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Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Carvana

Buy and trade cars online! Carvana is the best way to shop used cars online.

4.4 Ratings 39K+ Reviews 500K+ Downloads
Featured on Best 10 Apps for Finding Used Cars

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About Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Buy and trade cars online! Carvana is the best way to shop used cars online.
see more about Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Ratings & Reviews

4.4
38.5K+ Ratings
  1. 5
    78+%
  2. 4
    8+%
  3. 3
    3+%
  4. 2
    3+%
  5. 1
    9+%
Write a Review
  • Mar 6, 2021

    By genesisreloaded
    Surprisingly easy to use, with the freedom to re-do the process as needed to have the actual prospect of your possible purchase. Fantastic!!!
  • Best Experience Dec 11, 2019

    By GedyB
    My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.
    more
  • Enjoyable Car Shopping Dec 5, 2020

    By Thantopollo
    Overall I had a good experience with Carvana. Was easy to shop online. They do pretty well with the photos for what the car looks like. I do have some complaints about their overall check of the car before reselling it. My key fob arrived to me broken and still is broken. Was told they put in a request to have it fixed and basically told me when the car gets inspected that it can be replaced by the dealership. It could not be replaced by them. So I still have a broken key fob and my car only has one lock to unlock it on it can be a pain. There also was a smell in my car. Not a bad one just not a new car type of smell. And it just never goes away so idk if it was something they cleaned with or if the person prior to me worked with oil but it has that smell. But I really did love shopping online. The sales people were great and answered all my questions. Just wish I had an overall better experience with some of the mechanical stuff.
    more
  • Mar 4, 2021

    By Nathan Janni
    So far so good... Disclaimer: This is my 1st 100% virtual car buying experience....but after looking through a wide variety and a crazy number of cars offered, over a few days, it took less than an hour to go through the buying process and the instructions are simple and easy to follow. We'll see how the delivery goes and what the car looks like in person...definitely a
    more
  • Mar 4, 2021

    By Mrs. T McDowell
    This is great app. There are a few kinks that should be worked out. But overall this is a really good app. Easy to use. Id suggest if you want to see all pics of an individual vehicle, you look on yhe website. Also, if you have financing option available in yoir account, yoid need to look on the actual website to see thosr ootions. Most times those values dont show via the app or if you've added it to your favorites, on the app. I recommend Carvana and its app to any and everyone.
    more
  • Mar 2, 2021

    By Gene Doyel
    Initially everything is great. Choosing the car and completing the paperwork was easy with the app. The problem was with delivery. I scheduled delivery, but it got delayed, then delayed again, and then again. There was always some excuse, but often they would give different excuses for the same delay. I ended up cancelling and buying a car elsewhere because Carvana didn't seem intent on following through with the sale. Don't waste your time with them.
    more
  • Not What Is Advertised. Jan 14, 2020

    By PeytonKeefer
    This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.
    more
  • 5 stars to 1 star May 18, 2019

    By Kay M H
    I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.
    more
  • Feb 23, 2021

    By _1_n_2_3_4_5_6_
    the app itself is ok, could be better. The process for me was more complicated than if I just went to the dealership. Customer service is very poor, they go by a script, like a computer, and if something out of script they get lost and have no idea what to do. Ended up not purchasing anything, very disappointing. I've had hoped that carvana was what they advertised to be, a vending machine.
    more
  • Seems very disorganized Jun 19, 2020

    By Steve5587
    So I must say the “idea” of purchasing my next car online with the app and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within the app I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!
    more

No reviews available

  • Mar 6, 2021

    By genesisreloaded
    Surprisingly easy to use, with the freedom to re-do the process as needed to have the actual prospect of your possible purchase. Fantastic!!!
  • Best Experience Dec 11, 2019

    By GedyB
    My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.
    more
  • Holy Cow! It’s really that simple! Sep 29, 2020

    By bugbeandaddy
    This has been the most amazing, fast pace, thoroughly enjoyable vehicle purchasing experience I have ever had! Absolutely no time and energy wasted on playing “The Game” with an in person sales rep. That in and of itself was extremely refreshing for me. If you are someone that actually enjoys haggling, stay at the dealership and do your dance. Even if I hadn’t found an amazing price on exactly what I wanted, the self paced process was worth its weight in gold, alone. The App and/or Carvana website leads you through everything step by step very simply. My finance decision and terms were completed over the course of literally 60 seconds. Docu-Sign is used for all the contract paperwork so it couldn’t be easier to tap your screen or click your mouse and sign and initial the entire document in a couple short minutes. Extended Warranties and GAP coverage are offered but not pushed. I have never in my life selected GAP, but let me tell you. For the price Carvana offers it at, I snapped it up. And how in the world can you beat a 7 day test drive/Full refund period??? I will absolutely not hesitate to use Carvana in the future for my next vehicle purchase! Carvana has perfected the wave of the future for vehicle sales!
    more
  • Feb 26, 2021

    By theodis brooks
    It has never been so easy and stress free buying a car. Having the opportunity to test drive it for 7 days instead of an hour, really gives you the opportunity to make sure it is the right fix for you. I was also able to have the car fully checked over by my mechanic for any issues. I recommend anyone looking for their next ride to visit your website and compare the experience to the old ways of buying a car.
    more
  • Mar 3, 2021

    By Mamato2
    I'm antisocial and have anxiety, this is the best thing ever. I love not getting harrassed on car lots, I can look at thousands of cars at my leisure, narrow and adjust criteria to find what I'm needing easily. It shows if a car is pending purchase, access to carfax, any flaws on body, all details you need. I bought my first car online with Carvana and this has been a game changer. Good prices and seem to be good quality vehicles. Easy transaction and professional, kind customer service. Yes!
    more
  • Enjoyable Car Shopping Dec 5, 2020

    By Thantopollo
    Overall I had a good experience with Carvana. Was easy to shop online. They do pretty well with the photos for what the car looks like. I do have some complaints about their overall check of the car before reselling it. My key fob arrived to me broken and still is broken. Was told they put in a request to have it fixed and basically told me when the car gets inspected that it can be replaced by the dealership. It could not be replaced by them. So I still have a broken key fob and my car only has one lock to unlock it on it can be a pain. There also was a smell in my car. Not a bad one just not a new car type of smell. And it just never goes away so idk if it was something they cleaned with or if the person prior to me worked with oil but it has that smell. But I really did love shopping online. The sales people were great and answered all my questions. Just wish I had an overall better experience with some of the mechanical stuff.
    more
  • Mar 4, 2021

    By Nathan Janni
    So far so good... Disclaimer: This is my 1st 100% virtual car buying experience....but after looking through a wide variety and a crazy number of cars offered, over a few days, it took less than an hour to go through the buying process and the instructions are simple and easy to follow. We'll see how the delivery goes and what the car looks like in person...definitely a
    more
  • Mar 4, 2021

    By Mrs. T McDowell
    This is great app. There are a few kinks that should be worked out. But overall this is a really good app. Easy to use. Id suggest if you want to see all pics of an individual vehicle, you look on yhe website. Also, if you have financing option available in yoir account, yoid need to look on the actual website to see thosr ootions. Most times those values dont show via the app or if you've added it to your favorites, on the app. I recommend Carvana and its app to any and everyone.
    more
  • Mar 1, 2021

    By Tanner Burford
    Buying a car with carvana is easy but stressful. there were some delays due to weather and that was out of my hands and the hands of the delivery driver as well. But I would say they overall feeling of being able to browse 1500 cars with approval and financing in house. They offer Gap coverage and they offer an additional Carvana care that's quite pricey, I opted out of it that seems to be the pattern of reviews and forum chats. 4 out of 5 I'm super happy with my Carvana experience so far.
    more
  • Would definitely use Carvana again Jun 26, 2019

    By 9231966
    So I was in need of a smaller more fuel efficient vehicle. So I wanted to trade my three-quarter ton truck in. I put my trucks information into the Carvana website and the offer they gave me was quite reasonable. I then found a jeep that fit all my needs and was also reasonably priced. I know it was reasonably price because I shopped locally at dealers. Actually the jeep on Carvana was $2000 less comparable jeep locally. Unfortunately I am not in Carvana’s delivery area and I had to drive four hours to meet them to make the exchange for the new Jeep and to trade my truck in. The transition was flawless and the driver was pleasant. The jeep was in the condition that was stated on their website, if I only had one complaint is that it was dirty. I lifted the floor mat in there was still dirt underneath it. And the wheel wells were dirty and the back of the jeep had dog hair in it. I would have given It five stars had it had been for that.
    more
  • Feb 28, 2021

    By leslie torres
    I literally had problems from the beginning but even with all the delays they were able to get me my vehicle. The car is really nice so far. I was told that for the inconvenience they will give me a monetary incentive. If that is indeed true then I will update my review positively if not then the update will be negative.
    more
  • Feb 28, 2021

    By Andrew Ansolabehere
    ***Amendment*** the app keeps crashing upon opening, just getting stuck on a white screen. Disappointing. Had to go down from 4 stars to 3. Great experience, easy to use app, just wish the warranty they offer was better. Otherwise, very satisfied.
    more
  • Great way to buy a car but.......... Jul 11, 2020

    By she1ofakins
    Carvana is actually a really good way to buy a car but I believe they don’t inspect there cars until last min of delivery and reason being I say this is because I was interested in a Kia Optima and told everyone I knew about this vehicle and did everything for it , I was super excited until last min on my delivery date they told me that there was oil leaking from the vehicle and that my vehicle won’t be delivered to me , they asked if I wanted them to fix the issue or get another car, I told them that I wanted them to fix it because this was the vehicle I wanted, fast forward to The day that they told me they would deliver the vehicle I had to call them and asked him what was going on and that they had fixed the issue and they weren’t telling me anything it’s like nobody knew what was going on, I continually kept calling and then finally someone told me that the vehicle is unable to be fixed , i was really upset and hopefully that when I try again with this company i won’t be disappointed again
    more
  • Super fast paced Jul 1, 2019

    By I will find you Cameron.
    I was star struck by the easy car buying process carvana made it. I got sick & tired of being turned away from dealerships because of my new’ish credit history. I was preapproved within minutes and was able to get my own fairly brand new car with an amazing interest rate for it being my first car loan. We drove to the location to pick up my car, and it was sitting in one of the show rooms ready for us. The employee handed us the keys, we took it for a test drive, came back & signed paperwork. Easy as can be. The only thing that upset me was while online while shopping for a car, carvana noted only one imperfection. A small scratch on the hood of the car. When I arrived, both sides of the rear bumper had scuffs and one side had paint missing. Hardly noticeable but still unacceptable. Whether or not that happened during transport, I’m a little upset it wasn’t noted. Other than that, I will gladly buy and continue to buy cars through carvana.
    more
  • Not What Is Advertised. Jan 14, 2020

    By PeytonKeefer
    This is my first time writing a review, but with that, Carvana has excellent customer service. But, what they advertise online is not what they are selling you. I bought a 2017 Chevrolet Cruze LT Sedan 4D. Under the details about my car (with the VIN included) they had advertised that this car comes with keyless start, heated seats, etc. Also, in the photos, you can see where the buttons for the heated seats are. Well, when I had my car delivered to me, this car did not have that. When I was talking to the delivery guy and going over paperwork, I brought this up to him and he pulled up the advertisement and all of a sudden these features were not on the page. He suggested that I had gotten confused with another car I was looking to purchase. But I had priced this car with these features on KBB to make sure I was getting a good deal. Well, fast forward some months later, I finally found the original advertisement for my car and low & behold it has these features advertised with it. Now I am up-side-down on a vehicle with a baby on the way. Saving your stress at the time of the purchase is really just delaying it later down the line when you’re owing more on a vehicle than it’s worth that you purchased with them. Also I have contacted Carvana & they won’t do anything about this. The people on the phone were very nice and everything, but Carvana as a whole is not what they make it out to be. If you do purchase with them, be very wary.
    more
  • Feb 23, 2021

    By _1_n_2_3_4_5_6_
    the app itself is ok, could be better. The process for me was more complicated than if I just went to the dealership. Customer service is very poor, they go by a script, like a computer, and if something out of script they get lost and have no idea what to do. Ended up not purchasing anything, very disappointing. I've had hoped that carvana was what they advertised to be, a vending machine.
    more
  • Feb 12, 2021

    By chris church
    Love the app. Makes the case buying experience easy. Instead of spending half of your day sitting in a car lot filling out paperwork i spent 20 minutes on my tablet in my living room and was able to buy an awesome vehicle with a good price at a great interest rate. UPDATE i am now on my second delay of vehicle delivery with no reason given. The app is great, the company and their service are definitely less than great.
    more
  • Disappointed May 9, 2019

    By Dissappointed814
    The value of being able to look over a car before purchasing it can’t be overstated. When looking at the car I was purchasing on Carvana website they showed only 2 minor chips in the paint. When I went to pick up the car I immediately noticed a large chip on the front bumper that wasn’t revealed on the site. The next few days of owning the car I noticed more and more dings and even a few rust dots developing on the drivers side rocker panel. They also bragged that they installed new brakes and tires, which is great. But the tires they put on are summer tread (I live in Pa) and they are low quality tires. The brakes are extremely loud and while the stopping power is good they will have to be closely checked during the inspection. I’m expecting to have to put on new rotors. Who puts new brakes on bad rotors? Also their detailing of the car was poor at best. The floor was swept but the cup holders were disgusting as were all steering column levers and center console. The car only came with one key so that will cost me I can only imagine how much and when I lifted the trunk mat to check the spare tire I immediately noticed that the jack and tire iron are missing. Not good for a 4 year old car with only 26k miles.
    more
  • Really convenient but.... Apr 27, 2019

    By MR.RIZIN
    I really rely on this app a lot to make sure I’m able to process my payment on time and of course there’s also the great option for auto pay. All your payment information is stored and visible to you whenever you wish to access it. I also like that anything pertaining to your vehicle as far as recalls go is shown immediately. The only thing I don’t like, which is a vital component for the whole app’s success, is the tendency for the app’s lag when submitting a payment- this has happened maybe a couple of times I’ve used it—but it can be quite problematic. If you submit your payment and the app doesn’t register the submission, you’re left guessing whether your payment processed. So you might submit it a few more times to make sure the payment went through, before you know it, you’ll look at the payment history and it shows you’ve submitted the payment 5 times. The app should show, immediately, when a payment is processed and prompt you when you’re likely to make another payment back to back. This would eliminate you from calling your bank or lending institution to halt excess payments you’ve made because of a lag in the app.
    more
  • Mar 2, 2021

    By Gene Doyel
    Initially everything is great. Choosing the car and completing the paperwork was easy with the app. The problem was with delivery. I scheduled delivery, but it got delayed, then delayed again, and then again. There was always some excuse, but often they would give different excuses for the same delay. I ended up cancelling and buying a car elsewhere because Carvana didn't seem intent on following through with the sale. Don't waste your time with them.
    more
  • 5 stars to 1 star May 18, 2019

    By Kay M H
    I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.
    more
  • Seems very disorganized Jun 19, 2020

    By Steve5587
    So I must say the “idea” of purchasing my next car online with the app and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within the app I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!
    more
  • Terrible!!!! Stay away!! Feb 26, 2021

    By hopeyoulikeashtrays
    Had the worst experience with Carvana. I found a car and purchased, arranged financing pretty easily. I selected the pickup date and boom, thought i was all set. Wrong. 2 days before my pickup date, they sent me a text saying the delivery would be delayed ONE WEEK. Keep in mind I had already updated my insurance, cancelled my next car payment, and I had even schedule a service appt for the new car. Another week goes by and they hit me with another week delay. Again I have to rearrange my life to accommodate. So finally the day arrives when I can pick up my new ride. I head down to the “vending machine” and not more than 2 minutes after I arrive the attendant informs me of an odor in my new car. So I walk open the door and am hit with the overwhelming stench of cigarette smoke. It smelled like an ashtray. I was stunned. Surely Carvana doesn’t buy cars like this!! Further, even if they did, surely they would I disclose that this car had previously been owned by a smoker. But nope. They tried to hide the smell and pull a fast one on me. At this point I am furious. I had wasted more time and money for a big fat nothing burger. I hopped in my old car and called them immediately. When I finally spoke to someone, they only offered to credit a future purchase $250. What a joke. I will never use Carvana and will continue to tell my friends and family to avoid at all costs.
    more
  • Disappointed and frustrated. Dec 27, 2020

    By Rivie121
    So incredibly frustrated with how things have played out. At the beginning of this whole experience it seemed to be my best option for convenience. My car was supposed to arrive last Tuesday but then last minute a was told that the truck it was on broke down, and because of the holiday, my car was set to arrive on Saturday, well come to find out on Thursday night, that there was another delay on my vehicle that now has the car being delivered on Monday morning. I’ve been left without transportation for 6 days longer than I had expecting. Leaving me to pay $40 everyday for a ride share to and from work, because I didn’t get a break over the holiday. And since there weren’t any available vehicles since there isn’t a “lot”, I wasn’t given any option for temporary transportation. So incredibly frustrating and just really disappointing. For a company that stands on a mission of a “better way to buy a car” really dropped the ball. Buying a car is stressful enough, and adding all of these extra complications, especially around the holiday is just an extra sour cherry on top of it all. It’s really hard to even be excited about test driving the car when it gets here. But at the very least, I will say that every customer service representative i came in contact with was professional and as “helpful” as they could be considering the situation.
    more

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