesent care about their product? I will reconsider writing a new one if they fix these issues but for now very disappointed how they handle people’s money. And do not want to move forward in using their product until, there is better support... square makes a lot of money, you would think they could afford proper support.. unless they are struggling with staff for COVID reasons.. if that is the case then they need a banner announcement....
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    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • Jul 24, 2021

    By Bryan Lally
    I tried to sign in on a new device, and it asked for the card number linked to the acct. For verification. didn't have it, due to wallet being recently stolen, but somehow instead of logging in to my account, THEY CEEATED AN ACCOUNT UNDER THE SAME EMAIL ADDRESS, which made mine disappear, along with the money in it. After a day and a half of verifying who I was, they still told me that I could not have access to my old account, and offered no way to recoup my money. They just BASICALLY STOLE IT!
  • Jul 24, 2021

    By Mercedez
    My funds are missing and after already having been in contact with my bank, I have yet to hear anything back from cashapp!! I would say this app is easy to use, but not when funds (not bitcon) "vanishes"! If there's an alternative app that's similar, please let me know as I will let you all know if and when this issue gets resolved!
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
  • Jul 24, 2021

    By Miranda
    I logged out and now app keeps saying unable to login with this device. Ive contacted customer service and spoke to human 1x in past several weeks. They correspond with the same email over and over. Dobt bother replying that u have done their instructions hundreds of times and failed to correct issue because they will send same email. They say to create new email I did. Same issue. They said I have to get new phone number then. Seriously. Cant access mo ey on phone now.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By Softwarebunny
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • Jul 23, 2021

    By Jeremy Chamberlin
    Had a situation where I was unable to purchase BTC. no reason given. It was not a funding issue. Emailed support and was told the same thing "you are unable to purchase Bitcoin at this time". No explanation, no way to meet whatever criteria they were looking for. Just No. The email also said they didn't want to discuss it further but I could reply if I had questions not pertaining to this. So I transferred all of my balance out. I hope people that have similar issues will do the same.
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
  • Jul 26, 2021

    By just here
    Security is lacking. Your information is easily stolen. They know there's problems and do nothing to fix it. So when someone hundreds of miles away manages to use your info to make purchases inside a store and clean out your account. They basically tell you "oh well"
  • Jul 26, 2021

    By Leslie Robinette
    I did like Cashapp until my account was disabled. It seems you can't figure out a way to fix it. Someone was suppose to call me back on it but never did. All I got was an email telling me how to add another number to my account. Hard to add anything when I can't access it at all.

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