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Cash App

Cash App

Square, Inc.

Send, Spend & Invest Cash

4.4 Ratings 666K+ Reviews 10M+ Downloads
Featured on Best 10 Apps for Transferring Money

About Cash App

Send, Spend & Invest Cash
see more about Cash App

Ratings & Reviews

4.4
665.8K+ Ratings
  1. 5
    75%
  2. 4
    11%
  3. 3
    4%
  4. 2
    2%
  5. 1
    9%
  • Sep 28, 2020

    By Amanda Eisenmenger
    I love cash app. It already makes moving money easier, and with the debit card you can get, no more fees to transfer money when its time to cash out, because you can use your cash app visa wherever, and get cash back at the store usually without a fee. I'm pretty sure cash app doesn't charge a fee for cash back!! Enjoy!!!
    more
  • Great for those who don't carry cash Sep 18, 2017

    By Angel 천사
    It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
    more
  • Sep 27, 2020

    By Rita Maxwell
    Love the ease of using this app. In my opinion it is by far the easiest way to send money or pay someone for goods or services, never had a problem with it at all. Less than 30 seconds and its done ( once you have the app installed and setup), and the ease of getting your money off the app is just as simple . Love the feature that allows instant transfer to your bank. When they say instant, they mean instant. Also, the option to invest money in stock is wonderful and just as simple.
    more
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
    more
  • Sep 20, 2020

    By La Shonda Smith-Green
    Very great app. Dosent cost alot to send money qwick. Great for our family because we all live in different places. Convenient. I look at all the reviews and noticed. It was lots of bad one's. I give a a plus. For this app. I have had 2 issues with cash app. But they were right on it as soon as i emailed them. It's called customer service. And there's is top $$$. Legal, cheap, convenient... 👍👍👍👍
    more
  • Sep 24, 2020

    By Matt W
    I just tried this app for the first time this week with the sole objective of buying Bitcoin. I linked my Discover Bank account by specifying the routing number and account number. Then, I clicked Add Cash, typed in the dollar amount, and clicked Next, and it asked me to link a bank account. What!? I had already done that. I double-checked that the account still existed in the app, and sure enough there it was as a linked account. I'm not sure why this app can't see it. Bug!
    more
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
    more
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
    more
  • Sep 25, 2020

    By Amit R. Kowshik
    Cash boosts are a hit/miss. The app sometimes shows a boost as active while it has already expired for hours. The support team does not always offer the best support either. They stand by the app knowing that it is buggy and the issue is on their side, and refuse to apply the boost amount. After a few back and forth emails, they will go ahead and just close the ticket saying the issue "has been resolved", while clearly all they have done is kick the ticket around and send canned email responses that are completely generic and irrelevant to the issue.
    more
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
    more
  1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
  2. Standard deposits show up the very next business day, hassle and worry-free
  3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

Reviewed by Laura S on January 11, 2018

  • Sep 28, 2020

    By Amanda Eisenmenger
    I love cash app. It already makes moving money easier, and with the debit card you can get, no more fees to transfer money when its time to cash out, because you can use your cash app visa wherever, and get cash back at the store usually without a fee. I'm pretty sure cash app doesn't charge a fee for cash back!! Enjoy!!!
    more
  • Great for those who don't carry cash Sep 18, 2017

    By Angel 천사
    It's a very minimalistic type of app. It's easy to use and I have had no issues with it. It does ask to link your debit card and bank information, which is understandable. I asked my girlfriend to download the app to send me $50 that she needed to give me. When she sent it, it went to my cash drawer. Easy enough. Then I went to cash out and it told me that it was "instantly deposited" into my bank account. At first, I was like no way. So I went to check my bank and there it was, $50 dollar deposit transaction and ready to use. I would recommend this app to all my college friends because it's really useful for us since none of us ever carry around cash. I do admit that I don't believe I ever received the $5 for referring a friend but I don't really care about the promo money. Update: It's been a year since I've used the app. My girlfriend sent me over $600 last month with the app and I was debating whether to keep it in the app since I have that beautiful etched Cash black card now or not but in the end, I decided to put it in my bank account. Since it was a weekday, it was in my account the very next day. Thanks for the great work!
    more
  • Sep 27, 2020

    By Rita Maxwell
    Love the ease of using this app. In my opinion it is by far the easiest way to send money or pay someone for goods or services, never had a problem with it at all. Less than 30 seconds and its done ( once you have the app installed and setup), and the ease of getting your money off the app is just as simple . Love the feature that allows instant transfer to your bank. When they say instant, they mean instant. Also, the option to invest money in stock is wonderful and just as simple.
    more
  • Sep 20, 2020

    By La Shonda Smith-Green
    Very great app. Dosent cost alot to send money qwick. Great for our family because we all live in different places. Convenient. I look at all the reviews and noticed. It was lots of bad one's. I give a a plus. For this app. I have had 2 issues with cash app. But they were right on it as soon as i emailed them. It's called customer service. And there's is top $$$. Legal, cheap, convenient... 👍👍👍👍
    more
  • Sep 21, 2020

    By Use : WHAFF App - Get IOK DoIIars
    This app is fine for the basics of spending and seeing transactions. But it's the WORST app on the PLANET when you need help. I've never found an email or instant chat for help. Searching online for a number or email offers an automated number. No options to get help when the issue isn't listed. Followed the steps to support, but my issue isn't listed and I can't find ANY OPTION WHATSOEVER to get assistance, so support is useless. Im a bit tech challenged, but this shudnt be so HARD!!:(((
    more
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
    more
  • Inconsistent + lack of customer support = frustration Nov 29, 2017

    By 2things@once
    While I have used the app in the past few month without a hitch (and I’m trying to convince others to do the same), I recently ran into a problem sending money to a friend and it’s highlighted some problems with the Cash app. I sent a second payment to this person within a two week period and in order to receive the second payment they are being asked to verify their account through Facebook or their Social Security number. This seems odd as they have used the app to receive cash in the past with no problem and the two payments which I sent are well under the $250 trip point that I’ve read can often trigger a verification request. She’s not comfortable putting this info in and there doesn’t seem to be rhyme or reason for why it happened. And what a drag of it happens again and again? She contacted customer support and got a canned response that doesn’t address the issue. Really wish there was a better way to contact customer support. Why is she being asked for this information at this time? It seems a little suspect. She’s frustrated and ready to quit the app and use something else, and I’m finding it hard to recommend this app to others now.
    more
  • Terrible customer service! No communication. Sep 23, 2019

    By ballhawk22
    I’ve used this app for a couple years now for work splitting dinners, my kids sports, fantasy football, etc. this app was always awesome and still is a great convenient app for the most part. Recently my app was logged out of somehow. When I opened it it asked for my phone number and then it made me create a new cashtag name. I was unable to get back into my previous account where I had a 140 dollar balance. I’ve must have written 20 plus emails asking for help over the past 2 weeks and customer support will not respond or help resolve my situation. Up till now I’d give this app 5 stars but now I just rather use Venmo. If cash support will step in and fix this issue then I’d change my review to 5 stars. Not looking good though. About 4-5 days later after I left this review with a 1 star I was finally contacted by cash support tech named Rachel by email and they did finally get my accounts merged and my money back into my account. I did change my 1 star to a 4 star only because it took 3 weeks to fix. If it were a quicker response I would’ve given it a 5 star but for an app that handles money you want assistance ASAP. I will continue to use this for the convenience. Thanks cash app.
    more
  • Misleading Sep 17, 2020

    By alexknowsall
    I like this app a lot; however i have not received my $5 for transferring money and i have not received my $20 for the two referral i gave, both people are happily using the app but both reported the same issue with the $5, one was able to get $10 from referral the other did not get $10 referral. Other than the payout offers not working everything else seems to work very fast very good, everything is pretty easy to find so complements on your ui, this would be a 5star review if not for the issue with the transfer and referral payouts not paying out. Also as someone who got the “glow in the dark” card its really not very glow in the dark, its cool but definitely more fluorescent than luminescent, my custom design came out perfect, i really love the personalized touch. Obviously if you read this far you may notice i didnt touch on important key features like card deactivation at a touch and the other core features that brought us here, thats because as far as ive used them so far everything works. This is a good clean app that i can recommend at this time. Cheers to hopeing they dont mess it up with clutter and useless crap that makes it unsafe.
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  • Very disappointed Mar 2, 2020

    By goldo 98
    I have recommended this app to sooo many ppl and I was so sure it was safe, until this Friday. My husband sent me our credit card payment so I could cash it out and pay...well long and behold there were only 14 dollars of the money available to cash out and a previous payment of 12 dollars. So I sent an email got an answer on Saturday night that they received my email and THAT WAS IT! No other info no one to talk to and what worse money for a payment that is now in limbo. IM EXTREMELY DISAPPOINTED WITH THIS APP NOW . So be careful and mindful ... if your missing money your not talking to anyone I guess ever. I’ve emailed again since Saturday and called multiple time to speak to a automated system. No answers so far for me. I have to say I had a gut feeling my problem wasn’t Cash App related and sure enough. My problem was only mine for paying without cashing out first. I have to say it was so scary to not have a person to clarify this so maybe a voicemail system or a live person. Any way I’m staying with you guys and I’m very happy to recommend the app it super easy and super convenient. Minus one star just be you really need ppl to actually talk to.
    more
  • Refund Issues Jun 29, 2018

    By YouKnowMeOtsBx
    This app isn’t bad. It has a great concept of sending and receiving money with a few simple taps which I like. But about two weeks ago I sent my girlfriend $150 for a bill and she never cashed it out it just remained in her App, Cash App. Upon realizing she didn’t need it, I actually did. She used the refund button and it shows as refunded. I gave it a few days because I don’t expect everything in life to be instant. But I haven’t received anything at all. I’ve contacted “customer support” and they requested my identifier number as well as sender and receivers phone number and my cash tag. I provided all of it in an email response and i have not heard anything back from them yet. As I read other comments with this refund issue I realize it’s completely real and it’s ridiculous honestly. $150 just afloat with no information on where it is or when it’s coming or what’s going on. I’ve been trying my hardest to find a customer service number and I keep sending these “forms” that are supposed to be helpful. It’s shenanigans. So don’t use the refund option. P.S I still haven’t received my money, hoping developers will respond to this and give me some sort of help.
    more
  • Bank card relation issues Sep 19, 2020

    By Doleredartic
    I am deaf. I use America Sign Language to write. At first of all, I love the way they set for me to “transfer,” “send,” and “request”. One issue is the one I can’t choose which one bank I can transfer money to cash app. For example, this cash app asked me about “Linked Account” which I put two different kind of bank is my own bank and “outside of bank” such like chime card, visa card, or chase card that are not relate to bank but it legal to use. Anyway, the point is I add my account bank and chime account on cash app “linked account” then I thought cash app probably ask me which one I prefer to transfer money from chime or my own bank to cash app. It actually subtract my chime first but I rather to subtract bank. I can’t choose what it suppose to be. Every time I have to decide which I transfer money to cash app that mean I have to remove bank then change to chime to transfer and had to remove chime again to change to bank. It too much to change and cant directly choose where I want to transfer. It look like I have to choose only one bank that can able to transfer. If you fix this issues then I can give you full stars.
    more
  • Almost perfect May 8, 2020

    By mstridmnd
    This app would be PERFECT, but of course they are IMPOSSIBLE to get ahold of when you have a problem, I’ve contacted customer support by email (because there is no other option) MULTIPLE times, and never receive any form of communication in return. This is a major issue dealing with a banking app because my money has been taken multiple times by cash app and never returned because I can’t reach them. I also can’t stand that they only have an email option because I’d rather explain a situation over the phone, personally. My husband was in a bad car accident and lost his wallet along with his cash card which had about $800 on it and he can’t access that cash app account because he lost his phone in the accident too, and he was never able to get that money back because they refuse to respond. I’ve also been charged multiple times for a single transaction and the companies always tell me that it’s Cash App’s fault, but cash app doesn’t answer! I’m so fed up with this app because it’s easy to use and I’d love it other wise, but customer service needs to be taken way more seriously, and actually prioritized!
    more
  • Almost great Apr 18, 2019

    By EEhhhhhhhhhhhhhhhhhhhhy
    First I’ll say, I like the simple cash app functionality that allows me to quickly pay friends from my debit card. That’s great and has always worked well. My main interest, and what I was most excited about, was the bitcoin functionality on cash app. Being able to buy bitcoin is an awesome step, but I was disappointed when I found the functionality to send (to friends as a gift, or payment) was not there! Not what I expected from cash app. In fact, the wallet won’t even allow me to withdraw my bitcoin. I applied for kyc months ago. The enable withdrawal button still does not work. I even sent in a support ticket detailing the issue. I’m not mad and I do still like cash app but please please please get this fixed! It would be great for bitcoin, and great for cash app as they would be one of the first major, widespread payment systems to implement full bitcoin payment functionality. It would be awesome to tell friends and family that an app they already have does bitcoin! With it limited and functions buggy I’m still hesitant to share this news as I don’t want people to get turned off early. Fix it, then 5 stars!
    more
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
    more
  • Sep 29, 2020

    By jfg hudson
    Don't do it! I had so many errors, it blocked my bank account, exhausted my credit card and still no resolve. I got so frustrated with it I reported all my transactions as fraud to unblock my account. Whoever was the brain child for this app may not have given it enough . . . Immediately uninstalled n won't use it ever. Sorry vendors who subscribe to this app . . . It didn't do me justice
    more
  • Sep 24, 2020

    By Lorenzo Shawn Serna
    This app is really difficult and complex to use. I've heard good things about cash app so I decided to give it a shot. The singh up is super easy. But once you start linking cards and accounts that's when it gets to be a pain in the azz. And than on top of trying to link your credit cards or atm cards it ask you to verify yourself like a hundred times and trying to get our money off your card is an even bigger complications
    more
  • Sep 19, 2020

    By Sandi Hedgcoth
    This app is fine for the basics of spending and seeing transactions. But it's the WORST app on the PLANET when you need help. I've never found an email or instant chat for help. Searching online for a number or email offers an automated number. No options to get help when the issue isn't listed. Followed the steps to support, but my issue isn't listed and I can't find ANY OPTION WHATSOEVER to get assistance, so support is useless. Im a bit tech challenged, but this shudnt be so HARD!!:(((
    more
  • Used to be great May 28, 2020

    By itslinaaD
    First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
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  • Sep 24, 2020

    By Matt W
    I just tried this app for the first time this week with the sole objective of buying Bitcoin. I linked my Discover Bank account by specifying the routing number and account number. Then, I clicked Add Cash, typed in the dollar amount, and clicked Next, and it asked me to link a bank account. What!? I had already done that. I double-checked that the account still existed in the app, and sure enough there it was as a linked account. I'm not sure why this app can't see it. Bug!
    more
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
    more
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
    more
  • Sep 25, 2020

    By Amit R. Kowshik
    Cash boosts are a hit/miss. The app sometimes shows a boost as active while it has already expired for hours. The support team does not always offer the best support either. They stand by the app knowing that it is buggy and the issue is on their side, and refuse to apply the boost amount. After a few back and forth emails, they will go ahead and just close the ticket saying the issue "has been resolved", while clearly all they have done is kick the ticket around and send canned email responses that are completely generic and irrelevant to the issue.
    more
  • Sep 28, 2020

    By Jeree Smith
    DONT EVER CHANGE YOUR INFO!! My phone broke and I've been trying to access my account from another one but even with all the proper info entered I still had to create another account and still wait for "someone" to get back to me to link them together. This is the worst most convenient inconvenient app I have ever dealt with. JUST GET ZELLE!!!
    more

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