Ratings & Reviews

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  • Jun 29, 2022

    By Nick Saris
    This "app" is just a shoddy wrapper for the website. I downloaded the app for a more stable experience, but you might as well just use the website. They didn't even bother to make it fit all screens, so many modern phones will have black bars on the top and bottom! Very poor showing for America's largest tech retailer to have such a poor app.
  • Feb 8, 2022

    By Douglas Romick
    This app is fine, but one major bug that needs fixed: If you are buying a phone and activating it, if you select create a new account, there is no way to back out of this option. If you exit the app, sign out, whatever, and you go back to add a phone again to purchase, it keeps adding it to the original order and won't let you out of the carrier portal, or delete phones from the cart. Having to reinstall to see if it fixes the issue.
  • Convenient, but not all there. Sep 11, 2021

    By .null()
    The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.
  • I purchase all my electronics and appliances on BB App Oct 2, 2021

    By HaloSage
    The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.
  • Nov 23, 2019

    By A Google user
    One of the best shopping experiences on the market! Accurate across the entire spectrum as far as product detail & availability, great selection, & pricing on all of today's latest & greatest technological advances. Whether your shopping in store or on line, you couldn't get a better understanding of what it is that you're looking for. & the app is easy to navigate, order, & select payment options for any budget. Definitely the last & only place you will ever need.
  • Needs Model Numbers in List View Mar 8, 2018

    By RichJC
    Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.
  • Apr 29, 2020

    By Steve McLeish
    Online ordering and pickup worked really well. Pickup was surprisingly easy and quick. One thing I would recommend is making it a little easier to search and find results for other pickup locations. Unless I missed something, it just lists all nearby stores whether it has item in stock or not and you have to scroll through them to find one.
  • Needs to be Fixed Jan 9, 2020

    By gocubs1213
    EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
  • Apr 1, 2021

    By Jon Heard
    Has crashed a few times lately. Never had that problem before. Also I cannot log into my account. Sometimes will shutdown but usually just cycles back to the landing page. Have used the app on and off for years and never had any problems until now. I'll also add to what someone else said, if something is unavailable then do not show it in the search results. Or show those items seperately at the bottom of the search results.
  • Mar 9, 2019

    By A Google user
    Overall a great way to browse items online and in-store. Would love to see custom lists feature built-in to the app instead of it being a "webpage." The other problem of webpages in the app is that after you browse an item and go back to the "webpage" list, it will only load halfway and freeze. The way to temporarily resolve this is to press the back button and it will refresh itself.
  • Jun 29, 2022

    By Nick Saris
    This "app" is just a shoddy wrapper for the website. I downloaded the app for a more stable experience, but you might as well just use the website. They didn't even bother to make it fit all screens, so many modern phones will have black bars on the top and bottom! Very poor showing for America's largest tech retailer to have such a poor app.
  • Feb 8, 2022

    By Douglas Romick
    This app is fine, but one major bug that needs fixed: If you are buying a phone and activating it, if you select create a new account, there is no way to back out of this option. If you exit the app, sign out, whatever, and you go back to add a phone again to purchase, it keeps adding it to the original order and won't let you out of the carrier portal, or delete phones from the cart. Having to reinstall to see if it fixes the issue.
  • Convenient, but not all there. Sep 11, 2021

    By .null()
    The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.
  • I purchase all my electronics and appliances on BB App Oct 2, 2021

    By HaloSage
    The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.
  • Nov 23, 2019

    By A Google user
    One of the best shopping experiences on the market! Accurate across the entire spectrum as far as product detail & availability, great selection, & pricing on all of today's latest & greatest technological advances. Whether your shopping in store or on line, you couldn't get a better understanding of what it is that you're looking for. & the app is easy to navigate, order, & select payment options for any budget. Definitely the last & only place you will ever need.
  • Needs Model Numbers in List View Mar 8, 2018

    By RichJC
    Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.
  • Apr 29, 2020

    By Steve McLeish
    Online ordering and pickup worked really well. Pickup was surprisingly easy and quick. One thing I would recommend is making it a little easier to search and find results for other pickup locations. Unless I missed something, it just lists all nearby stores whether it has item in stock or not and you have to scroll through them to find one.
  • Needs to be Fixed Jan 9, 2020

    By gocubs1213
    EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
  • Apr 1, 2021

    By Jon Heard
    Has crashed a few times lately. Never had that problem before. Also I cannot log into my account. Sometimes will shutdown but usually just cycles back to the landing page. Have used the app on and off for years and never had any problems until now. I'll also add to what someone else said, if something is unavailable then do not show it in the search results. Or show those items seperately at the bottom of the search results.
  • Mar 9, 2019

    By A Google user
    Overall a great way to browse items online and in-store. Would love to see custom lists feature built-in to the app instead of it being a "webpage." The other problem of webpages in the app is that after you browse an item and go back to the "webpage" list, it will only load halfway and freeze. The way to temporarily resolve this is to press the back button and it will refresh itself.
  • Recent Version ANNOYING Shopping Cart Malfunctioning Mar 24, 2021

    By srzerkle71
    Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.
  • Jun 9, 2022

    By Jesse Mitchell
    Update: 6/9/22. App still will not load, 9 months after original review. --- Over the past few months, the app has become increasingly buggy. Now, the app has stopped working entirely. It won't load despite two re-installs and after sending a few error reports over the course of a week. If Best Buy wants to compete with Amazon, they need to do much better.
  • HUGE glitch in BB credit card part of app Dec 26, 2021

    By Penemuel
    The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.
  • Apr 27, 2022

    By Casey Smith
    This app worked perfectly fine for a good while. However, after a recent update, it asks me for my location every. Single. Time. I open the app. In addition, half the time I open the app now it bugs out, says it ran into an error, and I have to manually kill it and open it back up. Asking for my location needs to be a one time thing or have a toggle.
  • Getting tired of not being able to purchase digital gift cards Apr 16, 2022

    By rd2561
    Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.
  • Apr 14, 2022

    By S Jackson
    Going to have to delete it. It wants to use the app for everything. Get an email? Defaults to app. Can't remember my husband's password & when I use my phone's browser it keeps opening the app. The problem? I'm signed into browser, not signed into app. Can't proceed. Updates sign you out & if you're like us & don't use often you don't remember the complicated password u chose. The browser lets you save it so no issue there. What happened to the pop-up ASKING if you want to use the app??????!
  • Shipping scam! Mar 7, 2020

    By Zack Daddy101
    I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.
  • Jan 30, 2022

    By JEM
    (UDPATE A YEAR LATER, This app is still an inadequate POS of an app. When ever I go to look at my statements the app starts to show me but then connects to chat then crashes. I'm done!! I'm cutting the card in half!!) Its super slow, it freezes and resets my filtering/sorting all the time. When I go to check availability or to purchase an item the next page won't even load. Sometimes tells me I have no internet connection, doesn't matter if I'm on wifi or mobile.
  • Slow and stops responding Nov 20, 2020

    By JMZ727
    I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.
  • Feb 21, 2022

    By Kerstin
    There is always an issue signing on to pay my bill. You end up resetting your pw every time and when you finally finish all their verifications and reset, it says they're having tech issues and try again later. Then right before you think to call in, it says they're experiencing high call volume. How convenient that they don't want you making your payments on time.

No reviews available

No reviews available

  • I purchase all my electronics and appliances on BB App Oct 2, 2021

    By HaloSage
    The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.
  • Nov 23, 2019

    By A Google user
    One of the best shopping experiences on the market! Accurate across the entire spectrum as far as product detail & availability, great selection, & pricing on all of today's latest & greatest technological advances. Whether your shopping in store or on line, you couldn't get a better understanding of what it is that you're looking for. & the app is easy to navigate, order, & select payment options for any budget. Definitely the last & only place you will ever need.
  • Needs Model Numbers in List View Mar 8, 2018

    By RichJC
    Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.
  • Apr 29, 2020

    By Steve McLeish
    Online ordering and pickup worked really well. Pickup was surprisingly easy and quick. One thing I would recommend is making it a little easier to search and find results for other pickup locations. Unless I missed something, it just lists all nearby stores whether it has item in stock or not and you have to scroll through them to find one.
  • Oct 12, 2018

    By A Google user
    This app is a lifesaver if you're a frequent Best Buy customer. You can present a barcode from the app with in-store purchases to bring up your account and get points, as well as present it for lightning fast store pickup. You have an entire account overview including your rewards points and points pending. You can search for practically any item Best Buy has online or in-store plus filtering/sorting your results is easy to do. The app itself also doesn't have any noticeable technical issues that would inhibit me from using it in any way. Highly recommend this app.
  • Good app, annoying notifications Jan 27, 2018

    By mitchejones
    The app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back.
  • Useful, good integration with Apple Pay Dec 10, 2019

    By CTO77
    Somewhat better than the website. Apple Pay is handy and saves entering shipping details. One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count. Better to add more of the main info into the list page.
  • Edited review Mar 30, 2019

    By Bubba T 1023
    After receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.
  • The best place on earth Dec 11, 2020

    By MoMo from the east side
    If you love electronics and technology then you’ll love this store. Very important to make sure your schedule for the day is completely open cause you could be here for hours and not even realize it. finding something you need and being able to compare it with other brands of the same item gives you a sense of confidence that you’re buying what you want, there is virtually no room for error!!!!! I love the Bedt Buy store and the employees that help me!!!! A++ rating.
  • Such a amazing app Feb 25, 2019

    By pinkywinkygirl101
    This App is so amazing because it has everything I need to do it or is everything it App is so amazing because it has everything I need to do it or is everything it would’ve everything they needed to order any were never but you never and is always good but other people that they’re out there that they think that is not good at all I’m just like what house in a goodwould with everything they needed to order any wind never say never never in his
  • Feb 8, 2022

    By Douglas Romick
    This app is fine, but one major bug that needs fixed: If you are buying a phone and activating it, if you select create a new account, there is no way to back out of this option. If you exit the app, sign out, whatever, and you go back to add a phone again to purchase, it keeps adding it to the original order and won't let you out of the carrier portal, or delete phones from the cart. Having to reinstall to see if it fixes the issue.
  • Convenient, but not all there. Sep 11, 2021

    By .null()
    The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.
  • Needs to be Fixed Jan 9, 2020

    By gocubs1213
    EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
  • Mar 9, 2019

    By A Google user
    Overall a great way to browse items online and in-store. Would love to see custom lists feature built-in to the app instead of it being a "webpage." The other problem of webpages in the app is that after you browse an item and go back to the "webpage" list, it will only load halfway and freeze. The way to temporarily resolve this is to press the back button and it will refresh itself.
  • Missing the “preview in your space” feature Aug 4, 2019

    By sharepointguy
    Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.
  • Location services needs tweaked Sep 1, 2020

    By Ryestud
    Right now the location services stays on and tracking when you have the app in the background. This will never go away until you close the app process out. I think this causes battery and performance issues for people that have older phones as well as people that don’t know how to close apps. Change this to turn off if you are not actively in the area of a store, and the app has been in the background for 5 minutes (or whatever is deemed an adequate wait time).
  • Good but not up to date system Nov 27, 2019

    By Sushil04
    It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small. Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately. It’s more of store system lag than the app itself but figured they should run in sync.
  • Works well… Most of the time Feb 25, 2022

    By Payaso de Diablo
    The app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option.
  • Like it but... Nov 10, 2018

    By Cazimier
    I like the app. It works well most of the time. Could be low patience when it doesn’t. What I do wish for though is an option to turn on a notification about accrued points. I get points, use the card to get more points then lose the points bc I don’t know they have expired. Would love to get a reminder a month or so before the points expire. 🤔 And speaking of which, I think point should last an entire year not just a few months. Not everyone has deep enough pocket to become an elite member. 🤨
  • Washer and Dryer Feb 7, 2018

    By Hausiscrazy
    I bought a new washer and dryer recently but for some reason I have not received award points to my account. Not an issue as far as the washer and dryer goes. The washer and dryer are performing as expected and I’m happy with the purchase. The customer service was outstanding, both before and after the sell. Friendly and willing to help. The delivery was 2 hours earlier than the confirmed time slot which normally would be no big deal, but I had to take time off from work to meet them, that was a problem.
  • Jun 29, 2022

    By Nick Saris
    This "app" is just a shoddy wrapper for the website. I downloaded the app for a more stable experience, but you might as well just use the website. They didn't even bother to make it fit all screens, so many modern phones will have black bars on the top and bottom! Very poor showing for America's largest tech retailer to have such a poor app.
  • Apr 1, 2021

    By Jon Heard
    Has crashed a few times lately. Never had that problem before. Also I cannot log into my account. Sometimes will shutdown but usually just cycles back to the landing page. Have used the app on and off for years and never had any problems until now. I'll also add to what someone else said, if something is unavailable then do not show it in the search results. Or show those items seperately at the bottom of the search results.
  • Mostly functional Aug 18, 2019

    By EG Money 24
    Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.
  • Too many notifications that won’t turn off Nov 1, 2020

    By C4Robert
    It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all. So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me. If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.
  • Add more filters Dec 26, 2020

    By Eribo
    You should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results. Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need. It’s a bit overwhelming to browse/search your site when you don’t have better filters.
  • Usually works well Feb 2, 2018

    By jaycias_favorite
    Started using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.
  • Check out doesn’t work any more - UPDATE May 29, 2022

    By Ghormeh_Sabzi
    I don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working.
  • App improvement suggestion Nov 30, 2021

    By Bassboneguy31
    The app works well for me overall, but there’s one really annoying thing about the iPhone version of the app. When you search for a product, then another, etc, you get buried in product listings and have to keep hitting “back” only to go to the previous product you were looking at. Can you please add the “Home” navigation button on iPhone like you have on the iPad app at all times? It’s there when you launch the app but isn’t available once you get into product listings.
  • Orders cancelling when purchasing on app Oct 31, 2017

    By Hayn8857
    I haven’t bought anything with the app for about 1-2 months and I was purchasing a iPhone X case for my wife and it cancels my order. Did it another 3 times on App and it cancels about 5 minutes after getting my order confirmation. Even used 3 different payment methods and it still gets cancelled. Chose to buy it on my PC at the official website, it’s been an hour and it hasn’t gotten cancelled yet. Gave this app a 3 Star just for this problem. Fix this problem and I’ll give it a 5 Star. Love it just that problem irritates me.
  • Filtering and navigation needs work May 13, 2021

    By Kristof Williamson
    The app seems like it is a wrapper around a web view. There is no button anywhere to go to the “home page”. Instead you need to tap the back button a million times. Disappointing. Also when I try to filter items it: 1) doesn’t keep the “more” item options when you select an item — a pain when you want to include multiple brands at the end of a long list, 2) filtering occasionally seemed to *exclude* the items I selected.
  • Shipping scam! Mar 7, 2020

    By Zack Daddy101
    I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.
  • Slow and stops responding Nov 20, 2020

    By JMZ727
    I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.
  • Feb 27, 2022

    By Jon Tague
    Utter hot 🗑 🗑 🗑 🗑 🗑. If you have a best buy rewards card you can only pay your bill through their terrible interface. I had to delete and reinstall the app 4 times just to pay my bill. I had it set to auto-pay, but at some point they just decided "nah, you don't need that anymore", and it was canceled. Which in turn massively screwed me, 1 or 2 delinquent payments and my credit score dropped by 37 points. Trying to resolve this with a human being you can understand is an utterly impossibe
  • May 6, 2020

    By Keith Kinder
    This app can be very handy when it works properly. It is packed with information, but it is so very sluggish on my Note 10 as well as my Pixel 3A XL. If you minimize the app then come back to it, the app freezes 90% of the time. The QR code scanner is very unreliable as far as launching in a timely manner. It's usually faster to just type the name of the item. Every time I use this app I have to restart in for one reason or another.
  • Curbside Pick-up Jan 13, 2021

    By lavendar4444
    I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.
  • Website is better Mar 2, 2021

    By LAX20531
    UPS return labels could not be accessed or printed, forcing me to delete the app in order to use a browser. At least let us use a browser if we want to and don’t automatically open the app. Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to the app my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind. The app makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.
  • May 31, 2021

    By Ameen Karim
    The poor user interface ruins the experience all together. Many inputs simply do not work and aren't accessible. Lack of Credit card information or service center is another minus. Mix the two services so I can see my balance and pay it off all in the app, otherwise what's the point. The app is slow, buggy, and clunky. This is embarrassing for a massive tech company to have such a bad performing app.
  • I'll change my review when the app gets better... Dec 16, 2020

    By macrossfan
    Usually, this app is my go to and has never failed me... until now. Trying to do last second Christmas shopping. I understand there will be congestion and various bugs, especially with the recent iOS 14.3 update... but, I'm trying to checkout, and it's telling me to change the delivery options for an item that I didn't even select and I can't complete the checkout process. I try to select change delivery option, but I'm taken back to the shopping cart for an non-ending revolving door. Seems a little strange and I hope no one else is experiencing this little SNAFU... I hope I don't have to reinstall the app.
  • Doesn’t record purchases to your account Jan 7, 2020

    By Gio_momma
    I’ve used the app to make purchases previously and had good luck. I made a purchase a couple days ago with the app...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in the app and it wasn’t there. I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account. This is more than maddening and I will never use this app again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes the app not worth it. Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.
  • Payment PROBLEM Mar 16, 2019

    By Dk901
    I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but the app is saying different even if you check your balance in the store it’s wrong vs the app. I don’t understand. Now why is it sooooo hard to find my payment history or payment on the app I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem
  • Recent Version ANNOYING Shopping Cart Malfunctioning Mar 24, 2021

    By srzerkle71
    Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.
  • Jun 9, 2022

    By Jesse Mitchell
    Update: 6/9/22. App still will not load, 9 months after original review. --- Over the past few months, the app has become increasingly buggy. Now, the app has stopped working entirely. It won't load despite two re-installs and after sending a few error reports over the course of a week. If Best Buy wants to compete with Amazon, they need to do much better.
  • HUGE glitch in BB credit card part of app Dec 26, 2021

    By Penemuel
    The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.
  • Apr 27, 2022

    By Casey Smith
    This app worked perfectly fine for a good while. However, after a recent update, it asks me for my location every. Single. Time. I open the app. In addition, half the time I open the app now it bugs out, says it ran into an error, and I have to manually kill it and open it back up. Asking for my location needs to be a one time thing or have a toggle.
  • Getting tired of not being able to purchase digital gift cards Apr 16, 2022

    By rd2561
    Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.
  • Apr 14, 2022

    By S Jackson
    Going to have to delete it. It wants to use the app for everything. Get an email? Defaults to app. Can't remember my husband's password & when I use my phone's browser it keeps opening the app. The problem? I'm signed into browser, not signed into app. Can't proceed. Updates sign you out & if you're like us & don't use often you don't remember the complicated password u chose. The browser lets you save it so no issue there. What happened to the pop-up ASKING if you want to use the app??????!
  • Jan 30, 2022

    By JEM
    (UDPATE A YEAR LATER, This app is still an inadequate POS of an app. When ever I go to look at my statements the app starts to show me but then connects to chat then crashes. I'm done!! I'm cutting the card in half!!) Its super slow, it freezes and resets my filtering/sorting all the time. When I go to check availability or to purchase an item the next page won't even load. Sometimes tells me I have no internet connection, doesn't matter if I'm on wifi or mobile.
  • Feb 21, 2022

    By Kerstin
    There is always an issue signing on to pay my bill. You end up resetting your pw every time and when you finally finish all their verifications and reset, it says they're having tech issues and try again later. Then right before you think to call in, it says they're experiencing high call volume. How convenient that they don't want you making your payments on time.
  • ORDER NIGHTMARE! Jun 8, 2020

    By Vigilant72
    I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...
  • Worst experience! Dec 6, 2020

    By muzzeina
    I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!

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