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brightwheel: Preschool & Child Care Management App

brightwheel: Preschool & Child Care Management App

brightwheel

Daily sheets, attendance, billing & learning tools for childcare programs

4.8 Ratings 17K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • This app has made my life as a teacher so much easier! Mar 3, 2021

    By Miss Cheryl H
    Where should I start? The instant messaging between my parents and I is the best thing ever! I don't have to call each Parent over simple questions throughout the day. I can address the parents questions or concerns about Anything and everything. I can even message back and fourth after school hours if needed to be helpful to my parents. When a child in my class seems sad or missing their parents I help them by posting a picture or video to their parents letting them feel connected in the child's time of need. I've just recently started using the lesson planning feature and it is so awesome! Especially because my plan can be shared with my Parents as a way for them to spark up conversation in the evening with their children instead of asking what they did at school and the child responding with "I don't know" everyday. I also love the note section so I can ask the parents to donate supplies or anything else needed for the classroom. Posting notes, pictures, videos and sending messages couldn't be any easier. I also participate in a health screening before entering the classroom to help my center stay open and safe for all the families.
  • May 8, 2021

    By Kirsten Badders
    Love that I'm able to see what my children are doing throughout the day and pay on the app!
  • Revolutionary! Feb 5, 2019

    By Calliegoodwin348
    We have been one of Brightwheel’s longest customers. We started off when the app was small and had just a few features, and we stayed because of the product they have built and we fully believe In Brightwheel & their mission! They have proven over and over that they are listening to us as caregivers and parents as they add all of our requested features. When we were told we would need to move to a paid version earlier this year, there was no hesitation because this has revolutionized our work and our ability to communicate with families. This app helped us immediately contact a parent for a child that was having a seizure, helped us to identify food allergies through the daily food log (that didn’t get lost because it was paper!), and is a selling point for our school because everyone likes having access to know what their child is doing each day! It saves us money on paper, time it takes to write out each activity for each child, and our parents LOVE it! We love brightwheel and I will never have enough positive things to say. Thank you Dave, Jen and team! 💙
  • Mar 27, 2021

    By Audrey Kirstein
    I mentioned in a post (that I promptly deleted)I was having trouble uploading photos. The issue was with Google, and they were able to help rectify the situation. When I contacted Brightwheel, they were kind, positive and ready to help immediately!
  • Easy and informative! Feb 16, 2021

    By meg xyz
    Our daycare started using this app after the pandemic began - it’s an excellent way to keep parents informed while contact is limited. I love that all info is shared with my spouse, and cuts down on paper for the environment! We have switched classes and see that each teacher has flexibility to use as much or as little as they want. We love the updates throughout the day while working - one item I would mention as feedback is the notifications. I see the notification pop up but if I don’t look at it right away there is nothing on the app icon to alert that I have a notification. I’d love to see something similar to red dots with a number, like when you get a text message or email. I’d also love to be able to “like” an activity log or message item to quickly acknowledge that it was seen (both for parent and teacher). I feel sometimes a thumbs up can cover a response in the activity log that I wouldn’t need to go to the messages to reply.
  • Apr 22, 2021

    By Joseph Blumka
    We have this through our daycare. It works well but it seems like entries can be added later but time marked as earlier and sometimes the notifications are hit or miss.
  • #1 App for Providers and Schools Feb 6, 2019

    By #1BrightwheelFanSchool
    I’m a daycare and preschool owner and also have a child in grade school (which uses a different app). I LOVE Brightwheel and wish my daughters school will switch over. Brightwheel is a time-saver on the admin side, an added bonus on the parent-side, and great tool for the teacher side. Teachers use it to update parents and track children’s progress. Parents rave about it and are always “in the know” of their child’s day, making pick up seamless. When we give tours, we always mention that we use Brightwheel and potential clients are in awe when they learn about what this app can do. I also have a little one at my preschool and use this app on the Parent-end. Look no further... coming from someone that uses it on back and front end, and also have experience with other school apps, this is it!!
  • App works well Nov 18, 2020

    By Em0319
    I use this app for my two kids who attend daycare. It’s great to see real-time what they are up to during the day and to communicate with daycare. I love that photos and videos can be posted in here!! This really helps me to feel more connected to daycare, especially when pick up and drop off can be busy and doesn’t leave time for much discussion with the daycare staff. It’s also super convenient for making daycare payments. Improvement Ideas - 1) Can you add a lost & found section that all parents can have access to? We have lost clothes at daycare and also had clothes sent home with us that aren’t ours. It would be awesome to have a spot to post photos of lost items or ISO posts that can be seen by other parents. 2) When I’m messaging about vacation days, early pick ups, etc. it would be nice to have an area to do that for both kids instead of having to post twice under each child’s tab.
  • May 4, 2021

    By Lynette Gregory
    Very easy to use. I love getting the updates so I know how my child's day is going.
  • Best app for Childcare! Mar 1, 2020

    By Cute.Witch
    We aren’t currently using the app, only because my daughter isn’t in daycare at the moment. When she is in daycare again, we’re only choosing somewhere that uses this app! I can’t say enough good things about this. It made me feel so secure trusting a daycare with her. Getting cute little photos of her that I wouldn’t have gotten otherwise was so wonderful. I loved that I could talk with her age group caregiver and send them notifications when I wasn’t feeling like I got enough updates on her. Just knowing that she’s eating and being notified how much made me feel so good. We just started potty training her at the time too so knowing when she went and when she got a diaper changed instead helped start up conversations.
  • This app has made my life as a teacher so much easier! Mar 3, 2021

    By Miss Cheryl H
    Where should I start? The instant messaging between my parents and I is the best thing ever! I don't have to call each Parent over simple questions throughout the day. I can address the parents questions or concerns about Anything and everything. I can even message back and fourth after school hours if needed to be helpful to my parents. When a child in my class seems sad or missing their parents I help them by posting a picture or video to their parents letting them feel connected in the child's time of need. I've just recently started using the lesson planning feature and it is so awesome! Especially because my plan can be shared with my Parents as a way for them to spark up conversation in the evening with their children instead of asking what they did at school and the child responding with "I don't know" everyday. I also love the note section so I can ask the parents to donate supplies or anything else needed for the classroom. Posting notes, pictures, videos and sending messages couldn't be any easier. I also participate in a health screening before entering the classroom to help my center stay open and safe for all the families.
  • May 8, 2021

    By Kirsten Badders
    Love that I'm able to see what my children are doing throughout the day and pay on the app!
  • Revolutionary! Feb 5, 2019

    By Calliegoodwin348
    We have been one of Brightwheel’s longest customers. We started off when the app was small and had just a few features, and we stayed because of the product they have built and we fully believe In Brightwheel & their mission! They have proven over and over that they are listening to us as caregivers and parents as they add all of our requested features. When we were told we would need to move to a paid version earlier this year, there was no hesitation because this has revolutionized our work and our ability to communicate with families. This app helped us immediately contact a parent for a child that was having a seizure, helped us to identify food allergies through the daily food log (that didn’t get lost because it was paper!), and is a selling point for our school because everyone likes having access to know what their child is doing each day! It saves us money on paper, time it takes to write out each activity for each child, and our parents LOVE it! We love brightwheel and I will never have enough positive things to say. Thank you Dave, Jen and team! 💙
  • Mar 27, 2021

    By Audrey Kirstein
    I mentioned in a post (that I promptly deleted)I was having trouble uploading photos. The issue was with Google, and they were able to help rectify the situation. When I contacted Brightwheel, they were kind, positive and ready to help immediately!
  • Easy and informative! Feb 16, 2021

    By meg xyz
    Our daycare started using this app after the pandemic began - it’s an excellent way to keep parents informed while contact is limited. I love that all info is shared with my spouse, and cuts down on paper for the environment! We have switched classes and see that each teacher has flexibility to use as much or as little as they want. We love the updates throughout the day while working - one item I would mention as feedback is the notifications. I see the notification pop up but if I don’t look at it right away there is nothing on the app icon to alert that I have a notification. I’d love to see something similar to red dots with a number, like when you get a text message or email. I’d also love to be able to “like” an activity log or message item to quickly acknowledge that it was seen (both for parent and teacher). I feel sometimes a thumbs up can cover a response in the activity log that I wouldn’t need to go to the messages to reply.
  • Apr 22, 2021

    By Joseph Blumka
    We have this through our daycare. It works well but it seems like entries can be added later but time marked as earlier and sometimes the notifications are hit or miss.
  • #1 App for Providers and Schools Feb 6, 2019

    By #1BrightwheelFanSchool
    I’m a daycare and preschool owner and also have a child in grade school (which uses a different app). I LOVE Brightwheel and wish my daughters school will switch over. Brightwheel is a time-saver on the admin side, an added bonus on the parent-side, and great tool for the teacher side. Teachers use it to update parents and track children’s progress. Parents rave about it and are always “in the know” of their child’s day, making pick up seamless. When we give tours, we always mention that we use Brightwheel and potential clients are in awe when they learn about what this app can do. I also have a little one at my preschool and use this app on the Parent-end. Look no further... coming from someone that uses it on back and front end, and also have experience with other school apps, this is it!!
  • App works well Nov 18, 2020

    By Em0319
    I use this app for my two kids who attend daycare. It’s great to see real-time what they are up to during the day and to communicate with daycare. I love that photos and videos can be posted in here!! This really helps me to feel more connected to daycare, especially when pick up and drop off can be busy and doesn’t leave time for much discussion with the daycare staff. It’s also super convenient for making daycare payments. Improvement Ideas - 1) Can you add a lost & found section that all parents can have access to? We have lost clothes at daycare and also had clothes sent home with us that aren’t ours. It would be awesome to have a spot to post photos of lost items or ISO posts that can be seen by other parents. 2) When I’m messaging about vacation days, early pick ups, etc. it would be nice to have an area to do that for both kids instead of having to post twice under each child’s tab.
  • May 4, 2021

    By Lynette Gregory
    Very easy to use. I love getting the updates so I know how my child's day is going.
  • Best app for Childcare! Mar 1, 2020

    By Cute.Witch
    We aren’t currently using the app, only because my daughter isn’t in daycare at the moment. When she is in daycare again, we’re only choosing somewhere that uses this app! I can’t say enough good things about this. It made me feel so secure trusting a daycare with her. Getting cute little photos of her that I wouldn’t have gotten otherwise was so wonderful. I loved that I could talk with her age group caregiver and send them notifications when I wasn’t feeling like I got enough updates on her. Just knowing that she’s eating and being notified how much made me feel so good. We just started potty training her at the time too so knowing when she went and when she got a diaper changed instead helped start up conversations.
  • Default payment isn’t a default payment Nov 26, 2019

    By Wrawr!!
    If my daughter’s school didn’t require I use this app for payments, I wouldn’t. I had a temporary payment method set up when I first enrolled her. When I was able to set my actual bank account, I set it as the default method. Seems easy enough, right? Wrong. It kept charging my back up for three consecutive weeks. What the app does when this happens is it will “pay” her school automatically and I have to go in and pay them in cash or cashiers check PLUS an additional $20. I even tried deleting the secondary account myself but the app doesn’t allow me to. I had to have someone from the brightwheel app do it for me. Oh, and the whole “we’ll get back to you within 30 minutes thing... it took almost an hour and half for them to get back to me. So on top of the $2/month I pay in service fees, I’ve paid an additional $60 this month all because the app doesn’t actually acknowledge a default payment method as just that AND the fees my back up payment institution charged me for bouncing payments. So unfortunately, because I love my daughters teachers and school, I am forced to continue giving this company my money every month. Never mind how embarrassing it is to constantly have your payments bounce even though you have the money to cover it. I would give zero stars if I could.
  • Mar 12, 2021

    By Nick Stark
    Billing in the app is unreliable. We were double billed for a charge last month due to an error in the app, and Brightwheel customer support refused to refund the duplicate charge. Beware trusting this app with any banking details!
  • Bad for teachers! Bad for kids! Sep 30, 2019

    By mstamell
    Would you rather your child’s teacher have their focus on a tablet, entering information, or would you rather they were with your children, 100% focused, playing and giving them learning experiences? The problem with this app, and similar apps, is that it pulls too much of a teacher’s focus. As a former teacher and current administrator, I have seen how much of a distraction and interruption Brighthwheel is. I get that parents, especially new parents, like to stay informed, but part of sending your child to daycare is learning how to let go. Brightwheel implies no trust between parents and teachers, and it’s insulting. It doesn’t surprise me that a parent, not a teacher, developed this app. Bottom line- a teacher texting their friend vs a teacher entering in what the kids are for lunch; to the children it’s all the same! Their teacher is looking at a screen, not them, and what kind of lesson does that teach?
  • Horrible Oct 9, 2019

    By asmith7769
    We have had brightwheel for 3 months. They have undercharged customers 2 out of 3 months and then sent an apology email both times asking for us to please bear with them. A business can not pay its bills on apologies. They also misrepresented the features of the billing section of this app, one can not send out an invoice immediately or go back and add late charges or extra day charges to customers. They again asked us to bear with them as they fix this glitch and promised a discount until it’s fixed.....no discount. The customers get confused because we have to tell them that brightwheel is undercharging them for some reason that we can’t explain because brightwheel has yet to explain the problem to us. Also customer service is nonexistent after the 1st month. We are currently looking for better quality services and there are many that do the same things and hopefully better!!!
  • Badges do not work May 20, 2020

    By Foxy3ls
    I've had multiple conversations with the developers and they have "taken feedback" and yet no one had addressed the badge issue. "That's the way it works" unfortunately does not work for users of this application. In case developers need clarification: "The iPhone uses badges to indicate that a new message, email, push notification, or voicemail is waiting. Each app with new unread information has a white number with a red background in the upper right hand corner of the appicon. This is a badge." This IS NOT how Brightwheel (looking more like ReinventingWheel) works.. The technicians say that the push notifications on lock screen are the only notification you get and that's the way it is. Once this app comes into some recent century and starts using badges correctly this app would be amazing. But for now it just sits unused and not letting me know about my child so it's a waste of funding and developers time.
  • This app is really bad. Oct 28, 2020

    By Untrustworthy source
    I have a lot of complaints with this app! 1. It looks bad to parents. It is set up so that categories can only be entered weekly, not monthly. This means that on the daily plans, if you use different days for different target areas like we do, it looks to parents like there’s lots of missing areas each day. 2. No sense of community. There is no place for posts to the whole school, or the whole class. Parent engagement with pictures and lesson plans has dropped to almost nothing since we switched to this app. Disappointing! 3. Pictures are incredibly difficult to post, and the appearances of the posts are messy. You must tag each child in the picture, which takes a very long time. The pictures are posted to the child’s profile as an individual post each. This means that the caption you put is repeatedly posted with each photo. It looks so awful and unprofessional! 4. You can’t enter lesson plans from your phone. This is so inconvenient! Additionally, the entire system of entering lesson plans takes so long. My prep time isn’t enough anymore because of all the hoops you have to jump through just to post an activity. TL;DR I sincerely recommend choosing a different platform if you care about professionalism, parent engagement, or completing lesson plans efficiently.
  • USED to LOVE brightwheel...... Oct 2, 2017

    By AmberGee1993
    We used to LOVE brightwheel. We have been using it for almost 2 years now. It was free, and they priced themselves on ALWAYS being free, but that changed when they asked us to try the premium version, which had lots of cool new features, such as videos, or assessment tools! All awesome features, but the owner would not pay for prices they were asking for so we couldn’t use brightwheel premium anymore... When we went back to the free version.. so many of our beloved free features such as parent messaging, incident reports, name to face, etc. are no longer available for free users. :( We have worked so hard to get our parents on board, and they all LOVE brightwheel so much and how much we are able to communicate through it. Makes us sad we will no longer be able to use brightwheel anymore. It also brings a lot of confusion that we will have to explain to our parents. 😔
  • Daycare now unable to accommodate schedule due to brightwheel Nov 18, 2019

    By BobBirk
    Noticed my bill for daughters daycare service was more money then usual. So I contacted the manager at children’s first and was told through the new app she would be unable to accommodate my wife and myself’s work schedule . Some weeks we need only part Time care, and other weeks we full time care. I would always be sure to give daycare our schedule months In advance. (Knowing how they are running a business and trying to maximize profits) We were told from the manager the app was to blame and furthermore we can only keep our daughter enrolled and was forced to choose to be “full time” or “part-time” with very very short notice to do so. We are cash paying parents with a 2nd child coming soon. So if I could give bright wheel “0” stars I would.
  • Very Disappointed with this Co Oct 19, 2017

    By Jets14NY
    We have been using the app regularly since our daughter joined daycare over a year ago. The school just informed us that the messaging function will no longer be available starting next week due to it becoming a ‘premium’ feature. This is horrible, taking something away that was included before and that as parents we rely on heavily on a daily basis when we need to communicate with the teacher. If you’re going to have a premium package, make it for new features coming out not for features that your customers have been using for years. I’m sure now other features will follow this path eventually making the whole app useless. Corporate greed at its finest, thanks a lot.
  • Confusing to use Sep 17, 2020

    By Mrs. Nka
    As a teacher, I am saddened my work switched to Brightwheel. First of all, when you are posting or messaging someone, the send button is right above the keyboard. I type fast and amounts of times I have accidentally pressed the send button half way through my message is ridiculous. It wouldn’t be half as bad if you could edit or delete, but to edit or delete the post you have to manually do it for EACH child, you can’t even select multiple kids. There’s no such a thing as a timeline for the whole class, each kid has its own profile that you have to edit. Horrible interface needs major work.

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No reviews available

  • This app has made my life as a teacher so much easier! Mar 3, 2021

    By Miss Cheryl H
    Where should I start? The instant messaging between my parents and I is the best thing ever! I don't have to call each Parent over simple questions throughout the day. I can address the parents questions or concerns about Anything and everything. I can even message back and fourth after school hours if needed to be helpful to my parents. When a child in my class seems sad or missing their parents I help them by posting a picture or video to their parents letting them feel connected in the child's time of need. I've just recently started using the lesson planning feature and it is so awesome! Especially because my plan can be shared with my Parents as a way for them to spark up conversation in the evening with their children instead of asking what they did at school and the child responding with "I don't know" everyday. I also love the note section so I can ask the parents to donate supplies or anything else needed for the classroom. Posting notes, pictures, videos and sending messages couldn't be any easier. I also participate in a health screening before entering the classroom to help my center stay open and safe for all the families.
  • May 8, 2021

    By Kirsten Badders
    Love that I'm able to see what my children are doing throughout the day and pay on the app!
  • Revolutionary! Feb 5, 2019

    By Calliegoodwin348
    We have been one of Brightwheel’s longest customers. We started off when the app was small and had just a few features, and we stayed because of the product they have built and we fully believe In Brightwheel & their mission! They have proven over and over that they are listening to us as caregivers and parents as they add all of our requested features. When we were told we would need to move to a paid version earlier this year, there was no hesitation because this has revolutionized our work and our ability to communicate with families. This app helped us immediately contact a parent for a child that was having a seizure, helped us to identify food allergies through the daily food log (that didn’t get lost because it was paper!), and is a selling point for our school because everyone likes having access to know what their child is doing each day! It saves us money on paper, time it takes to write out each activity for each child, and our parents LOVE it! We love brightwheel and I will never have enough positive things to say. Thank you Dave, Jen and team! 💙
  • Mar 27, 2021

    By Audrey Kirstein
    I mentioned in a post (that I promptly deleted)I was having trouble uploading photos. The issue was with Google, and they were able to help rectify the situation. When I contacted Brightwheel, they were kind, positive and ready to help immediately!
  • Easy and informative! Feb 16, 2021

    By meg xyz
    Our daycare started using this app after the pandemic began - it’s an excellent way to keep parents informed while contact is limited. I love that all info is shared with my spouse, and cuts down on paper for the environment! We have switched classes and see that each teacher has flexibility to use as much or as little as they want. We love the updates throughout the day while working - one item I would mention as feedback is the notifications. I see the notification pop up but if I don’t look at it right away there is nothing on the app icon to alert that I have a notification. I’d love to see something similar to red dots with a number, like when you get a text message or email. I’d also love to be able to “like” an activity log or message item to quickly acknowledge that it was seen (both for parent and teacher). I feel sometimes a thumbs up can cover a response in the activity log that I wouldn’t need to go to the messages to reply.
  • #1 App for Providers and Schools Feb 6, 2019

    By #1BrightwheelFanSchool
    I’m a daycare and preschool owner and also have a child in grade school (which uses a different app). I LOVE Brightwheel and wish my daughters school will switch over. Brightwheel is a time-saver on the admin side, an added bonus on the parent-side, and great tool for the teacher side. Teachers use it to update parents and track children’s progress. Parents rave about it and are always “in the know” of their child’s day, making pick up seamless. When we give tours, we always mention that we use Brightwheel and potential clients are in awe when they learn about what this app can do. I also have a little one at my preschool and use this app on the Parent-end. Look no further... coming from someone that uses it on back and front end, and also have experience with other school apps, this is it!!
  • May 4, 2021

    By Lynette Gregory
    Very easy to use. I love getting the updates so I know how my child's day is going.
  • Best app for Childcare! Mar 1, 2020

    By Cute.Witch
    We aren’t currently using the app, only because my daughter isn’t in daycare at the moment. When she is in daycare again, we’re only choosing somewhere that uses this app! I can’t say enough good things about this. It made me feel so secure trusting a daycare with her. Getting cute little photos of her that I wouldn’t have gotten otherwise was so wonderful. I loved that I could talk with her age group caregiver and send them notifications when I wasn’t feeling like I got enough updates on her. Just knowing that she’s eating and being notified how much made me feel so good. We just started potty training her at the time too so knowing when she went and when she got a diaper changed instead helped start up conversations.
  • May 5, 2021

    By Tricia Neuner
    Makes everything more convenient, love getting updates, making payments, and other access in one place.
  • Apr 22, 2021

    By Anil Kumar
    Very good app, get all updates from school instantly. Pictures can be downloaded or shared directly from the app.
  • Apr 22, 2021

    By Joseph Blumka
    We have this through our daycare. It works well but it seems like entries can be added later but time marked as earlier and sometimes the notifications are hit or miss.
  • App works well Nov 18, 2020

    By Em0319
    I use this app for my two kids who attend daycare. It’s great to see real-time what they are up to during the day and to communicate with daycare. I love that photos and videos can be posted in here!! This really helps me to feel more connected to daycare, especially when pick up and drop off can be busy and doesn’t leave time for much discussion with the daycare staff. It’s also super convenient for making daycare payments. Improvement Ideas - 1) Can you add a lost & found section that all parents can have access to? We have lost clothes at daycare and also had clothes sent home with us that aren’t ours. It would be awesome to have a spot to post photos of lost items or ISO posts that can be seen by other parents. 2) When I’m messaging about vacation days, early pick ups, etc. it would be nice to have an area to do that for both kids instead of having to post twice under each child’s tab.
  • Mar 5, 2021

    By Jacqui Cillian
    I used to be able to download my pics and then move them to a desired album on my SD card. Now it wont all me to move at all?
  • Apr 30, 2021

    By Heaven Stapleton
    Works awesome for my kids school just wish I could find the way to change my personal info better
  • Great communication Jun 20, 2019

    By S303606
    As a parent, this app has been easy to use and a great way to communicate with my child’s teachers, see exactly when his activities are happening etc. I loved the recent addition of being able to “like” or “heart” photos and videos but I would love to see the ability to add comments to any of the logged activities (feedings, diaper changes, photos/vids, etc), so that I don’t have to message the teachers with a question or comment about a specific event and a note or comment can be threaded to it instead. Otherwise, I’d readily recommend this to any of my friends whose childcare providers don’t have a good, automated way to communicate.
  • Badges would make this app 5 stars Mar 22, 2021

    By travis2x
    Great app. Great for communication between childcare and parents. However, the no badges part is a bit frustrating. I know they show up on your Notification Center. However, I don’t always see them if a notification comes through and then I get a call or FaceTime shortly after or have to check an email/text. Once you go back to your Notification Center after checking something else, the notification won’t show up. I remember regularly to check anyways but a badge would be much better so I don’t have to rely upon memory. I think most agree 100% on this.
  • Review Mar 3, 2018

    By CherryBlossomLuv
    We use this app for my daughter‘s daycare. I really like it it’s very helpful I can login anytime and as long as the daycare updates everything with her day I can know restrooms breaks what she had for snack and lunch. You can also make your payments online I really like that. However I do not like that when you bring Brightwheel up online on my computer you cannot send or receive the messages. That really needs to be updated some people are not allowed to have their cell phones and you need to be able to communicate about your child through the Internet as well.
  • No Touch ID Support? Oct 5, 2017

    By Adam V.
    Overall, I like the Brightwheel app. It gets the job done and allows my wife and I to stay in touch with what’s going on during our son’s day at daycare. However, one thing that’s baffled me since we started using this app about a year ago is that it doesn’t support Touch ID or a passcode to access the app. If your phone is unlocked and someone picks it up, they can get right into this app. I keep thinking that Touch ID/passcode support will be incorporated in a future release, but after several releases now, I have yet to see the feature added.
  • Great app May 28, 2019

    By Wassssup7
    As a parent, I love getting updates throughout the day on my child. The ability to now get videos has been wonderful. There could be improvement in the lag time between when the teacher posts and when we get the notification. I would also suggest adding teacher profiles or pictures so that the parents can see which teacher is posting the updates. As someone who struggles with names, the faces would be extremely helpful.
  • Response status for pics, videos and messages Jan 10, 2018

    By taylorvika
    The app works fine for the most part. Pictures and Videos can be downloaded only with phone or iPad, but not with computer. Messages are only able to send with phone or iPad, again not computer. Wish they would add feature to respond under the picture or video to let teachers know that parents are seeing an appreciate their posts. Like Facebook or Instagram.
  • Good start, some key features still needed Jun 28, 2018

    By M_Princess
    This app is fairly reliable, intuitive to navigate and has a clean, appealing UI. Adding a few key features for parents would take it to the next level: 1. Display who sent a message. Currently, I only know if a note is from my child’s teacher, preschool director or an assistant if she/he remembers to sign their name. 2. Allow message threads. I need to be able to reply back to a specific message (this is compounded by not knowing who wrote a message). 3. Badge notifications. I want to be able to see quickly whether there are new notifications without opening the app and scrolling. 4. Enable payments. I should be able to view and pay an invoice from within the app. With these 4 features, this app would be a solid five stars. A bonus feature would be the ability to customize notifications by child (e.g. I have two kids and want to receive food notifications for one child but not the other).
  • Great until recently Nov 22, 2019

    By BH216
    I have been using Brightwheel for my in home daycare since the very beginning when it first premiered on Shark Tank. It has always been a useful tool for me, and my daycare parents have enjoyed it too. Recently, however, the app itself has been extremely, painfully sluggish, making check-in very inconvenient for parents and activity updates throughout the day very burdensome for me. I emailed customer service about the issue and have received no response, which has added to my frustration. I hope this can be remedied so I can get back to loving this app as much as I used to!
  • Double view May 25, 2020

    By Causal game player
    I am both a staff member who uses this app as well as a parent of a child who uses the app. As I parent I like it. My son’s teacher is able to communicate with me and share stuff going on. As a staff member I hate that certain features are “premium only” especially the message feature. It doesn’t make sense that as a parent I can message in but as a staff member I can’t answer back on the same screen. Also would love the ability to tag certain pictures into categories to make finding them for NAEYC portfolio easier.
  • It works well, but..... Jul 23, 2018

    By weh114
    It’s missing the basic function of notification badge app icon to display how many notifications are awaiting you. I’ve missing many messages after seeing the pop up and then forgetting to go back and look at it. The app icon would be very helpful. My other complaint is if I get a motivation about a note I click on it and it takes me to a menu where I now have to choose which child the note is for. This should be done automatically without me guessing.
  • Review coming from a parent and teacher Apr 26, 2021

    By Whitcher2016
    I’m enjoying the brightwheel app, but being a parent and a teacher in the same school I really wish there was some way to be able to join the accounts together. It’s difficult to be able to check in on my son and update/ be available for my student’s families at the same time. Signing in and out of accounts all day isn’t ideal. I do enjoy the learning portion of the app, the lesson plans have been great.
  • Mostly good- lacking two way communication Aug 30, 2018

    By princess00808
    As a parent using the app, I love getting the real time notifications regarding my child’s day. I do wish there was a way for me to like or acknowledge that I’ve seen the posted pics or notes without writing them a message. The teachers have no way of knowing that their hard work posting everything is actually getting checked by the parents. Big issue for me. Fix that and my rating moves to a 5.
  • Times missing Apr 6, 2020

    By earin3
    Please put the times back on check in and out in the feed, as well as times on the name to face in the feed. We need to be able to see these times so we can accurately fo a name to face every 30 mins and show proof of that, as well as see when they were checked in and change them within the 2 hours.
  • Needs advanced options Apr 16, 2019

    By meg p-f
    My wish for this app is for the ability to get notifications about new messages, but turn off notifications for notes. The notes are far too frequent to keep sound notifications on. But I’ve missed important/urgent messages with the notifications off. Can this be done?
  • Mar 12, 2021

    By Nick Stark
    Billing in the app is unreliable. We were double billed for a charge last month due to an error in the app, and Brightwheel customer support refused to refund the duplicate charge. Beware trusting this app with any banking details!
  • Bad for teachers! Bad for kids! Sep 30, 2019

    By mstamell
    Would you rather your child’s teacher have their focus on a tablet, entering information, or would you rather they were with your children, 100% focused, playing and giving them learning experiences? The problem with this app, and similar apps, is that it pulls too much of a teacher’s focus. As a former teacher and current administrator, I have seen how much of a distraction and interruption Brighthwheel is. I get that parents, especially new parents, like to stay informed, but part of sending your child to daycare is learning how to let go. Brightwheel implies no trust between parents and teachers, and it’s insulting. It doesn’t surprise me that a parent, not a teacher, developed this app. Bottom line- a teacher texting their friend vs a teacher entering in what the kids are for lunch; to the children it’s all the same! Their teacher is looking at a screen, not them, and what kind of lesson does that teach?
  • Recent update has poor usability Jan 29, 2019

    By iamdlu
    In general I love this app, however a recent update made scrolling a feed very difficult because one can no longer swipe/scroll when a picture is touched first. It is as if the app can’t tell the difference between swipe and tap actions. When a photo takes up a large portion of the screen, as it often does, users must find that sliver of header to scroll. Rapid scrolling near impossible because you are bound to touch a picture which then halts the scrolling. Please fix.
  • Scrolling issues Jan 30, 2019

    By peachy_keen10021
    App was great until they recently changed the way to scroll down the screen. Previously, you can touch anywhere on the screen to scroll down but with recent change or update to the app, if you touch a picture or video it will take you to the picture or video and cannot scroll down/up. This is very annoying, please bring back the old better brightwheel!
  • Bad Software Apr 27, 2020

    By Nico Foxx
    The video feature (which is why I paid for the app) wasn’t posting the videos I recorded. After minimal effort on their behalf of trying to solve my problem they stated that technology wasn’t certain and they can’t fix my problem. My videos weren’t posting to the children’s timelines so the purpose of having the app was gone because no one wanted to solve my problem. Taking my business elsewhere.
  • The notifications don't work Sep 22, 2017

    By sdchris
    My daycare switched from precious status to brightwheel. Precious status wasn't great but at least the notifications worked. Currently I have them turned on in the app as well as the notification settings, yet all I'm receiving are check ins and outs. I asked my wife if she was getting anything else on her phone and she said she wasn't. This app needs work.
  • No Customer Support whatsoever Jul 2, 2020

    By KrazyCooter
    The app is great until something goes wrong and you can’t log in to drop off of pick up your child. Password reset doesn’t work on phone number and if your school didn’t input an email address for you, you have no way of logging in. Then you attempt to contact customer support but that doesn’t exist either.
  • Default payment isn’t a default payment Nov 26, 2019

    By Wrawr!!
    If my daughter’s school didn’t require I use this app for payments, I wouldn’t. I had a temporary payment method set up when I first enrolled her. When I was able to set my actual bank account, I set it as the default method. Seems easy enough, right? Wrong. It kept charging my back up for three consecutive weeks. What the app does when this happens is it will “pay” her school automatically and I have to go in and pay them in cash or cashiers check PLUS an additional $20. I even tried deleting the secondary account myself but the app doesn’t allow me to. I had to have someone from the brightwheel app do it for me. Oh, and the whole “we’ll get back to you within 30 minutes thing... it took almost an hour and half for them to get back to me. So on top of the $2/month I pay in service fees, I’ve paid an additional $60 this month all because the app doesn’t actually acknowledge a default payment method as just that AND the fees my back up payment institution charged me for bouncing payments. So unfortunately, because I love my daughters teachers and school, I am forced to continue giving this company my money every month. Never mind how embarrassing it is to constantly have your payments bounce even though you have the money to cover it. I would give zero stars if I could.
  • Horrible Oct 9, 2019

    By asmith7769
    We have had brightwheel for 3 months. They have undercharged customers 2 out of 3 months and then sent an apology email both times asking for us to please bear with them. A business can not pay its bills on apologies. They also misrepresented the features of the billing section of this app, one can not send out an invoice immediately or go back and add late charges or extra day charges to customers. They again asked us to bear with them as they fix this glitch and promised a discount until it’s fixed.....no discount. The customers get confused because we have to tell them that brightwheel is undercharging them for some reason that we can’t explain because brightwheel has yet to explain the problem to us. Also customer service is nonexistent after the 1st month. We are currently looking for better quality services and there are many that do the same things and hopefully better!!!
  • Badges do not work May 20, 2020

    By Foxy3ls
    I've had multiple conversations with the developers and they have "taken feedback" and yet no one had addressed the badge issue. "That's the way it works" unfortunately does not work for users of this application. In case developers need clarification: "The iPhone uses badges to indicate that a new message, email, push notification, or voicemail is waiting. Each app with new unread information has a white number with a red background in the upper right hand corner of the appicon. This is a badge." This IS NOT how Brightwheel (looking more like ReinventingWheel) works.. The technicians say that the push notifications on lock screen are the only notification you get and that's the way it is. Once this app comes into some recent century and starts using badges correctly this app would be amazing. But for now it just sits unused and not letting me know about my child so it's a waste of funding and developers time.
  • This app is really bad. Oct 28, 2020

    By Untrustworthy source
    I have a lot of complaints with this app! 1. It looks bad to parents. It is set up so that categories can only be entered weekly, not monthly. This means that on the daily plans, if you use different days for different target areas like we do, it looks to parents like there’s lots of missing areas each day. 2. No sense of community. There is no place for posts to the whole school, or the whole class. Parent engagement with pictures and lesson plans has dropped to almost nothing since we switched to this app. Disappointing! 3. Pictures are incredibly difficult to post, and the appearances of the posts are messy. You must tag each child in the picture, which takes a very long time. The pictures are posted to the child’s profile as an individual post each. This means that the caption you put is repeatedly posted with each photo. It looks so awful and unprofessional! 4. You can’t enter lesson plans from your phone. This is so inconvenient! Additionally, the entire system of entering lesson plans takes so long. My prep time isn’t enough anymore because of all the hoops you have to jump through just to post an activity. TL;DR I sincerely recommend choosing a different platform if you care about professionalism, parent engagement, or completing lesson plans efficiently.
  • USED to LOVE brightwheel...... Oct 2, 2017

    By AmberGee1993
    We used to LOVE brightwheel. We have been using it for almost 2 years now. It was free, and they priced themselves on ALWAYS being free, but that changed when they asked us to try the premium version, which had lots of cool new features, such as videos, or assessment tools! All awesome features, but the owner would not pay for prices they were asking for so we couldn’t use brightwheel premium anymore... When we went back to the free version.. so many of our beloved free features such as parent messaging, incident reports, name to face, etc. are no longer available for free users. :( We have worked so hard to get our parents on board, and they all LOVE brightwheel so much and how much we are able to communicate through it. Makes us sad we will no longer be able to use brightwheel anymore. It also brings a lot of confusion that we will have to explain to our parents. 😔
  • Daycare now unable to accommodate schedule due to brightwheel Nov 18, 2019

    By BobBirk
    Noticed my bill for daughters daycare service was more money then usual. So I contacted the manager at children’s first and was told through the new app she would be unable to accommodate my wife and myself’s work schedule . Some weeks we need only part Time care, and other weeks we full time care. I would always be sure to give daycare our schedule months In advance. (Knowing how they are running a business and trying to maximize profits) We were told from the manager the app was to blame and furthermore we can only keep our daughter enrolled and was forced to choose to be “full time” or “part-time” with very very short notice to do so. We are cash paying parents with a 2nd child coming soon. So if I could give bright wheel “0” stars I would.
  • Very Disappointed with this Co Oct 19, 2017

    By Jets14NY
    We have been using the app regularly since our daughter joined daycare over a year ago. The school just informed us that the messaging function will no longer be available starting next week due to it becoming a ‘premium’ feature. This is horrible, taking something away that was included before and that as parents we rely on heavily on a daily basis when we need to communicate with the teacher. If you’re going to have a premium package, make it for new features coming out not for features that your customers have been using for years. I’m sure now other features will follow this path eventually making the whole app useless. Corporate greed at its finest, thanks a lot.
  • Confusing to use Sep 17, 2020

    By Mrs. Nka
    As a teacher, I am saddened my work switched to Brightwheel. First of all, when you are posting or messaging someone, the send button is right above the keyboard. I type fast and amounts of times I have accidentally pressed the send button half way through my message is ridiculous. It wouldn’t be half as bad if you could edit or delete, but to edit or delete the post you have to manually do it for EACH child, you can’t even select multiple kids. There’s no such a thing as a timeline for the whole class, each kid has its own profile that you have to edit. Horrible interface needs major work.
  • Not divorce family friendly Jul 9, 2020

    By Gorillabreeder
    I wish our preschool did NOT use this app. It’s lacks security and privacy for divorced families. I can currently change mine and my ex’s profile photos. Another user should not be able to make changes to my profile. It would also be helpful to create an owner and approved add-on’s, instead of allowing all “parents” full access to make changes to the child’s profile. Again, in a divorce situation this can be extremely difficult to manage. Lastly, the payment method is also not set up for a set of divorced parents. I would encourage the owner of this app to consider making this app user secure.
  • Not a good app Oct 17, 2017

    By KUweatherman
    1) Only have one child? It still makes you click on their name first before seeing updates. 2) Messaging System? Can see a potential lawsuit or class action suit forming from this part of the app. It makes it APPEAR like you are only messaging the child’s teacher. Wrong. EVERY teacher in the center has access to these messages. It is equal to sending a private message in a group chat. Horrible implementation that can lead to seriously awkward situations and even privacy concerns. Highly suggest parents to stay away from this part of the app. Would not recommend.

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