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Cash App

Cash App

Square, Inc.

Send money. Stocks & bitcoin.

4.7 Ratings 3M+ Reviews 50M+ Downloads

Ratings & Reviews

Write a Review
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

    Reviewed by Laura S on January 11, 2018

  • Cash app is a must! The best app to have! Aug 23, 2021

    By Nichole Heart
    I love this app! I have 4 kids and they borrow and pay me back. I sell a lot of items and use it for taking payments from my renters. It can categorize each person and the payments I’ve made to them & the payments I have received from them. I can pull up one person & look at the entire account. It allows you to state what the money is for so u can keep track of it. PayPal which is not free! I do not use now. I have Zelle, however, it does not keep track of how much Is paid or received. You can not pull up an individual to see all the transactions for the one person. Which is what I love about the cash app! I was able to keep track of how much I paid for my daughter’s wedding. Her dress, shoes, veil, hair, nails, and all the decorations. I was able to keep track of how much I spent. I could pull her name up and look at everything that I had spent on her and her wedding. 😊😊 I love that it is free!! No fees! I have my renters pay me using the cash app. It’s easy to track who has paid and how much to date! When I’m selling something and they want to use the cash app to pay me. I can send them a link and I make money because I sent them the link so when they download the cash app and pay for items that I have for sale, cash app sends me a bonus! It stated out at $5. I am now up to $15 per person that uses my link to the cash app. That’s awesome! I love that bonus!
  • Oct 21, 2021

    By Seline James
    Great service except when you make an error in the deposit. Didn't realize i had more than one cash app ID, one of which i never completed authorization. i gave that ID to someone who deposited $125. So we waited to see, after a period of time with the deposit still pending, if the funds would automatically refund to the sender like the CashApp policy states. Well the sender was eventually notified that the deposit was rejected but she never received a refund. REALLY! They just kept her money!
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Oct 20, 2021

    By Joel Leffingwell
    works like a charm simple straight forward fees where they exist which isn't overwhelmingly alot. they do have a few fees nothing out of the ordinary and nothing ridiculously over what most people would expect as around normal. I love the app and the card that was provided for free 10 outa 10 would recommend to anyone that dosnt want to Hassel with alot of different ways to deal with money this consolidates the normal ways you would use your money or collect it and puts it all in one spot..
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

    Reviewed by Laura S on January 11, 2018

  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • Cash app is a must! The best app to have! Aug 23, 2021

    By Nichole Heart
    I love this app! I have 4 kids and they borrow and pay me back. I sell a lot of items and use it for taking payments from my renters. It can categorize each person and the payments I’ve made to them & the payments I have received from them. I can pull up one person & look at the entire account. It allows you to state what the money is for so u can keep track of it. PayPal which is not free! I do not use now. I have Zelle, however, it does not keep track of how much Is paid or received. You can not pull up an individual to see all the transactions for the one person. Which is what I love about the cash app! I was able to keep track of how much I paid for my daughter’s wedding. Her dress, shoes, veil, hair, nails, and all the decorations. I was able to keep track of how much I spent. I could pull her name up and look at everything that I had spent on her and her wedding. 😊😊 I love that it is free!! No fees! I have my renters pay me using the cash app. It’s easy to track who has paid and how much to date! When I’m selling something and they want to use the cash app to pay me. I can send them a link and I make money because I sent them the link so when they download the cash app and pay for items that I have for sale, cash app sends me a bonus! It stated out at $5. I am now up to $15 per person that uses my link to the cash app. That’s awesome! I love that bonus!
  • Oct 21, 2021

    By Seline James
    Great service except when you make an error in the deposit. Didn't realize i had more than one cash app ID, one of which i never completed authorization. i gave that ID to someone who deposited $125. So we waited to see, after a period of time with the deposit still pending, if the funds would automatically refund to the sender like the CashApp policy states. Well the sender was eventually notified that the deposit was rejected but she never received a refund. REALLY! They just kept her money!
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Oct 20, 2021

    By Joel Leffingwell
    works like a charm simple straight forward fees where they exist which isn't overwhelmingly alot. they do have a few fees nothing out of the ordinary and nothing ridiculously over what most people would expect as around normal. I love the app and the card that was provided for free 10 outa 10 would recommend to anyone that dosnt want to Hassel with alot of different ways to deal with money this consolidates the normal ways you would use your money or collect it and puts it all in one spot..
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • Oct 20, 2021

    By Alien With An Attitude
    I had a dispute of 11 transactions that all took place at the exact same moment. After contacting the support team they were able to assess that fraud was taking place, and reversed all the charges instantly. Then I was able to order a new card and received all that new card information on my app instantly as well.
  • Oct 21, 2021

    By Michael Gage Morgan
    Very happy with my experience on here. Transferring money and getting a card couldn't have been done easier. However, the Bitcoin section has high percentage fees and cannot be transferred out of Cash App. Haven't tried the stock portion on here, but would be willing to try it for an introduction to investing. 9/10; If something ever happens where money is locked, or lost (like others sometimes claim), I will be reporting that immediately. Work on a 1-800 line!
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
  • Oct 20, 2021

    By Matthew Norton
    Completely Unacceptable. App is DEAD. will NOT open. Simply has "Cash App" wording on a black screen. FIX IT!!!! Uninstalled and reinstalled. Updated to latest version. Running flagship Samsung Note 20 Ultra 5g. Still same issue has not been resolved. Multiple attempts to clear cache and data usage but still simply will not load.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By Softwarebunny
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • Oct 16, 2021

    By Unchained Wings
    Can no longer login to the app. I have Uninstaller and reinstalled the app, made sure my software was up to date and all it says is unable to sign in on this device. The same device I have been using for the last year. I simply signed out so a friend could sign into her account and check her balance. Making a new account does nothing. It still gives me an Unable to sign in on this device pop up.
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
  • Oct 19, 2021

    By Nancy Buckner
    So many parts of it didn't work. I couldn't even link my bank account. Support tried to walk me through it because they can't do the setup on their end. They couldn't help either because the screens didn't have anything I could tap. I'm on older android phone which maybe is why.
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
  • Horrible app to use May 15, 2019

    By Samone1d
    I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!
  • img Community

    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • img Community

    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • img Expert
    1. No hidden fees, no extra charges! Pay your friends instantly and cash out to your bank for free after linking a debit card for money transfer
    2. Standard deposits show up the very next business day, hassle and worry-free
    3. Protect all transactions with Face ID, Touch ID, or a passcode known only to you

    Reviewed by Laura S on January 11, 2018

  • img Community

    Horrible app thou I got my money back Sep 30, 2021

    By Deborah Dixon
    I couldn’t send nor receive any money on Cashapp for 6weeks But I was lucky to chat with their support with this contc 14157896921 He directed me on what and what to do and now I can do transactions with so much ease
  • Cash app is a must! The best app to have! Aug 23, 2021

    By Nichole Heart
    I love this app! I have 4 kids and they borrow and pay me back. I sell a lot of items and use it for taking payments from my renters. It can categorize each person and the payments I’ve made to them & the payments I have received from them. I can pull up one person & look at the entire account. It allows you to state what the money is for so u can keep track of it. PayPal which is not free! I do not use now. I have Zelle, however, it does not keep track of how much Is paid or received. You can not pull up an individual to see all the transactions for the one person. Which is what I love about the cash app! I was able to keep track of how much I paid for my daughter’s wedding. Her dress, shoes, veil, hair, nails, and all the decorations. I was able to keep track of how much I spent. I could pull her name up and look at everything that I had spent on her and her wedding. 😊😊 I love that it is free!! No fees! I have my renters pay me using the cash app. It’s easy to track who has paid and how much to date! When I’m selling something and they want to use the cash app to pay me. I can send them a link and I make money because I sent them the link so when they download the cash app and pay for items that I have for sale, cash app sends me a bonus! It stated out at $5. I am now up to $15 per person that uses my link to the cash app. That’s awesome! I love that bonus!
  • Mobile deposit Feb 9, 2021

    By donkeyJA
    Don’t use them and especially that mobile feature. They make you write for “mobile deposit” on the check but then will still deny it so then when you have to take to a bank they won’t cash it for you cause they think you already mobile deposited it when they denied you. So now you are out whatever amount that check is. Then when you message customer service they don’t even read your complaint. They just copy and paste a response but change the reps name on it and don’t come close to addressing your issue. If it wasn’t for so many people that I know that only have cashapp I’d have deleted them a long time ago. You get no help from customer service and they close your disputes without it being resolved so you have to constantly start over with someone new on each email. You don’t have just one person helping. It’s someone new every time and they have no clue but copy and paste some response that has nothing to do on ur issue. So don’t if you have a choice or maybe someone will read this that makes sense. I’ve edited this paragraph three times or added onto it and still no one from this company has contacted me. Not one on my issue cause they don’t care at all
  • Oct 20, 2021

    By Joel Leffingwell
    works like a charm simple straight forward fees where they exist which isn't overwhelmingly alot. they do have a few fees nothing out of the ordinary and nothing ridiculously over what most people would expect as around normal. I love the app and the card that was provided for free 10 outa 10 would recommend to anyone that dosnt want to Hassel with alot of different ways to deal with money this consolidates the normal ways you would use your money or collect it and puts it all in one spot..
  • Oct 20, 2021

    By Alien With An Attitude
    I had a dispute of 11 transactions that all took place at the exact same moment. After contacting the support team they were able to assess that fraud was taking place, and reversed all the charges instantly. Then I was able to order a new card and received all that new card information on my app instantly as well.
  • Oct 21, 2021

    By Michael Gage Morgan
    Very happy with my experience on here. Transferring money and getting a card couldn't have been done easier. However, the Bitcoin section has high percentage fees and cannot be transferred out of Cash App. Haven't tried the stock portion on here, but would be willing to try it for an introduction to investing. 9/10; If something ever happens where money is locked, or lost (like others sometimes claim), I will be reporting that immediately. Work on a 1-800 line!
  • Oct 6, 2021

    By Renee Northcutt
    I absolutely love this app! It is my go-to when requesting money or lending money to somebody. I also got to design my very own glow in the dark cash app card that can be used anywhere Visa is accepted. It also comes with boost so if you use them at certain places and you have the boost set you can get a percentage off of your purchase or you can get a certain percentage of Bitcoin. You also get to follow the stock markets and invest $1 or more, I love this app especially of the stock market.
  • Love this app! Jan 17, 2021

    By Squirt7013
    I’ve been using cash app for a few years now. Was introduced to it by my kids (all adults, btw). It comes in handy because I’m a truck driver and I don’t have to make plans to make an extra stop and hope western Union is where I’m stopping. Cash app is easy, fast and was way cheaper than using western Union when I first found it. It’s made my life a lot less complicated because my landlord even checked out the app a couple of years ago and decided to download it to make rent collections easier. It’s great to no longer deal with electronic checks or a money order via snail mail or be late paying because I have to come back into town to pay rent. He’s a bean counter by nature so he likes getting his money with a tap on his phone. I also use it to send birthday money, help the occasional friend in need, etc. I also load money to pay tolls and sometimes get fast food so that if my card gets jacked (there have been reports of cashiers helping themselves to cash back when people check out), there’s no direct access to my checking account. And I can easily draw the money back to my checking account so even if I lose the card, I feel safer about my funds being accessible to just me.
  • Oct 7, 2021

    By Kenya Loves Japan
    cash app has been very convenient for me the last several years. every once in awhile a payment or not go through. I have to remove and re-add my payment information and wait a while to use the app again for it to work. Not sure why that is. It's a bit embarrassing at that moment because it seems like I don't have the money that I'm trying to send someone, but it's some type of glitch or error with the way the payment method is connected. otherwise, I am enjoying using the app.
  • Oct 22, 2021

    By Barbara Batey
    I've had this since 2019 and never used it until here recently. I'm technology handicapped with these sort of things but I got in touch with customer support and they explained it to me and I cought on quick. I love this app and the people who work there. Cash App is my #1 way to get paid from now on.
  • Love it... but.... Sep 12, 2020

    By Shelby mumford
    I absolutely love this app. Money transferring is incredibly easy, and the app overall is incredibly user-friendly. It’s my personal favorite not only because it’s easy to use, but I absolutely love the discounts via boosts you can apply to your card. However,Something that’s hard when it comes down to the boosts is that the majority of the boosts I get are not for things that are local to me. My suggestion would to be pushing out boosts that are more universal. My top two favorite boosts are 10%-15% off any grocery store, and the $1.00 off any coffee shop. The app would get a much higher rating from me if those two options were permanent options that we could choose from. They are more than likely the two most used ones anyway. My only other suggestion for the app would to create an easier and more user-friendly path to customer care via app. If I have an issue it’s always “contact the merchant”And that’s stressful because not every concern that I have is always a refund. So I would’ve given the app a higher rating given that customer care would be easier to get in contact with. My suggestions would be either having a phone number that somebody can call, or an in-app chat for customer care. Overall I really love the app. It’s save me a lot of money, and I highly recommend it overall to most people. It’s my preferred method to handle my money.
  • Great App ALL AROUND! Mar 24, 2021

    By Jeni1969$$$$$$
    I Absolutely LOVE this Cash App! There’s a Bonus I get while using this app too... It monitors the Stock Market & it lets you see how stocks by how they are performing or you can look up individual stocks & keep your own personal list to keep an eye on them! It also tracks the stocks that performed the Best Daily & Best Monthly so even if you’re not watching those particular stocks you can learn more about them! The only problem I have is when you go into the app and see you’ve received money from someone and tap on their name... you can send them an emoji to thank them for the cash, but you have to go to a different area of the app to make your deposit into your bank account or bank card... however you have it set up. I honestly hate this part of the app. I think that when you see the person’s name with an amount sent to you & you tap on it, when you are in that screen you should be able to DEPOSIT YOUR MONEY RIGHT FROM THERE, send a thank you emoji, keep track of your past transactions with that person, etc. without having to maneuver to multiple screens to do each thing. This is why I have given this app a 4 star, but in reality it’s a 3.75. It doesn’t bother me enough to change apps but it has bothered a few friends enough to have changed so it’s something I would recommend to your programmers.
  • Oct 21, 2021

    By Seline James
    Great service except when you make an error in the deposit. Didn't realize i had more than one cash app ID, one of which i never completed authorization. i gave that ID to someone who deposited $125. So we waited to see, after a period of time with the deposit still pending, if the funds would automatically refund to the sender like the CashApp policy states. Well the sender was eventually notified that the deposit was rejected but she never received a refund. REALLY! They just kept her money!
  • Oct 5, 2021

    By Mandi Westberry
    My experience with this app has been mixed. It's great for quickly sending and receiving money, however it was problematic when my account was fraudulently charged- literally 37 times- without my knowledge or permission, and without any type of confirmation on my end. But I kept the app and gave it another chance. Now I'm quite irritated with it, as it is dictating which card and account I have use to load money onto my cashapp account. Not really a happy user here.
  • Instant Vs Free Aug 9, 2018

    By TryJoy26
    When I first started using the app, I loved the convenience of it. However, I’ve noticed that nowadays, if I get money sent to me, the amount of time before I can get the money for free - no matter what amount - is days later than it was when I first started using the app. My sister sent me a mere $48 on a Wednesday, and I was given the free option for receiving it on Friday, or in this instance, pay a .78 fee for instant deposit. Even before this particular transaction, there have been other ‘days later’ options for receiving money or I’d have to pay the fee to get the money instantly, and it’s starting to bother me. It just makes no sense. If it was a huge amount, I could understand, but why charge an instant fee for such a small amount? And why not just offer the next business day? I think there should be a required minimum amount of money before charging for instant access, or at least offer the next business day just like other apps do, and not 2 or more days later. Maybe there’s a rhyme or reason as to how you all decide what amount gets charged a fee or not, or how long before money can be deposited, but I can’t figure it out. Before using your app, I had been using Zelle and POP Money, but I thought this was better and switched over. Maybe I made a mistake - I don’t know if it’s worth it anymore. I can only imagine the instant fees getting higher and the wait time getting longer over time.
  • Used to be great May 28, 2020

    By itslinaaD
    First I loved using this. I use it as a prepaid debit card and monthly I have $100s of dollars that go through this account. However RECENTLY there have been so many issues with this. It’s as if they have a new developer and they completely screwed everything up by trying to continuously add new things in. But they have no idea what they’re doing. So instead of adding to the app they completely screwed up what didn’t need to be fixed. With them being an ONLINE only bank they actually have NO ONE available to even speak to. You can’t chat with anyone of their connection to the app is down, you honestly can NEVER call them for ANY issues. You can’t even remove your money from the account. I’ve never had this issue before and at this point it’s tiring and frustrating. They give no warning about anything and you only find out about reoccurring issues if you happen to go online to look for them. Imagine standing in line with purchases but your payments are completely halted and you can’t move your money out to even attempt to use another card or account. It’s been HOURS since the “bug” and known issue and guess what. Money is still in limbo somewhere. “Processing” but you can’t call to figure out even an estimated time frame of when you can take your money out or even use the card THEY issued. All systems completely shut down.
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    Zero recourse if you are hacked Oct 10, 2021

    By Allison Sutherland
    I had $300 in BTC stolen from my account and their so-called "customer service" does nothing to help. They said it was sent from my device but it was not. I have never sent anyone BTC. There should be a way to look into this when it has happened to So many people. I am afraid the only way to deal with this company is to get a lawyer involved.
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    Rob Me of My Cash App Jun 9, 2021

    By Jerry
    We have used Cash App for about two years. Recently the partnered with Plaid.com as the intermediary for payments. Since then about half of payments sent to us did not make it to us. We are out hundreds of dollars. I can’t even begin to tell you how poor customer support was over a month of trying to talk to a live person instead of getting canned replies not addressing any info and screenshots I supplied. CashApp is now deleted.
  • Unhappy Feb 18, 2019

    By Blblewis79
    So when I first encountered Cashapp I thought it was the way of the future. I could transfer funds easily amongst family members and pay bills. I even had my job direct deposit my check into the account. Then my first hiccup. Seems the system shut down for the weekend and funds could not be used even if they were present. I thought let me find out what’s going on with the card. So I searched for a number to reach customer service. Found out there isn’t one. All correspondence is being done through email or text. Okay strange but maybe it was because they are a way of the future. The problem with that future is that text can often be misread or in certain cases the terminology used by email sounds robotic. So I let it pass. Just recently I was out trying to use my card when nothing would go through again. I’m checking app which is showing me there is a balance but nothing moving. Figured it was a glitch like before and I would wait. I check the app again and now it shows a new bank card number and has informed me(again by email) that my account has been closed. I still have a balance in the account but can’t retrieve it because 1 the account has been closed without warning 2 I can’t contact a customer service rep to talk about the situation. Smh. Looked up Sutton bank phone number. Nothing. Square inc phone number. Nothing. Needless to say I’m done. Moving everything over to Chime where at least I can speak to someone. Bypass CashApp and download Chime
  • Oct 20, 2021

    By Matthew Norton
    Completely Unacceptable. App is DEAD. will NOT open. Simply has "Cash App" wording on a black screen. FIX IT!!!! Uninstalled and reinstalled. Updated to latest version. Running flagship Samsung Note 20 Ultra 5g. Still same issue has not been resolved. Multiple attempts to clear cache and data usage but still simply will not load.
  • Lost money, poor service, nice layout, and cool card. Feb 26, 2021

    By Softwarebunny
    Pros: very easy to use, navigate, and the card is super cool. Only thing I miss is the card. Deals upon deals if you sign up to get the card and it was always convenient to get 5$ off bills occasionally lol. Cons: this happened about a year ago but I was trying to pay for something when I thought the person had a business account and they stole my money. Cash app kept saying they don’t do business but yet the button to change an account to business is right there..... so maybe back then they should of educated us more rather than expecting us to know. They refused to work with my bank for the dispute and I lost 50$ and the person is still using the app stealing people’s money. Their customer service is nothing but horrible (at least it was around August so maybe it has changed but my review for some reason won’t show... let’s see if this one does...) they depended off TWITTER for customer care which is the most immature and unprofessional way to handle customer service I have ever seen. They refused to elaborate and help me other than the usual responses of “it sorry-“ no, fix a problem that happened on your platform that wasn’t very well taught to the users. Other than that, I liked the app when I had it and if I could trust them slightly I would definitely give it another shot. just the service given to customers has hopefully improved and until I see that my rating will still remain as is.
  • Oct 16, 2021

    By Unchained Wings
    Can no longer login to the app. I have Uninstaller and reinstalled the app, made sure my software was up to date and all it says is unable to sign in on this device. The same device I have been using for the last year. I simply signed out so a friend could sign into her account and check her balance. Making a new account does nothing. It still gives me an Unable to sign in on this device pop up.
  • Beware! Horrible Customer Service! Oct 22, 2019

    By Loveluxe28
    If only I could rate this app 0 stars! Beware of this app! Everything seems fine, until you have an issue with your funds and find out that there is no live person to talk to; then they send you a generic email about the issue but in no way attempt to solve it! So a friend sent me funds in which I then returned within the hr, but apparently the funds were not received, although the money was already removed from my bank acct. My friend then put in a dispute with the bank, in which, rather than the app doing their due diligence and trying to find out where the funds were sent to, immediately took the money out of my acct again. When I tried to figure out what way going on, where the funds went and how to resolve the situation. I then find out that I cannot talk to someone over the phone for a quick resolution but instead via email. So I send an email notifying them of my complaint and receive a very general email in no way addressing my concerns, but notifying me that because its a bank dispute that have no further details on the issue but that they are typically solve within 90days and that cashapp has the right to withdraw the amount of the disputed transaction. So they are not even going to attempt to resolve the dispute or find out what happened. So I have filed a dispute with my bank too, and soon as this is resolved this app is going right in the trash. I will definitely just stick to zelle and working directly with the bank.
  • Oct 19, 2021

    By Nancy Buckner
    So many parts of it didn't work. I couldn't even link my bank account. Support tried to walk me through it because they can't do the setup on their end. They couldn't help either because the screens didn't have anything I could tap. I'm on older android phone which maybe is why.
  • Horrible app to use May 15, 2019

    By Samone1d
    I never usually leave reviews for apps but this one has definitely made an exception. Point. Blank. Period. This app is horrible in ever way. I would give it a corner of a star if I could. In every comment it’s the same and it’s true the customer service is horrible, money goes missing, they don’t answer you when you email them back or anything. When I first started using it everything was fine my first problem was when someone sent me $40 and it never came through my acct at all it showed in my transactions in the other persons transactions but never hit my back acct so I removed my bank card and stopped using the app. Then when I downloaded it and used it again I was literally going to place like the gas station and McDonalds then all of a sudden nothing is going through. Money can’t be sent received nothing and when I contact them they basically accuse me of fraud and say they shut down my acct won’t give me a reason why and won’t let me get my funds I had left off the acct. I have worked in customer service just about all my life and this........THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER BEEN DEALT. I would rather walk in a store and stare at the cashier for 5 mins waiting for them to notice I’m there while they txt their boyfriend back than to deal with these people over email!!! Apple should literally shut this scheming app down because I guarantee every dollar that keeps going missing out of people’s acct is definitely going to somebody!
  • Don’t download. Jul 20, 2018

    By ChristinaDomanico
    I hate this app. Honestly just download venmo, it’s much easier. To be honest, I only downloaded it for the $5 reward but that didn’t even work out. My friend and I sent money to each other so they would give me the reward. It had no trouble taking the money out of my checking account (since my cashapp balance was zero, having never used it) and it says that I got the reward. But it says my balance is only $5. This doesn’t add up since I’m -5 in my checking and +5 on the app. It should be +10 if it really rewarded me. I’m trying not to be frustrated over $5 but it’s so difficult to transfer to my bank account, so if anyone wants to give me cash I’ll transfer the $5 to your cashapp so I can delete mine and be done with it. Basically took $5 from my account since I can’t actually use the money on my app unless I want to pay someone through it, which I don’t since almost all my friends use venmo (for good reason). In response to the developer commenting on my review, I did do it through the link that my friend sent and followed ALL of the steps. The app even says in my notifications that both my friend and cashapp supposedly paid me, but one or the other is missing from my bank account. I did not miss a step. The fact that they acknowledged my review but didn’t acknowledge or try to figure out what happened on my account also goes to show that this app clearly doesn’t care about its consumers and would rather just put the blame on them. Deleted.

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