Developer Information

Release Notes 4.5.1

App Size 61MB

Developer Carvana

Category Auto & Vehicles

Languages English

Age Rating Everyone

In-App Purchases No

Developer Contact

See all information

Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Name: Carvana: 20k Used Cars, Buy Online, 7-Day Returns
Rating: 4.4 (9456 reviews)

Carvana

Buy and trade cars online! Carvana is the best way to shop used cars online.

Free

4.4 Ratings 63K+ Reviews 1M+ Downloads

4.4

62.8K+ Ratings

76+%

7+%

3+%

11+%

Filter Reviews

Write a Review

Jan 13, 2022

By Mister Wizard

Car was not as described, missing high end stereo that was advertised and they rescheduled 11 times on me for delivery. So as long as your not picky about what's actually in the vehicles and being rescheduled on and losing 6 flipping days if pay, youight like carvana. However, the care plus plan and the delivery girl and everything else was pretty good. Prices do remain pretty much as listed on the site other than standard tt and l, and taxes and things.

more less
Jan 15, 2022

By The_Ghost

Cars seem decent but...the app is bad and the website is worse. I was going to buy a truck from them until the app and the website conflicted and immediately got tired of it and stopped trying to get truck. The app wouldn't remove my trade in and give me the option to use the payment customizer and the website kept logging me off after every truck I looked at and tried to go back to the main list it would log me off it even logged me off when I tried to start the buying proccess.....terrible!

more less
Jan 12, 2022

By Kallah Shatia

The app is fine, except there's discrepancy with delivery information within the app. Viewing the main screen delivery details vs clicking to "view order summary", there's time discrepancy. The app is ok, the actual Carvana delivery service has disappointed me. 1st delivery delay...I hope it doesn't happen again!!!!

more less
Not What Is Advertised.
Jan 14, 2020

By PeytonKeefer

This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.

more less
Dec 22, 2021

By Kelly King

The registration process is absolutely ridiculous. I received my plates on the exact day that my temp plates expired, only because I had called them 3 times. They also tried to make me get a emissions test done when it is not needed where I live. That took almost 3 weeks alone. The said my car was not in an accident but when I took it to a car place it has been. The muffler is going bad and the headlights were dirty. I cannot wait to pay off this vehicle

more less

Jan 18, 2022

By Evee L

Sold me a suspected submerged car and they are not helping out after. I got the car in August, stuff was broken they said was working. That got fixed, 3 montjs later the electrical harness was corroded and that in turn hurt the carburetor. Already 1400 in repairs out of my pocket and I paid 24+ interest. And now i have 3k more in repairs coming up. And the dealership is only offering 13k so it seems i should have double checked the value as it seems it was way overpriced.

more less
Jan 19, 2022

By Cameron Sills

Low ball offers on trade ins. You can get at least 10% more from a good dealer.

more less
Jan 19, 2022

By Scott Karren

Complete garbage company providing nothing but headache after headache

more less
Jan 20, 2022

By Cammy Pattee

I haven't been able to use the app since my purchase. The app just "thinks" the entire time, then pops up an OOPS, SOMETHING WENT WRONG and gives a # to call.

more less
Jan 20, 2022

By Nick Pouncey

My experience wasn't so good.. I was notified my car was ready for pick-up, on my way down EYE called them & was told, "Having problems your car wont pass emissions, can we re-schedule you 4 another day?" Their motto is "Every car goes through a 100-point inspection before its listed? NO cars with ANY wreck history, least to say I settled for diff car.. After falling in love a mastertech told me it had been in a previous wreck & they paint pened my rims to hide scratches..SLEW OF OTHER PROBLEMS

more less

No reviews available

Jan 13, 2022

By Mister Wizard

Car was not as described, missing high end stereo that was advertised and they rescheduled 11 times on me for delivery. So as long as your not picky about what's actually in the vehicles and being rescheduled on and losing 6 flipping days if pay, youight like carvana. However, the care plus plan and the delivery girl and everything else was pretty good. Prices do remain pretty much as listed on the site other than standard tt and l, and taxes and things.

more less
Jan 15, 2022

By The_Ghost

Cars seem decent but...the app is bad and the website is worse. I was going to buy a truck from them until the app and the website conflicted and immediately got tired of it and stopped trying to get truck. The app wouldn't remove my trade in and give me the option to use the payment customizer and the website kept logging me off after every truck I looked at and tried to go back to the main list it would log me off it even logged me off when I tried to start the buying proccess.....terrible!

more less
Jan 12, 2022

By Kallah Shatia

The app is fine, except there's discrepancy with delivery information within the app. Viewing the main screen delivery details vs clicking to "view order summary", there's time discrepancy. The app is ok, the actual Carvana delivery service has disappointed me. 1st delivery delay...I hope it doesn't happen again!!!!

more less
Not What Is Advertised.
Jan 14, 2020

By PeytonKeefer

This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.

more less
Dec 22, 2021

By Kelly King

The registration process is absolutely ridiculous. I received my plates on the exact day that my temp plates expired, only because I had called them 3 times. They also tried to make me get a emissions test done when it is not needed where I live. That took almost 3 weeks alone. The said my car was not in an accident but when I took it to a car place it has been. The muffler is going bad and the headlights were dirty. I cannot wait to pay off this vehicle

more less

Bait and switch? Still not sure.
Aug 5, 2021

By Irritated by Carvana

I was excited to find a pretty great car on Carvana recognizing that it was really difficult to find any cars at dealerships…. So go through the transaction with tons of time pressure because the vehicle is only reserved for a short window while you complete the transaction and all the paperwork…. The car delivery is scheduled and low and behold the day before they contact me and reschedule- the car needs a new windshield due to damage during transit. Wow, ok. At this point I was impressed. It was rescheduled for a week later which seemed like a long time but ok. I redid all the paperwork, I cancel the car insurance and waited. Two days before the transaction I started getting automated messages that implied that I was not trading in my current car so I call in where the wait time was predicted to be over an hour. They call me back and and let me know that everything seems in order… I should ignore the automated emails…. One day before the transaction and the delivery is canceled again. I don’t get a phone call or an email to explain just a text. When I respond to the text and ask for some kind of communication I’m told the can only help me through texts. Hours pass between responses. They have now rescheduled the delivery for some time next week so I get to do the paperwork again. Redo the insurance again and arrange to work from home again. In no way has this been car buying made easy.

more less
Brilliant business idea, horrible execution
Jun 2, 2021

By ed5491

I found a vehicle that I wanted and started the process of purchasing the vehicle. I was nearly complete when I realized that there were differences between the details on the website and details on the Carfax report. I paused the purchasing process and called the customer support number because the differences were material (V8 versus V6 engine and 4-wheel drive versus 2-wheel drive). The person I spoke with confirmed that there were differences between the website and the Carfax report and told me that I the Carfax report should be correct. Thankfully I had paused the purchase in time to cancel before moving forward. After hanging up I realized that there is information on the Carvana website that is not listed on the Carfax report. I called customer support a second time to see if there is any way to validate information listed on the Carvana website that is not listed on the Carfax report and the answer was no. The representative did stress that if the vehicle was wrong that I would not have to accept it and would not be charged. My understanding from the website is that I would still have to pay for the delivery fee, but the representative said that no that was not the case. I am still unsure which is correct. My issue with Carvana is that I have found it difficult to get accurate information that can be trusted. For a purchase of this magnitude, that is unacceptable.

more less
Me
Apr 16, 2021

By BRING BACK GOOD VALUES

I’m very disappointed because I preordered a vehicle with $100 deposit and waited over 2 weeks for it to become available and as I had completed the purchase procedure and had a delivery date for that Friday and waited on the verification to be completed. I received a call the next day requesting copies of paystubs, etc Their system had technical difficulties when I went to upload documents so I called them and found out the vehicle was no longer held in my account and another customer had it on hold... the agent got it back into my account and the next day it happened again. I had signed all contracts and down payment had been verified and I got insurance on it as I expected the vehicle the next day. I was told another customer was already purchasing it and they couldn’t remove it and put it back on my account but if the purchase didn’t go through I could then purchase it. There was not another vehicle like that with the low down payment available and because of a computer glitch I was just screwed.... I asked if I chose another vehicle if they could arrange the down payment price to be close to the one I had preordered and tried to purchase as a courtesy for the system glitch and was told NO! So after 3 weeks waiting on a vehicle I was now starting the entire process over to find a vehicle with absolutely no special treatment for the problems I had with them or any compensation.

more less
Disappointed and frustrated.
Dec 27, 2020

By Rivie121

So incredibly frustrated with how things have played out. At the beginning of this whole experience it seemed to be my best option for convenience. My car was supposed to arrive last Tuesday but then last minute a was told that the truck it was on broke down, and because of the holiday, my car was set to arrive on Saturday, well come to find out on Thursday night, that there was another delay on my vehicle that now has the car being delivered on Monday morning. I’ve been left without transportation for 6 days longer than I had expecting. Leaving me to pay $40 everyday for a ride share to and from work, because I didn’t get a break over the holiday. And since there weren’t any available vehicles since there isn’t a “lot”, I wasn’t given any option for temporary transportation. So incredibly frustrating and just really disappointing. For a company that stands on a mission of a “better way to buy a car” really dropped the ball. Buying a car is stressful enough, and adding all of these extra complications, especially around the holiday is just an extra sour cherry on top of it all. It’s really hard to even be excited about test driving the car when it gets here. But at the very least, I will say that every customer service representative i came in contact with was professional and as “helpful” as they could be considering the situation.

more less
Seems very disorganized
Jun 19, 2020

By Steve5587

So I must say the “idea” of purchasing my next car online with the app and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within the app I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!

more less

Release Notes

Release Notes 4.5.1

4.5.1 December 18, 2021

4.5 December 2, 2021

· Enhanced status updates for customers who have placed an order
· Loan management improvements
· Bug fixes for image and document uploading
· Additional bug fixes and performance improvements

4.4.2 November 13, 2021

4.4.1 October 27, 2021

4.3.2 October 13, 2021

Bug fixes and Improvements

4.3.1 October 2, 2021

4.3 September 17, 2021

Support for improved transition from Carvana web
Performance Improvement

4.2.1 August 24, 2021

Bug fixes and UI Improvements

4.2 July 28, 2021

· Bug fixes and improvements

4.1 July 16, 2021

· Enhancements to checkout experience
· Bug fixes and improvements

4.0.6 June 24, 2021

· Increased inventory selection
· Bug fixes and improvements

4.0.3 June 4, 2021

· Increased inventory selection
· Improved checkout experience
· Bug fixes and improvements

3.9.1 March 5, 2021

· Bug fixes for getting and saving an appraisal
· Checkout flow improvements
· Download vehicle registration
· Many bug fixes throughout

3.8.8 January 14, 2021

• Enhanced checkout experience
• New image scanner for simplified verifications
• Bug fixes and Performance improvements

3.8.5 October 22, 2020

• Bug fixes and performance improvements

3.8.4 October 9, 2020

• Trade in or sell your vehicle to Carvana
• View recent searches
• Bug fixes and performance improvements

3.8.1 September 22, 2020

• Trade in or sell your vehicle to Carvana
• View recent searches
• Bug fixes and performance improvements

3.7.12 July 24, 2020

• Bug fixes and performance improvements

3.7.10 July 12, 2020

• Partner inventory support
• Bug fixes and performance improvements

3.7.9 June 19, 2020

• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements

3.7.8 June 11, 2020

• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements

Varies with device June 9, 2020

• New insurance partnerships
• Easily find similar cars
• Bug fixes and performance improvements

3.7.7 May 20, 2020

• New bottom navigation bar
• Easier access to custom financing terms

Varies with device May 18, 2020

• New bottom navigation bar
• Easier access to custom financing terms

3.7.4 April 30, 2020

• Bug fixes and performance improvements

3.7.3 April 18, 2020

• Improved promotional messages
• Bug fixes and performance improvements

3.7.1 April 15, 2020

• Search fixes

3.7 April 12, 2020

bug fixes and performance improvements

3.6.9 April 7, 2020

• Loan management updates
• Additional COVID policy messaging

3.6.8 April 6, 2020

• Loan management updates
• Additional COVID policy messaging

3.6.6 April 2, 2020

• New look for your vehicle dashboard
• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements

Varies with device March 31, 2020

• New look for your vehicle dashboard
• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements

3.6.2 March 18, 2020

• Easy Access to COVID-19 FAQ
• Bug fixes and performance improvements

3.6.1 February 21, 2020

• Search enhancements and optimization
• Finance filter improvements
• Smart action shortcuts to your most recent activities
• Bug fixes and performance improvements

3.5.1 January 16, 2020

• Smart action shortcuts to your most recent activities
• Save favorites and browse vehicles favorited on carvana.com
• See your loan balance paid and remaining
• New and improved warranty and vehicle protection dashboard
• Track registration and plates for your purchase
• Bug fixes, enhancements, and stability improvements

3.5 December 18, 2019

3.4.2 November 17, 2019

1 January 21, 2022