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Avi-on

Avi-on

Avi-on Labs

Controls wireless devices compatible with Avi-on Commercial Lighting Controls

3.4 Ratings 2K+ Reviews 50K+ Downloads

Ratings & Reviews

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  • Work Great after 3-4 Years Oct 29, 2019

    By Babower
    I have spent lots of money on smart devices like many have. And we have children. I must say that after trying numerous smart devices, the most important aspect is that your products function for years to come without failure and with very minimal maintenance and upgrades. Avi-on smart plugs have been functioning well in our home. We experienced glitches and inconveniences with their software upgrades. Once the software was settled and glitches fixed, the lights are working as expected. We want to keep our kids safe and sound at home. The smart plugs products have helped us achieve that for 3 years now. We bought ours in the stores. Here is another thing: we do not want to spend $40 on smart devices. This is way too expensive for ordinary American families. It adds up fast with every single device and software costs. It is too too much. Who can afford $400 iPhones year after year?!? Oh maybe software makers can!?! They make good money. But we don’t!! We buy what we need, not what we like! So I got my Avion plug for $25 at a local store, which was affordable price. Others weren’t as lucky as I. After 3-4 years, my Avi-on products are still all working in my home with zero maintenance and no fail. So I am a very happy Mom. Now I just hope this product lasts forever as it is. Fingers crossed.
  • Support Was Tremendous Aug 30, 2018

    By XYZperry
    I have had a switch and used the app for a couple of years. I bought two new outdoor switches and although the switches worked I could not get the app to function properly. I contacted the Avi-On support team and they immediately responded within an hour or two. My switches had old firmware that needed updating but the app would not display the update symbol needed to initiate the update as well as some other functions such as changing the name of Devices or deleting schedules. The support team worked with me to try to resolve this problem. When no headway was being made they sent me two new switches that they had updated the firmware and I sent back my two with their prepaid shipping. After many emails back and forth they regenerated my account and I deleted the app and re-downloaded the app. Everything thing then worked. I can’t say enough about the support team for tirelessly pursuing the resolution to my problem. They went well beyond my expectations with email responses and phone calls that in some cases were after their normal business hours. My system now works perfectly. Gary S
  • AVI-ON Light App Oct 27, 2020

    By AviTeam
    AVI-ON Light is a good app for tturning your regularly used lights on and off. A little tricky finding my way around to get it to do what I wanted, but finally got there. I haven’t gotten it to work when away from home though. Husband and I tested.
  • Flawless Execution Every time! Mar 5, 2019

    By Mr. Mancuso
    I’m not sure how old these reviews are or what anyone’s background is in lighting controls, but, I use 3 of the GE switches to control my landscape lighting all around my property. One of the switches controls 18 in-ground 6x9 paving stone lights, one controls pumps for fountains and one switch controls the rest of the outdoor home lighting that makes the house look like a million bucks. I select the zone I want turn it on and it works... EVERY SINGLE TIME! These complaints on here are mind boggling to me. If I had to nitpick and find a problem with the plugs, I’d have to say that a WiFi system over the Bluetooth system would’ve been my preference. I can be anywhere inside or outside the house for the app to work (which is great, but, I can’t hit the switches from a remote location via WiFi). Other than that these products are all aces!
  • Jun 20, 2021

    By Hilary Nagrodski
    I've had it for a few years. It works great. No problems.
  • Very Pleased!!! Sep 28, 2018

    By *verypleased!!!*
    I got the Avi-on system app on my phone but couldn’t get the schedule to set so I contacted support via email which said they would get back to me within 24 hours. The tech-support by the name of David got back to me right away and was working on his own time outside of his work schedule to help me. He sent very clear explicit instructions which I followed and my new wall switch now works perfect!! I was totally shocked to receive this immediate response after the voice message told me to send my question email and someone would get back to me within 24 hours!! I was totally pleased with the response and instructional of this individual and would rate this a five star because many of your products are only as good as your tech-support when you have an issue The system is working great for me thus far!!
  • Feb 26, 2021

    By Jennifer Mcguire
    It's pretty good but there is a lag between opening the app.
  • Fabulously helpful, simple, and new! Dec 20, 2017

    By Supergaara2
    Avion devices have always been surprisingly intuitive in my experiences with them, which was my main concern when looking for smart home devices. I was worried about connectivity and remote control, etc etc. turns out, they JUST WORK. Unless you’re stupid and don’t realize that Bluetooth and home WiFi don’t have a 10 mile range, it’s obvious that a RAB (remote access bridge) is necessary. There’s a few different controls and devices, from the RAB which lets you control over the internet from anywhere, And the outlet switch that lets you use Bluetooth to dim/control ANY LIGHT you’ve already got installed: fluorescent, LED, especially incandescent, and Phillips Hue...provided its already dimmable obvi. And the Bluetooth switch I mentioned is super cool, from your phone you can control literally any lamp in your house and program complex routines or simple ones to turn on whenever you need. And there’s more! It’s been a life saver with energy bills $$$ And for our older dog who needs to see and for waking up and going to sleep along with just having total control from your phone. Pretty dope! Remember... Bluetooth and WiFi only have a ‘small’ range; the Internet is infinite range. Golden rule.
  • Customer service and software needs work. Jan 10, 2018

    By JAKE>>>>>>>
    I purchased 6 indoor and 2 outdoor switches two years ago to control xmas lights around the house. Everything worked flawlessly. This year we set up the lights and the app wouldn't recognize any of the switches. For the first few days our work around was to log out and back in every time we wanted to turn the lights on or off. The app wouldn't log back in and was giving an error message that it can't connect to my internet. Internet was working fine for everything else on my phone. Customer service was not helpful. I was finally able to solve the issue after reading through a bunch of reviews and finding the solution posted by another user. It required a very long software update process that needed to be done one switch at a time. Once software was updated they worked great again.
  • Very poor! Sep 20, 2017

    By CrackerJack398
    While updating firmware on every device helped with schedules working properly it did take a long time per unit. Updating at the switch in the app did not work and I had to log on and enable updates from there. It took a long time to figure this out. I am now unable to edit previous schedules or tell which ones are associated with a particular switch. Very, very poor update! Thinking about de-installing all their crap and sending it back even though I won't get a refund. Update: I did not open a support ticket but spent more time trying to get this to work properly. I can now edit schedule names and schedules for groups now work. All in all, it took about four hours to update all the firmware and figure out how to use the app. I upgraded to three stars as this should be a lot easier.
  • Work Great after 3-4 Years Oct 29, 2019

    By Babower
    I have spent lots of money on smart devices like many have. And we have children. I must say that after trying numerous smart devices, the most important aspect is that your products function for years to come without failure and with very minimal maintenance and upgrades. Avi-on smart plugs have been functioning well in our home. We experienced glitches and inconveniences with their software upgrades. Once the software was settled and glitches fixed, the lights are working as expected. We want to keep our kids safe and sound at home. The smart plugs products have helped us achieve that for 3 years now. We bought ours in the stores. Here is another thing: we do not want to spend $40 on smart devices. This is way too expensive for ordinary American families. It adds up fast with every single device and software costs. It is too too much. Who can afford $400 iPhones year after year?!? Oh maybe software makers can!?! They make good money. But we don’t!! We buy what we need, not what we like! So I got my Avion plug for $25 at a local store, which was affordable price. Others weren’t as lucky as I. After 3-4 years, my Avi-on products are still all working in my home with zero maintenance and no fail. So I am a very happy Mom. Now I just hope this product lasts forever as it is. Fingers crossed.
  • Support Was Tremendous Aug 30, 2018

    By XYZperry
    I have had a switch and used the app for a couple of years. I bought two new outdoor switches and although the switches worked I could not get the app to function properly. I contacted the Avi-On support team and they immediately responded within an hour or two. My switches had old firmware that needed updating but the app would not display the update symbol needed to initiate the update as well as some other functions such as changing the name of Devices or deleting schedules. The support team worked with me to try to resolve this problem. When no headway was being made they sent me two new switches that they had updated the firmware and I sent back my two with their prepaid shipping. After many emails back and forth they regenerated my account and I deleted the app and re-downloaded the app. Everything thing then worked. I can’t say enough about the support team for tirelessly pursuing the resolution to my problem. They went well beyond my expectations with email responses and phone calls that in some cases were after their normal business hours. My system now works perfectly. Gary S
  • AVI-ON Light App Oct 27, 2020

    By AviTeam
    AVI-ON Light is a good app for tturning your regularly used lights on and off. A little tricky finding my way around to get it to do what I wanted, but finally got there. I haven’t gotten it to work when away from home though. Husband and I tested.
  • Flawless Execution Every time! Mar 5, 2019

    By Mr. Mancuso
    I’m not sure how old these reviews are or what anyone’s background is in lighting controls, but, I use 3 of the GE switches to control my landscape lighting all around my property. One of the switches controls 18 in-ground 6x9 paving stone lights, one controls pumps for fountains and one switch controls the rest of the outdoor home lighting that makes the house look like a million bucks. I select the zone I want turn it on and it works... EVERY SINGLE TIME! These complaints on here are mind boggling to me. If I had to nitpick and find a problem with the plugs, I’d have to say that a WiFi system over the Bluetooth system would’ve been my preference. I can be anywhere inside or outside the house for the app to work (which is great, but, I can’t hit the switches from a remote location via WiFi). Other than that these products are all aces!
  • Jun 20, 2021

    By Hilary Nagrodski
    I've had it for a few years. It works great. No problems.
  • Very Pleased!!! Sep 28, 2018

    By *verypleased!!!*
    I got the Avi-on system app on my phone but couldn’t get the schedule to set so I contacted support via email which said they would get back to me within 24 hours. The tech-support by the name of David got back to me right away and was working on his own time outside of his work schedule to help me. He sent very clear explicit instructions which I followed and my new wall switch now works perfect!! I was totally shocked to receive this immediate response after the voice message told me to send my question email and someone would get back to me within 24 hours!! I was totally pleased with the response and instructional of this individual and would rate this a five star because many of your products are only as good as your tech-support when you have an issue The system is working great for me thus far!!
  • Feb 26, 2021

    By Jennifer Mcguire
    It's pretty good but there is a lag between opening the app.
  • Fabulously helpful, simple, and new! Dec 20, 2017

    By Supergaara2
    Avion devices have always been surprisingly intuitive in my experiences with them, which was my main concern when looking for smart home devices. I was worried about connectivity and remote control, etc etc. turns out, they JUST WORK. Unless you’re stupid and don’t realize that Bluetooth and home WiFi don’t have a 10 mile range, it’s obvious that a RAB (remote access bridge) is necessary. There’s a few different controls and devices, from the RAB which lets you control over the internet from anywhere, And the outlet switch that lets you use Bluetooth to dim/control ANY LIGHT you’ve already got installed: fluorescent, LED, especially incandescent, and Phillips Hue...provided its already dimmable obvi. And the Bluetooth switch I mentioned is super cool, from your phone you can control literally any lamp in your house and program complex routines or simple ones to turn on whenever you need. And there’s more! It’s been a life saver with energy bills $$$ And for our older dog who needs to see and for waking up and going to sleep along with just having total control from your phone. Pretty dope! Remember... Bluetooth and WiFi only have a ‘small’ range; the Internet is infinite range. Golden rule.
  • Customer service and software needs work. Jan 10, 2018

    By JAKE>>>>>>>
    I purchased 6 indoor and 2 outdoor switches two years ago to control xmas lights around the house. Everything worked flawlessly. This year we set up the lights and the app wouldn't recognize any of the switches. For the first few days our work around was to log out and back in every time we wanted to turn the lights on or off. The app wouldn't log back in and was giving an error message that it can't connect to my internet. Internet was working fine for everything else on my phone. Customer service was not helpful. I was finally able to solve the issue after reading through a bunch of reviews and finding the solution posted by another user. It required a very long software update process that needed to be done one switch at a time. Once software was updated they worked great again.
  • Very poor! Sep 20, 2017

    By CrackerJack398
    While updating firmware on every device helped with schedules working properly it did take a long time per unit. Updating at the switch in the app did not work and I had to log on and enable updates from there. It took a long time to figure this out. I am now unable to edit previous schedules or tell which ones are associated with a particular switch. Very, very poor update! Thinking about de-installing all their crap and sending it back even though I won't get a refund. Update: I did not open a support ticket but spent more time trying to get this to work properly. I can now edit schedule names and schedules for groups now work. All in all, it took about four hours to update all the firmware and figure out how to use the app. I upgraded to three stars as this should be a lot easier.
  • May 7, 2021

    By Christopher Beaver
    Update: 1 year later, new phone, same results. The app doesn't recognize the device. Total waste of money. Informed to update the firmware. How would one access that if the app doesn't recognize the device.
  • Jun 23, 2021

    By John Rudersdorf
    Unable to update firmware from this site . It is a very unsatisfactory application and company responses are all demeaning to recent posts . They act as if nothing is wrong except Firmware updates are needed. This is a catch 22. With no viable solution.
  • You designed the firmware & software for GE plug in switch to fail Jan 31, 2019

    By PandaPandaKoala
    You designed the firmware & software for GE plug in switch to fail without any way to make it communicate again short of sending it to you at my cost and possibly not getting it back, should you decide it is broken? AVOID LIKE THE PLAGUE!!! Why design something to be robust when you could instead design something that not only EASILY FAILS, but then becomes PERMANENTLY unable to communicate with any device. And, yes, I meticulously went through all your myriad pages upon linked pages without skipping or mis-ordering any of the instructions. I have one switch that still works and one that can no longer be seen by any device, and therefore cannot be added again, no matter what I have done. Yes, I’ve tried holding the button, much longer than required for reset. I have even gone so far as to completely delete and then reinstall the app, and one switch still works while the other is invisible and cannot be added. I have even deleted and re-added the working switch on my account successfully. No, they weren’t in separate accounts. Yes, I have repeated your steps again, with perfect attention to detail. No, it was not damaged. It was treated exactly as the working switch was treated, and it used to work. Product is poor. There should be a class action suit to have the failed ones replaced.
  • Feb 2, 2021

    By Sosume 1
    It quit working. Only lasted 60 days. It keeps trying to connect. Follow directions for days. Spent hours tring to follow support instructions. Very frustrating. I'm done, No more GE devices for me. Uninstalling app for Good. Horrible experience. App stuck on locating the device. No option to update firmware.
  • Feb 4, 2021

    By D Lalley
    This truly stinks for van app.. I've been messing with trying to get a device hooked up to it for a few hours now.. and I'm no farther along then when I started...😣☹️☹️ ABSOLUTELY horrible .... It shouldn't be this hard to figure these things out... Went through the registration process.. Finally got to the main page I guess you would call it, since it's a web page, not a stand alone app... The written instructions don't help one bit..
  • Deceptive instructions - don’t waste your time Oct 29, 2017

    By doxnds
    I bought an Avi-on switch at Target without researching it first, which I rarely ever do. I set it up to turn a lamp on and off in the living room twice a day so my dogs won’t have to sit in the dark before I get home now that it gets dark so early. While setting it up there was not a single mention that it requires a remote access bridge to connect to it when I’m out of range. Because of that I’m not able to make any adjustments to the timer if I find I’m going to be out later than the lamp is set to turn off. The fact that that information is not anywhere in the instructions is extremely deceptive. Furthermore, after some googling I found I could connect to it via the Alexa app. NOPE. Alexa can’t find the device even if I’m sitting right next to it. I’m returning this piece of crap (the Avi-on device, not my Echo) and getting something else. Note: Avi-on Developers/Customer Service, please do not reply to this with one of your canned “we’d like to help you” responses. Unless you’re going to offer to send me a remote access bridge free of charge or refund my money, save it.
  • Jun 11, 2021

    By Mike Stephenson
    **Every** time I open this app I have to close it and then open it again. Not sometimes; every time. Sort yourselves out.
  • Jul 18, 2021

    By Luis Camilo
    Do not buy the GE Bluetooth switch, if you can return it, do so. These people don't care about making it easy to update the bios. Because I didn't get to update the switches, they only turn off when I open the app. Instructions don't work, if you run an older version, it doesn't let you authenticate. It seems they force you to buy new light switch. I wasted over 300 dollars on this, non of the switches are upgradeable. I'm purchasing something else.
  • Stay away Jul 6, 2019

    By Johnboyyy
    Very unreliable. I invested much time in using these devises for control of various appliances that are essential items rather than entertainment items. Things such as a whole house ventilation fan. In theory should be straight forward. The hardware appeared well made. Worked well on initial trials. Over the long run very quirky and undependable. In other words don’t let it fool you into thinking this could be a long term reliable relationship. Typical I guess of the internet of things. A constant loop of updating due to operating system changes. You could say out of developers hands and control due to so much dependence changing constantly and they have to get it right always which they don’t. The whole foundation and idea of reliability of the internet of things is flawed. We are fools to wast time chasing our tails on much of this. Few companies have the resources to keep up and thoroughly test each frequent update so the customer is not dealing with the pain.
  • Apr 23, 2021

    By John Orbit
    Specifically bought a bluetooth only device so I would not have to connect through wifi. The app will not even start without a wifi connection and registering an account. This is absolutely unnecessary for a bluetooth device. Advice to developers: make registration/ internet connection optional (check out "Govee Home" app).

No reviews available

No reviews available

  • Work Great after 3-4 Years Oct 29, 2019

    By Babower
    I have spent lots of money on smart devices like many have. And we have children. I must say that after trying numerous smart devices, the most important aspect is that your products function for years to come without failure and with very minimal maintenance and upgrades. Avi-on smart plugs have been functioning well in our home. We experienced glitches and inconveniences with their software upgrades. Once the software was settled and glitches fixed, the lights are working as expected. We want to keep our kids safe and sound at home. The smart plugs products have helped us achieve that for 3 years now. We bought ours in the stores. Here is another thing: we do not want to spend $40 on smart devices. This is way too expensive for ordinary American families. It adds up fast with every single device and software costs. It is too too much. Who can afford $400 iPhones year after year?!? Oh maybe software makers can!?! They make good money. But we don’t!! We buy what we need, not what we like! So I got my Avion plug for $25 at a local store, which was affordable price. Others weren’t as lucky as I. After 3-4 years, my Avi-on products are still all working in my home with zero maintenance and no fail. So I am a very happy Mom. Now I just hope this product lasts forever as it is. Fingers crossed.
  • Support Was Tremendous Aug 30, 2018

    By XYZperry
    I have had a switch and used the app for a couple of years. I bought two new outdoor switches and although the switches worked I could not get the app to function properly. I contacted the Avi-On support team and they immediately responded within an hour or two. My switches had old firmware that needed updating but the app would not display the update symbol needed to initiate the update as well as some other functions such as changing the name of Devices or deleting schedules. The support team worked with me to try to resolve this problem. When no headway was being made they sent me two new switches that they had updated the firmware and I sent back my two with their prepaid shipping. After many emails back and forth they regenerated my account and I deleted the app and re-downloaded the app. Everything thing then worked. I can’t say enough about the support team for tirelessly pursuing the resolution to my problem. They went well beyond my expectations with email responses and phone calls that in some cases were after their normal business hours. My system now works perfectly. Gary S
  • Flawless Execution Every time! Mar 5, 2019

    By Mr. Mancuso
    I’m not sure how old these reviews are or what anyone’s background is in lighting controls, but, I use 3 of the GE switches to control my landscape lighting all around my property. One of the switches controls 18 in-ground 6x9 paving stone lights, one controls pumps for fountains and one switch controls the rest of the outdoor home lighting that makes the house look like a million bucks. I select the zone I want turn it on and it works... EVERY SINGLE TIME! These complaints on here are mind boggling to me. If I had to nitpick and find a problem with the plugs, I’d have to say that a WiFi system over the Bluetooth system would’ve been my preference. I can be anywhere inside or outside the house for the app to work (which is great, but, I can’t hit the switches from a remote location via WiFi). Other than that these products are all aces!
  • Jun 20, 2021

    By Hilary Nagrodski
    I've had it for a few years. It works great. No problems.
  • Very Pleased!!! Sep 28, 2018

    By *verypleased!!!*
    I got the Avi-on system app on my phone but couldn’t get the schedule to set so I contacted support via email which said they would get back to me within 24 hours. The tech-support by the name of David got back to me right away and was working on his own time outside of his work schedule to help me. He sent very clear explicit instructions which I followed and my new wall switch now works perfect!! I was totally shocked to receive this immediate response after the voice message told me to send my question email and someone would get back to me within 24 hours!! I was totally pleased with the response and instructional of this individual and would rate this a five star because many of your products are only as good as your tech-support when you have an issue The system is working great for me thus far!!
  • Fabulously helpful, simple, and new! Dec 20, 2017

    By Supergaara2
    Avion devices have always been surprisingly intuitive in my experiences with them, which was my main concern when looking for smart home devices. I was worried about connectivity and remote control, etc etc. turns out, they JUST WORK. Unless you’re stupid and don’t realize that Bluetooth and home WiFi don’t have a 10 mile range, it’s obvious that a RAB (remote access bridge) is necessary. There’s a few different controls and devices, from the RAB which lets you control over the internet from anywhere, And the outlet switch that lets you use Bluetooth to dim/control ANY LIGHT you’ve already got installed: fluorescent, LED, especially incandescent, and Phillips Hue...provided its already dimmable obvi. And the Bluetooth switch I mentioned is super cool, from your phone you can control literally any lamp in your house and program complex routines or simple ones to turn on whenever you need. And there’s more! It’s been a life saver with energy bills $$$ And for our older dog who needs to see and for waking up and going to sleep along with just having total control from your phone. Pretty dope! Remember... Bluetooth and WiFi only have a ‘small’ range; the Internet is infinite range. Golden rule.
  • Helpful customer service Apr 9, 2018

    By 68 wild horses
    Been using a wall outlet control for almost a year now. Decent product & has been working as advertised, until this weekend. Suddenly the app completely forgot the device and I couldn't figure it out. Contacted customer service via the online form & received a response within an hour. We exchanged half a dozen messages over the next couple of hours, and they were ultimately able to get things reset and functioning again. I must say, I was pleasantly surprised at the responsiveness and resolution. I figured I just had a bluetooth paperweight... Thanks guys!
  • AVI-ON Light App Oct 27, 2020

    By AviTeam
    AVI-ON Light is a good app for tturning your regularly used lights on and off. A little tricky finding my way around to get it to do what I wanted, but finally got there. I haven’t gotten it to work when away from home though. Husband and I tested.
  • Feb 26, 2021

    By Jennifer Mcguire
    It's pretty good but there is a lag between opening the app.
  • Customer service and software needs work. Jan 10, 2018

    By JAKE>>>>>>>
    I purchased 6 indoor and 2 outdoor switches two years ago to control xmas lights around the house. Everything worked flawlessly. This year we set up the lights and the app wouldn't recognize any of the switches. For the first few days our work around was to log out and back in every time we wanted to turn the lights on or off. The app wouldn't log back in and was giving an error message that it can't connect to my internet. Internet was working fine for everything else on my phone. Customer service was not helpful. I was finally able to solve the issue after reading through a bunch of reviews and finding the solution posted by another user. It required a very long software update process that needed to be done one switch at a time. Once software was updated they worked great again.
  • Very poor! Sep 20, 2017

    By CrackerJack398
    While updating firmware on every device helped with schedules working properly it did take a long time per unit. Updating at the switch in the app did not work and I had to log on and enable updates from there. It took a long time to figure this out. I am now unable to edit previous schedules or tell which ones are associated with a particular switch. Very, very poor update! Thinking about de-installing all their crap and sending it back even though I won't get a refund. Update: I did not open a support ticket but spent more time trying to get this to work properly. I can now edit schedule names and schedules for groups now work. All in all, it took about four hours to update all the firmware and figure out how to use the app. I upgraded to three stars as this should be a lot easier.
  • Jun 11, 2021

    By Mike Stephenson
    **Every** time I open this app I have to close it and then open it again. Not sometimes; every time. Sort yourselves out.
  • Stay away Jul 6, 2019

    By Johnboyyy
    Very unreliable. I invested much time in using these devises for control of various appliances that are essential items rather than entertainment items. Things such as a whole house ventilation fan. In theory should be straight forward. The hardware appeared well made. Worked well on initial trials. Over the long run very quirky and undependable. In other words don’t let it fool you into thinking this could be a long term reliable relationship. Typical I guess of the internet of things. A constant loop of updating due to operating system changes. You could say out of developers hands and control due to so much dependence changing constantly and they have to get it right always which they don’t. The whole foundation and idea of reliability of the internet of things is flawed. We are fools to wast time chasing our tails on much of this. Few companies have the resources to keep up and thoroughly test each frequent update so the customer is not dealing with the pain.
  • In the tour the app looks promising ... Jan 28, 2020

    By Sigadore
    Unfortunately, I was an early adopter of a couple of Avi-on devices and have since unplugged then and forgot about the App. I decided to revisit it since I have a mix of connected devices. After getting my password reset, it showed this impressive interface with nice and logical gestures. After I dismissed it, the app hung trying to connect to what I had registered before. No opportunity to drop powered off devices or add new ones, just a panel saying “Connecting...” with the only choice to Logout. So, either I create a new account or find my old devices in order to be able to get any new ones. Not a winning strategy when the income of the company comes from me buying more. Simple fix, I’ll wait before my next purchase unless I discover where I hid the outlet U already own. Tells you something that I have lives for years NOT finding a used for what I already bought from them.
  • Feb 6, 2019

    By M F
    it's just ok, whish I would of knoned the app (you have to sign up for) is only OK, before I bought the GE plugin outdoor switch (price $50, I got it on sale on amazon for $20) timer option is very confusing to set up. don't even know if it's going to work (bought this for Christmas lights, don't think it's going to do what I thought it could do)
  • Every update = mire app issues Sep 27, 2019

    By kaysee62
    I’ve had my GE Bluetooth timer for almost 3 years & each time there’s an update to the app or an IOS upgrade, the app won’t connect. In the past Avi-on’s support has been able to provide instructions to resolve the issue, however no such luck this time. I updated my iPhone to IOS 13 & ever since the app gives the following error message: “Please turn Bluetooth on. In order to use Avi-on, the Bluetooth radio on your phone must be ON.” I’ve had no issues with any other apps or Bluetooth devices since the IOS 23 update - only the Avi-on app. The GE timer is still following the schedule & can be operated manually, but that defeats the purpose, especially when I need to change the schedule which is only available in the app! After 5 days of being asked to repeatedly follow the same exact steps by Avi-on support, only to get no results or resolution, I’m ready to find a different Bluetooth timer with a more stable & user friendly app. I’m beyond frustrated with all the time wasted trying to fix a problem that shouldn’t exist. Apparently I’m the only person experiencing this issue with IOS 13, though I’m inclined to believe others may not have contacted Avi-on support or just gave up.
  • No longer works Dec 10, 2017

    By yaargh202
    Was useful, now completely useless. App does not connect to any of the 5 switches throughout the house. It does give a lengthy but confusing error message about numbers of devices versus numbers of switches which is particularly frustrating as there has been neither a change to the number of devices nor to the number of switches. Update: After logging out and logging back into my account, the app finally connected to one of the switches. An exclamation mark appeared above the switch name and when tapped, prompted for an update. The update process is...not simple. It involves toggling airplane mode several times per switch and some other nonsense. However, worth it for better functionality. Unfortunately, that was not the case. The scheduling feature (most of the appeal of this system for most users, I hazard) is completely unintuitive and possibly just broken. Still would give zero stars if possible. Update 2: Subsequent updates have restored functionality to the switches, so I am adding a star for the effort. However, sometimes lights do not turn on when scheduled. Sometimes they do not turn off. Scheduling is still not intuitive or 95% reliable.
  • May 7, 2021

    By Christopher Beaver
    Update: 1 year later, new phone, same results. The app doesn't recognize the device. Total waste of money. Informed to update the firmware. How would one access that if the app doesn't recognize the device.
  • Jun 23, 2021

    By John Rudersdorf
    Unable to update firmware from this site . It is a very unsatisfactory application and company responses are all demeaning to recent posts . They act as if nothing is wrong except Firmware updates are needed. This is a catch 22. With no viable solution.
  • You designed the firmware & software for GE plug in switch to fail Jan 31, 2019

    By PandaPandaKoala
    You designed the firmware & software for GE plug in switch to fail without any way to make it communicate again short of sending it to you at my cost and possibly not getting it back, should you decide it is broken? AVOID LIKE THE PLAGUE!!! Why design something to be robust when you could instead design something that not only EASILY FAILS, but then becomes PERMANENTLY unable to communicate with any device. And, yes, I meticulously went through all your myriad pages upon linked pages without skipping or mis-ordering any of the instructions. I have one switch that still works and one that can no longer be seen by any device, and therefore cannot be added again, no matter what I have done. Yes, I’ve tried holding the button, much longer than required for reset. I have even gone so far as to completely delete and then reinstall the app, and one switch still works while the other is invisible and cannot be added. I have even deleted and re-added the working switch on my account successfully. No, they weren’t in separate accounts. Yes, I have repeated your steps again, with perfect attention to detail. No, it was not damaged. It was treated exactly as the working switch was treated, and it used to work. Product is poor. There should be a class action suit to have the failed ones replaced.
  • Feb 2, 2021

    By Sosume 1
    It quit working. Only lasted 60 days. It keeps trying to connect. Follow directions for days. Spent hours tring to follow support instructions. Very frustrating. I'm done, No more GE devices for me. Uninstalling app for Good. Horrible experience. App stuck on locating the device. No option to update firmware.
  • Feb 4, 2021

    By D Lalley
    This truly stinks for van app.. I've been messing with trying to get a device hooked up to it for a few hours now.. and I'm no farther along then when I started...😣☹️☹️ ABSOLUTELY horrible .... It shouldn't be this hard to figure these things out... Went through the registration process.. Finally got to the main page I guess you would call it, since it's a web page, not a stand alone app... The written instructions don't help one bit..
  • Deceptive instructions - don’t waste your time Oct 29, 2017

    By doxnds
    I bought an Avi-on switch at Target without researching it first, which I rarely ever do. I set it up to turn a lamp on and off in the living room twice a day so my dogs won’t have to sit in the dark before I get home now that it gets dark so early. While setting it up there was not a single mention that it requires a remote access bridge to connect to it when I’m out of range. Because of that I’m not able to make any adjustments to the timer if I find I’m going to be out later than the lamp is set to turn off. The fact that that information is not anywhere in the instructions is extremely deceptive. Furthermore, after some googling I found I could connect to it via the Alexa app. NOPE. Alexa can’t find the device even if I’m sitting right next to it. I’m returning this piece of crap (the Avi-on device, not my Echo) and getting something else. Note: Avi-on Developers/Customer Service, please do not reply to this with one of your canned “we’d like to help you” responses. Unless you’re going to offer to send me a remote access bridge free of charge or refund my money, save it.
  • Jul 18, 2021

    By Luis Camilo
    Do not buy the GE Bluetooth switch, if you can return it, do so. These people don't care about making it easy to update the bios. Because I didn't get to update the switches, they only turn off when I open the app. Instructions don't work, if you run an older version, it doesn't let you authenticate. It seems they force you to buy new light switch. I wasted over 300 dollars on this, non of the switches are upgradeable. I'm purchasing something else.
  • Apr 23, 2021

    By John Orbit
    Specifically bought a bluetooth only device so I would not have to connect through wifi. The app will not even start without a wifi connection and registering an account. This is absolutely unnecessary for a bluetooth device. Advice to developers: make registration/ internet connection optional (check out "Govee Home" app).
  • Feb 10, 2020

    By Se Ho Kang
    Constant connectivity issues. Both "firmware update" AND "complete refresh" were done, but connectivity issues persist. Sometimes I can connect in a few seconds, other times it can take as long as a minute. Some days, I just can't connect at all. And I'm not using multiple devices and/or multiple controllers. I have a single Avi-on device and a single controller (smartphone). UPDATE: Hello Avi-on Labs, as you stated, this is a review platform. I'm not seeking support here, as I already went through all the applicable help steps outlined on your support page. I'm just trying to provide my experience with your app so that current/potential users can aggregate this review along with the hundreds of others and come to their own conclusion.
  • Oct 1, 2020

    By Doug M
    Alright device but the app stinks on many levels. Bought the product on a discount and now I know why. Set it up a few weeks ago and it worked just fine for a little over a week. Then it worked intermittently, as far as schedules. Now it just completely stopped working. The app won't connect anymore either. Also why do I have to "skip" adding a new device every single time I access the device. Every time, even when the device worked? Horrible UI and app development.

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