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Absolutely not. They call you right when you think everything is clear. Wanting documentation that was never mentioned before, that one couldn't possibly obtain that day, talk down to you, and then put a lock on the purchase, no longer guaranteeing delivery date, etc. While on lock, you can't even cancel the purchase. Horrible customer service.
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I already have an account with Carvana. When I try to log in on the app it takes me to the log in page and never fully loads. I have to exit the app because it freezes. I have tried uninstalling and reinstalling and force closing the app. Nothing has fixed it. I will update the review if the issue gets resolved.
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The app worked fine the first time I tried it until I made the fateful decision to log out and log back in to refresh a page. Wrong choice, when I tried logging back into my account, the app got stuck loading my account. I've tried everything; closing the app, uninstalling & reinstalling the app, updating the app, restarting phone, and nothing will fix this. The app is now permanently stuck in a bug loading my login without anything ever changing.
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Not What Is Advertised.
more lessThis is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.
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Will not accept several addresses as either mailing or delivery and customer service could not do anything about it. Some vehicles show a down payment price, but when you attempt to purchase, it changes. This was advertised as an option for people with little money and/or bad credit, but that does not seem to be the case. I've seen better prices and financing options elsewhere. I can't even delete my account because they intentionally convolute the entire process. F carvana.
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Not What Is Advertised.
more lessThis is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.
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Great app, terrible fulfillment
more lessPROS: The app is slick and user-friendly and an all around excellent experience to be able to search, review and purchase a vehicle all from your fingertips. CONS: The actual, ya know, point of buying a car is to get the fricking car. Originally purchased in June and scheduled delivery for Sat July 2nd. They texted me a few days prior saying there was a “transportation delay” and rescheduled me for July 6th. I had to reschedule for Sat Jul 9th because both me and my wife are on the title of the trade-in, so she has to be present at delivery (we both work). ONE HOUR prior to new scheduled delivery on the 9th they called me saying that during inspection they discovered the car’s tint is too dark and it’s illegal so they have to replace it. Have to reschedule again. Try to give me a Tuesday afternoon. I tell them about wife situation and ask if she can get a notarized document or something so she doesn’t have to be there. Nope, she has to be present. OK I guess I’ll take the next Saturday. Nope, unavailable. Now I’m scheduled for Wednesday July 20th in the evening. Meanwhile, the terms of my financing have changed since the original purchase. Now the interest rate is a full point higher. All because of their incompetence and delays. I wish I had been a little less picky on the vehicle and just gone to CarMax.
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App is good, car was not
more lessI was super happy with the buying process (and eventually, the return process) was super painless and strait forward. All in all, it took maybe 15 minutes of my time to be fully purchased and awaiting delivery, that’s how it should be. That’s where the positivity ends. I found what I thought was, a nice 2015 Lexus IS250 F Sport. The reported damage to the car was was very minimal, a scratch on the fender, a scratch on the hood, some wear on the steering wheel, and that was about it. I thought wow this will be a fantastic car, as I was looking for a really nice and well taken care of example, and was willing to pay for it. When the car arrived, 3 out of the 4 wheels had significant curb damage, there were numerous noticeable dents in the car, and the passenger side skirt was partially ripped off. When driving, it was evident the car needed an alignment badly. I was so disappointed in the car that I returned it abs bought a much nicer example at a local dealership. Although the buying process at the dealership was much more lengthy and a pain, the actual car was in much better condition, it was certified by Lexus, and it ended up being 1,500 dollars less. I will not be using Carvana for any purchases in the future…
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Lack of follow-through
more lessThe actual car buying process was good although I received different information from different representatives regarding documents that needed to be submitted prior to the purchase. However, after reporting problems with the AC on Day 2 after the purchase, it took two days for me to be contacted. (I would’ve have probably noticed it on Day 1 if I was offered the test drive that is mentioned on the site). Instead of Carvana answering my questions about returning the vehicle, I was referred to their warranty provider who is not open on weekends. It has now been ten days since the purchase and after going to two different preferred service providers, the problem still isn’t fixed. I have not received the calls from Silverrock that the preferred providers told me I would receive. Now, I have to go to the BMW dealership who is not a preferred provider and have to change my travel plans. I have never encountered problems like this so soon after purchasing a vehicle and compared to purchasing experiences with CarMax, Carvana has mastered the buying experience but has dropped the ball on ensuring that any problems with their products are solved quickly.
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Delivery of car
more lessAt first I had a great experience with customer service very friendly people. All was arranged and car was suppose to be delivered on the scheduled date. Then it was pushed back to a different date. Then again pushed back to another date. I called both times telling them the importance of getting the car by a specific date. Then I received another call and the delivery was pushed back 2 weeks. I communicated with a customer service person whom informed me that since my delivery was pushed back that accommodates would be made. And that they would call me back. I waited and waited without a call back. Never received any communication from anyone after that. I had to cancel the order since we needed the car by a specific date (which I was guaranteed it would be there by). Very disappointing experience to say the least. To make betters worse I had to cancel my auto insurance for the existing car and insurance the new car before it arrived. Then since the transaction did not take place I had to call my auto insurance company and explain for over an hour what happened to restore my current car back to my policy.
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more less
Absolutely not. They call you right when you think everything is clear. Wanting documentation that was never mentioned before, that one couldn't possibly obtain that day, talk down to you, and then put a lock on the purchase, no longer guaranteeing delivery date, etc. While on lock, you can't even cancel the purchase. Horrible customer service.
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more less
I already have an account with Carvana. When I try to log in on the app it takes me to the log in page and never fully loads. I have to exit the app because it freezes. I have tried uninstalling and reinstalling and force closing the app. Nothing has fixed it. I will update the review if the issue gets resolved.
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The app worked fine the first time I tried it until I made the fateful decision to log out and log back in to refresh a page. Wrong choice, when I tried logging back into my account, the app got stuck loading my account. I've tried everything; closing the app, uninstalling & reinstalling the app, updating the app, restarting phone, and nothing will fix this. The app is now permanently stuck in a bug loading my login without anything ever changing.
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more less
Will not accept several addresses as either mailing or delivery and customer service could not do anything about it. Some vehicles show a down payment price, but when you attempt to purchase, it changes. This was advertised as an option for people with little money and/or bad credit, but that does not seem to be the case. I've seen better prices and financing options elsewhere. I can't even delete my account because they intentionally convolute the entire process. F carvana.
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Trust me when I say “DON’T”. Heed this warning!!
more lessIt all started with a promise of a seamless transition and a great price for the car we wanted. Turned out to be everything but. We financed a 2020 VW Atlas Cross with our own bank and had everything ready and submitted literally in a day. From issues getting our payment to them (they refused to get a direct wire from our bank), to multiple delays (three delays that added an additional three weeks), to getting the car with very low brakes and moisture in the front light (both which their warranty refused to cover), and finally not receiving our license tag (it’s been almost four months and we’re still waiting). Support in the app is non existent, and good luck trying to get a solution via phone (if you’re lucky enough to get some one on the line who can offer any type of resolution). They continue to use the pandemic as an excuse for everything no matter how minor. You’re better off saving yourself the massive headache and spending the additional dollar at your local dealership. At least then you have someone you can go directly to if there’s an issue. I’ve wasted so much time try to get them on the line that it’s not even funny. Next step is to reach out to our state attorney general to see if anything can be done. License tag here are supposed to be delivered in 30 days. If you don’t believe this review, google Carvana to see some of the horror stories. They tend to consistent.
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Carvana: Buy/Sell Used Cars
Release Notes
4.32.0
Bug fixes and improvements
Bug fixes and improvements
• Bug fixes and Performance improvements
• Bug fixes and Performance improvements
Bug fixes and improvements
bug fixes and improvements
Added new downpayment filtering options to help you find more affordable vehicles
Bug fixes and Improvements
Bug fixes and improvements.
bug fixes
• You will now be able to log in with Google One Tap authentication
- bug fixes and improvements
• Improvements made to the driver’s license upload feature
• Bug Fixes
Bug fixes and Improvements.
Bug fixes and UI improvements
Bug fixes and Improvements
- Updated vehicle registration experience
- Bug fixes and UI improvements
• Vehicle tile design updates
• Bug fixes and improvements
• Bug fixes and improvements.
• Updates to app navigation.
• Bug fixes and improvements.
Bug fixes and Improvements.
• Updates to checkout experience
• Bug fixes and performance improvements
· Updated pre-qual flow
· Improved verification process
· Updates to order dashboard
· Bug fixes and UI improvements
Bug fixes and UI improvements
· Improved checkout experience.
· Bug fixes and performance improvements
- Improvements to underwriting flow
- Bug fixes and UI improvements
Bug fixes and UI improvements
· Bug fixes and UI improvements
· transactions/post-sale/platform
· Improved verification process
· Updated order dashboard
· Bug fixes and UI improvements.
· Search with trade-in value applied.
· Bug fixes and UI improvements.
Bug fixes and UI improvements
· Enhanced status updates for customers who have placed an order
· Loan management improvements
· Bug fixes for image and document uploading
· Additional bug fixes and performance improvements
Bug fixes and Improvements
Support for improved transition from Carvana web
Performance Improvement
Bug fixes and UI Improvements
· Bug fixes and improvements
· Enhancements to checkout experience
· Bug fixes and improvements
· Increased inventory selection
· Bug fixes and improvements
· Increased inventory selection
· Improved checkout experience
· Bug fixes and improvements
· Bug fixes for getting and saving an appraisal
· Checkout flow improvements
· Download vehicle registration
· Many bug fixes throughout
• Enhanced checkout experience
• New image scanner for simplified verifications
• Bug fixes and Performance improvements
• Bug fixes and performance improvements
• Trade in or sell your vehicle to Carvana
• View recent searches
• Bug fixes and performance improvements
• Trade in or sell your vehicle to Carvana
• View recent searches
• Bug fixes and performance improvements
• Bug fixes and performance improvements
• Partner inventory support
• Bug fixes and performance improvements
• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements
• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements
• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements
• New bottom navigation bar
• Easier access to custom financing terms
• New bottom navigation bar
• Easier access to custom financing terms
• Bug fixes and performance improvements
• Improved promotional messages
• Bug fixes and performance improvements
• Search fixes
bug fixes and performance improvements
• Loan management updates
• Additional COVID policy messaging
• Loan management updates
• Additional COVID policy messaging
• New look for your vehicle dashboard
• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements
• New look for your vehicle dashboard
• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements
• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements
• Search enhancements and optimization
• Finance filter improvements
• Smart action shortcuts to your most recent activities
• Bug fixes and performance improvements
• Smart action shortcuts to your most recent activities
• Save favorites and browse vehicles favorited on carvana.com
• See your loan balance paid and remaining
• New and improved warranty and vehicle protection dashboard
• Track registration and plates for your purchase
• Bug fixes, enhancements, and stability improvements
• Smart action shortcuts to your most recent activities
• Save favorites and browse vehicles favorited on carvana.com
• See your loan balance paid and remaining
• New and improved warranty and vehicle protection dashboard
• Track registration and plates for your purchase
• Bug fixes, enhancements, and stability improvements
• Smart action shortcuts to your most recent activities
• Save favorites and browse vehicles favorited on carvana.com
• See your loan balance paid and remaining
• New and improved warranty and vehicle protection dashboard
• Track registration and plates for your purchase
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• New and improved loan management
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• New and improved loan management
• Bug fixes, enhancements, and stability improvements
• Track registration and plates for your purchase
• New and improved loan management
• Support for multiple owned and ordered vehicles
• Bug fixes, enhancements, and stability improvements
• New and improved loan management
• Bug fixes, enhancements, and stability improvements
Some important bug fixes.
• New and improved loan management
• Bug fixes, enhancements, and stability improvements
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Fixed some crashes that some users were experiencing during vehicle tracking, and dealer search.
Some important bug fixes.
Bug fixes and improvements
Bug fixes and Improvements
Bug fixes and improvements
Bug fixes and Improvements
Bug fixes and Improvements
Bug fixes and Improvements
Bug fixes and Improvements
Bug fixes and performance improvements
- Bug fixes and Improvements
- Added new downpayment filtering options to help you find more affordable vehicles
Bug fixes and improvements
Bug fixes and Improvements
Recall information is now shown on the vehicle page
Bug fixes and improvements
Bug fixes and improvements
- It is now possible to view and purchase a recommended auto insurance quote during the vehicle purchase experience
- Bug fixes and improvements
Bug fixes and improvements
bug fixes
Improved filters to help customers find their ideal car faster.
Bug fixes and improvements.
Bug fixes and improvements
- Improved Search UI and automagical sort order to help you find the best deals closest to you
- Fixed a bug preventing some users from adding CarvanaCare in the purchase process
- Other feature improvements
- Improved Search UI and automagical sort order to help you find the best deals closest to you
- Fixed a bug preventing some users from adding CarvanaCare in the purchase process
- Other feature improvements
Bug fixes and Improvements
Bug fixes and improvements
- Enhancements to warranty offerings
- Bug fixes and performance improvements
• Enhancements to checkout experience
• Bug fixes and performance improvements
- Improved Driver's License capture in checkout
- Bug fixes and performance improvements
Feedback or Complaints? AppGrooves helps you contact the developer directly.
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