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BURGER KING® App

BURGER KING® App

Burger King, Inc.

Exclusive deals, mobile ordering & find your nearest BK® restaurant anytime

4.6 Ratings 446K+ Reviews 10M+ Downloads

Coupon for this app

Ratings & Reviews

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  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Great new manager, Frank! Jun 19, 2021

    By Rosemary316613
    Well we notice as we pulled in the BK was closing. I just had a horrible experience at Grasshopper an Irish restaurant. The girl at the desk was so rude to me snd my puppy who is a now a service dog, and she always falls asleep on my lap when I go out to dinner, we’ll this time she was agitated from that nasty blonde hair woman that I left the place and sat in the car for over an hour until my husband returned. I was so hungry. I had puppy food which I gave my pup. But no human food. When my husband returned I said I want Burger King, I’m starving! Lol. So off we went. The manager Frank was with another young man and they were throwing away trash. My husband asked them if they were closed. Frank replied: Not for you! He re opened the window light so I could see the menu and he made sure I had no spices on my food which I’m allergic to and his sweetness truly made my night! Ty so very much! What a great manager you have there. I will go out of my way just to go there again. Yes I will tell. All my Facebook friends to go there. Ask for Frank! I was a customer service ambassador for many years where I worked. He would have been given a reward for excellence! The girl at grasshopper would have been written up. I also wrote a negative review for her and hope their manager gets back to me. Well once again I thank you!! Rosemary Danko Sullivan
  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Jun 16, 2021

    By Dan Nathan
    Doesn't check with store to see if items you ordered and paid for are in stock. After you pay and travel to the store you ordered from, you might very well find they don't carry that item or are out of it. Not really great for a modern food purchasing app. Kinda misses the entire point! Also, even though you get numerous offers for different food items, you can only use 1 offer per order. Even if you want multiple items of the same thing. An offer for $2 Whoppers can only get you 1 at that price
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Jun 14, 2021

    By ShadowMario3
    Do NOT place an order with this app. I placed a mobile order for dine in with the new app, but the store I went to only received one of the two items I ordered, and they had no idea about the second item I ordered. If you need to, coupons should still be working. Don't know why they felt the need to do a massive overhaul of the app (done on Nov. 20 apparently) when it wasn't broken before. 6/14/21 update. It has gotten much better over time.
  • Great offers, and a vastly improved app Nov 24, 2020

    By j m o o r e 1 0 4
    OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
  • Jun 17, 2021

    By Joe Bent
    Update: The app now works far better than before. Although it still has 1 thing that drives me crazy. When I open it, it will not respond to touches. I have to press the power button to lock my screen then unlock it again before the app will respond to touch. I can still press the soft home button and everything else works. Just the app every single time. I am not sure why and it is the only app that does it.
  • Great new manager, Frank! Jun 19, 2021

    By Rosemary316613
    Well we notice as we pulled in the BK was closing. I just had a horrible experience at Grasshopper an Irish restaurant. The girl at the desk was so rude to me snd my puppy who is a now a service dog, and she always falls asleep on my lap when I go out to dinner, we’ll this time she was agitated from that nasty blonde hair woman that I left the place and sat in the car for over an hour until my husband returned. I was so hungry. I had puppy food which I gave my pup. But no human food. When my husband returned I said I want Burger King, I’m starving! Lol. So off we went. The manager Frank was with another young man and they were throwing away trash. My husband asked them if they were closed. Frank replied: Not for you! He re opened the window light so I could see the menu and he made sure I had no spices on my food which I’m allergic to and his sweetness truly made my night! Ty so very much! What a great manager you have there. I will go out of my way just to go there again. Yes I will tell. All my Facebook friends to go there. Ask for Frank! I was a customer service ambassador for many years where I worked. He would have been given a reward for excellence! The girl at grasshopper would have been written up. I also wrote a negative review for her and hope their manager gets back to me. Well once again I thank you!! Rosemary Danko Sullivan
  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Jun 16, 2021

    By Dan Nathan
    Doesn't check with store to see if items you ordered and paid for are in stock. After you pay and travel to the store you ordered from, you might very well find they don't carry that item or are out of it. Not really great for a modern food purchasing app. Kinda misses the entire point! Also, even though you get numerous offers for different food items, you can only use 1 offer per order. Even if you want multiple items of the same thing. An offer for $2 Whoppers can only get you 1 at that price
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Jun 14, 2021

    By ShadowMario3
    Do NOT place an order with this app. I placed a mobile order for dine in with the new app, but the store I went to only received one of the two items I ordered, and they had no idea about the second item I ordered. If you need to, coupons should still be working. Don't know why they felt the need to do a massive overhaul of the app (done on Nov. 20 apparently) when it wasn't broken before. 6/14/21 update. It has gotten much better over time.
  • Great offers, and a vastly improved app Nov 24, 2020

    By j m o o r e 1 0 4
    OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
  • Jun 17, 2021

    By Joe Bent
    Update: The app now works far better than before. Although it still has 1 thing that drives me crazy. When I open it, it will not respond to touches. I have to press the power button to lock my screen then unlock it again before the app will respond to touch. I can still press the soft home button and everything else works. Just the app every single time. I am not sure why and it is the only app that does it.
  • The app is good when it works Nov 4, 2020

    By 2000Nat22
    Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable. Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.
  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Jun 16, 2021

    By Kyle Rohde
    The new version of the app looks great but functions like garbage. It will take my information but it's now impossible to use it as coupons or orders get stuck in a loop to "check availability". It will never go past that or will loop back to the beginning of the order. I couldn't even use the app if I wanted to. Bring back the old app, at least it could be used.
  • They completely screwed up the UX in this “update” Dec 13, 2019

    By Dont-make-me-think
    Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today. They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.
  • Jun 15, 2021

    By Frank Wojnar
    Everytime I try to order online for pickup it allows me to go through the ordering process but then when I finalize it and it seems to restaurant it returns an unavailable. Same as others have noted. Very disappointing. Especially when I then have to drive to the restaurant and then place an lengthy order to get the deal. I have contacted support before more than once and never get a follow-up. I contacted again today. We will see if I get a response.
  • Jun 20, 2021

    By Alex Ricketson
    I've tried the app two times and the app itself works perfectly for placing an order, but the main problem is picking the order up. The employees seem confused and frustrated when you try to pick up an order from the app. They also have trouble locating the order in their system and have to ask extra questions like the order total to be able to find it. The app offers to super size one item for free and both times I've tried that the restaurant doesn't give me the item at all.
  • Useless Mar 9, 2020

    By Innomymous
    This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired. One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...
  • Jun 17, 2021

    By Kyle Hinterser
    Just freezes when opening. Cleared data and cache. Forced quit. Then opened again. Still nothing. Just taking up space on my phone at this point. Update: thought I'd give an update. First it worked for a bit, but couldn't find my restaurant, so I went elsewhere. Today I opened it up and it had my restaurant automatically selected, but then the same issue happened where it froze and I couldn't tap on anything.
  • Frustrating and useless Dec 14, 2020

    By Papaericano
    I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.
  • Jun 13, 2021

    By Jessica Gayman
    Points a great but app sucks. It has caused a lot of friction. Between me and my local BK because of items that are ordered in the app not being in stock. There is no easy way to change or edit your order after you have placed it. Then BK employees do not have the communication skills to work through and resolve the matter in a way that everyone walks away fine.
  • All in all, absolutely horrendous! Jul 10, 2020

    By AZ in KS
    I don’t know if they have someone in India or Eastern Europe making their apps anymore, but this app is ridiculous when it comes to the ease of customer use. They ask you to pick a restaurant each time, so you have to go to your favorites and pick one. Then, God forbid, if you have chosen a deal that they are offering, it becomes such a complicated mess that I literally drop off snd start the McDonald’s app. Today I had the misfortune of ordering a deal with other items. I worked through all the hoopla of paying Apple Pay which was approved. Then it tells me that the chosen restaurant would not except my order for some reason. Apparently restaurants are allowed to skip on preparing whatever food they don’t feel like making that day. I had to make a 10 mile trip to two different restaurants, starting the order all over again, fearing that I was going to end up being charged twice, which I’m still not sure about. If they were planning on getting more customers with this app, I think they all need to go back to the business school to learn a new way of doing things. Because what I can tell from my experience, this app is just as bad as the 70’s condiment selection that they offer inside their restaurants, pink sugar substitute and all.
  • img Community

    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.

No reviews available

  • Great new manager, Frank! Jun 19, 2021

    By Rosemary316613
    Well we notice as we pulled in the BK was closing. I just had a horrible experience at Grasshopper an Irish restaurant. The girl at the desk was so rude to me snd my puppy who is a now a service dog, and she always falls asleep on my lap when I go out to dinner, we’ll this time she was agitated from that nasty blonde hair woman that I left the place and sat in the car for over an hour until my husband returned. I was so hungry. I had puppy food which I gave my pup. But no human food. When my husband returned I said I want Burger King, I’m starving! Lol. So off we went. The manager Frank was with another young man and they were throwing away trash. My husband asked them if they were closed. Frank replied: Not for you! He re opened the window light so I could see the menu and he made sure I had no spices on my food which I’m allergic to and his sweetness truly made my night! Ty so very much! What a great manager you have there. I will go out of my way just to go there again. Yes I will tell. All my Facebook friends to go there. Ask for Frank! I was a customer service ambassador for many years where I worked. He would have been given a reward for excellence! The girl at grasshopper would have been written up. I also wrote a negative review for her and hope their manager gets back to me. Well once again I thank you!! Rosemary Danko Sullivan
  • Will only order delivery with the app! Mar 20, 2021

    By Ugh!l!
    We are avid DoorDash customers and order from them sometimes a few times a week, but we HATE it when we want to modify menu items and the DoorDash app won’t allow us to make the same changes as we could ordering at the drive thru! That’s why I am SO HAPPY I found the Burger King app for us! (I wasn’t used to using apps specific to each restaurant until now) DoorDash doesn’t allow simple changes like extra cheese, and for Burger King you can’t even add special requests. So luckily the Burger King app allows you to delete ingredients, add extra or make it light. EVERY INGREDIENT on EVERY SANDWICH, not just the common extra cheese or no pickle! Thank you, Burger King, for remembering “order it your way” should be possible no matter how we are getting our order!!! BTW, I’ve tried to post this for what must be TWENTY TIMES or more by now BUT every time I try it tells me my nickname has already been taken! Pretty ridiculous when I enter something like “frustrated no nicknames are left” and a message pops up that it’s taken! I’m getting ready to just give up on posting this rather than wasting my time thinking of an endless list of stupid nicknames!
  • Technical Issues with App Jun 22, 2020

    By EFRCZBNKFd
    EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb. To the BK Tech Team, if you’re reading this please contact me. I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work. Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.
  • Best coupons, easy to use app Jun 25, 2019

    By DaBirdisDaWord93
    Burger King has the best coupons out of any of its competitors. When I’m in a rough spot I can buy dinner for me and my spouse for 5 bucks (Whopper Jr Meal Deal for 2, Chicken Sandwhicj Meal for 2, etc). They have great breakfast deals too, and you can’t beat 10 nuggets for 1.50. The app definitely gets points for ease of use, customizing your sandwiches is a breeze. You can tap “I’m here” even when you’re not at the restaurant yet, that way your order is ready for you when you get there. This is a breath of fresh air compared to the McDonalds app, which necessitates that you be within range of a restaurant to place an order there, and when you’re using a smart phone or tablet that doesn’t support GPS, or when the app’s GPS tracking is glitching out, your SOL). There aren’t any arbitrary rules that prevent you from using coupons within a certain timeframe. This app gets 5 stars for having good deals and being easy to use.
  • Great coupons, great app Feb 7, 2019

    By Hmama13
    I’ve used this app many times over the past few months and it’s excellent. The coupons save me money every time and the app works correctly without glitching. I have now used Taco Bell and McDonalds apps and BK blows them away! TB and McD repeatedly claims orders aren’t received despite screen shots proving the order and when probs arise, they have no desire to fix the problem. Their apps don’t save any time or save me any money. I’ve only ever had 1 problem with BK and the store admitted it was human error where a new employee accidentally deleted the order. They worked with us to recreate the order with my screen shots and made sure I wasn’t double charged. BK is doing it right! Their employees are adequately trained on using the app and they care about service. Well done BK, your app actually saves time and money like apps are supposed to!!! I’ll be going to BK more than any other fast food chain. 🥇🏆🥇
  • Jun 14, 2021

    By ShadowMario3
    Do NOT place an order with this app. I placed a mobile order for dine in with the new app, but the store I went to only received one of the two items I ordered, and they had no idea about the second item I ordered. If you need to, coupons should still be working. Don't know why they felt the need to do a massive overhaul of the app (done on Nov. 20 apparently) when it wasn't broken before. 6/14/21 update. It has gotten much better over time.
  • Jun 17, 2021

    By Joe Bent
    Update: The app now works far better than before. Although it still has 1 thing that drives me crazy. When I open it, it will not respond to touches. I have to press the power button to lock my screen then unlock it again before the app will respond to touch. I can still press the soft home button and everything else works. Just the app every single time. I am not sure why and it is the only app that does it.
  • Jun 14, 2021

    By Karen Richardson
    I love ordering on the app. However back in April, 2021, I ordered over $9. When I got to the window they said they didn't have whopper sandwiches so I canceled the order. They said I had to go on the app to get my money back. So I did but only got a little over $2 refunded. When I contacted the same person they said to talk to someone else. They didn't even transfer me. Never have been fully refunded.
  • Constant Change is Annoying but it is Improving May 12, 2021

    By so I J f try on t
    I have been using the app since the first Covid lockdown last year. Every time I use it the version and features are different. That’s annoying but alit seems relatively complete and coherent now, so hopefully the future changes will be less disruptive. Last year there were a lot of great deals available through the app. Now it basically just accesses each store’s menu and pricing. I am sure that’s appreciated by the franchise holders more than by the end user (lol) but it’s better than having the stores pull out or refuse to honor the deal on the app. (At one point the process would just get stuck when what you wanted wasn’t available. Now that they check with the store every time before you order that doesn’t happen. So in the end I think this app will be adequate and work as expected for most users. It’s not going to help with prices but using in store pickup saves a huge amount of time vs using the drive through! It’s also much easier to do counter pickup than the drive through when I am on a motorcycle, which I often am!
  • Jun 16, 2021

    By Dan Nathan
    Doesn't check with store to see if items you ordered and paid for are in stock. After you pay and travel to the store you ordered from, you might very well find they don't carry that item or are out of it. Not really great for a modern food purchasing app. Kinda misses the entire point! Also, even though you get numerous offers for different food items, you can only use 1 offer per order. Even if you want multiple items of the same thing. An offer for $2 Whoppers can only get you 1 at that price
  • Just needs some bugs fixed Nov 1, 2020

    By Jorr98
    Overall I like the app. Here are the issues as I see them. When customizing your order, there is no option to remove a normally included condiment. The outings are light, regular and extra. So the diligent employees ask if you meant light or if you wanted the option left off your order. Also, the drink options in combo meals are not complete. The soft drinks are listed but there is not an option to order an iced tea which I believe is the same price. The app says it's checking with the local/chosen store before finalizing the order but it doesn't. Twice I've placed an order that should not have been accepted. One time the store was closed early for cleaning. The other time I ordered a milk shake but their machine was broken. Most recently, the app has been glitchy. Just today I was going to place an order. It took several tried to get to the order or deal screen (the home screen appeared to be nonresponsive). Once I could get to the offer/order screen, it key me choose my order then went to a blank screen and froze (tried more than once). This has been happening more often recently and as I usually place an order just before leaving the house for work, if the app doesn't work I choose another restaurant.
  • Great offers, and a vastly improved app Nov 24, 2020

    By j m o o r e 1 0 4
    OLD REVIEW: So I assume this review will get lost in the sea of other reviews, but here are the specific problems I have noticed. I ordered a deal which included two sandwiches. If you customize either sandwich, you can’t customize the other. But ok whatever. I wanted to order a strawberry shake, but oops, it’s not on the menu. The other flavors are, just not strawberry. Weird. And I didn’t try it, but it seemed like it was going to allow me to order a root beer, even though I know my local BK doesn’t have it. I worry about what the employees would decide to substitute. So, I didn’t really end up with what I wanted, but it was a good deal I guess. Even though I know my review isn’t going to make it to the CEO’s desk, I expect a lot of these little annoyances will get ironed out in the future, and new ones will appear. That’s how it is with app development these days. NEW REVIEW: Yay, they actually fixed most of the little issues I mentioned. Did they read *my* review? Haha, I doubt it. Otherwise I’d be able to order a strawberry shake! It’s a minor annoyance though - they still get 5 stars for great improvement in the latest version. LATEST: App is broken. Can’t order from any bk listed. Really bad timing too.
  • The app is good when it works Nov 4, 2020

    By 2000Nat22
    Overall the app is good it’s when it work but doesn’t work that’s the problem the majority of the problem is it’s very glitchy it’s very laggy and for something that should be fixed because it’s 2020 literally all those issues could be easily fixed. I get discounts all the time popping up my notifications however when I click on the notifications it will not let me login it will not let me even look at the menu it just gives me a white screen for hours and hours. this is not a good way to have an app out if you have an out make sure it’s fixed. And another thing if you order from the delivery on the app it does not work because not all their restaurants are not connected to the delivery system. Making me lose a few bucks which is totally unacceptable. Even if I change my passwords right a few minutes before and then put in the right password it won’t let me login. And if it does show up the login page which it doesn’t anymore. It will take about 30 minutes to see anything it’s not an easy app if you wanted to coupon honestly go online and try to find one or wait until it comes in the mail because that’s a lot quicker.
  • All I do is wait, wait, wait no matter what. Apr 22, 2019

    By Kdone
    Having a large family, we’re no strangers to being pulled at the drive-thru while they conjure the order to feed my village. Which is why I wanted to give the app a chance. To know what it feels like to be every Jane, Bob and Harry who simply orders and takes off immediately with food in tow. You know, the ones I rather begrudgingly glare at in the rear view mirror as they drive off while I’m still sitting in the parking lot. I hope you enjoy your whopper, good sir. I’ll get to mine next year! I digress. So as you can imagine, I was ecstatic hearing the good news of such an app! Order beforehand and roll off victoriously in under five minutes? Sign me the heck up, my body is ready!! I regret to inform the inquiring masses that my happiness was short lived and dreams were most definitely shattered. I was still pulled. My wait was longer than usual. And my experience was not magical. I did NOT have it my way, people. Not even with the app. No sorcery here and I am most displeased. I give you three stars because I still acquired my food and I’m ashamed to admit it was delicious.
  • Jun 15, 2021

    By Frank Wojnar
    Everytime I try to order online for pickup it allows me to go through the ordering process but then when I finalize it and it seems to restaurant it returns an unavailable. Same as others have noted. Very disappointing. Especially when I then have to drive to the restaurant and then place an lengthy order to get the deal. I have contacted support before more than once and never get a follow-up. I contacted again today. We will see if I get a response.
  • Jun 20, 2021

    By Alex Ricketson
    I've tried the app two times and the app itself works perfectly for placing an order, but the main problem is picking the order up. The employees seem confused and frustrated when you try to pick up an order from the app. They also have trouble locating the order in their system and have to ask extra questions like the order total to be able to find it. The app offers to super size one item for free and both times I've tried that the restaurant doesn't give me the item at all.
  • May 23, 2021

    By Mister Download
    Counterintuitive. Tons of scrolling down the page. 1 item requires 3 pages and you must scroll to the bottom to advance to the next. If you buy one of their bundles you will need a friend as a relief scroller. Oh and another thing. Most other fast food apps stay <100mb in size and this monster weights in at nearly 300mb. (might be all the scroll data). Then to top it off I'll get a robo cookie-cutter response like "We’re bummed to hear that you..." wait for it... There it is. Unoriginal and lame
  • No customization for Breakfast items Aug 8, 2020

    By Keo07
    I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps). Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified. Nope!....Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!
  • Store Vs. App Aug 6, 2019

    By CoriAmazon
    So up until recently I have had minor issues. Mainly the app not showing what my actually store has and doesn’t have, the lack of options for a large icee(I know, trivial), other smaller items that I can deal with. But my last order has made me pretty upset. I ordered a whooper double and an icee, when I hit yo the store both the icee machine and broiler for the burger meat where down. I told the woman at the register that I just wanted a refund, she told me that the store has no control over that and I needed to contact app support. I have since contacted them and they are not telling me that the store needs to give me the refund but if they don’t to contact my bank. Sounds like someone doesn’t know what they’re doing. I shouldn’t have to contact ANY third party to get my money back. And now that I have this feeling I will not be using the app anymore since I have to call the store to insure that MY MONEY won’t be held up due to bad customer service. I want to be clear, I am blaming the app. Though the store has broken items, the workers can’t control that. Anyone working in customer service for the app should know how to help me rather than shove me off to someone else.
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    App is essentially useless unless you are lucky May 4, 2021

    By Kareivis
    There are 12 or so BK's within five miles of my home - none of them permit me to order through the app. Why should I have to drive out of my way to use the app? I am flabbergasted that ORDER is not highlighted for any close-by locations. Have yet to be able to use it.
  • Jun 16, 2021

    By Kyle Rohde
    The new version of the app looks great but functions like garbage. It will take my information but it's now impossible to use it as coupons or orders get stuck in a loop to "check availability". It will never go past that or will loop back to the beginning of the order. I couldn't even use the app if I wanted to. Bring back the old app, at least it could be used.
  • They completely screwed up the UX in this “update” Dec 13, 2019

    By Dont-make-me-think
    Dear reader : please excuse my hangry tone. There are many more things bothering me (same as the rest of us)than this app. BK app just becomes my lightening rod today. They completely screwed up the UX. It is now hard to customize a whopper. It used to have a simple highlight the topping option. Now it’s a confusing more, regular, light option with pluses and minuses around it. Also I can’t see where my cart is. What have I ordered? I click “order” and I’m dumped back to the beginning “where are you eating today”. Whoever did this UX should be fired. Here are some tips for these amateurs : 1. Have sensible defaults, especially based on what I’ve ordered before 2. Make it clear what my current order state is 3. Make it simple to continue my ordering from my order state screen. You guys don’t understand that UX in a app like this is to guide me to what I want and not throw me curveballs leaving me baffled and frustrate. Don’t you get it that 80 percent of your orders will come from only semi motivated buyers who won’t make an effort to do more? Rigging hoops for us to jump through will lose you business. I literally walked away from a BK because I couldn’t place an order on the phone and get a deal. Why not just order old school? Because I feel disrespected that you destroyed such a great experience. You must not care if you have my business or not. I got pizza instead.
  • Useless Mar 9, 2020

    By Innomymous
    This app is useless. In order to see the menu, you have to select a restaurant. When you try to select a restaurant, it won't allow you to select a restaurant near you. I've tried at least ten times to select the Burger King that is 2 blocks from my home. The closest Burger King that it will allow me to select is 8 miles away, and is in a part of the city that I never visit. I don't have a car and travel by bus or foot, so prefer to eat in the restaurant... however, that doesn't seem to be something that the BK corporate idiots seem to care about any more. All they seem to care about is directing people to drive to certain restaurants for drive thru service only. As a result I am unable to even look at the menu to see what is available at any Burger King restaurant. Whoever thought that this was good customer service really needs to have his head examined, right before he is fired. One additional thing... whoever thought of the idea of sending a link to e-mail to log into app, really has no clue. The whole idea of using the app is to make things easy. Now, instead of just opening app on phone... you have to enter number, open web page, open e-mail account, enter e-mail password, open BK e-mail, click on link, and finally get to app. This defeats the whole purpose of having an app. BK just lost another customer...
  • Jun 17, 2021

    By Kyle Hinterser
    Just freezes when opening. Cleared data and cache. Forced quit. Then opened again. Still nothing. Just taking up space on my phone at this point. Update: thought I'd give an update. First it worked for a bit, but couldn't find my restaurant, so I went elsewhere. Today I opened it up and it had my restaurant automatically selected, but then the same issue happened where it froze and I couldn't tap on anything.
  • Frustrating and useless Dec 14, 2020

    By Papaericano
    I’ve been using the app on and off for about a year or two for the only reason that it either works perfectly or it just doesn’t work and takes up storage space on your phone and wastes your time opening and trying to refresh. Recently the app has been useless and disappointing because where I live I don’t get the paper or mailed in coupons so I rely on the app to get some good deals but what’s the point when it doesn’t work, not even to peak at the coupons I have picked eating at other restaurants then going to BK only because the app doesn’t work especially right now at these times of the virus you can’t have even order online you get through all the trouble of adding everything all the coupons and food only for it to tell you “your order cannot be completed try again” and then the app takes all of the food off your cart and forces you to redo everything only for it to do the same thing and not make any progress towards an order. There have been days where I’ve thought I’d rather go to Arby’s then Burger King and that’s crazy because the only good thing there is the curly fries but if their app works better it’s worth filling up on then going through all that pain. Please developers work on your app fix all these issues the app has I’m sure I’m not the only one with these problems.
  • Jun 13, 2021

    By Jessica Gayman
    Points a great but app sucks. It has caused a lot of friction. Between me and my local BK because of items that are ordered in the app not being in stock. There is no easy way to change or edit your order after you have placed it. Then BK employees do not have the communication skills to work through and resolve the matter in a way that everyone walks away fine.
  • All in all, absolutely horrendous! Jul 10, 2020

    By AZ in KS
    I don’t know if they have someone in India or Eastern Europe making their apps anymore, but this app is ridiculous when it comes to the ease of customer use. They ask you to pick a restaurant each time, so you have to go to your favorites and pick one. Then, God forbid, if you have chosen a deal that they are offering, it becomes such a complicated mess that I literally drop off snd start the McDonald’s app. Today I had the misfortune of ordering a deal with other items. I worked through all the hoopla of paying Apple Pay which was approved. Then it tells me that the chosen restaurant would not except my order for some reason. Apparently restaurants are allowed to skip on preparing whatever food they don’t feel like making that day. I had to make a 10 mile trip to two different restaurants, starting the order all over again, fearing that I was going to end up being charged twice, which I’m still not sure about. If they were planning on getting more customers with this app, I think they all need to go back to the business school to learn a new way of doing things. Because what I can tell from my experience, this app is just as bad as the 70’s condiment selection that they offer inside their restaurants, pink sugar substitute and all.
  • Jun 17, 2021

    By Jason R.
    I want to like this app, but it doesn't let me place customized sandwiches. For example, I just tried to order the new chicken sandwich, but each time I removed pickles from the sandwich, the "order" button grayed-out and would not let me select it. As a result, I couldn't order that delicious-looking sandwich. Very disappointing!!
  • Loved until I couldn’t. Aug 20, 2019

    By EJMills
    I live in Astoria, NY which only has one location near my home (3310 Astoria Blvd). The App came in very handy and I went to BK more often being able to preorder deals and pay on my way home from work. This week they decided to remove themselves from the App from this location. What’s to like now? UPDATE: The location finally agreed to add themselves back to the ‘nearest location’ list, and I enjoyed going back using the money-saving specials. However, the last few months it will not process payments to prepay. I get a message, ‘error retrieving item pricing,’ with instructions to retry. Retrying never works. When to settings and contacted support. I was eventually emailed that I should clear cache and reinstall. It’s all hogwash. Didn’t work. Contacted again and they said they would escalate. That was months ago. Still useless. The reflection this gives of the Company is really disappointing. BK, please be aware that I spoke to management at my location and they said all their App customers are experiencing this. All those App customers are lost income to your business. If I wanted to deal with lines, I wouldn’t use App. My solution is to simply go to the McDonald’s App which has no technical problems and is down the road nearby. Think it’s time you address it.

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