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Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Carvana

Buy and trade cars online! Carvana is the best way to shop used cars online.

4.4 Ratings 61K+ Reviews 1M+ Downloads

Ratings & Reviews

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  • Some problems but... Sep 2, 2020

    By Kilanni P
    The application & buying process was so fast & easy for a second my fiancé & I thought it may be too good to be true. We submitted the payment & paperwork & within hours we owned a 2019 Kia Forte. The car was delivered 3 days after purchase. The car is beautiful, came with a full tank of gas & is as described on the website. Here’s the problem: The tow truck broke down the day of delivery. Instead of rescheduling the delivery they DROVE my car from Dallas to Austin, putting miles on my car before I even got to. The car came with no front paper plate, nor the bracket to even put it on ourselves so we have been pulled over several times for that. The customer service is nearly impossible to get ahold of, same with the mechanic (they have never answered the phone & they’re the only one they’ll cover in our area apparently) so we are now having to take the car elsewhere & pay out of pocket. Overall, if you have bad credit with decent income &/or need a car fast & easy then it’s worth a try. After I read the reviews I went in crossing my fingers I wouldn’t have a problem & have to deal with customer service like the other customers but that’s the risk you take with buying a car online, I guess. I love the car & will be buying another from Carvana in the future, hopefully by then the customer service will be better.
  • Nov 24, 2021

    By Jeff Benton
    My experience started off great when they gave me a great offer on my trade-in. It was very easy finding a vehicle that I wanted and the whole process was refreshing that is until the day the truck was to be delivered they notified me just hours before my appt time that they had to reschedule in another 4 days so I canceled my order. It was a blessing in disguise because I found a better truck. Delivery person was great and made delivery and pick up a breeze. Very happy overall
  • Best Experience Dec 11, 2019

    By GedyB
    My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.
  • Nov 29, 2021

    By Ronald Hardy
    There was only one thing bad about my experience and it has nothing to do with the associates on the phone with me, it's the system I guess I'll say. Everything went surprisingly really smooth but then I had to change phone number after Everything was signed and good to go. Well when I made that change the system reset itself or something and pushed my delivery date back 8 days. If you need to do any changes whatsoever no matter if it takes 2 minutes I would simply just call and do it that way.
  • They put their customers first! Oct 14, 2021

    By catemurn2016
    The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & Carvana took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. Carvana once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as Carvana did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!
  • Nov 29, 2021

    By Tracey Sparks
    My sister in law and I both purchaed cars within 2 weeks of each other and had a wonderful experience both times. The process was super easy and everyone was so friendly. The hardest part was deciding which car! Carvana took care of everything, including the registration and plates! I'm referring everyone I know to them and will definitely be a return customer myself when the time comes!
  • ALMOST there May 7, 2021

    By Conlbt21
    First and foremost, I have had issues with every single used car I’ve bought (minus one). But before I get into that, what carvana offers is a headache free, dealership free, quick and easy process for car buying. In that regard, they DELIVER. There isn’t a chance I would ever buy a car any other way again. However, there 150 point inspection is as poor as every dealerships. Large crack in the radiator found day after I bought it and had to be replaced. They did cover the cost which was nice and the fact that they work with so many auto body shops it was nice and simple to find a local one to me, instead of having to bring it back to the dealership for repairs. If they inspected the car properly and didn’t deliver it with such an issue, easy 5/5 stars. Again, since every used car I’ve gotten has had an issue, the headaches saved would make me recommend carvana to every person out there. Never go to a dealer and deal with there pandering, time wasting, and crooked ways again! Thanks Carvana!
  • Nov 20, 2021

    By Matt Conrad
    Pros: -All employees were pleasant, upbeat, and tried to answer questions to the best of their ability. -Ability to search through an enormous selection to find just the right car. Cons: -Several instances of incorrect or incomplete info provided. -Website/app gave wrong or confusing info, had tech glitches that were never really fixed. -Process excessively long -- over a full month from initial order 10/18 to actually taking possession 11/20. -High-pressure "deadline" after order placed.
  • Nov 26, 2021

    By Vernon Brown
    My experience was a little bumpy at first cause my delivery was around the holidays. The delivery was pushed back a week but the customer service was exceptional. I received several updates and they even managed to push my delivery to an earlier time frame. When my delivery guy, Cole, came with my car he was so pleasant. I was completely surprised how well his customer service skills were. I couldn't help but to tell him how exceptional he was with dealing with customers.
  • Highly Recommend Mar 23, 2021

    By Neklspal
    I had such a great experience with Carvana. I’m young and new to buying a car by myself. Thanks to all of their filters finding the car I wanted was effortless. Ordering the car was very easy, along with all of the paperwork and scheduling. I did have one complication. The original car I ordered was delayed, and that forced me to receive the car on an inconvenient day, but from my understanding the car was late getting to their place of operation. When the car arrived, Mike was very helpful. I test drove it, signed for it. After they left, I realized that there were hard water stains all over the car, it was missing a hubcap cover, and there were white specks of paint on it. So I contacted Carvana, they were going to handle everything, except I decided that I wanted to trade the car in for the same one but with more features. Savion and Troy delievered the new car and swapped out the old one. They were very helpful, answered all of my questions, and had an upbeat attitude. I test drove that one and so far it seems perfect! It was really a trouble-free process for the most part. Everytime that I had to talk to customer service they took care off all of my issues and had great attitudes doing it. I sincerely felt like they wanted to help. I definitely recommend Carvana.
  • Some problems but... Sep 2, 2020

    By Kilanni P
    The application & buying process was so fast & easy for a second my fiancé & I thought it may be too good to be true. We submitted the payment & paperwork & within hours we owned a 2019 Kia Forte. The car was delivered 3 days after purchase. The car is beautiful, came with a full tank of gas & is as described on the website. Here’s the problem: The tow truck broke down the day of delivery. Instead of rescheduling the delivery they DROVE my car from Dallas to Austin, putting miles on my car before I even got to. The car came with no front paper plate, nor the bracket to even put it on ourselves so we have been pulled over several times for that. The customer service is nearly impossible to get ahold of, same with the mechanic (they have never answered the phone & they’re the only one they’ll cover in our area apparently) so we are now having to take the car elsewhere & pay out of pocket. Overall, if you have bad credit with decent income &/or need a car fast & easy then it’s worth a try. After I read the reviews I went in crossing my fingers I wouldn’t have a problem & have to deal with customer service like the other customers but that’s the risk you take with buying a car online, I guess. I love the car & will be buying another from Carvana in the future, hopefully by then the customer service will be better.
  • Nov 24, 2021

    By Jeff Benton
    My experience started off great when they gave me a great offer on my trade-in. It was very easy finding a vehicle that I wanted and the whole process was refreshing that is until the day the truck was to be delivered they notified me just hours before my appt time that they had to reschedule in another 4 days so I canceled my order. It was a blessing in disguise because I found a better truck. Delivery person was great and made delivery and pick up a breeze. Very happy overall
  • Best Experience Dec 11, 2019

    By GedyB
    My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.
  • Nov 29, 2021

    By Ronald Hardy
    There was only one thing bad about my experience and it has nothing to do with the associates on the phone with me, it's the system I guess I'll say. Everything went surprisingly really smooth but then I had to change phone number after Everything was signed and good to go. Well when I made that change the system reset itself or something and pushed my delivery date back 8 days. If you need to do any changes whatsoever no matter if it takes 2 minutes I would simply just call and do it that way.
  • They put their customers first! Oct 14, 2021

    By catemurn2016
    The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & Carvana took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. Carvana once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as Carvana did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!
  • Nov 29, 2021

    By Tracey Sparks
    My sister in law and I both purchaed cars within 2 weeks of each other and had a wonderful experience both times. The process was super easy and everyone was so friendly. The hardest part was deciding which car! Carvana took care of everything, including the registration and plates! I'm referring everyone I know to them and will definitely be a return customer myself when the time comes!
  • ALMOST there May 7, 2021

    By Conlbt21
    First and foremost, I have had issues with every single used car I’ve bought (minus one). But before I get into that, what carvana offers is a headache free, dealership free, quick and easy process for car buying. In that regard, they DELIVER. There isn’t a chance I would ever buy a car any other way again. However, there 150 point inspection is as poor as every dealerships. Large crack in the radiator found day after I bought it and had to be replaced. They did cover the cost which was nice and the fact that they work with so many auto body shops it was nice and simple to find a local one to me, instead of having to bring it back to the dealership for repairs. If they inspected the car properly and didn’t deliver it with such an issue, easy 5/5 stars. Again, since every used car I’ve gotten has had an issue, the headaches saved would make me recommend carvana to every person out there. Never go to a dealer and deal with there pandering, time wasting, and crooked ways again! Thanks Carvana!
  • Nov 20, 2021

    By Matt Conrad
    Pros: -All employees were pleasant, upbeat, and tried to answer questions to the best of their ability. -Ability to search through an enormous selection to find just the right car. Cons: -Several instances of incorrect or incomplete info provided. -Website/app gave wrong or confusing info, had tech glitches that were never really fixed. -Process excessively long -- over a full month from initial order 10/18 to actually taking possession 11/20. -High-pressure "deadline" after order placed.
  • Nov 26, 2021

    By Vernon Brown
    My experience was a little bumpy at first cause my delivery was around the holidays. The delivery was pushed back a week but the customer service was exceptional. I received several updates and they even managed to push my delivery to an earlier time frame. When my delivery guy, Cole, came with my car he was so pleasant. I was completely surprised how well his customer service skills were. I couldn't help but to tell him how exceptional he was with dealing with customers.
  • Highly Recommend Mar 23, 2021

    By Neklspal
    I had such a great experience with Carvana. I’m young and new to buying a car by myself. Thanks to all of their filters finding the car I wanted was effortless. Ordering the car was very easy, along with all of the paperwork and scheduling. I did have one complication. The original car I ordered was delayed, and that forced me to receive the car on an inconvenient day, but from my understanding the car was late getting to their place of operation. When the car arrived, Mike was very helpful. I test drove it, signed for it. After they left, I realized that there were hard water stains all over the car, it was missing a hubcap cover, and there were white specks of paint on it. So I contacted Carvana, they were going to handle everything, except I decided that I wanted to trade the car in for the same one but with more features. Savion and Troy delievered the new car and swapped out the old one. They were very helpful, answered all of my questions, and had an upbeat attitude. I test drove that one and so far it seems perfect! It was really a trouble-free process for the most part. Everytime that I had to talk to customer service they took care off all of my issues and had great attitudes doing it. I sincerely felt like they wanted to help. I definitely recommend Carvana.
  • Bait and switch? Still not sure. Aug 5, 2021

    By Irritated by Carvana
    I was excited to find a pretty great car on Carvana recognizing that it was really difficult to find any cars at dealerships…. So go through the transaction with tons of time pressure because the vehicle is only reserved for a short window while you complete the transaction and all the paperwork…. The car delivery is scheduled and low and behold the day before they contact me and reschedule- the car needs a new windshield due to damage during transit. Wow, ok. At this point I was impressed. It was rescheduled for a week later which seemed like a long time but ok. I redid all the paperwork, I cancel the car insurance and waited. Two days before the transaction I started getting automated messages that implied that I was not trading in my current car so I call in where the wait time was predicted to be over an hour. They call me back and and let me know that everything seems in order… I should ignore the automated emails…. One day before the transaction and the delivery is canceled again. I don’t get a phone call or an email to explain just a text. When I respond to the text and ask for some kind of communication I’m told the can only help me through texts. Hours pass between responses. They have now rescheduled the delivery for some time next week so I get to do the paperwork again. Redo the insurance again and arrange to work from home again. In no way has this been car buying made easy.
  • 5 stars to 1 star May 18, 2019

    By Kay M H
    I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.
  • Nov 21, 2021

    By Steven Ogburn
    Scheduled purchase of vehicle a month ago, have been delayed 5 times, no explanation, and they will either tell you less than 8 hours before hand, or won't tell you at all. Worst car buying experience I've had. Th app itself, it's ok work fine, except when it tells you that your vehicle is scheduled for today, but it really meant Wednesday apparently or something like that what the customer support person said.
  • Brilliant business idea, horrible execution Jun 2, 2021

    By ed5491
    I found a vehicle that I wanted and started the process of purchasing the vehicle. I was nearly complete when I realized that there were differences between the details on the website and details on the Carfax report. I paused the purchasing process and called the customer support number because the differences were material (V8 versus V6 engine and 4-wheel drive versus 2-wheel drive). The person I spoke with confirmed that there were differences between the website and the Carfax report and told me that I the Carfax report should be correct. Thankfully I had paused the purchase in time to cancel before moving forward. After hanging up I realized that there is information on the Carvana website that is not listed on the Carfax report. I called customer support a second time to see if there is any way to validate information listed on the Carvana website that is not listed on the Carfax report and the answer was no. The representative did stress that if the vehicle was wrong that I would not have to accept it and would not be charged. My understanding from the website is that I would still have to pay for the delivery fee, but the representative said that no that was not the case. I am still unsure which is correct. My issue with Carvana is that I have found it difficult to get accurate information that can be trusted. For a purchase of this magnitude, that is unacceptable.
  • Me Apr 16, 2021

    By BRING BACK GOOD VALUES
    I’m very disappointed because I preordered a vehicle with $100 deposit and waited over 2 weeks for it to become available and as I had completed the purchase procedure and had a delivery date for that Friday and waited on the verification to be completed. I received a call the next day requesting copies of paystubs, etc Their system had technical difficulties when I went to upload documents so I called them and found out the vehicle was no longer held in my account and another customer had it on hold... the agent got it back into my account and the next day it happened again. I had signed all contracts and down payment had been verified and I got insurance on it as I expected the vehicle the next day. I was told another customer was already purchasing it and they couldn’t remove it and put it back on my account but if the purchase didn’t go through I could then purchase it. There was not another vehicle like that with the low down payment available and because of a computer glitch I was just screwed.... I asked if I chose another vehicle if they could arrange the down payment price to be close to the one I had preordered and tried to purchase as a courtesy for the system glitch and was told NO! So after 3 weeks waiting on a vehicle I was now starting the entire process over to find a vehicle with absolutely no special treatment for the problems I had with them or any compensation.
  • Disappointed and frustrated. Dec 27, 2020

    By Rivie121
    So incredibly frustrated with how things have played out. At the beginning of this whole experience it seemed to be my best option for convenience. My car was supposed to arrive last Tuesday but then last minute a was told that the truck it was on broke down, and because of the holiday, my car was set to arrive on Saturday, well come to find out on Thursday night, that there was another delay on my vehicle that now has the car being delivered on Monday morning. I’ve been left without transportation for 6 days longer than I had expecting. Leaving me to pay $40 everyday for a ride share to and from work, because I didn’t get a break over the holiday. And since there weren’t any available vehicles since there isn’t a “lot”, I wasn’t given any option for temporary transportation. So incredibly frustrating and just really disappointing. For a company that stands on a mission of a “better way to buy a car” really dropped the ball. Buying a car is stressful enough, and adding all of these extra complications, especially around the holiday is just an extra sour cherry on top of it all. It’s really hard to even be excited about test driving the car when it gets here. But at the very least, I will say that every customer service representative i came in contact with was professional and as “helpful” as they could be considering the situation.
  • Seems very disorganized Jun 19, 2020

    By Steve5587
    So I must say the “idea” of purchasing my next car online with the app and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within the app I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!
  • Terrible!!!! Stay away!! Feb 26, 2021

    By hopeyoulikeashtrays
    Had the worst experience with Carvana. I found a car and purchased, arranged financing pretty easily. I selected the pickup date and boom, thought i was all set. Wrong. 2 days before my pickup date, they sent me a text saying the delivery would be delayed ONE WEEK. Keep in mind I had already updated my insurance, cancelled my next car payment, and I had even schedule a service appt for the new car. Another week goes by and they hit me with another week delay. Again I have to rearrange my life to accommodate. So finally the day arrives when I can pick up my new ride. I head down to the “vending machine” and not more than 2 minutes after I arrive the attendant informs me of an odor in my new car. So I walk open the door and am hit with the overwhelming stench of cigarette smoke. It smelled like an ashtray. I was stunned. Surely Carvana doesn’t buy cars like this!! Further, even if they did, surely they would I disclose that this car had previously been owned by a smoker. But nope. They tried to hide the smell and pull a fast one on me. At this point I am furious. I had wasted more time and money for a big fat nothing burger. I hopped in my old car and called them immediately. When I finally spoke to someone, they only offered to credit a future purchase $250. What a joke. I will never use Carvana and will continue to tell my friends and family to avoid at all costs.
  • DO NOT BUY A CAR. Aug 2, 2019

    By Anaomixo
    I never in my life have written a review but this is an absolute must. This has been the worst experience in my entire life. I received my vehicle back in feb. 2019 AND I STILL don’t have my plates. They will not give me a rental (which they can do). My neighbor also is having the same exact issue but she has a rental vehicle. They also told me I would have them by the end of this week and still don’t have them at all, I called them again today and they told me I would have them by next week when I was already told it would come by the end of this week. Customer service is TERRIBLE. Honestly I wouldn’t not recommend this not even to my worst enemy. I’m paying for a car and insurance that I can’t even drive. They keep telling me it’s now my fault that the plates are coming next week when they have already received all the paper work they needed. There is hold on their end and they are blaming me for their hold up. I’m letting you know now this is not the place to purchase a vehicle. Do it In person with a dealership, you can even get cheaper vehicles with a longer warranty on them and get the pre certified with no issues and plates the same day, if not the same day it will be that week. Carvana is a complete scam and they told me I WASN'T ALLOWED to give the vehicle back. This is the most stressful/annoying/terrible/horrible/crazy experience of my entire life.
  • I like the concept, but there’s still a long way to go May 14, 2020

    By Frostphyre
    I saw the commercials just like everyone else and really despise car dealerships, so I figured why not, but I had no idea what I was about to experience. On the plus side, it’s easy to navigate the app and view vehicle details and pricing. However, that’s where the fun ended for me. Like a lot of people out there, I have less than perfect credit. Even so, the 24% interest rate they offered me was outrageous. I’ve NEVER been to a car dealership that offered me anything over 15%, even when my credit was below 600. On top of that, they wanted a $3,300 down payment and then said that I didn’t qualify for their 90 day no pay program. If you’re going to advertise something stand by it and don’t try to back out, especially for customers who more than likely could use a break with everything going on nowadays. If all of that wasn’t enough, I selected the trade-in option and was disgusted when they tried to offer me $150 credit for a 2010 Toyota Corolla which has been independently appraised at over $2,000! My favorite part was when they told me it was worth $1,200 but subtracted over a THOUSAND dollars because they said “the market is saturated”. I live in Atlanta...Sorry Carvana, I like the concept but you still have quite a few improvements to make before you get my business.

No reviews available

No reviews available

  • Nov 24, 2021

    By Jeff Benton
    My experience started off great when they gave me a great offer on my trade-in. It was very easy finding a vehicle that I wanted and the whole process was refreshing that is until the day the truck was to be delivered they notified me just hours before my appt time that they had to reschedule in another 4 days so I canceled my order. It was a blessing in disguise because I found a better truck. Delivery person was great and made delivery and pick up a breeze. Very happy overall
  • Best Experience Dec 11, 2019

    By GedyB
    My first time ever writing a review. I told myself I would due to all the bad reviews I read when I first picked up my car, which was on Veterans Day. I received my plates TODAY! It only took a month and that’s that I was nervous something would go wrong because I had moved and had to update my address. I changed my address on app and I called Carvana to confirm and the gentleman was very nice to me and assured my address was updated for registration. I read several reviews about people not receiving their plates. I am not sure what their situation was but I had no issues. However, my car buying experience was great too. I bought on Tuesday and that Friday was my pick up date. I didn’t have my down payment in my account till Thursday so it delayed my pick up date (which I understand). On my pick up date - my son and my boyfriend go with me and the staff treated us great. Oh and I really enjoyed the whole coin kiosk thing. I test drove it for about 30 mins, got back told them I wanted it, signed paperwork in 5 mins and walked out w my car! My test drive w my family was longer than the time spent at Carvana. I hate car salesmen, which is the reason I tried out Carvana. I never thought I’d buy a car lying down watching TV, just like the commercial. 😂 But I did. Thanks Carvana for a great experience. I will and have recommended you to others.
  • They put their customers first! Oct 14, 2021

    By catemurn2016
    The process was very easy. Although, when I purchased my car I got a second inspection just to insure I got what I paid for, there were some things that didn’t pass. Their warranty company wasn’t going to pay for it & Carvana took the responsibility & sent over an acceptation and it was handled! Next, I had cosmetic concerns that weren’t listed on the picture so I sent a claim off to their warranty company & they denied it because of normal wear and tear. The cosmetic issues weren’t due to wear and tear and I didn’t know about them until I received my car. Carvana once again listened to my concern as I told them it was not normal wear and tear and did everything in their power to send over my acceptation to get it approved. There is truly no other used car dealership that would go out of their way as Carvana did for me. Every customer service representative has been so very nice and respectful even at the times I might’ve had an attitude from frustration. They listened, they were on my side & they made the things they said they would do happen! Great customer service is always a plus for me! Seriously, best used car company I have ever bought from. I was very skeptical at first with this company because i thought it was too good to be true but it’d legit & very professional! So happy I’m a customer of theirs!
  • Nov 29, 2021

    By Tracey Sparks
    My sister in law and I both purchaed cars within 2 weeks of each other and had a wonderful experience both times. The process was super easy and everyone was so friendly. The hardest part was deciding which car! Carvana took care of everything, including the registration and plates! I'm referring everyone I know to them and will definitely be a return customer myself when the time comes!
  • Nov 26, 2021

    By Vernon Brown
    My experience was a little bumpy at first cause my delivery was around the holidays. The delivery was pushed back a week but the customer service was exceptional. I received several updates and they even managed to push my delivery to an earlier time frame. When my delivery guy, Cole, came with my car he was so pleasant. I was completely surprised how well his customer service skills were. I couldn't help but to tell him how exceptional he was with dealing with customers.
  • Highly Recommend Mar 23, 2021

    By Neklspal
    I had such a great experience with Carvana. I’m young and new to buying a car by myself. Thanks to all of their filters finding the car I wanted was effortless. Ordering the car was very easy, along with all of the paperwork and scheduling. I did have one complication. The original car I ordered was delayed, and that forced me to receive the car on an inconvenient day, but from my understanding the car was late getting to their place of operation. When the car arrived, Mike was very helpful. I test drove it, signed for it. After they left, I realized that there were hard water stains all over the car, it was missing a hubcap cover, and there were white specks of paint on it. So I contacted Carvana, they were going to handle everything, except I decided that I wanted to trade the car in for the same one but with more features. Savion and Troy delievered the new car and swapped out the old one. They were very helpful, answered all of my questions, and had an upbeat attitude. I test drove that one and so far it seems perfect! It was really a trouble-free process for the most part. Everytime that I had to talk to customer service they took care off all of my issues and had great attitudes doing it. I sincerely felt like they wanted to help. I definitely recommend Carvana.
  • Nov 20, 2021

    By Billy Curry
    I have never, ever experienced such a seamless, friendly, easy, awesome, and satisfying environment for purchasing a vehicle. I will never visit a traditional car lot again, neither should anyone else. I will be recommending the app to anyone and everyone that is looking for a vehicle.. Heck mine hasn't even been delivered and I am already trying to share the good news of Carvana. <3
  • Holy Cow! It’s really that simple! Sep 29, 2020

    By bugbeandaddy
    This has been the most amazing, fast pace, thoroughly enjoyable vehicle purchasing experience I have ever had! Absolutely no time and energy wasted on playing “The Game” with an in person sales rep. That in and of itself was extremely refreshing for me. If you are someone that actually enjoys haggling, stay at the dealership and do your dance. Even if I hadn’t found an amazing price on exactly what I wanted, the self paced process was worth its weight in gold, alone. The App and/or Carvana website leads you through everything step by step very simply. My finance decision and terms were completed over the course of literally 60 seconds. Docu-Sign is used for all the contract paperwork so it couldn’t be easier to tap your screen or click your mouse and sign and initial the entire document in a couple short minutes. Extended Warranties and GAP coverage are offered but not pushed. I have never in my life selected GAP, but let me tell you. For the price Carvana offers it at, I snapped it up. And how in the world can you beat a 7 day test drive/Full refund period??? I will absolutely not hesitate to use Carvana in the future for my next vehicle purchase! Carvana has perfected the wave of the future for vehicle sales!
  • Nov 21, 2021

    By Jeremy Siegler
    I bought my ford fusion and the process was so easy. Also qualified for a car with not so good credit. As soon as the sale was final 3days later my car was dropped off free of charge. I also like the the keep it for a week if your not satisfied you could return it and pick another car. But for me I picked out the car that right for me and the pricing was really affordable. I'm very happy and would 100% refer my friends to buy from them. Matter of fact I already did.
  • Nov 23, 2021

    By Chris Vaughn
    Wonderful application!! I'll never buy a car another way!! Not even sure if entire process took more than an hour. I got pre-approved for the car I wanted, finalized my purchase, and I picked it up the next day!!
  • Some problems but... Sep 2, 2020

    By Kilanni P
    The application & buying process was so fast & easy for a second my fiancé & I thought it may be too good to be true. We submitted the payment & paperwork & within hours we owned a 2019 Kia Forte. The car was delivered 3 days after purchase. The car is beautiful, came with a full tank of gas & is as described on the website. Here’s the problem: The tow truck broke down the day of delivery. Instead of rescheduling the delivery they DROVE my car from Dallas to Austin, putting miles on my car before I even got to. The car came with no front paper plate, nor the bracket to even put it on ourselves so we have been pulled over several times for that. The customer service is nearly impossible to get ahold of, same with the mechanic (they have never answered the phone & they’re the only one they’ll cover in our area apparently) so we are now having to take the car elsewhere & pay out of pocket. Overall, if you have bad credit with decent income &/or need a car fast & easy then it’s worth a try. After I read the reviews I went in crossing my fingers I wouldn’t have a problem & have to deal with customer service like the other customers but that’s the risk you take with buying a car online, I guess. I love the car & will be buying another from Carvana in the future, hopefully by then the customer service will be better.
  • Nov 29, 2021

    By Ronald Hardy
    There was only one thing bad about my experience and it has nothing to do with the associates on the phone with me, it's the system I guess I'll say. Everything went surprisingly really smooth but then I had to change phone number after Everything was signed and good to go. Well when I made that change the system reset itself or something and pushed my delivery date back 8 days. If you need to do any changes whatsoever no matter if it takes 2 minutes I would simply just call and do it that way.
  • ALMOST there May 7, 2021

    By Conlbt21
    First and foremost, I have had issues with every single used car I’ve bought (minus one). But before I get into that, what carvana offers is a headache free, dealership free, quick and easy process for car buying. In that regard, they DELIVER. There isn’t a chance I would ever buy a car any other way again. However, there 150 point inspection is as poor as every dealerships. Large crack in the radiator found day after I bought it and had to be replaced. They did cover the cost which was nice and the fact that they work with so many auto body shops it was nice and simple to find a local one to me, instead of having to bring it back to the dealership for repairs. If they inspected the car properly and didn’t deliver it with such an issue, easy 5/5 stars. Again, since every used car I’ve gotten has had an issue, the headaches saved would make me recommend carvana to every person out there. Never go to a dealer and deal with there pandering, time wasting, and crooked ways again! Thanks Carvana!
  • Nov 29, 2021

    By Ryan Kehoe
    I bought a car through carvana about a year ago now and ive been meaning to leave a review. Experience was overall a good one and they made right of the issues i had. This being during the peak of covid it was a drawn out process righting the issues but it all got taken care of and made right, it just took alot of phone calls and about 4 months to get it all done. They have an interesting concept and its made almost effortless to buy and receive a vehicle. I'd consider buying from them again.
  • Nov 29, 2021

    By Bradley Bahler
    About as good as it gets via online. Swapping your car after seven days can be troublesome. Constantly changing "advocates" (sales people) is problematic. Plusses and minuses verses a dealership. Give it a try and you'll know.
  • Enjoyable Car Shopping Dec 5, 2020

    By Thantopollo
    Overall I had a good experience with Carvana. Was easy to shop online. They do pretty well with the photos for what the car looks like. I do have some complaints about their overall check of the car before reselling it. My key fob arrived to me broken and still is broken. Was told they put in a request to have it fixed and basically told me when the car gets inspected that it can be replaced by the dealership. It could not be replaced by them. So I still have a broken key fob and my car only has one lock to unlock it on it can be a pain. There also was a smell in my car. Not a bad one just not a new car type of smell. And it just never goes away so idk if it was something they cleaned with or if the person prior to me worked with oil but it has that smell. But I really did love shopping online. The sales people were great and answered all my questions. Just wish I had an overall better experience with some of the mechanical stuff.
  • Would definitely use Carvana again Jun 26, 2019

    By 9231966
    So I was in need of a smaller more fuel efficient vehicle. So I wanted to trade my three-quarter ton truck in. I put my trucks information into the Carvana website and the offer they gave me was quite reasonable. I then found a jeep that fit all my needs and was also reasonably priced. I know it was reasonably price because I shopped locally at dealers. Actually the jeep on Carvana was $2000 less comparable jeep locally. Unfortunately I am not in Carvana’s delivery area and I had to drive four hours to meet them to make the exchange for the new Jeep and to trade my truck in. The transition was flawless and the driver was pleasant. The jeep was in the condition that was stated on their website, if I only had one complaint is that it was dirty. I lifted the floor mat in there was still dirt underneath it. And the wheel wells were dirty and the back of the jeep had dog hair in it. I would have given It five stars had it had been for that.
  • Nov 20, 2021

    By Matt Conrad
    Pros: -All employees were pleasant, upbeat, and tried to answer questions to the best of their ability. -Ability to search through an enormous selection to find just the right car. Cons: -Several instances of incorrect or incomplete info provided. -Website/app gave wrong or confusing info, had tech glitches that were never really fixed. -Process excessively long -- over a full month from initial order 10/18 to actually taking possession 11/20. -High-pressure "deadline" after order placed.
  • Great way to buy a car but.......... Jul 11, 2020

    By she1ofakins
    Carvana is actually a really good way to buy a car but I believe they don’t inspect there cars until last min of delivery and reason being I say this is because I was interested in a Kia Optima and told everyone I knew about this vehicle and did everything for it , I was super excited until last min on my delivery date they told me that there was oil leaking from the vehicle and that my vehicle won’t be delivered to me , they asked if I wanted them to fix the issue or get another car, I told them that I wanted them to fix it because this was the vehicle I wanted, fast forward to The day that they told me they would deliver the vehicle I had to call them and asked him what was going on and that they had fixed the issue and they weren’t telling me anything it’s like nobody knew what was going on, I continually kept calling and then finally someone told me that the vehicle is unable to be fixed , i was really upset and hopefully that when I try again with this company i won’t be disappointed again
  • Super fast paced Jul 1, 2019

    By I will find you Cameron.
    I was star struck by the easy car buying process carvana made it. I got sick & tired of being turned away from dealerships because of my new’ish credit history. I was preapproved within minutes and was able to get my own fairly brand new car with an amazing interest rate for it being my first car loan. We drove to the location to pick up my car, and it was sitting in one of the show rooms ready for us. The employee handed us the keys, we took it for a test drive, came back & signed paperwork. Easy as can be. The only thing that upset me was while online while shopping for a car, carvana noted only one imperfection. A small scratch on the hood of the car. When I arrived, both sides of the rear bumper had scuffs and one side had paint missing. Hardly noticeable but still unacceptable. Whether or not that happened during transport, I’m a little upset it wasn’t noted. Other than that, I will gladly buy and continue to buy cars through carvana.
  • Great experience May 4, 2021

    By Toneya16
    I enjoyed doing business with Carvana. I was interested in purchasing a BMW And the process was really smooth. I chose to pick up my vehicle and was able to pick it up within 3 days, and was scheduled on a Monday morning. When I got there, I sat in my car waiting for my phone to ring as I was following the directions that were emailed to me. I waited there 20 minutes before I got a call for what seemed to be miscommunication on their end to give me a call at time of scheduled appointment. That was the only irritating issue because they can only account for a 45 minute time a lot for each customer so I was getting nervous that my vehicle wasn’t even there. Afterwards, I was able to get my vehicle in a matter of 15 minutes! I exchanged documents and used the token slot which was a really neat experience. I will definitely be doing business with them again.
  • Getting a straight answer is tough… Jul 13, 2021

    By Gaetano14
    My delivery was delayed by over a week but no one would tell me why that was. Also, after I purchased the vehicle they sent me an urgent email saying that my registration was going to be delayed because there was a problem with my documentation. They said I needed to upload a “signed retail purchase agreement” but I had no agreement in the paperwork folder they gave me at delivery, nor were there any directions on where to find this document in my Carvana dashboard. Reached out via Cree 24/7 chat and…no response. I Hmmm, it’s kind of a hassle dealing with these folks IMO. If you need me to sign a document then at least tell me where to find it. I really like the vehicle and the delivery person was great. The administrative team is a bit difficult though. I would still recommend it but with a warning to prepare for some frustrating interactions.
  • Nov 28, 2021

    By anne pavlos
    Attempted twice to purchase car. Sliding bar to enter down payment irritating; would be much better just to type in numbers. Somehow the system changed the amount of downpayment from $1000 to $9000. Twice. Someone else now buting that car.
  • App is good, car was not Jul 19, 2021

    By PittsDriver
    I was super happy with the buying process (and eventually, the return process) was super painless and strait forward. All in all, it took maybe 15 minutes of my time to be fully purchased and awaiting delivery, that’s how it should be. That’s where the positivity ends. I found what I thought was, a nice 2015 Lexus IS250 F Sport. The reported damage to the car was was very minimal, a scratch on the fender, a scratch on the hood, some wear on the steering wheel, and that was about it. I thought wow this will be a fantastic car, as I was looking for a really nice and well taken care of example, and was willing to pay for it. When the car arrived, 3 out of the 4 wheels had significant curb damage, there were numerous noticeable dents in the car, and the passenger side skirt was partially ripped off. When driving, it was evident the car needed an alignment badly. I was so disappointed in the car that I returned it abs bought a much nicer example at a local dealership. Although the buying process at the dealership was much more lengthy and a pain, the actual car was in much better condition, it was certified by Lexus, and it ended up being 1,500 dollars less. I will not be using Carvana for any purchases in the future…
  • Disappointed May 9, 2019

    By Dissappointed814
    The value of being able to look over a car before purchasing it can’t be overstated. When looking at the car I was purchasing on Carvana website they showed only 2 minor chips in the paint. When I went to pick up the car I immediately noticed a large chip on the front bumper that wasn’t revealed on the site. The next few days of owning the car I noticed more and more dings and even a few rust dots developing on the drivers side rocker panel. They also bragged that they installed new brakes and tires, which is great. But the tires they put on are summer tread (I live in Pa) and they are low quality tires. The brakes are extremely loud and while the stopping power is good they will have to be closely checked during the inspection. I’m expecting to have to put on new rotors. Who puts new brakes on bad rotors? Also their detailing of the car was poor at best. The floor was swept but the cup holders were disgusting as were all steering column levers and center console. The car only came with one key so that will cost me I can only imagine how much and when I lifted the trunk mat to check the spare tire I immediately noticed that the jack and tire iron are missing. Not good for a 4 year old car with only 26k miles.
  • Really convenient but.... Apr 27, 2019

    By MR.RIZIN
    I really rely on this app a lot to make sure I’m able to process my payment on time and of course there’s also the great option for auto pay. All your payment information is stored and visible to you whenever you wish to access it. I also like that anything pertaining to your vehicle as far as recalls go is shown immediately. The only thing I don’t like, which is a vital component for the whole app’s success, is the tendency for the app’s lag when submitting a payment- this has happened maybe a couple of times I’ve used it—but it can be quite problematic. If you submit your payment and the app doesn’t register the submission, you’re left guessing whether your payment processed. So you might submit it a few more times to make sure the payment went through, before you know it, you’ll look at the payment history and it shows you’ve submitted the payment 5 times. The app should show, immediately, when a payment is processed and prompt you when you’re likely to make another payment back to back. This would eliminate you from calling your bank or lending institution to halt excess payments you’ve made because of a lag in the app.
  • Lack of follow-through Jun 19, 2021

    By DrQue1990
    The actual car buying process was good although I received different information from different representatives regarding documents that needed to be submitted prior to the purchase. However, after reporting problems with the AC on Day 2 after the purchase, it took two days for me to be contacted. (I would’ve have probably noticed it on Day 1 if I was offered the test drive that is mentioned on the site). Instead of Carvana answering my questions about returning the vehicle, I was referred to their warranty provider who is not open on weekends. It has now been ten days since the purchase and after going to two different preferred service providers, the problem still isn’t fixed. I have not received the calls from Silverrock that the preferred providers told me I would receive. Now, I have to go to the BMW dealership who is not a preferred provider and have to change my travel plans. I have never encountered problems like this so soon after purchasing a vehicle and compared to purchasing experiences with CarMax, Carvana has mastered the buying experience but has dropped the ball on ensuring that any problems with their products are solved quickly.
  • Delivery of car Aug 6, 2021

    By bdawg051
    At first I had a great experience with customer service very friendly people. All was arranged and car was suppose to be delivered on the scheduled date. Then it was pushed back to a different date. Then again pushed back to another date. I called both times telling them the importance of getting the car by a specific date. Then I received another call and the delivery was pushed back 2 weeks. I communicated with a customer service person whom informed me that since my delivery was pushed back that accommodates would be made. And that they would call me back. I waited and waited without a call back. Never received any communication from anyone after that. I had to cancel the order since we needed the car by a specific date (which I was guaranteed it would be there by). Very disappointing experience to say the least. To make betters worse I had to cancel my auto insurance for the existing car and insurance the new car before it arrived. Then since the transaction did not take place I had to call my auto insurance company and explain for over an hour what happened to restore my current car back to my policy.
  • Great car. Not so good service. Oct 13, 2020

    By lleendo
    Started off great, loved the car and they called and told me they could deliver sooner than the delivery date so that was awesome! The car had damage that was not pictured but it was all minor so no big deal, nothing I would return the car for. The bigger issue happened with my registration. I waited over 3 months and absolutely nothing. I called them over 6 times and only twice had anyone called me back after saying they would get to the bottom of it. I have sent multiple emails with no response. One of the times they actually got back to me was to renew my temp tag that they sent to the wrong address. Tags are currently about to expire again so I will have to go through the process of nagging them again. Temp tags are only good for a certain time window in my state so they had to set me up with a rental car once that expired too. In total, it was over 4 months without a registration and no real feeling anyone was getting to the bottom of it. Overall, not happy with them. Great car but crappy customer service.
  • I wish it were as easy as promised Jun 29, 2021

    By JennyArmFromCO
    I wanted to love our Carvana experience but it was not as promised. Throughout our buying journey, the app was glitchy or crashed leaving us to complete every task of the buying process via phone — after hour long wait times and dropped calls. Our first truck we ordered was delayed a week and when it arrived from out of state and our delivery driver performed a quality check, it smelled of smoke and mildew— so much so that our driver encouraged us to refuse the delivery. We picked out a new truck that was promised in three days but only if I could pick up a physical cashiers check from my bank — the funds verification never worked as promised for me with the Plaid system. Three weeks in to our buying process, I am hoping our truck will be delivered today. All this being said, the majority of the customer service reps we spoke to were understanding and helpful, however, I was expecting a seamless (and painless) process conducted mostly (if not all) online and that did not happen.
  • Their expectations toward cars = Poor Quality Car Jul 24, 2020

    By DxMonna
    I love the general idea of Carvana - looking around the cars that fit your budget with your amount of down payment, and it’s basically a car dealership online. Im the first time user, bought the car with Carvana. The delivery date was about three weeks but on the same early morning, they informed me that the car has once delayed, so another week. (About 4 weeks of waiting) When the car finally arrived, it looked a bit of outdated, almost didn't match to the picture online. There are a few things that don’t feel right about the car, in less than 24 hours, the car almost broke down in middle of the freeway and the engine light came on. I returned the car right away and the process wasnt too bad - you get almost full fund for what you paid as long as it’s within 7 days policy but that makes me question many things. So i decided to not continue with Carvana - i couldnt help but feeling disappointed by a whole experience.
  • Bait and switch? Still not sure. Aug 5, 2021

    By Irritated by Carvana
    I was excited to find a pretty great car on Carvana recognizing that it was really difficult to find any cars at dealerships…. So go through the transaction with tons of time pressure because the vehicle is only reserved for a short window while you complete the transaction and all the paperwork…. The car delivery is scheduled and low and behold the day before they contact me and reschedule- the car needs a new windshield due to damage during transit. Wow, ok. At this point I was impressed. It was rescheduled for a week later which seemed like a long time but ok. I redid all the paperwork, I cancel the car insurance and waited. Two days before the transaction I started getting automated messages that implied that I was not trading in my current car so I call in where the wait time was predicted to be over an hour. They call me back and and let me know that everything seems in order… I should ignore the automated emails…. One day before the transaction and the delivery is canceled again. I don’t get a phone call or an email to explain just a text. When I respond to the text and ask for some kind of communication I’m told the can only help me through texts. Hours pass between responses. They have now rescheduled the delivery for some time next week so I get to do the paperwork again. Redo the insurance again and arrange to work from home again. In no way has this been car buying made easy.
  • 5 stars to 1 star May 18, 2019

    By Kay M H
    I literally don’t write reviews, but what I experienced from the last two days is unbelievable. I realized the newest app update in the worst way. So I was unaware of how to reschedule my payment via calendar, because the old app update has it where I could update the payment via calendar in plain site. The newest update was not the case. I clicked schedule payment and did not realize the calendar was positioned in the corner of the screen beside the hard coded today’s date. So since I did not realize this I click schedule payment for that hardcoded date above the button, I was thinking that the next screen would take me to the calendar. Sadly it confirmed my payment for the hardcoded today’s date. When I realized it was processing, I could not stop the payment process. That is another thing, this app needs a way to cancel payments for situations like this. My sole issue is the small calendar to edit the payment. Called the representative and they could not stop the payment. Called my bank to try to stop the payment. And it was successful. I paid the payment via phone today since this company is blocked from payment process at my bank. Now I have to call my bank back sometime next week to remove this company off the list of cancellation for my next payment arrangement in June. I will be using the website for now on. I never had a issue with this app until now. Sorry for the long post.
  • Nov 21, 2021

    By Steven Ogburn
    Scheduled purchase of vehicle a month ago, have been delayed 5 times, no explanation, and they will either tell you less than 8 hours before hand, or won't tell you at all. Worst car buying experience I've had. Th app itself, it's ok work fine, except when it tells you that your vehicle is scheduled for today, but it really meant Wednesday apparently or something like that what the customer support person said.
  • Brilliant business idea, horrible execution Jun 2, 2021

    By ed5491
    I found a vehicle that I wanted and started the process of purchasing the vehicle. I was nearly complete when I realized that there were differences between the details on the website and details on the Carfax report. I paused the purchasing process and called the customer support number because the differences were material (V8 versus V6 engine and 4-wheel drive versus 2-wheel drive). The person I spoke with confirmed that there were differences between the website and the Carfax report and told me that I the Carfax report should be correct. Thankfully I had paused the purchase in time to cancel before moving forward. After hanging up I realized that there is information on the Carvana website that is not listed on the Carfax report. I called customer support a second time to see if there is any way to validate information listed on the Carvana website that is not listed on the Carfax report and the answer was no. The representative did stress that if the vehicle was wrong that I would not have to accept it and would not be charged. My understanding from the website is that I would still have to pay for the delivery fee, but the representative said that no that was not the case. I am still unsure which is correct. My issue with Carvana is that I have found it difficult to get accurate information that can be trusted. For a purchase of this magnitude, that is unacceptable.
  • Me Apr 16, 2021

    By BRING BACK GOOD VALUES
    I’m very disappointed because I preordered a vehicle with $100 deposit and waited over 2 weeks for it to become available and as I had completed the purchase procedure and had a delivery date for that Friday and waited on the verification to be completed. I received a call the next day requesting copies of paystubs, etc Their system had technical difficulties when I went to upload documents so I called them and found out the vehicle was no longer held in my account and another customer had it on hold... the agent got it back into my account and the next day it happened again. I had signed all contracts and down payment had been verified and I got insurance on it as I expected the vehicle the next day. I was told another customer was already purchasing it and they couldn’t remove it and put it back on my account but if the purchase didn’t go through I could then purchase it. There was not another vehicle like that with the low down payment available and because of a computer glitch I was just screwed.... I asked if I chose another vehicle if they could arrange the down payment price to be close to the one I had preordered and tried to purchase as a courtesy for the system glitch and was told NO! So after 3 weeks waiting on a vehicle I was now starting the entire process over to find a vehicle with absolutely no special treatment for the problems I had with them or any compensation.
  • Disappointed and frustrated. Dec 27, 2020

    By Rivie121
    So incredibly frustrated with how things have played out. At the beginning of this whole experience it seemed to be my best option for convenience. My car was supposed to arrive last Tuesday but then last minute a was told that the truck it was on broke down, and because of the holiday, my car was set to arrive on Saturday, well come to find out on Thursday night, that there was another delay on my vehicle that now has the car being delivered on Monday morning. I’ve been left without transportation for 6 days longer than I had expecting. Leaving me to pay $40 everyday for a ride share to and from work, because I didn’t get a break over the holiday. And since there weren’t any available vehicles since there isn’t a “lot”, I wasn’t given any option for temporary transportation. So incredibly frustrating and just really disappointing. For a company that stands on a mission of a “better way to buy a car” really dropped the ball. Buying a car is stressful enough, and adding all of these extra complications, especially around the holiday is just an extra sour cherry on top of it all. It’s really hard to even be excited about test driving the car when it gets here. But at the very least, I will say that every customer service representative i came in contact with was professional and as “helpful” as they could be considering the situation.
  • Seems very disorganized Jun 19, 2020

    By Steve5587
    So I must say the “idea” of purchasing my next car online with the app and having it delivered seems to be the new normal and I like the not having to deal with the car salesmen. But I’ve been trying to 2weeks in counting to make sense of the lack of communication they seem to have quite a bit of cliches with the verification process I’ve uploaded on several times all the requested information and everything is still pending I feel very much like I’m left in limbo with the lack of customer service and trying to figure out if I’m going to have this car next week or is something going on that I should be better aware of it’s not the smoothest process they have in place and it honestly seems very disorganized and makes me curious if the information I uploaded to the “secure site” is actually truly safe and out in the cyberspace by the wrong person. I would probably recommend this process if it was more organized, better customer service and easier navigation of the buying and purchasing within the app I’m not one to usually give negative feedback but it’s not a smooth easy process and I’m not sure most people would be ok with the lack of information and actual customer service. I hope they can get better processes and smoother overall buying and customer service people that can help if u do have come hiccuping along the way. Thank you!
  • Terrible!!!! Stay away!! Feb 26, 2021

    By hopeyoulikeashtrays
    Had the worst experience with Carvana. I found a car and purchased, arranged financing pretty easily. I selected the pickup date and boom, thought i was all set. Wrong. 2 days before my pickup date, they sent me a text saying the delivery would be delayed ONE WEEK. Keep in mind I had already updated my insurance, cancelled my next car payment, and I had even schedule a service appt for the new car. Another week goes by and they hit me with another week delay. Again I have to rearrange my life to accommodate. So finally the day arrives when I can pick up my new ride. I head down to the “vending machine” and not more than 2 minutes after I arrive the attendant informs me of an odor in my new car. So I walk open the door and am hit with the overwhelming stench of cigarette smoke. It smelled like an ashtray. I was stunned. Surely Carvana doesn’t buy cars like this!! Further, even if they did, surely they would I disclose that this car had previously been owned by a smoker. But nope. They tried to hide the smell and pull a fast one on me. At this point I am furious. I had wasted more time and money for a big fat nothing burger. I hopped in my old car and called them immediately. When I finally spoke to someone, they only offered to credit a future purchase $250. What a joke. I will never use Carvana and will continue to tell my friends and family to avoid at all costs.
  • DO NOT BUY A CAR. Aug 2, 2019

    By Anaomixo
    I never in my life have written a review but this is an absolute must. This has been the worst experience in my entire life. I received my vehicle back in feb. 2019 AND I STILL don’t have my plates. They will not give me a rental (which they can do). My neighbor also is having the same exact issue but she has a rental vehicle. They also told me I would have them by the end of this week and still don’t have them at all, I called them again today and they told me I would have them by next week when I was already told it would come by the end of this week. Customer service is TERRIBLE. Honestly I wouldn’t not recommend this not even to my worst enemy. I’m paying for a car and insurance that I can’t even drive. They keep telling me it’s now my fault that the plates are coming next week when they have already received all the paper work they needed. There is hold on their end and they are blaming me for their hold up. I’m letting you know now this is not the place to purchase a vehicle. Do it In person with a dealership, you can even get cheaper vehicles with a longer warranty on them and get the pre certified with no issues and plates the same day, if not the same day it will be that week. Carvana is a complete scam and they told me I WASN'T ALLOWED to give the vehicle back. This is the most stressful/annoying/terrible/horrible/crazy experience of my entire life.
  • I like the concept, but there’s still a long way to go May 14, 2020

    By Frostphyre
    I saw the commercials just like everyone else and really despise car dealerships, so I figured why not, but I had no idea what I was about to experience. On the plus side, it’s easy to navigate the app and view vehicle details and pricing. However, that’s where the fun ended for me. Like a lot of people out there, I have less than perfect credit. Even so, the 24% interest rate they offered me was outrageous. I’ve NEVER been to a car dealership that offered me anything over 15%, even when my credit was below 600. On top of that, they wanted a $3,300 down payment and then said that I didn’t qualify for their 90 day no pay program. If you’re going to advertise something stand by it and don’t try to back out, especially for customers who more than likely could use a break with everything going on nowadays. If all of that wasn’t enough, I selected the trade-in option and was disgusted when they tried to offer me $150 credit for a 2010 Toyota Corolla which has been independently appraised at over $2,000! My favorite part was when they told me it was worth $1,200 but subtracted over a THOUSAND dollars because they said “the market is saturated”. I live in Atlanta...Sorry Carvana, I like the concept but you still have quite a few improvements to make before you get my business.

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Carvana: 20k Used Cars, Buy Online, 7-Day Returns

Carvana: 20k Used Cars, Buy Online, 7-Day Returns