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Bird

Bird

Bird Rides, Inc.

Get access to shared e-scooters and personal electric vehicles worldwide.

4.8 Ratings 931K+ Reviews 5M+ Downloads

Ratings & Reviews

4.8
930.6K+ Ratings
  1. 5
    92+%
  2. 4
    3+%
  3. 3
    1+%
  4. 2
    1+%
  5. 1
    3+%
Write a Review
  • Apr 5, 2021

    By Bill Wisniewski
    Very nice miles vrs feet saw much more dc than walking does not give the exact battery level and told me areas of parking no access to it I think the construction was part of it but should have a alternative other than locking out. Died on me had to walk to parking spot. Where there is a bicycle trail you have to use the bicycle lane. It just warned me then locked
    more
  • Community service. Jul 10, 2019

    By Listen to this, trust me.
    Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.
    more
  • Apr 10, 2021

    By Despues Green
    Gonna have to review this again later when I have more experience but I was finally able to ride one of these city scooters and man it's so fun, I can see why people enjoy them. I have to get to know the rules and all that for them but other than that I look forward to having this experience again.
    more
  • Great pricing, even when you mess up Oct 10, 2018

    By Vulpas
    So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
    more
  • Apr 3, 2021

    By Tony Howell
    I loved this last year. Due to space constraints I had to delete it (none in my home location) Traveling again and went to reload it, but it won't load. Stuck in pending. Don't delete it......
  • Don’t work for this company Nov 7, 2019

    By Mrs.Ruffcorn
    I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
    more
  • Mar 27, 2021

    By Zach Lucia
    I tried to use the Bird app for the first time today in downtown San Fransisco. It let me rent the scooter, just so I couldn't unlock it. "No big deal," I thought, "I'll just cancel the ride." However, due to Birds "parking" system, I got a five dollar abandonment fee for daring to try and unlock a scooter which was LOCKED BY SOMEONE ELSE. I strongly suggest downloading Lime instead of this rip-off. Or maybe buy a lottery ticket, its value is certainly comparable.
    more
  • Update charger experience seriously needed Jul 20, 2018

    By Magne333
    This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
    more
  • Apr 8, 2021

    By Marco Carrera
    Updates. I was riding their scooters last summer and I was having some issues with the app. Now they got worse, the scooter stops working in the middle of a ride, leaving me stranded and in a dangerous situation. Support used to be responsive but now they just reply with canned automatic text about customer satisfaction. Terrible service I will try out Spin.
    more
  • Evil Corp Nov 15, 2019

    By donthereal
    I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
    more

No reviews available

  • Community service. Jul 10, 2019

    By Listen to this, trust me.
    Bird does more than rent customers scooters out, they help people out. Offer discount program for commuters. Customers service is over the standard reputable, they respond as fast as they can and that’s not an hour or so. It’s under 30 mins or less. Average for me it’s 3-7 minute they respond with concern, check to make sure I’m ok, offer what they can do for me. Beyond corporation metaphor image, they take humanity actions. They help out. Scooters always get maintained, spite of sour lime, I have almost gotten run over by cars and bus few times, almost crash into wall because lime is behind with maintenance. I am proud of their company spread across the world. But maintenance here in America....I don’t know. I never had problem with bird. I wonder why I love birds now? Sign up with bird. You won’t regret it. Make sure you got something in your pocket and they will provide you excellent service you need.
    more
  • Apr 10, 2021

    By Despues Green
    Gonna have to review this again later when I have more experience but I was finally able to ride one of these city scooters and man it's so fun, I can see why people enjoy them. I have to get to know the rules and all that for them but other than that I look forward to having this experience again.
    more
  • Great pricing, even when you mess up Oct 10, 2018

    By Vulpas
    So first off, I’ve had around 20 rides and loved all but one (the scooter was damaged but you can report things like that easily in the app). It’s FAST, FUN, and so convenient! Best of all? The price. Phenomenally low costs, I joy-rode around a park with my mother one day for over an hour, and we each paid less than $9. That system was put to the test today when I took an emergency Bird and made it to my meeting just in time—naturally, I forgot to lock it and presumably left the meter running so to speak. I realized this an hour later and checked the app ready to be disappointed, but it recognized that 40 of the minutes it had been unlocked were spent immobile and I was only charged for the time I actually used it. Incredible system!! It’s how things should be, but how they so rarely are; keep it up Bird, and don’t mind the bad press, you are loved.
    more
  • A Bird Charger’s Review Oct 17, 2018

    By Absuwjwsush
    This is a fun side gig, and I love riding the scooters. The app is fast on iOS 12 and it seems like this has really good potential! However: People are straight up stealing them. Just 2 days ago I saw a delivery kid with a U-lock on the bird he was using. People are hoarding them on private property and using them like personal scooters, which makes collecting them to charge really hard or almost impossible. Or, maybe they’re hoarding them to wait until they lose battery to get a higher price for charging them? Either way....I think you all should figure out a way to combat this. Maybe do what the grocery stores do and lock the wheels outside a certain radius or after a certain time. OR maybe impose fines for keeping a bird past a certain time once unlocked, or make the alarms a lot louder. This would make things a lot easier for you and us!
    more
  • Suggestion Oct 16, 2018

    By MDDiegoBello
    As someone who rides around sometimes with a charger for this company, I suggest you guys implement fines for bad parking. I live in Atlanta and there are a bunch of scooters parked inside parking garages and in residential buildings. It becomes a nightmare to go around looking for birds when they are at someone’s apartment or inside a building because she doesn’t trespass so she wastes time and gas driving around to find herself looking at a building and contemplating why do people park inside. Add fee for bad parking, make people park in the streets. In that way, you don’t take the chance of losing the scooter, easier for chargers to pick it up and have it ready in the morning 100% charged and also report more damaged scooters so the customers don’t pay for damaged scooters. As a customer that I am, I’m very happy with Bird!!!
    more
  • Apr 5, 2021

    By Bill Wisniewski
    Very nice miles vrs feet saw much more dc than walking does not give the exact battery level and told me areas of parking no access to it I think the construction was part of it but should have a alternative other than locking out. Died on me had to walk to parking spot. Where there is a bicycle trail you have to use the bicycle lane. It just warned me then locked
    more
  • Apr 3, 2021

    By Tony Howell
    I loved this last year. Due to space constraints I had to delete it (none in my home location) Traveling again and went to reload it, but it won't load. Stuck in pending. Don't delete it......
  • Great Concept Dec 27, 2018

    By RhiaRhiaRhia
    My review is 4 and not 5 stars for a few reasons. First one being the new “balance” feature; I think paying for individual rides is more practical than having to add $10, $20, or $50 onto the account when my average ride costs less than three dollars. I wish there was an option to still pay for single rides one at a time. Second, the fact that the scooter unlocks and starts charging me money, yet doesn’t want to “connect” to my device, so therefore the scooter doesn’t start. But is somehow still unlocked.. I’ve had to call at least 5 times for refunds due to these errors. Props to customer service though, they’re always helpful. Overall I love riding these scooters but there could be a few minor improvements.
    more
  • Charger life is tough Sep 3, 2018

    By dubbyaPOW
    There’s lots of competition and my mind is kind of blown by the amount of cheating and hoarding. The only thing that surprises me more is that bird doesn’t really seem to do anything about it. I forgot to scan one of my Birds and immediately got put on a 4 day suspension where I could not charge, so I’m not sure how these cheaters pull off 10 or 12 birds in a garage for a week. Bird also won’t release more chargers, so charging more than 8 or 9 birds a night is tough and at $5 a piece (which is pretty normal, the higher priced ones are usually dead markers) it’s hard to get the right time/money ratio. Over the weekend I usually get crazy and spend 3 or 4 hours each day collecting and sorting birds. I usually charge 12 or 13. One day I did 25, that was a long one.
    more
  • Just a baby Dec 28, 2018

    By Nicholas Galindo
    The ride are simple the get you to and from. Tech is okay could be a lot better but good for just being a baby. The real thing I'd say make immediate improvement on is the scooter itself. It could have better wheels and overall quality structure could be improved. What if we added levels to better scooter as in basic, and premium. Premiums can offer Bluetooth speakers, or something flashy. Something along that line. Give the riders a different experience. Something to separate and improve the over to competitors. Now we could talk about adding a month service where you personal rent the scooter for a cheaper price and they charge it at home and eliminate the middle man charges ..........let's now go on a ramble now .
    more
  • Mar 29, 2021

    By X Taylor
    I am trying to sign up for the bird flyer program, but my app does not have the option to switch to charger mode. I live in Little Rock where Bird scooters were just recently made available in the city, so I am wondering whether the Bird flyer program is not available in my area or if Bird has moved away from the traditional charger model.
    more
  • A little glitchy Dec 31, 2018

    By psbuckley
    I’ve been both a charger and a mechanic and both sides of the app have issues that seem to go away and then re-appear. 1. Starting the app initially always goes well, but occasionally the toggle to switch to charger/mechanic mode either does not appear or takes several seconds or a couple minutes to show up. This occurs on both my and my girlfriends phones. 2. On the charger side, Bird seems to waffle between wanting to use damaged-bird nests and not using them. This seems to change back and forth depending on (possibly) who did the update and what version they chose to build off of. This is easy! What will you do when you have a hard issue to resolve? 3. Also on the charger side, the option to mark a bird as damaged is currently not available (See last two sentences of item 2 above). 4. All of these issues have been reported to the charger help desk, but the info seems to go NOWHERE! Here is a typical example of the the response you get when asking a question - “Charge and release as normal” If the question were this simple, there would be no reason to send the question and no use for a “help desk”. Bird might be a great company someday. Right now, they have a tremendous amount of work to do.
    more
  • Software lacking Dec 16, 2018

    By Nate hdrkdhdnd
    I has a charger that makes money by charging scooters for BIRD, I can’t stand the fact that whenever a scooter won’t release in the morning because of a network error, I have to wait a day or two for them to remove it from my list so I can go out and get more scooters. I lose a lot of money this way and it’s stressful. You cannot pick up scooters when there is an overdue scooter in your “tasks“ menu . Maybe they can put an option in the app so that when a charger cannot release a Bird he can just tap on the scooter in “my tasks“ and it will give him an option that says “cannot release bird“ that way it is removed from his “tasks“ and they can resolve it back at the office while he is still able to pick up scooters that night and continue making money.
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  • Good but needs improvement Aug 31, 2018

    By Princess_uni
    So I was walking home from school land I seen a lot of people on these scooter things which was really interesting so anyways I have used the app and service for quite some time I love how easy it is you go up to a bike scan and unlock it and enjoy your ride I have been really pleased with it but I feel it’s needs improvement the other day I was looking for a scooter to get me to downtown Long Beach the app does not have a gps route for you to route to the scooter I find myself looking for the scooter and some times people take the scooters in there home or on private property which is annoying the only scooters I’m available to find is at lbcc and near the pike I wish that they can had a more executed interface when looking for the scooter
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  • A chargers take Dec 19, 2018

    By Migglerocha
    Leaves a lot up to chance. You just have to not stress and put your faith in the system and the technology which can be uncomfortable. Sorta dangerous riding potentially damaged or dead birds. I’ve had multiple accidents where a bird shut off while I was riding it and me thinking “oh I’ll just hit the power button and it’ll be fine” well, I found out that when you turn it back on it locks. So me going 12 mph and all of a sudden the scooter locks will most definitely throw you off. I had road rash and a bloody leg and foot...... “it’s great!” Ps. There are basically no nests to drop off birds with in a 2 mile radius if I’m not there by 4:45 am which is ridiculous Bc I can’t even drop them off until 5am (please fix)
    more
  • Update charger experience seriously needed Jul 20, 2018

    By Magne333
    This is a review from a chargers perspective. If your downloading this app to become a charger you may want to hold off for the next few updates. Being a charger seems great until you find out how confusing and frustrating it is. You guys at bird need to hire more user experience IT guys because the app is seriously lacking on the charger side. You guys need to clear all of the red scooters off of the map. Its a terrible idea and makes things more confusing for the chargers. If you guys need help locating lost or damaged scooters you should hire a more dedicated team to do so. All these red scooters are cluttering the map! Most them should at least should drop off from the map after a few days of not being found. The same goes for the yellow scooters. You guys should aim to make charging as simple as possible! It shouldn’t be a scavenger hunt to find a scooter you want to charge. You guys are seriously wasting peoples time and gas by having these miscellaneous birds that are not even at the location. If someones says the bird is not there it needs to be removed from the map (period). Or hire a dedicated person to go around and check if the birds are really even there. Something seriously need to change if you want to see a better turn out for charging these scooter. Others wise you have people out here wasting precious time.
    more
  • False advertising Oct 26, 2019

    By Marlones
    I had a mixed experience with them. The good: First scooter I found worked perfectly and it took me on a 1.2 mile ride flawlessly. There was a tutorial, and I felt very safe in terms of how to use it, and the tutorial does a pretty good job in showing you how to do everything. Very nice in that aspect. Scooter was in good condition and it was easy to start and finish (park). The bad: they say it’s $1 to start and then $0.15 per minute. My ride was 1.2 miles, in 16 minutes. So the math goes: $1 to start, plus $2.4 for the 16 minutes. If the taxes were 20%, that would be $0.78 and so my generous estimate would be $4.18 for the ride. Except they charged me almost $8. That’s not fair. It’s actually false advertising and they should be punished for doing that. As a first timer, they did not impress me, and didn’t stick to their word either. The result is a 2-star rating, unfortunately. That’s actually generous after their false advertising.
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  • Disappointed Oct 9, 2018

    By MarissaRinCat
    This is my second time I’ve come up with an issue with this company. The third time I rode one of their scooters I fell off due to their brakes not working and they didn’t do anything for my injuries. And now one of their scooters was not working properly, I immediately canceled my ride (it was only 10feet of trying to work the scooter) and I’ve yet to get a response to refund my $10 they charged me for TRYING to use their scooter. The customer should not be the one punished for your BROKEN SCOOTERS! I want my refund! I’m very unhappy with your broken scooters placed on the streets to “use”. Unless you want to play a game of chance (get injured/ have your money taken) don’t use this company. Yeah the ride is cool when it actually works but I haven’t gotten a chance to fully enjoy due to these constant issues I have been having with their product and the company not helping out with it.
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  • Makes chargers lives miserable Dec 20, 2018

    By hutegger
    The idea is great - the implementation needs plenty of improvement! * Showing birds that are lost, cluttering the map, sending people on wild goose chases without a chance for success * often displaying error “something went wrong”, with no indication how to make it work, often not even possible to see what state the process is! * displaying birds that have long been picked up - either by riders or chargers * „help“ feature hidden, difficult to get to, copy function partially disabled * damage report doesn’t allow text, but has only subset of what could be wrong. * fully charged birds show as 1/2 charged in app * filter in „find birds“ map loses values when leaving and going back in * pics taken and sent through help dialog get lost * help dialog gets stuck to the point where the app has to be killed and restarted to be useable And more issues i can’t remember right now! All in all, the app, the processes, and the scooters are in dire need of improvement! For the little money even if everything goes smoothly it is barely more than minimum wage. But, things hardly ever go smoothly! I can’t remember a single instance were both the capturing and releasing went without a single problem - and I’m doing this for 4+ months now!
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  • Works like other electric scooters but not as good. May 5, 2019

    By Amazingdriver
    Was in Paris and found all the electric scooters that populated the city since my last visit. It looked like bird was one of the more prominent around where I was so I decided to download the app and give it a try. Apple Pay wouldn’t let me put money on my bird account. Had to manually enter credit card info twice. Once I got started, first scooter didn’t work. The app unlocked it and the scooter came to life as it should but the propulsion wouldn’t work. So parked it and got another one. All others I didn’t have issues with. A few days later I was hungry and decided to take a scooter to grab a bite to eat and come to find out, THEY TURN OFF ALL SCOOTERS AT 9pm!!! I seen all other brands of scooters roaming around the city late at night but just not Bird. Should have went with one of the alternate brands from the get go
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  • Don’t work for this company Nov 7, 2019

    By Mrs.Ruffcorn
    I became a charger for this company and just completed my first release today. All was well, I released the Bird to the correct location, completed my task and went on my way. At 10 am I began receiving notification that my Bird was late to release. I went to check my tasks and nothing was there but I also noticed that my pay out was not listed either. I contacted support and was told that they did see the release completed so they “removed” it from my tasks (although it was never there). When I responded asking for my payout, I was asked to provide screenshots of my location on the Bird map, a screenshot of the error I received when releasing, and a picture of the location I was releasing. As it was now 6.5 hours since I released the Bird, it was impossible for me to provide this information. When I responded stating this information, I was essentially told “Too bad, so sad. Next time do all these things because you will have to request a pay out every time you release.” When I asked again for my payout, I given a link to an article in the FAQs as to the reason for my lack of payout due to faulty release, even though I was never told that there was actually an issue. By the time this was said and done, this company wasted more time and money creatively telling me no than it would have cost to just pay out the measly $3. I am throwing away my chargers and discouraging anyone I can from using or working for this company.
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  • Mar 27, 2021

    By Zach Lucia
    I tried to use the Bird app for the first time today in downtown San Fransisco. It let me rent the scooter, just so I couldn't unlock it. "No big deal," I thought, "I'll just cancel the ride." However, due to Birds "parking" system, I got a five dollar abandonment fee for daring to try and unlock a scooter which was LOCKED BY SOMEONE ELSE. I strongly suggest downloading Lime instead of this rip-off. Or maybe buy a lottery ticket, its value is certainly comparable.
    more
  • Apr 8, 2021

    By Marco Carrera
    Updates. I was riding their scooters last summer and I was having some issues with the app. Now they got worse, the scooter stops working in the middle of a ride, leaving me stranded and in a dangerous situation. Support used to be responsive but now they just reply with canned automatic text about customer satisfaction. Terrible service I will try out Spin.
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  • Evil Corp Nov 15, 2019

    By donthereal
    I have never wrote a review for anything, ever, but their customer service was so awful and unaccommodating that I must warn. I took a trip to LA from NY and thought I’d try it out. (NY doesn’t have e-scooters) the first screen said $6 for 30minutes. Ok, I rode for a few minutes and stopped at a convenient store, locked it on the app so no one takes it on my dime. So one would think I have 27 minutes left that I paid for. Got back on, rode a few more minutes, stopped again, locked, came back, rode again. I did this 4-5 times and they were charging me $6 each time I stopped and started. NO Where did it say you only get 30 CONTINUOUS minutes. It was displayed to me that I get 30 minutes and they should be accounting for the time like Lyft does. I disputed the $42 my bank account was charged for riding 1.5 miles total, and they played dumb and gave me the run around and never returned the money they stole. This is no way to treat a Future customer when NYC legalizes e-scooters. I run the bike lanes in the Upper East side, talking to all the bikers everyday. I’ll be sure to put the good word out for your company in my town so when you get here, we know how great Lyft e-scooters are. Im not even going to get into how the Bird scooter disconnected from the network mid street crossing (locks up and can’t move) almost killing me because the light had changed, and left me stranded far away from any other scooters.
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  • Apr 5, 2021

    By Steve De Graw
    I was charged $15 to never ride a scooter. All three scooters I tried to ride were locked and never became unlocked. The minutes kept ticking.... and I had to try and oark a locked scooter in a different location than where I supposedly got it from. I have also tried to contact them about this erroneous charging but to no avail. DO NOT USE THIS APP FOR ANYTHING. THEY STEAL YOUR MONEY FOR NOT, I REPEAT NOT, RIDING THEIR SCOOTERS.
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