AutoZone - Shop for Auto Parts & Accessories
Auto & VehiclesAutoZone, Inc.
Get in the Zone® on Your Phone
All the help you need to keep you going
1M+
Downloads
Coupon for this app
Ratings & Reviews
4.6
75.5K+ Ratings
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Tremendous Customer Service
I was in the 3101 W Allegheny Ave store looking for wiper blade replacements when a young lady came from the back saying hello and asking me if I needled any help. I was very appreciative when she led me to the front of the store and began to research the correct blades that I needed as I require 3 separate sizes for my vehicle. She quickly found what I needed and then proceeded to retrieve those items. We exchanged small talk and she said she had recently came to AZ from another employer. I must say that she was very nice and pleasant. She even asked me if I needed them put on the vehicle and proceeded to come outside (IN THE RAIN!!!)and switch them out for the old blades. I felt kind of funny being male and receiving auto assistance from She had to have some more help because the rear blade was really tricky! There was another woman who later answered, “Yes, she was the manager,” and attempted to help out with same rear wiper blade. Mind you it still was raining and neither of their attitudes changed. They were just a nice and cheerful helping and even calling one more person to come and fix the rear wiper blade(it was really stubborn!). So, I would like to give kudos, a shout out, and major thanks to Ms. Shanice Pugh and the other two employees who were just exceptional in their customer service today. Great job in hiring all three Reps!! Have great day and be blessed! -
I love it, but.... There is always a but with me as I always have ideas as do other consumers. I feel as tho the rewards features and advantages should be better manageable . I have a rewards account however a former owner of my phone number restricts me from adding the account via phone number as applied in stores. In other words I cannot link my rewards card or account with my shopping account to apply credits or discounts because they were made years apart and with different emails. Help!
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Satisfied customer
I would like to compliment one of your employees at branch #6371, Mike Lee for the excellent service he provided for me last week and the week before. I have always been pleased with the service I receive when he's there. He helps me out all the time in getting me all the right parts and advises me about my vehicle. He’s professional and very kind. He goes above and beyond to get me the right price and services needed for my vehicle. This type of professionalism AND commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your employee, it would be my pleasure to continue doing business with AutoZone. Thank you. -
The app is easy to use, and fluent. It shows you if its available at the store for pick up or online. You should be able to scan your receipts in. I have been getting my points now that I make sure my phone or account is selected.
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This app has a lot of potential! I love that I can put the vehicle I have in, and get specific parts! It just doesn't have a lot of the information filled in for the specs of my car, but hopefully it's a work in progress.
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Catalizador universal
Bueno Bonito y Barato...
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Tremendous Customer Service
I was in the 3101 W Allegheny Ave store looking for wiper blade replacements when a young lady came from the back saying hello and asking me if I needled any help. I was very appreciative when she led me to the front of the store and began to research the correct blades that I needed as I require 3 separate sizes for my vehicle. She quickly found what I needed and then proceeded to retrieve those items. We exchanged small talk and she said she had recently came to AZ from another employer. I must say that she was very nice and pleasant. She even asked me if I needed them put on the vehicle and proceeded to come outside (IN THE RAIN!!!)and switch them out for the old blades. I felt kind of funny being male and receiving auto assistance from She had to have some more help because the rear blade was really tricky! There was another woman who later answered, “Yes, she was the manager,” and attempted to help out with same rear wiper blade. Mind you it still was raining and neither of their attitudes changed. They were just a nice and cheerful helping and even calling one more person to come and fix the rear wiper blade(it was really stubborn!). So, I would like to give kudos, a shout out, and major thanks to Ms. Shanice Pugh and the other two employees who were just exceptional in their customer service today. Great job in hiring all three Reps!! Have great day and be blessed! -
I love it, but.... There is always a but with me as I always have ideas as do other consumers. I feel as tho the rewards features and advantages should be better manageable . I have a rewards account however a former owner of my phone number restricts me from adding the account via phone number as applied in stores. In other words I cannot link my rewards card or account with my shopping account to apply credits or discounts because they were made years apart and with different emails. Help!
-
Satisfied customer
I would like to compliment one of your employees at branch #6371, Mike Lee for the excellent service he provided for me last week and the week before. I have always been pleased with the service I receive when he's there. He helps me out all the time in getting me all the right parts and advises me about my vehicle. He’s professional and very kind. He goes above and beyond to get me the right price and services needed for my vehicle. This type of professionalism AND commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your employee, it would be my pleasure to continue doing business with AutoZone. Thank you. -
The app is easy to use, and fluent. It shows you if its available at the store for pick up or online. You should be able to scan your receipts in. I have been getting my points now that I make sure my phone or account is selected.
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Staff really went above and beyond to help
*update* After writing this review I called up my local shop and the manager offered to deliver the bolt to my home himself, which he did. Autozone might have errors in their inventory system but their employers do their best to make it up to consumers. *Original review* I needed a wheel bolt and my order confirms it is in store so I drove 60 miles to pick it up. Turns out they don’t actually have it in stock and I wasted an hour of my time chasing this bolt from autozone. Never again, I’m done.
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Wish list??
I enjoy using the app rather than going to store and browsing isles I do not know by hand. But i really really wish y’all would add a “wishlist” on the app. I keep on having to move stuff to the cart so I won’t lose it, but then when I’m ready to buy something I would have to delete the items I am not buying then add the items back into cart after my necessary purchase. It’s frustrating and time consuming and I really wish there was a “wishlist” or “Save for Later” or something like that. -
For some unknown reason I suddenly cant get my app to open. When I start it it just stays on the opening page that says Auto Zone. Wont do anything else.
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Crucial Store Selector Bug Fix ASAP 🙏🏾
For some reason I can’t change my store within the app. It just takes me to a black screen then I have to restart. The only way I figured out changing my store is possible is by creating an entirely new account where I would then add a new address for the “first time” again. It would be a lot more convenient if I could just change what store I wanted it to recognize as that area of the app is intended. Thanks. Nate Wooldridge
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This app has a lot of potential! I love that I can put the vehicle I have in, and get specific parts! It just doesn't have a lot of the information filled in for the specs of my car, but hopefully it's a work in progress.
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App has serious functionality issues
I suspect this app will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in the app which I noticed within the first two minutes: 1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything. 2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name. -
App is good except checkout.
Standard app, let’s you search, good filtering options, going back and forth when searching is fine but checkout seems to always be an issue. I’ve since learned my card with a middle initial can’t be used because there’s nowhere to enter a middle initial during checkout. This is a non issue in other apps that only have first and last name but whatever verification process Autozone uses says to check billing info. Also a pain to have to enter in a new card every time. So now I just use PayPal. If I could save the payment info and/or use the card I wanted I would bump this up to 4 stars. -
App is ok, but needs features
Need the ability to buy online, and pickup in store by another person. When we tried to pickup in store with another person, who had the order on their phone and the pickup barcode in their Apple wallet, they were told that they needed to show the credit card used for the purchase. It was purchased via PayPal. There is no credit card. The only option was to contact customer service and cancel the order. BIG miss on this feature and a policy that contradicts their own app: PayPal to purchase, but need credit card to pickup. -
They are okay, you don't get the feeling that they know what they are talking about all the time, and there is one gentleman in there who makes you feel like you're presence is a nuisance. I try to avoid the store for some if their competitors who are more friendly.
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Release Notes
3.2.0
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AutoZone - Shop for Auto Parts & Accessories
Last Verified: 04/12/2021
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