Facebook_pixel
Casey's

Casey's

Casey's General Store

Order pizza and earn points

4.7 Ratings 136K+ Reviews 1M+ Downloads

Ratings & Reviews

Write a Review
  • App doesn’t recognize address for new orders Feb 6, 2021

    By papdp
    When I enter my address manually to place a new order, the app tells me there is no store that delivers to this address. So, I have called my orders in & they have been delivered to that same address without issue of location (I am in town by the way). If I want to order from the app, I am able to select “reorder” from any number of previous orders, with no issues with my address, as it is saved under previous orders. However, if I want to change my order up & have something different, I have to select a reorder, order the old item(s), then order the new item(s) I want, & then delete the reordered item(s) I actually don’t want to reorder. What is up with this??? I am also able to use a certain card to pay when in store but not over the phone or online with that particular card. (To be fair, this MAY be on the financial institution’s end too. I am unsure but, have been told others have had the same issue. I just use a different card & have not looked further into that issue) I have heard that others complain of the same issue too though, just FYI. Other than these minor, more annoying than upsetting issues, the app is just fine.
  • Apr 26, 2021

    By Tim Clausen
    Really like the app, but I can no longer open it after the v.6.5 update, dated 4/15/21. Updated to v.6.5.1, on 4/26, and still having same issue.
  • Apr 26, 2021

    By Moses Nettles Jr.
    Great app. Gives me notifications all the time so I don't miss out on the daily savings at Casey's. Super easy to use and safe. Highly recommend!
  • Nice to get a deal Mar 13, 2021

    By jenmacb
    I like the app and appreciate that the offers rotate and there’s a reason to look for new deals. We order a lot of pizza, so it is nice to not have to track with pizza boxes anymore. I miss the part of the app that tracked coffee purchases and gave you a free coffee after your 6th purchase. I will admit, I don’t fully understand the points. I see I can redeem them for Casey’s cash, but I am not really sure how to do it (I suppose I just need to try it). Overall, I am giving the app 4 stars because I think the layout is a bit wonky. It is hard to find offers (new and saved) even though I’ve used the app a lot. I think it could be laid out in a better (more intuitive) manner. Overall, I appreciate that I can get any kind of a reward or deal - so that’s awesome!
  • Grew up on box cutout coupons Oct 24, 2020

    By UltraDad1000
    At first when Casey’s did away with the box coupons (collect 10 for free pizza), I was pretty ticked off. I thought it was a complete disbanding off the pizza box coupons and I would never get the sweet reward that comes with cashing in(we all know how exciting that is. I quickly found out however Casey’s had just created something even better- the app, which included an easy ordering system and all the points. Plus it’s better because there is daily offers and deals, combining the pizza purchase with everything else I already bought resulted in getting more free pizzas quicker! Way to go Casey’s!
  • Apr 22, 2021

    By Aundrea Stevens
    It would have been better if entering my phone # during purchase started my membership and I could go to website later to enter info. Now I have lost about 60 dollars bc I keep forgetting to go here and dont have receipts.
  • Tip Sep 29, 2020

    By Bassethoun7
    Would like to write in my own tip them out I think it’s kind of crazy that I can’t write in my own tip when I feel it is my obligation and light duty as a consumer to over tip if I choose to because they are working hard in this pandemic and they deserve more money and I can’t put it on a credit card and that should be an option when it is a A contactless society that we are living in and you do provide that service and I don’t feel comfortable handing them money and they have to hand other food to other people I think you need to readjust the service on your Internet and app because I think they deserve more money than what they get for tips they work hard for their money they do a great service and they work hard for it that’s all I have to say on this matter
  • Apr 21, 2021

    By Holly Williams
    Awesome app. I have save a lot of money using it! Ordering pizza is fast and easy too!
  • Casey’s app Jun 21, 2020

    By susan's cookies
    Once you get used to it , not too bad. However. When first started using it ; it was not clear that if you had box tops you had no choice but to use them first time you ordered pizza. Second problem. Was we were ordering pizza custom taking off mushrooms. It was not clear that you had to Mark cheese or sauce Otherwise it comes without them. Who orders pizza without cheese or sauce. Also very hard to use special offers like school sells buy 1 pizza get 1 smaller pizza free. No place to add those types of things. My suggestion is a list of things you have to do to and how to do. Them when you download the app
  • Apr 26, 2021

    By Michael Herald
    This is such an amazing app that helps you whenever you have a little bit of money because that's the beginning of the month and we get our IRS checks because when that money runs out we got more money to spend
  • App doesn’t recognize address for new orders Feb 6, 2021

    By papdp
    When I enter my address manually to place a new order, the app tells me there is no store that delivers to this address. So, I have called my orders in & they have been delivered to that same address without issue of location (I am in town by the way). If I want to order from the app, I am able to select “reorder” from any number of previous orders, with no issues with my address, as it is saved under previous orders. However, if I want to change my order up & have something different, I have to select a reorder, order the old item(s), then order the new item(s) I want, & then delete the reordered item(s) I actually don’t want to reorder. What is up with this??? I am also able to use a certain card to pay when in store but not over the phone or online with that particular card. (To be fair, this MAY be on the financial institution’s end too. I am unsure but, have been told others have had the same issue. I just use a different card & have not looked further into that issue) I have heard that others complain of the same issue too though, just FYI. Other than these minor, more annoying than upsetting issues, the app is just fine.
  • Apr 26, 2021

    By Tim Clausen
    Really like the app, but I can no longer open it after the v.6.5 update, dated 4/15/21. Updated to v.6.5.1, on 4/26, and still having same issue.
  • Apr 26, 2021

    By Moses Nettles Jr.
    Great app. Gives me notifications all the time so I don't miss out on the daily savings at Casey's. Super easy to use and safe. Highly recommend!
  • Nice to get a deal Mar 13, 2021

    By jenmacb
    I like the app and appreciate that the offers rotate and there’s a reason to look for new deals. We order a lot of pizza, so it is nice to not have to track with pizza boxes anymore. I miss the part of the app that tracked coffee purchases and gave you a free coffee after your 6th purchase. I will admit, I don’t fully understand the points. I see I can redeem them for Casey’s cash, but I am not really sure how to do it (I suppose I just need to try it). Overall, I am giving the app 4 stars because I think the layout is a bit wonky. It is hard to find offers (new and saved) even though I’ve used the app a lot. I think it could be laid out in a better (more intuitive) manner. Overall, I appreciate that I can get any kind of a reward or deal - so that’s awesome!
  • Grew up on box cutout coupons Oct 24, 2020

    By UltraDad1000
    At first when Casey’s did away with the box coupons (collect 10 for free pizza), I was pretty ticked off. I thought it was a complete disbanding off the pizza box coupons and I would never get the sweet reward that comes with cashing in(we all know how exciting that is. I quickly found out however Casey’s had just created something even better- the app, which included an easy ordering system and all the points. Plus it’s better because there is daily offers and deals, combining the pizza purchase with everything else I already bought resulted in getting more free pizzas quicker! Way to go Casey’s!
  • Apr 22, 2021

    By Aundrea Stevens
    It would have been better if entering my phone # during purchase started my membership and I could go to website later to enter info. Now I have lost about 60 dollars bc I keep forgetting to go here and dont have receipts.
  • Tip Sep 29, 2020

    By Bassethoun7
    Would like to write in my own tip them out I think it’s kind of crazy that I can’t write in my own tip when I feel it is my obligation and light duty as a consumer to over tip if I choose to because they are working hard in this pandemic and they deserve more money and I can’t put it on a credit card and that should be an option when it is a A contactless society that we are living in and you do provide that service and I don’t feel comfortable handing them money and they have to hand other food to other people I think you need to readjust the service on your Internet and app because I think they deserve more money than what they get for tips they work hard for their money they do a great service and they work hard for it that’s all I have to say on this matter
  • Apr 21, 2021

    By Holly Williams
    Awesome app. I have save a lot of money using it! Ordering pizza is fast and easy too!
  • Casey’s app Jun 21, 2020

    By susan's cookies
    Once you get used to it , not too bad. However. When first started using it ; it was not clear that if you had box tops you had no choice but to use them first time you ordered pizza. Second problem. Was we were ordering pizza custom taking off mushrooms. It was not clear that you had to Mark cheese or sauce Otherwise it comes without them. Who orders pizza without cheese or sauce. Also very hard to use special offers like school sells buy 1 pizza get 1 smaller pizza free. No place to add those types of things. My suggestion is a list of things you have to do to and how to do. Them when you download the app
  • Apr 26, 2021

    By Michael Herald
    This is such an amazing app that helps you whenever you have a little bit of money because that's the beginning of the month and we get our IRS checks because when that money runs out we got more money to spend
  • Apr 29, 2021

    By Gary Brown
    My wife and I stopped in the town 12 miles from our house because we was taking our son to his baseball game. I went in Casey's to prepay for gas and to use my rewards. The person running the register didn't have a clue about the rewards or how to give me my discount at the gas pump so I had to pay full price for gas. It took my points because I had to show her but it didn't reflect at the pump. I called corporate and they said they couldn't do anything. They don't train their help very well.
  • Fraudulent Mar 5, 2021

    By Aaron Sadler follower
    As an ex employee I had “bought” into this concept. After 9 months of working with them as a store manager I decided to move on. They are a bunch of liars. They over work and take advantage of their management teams at the store level. I don’t know why this application gets such good reviews right now. I had saved up over 7000 points with them. When I went to get my discount on fuel “1.54” per gallon off up to 20! Ha, yeah right. Put my number in at the pump, points went away, so I went in to see what the deal was; they told me I would have to call the support center. Called the support center, they told me I would have to have a receipt. The receipt I received didn’t show any of the points. They were just gone! I’m telling you they are a scam. They treat their employees like &$@! They claim they are the 5th largest pizza chain the in the US. “Info I was told at my interview” Where is that proof? I can’t find it anywhere. They have a turnover of about 2 months. Do yourself a favor, go somewhere else. Sounds good up front, just a headache full of more lies at the end. Ask an employee if they “really” like their job...
  • May 3, 2021

    By Sabina Gonzalez-Allmon
    Won't let me log in with Facebook. That's how I originally logged in, that profile has all my points. Everytime I click the Facebook icon it just loads and never does anything. Uninstalled and reinstalled multiple times.
  • Apr 27, 2021

    By Robert Lewis
    Everytime I log out of the app. I have to reset my password so I can log into the app. Also points for register purchases do not so up in my account.
  • Terrible service Jul 16, 2020

    By mom of four hungry kids
    Ordered my pizzas at 6:15 2 mediums one pepperoni and one taco. Went to pick up at 6:30 my confirmation email said they would be done at 6:35. Was told they didn’t hear the buzzer that they had pizza orders that they would get them in the oven rite then. Told me they would be done in 10 or 15 minutes. Showed up to pick them up once again at 6:50. One of my pizzas was possibly in the oven cooking but they hadn’t even started making the other one. Was told maybe another 10-15 minutes. Was given several excuses, buzzer not working, new employee, first night by themselves. Either they shouldn’t be working alone yet or need to figure out better time management. Maybe even offer something for the screw up. I normally don’t complain Iv worked customer service, Iv worked in restaurants, and Iv work for Casey’s. But that was ridiculous. I will never order pizza from the Casey’s on state street in Jerseyville again
  • Apr 30, 2021

    By Andy Springer
    I have never seen an app with so many problems. I regularly get logged out and currently can't log back in.
  • App stinks Jun 8, 2020

    By Blackrose1917
    Love the food. Love the service. But the app is not user friendly. We’ve had several issues where our local store never received our online order. I just attempted to log in to my app and it advised that I was attempting to log into a disabled account. So I attempted to create an account, but was told an account already existed and to try to log in. Once again, I attempted to log in and was advised the account was disabled. I attempted to get support and they advised me there is no account under my email, but the ph# was tied to my hubby’s account. So....what does that have to do with my email and app account and their system that says I have an account but that it’s deactivated? Not a thing other than the fact that the issue is on their end and they don’t want to be bothered to fix it. I therefore deleted the app.
  • May 6, 2021

    By Austin Fain
    I'm stuck in an infinite loop where it won't let me login because it says my phone number is already in use.
  • Touchy/glitchy Jan 5, 2020

    By Debtfreeeeee
    Apps like from Papa Johns and Chick-Fil-A have huge advantages over this one in that their apps encourage me to place orders through the app and pretty much never have had an error. I only use this app because it is the only way to get the deals. But I have gone epsewhere when unable to make the app work. Once I have been tempted with a deal (say 2 large 1 toppings for $8.99 each) I will not be paying full price for the deal just because it took 4 attempts for the order to actually get to the checkout stage (3 to do auto-login with saved credentials and one more when it acted like it didn't like an item added to the order that had no customization).
  • Apr 23, 2021

    By DeAnna Fann
    I give this app rite now a 2 stars because it will not let me sign in to the app.. I would give it more but i wont untill they fix the promblem

No reviews available

No reviews available

  • Apr 26, 2021

    By Moses Nettles Jr.
    Great app. Gives me notifications all the time so I don't miss out on the daily savings at Casey's. Super easy to use and safe. Highly recommend!
  • Grew up on box cutout coupons Oct 24, 2020

    By UltraDad1000
    At first when Casey’s did away with the box coupons (collect 10 for free pizza), I was pretty ticked off. I thought it was a complete disbanding off the pizza box coupons and I would never get the sweet reward that comes with cashing in(we all know how exciting that is. I quickly found out however Casey’s had just created something even better- the app, which included an easy ordering system and all the points. Plus it’s better because there is daily offers and deals, combining the pizza purchase with everything else I already bought resulted in getting more free pizzas quicker! Way to go Casey’s!
  • Apr 22, 2021

    By Aundrea Stevens
    It would have been better if entering my phone # during purchase started my membership and I could go to website later to enter info. Now I have lost about 60 dollars bc I keep forgetting to go here and dont have receipts.
  • Apr 21, 2021

    By Holly Williams
    Awesome app. I have save a lot of money using it! Ordering pizza is fast and easy too!
  • Casey’s app Jun 21, 2020

    By susan's cookies
    Once you get used to it , not too bad. However. When first started using it ; it was not clear that if you had box tops you had no choice but to use them first time you ordered pizza. Second problem. Was we were ordering pizza custom taking off mushrooms. It was not clear that you had to Mark cheese or sauce Otherwise it comes without them. Who orders pizza without cheese or sauce. Also very hard to use special offers like school sells buy 1 pizza get 1 smaller pizza free. No place to add those types of things. My suggestion is a list of things you have to do to and how to do. Them when you download the app
  • Apr 26, 2021

    By Michael Herald
    This is such an amazing app that helps you whenever you have a little bit of money because that's the beginning of the month and we get our IRS checks because when that money runs out we got more money to spend
  • Bad attitude Dec 7, 2019

    By CeeCee3410
    Pizza was great! Cashier was excellent! Someone in the back had a “Bad Attitude”. I walked in exactly when the APP stated the pizza would be ready. I checked with the cashier who was told they were just making it and it would be 8-10 minutes. I waited patiently. In the next 10-15 minutes she checked 2 or 3 more times. The lady in the back rudely informed her she only needed to check once and to back off. The cashier apologized to me for the comment. The pizza took a full 20 minutes from when I walked in the door which was way past what the APP said. The cashier did discount the price.
  • Fast, convenient and helpful Feb 29, 2020

    By shan of steel
    Need a pizza, soda and a side but not up to to talking to a real person? Or are you too wrapped up in binge-watching your latest show to drag your attention away to place a call? Sick of poor connections ruining your order? This app answers all of those dilemmas. Place your order, customize your food, write a quick laudatory review and still have time to brush your hair before you have to pick up your pizza. And, hey, every 10th pizza is free. No messy stack of box tops cluttering your shelf space. Go fast. Go easy. Go digital. Go to Caseys. Here for good.
  • Apr 22, 2021

    By Just Stonebridge
    Great staff and very reasonable prices . Great tasting food/ drinks too .
  • Existing accounts and rewards not working!! Jan 22, 2020

    By app sucks🤬
    I visit my local Caseys almost daily!! We order pizza online all the time!! When I go to my app and click on rewards. I get sorry error occurred! I even went in and spoke with my Caseys manager and we tried several different ways with same end result! It won’t auto sign me up the rewards but it won’t let me enroll as new either as it states email and phone number already registered! It really stinks cus the large boxes no longer have the punch option to save for a free large!! 🤬
  • Apr 26, 2021

    By Tim Clausen
    Really like the app, but I can no longer open it after the v.6.5 update, dated 4/15/21. Updated to v.6.5.1, on 4/26, and still having same issue.
  • Nice to get a deal Mar 13, 2021

    By jenmacb
    I like the app and appreciate that the offers rotate and there’s a reason to look for new deals. We order a lot of pizza, so it is nice to not have to track with pizza boxes anymore. I miss the part of the app that tracked coffee purchases and gave you a free coffee after your 6th purchase. I will admit, I don’t fully understand the points. I see I can redeem them for Casey’s cash, but I am not really sure how to do it (I suppose I just need to try it). Overall, I am giving the app 4 stars because I think the layout is a bit wonky. It is hard to find offers (new and saved) even though I’ve used the app a lot. I think it could be laid out in a better (more intuitive) manner. Overall, I appreciate that I can get any kind of a reward or deal - so that’s awesome!
  • Apr 23, 2021

    By Mariah Russell
    It is easy and convenient to use. The deals aren't the greatest, but it does have some occasionally.
  • Apr 28, 2021

    By Nature's Beauty- Smith
    Great app free items every 10 pizza free pizza easy to use get credit for every thing you buy
  • Apr 24, 2021

    By Angela Burggraf
    Not bad but wish it woyld explain better how the points worked for the caseys cash and fuel part of it.
  • It is 2020 Apr 19, 2020

    By TheGrimCheetah
    Imagine: It’s 2020 And a popular place to order pizza has an online app. You think “perfect, an easier way to order during the Corona Virus Outbreak. You see a 25% off deal on all large pizzas! Awesome! Sadly the app, nor any quick googling can find out how much a large pizza, or breakfast pizza, or specialty pizza cost. 25% off, but 25% off what? How can it be I cannot see the price of my order before I actually place it to start being made. Yeah other than that it’s a great app!!! Just being able to see price first would be awesome!
  • Lack of customization options Oct 26, 2019

    By guitarsession
    I wish I could do 2.5 stars. The app is good for ordering pizzas and stuff. Just some of the customizable options seems to lack options. Like when you customize a pizza you can either have marinara or no sauce. No options for any of their other pizza sauces. And some of the toppings don’t show up. And there is no area for special requests like having your pizza cooked well done, the only special request you can do is square cut.
  • Casey’s App Review May 10, 2021

    By JoeHiden
    I extremely enjoy this app and it is such a helpful tool to help customers order items from beverages to Casey’s famous pizza. My only complaint about the Casey’s app is that under the beverage selection on the customers side of ordering it does not show all beverages it just shows a select few so half of the time you can’t order the specific drink you would like. Overall I rate 9 1/2 out of 10!
  • Going for 5 stars??? Jun 19, 2020

    By --Hudson--
    Nice app, would have given five stars if when ordering from the app would let you know if no item remained at store. This would have saved time not only for self but other customers and the cashiers time as well. Good overall experience but that’s how it could have been 5 stars
  • Missing one thing Feb 22, 2020

    By Mommy3QC
    The app to order food works really well. And love that my large pizzas are tracked. The one problem is that speciality pizzas can’t be changed to be half pizza. Example, I wanted a half taco and half something else. But the taco can’t be halved. So I have to call the store to have it added. Hope they are working on fixing this.
  • App doesn’t recognize address for new orders Feb 6, 2021

    By papdp
    When I enter my address manually to place a new order, the app tells me there is no store that delivers to this address. So, I have called my orders in & they have been delivered to that same address without issue of location (I am in town by the way). If I want to order from the app, I am able to select “reorder” from any number of previous orders, with no issues with my address, as it is saved under previous orders. However, if I want to change my order up & have something different, I have to select a reorder, order the old item(s), then order the new item(s) I want, & then delete the reordered item(s) I actually don’t want to reorder. What is up with this??? I am also able to use a certain card to pay when in store but not over the phone or online with that particular card. (To be fair, this MAY be on the financial institution’s end too. I am unsure but, have been told others have had the same issue. I just use a different card & have not looked further into that issue) I have heard that others complain of the same issue too though, just FYI. Other than these minor, more annoying than upsetting issues, the app is just fine.
  • Tip Sep 29, 2020

    By Bassethoun7
    Would like to write in my own tip them out I think it’s kind of crazy that I can’t write in my own tip when I feel it is my obligation and light duty as a consumer to over tip if I choose to because they are working hard in this pandemic and they deserve more money and I can’t put it on a credit card and that should be an option when it is a A contactless society that we are living in and you do provide that service and I don’t feel comfortable handing them money and they have to hand other food to other people I think you need to readjust the service on your Internet and app because I think they deserve more money than what they get for tips they work hard for their money they do a great service and they work hard for it that’s all I have to say on this matter
  • Pretty solid but Dec 21, 2019

    By waylo
    This app works fairly well. No big issues other than the one I’m currently facing. If making a good order, the app needs real-time updates. It quoted me 45 minute wait for a single topping large pizza (which is already too long). When I got there, the store hadn’t began to even work on it. They quoted another 20 minutes. Having the app update or are least tell me that the order is number 2,000 in the queue would be helpful. Definitely having updates would be helpful. Youve got the technology, just do it now.
  • Longer wait times Oct 21, 2020

    By fturme32
    3 stars do you to longer wait times when using the app to order pizza. If I call the location they seem to get on it right away. Every time I use the app it will state 30 to 45 minutes. However when I show up I usually have to wait an extra 15 to 20 minutes. Maybe the app is not the problem but the way the employees are notified? Maybe they get notified right away and it’s a staffing problem? I just wanna use the convenience of the app and not have a long wait times
  • Could be easier Jul 18, 2020

    By kjkilian
    Please add a way to recognize me and my usual delivery location. Every time I open the app I have to type it out. Seems like an easy thing that could be fixed if it would just recognize it was me before that step. Also I’d love to be able to use my finger print or face recognition instead of typing in my email and password each time to log in. Just needs to be modernized. This is our favorite pizza for delivery but other apps are way more user friendly!
  • Please improve the app. Mar 23, 2021

    By Taticat9
    It’s too difficult to change the pickup time to ASAP and have it stay that way; it keeps changing back to over 24 hours from ASAP. In-store doesn’t honour in-app deals? Why? If customers are going to have to order from the app or lose their discount, then make it easier to order in-app. Haven’t you guys beta tested this? Tried ordering for all kinds of different times and days? I really can’t be the only person who has ever tried to order in-app.
  • Anyone else??? Apr 3, 2020

    By davestrider37
    So the app itself is great. The deals are nice, but they could be better. But that’s besides the point. For some reason the app completely logged me out of my account and is refusing to log me back in. At first I thought it was an issue on my end due to the fact I was running off of data at the time, But even now it’s refusing to let me sign back in. It’s infuriating. Has anyone else experienced this?
  • Would have been five stars. Nov 9, 2019

    By Gls1389
    I love Casey’s and I know the app is fairly new so it will have bugs, but they need to get worked out. I’ve not had any major problems except when I order ahead for a later time and want to pay at the store. It appears the order went through, but both times, the store never received the order. Please fix! Very frustrating.
  • A needed improvement Nov 14, 2019

    By Drew Gandy
    This is a good and handy app, but needs some updates. If you don’t choose a store location from the beginning, you can go through a whole order and have to redo everything at the end when it asks for store location. It needs to direct customers from the beginning to select this.
  • Special instructions Jun 16, 2020

    By MalB2585
    I always order my pizzas to be cooked well done and when I click on special instructions the only option is to cut in squares. It would be nice to be able to select well done or have a place to type it in. Right now I either have to type it in the delivery or pickup instructions.
  • Apr 29, 2021

    By Gary Brown
    My wife and I stopped in the town 12 miles from our house because we was taking our son to his baseball game. I went in Casey's to prepay for gas and to use my rewards. The person running the register didn't have a clue about the rewards or how to give me my discount at the gas pump so I had to pay full price for gas. It took my points because I had to show her but it didn't reflect at the pump. I called corporate and they said they couldn't do anything. They don't train their help very well.
  • Touchy/glitchy Jan 5, 2020

    By Debtfreeeeee
    Apps like from Papa Johns and Chick-Fil-A have huge advantages over this one in that their apps encourage me to place orders through the app and pretty much never have had an error. I only use this app because it is the only way to get the deals. But I have gone epsewhere when unable to make the app work. Once I have been tempted with a deal (say 2 large 1 toppings for $8.99 each) I will not be paying full price for the deal just because it took 4 attempts for the order to actually get to the checkout stage (3 to do auto-login with saved credentials and one more when it acted like it didn't like an item added to the order that had no customization).
  • Apr 23, 2021

    By DeAnna Fann
    I give this app rite now a 2 stars because it will not let me sign in to the app.. I would give it more but i wont untill they fix the promblem
  • Old pizza coupons Mar 20, 2020

    By Joe Mertski
    WhenI tried to set up my Caseys account it said that my mobile phone number was already being used. So I used our home phone number. The coupons that I turned in at the Caseys store in Cedar Falls never showed up in my account. I called customer service and they could see them under my home phone number but couldn’t move them to my account. The lady said that she would forward it to someone else who had authority to do this. It has been almost a month and they still haven’t shown up in my account. My dealing with Caseys is over. Shame on you!!
  • App is bugged and needs fix Apr 27, 2021

    By qgdsjb
    I don’t know if it’s me or the app but it’s causing me trouble. I’m supposed to be saving money but I’m paying in sanity. I can’t even login anymore. The email I use to login is still active, and I’ve changed my password and type it in right and still can’t get in. I don’t know what the deal is. I’ve changed emails and password and keeps saying it’s wrong. Also, back when I started to use it, I’ve been tapping the button “keep me signed in” but never keeps me logged in and it’s annoying. I’m giving up on it if it doesn’t get fixed. Please help.
  • Less than mediocre Oct 12, 2020

    By Tennbelle76
    The first time I used it my order did not go through. I waited and waited outside for my curbside delivery. I finally donned a mask and went in. A manager had to do some work to pull up my order, which meant me waiting even longer for the food to be cooked. The second time the app wouldn't load at all. I thought maybe the cell service was bad so I opened other apps to check. They loaded at lightening speed. I had to call inside the store to tell them I was waiting outside. My order was brought out 18 minutes after it was supposed to be ready.
  • Casey on 71 and Cornhusker Mar 1, 2020

    By ppallion
    Order pizza on Sunday at 8:15 with app stating will be 8:40. Arrived at 8:45 was told pizza orders running late. I finally received my pizza at 9:05. I received no notifications on the pizza being delayed. Only one girl making pizza and management sitting and organizing discount labels. I’m sorry as a manager if you have a department that is running behind you pick up the slack. This way you can keep your customers happy and the business running smoothly. I usually go to Casey on Magnolia Street which operates more efficiently. In the future, that is were I plan on making my purchases.
  • Love the pizza but not the app Mar 18, 2020

    By sdeines1
    Love Casey’s pizza and I have always used the coupons you get on the box. They told me at the store that they were moving toward using the app and getting rewards instead of the coupons. Problem is that every time I try and look at my rewards, it tells me there is an error and try back later. I have never been able to see any rewards because it won’t open. I would much rather have the coupon. At least then I could be getting free pizzas!!
  • Ordering a pizza Dec 27, 2020

    By trucker chaz mann
    I m not pleased at all when ordering a pizza on the Casey’s App. Seems like every time I try to order a pizza, there’s always a problem with trying to specialize the order. This time it was just trying to order a Lg 1 topping pizza. ( I wasn’t able to order it & not get the BOGO deal ) buy a large pizza & get a 2nd large 1/2 price. When I went change my order & choose the 1 topping pizza, I wasn’t able to add a single topping. So, I would change it back to a large 1 topping pizza “ customize “ & I could get the order I wanted, just not get the BOGO 1/2 price. So, I end of spending more time trying to get my order rite on the Caseys App. & waste more time then needed.. I wasn’t able to order the way I wanted to again this time. So, Caseys loses out on a 2nd pizza order & my 2 kids won’t get there pineapples pizza. 😞☹️
  • Frustrating and Not User Friendly Jun 12, 2020

    By Ziggy399
    This app has given me so many frustrations since it came out. It is not user friendly at all. I don’t think I’ve used it one time without getting at least one error message. Multiple times it has crashed and I had to start over with my order, sometimes only to find out that secretly the original order was in the cart and then I have to delete things out. It has taken me an hour to order pizza before.
  • Fraudulent Mar 5, 2021

    By Aaron Sadler follower
    As an ex employee I had “bought” into this concept. After 9 months of working with them as a store manager I decided to move on. They are a bunch of liars. They over work and take advantage of their management teams at the store level. I don’t know why this application gets such good reviews right now. I had saved up over 7000 points with them. When I went to get my discount on fuel “1.54” per gallon off up to 20! Ha, yeah right. Put my number in at the pump, points went away, so I went in to see what the deal was; they told me I would have to call the support center. Called the support center, they told me I would have to have a receipt. The receipt I received didn’t show any of the points. They were just gone! I’m telling you they are a scam. They treat their employees like &$@! They claim they are the 5th largest pizza chain the in the US. “Info I was told at my interview” Where is that proof? I can’t find it anywhere. They have a turnover of about 2 months. Do yourself a favor, go somewhere else. Sounds good up front, just a headache full of more lies at the end. Ask an employee if they “really” like their job...
  • May 3, 2021

    By Sabina Gonzalez-Allmon
    Won't let me log in with Facebook. That's how I originally logged in, that profile has all my points. Everytime I click the Facebook icon it just loads and never does anything. Uninstalled and reinstalled multiple times.
  • Apr 27, 2021

    By Robert Lewis
    Everytime I log out of the app. I have to reset my password so I can log into the app. Also points for register purchases do not so up in my account.
  • Terrible service Jul 16, 2020

    By mom of four hungry kids
    Ordered my pizzas at 6:15 2 mediums one pepperoni and one taco. Went to pick up at 6:30 my confirmation email said they would be done at 6:35. Was told they didn’t hear the buzzer that they had pizza orders that they would get them in the oven rite then. Told me they would be done in 10 or 15 minutes. Showed up to pick them up once again at 6:50. One of my pizzas was possibly in the oven cooking but they hadn’t even started making the other one. Was told maybe another 10-15 minutes. Was given several excuses, buzzer not working, new employee, first night by themselves. Either they shouldn’t be working alone yet or need to figure out better time management. Maybe even offer something for the screw up. I normally don’t complain Iv worked customer service, Iv worked in restaurants, and Iv work for Casey’s. But that was ridiculous. I will never order pizza from the Casey’s on state street in Jerseyville again
  • Apr 30, 2021

    By Andy Springer
    I have never seen an app with so many problems. I regularly get logged out and currently can't log back in.
  • App stinks Jun 8, 2020

    By Blackrose1917
    Love the food. Love the service. But the app is not user friendly. We’ve had several issues where our local store never received our online order. I just attempted to log in to my app and it advised that I was attempting to log into a disabled account. So I attempted to create an account, but was told an account already existed and to try to log in. Once again, I attempted to log in and was advised the account was disabled. I attempted to get support and they advised me there is no account under my email, but the ph# was tied to my hubby’s account. So....what does that have to do with my email and app account and their system that says I have an account but that it’s deactivated? Not a thing other than the fact that the issue is on their end and they don’t want to be bothered to fix it. I therefore deleted the app.
  • May 6, 2021

    By Austin Fain
    I'm stuck in an infinite loop where it won't let me login because it says my phone number is already in use.
  • Deletes my Account on its own? Feb 22, 2020

    By Clark3607
    Open the app one day and it says I need to log back in. So I do and password was wrong over and over. Finally I just reset it. Once this is done it tells me to add a mobile number???? Which is wrong because that should have been always in there since it’s what you use at the stores. Long story short I try to add my mobile and it kept saying the number was used in a different account. Makes absolutely no sense to me. After some more messing around and getting my number to finally save it shows all of my points are gone and back to zero. What an absolute joke of an attempt to make an app.
  • App doesn’t work. Feb 14, 2020

    By Brandoandsophie
    I downloaded the app. Can’t add my in-hand remaining box tops to my rewards because the cashier said my number isn’t in their system. I hand the cashier my phone and show them that all my information is right there in the app. Every time I click the rewards icon it says Something went wrong. Please try again later. We get the same message in the app when I try to view past transactions. It’s junk. No one has provided any answers or help. I’ve reinstalled the app numerous times. Nothing. I get confirmation emails when I order, text and email offers, but apparently I can’t use the rewards.
  • Would be 5 if it weren’t for Apr 28, 2021

    By Akaya614
    I love Caseys General store as someone who didn’t grow up from this part of the country it was a real shock , at first I refused to eat anything from a gas station but finally agave in now it’s my fav pizza place (Iowa no pizza lol) as for the app I feel violated that you choose to track my information across other apps and use small print and language that clearly no one is going to understand prior to accepting the download you have access to everything besides the diagnostics of how your app works ?? Seriously wouldn’t you want to know the bugs or no wait money follow the money .

What’s Groovy

What’s Subpar

Loading...