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Cash App

Cash App

Square, Inc.

Send, Spend & Invest Cash

4.6 Ratings 1M+ Reviews 10M+ Downloads
Featured on Best 10 Apps for Transferring Money

About Cash App

Send, Spend & Invest Cash
see more about Cash App

Ratings & Reviews

4.6
1.2M+ Ratings
  1. 5
    81+%
  2. 4
    9+%
  3. 3
    3+%
  4. 2
    1+%
  5. 1
    6+%
Write a Review
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
    more
  • Jan 16, 2021

    By Carol Crump
    Have used this weekly for a couple if months then today it would not let me in and when I asked for a phone call with a code I had to adk 6 times before it was sentthen thet saud it so fast I missed it. It would NEVER let me get the code by text. Had to use a different phone and set up a new account. Not user friendly. Would not use if my recipient had a bank account.
    more
  • Misleading Sep 17, 2020

    By alexknowsall
    I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
    more
  • Jan 11, 2021

    By Alex Connor
    Great tool and super convenient. The few times I've had issues, support usually responds rather quickly. My favorite benefit out of the many, many available would have to be the investment platform. So far Ive made 11 cents on a $1 investment. 4 stars because I want to link my square card reader/swiper to the account. Which would make sales a much smoother experience for my clientel and I
    more
  • Jan 15, 2021

    By CYNTHIA DEGREE
    Never had a problem with my cash app, some friends were having issues and cash app claiming that they were committing fraudulent activities and wasn't giving a full explanation or any proof, and wasn't able to prove that cash app were wrong and their account were suspended . Hoping doesn't happen to me.
    more
  • Jan 15, 2021

    By Rebecca Davis
    Sent a couple of emails and still hadn't heard anything from customer service...its an easy matter to resolve. 1/13/2021 I had given this app 2 stars but it just went down to one. When handling an issue they switch customer service reps on u everyday then still nothing gets fixed, they all say the same thing. It's ridiculous. I DO NOT RECOMMEND THIS APP!
    more
  • Jan 15, 2021

    By Sherri Wilder
    Haven't had any issues until today. $ was sent to me, but I wasn't notified by cash app. Also when I attempted to log in using my cell #, it never sent a log in code. I had to restart my phone 2 times for it to work. After about an hour I had the same issue. I sent code to my email address, nothing. I requested to be called with the code, nothing. What's Up?
    more
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
    more
  • Jan 14, 2021

    By Angel Sangha
    Absolutely the worst app I have used so far! Not even worth 1 star! They took £150 saying they have problems with their system or upgrading your account you need to pay £50 not once but 3 times!! Even after that they said need to pay custom fee which is another £50! That's it I'm done. DO NOT DOWNLOAD THIS APP. THEY STEAL YOUR MONEY. THEY IGNORE YOU AFTERWARDS. I HAVEN'T EVEN GOT MY REFUND.
    more
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
    more
  1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
  2. Standard deposits show up the very next business day, hassle and worry-free
  3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

Reviewed by Laura S on January 11, 2018

  • Misleading Sep 17, 2020

    By alexknowsall
    I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
    more
  • Jan 15, 2021

    By CYNTHIA DEGREE
    Never had a problem with my cash app, some friends were having issues and cash app claiming that they were committing fraudulent activities and wasn't giving a full explanation or any proof, and wasn't able to prove that cash app were wrong and their account were suspended . Hoping doesn't happen to me.
    more
  • Jan 14, 2021

    By Cara Torri
    Great app ...just wish when you send someone money it would asks are you sure you want to send so and so ( thier name) $10 ( example) theres no extra step or delay and many times people send to a wrong person. This extra step would help prevent that
    more
  • Jan 14, 2021

    By Duchess Silcox
    Best way for love one's too send you cash when you need it, or when they do, also keeps track of when an where you've used your card,, which you can even design yourself. Lol but I can honestly say this has made my life a lot easier.!
    more
  • Jan 16, 2021

    By Kendra Nickell
    It has helped with my teenage kids in several occasion or I might have forgot to give him money so I can just hit a couple buttons and boom. And I've used it for other reasons too buying things off the internet that way they don't have my banking information I just use my cash app
    more
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
    more
  • Jan 11, 2021

    By Alex Connor
    Great tool and super convenient. The few times I've had issues, support usually responds rather quickly. My favorite benefit out of the many, many available would have to be the investment platform. So far Ive made 11 cents on a $1 investment. 4 stars because I want to link my square card reader/swiper to the account. Which would make sales a much smoother experience for my clientel and I
    more
  • Jan 8, 2021

    By Aliyah T
    Its very convenient when transferring money from one bank account to another, without waiting 2-3 days to transfer. Of course for a small fee. However, I wish there was a way to add multiple debit cards instead of having to delete it and add it back every time. For that they get 4 stars
    more
  • Inconsistent + lack of customer support = frustration Nov 29, 2017

    By 2things@once
    While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
    more
  • Terrible customer service! No communication. Sep 23, 2019

    By ballhawk22
    I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.
    more
  • Jan 16, 2021

    By Carol Crump
    Have used this weekly for a couple if months then today it would not let me in and when I asked for a phone call with a code I had to adk 6 times before it was sentthen thet saud it so fast I missed it. It would NEVER let me get the code by text. Had to use a different phone and set up a new account. Not user friendly. Would not use if my recipient had a bank account.
    more
  • Jan 15, 2021

    By Virginia Ford
    Well, at first, I gave this Cash App, 5 Stares. However, reading alots more People's words, makes me think twice about writing a good Review. 1). Because, I'd want my Account fully back by Cash App, if they let some strangers get into my Account as well. And, 2). I want you'll to start asking for Pictures ID'S, on yalls App! And, 3). I need a Phone number, where you'll can be reached, if something goes wrong. I'm sick of Emails, that don't works, or Texts me back!
    more
  • Jan 16, 2021

    By Rian B
    Just got a brand new phone today and now the app is telling me it can't be signed in on this device. I never had this problem on my old phone. I really need it to work on my new device because I use cashapp as my personal spending account, so I need to see what funds I have available
    more
  • Jan 14, 2021

    By Trent Gadsden
    Everything was wonderful until yesterday. I had been sending money to my friend's for months. One particular person's CashApp handle and name completely changed. I reviewed my entire transaction history and that had all changed to that person's name. 5 stars for functionality, 3 for abilities to safeguard transactions.
    more
  • Refund Issues Jun 29, 2018

    By YouKnowMeOtsBx
    This app isn’t bad. It has a great concept of sending and receiving money with a few simple taps which I like. But about two weeks ago I sent my girlfriend $150 for a bill and she never cashed it out it just remained in her App, Cash App. Upon realizing she didn’t need it, I actually did. She used the refund button and it shows as refunded. I gave it a few days because I don’t expect everything in life to be instant. But I haven’t received anything at all. I’ve contacted “customer support” and they requested my identifier number as well as sender and receivers phone number and my cash tag. I provided all of it in an email response and i have not heard anything back from them yet. As I read other comments with this refund issue I realize it’s completely real and it’s ridiculous honestly. $150 just afloat with no information on where it is or when it’s coming or what’s going on. I’ve been trying my hardest to find a customer service number and I keep sending these “forms” that are supposed to be helpful. It’s shenanigans. So don’t use the refund option. P.S I still haven’t received my money, hoping developers will respond to this and give me some sort of help.
    more
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
    more
  • Used to be great May 28, 2020

    By itslinaaD
    First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
    more
  • Jan 12, 2021

    By Cynthia Lank
    Normally I have no issues with this app. But I noticed recently that of you leave your money on the app to be deposited into you account standard they keep changing the day of deposit. So you get sick of waiting and hot the instant button. I WANT MY 8 DOLLARS BACK!!!!
    more
  • Poor customer service Sep 13, 2020

    By Kilolo19
    Cash App is a good app to send money and receive it instantly but when something goes wrong they have extremely poor customer service. Basically no customer service at all. Someone had used my cash app information at a Walgreens and I got an email stating the transaction was made but when I went to check my transaction history on cashapp it wasn’t there. I emailed cash app customer support after going through tons and tons of crap to even find their email because they have no phone number I was able to call. I have yet to receive my refund or be reimbursed for this issue. I haven’t even received an email back for this issue and it’s been a week. I did however cancel my card and order a new one and was notified that my card information was used again but thank god it declined after I sent my husband all my money on cash app to avoid loosing more. The declined transaction did however show up in my transaction history on cash app ... but the one that was able to be processed didn’t. Cash app is convenient when you need money sent to you for an emergency but I do not recommend leaving money sitting on your cash app because fraud happens all the time and cashapp is not able to help you if someone happens to access your card information or account information.
    more
  • My nightmare Feb 17, 2020

    By J.rev.
    I recently joined Cash App to receive payment in BTC. You have to enter your Social Security number for tax purposes, when mine was entered I entered it incorrectly. There is no way on the platform to edit it and reconfirm validity. When you try to sell your BTC a form will pop up stating that “ By confirming, I certify under penalties of perjury that I’ve reviewed the information on this Form w-9 and that it is correct.” There is no option that states “If anything on the form is incorrect go to...” It’s been more than 24 hours and I have not heard from Cash App support yet and I cannot receive my funds until they reach out. I don’t usually leave negative reviews, but this is my only option left of reaching out unfortunately. Update: I was finally contacted by CashSupport, I explained the issue, we sent emails back and forth, but I was sent a response that didn’t resolve the issue or give me any guidance on what to do. It was more so a script. I contacted the person back to clarify my issue, but I didn’t get a response from her the email said, “Hi you have reached an unmonitored email address...” I was responding to the email thread that we had been using so I’m not sure what happened. I just want to change the SS# on my account...that’s all if possible or be guided in the direction to someone that knows how to take care of the matter..
    more
  • Jan 15, 2021

    By Rebecca Davis
    Sent a couple of emails and still hadn't heard anything from customer service...its an easy matter to resolve. 1/13/2021 I had given this app 2 stars but it just went down to one. When handling an issue they switch customer service reps on u everyday then still nothing gets fixed, they all say the same thing. It's ridiculous. I DO NOT RECOMMEND THIS APP!
    more
  • Jan 15, 2021

    By Sherri Wilder
    Haven't had any issues until today. $ was sent to me, but I wasn't notified by cash app. Also when I attempted to log in using my cell #, it never sent a log in code. I had to restart my phone 2 times for it to work. After about an hour I had the same issue. I sent code to my email address, nothing. I requested to be called with the code, nothing. What's Up?
    more
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
    more
  • Jan 14, 2021

    By Angel Sangha
    Absolutely the worst app I have used so far! Not even worth 1 star! They took £150 saying they have problems with their system or upgrading your account you need to pay £50 not once but 3 times!! Even after that they said need to pay custom fee which is another £50! That's it I'm done. DO NOT DOWNLOAD THIS APP. THEY STEAL YOUR MONEY. THEY IGNORE YOU AFTERWARDS. I HAVEN'T EVEN GOT MY REFUND.
    more
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
    more

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