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BioLife Plasma Services

BioLife Plasma Services

Takeda Pharmaceuticals

Donating plasma just got easier with the BioLife Plasma Services mobile app.

2.8 Ratings 14K+ Reviews 500K+ Downloads

Ratings & Reviews

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  • img Community

    App doesn't work properly can't view promotions May 3, 2021

    By Corina
    The new app doesn't work properly. I can't log on unless I cancel 1st then log on. After I log on I can't view my promotions. I have no idea how long I have left for any promotion I currently have. I also can't view how much I have on my card. I have to call the number on my card to know how much I have. The app no longer let's keeps your sign in info. You have to go through to many steps to use it. Please bring back the old app.
  • Security login Apr 26, 2021

    By Steve Redmon
    The app is easy to use with a few items that would get it closer to a five star rating. 1. Allow for Touch ID access. This is helpful when a donor is setting their next appointment while making a donation. 2. Allow the make a donation piece to make a suggested date. I have a set pattern I use to maximize my donation appointments. However, my spouse does it sporadically and has to click multiple times to get a date available option. 3. For referrals, it would be nice to have a pre-filled form or message to send to a referral with current donation center information. Thanks for the good start and continue to improve.
  • Continuous login Apr 27, 2021

    By Onyxhead
    I thought this last update was to fix this issue, but it didn’t. The previous update caused an issue that makes you have to login every time. It was great to just have it logged in all the time rather than having to login every time you use the app. Other than that I think the app is great.
  • Mediocre update May 3, 2021

    By 6leslie6
    Previous app was very glitchy.....this app works much better, BUT log in info isn’t saved and you have to completely type everything in each time...i hate it!
  • New update did... what? Apr 26, 2021

    By 😜TheAwesome
    For over a year now, I have not been able to successful add an appointment to my calendar, it always glitches out. Also, now I have to type in my email address and password every time instead of just using my fingerprint? It’s literally on my phone, I should have the option to just stay logged in or to make it faster to log in.
  • Apr 30, 2021

    By kris k.
    App sticks, at times, after selecting donation on number of children. Even if you don't select that option, it just opens up on its own. You must close out of app and restart app in order to proceed. The app won't allow you to scroll down to reschedule an appointment and it does not remember your log in information and you must enter it every time, if you can log in at all. App freezes as well. Old app was much friendlier to use.
  • Can’t log in Apr 27, 2021

    By Kaykaymour9387
    I haven’t been able to log into my account for days. I’ve reached out to the website directly, and the Facebook page with no response. Today there was an ‘update’ on the app. I deleted it and downloaded it again with the issue still happening on the app and website. I donated for the first time last week and had an appointment this past weekend scheduled. I needed to reschedule it, couldn’t log on, opted to cancel through the text reminder and it said in response it couldn’t find my appointment. The system has been so messed up I didn’t want to take the chance payment would not work because I’ve seen complaints about payouts before. I am trying to complete the $1000 sign on bonus but they are making it literally impossible as I still can’t schedule and have continually been met with an error message with [4]. The least they could do is extend the bonus timeframe because of this ongoing issue.
  • Apr 26, 2021

    By Lisa Becker
    The old app worked great! This one is terrible. It does not remember your username so you have to type everything in everytime. 90% of the time I can't use the app to schedule an appointment, I have to use my computer because the appointment page will not scroll past 8:55 a.m. I was hoping this new update (4/22/21) would fix all of the issues but it is not any better.
  • Why? May 3, 2021

    By pray4pie
    Why on earth do I have to keep logging in manually now? They could’ve at least made it so that it would save your email so that you don’t have to type it in every single time. What’s more, periodically, I guess the app decides your password is no longer valid? I’ll use the same password and email for a while, then have to do a password reset to make anything work until the app again later decides that password is no longer valid. Also, “you can’t re-use the same password” means I have to keep coming up with new passwords all the time, which is really annoying. Why is this app so bad?
  • You have to sign in EVERY TIME!! Apr 29, 2021

    By iGenius 417
    So the biggest problem with the old app was you kept having to sign out and sign back in as “current donor” every time. When they came out with the new app I was like, ahh yes finally they fixed it. Then I discovered no they didn’t. Even worse at least the old one knew who I was and I just had to have it scan my face. Now I have to enter my email and password every time! What was this update for? If it was to make the font so small so that people with bad eyes can’t read it you mission accomplished! I see what they were going for a sleeker cleaner design but all you’ve done is make it look sterile and complicated like an old windows operating system written in Linux. It’s such a simple app how can you get this wrong?? Who are you paying to make this for you cause you’re paying the wrong people, and most likely paying waaaayyyy too much. Especially for the work they are doing cause they are failing terribly.
  • Security login Apr 26, 2021

    By Steve Redmon
    The app is easy to use with a few items that would get it closer to a five star rating. 1. Allow for Touch ID access. This is helpful when a donor is setting their next appointment while making a donation. 2. Allow the make a donation piece to make a suggested date. I have a set pattern I use to maximize my donation appointments. However, my spouse does it sporadically and has to click multiple times to get a date available option. 3. For referrals, it would be nice to have a pre-filled form or message to send to a referral with current donation center information. Thanks for the good start and continue to improve.
  • Continuous login Apr 27, 2021

    By Onyxhead
    I thought this last update was to fix this issue, but it didn’t. The previous update caused an issue that makes you have to login every time. It was great to just have it logged in all the time rather than having to login every time you use the app. Other than that I think the app is great.
  • Mediocre update May 3, 2021

    By 6leslie6
    Previous app was very glitchy.....this app works much better, BUT log in info isn’t saved and you have to completely type everything in each time...i hate it!
  • img Community

    App doesn't work properly can't view promotions May 3, 2021

    By Corina
    The new app doesn't work properly. I can't log on unless I cancel 1st then log on. After I log on I can't view my promotions. I have no idea how long I have left for any promotion I currently have. I also can't view how much I have on my card. I have to call the number on my card to know how much I have. The app no longer let's keeps your sign in info. You have to go through to many steps to use it. Please bring back the old app.
  • New update did... what? Apr 26, 2021

    By 😜TheAwesome
    For over a year now, I have not been able to successful add an appointment to my calendar, it always glitches out. Also, now I have to type in my email address and password every time instead of just using my fingerprint? It’s literally on my phone, I should have the option to just stay logged in or to make it faster to log in.
  • Apr 30, 2021

    By kris k.
    App sticks, at times, after selecting donation on number of children. Even if you don't select that option, it just opens up on its own. You must close out of app and restart app in order to proceed. The app won't allow you to scroll down to reschedule an appointment and it does not remember your log in information and you must enter it every time, if you can log in at all. App freezes as well. Old app was much friendlier to use.
  • Can’t log in Apr 27, 2021

    By Kaykaymour9387
    I haven’t been able to log into my account for days. I’ve reached out to the website directly, and the Facebook page with no response. Today there was an ‘update’ on the app. I deleted it and downloaded it again with the issue still happening on the app and website. I donated for the first time last week and had an appointment this past weekend scheduled. I needed to reschedule it, couldn’t log on, opted to cancel through the text reminder and it said in response it couldn’t find my appointment. The system has been so messed up I didn’t want to take the chance payment would not work because I’ve seen complaints about payouts before. I am trying to complete the $1000 sign on bonus but they are making it literally impossible as I still can’t schedule and have continually been met with an error message with [4]. The least they could do is extend the bonus timeframe because of this ongoing issue.
  • Apr 26, 2021

    By Lisa Becker
    The old app worked great! This one is terrible. It does not remember your username so you have to type everything in everytime. 90% of the time I can't use the app to schedule an appointment, I have to use my computer because the appointment page will not scroll past 8:55 a.m. I was hoping this new update (4/22/21) would fix all of the issues but it is not any better.
  • Why? May 3, 2021

    By pray4pie
    Why on earth do I have to keep logging in manually now? They could’ve at least made it so that it would save your email so that you don’t have to type it in every single time. What’s more, periodically, I guess the app decides your password is no longer valid? I’ll use the same password and email for a while, then have to do a password reset to make anything work until the app again later decides that password is no longer valid. Also, “you can’t re-use the same password” means I have to keep coming up with new passwords all the time, which is really annoying. Why is this app so bad?
  • You have to sign in EVERY TIME!! Apr 29, 2021

    By iGenius 417
    So the biggest problem with the old app was you kept having to sign out and sign back in as “current donor” every time. When they came out with the new app I was like, ahh yes finally they fixed it. Then I discovered no they didn’t. Even worse at least the old one knew who I was and I just had to have it scan my face. Now I have to enter my email and password every time! What was this update for? If it was to make the font so small so that people with bad eyes can’t read it you mission accomplished! I see what they were going for a sleeker cleaner design but all you’ve done is make it look sterile and complicated like an old windows operating system written in Linux. It’s such a simple app how can you get this wrong?? Who are you paying to make this for you cause you’re paying the wrong people, and most likely paying waaaayyyy too much. Especially for the work they are doing cause they are failing terribly.
  • Apr 26, 2021

    By Kristi Meyer
    This new "improved" app is terrible! Having to re-log in every time is a huge pain and that is IF it let's me log in at all. Don't fix what isn't broke and PLEASE go back to the old app! AND if you want to reschedule an appointment it won't let you see times past 10am! The poor people at the centers are going to be getting annoyed with all if the calls so people can reschedule their appointments.
  • New App is garbage Apr 28, 2021

    By Iowa52302
    For whatever reason, BioLife decided to update or upgrade their app. I now have the following issues: It doesn’t connect quickly, It logs me out every single time I navigate out of the app (even for a split second), and it doesn’t allow me to schedule appointments further than a week in advance which has caused me to miss appointment days when I drive to the center only to realize that I forgot to schedule an appointment. The app is frustrating as heck. Hopefully they will make some major bug fixes and right this ship.
  • Apr 26, 2021

    By John Cain
    The old version was better. I have to sign in every time now. It won't let me scroll down when rescheduling apps. This appt crashes randomly no matter what I'm doing on it. It still displays old promotions that I didn't complete after the expiration date. Its easier to just use the website to schedule my donations.
  • img Community

    App doesn't work properly can't view promotions May 3, 2021

    By Corina
    The new app doesn't work properly. I can't log on unless I cancel 1st then log on. After I log on I can't view my promotions. I have no idea how long I have left for any promotion I currently have. I also can't view how much I have on my card. I have to call the number on my card to know how much I have. The app no longer let's keeps your sign in info. You have to go through to many steps to use it. Please bring back the old app.

No reviews available

No reviews available

No reviews available

  • Security login Apr 26, 2021

    By Steve Redmon
    The app is easy to use with a few items that would get it closer to a five star rating. 1. Allow for Touch ID access. This is helpful when a donor is setting their next appointment while making a donation. 2. Allow the make a donation piece to make a suggested date. I have a set pattern I use to maximize my donation appointments. However, my spouse does it sporadically and has to click multiple times to get a date available option. 3. For referrals, it would be nice to have a pre-filled form or message to send to a referral with current donation center information. Thanks for the good start and continue to improve.
  • Continuous login Apr 27, 2021

    By Onyxhead
    I thought this last update was to fix this issue, but it didn’t. The previous update caused an issue that makes you have to login every time. It was great to just have it logged in all the time rather than having to login every time you use the app. Other than that I think the app is great.
  • Mediocre update May 3, 2021

    By 6leslie6
    Previous app was very glitchy.....this app works much better, BUT log in info isn’t saved and you have to completely type everything in each time...i hate it!
  • img Community

    App doesn't work properly can't view promotions May 3, 2021

    By Corina
    The new app doesn't work properly. I can't log on unless I cancel 1st then log on. After I log on I can't view my promotions. I have no idea how long I have left for any promotion I currently have. I also can't view how much I have on my card. I have to call the number on my card to know how much I have. The app no longer let's keeps your sign in info. You have to go through to many steps to use it. Please bring back the old app.
  • New update did... what? Apr 26, 2021

    By 😜TheAwesome
    For over a year now, I have not been able to successful add an appointment to my calendar, it always glitches out. Also, now I have to type in my email address and password every time instead of just using my fingerprint? It’s literally on my phone, I should have the option to just stay logged in or to make it faster to log in.
  • Nice app but Apr 28, 2021

    By Booo345678
    1. The app does not remember your login information. Every other app in the world on an iPhone remembers things like this. 2.Too many pictures. The space could be used to show important things like my appointments. If you think about it, why does an app like this need to have any pictures.
  • May 2, 2021

    By Angela Franco
    I have to type my login info nto the app EVERY time I use it. It doesn't save the information. And when my phone tries to auto fill my user name & password, the app says its incorrect, very frustrating! And when trying to choose a donation time, it only shows a partial page, not any time slots past noon. I do not like the new app!
  • App sign-in Apr 28, 2021

    By WillJeff10
    The ability of the app to remember login/password or work with touch/face ID is essential. No one wants to have to type in their email and password every time. Please have this feature added!
  • Apr 26, 2021

    By Nicole McClary
    I hate having to log in everytime I open the app. When scheduling an appointment, it gives you every time slot. You think not many people will be there and get to the office and there are 20 people in front of you and ten have the same appointment time.
  • Doesn’t keep me signed in Apr 26, 2021

    By kbkandles
    The app is good, much more user friendly, but it’s annoying that I have to login every single time, without an option for it to even remember my user name. That needs fixed ASAP!
  • Apr 30, 2021

    By kris k.
    App sticks, at times, after selecting donation on number of children. Even if you don't select that option, it just opens up on its own. You must close out of app and restart app in order to proceed. The app won't allow you to scroll down to reschedule an appointment and it does not remember your log in information and you must enter it every time, if you can log in at all. App freezes as well. Old app was much friendlier to use.
  • Can’t log in Apr 27, 2021

    By Kaykaymour9387
    I haven’t been able to log into my account for days. I’ve reached out to the website directly, and the Facebook page with no response. Today there was an ‘update’ on the app. I deleted it and downloaded it again with the issue still happening on the app and website. I donated for the first time last week and had an appointment this past weekend scheduled. I needed to reschedule it, couldn’t log on, opted to cancel through the text reminder and it said in response it couldn’t find my appointment. The system has been so messed up I didn’t want to take the chance payment would not work because I’ve seen complaints about payouts before. I am trying to complete the $1000 sign on bonus but they are making it literally impossible as I still can’t schedule and have continually been met with an error message with [4]. The least they could do is extend the bonus timeframe because of this ongoing issue.
  • Apr 26, 2021

    By Lisa Becker
    The old app worked great! This one is terrible. It does not remember your username so you have to type everything in everytime. 90% of the time I can't use the app to schedule an appointment, I have to use my computer because the appointment page will not scroll past 8:55 a.m. I was hoping this new update (4/22/21) would fix all of the issues but it is not any better.
  • Why? May 3, 2021

    By pray4pie
    Why on earth do I have to keep logging in manually now? They could’ve at least made it so that it would save your email so that you don’t have to type it in every single time. What’s more, periodically, I guess the app decides your password is no longer valid? I’ll use the same password and email for a while, then have to do a password reset to make anything work until the app again later decides that password is no longer valid. Also, “you can’t re-use the same password” means I have to keep coming up with new passwords all the time, which is really annoying. Why is this app so bad?
  • You have to sign in EVERY TIME!! Apr 29, 2021

    By iGenius 417
    So the biggest problem with the old app was you kept having to sign out and sign back in as “current donor” every time. When they came out with the new app I was like, ahh yes finally they fixed it. Then I discovered no they didn’t. Even worse at least the old one knew who I was and I just had to have it scan my face. Now I have to enter my email and password every time! What was this update for? If it was to make the font so small so that people with bad eyes can’t read it you mission accomplished! I see what they were going for a sleeker cleaner design but all you’ve done is make it look sterile and complicated like an old windows operating system written in Linux. It’s such a simple app how can you get this wrong?? Who are you paying to make this for you cause you’re paying the wrong people, and most likely paying waaaayyyy too much. Especially for the work they are doing cause they are failing terribly.
  • Apr 26, 2021

    By Kristi Meyer
    This new "improved" app is terrible! Having to re-log in every time is a huge pain and that is IF it let's me log in at all. Don't fix what isn't broke and PLEASE go back to the old app! AND if you want to reschedule an appointment it won't let you see times past 10am! The poor people at the centers are going to be getting annoyed with all if the calls so people can reschedule their appointments.
  • New App is garbage Apr 28, 2021

    By Iowa52302
    For whatever reason, BioLife decided to update or upgrade their app. I now have the following issues: It doesn’t connect quickly, It logs me out every single time I navigate out of the app (even for a split second), and it doesn’t allow me to schedule appointments further than a week in advance which has caused me to miss appointment days when I drive to the center only to realize that I forgot to schedule an appointment. The app is frustrating as heck. Hopefully they will make some major bug fixes and right this ship.
  • Apr 26, 2021

    By John Cain
    The old version was better. I have to sign in every time now. It won't let me scroll down when rescheduling apps. This appt crashes randomly no matter what I'm doing on it. It still displays old promotions that I didn't complete after the expiration date. Its easier to just use the website to schedule my donations.
  • May 3, 2021

    By Craig Fleener
    I don't like that you can not stay logged in or have a way that the app remembers your username and password. At least be able to use your finger print to log in. Also can only see half of the available times when scheduling appointments. Lots of work to be done before this get a better rating.
  • Apr 27, 2021

    By ron shover
    App was ok until recent update. Now you only get a message 'experiencing technical difficulties but we are actively working on it'. For a company trying to save lives, shouldn't the process to do so actually work? Website has same message. Obviously someone in IT should be fired. Lives are at stake. April 27, 2021. Another update. Still doesn't work. Neither does the website. You guys suck. I'll donate somewhere else that actually keeps up with thier tech.

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