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BURGER KING® App

BURGER KING® App

Burger King, Inc.

Exclusive deals, mobile ordering & find your nearest BK® restaurant anytime

4.5 Ratings 523K+ Reviews 10M+ Downloads

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Ratings & Reviews

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  • img Community

    Stuck in “Check for Availability” Oct 29, 2021

    By Jonathan Robinson
    What more is there to say? I’m an app developer who has 23 out 24 mobile ordering apps on a newer model iPhone working. Cell services are on for the BK app and yet I’m stuck in “Check for availability” purgatory like everyone else. And it’s been close to a month now. How is a major company like Burger King incapable of hiring experienced developers? Do you guys pay for no UX or UI testing? Going to Chick-Fil-A yet again because they are willing to accept my money and Burger King just wont.
  • img Community

    yep does not work at any location Sep 3, 2021

    By DJ Alibi HTX
    i ordered online, they accidently charged me 3 times, then told me my order was cancelled because the "store was closed" and only refunded me for 2 of the charges, i emailed them and they gave me a 20 dollar voucher under the "offers" menu, but it will not let me use it anywhere, anytime, anyplace, whether its delivery, pick up , or dine in, their app is ripping people off, better off going through doordash, but you will definitely pay extra
  • img Community

    The App is Basically Useless Aug 31, 2021

    By TL
    It's just an endless loop of frustration. It traps you in "Check For Availability" purgatory. Not worth the headache or the burgers.
  • img Community

    App isn’t working, don’t waste your time. Jul 11, 2021

    By Drew
    I can’t use the app for the bk nearest to me! The restaurant nearest to me isn’t even highlighted in the app. So infuriating.
  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Jan 4, 2022

    By Kristin Monday
    As much as my family eats here we have saved so much money using this app. Update 12/21 for the past several months the app doesn't function properly. Sometimes I can't even start an order, other times I complete the order, hit the button to pay and get a message basically saying they are having technical difficulty. The website works just fine, the app is useless
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Jan 4, 2022

    By Kristin Monday
    As much as my family eats here we have saved so much money using this app. Update 12/21 for the past several months the app doesn't function properly. Sometimes I can't even start an order, other times I complete the order, hit the button to pay and get a message basically saying they are having technical difficulty. The website works just fine, the app is useless
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Jan 5, 2022

    By Jayme B-W
    While the app is pretty good and reliable, it falls short in providing all of the drink options available. Other fast food restaurants that use the Freestyle machines allow you to access all of the drink options for your order. Not the case here. What's worse, some restaurants give you a hard time about changing your drink when you pick up your order.
  • Great offers, and a vastly improved app Nov 24, 2020

    By j m o o r e 1 0 4
    OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
  • The app is good when it works Nov 4, 2020

    By 2000Nat22
    Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable. Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.
  • Dec 21, 2021

    By Brian Clark
    Reminds me of my Ex, it's got a pretty face and lots of promises so you think, yes this might work. You want to hang out for a bit, only to find out it does not keep any promises, takes your money and leaves you empty handed and still hungry and looking for someone new. Feel like a winner if you can use any of the offers, if it actually continues on in the relationship long enough for you to check out. If it does not add some random charge or fee, consider yourself fortunate. Updated app bette
  • Constant Change is Annoying but it is Improving May 12, 2021

    By so I J f try on t
    I have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive. Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen. So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!
  • img Community

    Stuck in “Check for Availability” Oct 29, 2021

    By Jonathan Robinson
    What more is there to say? I’m an app developer who has 23 out 24 mobile ordering apps on a newer model iPhone working. Cell services are on for the BK app and yet I’m stuck in “Check for availability” purgatory like everyone else. And it’s been close to a month now. How is a major company like Burger King incapable of hiring experienced developers? Do you guys pay for no UX or UI testing? Going to Chick-Fil-A yet again because they are willing to accept my money and Burger King just wont.
  • img Community

    yep does not work at any location Sep 3, 2021

    By DJ Alibi HTX
    i ordered online, they accidently charged me 3 times, then told me my order was cancelled because the "store was closed" and only refunded me for 2 of the charges, i emailed them and they gave me a 20 dollar voucher under the "offers" menu, but it will not let me use it anywhere, anytime, anyplace, whether its delivery, pick up , or dine in, their app is ripping people off, better off going through doordash, but you will definitely pay extra
  • img Community

    The App is Basically Useless Aug 31, 2021

    By TL
    It's just an endless loop of frustration. It traps you in "Check For Availability" purgatory. Not worth the headache or the burgers.
  • img Community

    App isn’t working, don’t waste your time. Jul 11, 2021

    By Drew
    I can’t use the app for the bk nearest to me! The restaurant nearest to me isn’t even highlighted in the app. So infuriating.
  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Jan 18, 2022

    By ChubbyNinja Gaming
    Bad app, tried to order but when i go to select something it will not let me add to my bag or continue. and the restaurant green bar is stuck at the bottom almost like its blocking out the continue button or acting like they don't deliver. I know delivery is in my area as i done it many times before from the same place. I already tried clearing cache, etc...sucks because i hate the price gouging in doordash and grubhub in their delivery and "service" fees. UPDATE: just save some $$ and go to BK yourself if you want to. They started price gouging as well. my chicken fries meal for a large is like 7.99 and it went up to 12 dollars. Uninstalled app, food is not worth that much regardless of the reason especially utilizing doordash.
  • Frustrating and useless Dec 14, 2020

    By Papaericano
    I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.
  • Dec 27, 2021

    By Gale Winchester
    By far worst food app. Crashes regularly, lags, and hangs. Even the "customer support" & "report igssue" buttons are broken. The continue button at the cart is next to "suggestions" they flood je screen with. App will hang & add stuff to your order which takes 30+ minutes to get "remove" to tap. Then you can try to hit continue again. Repeat process. Finally touch to place the order: "Oops! Something went wrong!" Then the app crashes. Two hours wasted tonight, and I'm hungry & almost in tears.
  • They completely screwed up the UX in this “update” Dec 13, 2019

    By Dont-make-me-think
    Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today. They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.
  • Jan 2, 2022

    By mike z.
    I want to like it. I usually order the same thing and want my Whoppers the same way. The favorites menu would be a nice feature if the the darn items would save after I heartpunch them. The favorites page seems to always be empty no matter what I do. Plus, my usual nearby restaurant doesn't comply with the app, so much for THAT experience.
  • img Community

    Stuck in “Check for Availability” Oct 29, 2021

    By Jonathan Robinson
    What more is there to say? I’m an app developer who has 23 out 24 mobile ordering apps on a newer model iPhone working. Cell services are on for the BK app and yet I’m stuck in “Check for availability” purgatory like everyone else. And it’s been close to a month now. How is a major company like Burger King incapable of hiring experienced developers? Do you guys pay for no UX or UI testing? Going to Chick-Fil-A yet again because they are willing to accept my money and Burger King just wont.
  • img Community

    yep does not work at any location Sep 3, 2021

    By DJ Alibi HTX
    i ordered online, they accidently charged me 3 times, then told me my order was cancelled because the "store was closed" and only refunded me for 2 of the charges, i emailed them and they gave me a 20 dollar voucher under the "offers" menu, but it will not let me use it anywhere, anytime, anyplace, whether its delivery, pick up , or dine in, their app is ripping people off, better off going through doordash, but you will definitely pay extra
  • img Community

    The App is Basically Useless Aug 31, 2021

    By TL
    It's just an endless loop of frustration. It traps you in "Check For Availability" purgatory. Not worth the headache or the burgers.
  • img Community

    App isn’t working, don’t waste your time. Jul 11, 2021

    By Drew
    I can’t use the app for the bk nearest to me! The restaurant nearest to me isn’t even highlighted in the app. So infuriating.
  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.

No reviews available

  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Dec 21, 2021

    By Brian Clark
    Reminds me of my Ex, it's got a pretty face and lots of promises so you think, yes this might work. You want to hang out for a bit, only to find out it does not keep any promises, takes your money and leaves you empty handed and still hungry and looking for someone new. Feel like a winner if you can use any of the offers, if it actually continues on in the relationship long enough for you to check out. If it does not add some random charge or fee, consider yourself fortunate. Updated app bette
  • Constant Change is Annoying but it is Improving May 12, 2021

    By so I J f try on t
    I have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive. Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen. So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!
  • Jan 4, 2022

    By Kristin Monday
    As much as my family eats here we have saved so much money using this app. Update 12/21 for the past several months the app doesn't function properly. Sometimes I can't even start an order, other times I complete the order, hit the button to pay and get a message basically saying they are having technical difficulty. The website works just fine, the app is useless
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Jan 5, 2022

    By Jayme B-W
    While the app is pretty good and reliable, it falls short in providing all of the drink options available. Other fast food restaurants that use the Freestyle machines allow you to access all of the drink options for your order. Not the case here. What's worse, some restaurants give you a hard time about changing your drink when you pick up your order.
  • Great offers, and a vastly improved app Nov 24, 2020

    By j m o o r e 1 0 4
    OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
  • The app is good when it works Nov 4, 2020

    By 2000Nat22
    Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable. Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.
  • All I do is wait, wait, wait no matter what. Apr 22, 2019

    By Kdone
    Having a large family, we’re no strangers to being pulled at the drive-thru while they conjure the order to feed my village. Which is why I wanted to give the app a chance. To know what it feels like to be every Jane, Bob and Harry who simply orders and takes off immediately with food in tow. You know, the ones I rather begrudgingly glare at in the rear view mirror as they drive off while I’m still sitting in the parking lot. I hope you enjoy your whopper, good sir. I’ll get to mine next year! I digress. So as you can imagine, I was ecstatic hearing the good news of such an app! Order beforehand and roll off victoriously in under five minutes? Sign me the heck up, my body is ready!! I regret to inform the inquiring masses that my happiness was short lived and dreams were most definitely shattered. I was still pulled. My wait was longer than usual. And my experience was not magical. I did NOT have it my way, people. Not even with the app. No sorcery here and I am most displeased. I give you three stars because I still acquired my food and I’m ashamed to admit it was delicious.
  • Jan 2, 2022

    By mike z.
    I want to like it. I usually order the same thing and want my Whoppers the same way. The favorites menu would be a nice feature if the the darn items would save after I heartpunch them. The favorites page seems to always be empty no matter what I do. Plus, my usual nearby restaurant doesn't comply with the app, so much for THAT experience.
  • Jan 5, 2022

    By Jose Serrano
    The app is usually good but I haven't been able to use it in months. It takes absurdly long to load if at all, or it just stays the blank tan colored screen. Please update it and fix this issue, I love the coupons you have to offer.
  • Dec 27, 2021

    By Michael Dickerson
    Initially worked ok when ordering in app and picking up. Placing an order in store is tougher, the code on the receipt doesn't work in the app and support takes a while to respond if they do. I tried giving them my code in store and the app showed it was accepted. I noticed I got no additional points for the transaction and days later got an email saying there was an issue, I emailed and was told it was a technical issue someone would respond. 1 week later nothing. Poor support!
  • No customization for Breakfast items Aug 8, 2020

    By Keo07
    I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps). Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified. Nope!....Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!
  • Dec 24, 2021

    By Kous Makous
    Worked once or twice when I first installed it. Now, always throws an error popup when I try to place an order: "Unable to place order. Your offer is invalid." I wasn't even aware there was an offer involved.
  • Nov 10, 2021

    By Alli Spears
    Uninstalled this app when i learned that the stores have no way to refund something if you order it and they don't have it. You have to go through the app customer service. I got a fast response, but this seems like a fundamental flaw, and i don't fancy waiting 30 minutes again for food and beverages that the store doesn't even have. Also made several purchases through the app but somehow never accumulated any rewards. Would love to see a more intuitive reward system.
  • Store Vs. App Aug 6, 2019

    By CoriAmazon
    So up until recently I have had minor issues. Mainly the app not showing what my actually store has and doesn’t have, the lack of options for a large icee(I know, trivial), other smaller items that I can deal with. But my last order has made me pretty upset. I ordered a whooper double and an icee, when I hit yo the store both the icee machine and broiler for the burger meat where down. I told the woman at the register that I just wanted a refund, she told me that the store has no control over that and I needed to contact app support. I have since contacted them and they are not telling me that the store needs to give me the refund but if they don’t to contact my bank. Sounds like someone doesn’t know what they’re doing. I shouldn’t have to contact ANY third party to get my money back. And now that I have this feeling I will not be using the app anymore since I have to call the store to insure that MY MONEY won’t be held up due to bad customer service. I want to be clear, I am blaming the app. Though the store has broken items, the workers can’t control that. Anyone working in customer service for the app should know how to help me rather than shove me off to someone else.
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    Stuck in “Check for Availability” Oct 29, 2021

    By Jonathan Robinson
    What more is there to say? I’m an app developer who has 23 out 24 mobile ordering apps on a newer model iPhone working. Cell services are on for the BK app and yet I’m stuck in “Check for availability” purgatory like everyone else. And it’s been close to a month now. How is a major company like Burger King incapable of hiring experienced developers? Do you guys pay for no UX or UI testing? Going to Chick-Fil-A yet again because they are willing to accept my money and Burger King just wont.
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    yep does not work at any location Sep 3, 2021

    By DJ Alibi HTX
    i ordered online, they accidently charged me 3 times, then told me my order was cancelled because the "store was closed" and only refunded me for 2 of the charges, i emailed them and they gave me a 20 dollar voucher under the "offers" menu, but it will not let me use it anywhere, anytime, anyplace, whether its delivery, pick up , or dine in, their app is ripping people off, better off going through doordash, but you will definitely pay extra
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    The App is Basically Useless Aug 31, 2021

    By TL
    It's just an endless loop of frustration. It traps you in "Check For Availability" purgatory. Not worth the headache or the burgers.
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    App isn’t working, don’t waste your time. Jul 11, 2021

    By Drew
    I can’t use the app for the bk nearest to me! The restaurant nearest to me isn’t even highlighted in the app. So infuriating.
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    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Jan 18, 2022

    By ChubbyNinja Gaming
    Bad app, tried to order but when i go to select something it will not let me add to my bag or continue. and the restaurant green bar is stuck at the bottom almost like its blocking out the continue button or acting like they don't deliver. I know delivery is in my area as i done it many times before from the same place. I already tried clearing cache, etc...sucks because i hate the price gouging in doordash and grubhub in their delivery and "service" fees. UPDATE: just save some $$ and go to BK yourself if you want to. They started price gouging as well. my chicken fries meal for a large is like 7.99 and it went up to 12 dollars. Uninstalled app, food is not worth that much regardless of the reason especially utilizing doordash.
  • Frustrating and useless Dec 14, 2020

    By Papaericano
    I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.
  • Dec 27, 2021

    By Gale Winchester
    By far worst food app. Crashes regularly, lags, and hangs. Even the "customer support" & "report igssue" buttons are broken. The continue button at the cart is next to "suggestions" they flood je screen with. App will hang & add stuff to your order which takes 30+ minutes to get "remove" to tap. Then you can try to hit continue again. Repeat process. Finally touch to place the order: "Oops! Something went wrong!" Then the app crashes. Two hours wasted tonight, and I'm hungry & almost in tears.
  • They completely screwed up the UX in this “update” Dec 13, 2019

    By Dont-make-me-think
    Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today. They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.
  • Useless Mar 9, 2020

    By Innomymous
    This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired. One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...

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