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Capitec Bank

Capitec Bank

Capitec Bank

Do all your banking on our secure app, with no data charges on most SA networks

3.9 Ratings 46K+ Reviews 5M+ Downloads

Ratings & Reviews

Write a Review
  • Not clear Sep 8, 2020

    By Papa Action
    How do I activate fingerprint access?
  • Can’t check transactions Jul 26, 2020

    By JideAkinwale
    Now crashes if I want to check my transactions. Shows error page and jump back to sign in page. I switch off my phone every night and ON in the morning. I've also deleted and reinstalled the App; none fixed the error. Now works after few weeks of frustration.
  • Great update Jan 20, 2020

    By CentoXIII
    Great update to the banking app, feels more modern and user friendly 👍
  • Aug 26, 2021

    By Clive Westermeyer
    The first app was simple, searching was easy, but when we had to upgrade to the new one, wow, I had to navigate and learn a lot. There are same and more features, but to get to them and understand where to find them was a difficult one. All in all the new app is great.
  • Aug 27, 2021

    By phone Account
    My phone is not rooted. It says it is. I know what rooted devices are. My PHONE is NOT ROOTED. My PHONE does NOT have a CUSTOM ROM. My PHONE does NOT have an UNLOCKED BOOTLOADER. I literally have to wait a month to have my bootloader unlocked if I wanted to root my device. I would remember doing that. I have the latest Android 11 with all security patches. Edit: All of a sudden its not yelling at me anymore and I did not do anything.
  • Aug 28, 2021

    By Hopely X Sphiwe
    Wonderful app .it's a great banking app ,now I am able to understand some sort of things, learn more about banking.what I like the most is that its able to buy airtime and electricity ,transfer et cetera, and I can able to see my balance and bank statement . I can say it is a easy app to use . KEEP UP THE GOOD WORK .
  • Sep 8, 2021

    By Nzombane 4sure
    Working exceptionally well for me but I found it very frustrating that on the 08th of September 2021, I badly needed to send money to my two nieces and ur app didn't work. To rub salt onto the wound, l couldn't find any explanation.
  • Aug 25, 2021

    By Lufuno Sigwa-Sarpong
    Really disappointed. I lost my phone & have installed the App on the new phone but it requires me to go to the branch to activate for it to work! Who has time to go to the branch seriousl!! Other bank have many ways of resetting things. Once I click confirm it says I need to open the old App to confirm my email address. then tells me App cannot be activated & to visit branch to activate App.
  • Aug 17, 2021

    By Jason Vesagie
    The app is brilliant, unfortunately the 'online' support has truly gone from brilliant to appalling in only about 8 months. Not quite sure how it went to the dogs quite so quick. Email support takes a minimum 9f 2 weeks to reply, and when they do you wish they hadn't. Fb support also hit a brickwall, if I didn't know better I would think I was communicating with a bot, read the dam post, then answer
  • Aug 25, 2021

    By dino one
    Suddenly the app says that it cannot run on a rooted device. I understand that a rooted phone comes with a added security risk, but that's my risk to take. And my choice to make, not yours. They could have simply shown a warning message and let you continue using the app. Now i have to decide if i restore the factory Chinese spyware OS to be able to use the Capitec app, or change banks.
  • Not clear Sep 8, 2020

    By Papa Action
    How do I activate fingerprint access?
  • Can’t check transactions Jul 26, 2020

    By JideAkinwale
    Now crashes if I want to check my transactions. Shows error page and jump back to sign in page. I switch off my phone every night and ON in the morning. I've also deleted and reinstalled the App; none fixed the error. Now works after few weeks of frustration.
  • Great update Jan 20, 2020

    By CentoXIII
    Great update to the banking app, feels more modern and user friendly 👍
  • Aug 26, 2021

    By Clive Westermeyer
    The first app was simple, searching was easy, but when we had to upgrade to the new one, wow, I had to navigate and learn a lot. There are same and more features, but to get to them and understand where to find them was a difficult one. All in all the new app is great.
  • Aug 27, 2021

    By phone Account
    My phone is not rooted. It says it is. I know what rooted devices are. My PHONE is NOT ROOTED. My PHONE does NOT have a CUSTOM ROM. My PHONE does NOT have an UNLOCKED BOOTLOADER. I literally have to wait a month to have my bootloader unlocked if I wanted to root my device. I would remember doing that. I have the latest Android 11 with all security patches. Edit: All of a sudden its not yelling at me anymore and I did not do anything.
  • Aug 28, 2021

    By Hopely X Sphiwe
    Wonderful app .it's a great banking app ,now I am able to understand some sort of things, learn more about banking.what I like the most is that its able to buy airtime and electricity ,transfer et cetera, and I can able to see my balance and bank statement . I can say it is a easy app to use . KEEP UP THE GOOD WORK .
  • Sep 8, 2021

    By Nzombane 4sure
    Working exceptionally well for me but I found it very frustrating that on the 08th of September 2021, I badly needed to send money to my two nieces and ur app didn't work. To rub salt onto the wound, l couldn't find any explanation.
  • Aug 25, 2021

    By Lufuno Sigwa-Sarpong
    Really disappointed. I lost my phone & have installed the App on the new phone but it requires me to go to the branch to activate for it to work! Who has time to go to the branch seriousl!! Other bank have many ways of resetting things. Once I click confirm it says I need to open the old App to confirm my email address. then tells me App cannot be activated & to visit branch to activate App.
  • Aug 17, 2021

    By Jason Vesagie
    The app is brilliant, unfortunately the 'online' support has truly gone from brilliant to appalling in only about 8 months. Not quite sure how it went to the dogs quite so quick. Email support takes a minimum 9f 2 weeks to reply, and when they do you wish they hadn't. Fb support also hit a brickwall, if I didn't know better I would think I was communicating with a bot, read the dam post, then answer
  • Aug 25, 2021

    By dino one
    Suddenly the app says that it cannot run on a rooted device. I understand that a rooted phone comes with a added security risk, but that's my risk to take. And my choice to make, not yours. They could have simply shown a warning message and let you continue using the app. Now i have to decide if i restore the factory Chinese spyware OS to be able to use the Capitec app, or change banks.
  • Poor app Apr 13, 2021

    By 2leihh
    I am oversea I tried using the new app but it doesn’t want to activate it says it wants an sms verification which I don’t have cause I’m not in South Africa n it’s been months now. How am I going to get hold of my money if the new app ain’t working and my old app is going to stop working. Capitec needs to find a easier accessible apps to be honest
  • Aug 25, 2021

    By Zahida Gani
    I opened an account a month ago, the app worked perfectly well, but since the new update, it gives me error message that my phone is routed, I uninstalled and reinstalled several times, still same msg, went to capitec bank, they couldn't help me , they said it's my phone, but it's really not the phone that is the problem, it's the app, plz help
  • Budget function gone Dec 2, 2019

    By nonicknameforyou
    This app is good but, the budget function available on the previous version is gone, you can only track your money but can’t do active budgeting.
  • Sep 10, 2021

    By Fredrick Thungula
    App says currently unavailable. I see alot of people complaining about this. Why is this issue still not fixed? I have tried to clear the cache, uninstalled and reinstalled the app, worked for afew hours and the issue started again. I can not find the previous version of the app on Play Store. Most of my online transactions requires me to approve using the app.
  • Can’t transfer to new app from outside SA Dec 23, 2020

    By frustrated capitec user
    The activation process requires an SMS be sent to a shortcode number that only works when in South Africa. If you live outside SA or are stranded due to COVID, there is no way to use this app. Capitec is the only bank I have come across that has this ridiculous requirement.
  • Aug 24, 2021

    By Aobakwe Kylian
    This is for the seventh time I am downloading and deleting the app, every time after I have entered all my details,it loads for 5 minutes then it says that I should retry, I have retried for many times but I don't know what is wrong with the app. I'm really not delighted about the app.
  • Worst app ever Oct 9, 2020

    By meh28385793
    Nothing works in this app. It takes 30 min, 20 log ins just to try and add a beneficiary then it takes another 30min and a hell of a lot of frustration to try and pay someone. It’s easier just to post them the money.
  • Aug 26, 2021

    By Jarred Logie
    It's hot garbage, the old app was better in every way. It took less time to load you could easily add beneficiaries and it didn't crash and lose connection every 2 minutes. Super unhappy that I was forced to move from the stable older app to this piece of garbage. To the response, even if the new app can do the same as the old app that doesn't excuse the fact that the new one constantly crashes and with errors.
  • Bad Jan 31, 2021

    By fiemeya
    Very bad I don’t know why it keeps saying wrong saving account number or wrong remote pin Tho my details are correct

No reviews available

No reviews available

  • Can’t check transactions Jul 26, 2020

    By JideAkinwale
    Now crashes if I want to check my transactions. Shows error page and jump back to sign in page. I switch off my phone every night and ON in the morning. I've also deleted and reinstalled the App; none fixed the error. Now works after few weeks of frustration.
  • Great update Jan 20, 2020

    By CentoXIII
    Great update to the banking app, feels more modern and user friendly 👍
  • Aug 26, 2021

    By Clive Westermeyer
    The first app was simple, searching was easy, but when we had to upgrade to the new one, wow, I had to navigate and learn a lot. There are same and more features, but to get to them and understand where to find them was a difficult one. All in all the new app is great.
  • Aug 28, 2021

    By Hopely X Sphiwe
    Wonderful app .it's a great banking app ,now I am able to understand some sort of things, learn more about banking.what I like the most is that its able to buy airtime and electricity ,transfer et cetera, and I can able to see my balance and bank statement . I can say it is a easy app to use . KEEP UP THE GOOD WORK .
  • Aug 17, 2021

    By Jason Vesagie
    The app is brilliant, unfortunately the 'online' support has truly gone from brilliant to appalling in only about 8 months. Not quite sure how it went to the dogs quite so quick. Email support takes a minimum 9f 2 weeks to reply, and when they do you wish they hadn't. Fb support also hit a brickwall, if I didn't know better I would think I was communicating with a bot, read the dam post, then answer
  • Sep 8, 2021

    By Nzombane 4sure
    Working exceptionally well for me but I found it very frustrating that on the 08th of September 2021, I badly needed to send money to my two nieces and ur app didn't work. To rub salt onto the wound, l couldn't find any explanation.
  • Not clear Sep 8, 2020

    By Papa Action
    How do I activate fingerprint access?
  • Aug 27, 2021

    By phone Account
    My phone is not rooted. It says it is. I know what rooted devices are. My PHONE is NOT ROOTED. My PHONE does NOT have a CUSTOM ROM. My PHONE does NOT have an UNLOCKED BOOTLOADER. I literally have to wait a month to have my bootloader unlocked if I wanted to root my device. I would remember doing that. I have the latest Android 11 with all security patches. Edit: All of a sudden its not yelling at me anymore and I did not do anything.
  • Aug 25, 2021

    By Lufuno Sigwa-Sarpong
    Really disappointed. I lost my phone & have installed the App on the new phone but it requires me to go to the branch to activate for it to work! Who has time to go to the branch seriousl!! Other bank have many ways of resetting things. Once I click confirm it says I need to open the old App to confirm my email address. then tells me App cannot be activated & to visit branch to activate App.
  • Budget function gone Dec 2, 2019

    By nonicknameforyou
    This app is good but, the budget function available on the previous version is gone, you can only track your money but can’t do active budgeting.
  • Aug 25, 2021

    By Zanele Skhosana
    This capitec app is the worst ever. I've installed the app twice, every time I try to activate my account it gives me 5 minutes of activation, after the time it's finished it just says retry and it start all over again - this activation process happens over and over again. this is so frustrating because one cannot make payment when the account is not activate. I'm tired of taking the same steps of putting in my account number + pin over and over again and still not be active.
  • Sep 10, 2021

    By Mpho Segolela
    The app has a problem working on the MTN network. I have engaged their twitter platform and the response was show no technical insight. I went to the Branch amd found a very helpful lady who was clued up about mobile phone functionalities. We realised that the app worked on wifi and any other network except MTN. I contacted MTN and after resetting connectivity sitting on their side and still no Joy.. I am stuck with only transacting when connected to the WiFi 😒.
  • Aug 25, 2021

    By dino one
    Suddenly the app says that it cannot run on a rooted device. I understand that a rooted phone comes with a added security risk, but that's my risk to take. And my choice to make, not yours. They could have simply shown a warning message and let you continue using the app. Now i have to decide if i restore the factory Chinese spyware OS to be able to use the Capitec app, or change banks.
  • Poor app Apr 13, 2021

    By 2leihh
    I am oversea I tried using the new app but it doesn’t want to activate it says it wants an sms verification which I don’t have cause I’m not in South Africa n it’s been months now. How am I going to get hold of my money if the new app ain’t working and my old app is going to stop working. Capitec needs to find a easier accessible apps to be honest
  • Aug 25, 2021

    By Zahida Gani
    I opened an account a month ago, the app worked perfectly well, but since the new update, it gives me error message that my phone is routed, I uninstalled and reinstalled several times, still same msg, went to capitec bank, they couldn't help me , they said it's my phone, but it's really not the phone that is the problem, it's the app, plz help
  • Sep 10, 2021

    By Fredrick Thungula
    App says currently unavailable. I see alot of people complaining about this. Why is this issue still not fixed? I have tried to clear the cache, uninstalled and reinstalled the app, worked for afew hours and the issue started again. I can not find the previous version of the app on Play Store. Most of my online transactions requires me to approve using the app.
  • Can’t transfer to new app from outside SA Dec 23, 2020

    By frustrated capitec user
    The activation process requires an SMS be sent to a shortcode number that only works when in South Africa. If you live outside SA or are stranded due to COVID, there is no way to use this app. Capitec is the only bank I have come across that has this ridiculous requirement.
  • Aug 24, 2021

    By Aobakwe Kylian
    This is for the seventh time I am downloading and deleting the app, every time after I have entered all my details,it loads for 5 minutes then it says that I should retry, I have retried for many times but I don't know what is wrong with the app. I'm really not delighted about the app.
  • Worst app ever Oct 9, 2020

    By meh28385793
    Nothing works in this app. It takes 30 min, 20 log ins just to try and add a beneficiary then it takes another 30min and a hell of a lot of frustration to try and pay someone. It’s easier just to post them the money.
  • Aug 26, 2021

    By Jarred Logie
    It's hot garbage, the old app was better in every way. It took less time to load you could easily add beneficiaries and it didn't crash and lose connection every 2 minutes. Super unhappy that I was forced to move from the stable older app to this piece of garbage. To the response, even if the new app can do the same as the old app that doesn't excuse the fact that the new one constantly crashes and with errors.
  • Bad Jan 31, 2021

    By fiemeya
    Very bad I don’t know why it keeps saying wrong saving account number or wrong remote pin Tho my details are correct
  • Aug 26, 2021

    By Buhle ZA
    It seems like the quality of the app drops drastically with every update. The app stopped working yesterday because "my phone has been rooted". A phone that I've been using for the past two yrs with no problem. Apps from other banks work which just proves that there's nothing wrong with the phone. My brother is also experiencing the same problem

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