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Binance: Bitcoin Marketplace & Crypto Wallet

Binance: Bitcoin Marketplace & Crypto Wallet

Binance Inc.

Crypto, Bitcoin, NFTs. It's all here at the world's largest exchange, Binance.

4.5 Ratings 221K+ Reviews 10M+ Downloads

Ratings & Reviews

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  • Apr 20, 2021

    By Alexander Assies
    There are so many options (too many for beginners), but the option in the app to switch to the "lite version" is very useful. Few months later I still use "lite" a lot, but learning new things every time I switch to "pro" Be aware that it can take some time (in my case a few days) before your account is fully verified, so don't expect to be fully trading within minutes after installing.
  • Cluttered GUI Jun 7, 2020

    By cmj141
    The exchanges GUI is cluttered. I end up touching something I didn’t mean to touch because all the buttons are close to each other. I understand they want this to be user friendly by placing everything in the open so nothing is hidden but it just makes everything messy. Add menus and you can free up space on the GUI. It’s hard increasing and decreasing price of coins we are selling in the exchange without hitting something else and causing the screen to swipe. Same goes for the amount buttons to increase and decrease the amount of coins we are selling and buying in the exchange screen. Also id like to be able to see market/price history on the buy/sell screen so I can see how much a coin was being sold for last month as I’m pricing it for selling without having to change screens and go to the other market tab to engage prices. Oh and most importantly there should be a note when selling coins that there’s a bare minimum of .1 before we go to sell our coins. I wasted time setting up a coin to sell just to find out afterwards I didn’t have enough coins to sell which wasted minutes of my time. So minimums and other rules should be made visible at all times. Other than that it’s a good app. 4 stars.
  • Apr 18, 2021

    By Martin Tzonev
    The app is great but I have one big gripe with it. Each time I turn on Thouch ID (fingerprint unlock), soon after I get logged out, have to go through the whole login flow again and Touch ID gets automatically disabled. It's very frustrating that the app resets itself to a unlocked state by itself (this can't happen with a financial app like that) and having to re-authenticate all the time is just as annoying as it's a lengthy and tedious process (as it should be, for the sake of security). Fix that and I'll give it the 5 stars it deserves.
  •   Can not access wallet    ‌‍ Jan 21, 2021

    By KDHIAL
     ‌‍Been enjoying this app for the last couple months to track my crypto investments and portfolio. Then, all of the sudden, on 1/13, they completely lock me out of viewing my own portfolio—where I’ve tracked all of my purchases and trades—unless I subscribe for $5/mo. They claim the cutoff for free is once you have over $5K in your portfolio, but I’ve had more than $5K since day 1. The price point is not the problem. It’s the way they completely locked me out of my portfolio with zero warning, basically forcing me to pay to recoup the data on my trades. I also don’t see that as a premium feature, as it’s been free since day 1. Please reverse this and rely on other features for up-selling ASAP!    ‌  
  • Scam Crypto “investment” App        Dec 22, 2020

    By dowd tomlinson
    The fees for every transaction is insane, the developers/ whoever else is involved is just profiting off it user base every single way possible. Want to sell when you think the time is right?, be prepared to lose most of your supposed “profit” once the fees kick in and get the minimum return or even a lose. Want to buy low?, get the illusion your making an investment when in reality you just threw away a chunk of that investment into the fee collection bin. In short this app is still riding the popularity it gained over the time its been released and capitalizing off the popularity of crypto currency trading and investing, being at 4.7 rating isn’t shocking since the 5 star ratings are generic as it can be.      
  • Advanced Verification Entirely To Slow Apr 18, 2021

    By Stopher777
    I was excited about using this app but after waiting four weeks for advanced verification I ended up using a different app that was much faster with verification of my identity. I did everything I was asked to do regarding the verification process. I provided the correct documentation in a timely manner and it still took four weeks with my verification only pending. I then downloaded Coinbase and I was set to buy crypto the same day!!!!! I never had this issue with my brokerage account, IRA or Coinbase. I understand that crypto is growing in popularity but I don’t see it as a justification for four weeks. Hopefully they will straighten out whatever is delaying the process.
  • Fix freezing and glitches Jul 10, 2020

    By WilsonG777
    Before the last major update, the binance app never had a problem. The exchange window is extremely glitchy now, always freezes, will display BTC/USDT order book when I am trying to see another coin, will not refresh pages smoothly if it even refreshes at all, crashes often... it just isn’t as reliable anymore. The isolated margin actions such as borrow, repay, and transfer are glitchy as well. Non-executed orders don’t show up like they used to now, requires ~5 refresh attempts now. I used to rely on the app when the website slowed down, but now I can’t trust it. Please fix back to the way it was.
  • Mostly better Oct 18, 2018

    By gio_pio
    This version is much better than the "side-loaded" version. There are just a few items that I think need to be fixed. 1) There's a typo on the Open Orders screen. The button for cancelling an order is labeled "confirm." This should say "cancel." 2) Also, I really dislike the loading animation that runs when switching from a different app, back to binance. I wish it took me straight to the last screen I had open. Instead is pauses to play a time wasting animation. The old version didn't have this annoying quirk.
  • Worst customer service Sep 11, 2020

    By Spiegelo
    I made a $2500 purchase and haven’t been able to withdraw my crypto for over a month due to “security risk”. I used their FAQ and then submitted a support ticket asking for help. Over the next 7 days I received a few emails saying “we’re looking into it, sorry for the delay” and then they closed out my ticket without offering any explanation. I put in 2 more support tickets after. It’s been over a month and still no access to MY money and not one attempt at an answer from this inefficient company. Unforgivable, especially when there’s far superior competition out there for these guys.
  • Apr 21, 2021

    By Serdar Vardar
    Accessing to your own financial data is getting more and more difficult in Binance. Most people prefers blockchain because it is more transparent and decentralized. But Binance is makiing harder for me to see the percentages of my portolio, to see my past transactions. After the last update I am not able to see the bar chart that shows the percentages of my investment, and they are showing me all the small caps I have that I do not want to see. Before I could just hide them. Now I can't.
  • Apr 20, 2021

    By Alexander Assies
    There are so many options (too many for beginners), but the option in the app to switch to the "lite version" is very useful. Few months later I still use "lite" a lot, but learning new things every time I switch to "pro" Be aware that it can take some time (in my case a few days) before your account is fully verified, so don't expect to be fully trading within minutes after installing.
  • Cluttered GUI Jun 7, 2020

    By cmj141
    The exchanges GUI is cluttered. I end up touching something I didn’t mean to touch because all the buttons are close to each other. I understand they want this to be user friendly by placing everything in the open so nothing is hidden but it just makes everything messy. Add menus and you can free up space on the GUI. It’s hard increasing and decreasing price of coins we are selling in the exchange without hitting something else and causing the screen to swipe. Same goes for the amount buttons to increase and decrease the amount of coins we are selling and buying in the exchange screen. Also id like to be able to see market/price history on the buy/sell screen so I can see how much a coin was being sold for last month as I’m pricing it for selling without having to change screens and go to the other market tab to engage prices. Oh and most importantly there should be a note when selling coins that there’s a bare minimum of .1 before we go to sell our coins. I wasted time setting up a coin to sell just to find out afterwards I didn’t have enough coins to sell which wasted minutes of my time. So minimums and other rules should be made visible at all times. Other than that it’s a good app. 4 stars.
  • Apr 18, 2021

    By Martin Tzonev
    The app is great but I have one big gripe with it. Each time I turn on Thouch ID (fingerprint unlock), soon after I get logged out, have to go through the whole login flow again and Touch ID gets automatically disabled. It's very frustrating that the app resets itself to a unlocked state by itself (this can't happen with a financial app like that) and having to re-authenticate all the time is just as annoying as it's a lengthy and tedious process (as it should be, for the sake of security). Fix that and I'll give it the 5 stars it deserves.
  •   Can not access wallet    ‌‍ Jan 21, 2021

    By KDHIAL
     ‌‍Been enjoying this app for the last couple months to track my crypto investments and portfolio. Then, all of the sudden, on 1/13, they completely lock me out of viewing my own portfolio—where I’ve tracked all of my purchases and trades—unless I subscribe for $5/mo. They claim the cutoff for free is once you have over $5K in your portfolio, but I’ve had more than $5K since day 1. The price point is not the problem. It’s the way they completely locked me out of my portfolio with zero warning, basically forcing me to pay to recoup the data on my trades. I also don’t see that as a premium feature, as it’s been free since day 1. Please reverse this and rely on other features for up-selling ASAP!    ‌  
  • Scam Crypto “investment” App        Dec 22, 2020

    By dowd tomlinson
    The fees for every transaction is insane, the developers/ whoever else is involved is just profiting off it user base every single way possible. Want to sell when you think the time is right?, be prepared to lose most of your supposed “profit” once the fees kick in and get the minimum return or even a lose. Want to buy low?, get the illusion your making an investment when in reality you just threw away a chunk of that investment into the fee collection bin. In short this app is still riding the popularity it gained over the time its been released and capitalizing off the popularity of crypto currency trading and investing, being at 4.7 rating isn’t shocking since the 5 star ratings are generic as it can be.      
  • Advanced Verification Entirely To Slow Apr 18, 2021

    By Stopher777
    I was excited about using this app but after waiting four weeks for advanced verification I ended up using a different app that was much faster with verification of my identity. I did everything I was asked to do regarding the verification process. I provided the correct documentation in a timely manner and it still took four weeks with my verification only pending. I then downloaded Coinbase and I was set to buy crypto the same day!!!!! I never had this issue with my brokerage account, IRA or Coinbase. I understand that crypto is growing in popularity but I don’t see it as a justification for four weeks. Hopefully they will straighten out whatever is delaying the process.
  • Fix freezing and glitches Jul 10, 2020

    By WilsonG777
    Before the last major update, the binance app never had a problem. The exchange window is extremely glitchy now, always freezes, will display BTC/USDT order book when I am trying to see another coin, will not refresh pages smoothly if it even refreshes at all, crashes often... it just isn’t as reliable anymore. The isolated margin actions such as borrow, repay, and transfer are glitchy as well. Non-executed orders don’t show up like they used to now, requires ~5 refresh attempts now. I used to rely on the app when the website slowed down, but now I can’t trust it. Please fix back to the way it was.
  • Mostly better Oct 18, 2018

    By gio_pio
    This version is much better than the "side-loaded" version. There are just a few items that I think need to be fixed. 1) There's a typo on the Open Orders screen. The button for cancelling an order is labeled "confirm." This should say "cancel." 2) Also, I really dislike the loading animation that runs when switching from a different app, back to binance. I wish it took me straight to the last screen I had open. Instead is pauses to play a time wasting animation. The old version didn't have this annoying quirk.
  • Worst customer service Sep 11, 2020

    By Spiegelo
    I made a $2500 purchase and haven’t been able to withdraw my crypto for over a month due to “security risk”. I used their FAQ and then submitted a support ticket asking for help. Over the next 7 days I received a few emails saying “we’re looking into it, sorry for the delay” and then they closed out my ticket without offering any explanation. I put in 2 more support tickets after. It’s been over a month and still no access to MY money and not one attempt at an answer from this inefficient company. Unforgivable, especially when there’s far superior competition out there for these guys.
  • Apr 21, 2021

    By Serdar Vardar
    Accessing to your own financial data is getting more and more difficult in Binance. Most people prefers blockchain because it is more transparent and decentralized. But Binance is makiing harder for me to see the percentages of my portolio, to see my past transactions. After the last update I am not able to see the bar chart that shows the percentages of my investment, and they are showing me all the small caps I have that I do not want to see. Before I could just hide them. Now I can't.
  • May 1, 2021

    By Aqib Hussain
    The app itself is nicely layed out and not to difficult use. However my experience dealing with customer service has been completely negative. They are slow to respond and when they do, they say the problem has been resolved even though when you check to see for yourself it has not. I've had my money stuck in this app for weeks and just want to go to another service and put this behind. If they ever improve the technical service in the future I may return but I'll be very reluctant.
  • Don’t waste your time. Apr 11, 2021

    By Username: Courtney
    The only thing good about the app is it’s interface. If I didn’t have this one problem I would be obsessed with the app. The customer support is basically non existent. You have to submit a ticket if you have an issue, but don’t express a response. I’ve attempted over 300 times to purchase crypto directly and deposit money to my account, and only TWO times did I find success. I was allowed two times to purchase crypto directly from my linked bank account. I’ve deleted and add my bank 100 times, that doesn’t work. I’ve submitted multiple tickets. No response. I’m transferring the very little crypto I was allowed to purchase to a wallet and I’m switching over to another app. It’s very upsetting because the app offers a variety of crypto and low fees. The only thing I can’t do is purchase the crypto. It seems like a lot of people have this problem so I wonder how they even make money. My recommendation: get a better customer support, or fix the issue that everyone seems to be having
  • Apr 20, 2021

    By Linda Hale
    I still can't login, the support chat is a joke I've had enough now, you asked me to change my email address which I've done, but I can't change by my phone number I've had it for 12 years. I tried to upload my driving licence photo but it won't work, it asked how much money I had in it in 0.5 or 30 I've no idea what that means,, I wroughly know in money what I have. I can't get any help from anywhere if there wasa minus stars you would be on it. My next Google search will be who internet fraud.
  • What a scam Feb 4, 2020

    By Lovesmuggler
    In 2018 I opened a Binance account, and to this day they will not let me withdraw money from it. Every time I complete some task to verify who I am, they come up with another one. Tell me the IP you first logged in from in 2018 and the date. Send us an ID pic. Oh not that one a different kind. Oh not that one it’s dirty. Now we are to the point they are asking me for multiple IDs, and recording a VIDEO of myself showing the date and IDs and myself logged into the page and they STILL are responding back saying things like “oh you didn’t say this right” and “you need to also video your withdrawal history” (which doesn’t exist because they won’t let me withdraw”. This site is not safe to use for people on the US, they are justifying keeping my withdrawal functions turned off because I’m in the US, but they were happy to let me deposit money. PLEASE save yourself the frustration and don’t put money into this site it’s possible you will never retrieve it.
  • May 1, 2021

    By J s
    WARNING before you try using this app, make sure your data is secured. This is just frustrating and wasted time. I just read the reviews and they are right! Verification takes so long or you are denied. I registered the other day and it says normally takes 60 mins OR you get verified by May 9, 2021. Customer support is useless... A primitive chat bot responds to you... I will post link for my review in my channel soon... I will give this a 2* because there are too many 1* already...
  • Apr 23, 2021

    By Rami Joudah
    Awful experience and worse customer service. The app would not generate a unique email for me to start depositing, disabled my trading functions after few days. And what worse is their customer service. After 2 days of waiting on chat to talk to someone (not exaggerating) I was put on hold again for a senior person to check my issue, and left me hanging, till date the chat is open and no one is replying.
  • Apr 23, 2021

    By Malik Hanka
    Terrible service and support. Absolute joke. It took them 5 days to verify my ID and its European. Also I made a sepa transfer and it took 2 days and its not yet showing on my wallet. When I meesaged support, its already been a whole day and they still didn't reply yet. Terrible application! They should be so much more helpful since they're dealing with people's money, but they clearly don't care. I'm taking my money somewhere else to trade!
  • Can’t get into mobile app!!! Mar 20, 2021

    By Clife'
    I have been trying for months to figure out how to get passed the “Yubikey is used on browser” default message that keeps coming up! Yes I use Yubikey on the desktop app...so a little bit of help explaining what to do about it would be helpful. I see others are having the same issue, yet Binance who needs to learn about customer service and UX/UI design need to get their act together! I gave up and went to Bitrue which is a much better experience on desktop and mobile. Unfortunately some altcoins don’t trade on Bitrue, and I trade mostly on my phone as I’m always on the go. So Binance...get your act together because sooner rather than later more traders will find other exchanges that have a good customer support and user interface than what you are offering now!!!
  • Apr 28, 2021

    By Tynan Leong-Best
    Useless. Made me go through the entire verification process only to deny me the ability to add CAD to my account. Errors include "CAD Deposit Suspended" due to maintenance (though I see reviews saying this has been going on for months) as well as "Unable to Process" when I tried all other options available to me. Don't bother if you're in Canada.
  • Apr 29, 2021

    By Chris Lipman
    This app is garbage. Barely anything works. Try and buy coins within your credit card limit. Doesn't allow. Lower the amount, your card gets blocked then you need to re verify everything all over again. Doesn't store credit card details, so you have to type in everything. No way to transfer money into your account. Everything is so hard in this app you really have to be committed to get through. I didn't. Support is robotic use templates and don't read before replying. Really bad!

No reviews available

No reviews available

  • Apr 20, 2021

    By Alexander Assies
    There are so many options (too many for beginners), but the option in the app to switch to the "lite version" is very useful. Few months later I still use "lite" a lot, but learning new things every time I switch to "pro" Be aware that it can take some time (in my case a few days) before your account is fully verified, so don't expect to be fully trading within minutes after installing.
  • Horrible Mar 25, 2021

    By C-hol2323
    Absolutely horrible. Their fees might be small but they are never ending and will cost to 10x more than other apps like Coinbase pro. Oh yeah, need help with a transaction that the system is glitching on?... well you’re fresh out of luck cause BINANCE support does not even exist. Their contact page is a never ending loop of repetitive support articles that never solve the problem.
  • Feedback Feb 18, 2021

    By Alex Krowe
    Feedback only for the last update: the "Notifications" section has been redesigned very badly and inconveniently! It is very inconvenient and incomprehensible how to install, and one more - after installing Alerts, the system does not show the value - only "0.00". I would very much like everything to be as before.
  • YES, FINALLY Nov 6, 2018

    By Jacobdavis0214
    I’ve been waiting so long for this app and I’m just finding out it’s now a thing. After a while of using it, I love it and I have no negative feedback so far. Only thing I would recommend is maybe to add some screeners to search for coins by volume or price or whatever else.
  • Notification of filled open orders Feb 4, 2020

    By Samtolad
    The non availability of this option could make trading very tiring. Having to check your app every single time just check if your order has been filled. Kindly implement this as soon as possible. It’s very useful and highly needed.
  • Fast Feb 13, 2020

    By Don't have a nickname 011
    I was able to download, register and transfer bitcoin to purchase something that was moving and available on very few exchanges all within 4 minutes maximum. I’m an intermediate crypto investor. I think this exchange is great thus far.
  • New simple view is AWESOME for beginners Apr 21, 2021

    By Wallyman.8
    As a Newbie I find the website cluttered, no idea what most the lines mean. I just want buy a few crypto. The new simple UI for beginners is PERFECT. All I see is simple ways to buy/trade crypto and then I tells me my wallet portfolio. Perfect.
  • The balance Mar 16, 2021

    By abdull 88
    Please try to fix the balance conflict , it shows a balance on the coin page and different balance in the wallet
  • iPad app please Aug 27, 2019

    By jonnygett
    Using the iPhone app with both this version and the previous version has been great, the Mac application is nice too but please add an iPad version as well. That would be very helpful.
  • Altcoin Agency Jan 27, 2020

    By Nowel Whitehouse
    Binance provides only the best crypto / altcoins available on the market for investing and trading purposes while keeping transaction fees to a minimum! Their customer service is outstanding and is backed with superior security to protect your investments!
  • Cluttered GUI Jun 7, 2020

    By cmj141
    The exchanges GUI is cluttered. I end up touching something I didn’t mean to touch because all the buttons are close to each other. I understand they want this to be user friendly by placing everything in the open so nothing is hidden but it just makes everything messy. Add menus and you can free up space on the GUI. It’s hard increasing and decreasing price of coins we are selling in the exchange without hitting something else and causing the screen to swipe. Same goes for the amount buttons to increase and decrease the amount of coins we are selling and buying in the exchange screen. Also id like to be able to see market/price history on the buy/sell screen so I can see how much a coin was being sold for last month as I’m pricing it for selling without having to change screens and go to the other market tab to engage prices. Oh and most importantly there should be a note when selling coins that there’s a bare minimum of .1 before we go to sell our coins. I wasted time setting up a coin to sell just to find out afterwards I didn’t have enough coins to sell which wasted minutes of my time. So minimums and other rules should be made visible at all times. Other than that it’s a good app. 4 stars.
  • Mostly better Oct 18, 2018

    By gio_pio
    This version is much better than the "side-loaded" version. There are just a few items that I think need to be fixed. 1) There's a typo on the Open Orders screen. The button for cancelling an order is labeled "confirm." This should say "cancel." 2) Also, I really dislike the loading animation that runs when switching from a different app, back to binance. I wish it took me straight to the last screen I had open. Instead is pauses to play a time wasting animation. The old version didn't have this annoying quirk.
  • Not iPad Optimized Jan 15, 2021

    By TimyXavier
    I love their app and how it’s detailed making it easier for me to read the market and trade. As well easier way to send and receive money using all the coins available in their exchange yet, it’s not iPad optimized which make it a star down where I do all my work at. I hope there will be on in the future as it will make it better access the market and do better trade on the bigger screen
  • SECURITY ISSUE Jan 6, 2021

    By Biswa Singh
    I like the app a lot but it has one major issue. The app doesn’t have inactive timeout or doesn’t close when you just swipe out the app from iPhone. You open the app after several hours and it doesn’t require face id. You need to explicitly close the app i.e. swipe to the middle and swipe it top. This is wrong as all ios app is closed as soon as it is swiped out of the screen.
  • Daily increment in % needs review Jan 22, 2021

    By marcsgonzalez
    Hey guys your app works really good but it makes some noise the way you calculate the increment of the cryptos expressed in percentage (%). Let me give you an example: today you were showing around 3% of increment when the price of ETH was around 1265 and then later with a lower price (around 1244) the app showed 7% daily growth. Would you please explain if this is an error or not?
  • Overall Very Helpful Jul 14, 2020

    By Connor😎👍🏼
    The app is very powerful, with lots of different features. It has almost all of the abilities the normal website has. My only request is that the developers add in a feature to show what the purchase/sale price of a coin is in USD (or other fiat currencies). Aside from that the app is very powerful and I highly recommend it.
  • Great App, Widget shows error in Japanese Oct 18, 2018

    By mrt209
    I was disappointed when the app got removed from the App Store, so im very happy it’s back and better than before. My only complaint is that the widget doesn’t work... it shows a error message in Japanese which I do not understand even though the app settings language is set to English.
  • Withdrawal issue Mar 21, 2021

    By skylets
    Hello Binance, I made a direct withdrawal from my usdt to an external btc wallet address and it was successfully completed but yet to receive at the beneficiary btc wallet and the money is no longer in my Binance usdt account... please advise what do I do cause I can’t seem to have any trace and it’s been over 24hrs already. Please help me
  • I cant add a Transaction at a specific price Jan 29, 2021

    By Streethonor
    For iphone 11 i want to add a transaction but it doesn’t allow me to set the buying price at which I bought them. Also the year on the date goes crazy and moves to 2046 for some reason.
  • Please bring back copy paste in the public address field Dec 9, 2019

    By snu'd
    I use to be able to paste in a public address when withdrawing funds. Please bring this feature back to the app.
  • Apr 18, 2021

    By Martin Tzonev
    The app is great but I have one big gripe with it. Each time I turn on Thouch ID (fingerprint unlock), soon after I get logged out, have to go through the whole login flow again and Touch ID gets automatically disabled. It's very frustrating that the app resets itself to a unlocked state by itself (this can't happen with a financial app like that) and having to re-authenticate all the time is just as annoying as it's a lengthy and tedious process (as it should be, for the sake of security). Fix that and I'll give it the 5 stars it deserves.
  •   Can not access wallet    ‌‍ Jan 21, 2021

    By KDHIAL
     ‌‍Been enjoying this app for the last couple months to track my crypto investments and portfolio. Then, all of the sudden, on 1/13, they completely lock me out of viewing my own portfolio—where I’ve tracked all of my purchases and trades—unless I subscribe for $5/mo. They claim the cutoff for free is once you have over $5K in your portfolio, but I’ve had more than $5K since day 1. The price point is not the problem. It’s the way they completely locked me out of my portfolio with zero warning, basically forcing me to pay to recoup the data on my trades. I also don’t see that as a premium feature, as it’s been free since day 1. Please reverse this and rely on other features for up-selling ASAP!    ‌  
  • Scam Crypto “investment” App        Dec 22, 2020

    By dowd tomlinson
    The fees for every transaction is insane, the developers/ whoever else is involved is just profiting off it user base every single way possible. Want to sell when you think the time is right?, be prepared to lose most of your supposed “profit” once the fees kick in and get the minimum return or even a lose. Want to buy low?, get the illusion your making an investment when in reality you just threw away a chunk of that investment into the fee collection bin. In short this app is still riding the popularity it gained over the time its been released and capitalizing off the popularity of crypto currency trading and investing, being at 4.7 rating isn’t shocking since the 5 star ratings are generic as it can be.      
  • Advanced Verification Entirely To Slow Apr 18, 2021

    By Stopher777
    I was excited about using this app but after waiting four weeks for advanced verification I ended up using a different app that was much faster with verification of my identity. I did everything I was asked to do regarding the verification process. I provided the correct documentation in a timely manner and it still took four weeks with my verification only pending. I then downloaded Coinbase and I was set to buy crypto the same day!!!!! I never had this issue with my brokerage account, IRA or Coinbase. I understand that crypto is growing in popularity but I don’t see it as a justification for four weeks. Hopefully they will straighten out whatever is delaying the process.
  • Fix freezing and glitches Jul 10, 2020

    By WilsonG777
    Before the last major update, the binance app never had a problem. The exchange window is extremely glitchy now, always freezes, will display BTC/USDT order book when I am trying to see another coin, will not refresh pages smoothly if it even refreshes at all, crashes often... it just isn’t as reliable anymore. The isolated margin actions such as borrow, repay, and transfer are glitchy as well. Non-executed orders don’t show up like they used to now, requires ~5 refresh attempts now. I used to rely on the app when the website slowed down, but now I can’t trust it. Please fix back to the way it was.
  • Worst customer service Sep 11, 2020

    By Spiegelo
    I made a $2500 purchase and haven’t been able to withdraw my crypto for over a month due to “security risk”. I used their FAQ and then submitted a support ticket asking for help. Over the next 7 days I received a few emails saying “we’re looking into it, sorry for the delay” and then they closed out my ticket without offering any explanation. I put in 2 more support tickets after. It’s been over a month and still no access to MY money and not one attempt at an answer from this inefficient company. Unforgivable, especially when there’s far superior competition out there for these guys.
  • Apr 21, 2021

    By Serdar Vardar
    Accessing to your own financial data is getting more and more difficult in Binance. Most people prefers blockchain because it is more transparent and decentralized. But Binance is makiing harder for me to see the percentages of my portolio, to see my past transactions. After the last update I am not able to see the bar chart that shows the percentages of my investment, and they are showing me all the small caps I have that I do not want to see. Before I could just hide them. Now I can't.
  • Waste of time       Jan 5, 2021

    By rdcaroo LeniiR
    How many hoops do you have to jump through to get an app that doesn’t work? Send in photos of my ID, me holding my ID, a current utility bill, and then the app thinks I’m in a different country. I go through all the steps to get that fixed, three times. Contact support. Send more documentation. Wait a few days. Verify more information. Then the app hangs at the screen telling me I’m finally ready. Try those steps several times. Always stuck. Uninstall and reinstall. Send another email to support. Still waiting. Don’t waste your time.‍‍  ‌  
  • Apr 21, 2021

    By Sam Bates
    While I overall like the application there are a few things that really need to be fixed/improved. Firstly there is an issue with the touch ID feature, everytime I turn this on it seems or turn itself off a after a few times using it, also this then seems to force log me out and I fully need to login through the app again going through the lengthy security login. The interface can be quite hard to use for beginners even the lite version can be hard to find the things you need sometimes.
  • The application is not responding once you select the spot trading and different coins to buy/sell Oct 18, 2020

    By Buntydola
    I updated this app recently and since last 3 days i am unable to do any buy/sell on spot trading.. also raised several tickets for the same .. No one responded me so far with the solution.. last 2 updates are not working in IOS .. before the updates, application was working fine .. I tried uninstall/install several times on multiple devices.. so I am sure this is the bug from your end .. hope you will respond on my request.. thanks !!
  • Don’t waste your time. Apr 11, 2021

    By Username: Courtney
    The only thing good about the app is it’s interface. If I didn’t have this one problem I would be obsessed with the app. The customer support is basically non existent. You have to submit a ticket if you have an issue, but don’t express a response. I’ve attempted over 300 times to purchase crypto directly and deposit money to my account, and only TWO times did I find success. I was allowed two times to purchase crypto directly from my linked bank account. I’ve deleted and add my bank 100 times, that doesn’t work. I’ve submitted multiple tickets. No response. I’m transferring the very little crypto I was allowed to purchase to a wallet and I’m switching over to another app. It’s very upsetting because the app offers a variety of crypto and low fees. The only thing I can’t do is purchase the crypto. It seems like a lot of people have this problem so I wonder how they even make money. My recommendation: get a better customer support, or fix the issue that everyone seems to be having
  • May 1, 2021

    By J s
    WARNING before you try using this app, make sure your data is secured. This is just frustrating and wasted time. I just read the reviews and they are right! Verification takes so long or you are denied. I registered the other day and it says normally takes 60 mins OR you get verified by May 9, 2021. Customer support is useless... A primitive chat bot responds to you... I will post link for my review in my channel soon... I will give this a 2* because there are too many 1* already...
  • Apr 21, 2021

    By Kit Daffyd
    Frustrating. App is nicely out together and relatively easy to navigate. It absolutely refuses to process my direct transactions for purchasing crypto though. The app then tells me that it has been temporarily suspended without saying what the issue is. Asks you to appeal, but then asks for information you don't have in the first place, because the transaction failed. Tried multiple times to contact support through the chat option, only to go in circles with no ability to ACTUALLY chat .
  • “0” communication Apr 22, 2021

    By jonathan#4
    I was excited to use this app, the extensive security is great and glad it makes sure to eliminate the possibly of scam or theft. That being said, I have attempted to contact them multiple times by submitting a ticket because they banned my account. I created the account, just didn’t use it immediately as I was doing my own research before making a crypto purchase. Go to sign in, get a notification to contact support, account it banned. Nobody has responded to my emails, pretty sure they do not offer support. Really disappointed in the lack of communication so I can continue to use their app.
  • Apr 27, 2021

    By Akanimo Effiong
    Am very very angry how will I get price alert only when I open the app. I use hours of my time to do technical analysis and then set a price alert only to get the notification when am on the app. It's every every annoying 😡😡😡😡😡 so if the price gets to the point I want to be will have to be online at that point or i will miss it???? You people should work on your app and correct that it's annoying
  • Update breaks login Oct 31, 2019

    By zandergraphics
    Seems that one of the recent updates has broken the login and forgotten my info. Log in doesn’t work and gives a nonsensical device error and even after confirming twice with the authenticator it still throws an error about “a device you haven’t used in a long time”. Apparently one day is considered a long time to them. Probably wouldn’t have run into this at all but apparently the update cleared all authorization devices (locations really, not devices) and also made it stop using Touch ID.
  • Slow App Acosta me Lots or Money Jun 3, 2020

    By Dasher L.
    We all know crypto is volatile but the app lagging and taking forever to load cost me hundreds of dollars. Don’t get me wrong I love Binance but if they spent more time on the app and it’s functionality (site as well takes up soooo much memory) as opposed to all the new products they have they would be great but the fact that the app lags especially when every second is crucial is unacceptable.
  • Not for a newbie Mar 10, 2021

    By Ametis38
    This apps is not newbie... as a person who doesnt have a USD account, it is not easy to make a deposit into the account. Credit card is not the answer as it charges huge amount of currency conversion. Another thing, for such a big company, i think it is needed to have a special apps for ipad. Not a blow up iphone apps, but an actual apps built for ipad; with horizontal view.
  • Latest update is slow and buggy Nov 28, 2019

    By RSLS10
    Downloaded the latest update today and it’s a step back in terms of performance. It’ll take very long to load the markets, several restarts are necessary. This was a major issue in previous releases which I thought was gone, unfortunately it returned today.
  • May 1, 2021

    By Aqib Hussain
    The app itself is nicely layed out and not to difficult use. However my experience dealing with customer service has been completely negative. They are slow to respond and when they do, they say the problem has been resolved even though when you check to see for yourself it has not. I've had my money stuck in this app for weeks and just want to go to another service and put this behind. If they ever improve the technical service in the future I may return but I'll be very reluctant.
  • Apr 20, 2021

    By Linda Hale
    I still can't login, the support chat is a joke I've had enough now, you asked me to change my email address which I've done, but I can't change by my phone number I've had it for 12 years. I tried to upload my driving licence photo but it won't work, it asked how much money I had in it in 0.5 or 30 I've no idea what that means,, I wroughly know in money what I have. I can't get any help from anywhere if there wasa minus stars you would be on it. My next Google search will be who internet fraud.
  • What a scam Feb 4, 2020

    By Lovesmuggler
    In 2018 I opened a Binance account, and to this day they will not let me withdraw money from it. Every time I complete some task to verify who I am, they come up with another one. Tell me the IP you first logged in from in 2018 and the date. Send us an ID pic. Oh not that one a different kind. Oh not that one it’s dirty. Now we are to the point they are asking me for multiple IDs, and recording a VIDEO of myself showing the date and IDs and myself logged into the page and they STILL are responding back saying things like “oh you didn’t say this right” and “you need to also video your withdrawal history” (which doesn’t exist because they won’t let me withdraw”. This site is not safe to use for people on the US, they are justifying keeping my withdrawal functions turned off because I’m in the US, but they were happy to let me deposit money. PLEASE save yourself the frustration and don’t put money into this site it’s possible you will never retrieve it.
  • Apr 23, 2021

    By Rami Joudah
    Awful experience and worse customer service. The app would not generate a unique email for me to start depositing, disabled my trading functions after few days. And what worse is their customer service. After 2 days of waiting on chat to talk to someone (not exaggerating) I was put on hold again for a senior person to check my issue, and left me hanging, till date the chat is open and no one is replying.
  • Apr 23, 2021

    By Malik Hanka
    Terrible service and support. Absolute joke. It took them 5 days to verify my ID and its European. Also I made a sepa transfer and it took 2 days and its not yet showing on my wallet. When I meesaged support, its already been a whole day and they still didn't reply yet. Terrible application! They should be so much more helpful since they're dealing with people's money, but they clearly don't care. I'm taking my money somewhere else to trade!
  • Can’t get into mobile app!!! Mar 20, 2021

    By Clife'
    I have been trying for months to figure out how to get passed the “Yubikey is used on browser” default message that keeps coming up! Yes I use Yubikey on the desktop app...so a little bit of help explaining what to do about it would be helpful. I see others are having the same issue, yet Binance who needs to learn about customer service and UX/UI design need to get their act together! I gave up and went to Bitrue which is a much better experience on desktop and mobile. Unfortunately some altcoins don’t trade on Bitrue, and I trade mostly on my phone as I’m always on the go. So Binance...get your act together because sooner rather than later more traders will find other exchanges that have a good customer support and user interface than what you are offering now!!!
  • Apr 28, 2021

    By Tynan Leong-Best
    Useless. Made me go through the entire verification process only to deny me the ability to add CAD to my account. Errors include "CAD Deposit Suspended" due to maintenance (though I see reviews saying this has been going on for months) as well as "Unable to Process" when I tried all other options available to me. Don't bother if you're in Canada.
  • Apr 29, 2021

    By Chris Lipman
    This app is garbage. Barely anything works. Try and buy coins within your credit card limit. Doesn't allow. Lower the amount, your card gets blocked then you need to re verify everything all over again. Doesn't store credit card details, so you have to type in everything. No way to transfer money into your account. Everything is so hard in this app you really have to be committed to get through. I didn't. Support is robotic use templates and don't read before replying. Really bad!
  • Apr 25, 2021

    By Blessed Eghosa
    New to the app and I can't proceed with anything. Not even a deposit. I have to go through verification countless times to no avail. I have to go through verification to upload documents and face recognition which failed many times. This is the problem when you rely on AI for verification.
  • Apr 21, 2021

    By Jacob E
    Registration process is so bad, entering the password only once? Really? if i enter the hidden password once, which has a big chance to have a typo since i have big fingers, and the registration is "successful", i'll only get locked out, plus registration should have a send code to mobile, to make sure the registered number is correct. Forgot the password anyway, now send code to my mobile number does not send to my registered number. You're a finance app and its not very secure

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