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CapMetro

CapMetro

Capital Metropolitan Transportation Authority

The official Cap Metro App

3.6 Ratings 2K+ Reviews 100K+ Downloads

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About CapMetro

Ratings & Reviews

3.6
2.4K+ Ratings
  1. 5
    50+%
  2. 4
    12+%
  3. 3
    7+%
  4. 2
    9+%
  5. 1
    22+%
Write a Review
  • Appreciate the update Oct 16, 2019

    By Kaustubh
    Just realized it’s been 4 yrs of using this app and it finally gets an update. Mostly some Navigation refresh on the surface which feels like fewer taps overall. Apple Pay addition might be the most valuable addition overall. App seems faster in the last 2-3 days of usage and hopefully it stays that way. Ticket access still needs to be made faster, too many taps to get to it and activating it every single time for the monthly pass is annoying. Apple Wallet integration may really help, especially to pop it up when near a stop. Some data mining of frequently used routes and schedules would be a simple addition to be used for providing notifications on real time delays. Buses are especially unpredictable when taking from downtown during peak hours, so reliable real time tracking and notifications will be a massive boon. Pls give the app some more love and UI updates to make it less boring, considering regular commuters have to see it daily. A Siri shortcut to pull up the active pass with one command or one tap may be a valuable impactful addition. Cap Metro is a boon to Austinites, pls keep making the app better continuously. Thank you!
    more
  • Nice integration-Would be nice to have GPS Aug 24, 2017

    By Bcereal
    For public transit, this app is impressive. The app is nice in mapping your route and I love that I can purchase and use my pass in the app. It would be nicer if it incorporated gps to better see where you are on the route. I noticed some of the busses I took on my trip were not necessarily in-sync with the actual progress the bus was taking. I accidentally requested the wrong stop because I wasn't familiar with the area and the status bar showed we were passed that. It would also be nice / more user friendly if it would let me save the route I'm on (instead of having to re-search it AND if there was a GPS feature to show what route I'm on. This would be a nice integrated filter to support what busses are on time.
    more
  • The September 2019 update is fantastic Sep 27, 2019

    By brokenlibrarian
    I am absolutely blown away by the new update. I was concerned that the drastic changes might be for the worse, but nearly everything has been overhauled in a positive way. Your currently active pass is now the first thing you see when you open the app, which is a big deal by itself, but they also improved the process for purchasing new passes (Apple Pay!), the trip planner is actually usable now, the UI for finding nearby stops and times now shows the routes in the search menu so you don’t have to select each one to figure out which is the one you want, and so many more little touches. It’s obvious that they paid attention to complaints about the previous version and did a lot of UI testing. Now if only the city could actually implement a useful light rail network...
    more
  • Jan 7, 2021

    By Maryah Harris
    I would have gave you a higher rating but soo many times people are waiting for me to get on the bus because this app has me doing extra things that are unnecessary and tells me I need to update the app and free up space, then that is extra time also. I don't understand the concept or logic behind the pay wallet. It's just more extra stuff to waste time when people are standing behind you frustrated and the bus driver is frustrated because they're ready to go and keep up with their time. Thanks
    more
  • Tickets glitch and bus drivers get mad at me :( Aug 19, 2020

    By Starburstssssss
    Lots of positive about the app. Payments are easy and fast, purchasing the tickets is simple, and saving money on a week’s or month’s worth of tickets in one is fantastic. Plus, seeing 95% accurate arrival updates is great. However, the whole reason I use this app is to ride the bus. And when the tickets glitch (it’s supposed to open to show a blue screen if the ticket is active) that makes me stressed out every time I wanna ride. And mostly bus drivers don’t care, but every now and then they think I’m trying to bypass the system with an old ticket or something. So I feel skeevy when I actually paid for the ticket and am trying to do the best I can to prove that the ticket is real. If I didn’t rely on the bus so often, and had cash on hand more often, I wouldn’t use this ticket function. But, this is where I am. I’ve reinstalled the app multiple times and it’s the same thing.
    more
  • Feb 13, 2021

    By Grace McDonald
    Locally stored tickets will not load. Often a locally stored ticket will display an error and will not work until you close and reopen the app. Continually changes my payment options to their "wallet" when I have my card saved to the app. QR code frequently does not work.
    more
  • Drains Your Battery Horribly Apr 2, 2019

    By PM_me_guinea_pigs
    While the app is extremely functional (roughly accurate, lets you buy tix, etc), I’m taking off three stars for the following reasons: One star for evading even the most basic of reasonable accountability: the disclaimer in the app claims they are not responsible for any false information, despite being the official app where you can buy tickets electronically and every bus driver accepts said electronic ticket as a valid purchase. Could you imagine if I ran a store with a sign on the front door saying I’m not responsible for any mislabeled prices or items? They can’t even own up to the lowest, most reasonable levels of responsibility and accountability for their own official app. Yay government! Two stars for battery life. I literally watched my phone go from 100% to 84% in the two minutes (no exaggeration) it took me to open the app and plan a trip in it from my house to downtown. I’m scared to use this app when I’m out and about because I’m worried my phone will be dead before the bus comes and then I can’t get on cause I can’t prove I bought a ticket. Pathetic. Make an app that isn’t so hard on the battery life!
    more
  • Jan 7, 2021

    By Luke Morris
    Absolutely DO NOT USE THIS APP. It won't open half the time, and then when it does open, the tickets you've bought will be corrupted. The only fix I've found is transferring them back and forth from cloud save to local save. Then the app will tell you you're not authorized to use it. Then it will randomly buy multiple tickets and charge you instead of just buying one. Tried to use it and it just bought $82 worth of tickets...
    more
  • Jan 13, 2021

    By Jeff Larson
    To be honest this is the worst app of all time. Not only that but I'm new to this city and I'm financially in a situation where I am forced to use the metro bus every day. So far I've bought 3 different 7 day bus passes. The longest any of the 3 bus passes lasted was 6 days and 5 hours. I look at it like this. If I buy a dozen eggs at HEB and each time I only get 11 eggs. There's a real problem and someone needs to solve the problem. So far Metro has refused to do anything.
    more
  • Latest Update Is Utter Garbage Oct 9, 2019

    By Lady Old Soul
    To whomever is developing this app for updates, here’s a tip: STOP ELIMINATING PREVIOUS OS FROM THE UPDATES. Thanks to your shortsightedness, my app won’t open half the time. When it does, I hate to spend 20-35 minutes opening it, waiting 30 seconds for it to close out without getting any farther than the loading screen, force closing it, and trying again. And again. And again. Ad nauseam, until I can finally open the passes I paid for and show the drivers. It’s obnoxious and stupid and UNNECESSARY. Put the old OS back, or make it so we can revert to the earlier version. The iPhones gen 6S and earlier can no longer update to the current OS, because the insatiable greed of Apple is apparently as stupid as the update you just made. This is not sustainable. I will not be forced to spend hundreds of dollars to buy a new phone simply because developers can’t pay attention to what they’re actually doing to the people who USE this platform. Get your crap straight.
    more

No reviews available

  • The September 2019 update is fantastic Sep 27, 2019

    By brokenlibrarian
    I am absolutely blown away by the new update. I was concerned that the drastic changes might be for the worse, but nearly everything has been overhauled in a positive way. Your currently active pass is now the first thing you see when you open the app, which is a big deal by itself, but they also improved the process for purchasing new passes (Apple Pay!), the trip planner is actually usable now, the UI for finding nearby stops and times now shows the routes in the search menu so you don’t have to select each one to figure out which is the one you want, and so many more little touches. It’s obvious that they paid attention to complaints about the previous version and did a lot of UI testing. Now if only the city could actually implement a useful light rail network...
    more
  • Nov 10, 2020

    By Kelly Cardwell
    This new redesign atm is unusable. I buy a ticket and loads and nothing happens. My email says I bought a ticket but I cant access it.
  • Austin cap metro rocks!!! Mar 17, 2018

    By Dennis says:
    Hello everyone, by and large- if you ever want to meet some of the most friendly and helpful bus drivers in the whole country- just hop onto a metro and ask for assistence. I recently moved here, and was very dis-oriented at first because of the continual cloud cover. These bus drivers helped me immensely. They need to put official tip jars in the front of the bus- thats what needs to happen- i would put spare change in there everytime!!!! Thanx Dennis H
    more
  • Appreciate the update Oct 16, 2019

    By Kaustubh
    Just realized it’s been 4 yrs of using this app and it finally gets an update. Mostly some Navigation refresh on the surface which feels like fewer taps overall. Apple Pay addition might be the most valuable addition overall. App seems faster in the last 2-3 days of usage and hopefully it stays that way. Ticket access still needs to be made faster, too many taps to get to it and activating it every single time for the monthly pass is annoying. Apple Wallet integration may really help, especially to pop it up when near a stop. Some data mining of frequently used routes and schedules would be a simple addition to be used for providing notifications on real time delays. Buses are especially unpredictable when taking from downtown during peak hours, so reliable real time tracking and notifications will be a massive boon. Pls give the app some more love and UI updates to make it less boring, considering regular commuters have to see it daily. A Siri shortcut to pull up the active pass with one command or one tap may be a valuable impactful addition. Cap Metro is a boon to Austinites, pls keep making the app better continuously. Thank you!
    more
  • Nice integration-Would be nice to have GPS Aug 24, 2017

    By Bcereal
    For public transit, this app is impressive. The app is nice in mapping your route and I love that I can purchase and use my pass in the app. It would be nicer if it incorporated gps to better see where you are on the route. I noticed some of the busses I took on my trip were not necessarily in-sync with the actual progress the bus was taking. I accidentally requested the wrong stop because I wasn't familiar with the area and the status bar showed we were passed that. It would also be nice / more user friendly if it would let me save the route I'm on (instead of having to re-search it AND if there was a GPS feature to show what route I'm on. This would be a nice integrated filter to support what busses are on time.
    more
  • Great app, needs more features to be perfect Jul 20, 2018

    By 77387
    This is a great app if you are using the Metro. You can buy fares, look at schedules, and find where buses are located. Some suggestions...There needs to be a way to add a paper ticket to the mobile app. I get a paper ticket through my company and I wish I could just transfer it to my app so I don’t have to hold on to the same pass for a month. Also I wish it gave you notifications on when a bus is about to pull up to your stop. And...a way for you to keep track of where you are along the route and it tells you what stop is next. This would make it easier for new riders. Just a couple of suggestions. Overall a great app!
    more
  • Good features, drains battery on 6s Feb 26, 2019

    By ATX-Dan
    Functionally the app worked great for me. It was easy for me to buy and use tickets for the metro rail, and look up schedules. MAJOR bug though, whenever I opened the app on my iPhone 6s, it would drain my battery extremely fast. I could easily watch my battery tick down a percent about every 10 seconds. I tried playing around with different settings to prevent the app from using my location or cellular data, hoping that would help. I never could figure out what was causing the issue though.
    more
  • Jan 8, 2021

    By Tevili Volder
    update fixed previous issue of app not starting and just being a useless app buttion. Thanks. fairly easy to use, love the plan route tab.
  • Jan 7, 2021

    By Maryah Harris
    I would have gave you a higher rating but soo many times people are waiting for me to get on the bus because this app has me doing extra things that are unnecessary and tells me I need to update the app and free up space, then that is extra time also. I don't understand the concept or logic behind the pay wallet. It's just more extra stuff to waste time when people are standing behind you frustrated and the bus driver is frustrated because they're ready to go and keep up with their time. Thanks
    more
  • Tickets glitch and bus drivers get mad at me :( Aug 19, 2020

    By Starburstssssss
    Lots of positive about the app. Payments are easy and fast, purchasing the tickets is simple, and saving money on a week’s or month’s worth of tickets in one is fantastic. Plus, seeing 95% accurate arrival updates is great. However, the whole reason I use this app is to ride the bus. And when the tickets glitch (it’s supposed to open to show a blue screen if the ticket is active) that makes me stressed out every time I wanna ride. And mostly bus drivers don’t care, but every now and then they think I’m trying to bypass the system with an old ticket or something. So I feel skeevy when I actually paid for the ticket and am trying to do the best I can to prove that the ticket is real. If I didn’t rely on the bus so often, and had cash on hand more often, I wouldn’t use this ticket function. But, this is where I am. I’ve reinstalled the app multiple times and it’s the same thing.
    more
  • Functional but crash-prone Nov 6, 2019

    By psychicdaydreams
    It takes too many taps to activate a bus pass (sometimes the app freezes while I'm trying to show my pass to the bus driver!), and it often crashes when I try to use the trip planner. Additionally, for routes with multiple variants at different times, it would REALLY help if the variants were clearly displayed in-app, so that I don't have to check the crashy trip planner and scroll all the way down to see if this next bus will take me where I want to go. I would also appreciate the ability to add bus stop nicknames, because often the name of the stop is unmemorable.
    more
  • Feb 13, 2021

    By Grace McDonald
    Locally stored tickets will not load. Often a locally stored ticket will display an error and will not work until you close and reopen the app. Continually changes my payment options to their "wallet" when I have my card saved to the app. QR code frequently does not work.
    more
  • Drains Your Battery Horribly Apr 2, 2019

    By PM_me_guinea_pigs
    While the app is extremely functional (roughly accurate, lets you buy tix, etc), I’m taking off three stars for the following reasons: One star for evading even the most basic of reasonable accountability: the disclaimer in the app claims they are not responsible for any false information, despite being the official app where you can buy tickets electronically and every bus driver accepts said electronic ticket as a valid purchase. Could you imagine if I ran a store with a sign on the front door saying I’m not responsible for any mislabeled prices or items? They can’t even own up to the lowest, most reasonable levels of responsibility and accountability for their own official app. Yay government! Two stars for battery life. I literally watched my phone go from 100% to 84% in the two minutes (no exaggeration) it took me to open the app and plan a trip in it from my house to downtown. I’m scared to use this app when I’m out and about because I’m worried my phone will be dead before the bus comes and then I can’t get on cause I can’t prove I bought a ticket. Pathetic. Make an app that isn’t so hard on the battery life!
    more
  • Laggy and odd Nov 29, 2018

    By Aidsprest
    The app is mostly okay - especially for a transit app. It’s very laggy though which is annoying when you are getting on to the bus and dealing with an (understandably) impatient driver. This problem is made SUBSTANTIALLY worse by the very odd fact that e-passes need to be activated basically before every ride?? I truthfully don’t understand why when I activate a week pass for example, it doesn’t stay activated. That way I can just open the ticket (however laggy) and just show the driver without having to activate it again. This isn’t an app problem, but perhaps drivers should be trained to look at the expiration date of the ticket once we click on the “use tickets” page. It comes before activation which means they do not have to wait for passengers to load tickets. Just a thought.
    more
  • Not user friendly Sep 17, 2019

    By CyndiTC
    Improvements to make the app easier to use Tickets -Ability to use/show your ticket while you’re using the “Trip Planner” feature rather than exiting the feature and having to re-plan a trip. Live Status -Ability to see the bus status while using the “Trip Planner” -Ability to display only certain bus numbers while looking at the “Live Map” Alerts -None of the alarms work -It would be GREAT to have alerts (texts or within the app) of delays Navigation -While using the “Trip Planner” when you click on a portion that you need to walk a map with GPS opens up and is a GREAT feature. Pleas add the same feature when clicking on the map for the bus stop location in the “Trip Planner” Lastly, this isn’t really about the app per se; there are a couple buses that go north from downtown around the same timeframe and are named 980 but some skip the Howard station. This has left many passengers very angry and extremely delayed getting to Howard. Could they have different names or a way to easily identify these different buses? Thanks!
    more
  • Dec 3, 2020

    By Scott Arient
    Super convenient when you need to buy tickets. The next departure and trip planner feature are god awful. Just use Google
  • Jan 7, 2021

    By Luke Morris
    Absolutely DO NOT USE THIS APP. It won't open half the time, and then when it does open, the tickets you've bought will be corrupted. The only fix I've found is transferring them back and forth from cloud save to local save. Then the app will tell you you're not authorized to use it. Then it will randomly buy multiple tickets and charge you instead of just buying one. Tried to use it and it just bought $82 worth of tickets...
    more
  • Jan 13, 2021

    By Jeff Larson
    To be honest this is the worst app of all time. Not only that but I'm new to this city and I'm financially in a situation where I am forced to use the metro bus every day. So far I've bought 3 different 7 day bus passes. The longest any of the 3 bus passes lasted was 6 days and 5 hours. I look at it like this. If I buy a dozen eggs at HEB and each time I only get 11 eggs. There's a real problem and someone needs to solve the problem. So far Metro has refused to do anything.
    more
  • Latest Update Is Utter Garbage Oct 9, 2019

    By Lady Old Soul
    To whomever is developing this app for updates, here’s a tip: STOP ELIMINATING PREVIOUS OS FROM THE UPDATES. Thanks to your shortsightedness, my app won’t open half the time. When it does, I hate to spend 20-35 minutes opening it, waiting 30 seconds for it to close out without getting any farther than the loading screen, force closing it, and trying again. And again. And again. Ad nauseam, until I can finally open the passes I paid for and show the drivers. It’s obnoxious and stupid and UNNECESSARY. Put the old OS back, or make it so we can revert to the earlier version. The iPhones gen 6S and earlier can no longer update to the current OS, because the insatiable greed of Apple is apparently as stupid as the update you just made. This is not sustainable. I will not be forced to spend hundreds of dollars to buy a new phone simply because developers can’t pay attention to what they’re actually doing to the people who USE this platform. Get your crap straight.
    more
  • Jan 17, 2021

    By Rusty Shackleford
    This app is garbage. The QR code on the bus tickets never scans. Paper bus tickets are way more convenient. Then to make matters worse they require you to wear a face diaper that makes it hard to breathe. The face diaper is useless, if a virus is in the air it will go right thru the face diaper. What's next swimming goggles ? Viruses can enter the tear ducts as well. If you're gonna be stupid Be all the way stupid. Fake viruses and face diapers. Welcome to the NWO
    more
  • Feb 16, 2021

    By JG E
    It would be a fine app if I was able to purchase tickets but for months it crashes every time I go to check out doesn't matter what device I'm on.

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