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brightwheel: Preschool & Child Care Management App

brightwheel: Preschool & Child Care Management App

brightwheel

Daily sheets, attendance, billing & learning tools for childcare programs

4.8 Ratings 16K+ Reviews 500K+ Downloads
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About brightwheel: Preschool & Child Care Management App

Daily sheets, attendance, billing & learning tools for childcare programs
see more about brightwheel: Preschool & Child Care Management App

Ratings & Reviews

4.8
15.9K+ Ratings
  1. 5
    89+%
  2. 4
    9+%
  3. 3
    1+%
  4. 2
    0+%
  5. 1
    1+%
Write a Review
  • Revolutionary! Feb 5, 2019

    By Calliegoodwin348
    We have been one of Brightwheel’s longest customers. We started off when the app was small and had just a few features, and we stayed because of the product they have built and we fully believe In Brightwheel & their mission! They have proven over and over that they are listening to us as caregivers and parents as they add all of our requested features. When we were told we would need to move to a paid version earlier this year, there was no hesitation because this has revolutionized our work and our ability to communicate with families. This app helped us immediately contact a parent for a child that was having a seizure, helped us to identify food allergies through the daily food log (that didn’t get lost because it was paper!), and is a selling point for our school because everyone likes having access to know what their child is doing each day! It saves us money on paper, time it takes to write out each activity for each child, and our parents LOVE it! We love brightwheel and I will never have enough positive things to say. Thank you Dave, Jen and team! 💙
    more
  • Feb 3, 2021

    By Nicole Jenkins
    This is honestly the greatest tool ever. As a new mom, going back to work and having to put my 2 month old in daycare was beyond nerve racking for me. With this tool there is the ability for the daycare to log all of her info as well as pictures from the day.
    more
  • Easy and informative! Feb 16, 2021

    By meg xyz
    Our daycare started using this app after the pandemic began - it’s an excellent way to keep parents informed while contact is limited. I love that all info is shared with my spouse, and cuts down on paper for the environment! We have switched classes and see that each teacher has flexibility to use as much or as little as they want. We love the updates throughout the day while working - one item I would mention as feedback is the notifications. I see the notification pop up but if I don’t look at it right away there is nothing on the app icon to alert that I have a notification. I’d love to see something similar to red dots with a number, like when you get a text message or email. I’d also love to be able to “like” an activity log or message item to quickly acknowledge that it was seen (both for parent and teacher). I feel sometimes a thumbs up can cover a response in the activity log that I wouldn’t need to go to the messages to reply.
    more
  • Jan 19, 2021

    By Cooper Stanley
    This app is great, though I suppose it also depends on how well the daycare uses it. Our daycare uploads the times, types, and quantities of her meals. This morning at 8:45 our daughter ate cinnamon raisin bread and a banana. Then, at 9:30, she drank a 6 oz bottle of milk. They also post around 2 pictures a day of her, record her diaper changes, and record her naps! They also use it to send out messages and reminders and w can use it to communicate with them. In addition, we can give access to anyone that we want, so her aunts and grandma can check in on her. The only change that I would want to see is the ability to scroll through past photos. Currently, you have to click the photo from the timeline to view it full screen. TO view the next photo, you have to go back, scroll through the timeline, and then click the next photo. It would be great if you could just swipe through the photos.
    more
  • Feb 18, 2021

    By benita harrison
    Great childcare interactive tool! I love the features and real time communication.
  • Bad for teachers! Bad for kids! Sep 30, 2019

    By mstamell
    Would you rather your child’s teacher have their focus on a tablet, entering information, or would you rather they were with your children, 100% focused, playing and giving them learning experiences? The problem with this app, and similar apps, is that it pulls too much of a teacher’s focus. As a former teacher and current administrator, I have seen how much of a distraction and interruption Brighthwheel is. I get that parents, especially new parents, like to stay informed, but part of sending your child to daycare is learning how to let go. Brightwheel implies no trust between parents and teachers, and it’s insulting. It doesn’t surprise me that a parent, not a teacher, developed this app. Bottom line- a teacher texting their friend vs a teacher entering in what the kids are for lunch; to the children it’s all the same! Their teacher is looking at a screen, not them, and what kind of lesson does that teach?
    more
  • Horrible Oct 9, 2019

    By asmith7769
    We have had brightwheel for 3 months. They have undercharged customers 2 out of 3 months and then sent an apology email both times asking for us to please bear with them. A business can not pay its bills on apologies. They also misrepresented the features of the billing section of this app, one can not send out an invoice immediately or go back and add late charges or extra day charges to customers. They again asked us to bear with them as they fix this glitch and promised a discount until it’s fixed.....no discount. The customers get confused because we have to tell them that brightwheel is undercharging them for some reason that we can’t explain because brightwheel has yet to explain the problem to us. Also customer service is nonexistent after the 1st month. We are currently looking for better quality services and there are many that do the same things and hopefully better!!!
    more
  • Badges do not work May 20, 2020

    By Foxy3ls
    I've had multiple conversations with the developers and they have "taken feedback" and yet no one had addressed the badge issue. "That's the way it works" unfortunately does not work for users of this application. In case developers need clarification: "The iPhone uses badges to indicate that a new message, email, push notification, or voicemail is waiting. Each app with new unread information has a white number with a red background in the upper right hand corner of the appicon. This is a badge." This IS NOT how Brightwheel (looking more like ReinventingWheel) works.. The technicians say that the push notifications on lock screen are the only notification you get and that's the way it is. Once this app comes into some recent century and starts using badges correctly this app would be amazing. But for now it just sits unused and not letting me know about my child so it's a waste of funding and developers time.
    more
  • This app is really bad. Oct 28, 2020

    By Untrustworthy source
    I have a lot of complaints with this app! 1. It looks bad to parents. It is set up so that categories can only be entered weekly, not monthly. This means that on the daily plans, if you use different days for different target areas like we do, it looks to parents like there’s lots of missing areas each day. 2. No sense of community. There is no place for posts to the whole school, or the whole class. Parent engagement with pictures and lesson plans has dropped to almost nothing since we switched to this app. Disappointing! 3. Pictures are incredibly difficult to post, and the appearances of the posts are messy. You must tag each child in the picture, which takes a very long time. The pictures are posted to the child’s profile as an individual post each. This means that the caption you put is repeatedly posted with each photo. It looks so awful and unprofessional! 4. You can’t enter lesson plans from your phone. This is so inconvenient! Additionally, the entire system of entering lesson plans takes so long. My prep time isn’t enough anymore because of all the hoops you have to jump through just to post an activity. TL;DR I sincerely recommend choosing a different platform if you care about professionalism, parent engagement, or completing lesson plans efficiently.
    more
  • USED to LOVE brightwheel...... Oct 2, 2017

    By AmberGee1993
    We used to LOVE brightwheel. We have been using it for almost 2 years now. It was free, and they priced themselves on ALWAYS being free, but that changed when they asked us to try the premium version, which had lots of cool new features, such as videos, or assessment tools! All awesome features, but the owner would not pay for prices they were asking for so we couldn’t use brightwheel premium anymore... When we went back to the free version.. so many of our beloved free features such as parent messaging, incident reports, name to face, etc. are no longer available for free users. :( We have worked so hard to get our parents on board, and they all LOVE brightwheel so much and how much we are able to communicate through it. Makes us sad we will no longer be able to use brightwheel anymore. It also brings a lot of confusion that we will have to explain to our parents. 😔
    more

No reviews available

  • Revolutionary! Feb 5, 2019

    By Calliegoodwin348
    We have been one of Brightwheel’s longest customers. We started off when the app was small and had just a few features, and we stayed because of the product they have built and we fully believe In Brightwheel & their mission! They have proven over and over that they are listening to us as caregivers and parents as they add all of our requested features. When we were told we would need to move to a paid version earlier this year, there was no hesitation because this has revolutionized our work and our ability to communicate with families. This app helped us immediately contact a parent for a child that was having a seizure, helped us to identify food allergies through the daily food log (that didn’t get lost because it was paper!), and is a selling point for our school because everyone likes having access to know what their child is doing each day! It saves us money on paper, time it takes to write out each activity for each child, and our parents LOVE it! We love brightwheel and I will never have enough positive things to say. Thank you Dave, Jen and team! 💙
    more
  • Feb 3, 2021

    By Nicole Jenkins
    This is honestly the greatest tool ever. As a new mom, going back to work and having to put my 2 month old in daycare was beyond nerve racking for me. With this tool there is the ability for the daycare to log all of her info as well as pictures from the day.
    more
  • Easy and informative! Feb 16, 2021

    By meg xyz
    Our daycare started using this app after the pandemic began - it’s an excellent way to keep parents informed while contact is limited. I love that all info is shared with my spouse, and cuts down on paper for the environment! We have switched classes and see that each teacher has flexibility to use as much or as little as they want. We love the updates throughout the day while working - one item I would mention as feedback is the notifications. I see the notification pop up but if I don’t look at it right away there is nothing on the app icon to alert that I have a notification. I’d love to see something similar to red dots with a number, like when you get a text message or email. I’d also love to be able to “like” an activity log or message item to quickly acknowledge that it was seen (both for parent and teacher). I feel sometimes a thumbs up can cover a response in the activity log that I wouldn’t need to go to the messages to reply.
    more
  • Jan 19, 2021

    By Cooper Stanley
    This app is great, though I suppose it also depends on how well the daycare uses it. Our daycare uploads the times, types, and quantities of her meals. This morning at 8:45 our daughter ate cinnamon raisin bread and a banana. Then, at 9:30, she drank a 6 oz bottle of milk. They also post around 2 pictures a day of her, record her diaper changes, and record her naps! They also use it to send out messages and reminders and w can use it to communicate with them. In addition, we can give access to anyone that we want, so her aunts and grandma can check in on her. The only change that I would want to see is the ability to scroll through past photos. Currently, you have to click the photo from the timeline to view it full screen. TO view the next photo, you have to go back, scroll through the timeline, and then click the next photo. It would be great if you could just swipe through the photos.
    more
  • Feb 18, 2021

    By benita harrison
    Great childcare interactive tool! I love the features and real time communication.
  • App works well Nov 18, 2020

    By Em0319
    I use this app for my two kids who attend daycare. It’s great to see real-time what they are up to during the day and to communicate with daycare. I love that photos and videos can be posted in here!! This really helps me to feel more connected to daycare, especially when pick up and drop off can be busy and doesn’t leave time for much discussion with the daycare staff. It’s also super convenient for making daycare payments. Improvement Ideas - 1) Can you add a lost & found section that all parents can have access to? We have lost clothes at daycare and also had clothes sent home with us that aren’t ours. It would be awesome to have a spot to post photos of lost items or ISO posts that can be seen by other parents. 2) When I’m messaging about vacation days, early pick ups, etc. it would be nice to have an area to do that for both kids instead of having to post twice under each child’s tab.
    more
  • Great communication Jun 20, 2019

    By S303606
    As a parent, this app has been easy to use and a great way to communicate with my child’s teachers, see exactly when his activities are happening etc. I loved the recent addition of being able to “like” or “heart” photos and videos but I would love to see the ability to add comments to any of the logged activities (feedings, diaper changes, photos/vids, etc), so that I don’t have to message the teachers with a question or comment about a specific event and a note or comment can be threaded to it instead. Otherwise, I’d readily recommend this to any of my friends whose childcare providers don’t have a good, automated way to communicate.
    more
  • Review Mar 3, 2018

    By CherryBlossomLuv
    We use this app for my daughter‘s daycare. I really like it it’s very helpful I can login anytime and as long as the daycare updates everything with her day I can know restrooms breaks what she had for snack and lunch. You can also make your payments online I really like that. However I do not like that when you bring Brightwheel up online on my computer you cannot send or receive the messages. That really needs to be updated some people are not allowed to have their cell phones and you need to be able to communicate about your child through the Internet as well.
    more
  • No Touch ID Support? Oct 5, 2017

    By Adam V.
    Overall, I like the Brightwheel app. It gets the job done and allows my wife and I to stay in touch with what’s going on during our son’s day at daycare. However, one thing that’s baffled me since we started using this app about a year ago is that it doesn’t support Touch ID or a passcode to access the app. If your phone is unlocked and someone picks it up, they can get right into this app. I keep thinking that Touch ID/passcode support will be incorporated in a future release, but after several releases now, I have yet to see the feature added.
    more
  • Great app May 28, 2019

    By Wassssup7
    As a parent, I love getting updates throughout the day on my child. The ability to now get videos has been wonderful. There could be improvement in the lag time between when the teacher posts and when we get the notification. I would also suggest adding teacher profiles or pictures so that the parents can see which teacher is posting the updates. As someone who struggles with names, the faces would be extremely helpful.
    more
  • Good start, some key features still needed Jun 28, 2018

    By M_Princess
    This app is fairly reliable, intuitive to navigate and has a clean, appealing UI. Adding a few key features for parents would take it to the next level: 1. Display who sent a message. Currently, I only know if a note is from my child’s teacher, preschool director or an assistant if she/he remembers to sign their name. 2. Allow message threads. I need to be able to reply back to a specific message (this is compounded by not knowing who wrote a message). 3. Badge notifications. I want to be able to see quickly whether there are new notifications without opening the app and scrolling. 4. Enable payments. I should be able to view and pay an invoice from within the app. With these 4 features, this app would be a solid five stars. A bonus feature would be the ability to customize notifications by child (e.g. I have two kids and want to receive food notifications for one child but not the other).
    more
  • Great until recently Nov 22, 2019

    By BH216
    I have been using Brightwheel for my in home daycare since the very beginning when it first premiered on Shark Tank. It has always been a useful tool for me, and my daycare parents have enjoyed it too. Recently, however, the app itself has been extremely, painfully sluggish, making check-in very inconvenient for parents and activity updates throughout the day very burdensome for me. I emailed customer service about the issue and have received no response, which has added to my frustration. I hope this can be remedied so I can get back to loving this app as much as I used to!
    more
  • Double view May 25, 2020

    By Causal game player
    I am both a staff member who uses this app as well as a parent of a child who uses the app. As I parent I like it. My son’s teacher is able to communicate with me and share stuff going on. As a staff member I hate that certain features are “premium only” especially the message feature. It doesn’t make sense that as a parent I can message in but as a staff member I can’t answer back on the same screen. Also would love the ability to tag certain pictures into categories to make finding them for NAEYC portfolio easier.
    more
  • It works well, but..... Jul 23, 2018

    By weh114
    It’s missing the basic function of notification badge app icon to display how many notifications are awaiting you. I’ve missing many messages after seeing the pop up and then forgetting to go back and look at it. The app icon would be very helpful. My other complaint is if I get a motivation about a note I click on it and it takes me to a menu where I now have to choose which child the note is for. This should be done automatically without me guessing.
    more
  • Mostly good- lacking two way communication Aug 30, 2018

    By princess00808
    As a parent using the app, I love getting the real time notifications regarding my child’s day. I do wish there was a way for me to like or acknowledge that I’ve seen the posted pics or notes without writing them a message. The teachers have no way of knowing that their hard work posting everything is actually getting checked by the parents. Big issue for me. Fix that and my rating moves to a 5.
    more
  • Bad for teachers! Bad for kids! Sep 30, 2019

    By mstamell
    Would you rather your child’s teacher have their focus on a tablet, entering information, or would you rather they were with your children, 100% focused, playing and giving them learning experiences? The problem with this app, and similar apps, is that it pulls too much of a teacher’s focus. As a former teacher and current administrator, I have seen how much of a distraction and interruption Brighthwheel is. I get that parents, especially new parents, like to stay informed, but part of sending your child to daycare is learning how to let go. Brightwheel implies no trust between parents and teachers, and it’s insulting. It doesn’t surprise me that a parent, not a teacher, developed this app. Bottom line- a teacher texting their friend vs a teacher entering in what the kids are for lunch; to the children it’s all the same! Their teacher is looking at a screen, not them, and what kind of lesson does that teach?
    more
  • Oct 17, 2020

    By Jamal Walker
    The QR scanner in the app isn't working. It was working fine and then just stopped. A red line flashes in the frame where you scan. I am now unable to check my child in. I've tried uninstalling and reinstalling and that didn't work. My phones (galaxy 9s) Qr scanner works fine outside the app Everything else works fine within the app . PLEASE HELP!
    more
  • Recent update has poor usability Jan 29, 2019

    By iamdlu
    In general I love this app, however a recent update made scrolling a feed very difficult because one can no longer swipe/scroll when a picture is touched first. It is as if the app can’t tell the difference between swipe and tap actions. When a photo takes up a large portion of the screen, as it often does, users must find that sliver of header to scroll. Rapid scrolling near impossible because you are bound to touch a picture which then halts the scrolling. Please fix.
    more
  • Scrolling issues Jan 30, 2019

    By peachy_keen10021
    App was great until they recently changed the way to scroll down the screen. Previously, you can touch anywhere on the screen to scroll down but with recent change or update to the app, if you touch a picture or video it will take you to the picture or video and cannot scroll down/up. This is very annoying, please bring back the old better brightwheel!
    more
  • Bad Software Apr 27, 2020

    By Nico Foxx
    The video feature (which is why I paid for the app) wasn’t posting the videos I recorded. After minimal effort on their behalf of trying to solve my problem they stated that technology wasn’t certain and they can’t fix my problem. My videos weren’t posting to the children’s timelines so the purpose of having the app was gone because no one wanted to solve my problem. Taking my business elsewhere.
    more
  • Horrible Oct 9, 2019

    By asmith7769
    We have had brightwheel for 3 months. They have undercharged customers 2 out of 3 months and then sent an apology email both times asking for us to please bear with them. A business can not pay its bills on apologies. They also misrepresented the features of the billing section of this app, one can not send out an invoice immediately or go back and add late charges or extra day charges to customers. They again asked us to bear with them as they fix this glitch and promised a discount until it’s fixed.....no discount. The customers get confused because we have to tell them that brightwheel is undercharging them for some reason that we can’t explain because brightwheel has yet to explain the problem to us. Also customer service is nonexistent after the 1st month. We are currently looking for better quality services and there are many that do the same things and hopefully better!!!
    more
  • Badges do not work May 20, 2020

    By Foxy3ls
    I've had multiple conversations with the developers and they have "taken feedback" and yet no one had addressed the badge issue. "That's the way it works" unfortunately does not work for users of this application. In case developers need clarification: "The iPhone uses badges to indicate that a new message, email, push notification, or voicemail is waiting. Each app with new unread information has a white number with a red background in the upper right hand corner of the appicon. This is a badge." This IS NOT how Brightwheel (looking more like ReinventingWheel) works.. The technicians say that the push notifications on lock screen are the only notification you get and that's the way it is. Once this app comes into some recent century and starts using badges correctly this app would be amazing. But for now it just sits unused and not letting me know about my child so it's a waste of funding and developers time.
    more
  • This app is really bad. Oct 28, 2020

    By Untrustworthy source
    I have a lot of complaints with this app! 1. It looks bad to parents. It is set up so that categories can only be entered weekly, not monthly. This means that on the daily plans, if you use different days for different target areas like we do, it looks to parents like there’s lots of missing areas each day. 2. No sense of community. There is no place for posts to the whole school, or the whole class. Parent engagement with pictures and lesson plans has dropped to almost nothing since we switched to this app. Disappointing! 3. Pictures are incredibly difficult to post, and the appearances of the posts are messy. You must tag each child in the picture, which takes a very long time. The pictures are posted to the child’s profile as an individual post each. This means that the caption you put is repeatedly posted with each photo. It looks so awful and unprofessional! 4. You can’t enter lesson plans from your phone. This is so inconvenient! Additionally, the entire system of entering lesson plans takes so long. My prep time isn’t enough anymore because of all the hoops you have to jump through just to post an activity. TL;DR I sincerely recommend choosing a different platform if you care about professionalism, parent engagement, or completing lesson plans efficiently.
    more
  • USED to LOVE brightwheel...... Oct 2, 2017

    By AmberGee1993
    We used to LOVE brightwheel. We have been using it for almost 2 years now. It was free, and they priced themselves on ALWAYS being free, but that changed when they asked us to try the premium version, which had lots of cool new features, such as videos, or assessment tools! All awesome features, but the owner would not pay for prices they were asking for so we couldn’t use brightwheel premium anymore... When we went back to the free version.. so many of our beloved free features such as parent messaging, incident reports, name to face, etc. are no longer available for free users. :( We have worked so hard to get our parents on board, and they all LOVE brightwheel so much and how much we are able to communicate through it. Makes us sad we will no longer be able to use brightwheel anymore. It also brings a lot of confusion that we will have to explain to our parents. 😔
    more
  • Daycare now unable to accommodate schedule due to brightwheel Nov 18, 2019

    By BobBirk
    Noticed my bill for daughters daycare service was more money then usual. So I contacted the manager at children’s first and was told through the new app she would be unable to accommodate my wife and myself’s work schedule . Some weeks we need only part Time care, and other weeks we full time care. I would always be sure to give daycare our schedule months In advance. (Knowing how they are running a business and trying to maximize profits) We were told from the manager the app was to blame and furthermore we can only keep our daughter enrolled and was forced to choose to be “full time” or “part-time” with very very short notice to do so. We are cash paying parents with a 2nd child coming soon. So if I could give bright wheel “0” stars I would.
    more

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