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Auto Club

Auto Club

American Automobile Association, Inc.

Auto Club App improves on-the-go access to trusted Auto Club services

4.5 Ratings 23K+ Reviews 1M+ Downloads

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About Auto Club

Auto Club App improves on-the-go access to trusted Auto Club services
see more about Auto Club

Ratings & Reviews

4.5
23.2K+ Ratings
  1. 5
    76+%
  2. 4
    10+%
  3. 3
    4+%
  4. 2
    2+%
  5. 1
    7+%
Write a Review
  • Come Thru Even When on Overload Sep 28, 2020

    By PhonicsCanDo
    It is my belief that a good judge of a person or a Company is by seeing them in action when the “Going Gets Tuff” i.e. Super Busy, Having A Bad Day, Overtired etc. The AAA came through for me in such a time. It took place that year we got rain, more rain, and even more rain to where roads and side roads were getting badly flooded. I had lent my Mother my Car and as luck would have it her hour and yard were flooded along with my car. I needed AAA to tow my car to a Repair place but AAA has a Policy: For any service rendered, the Repair Man must be shown-in person- our AAA card. I was an hour drive from my flooded out car an dreaded driving so long in that miserable rain. I called AAA and explained my plight. Not only did they listen patiently but allowed me to forgo the AAA Policy this time. AAA was flooded with calls because of the rain, but they took the time and trouble to listen and aid me. Though AAA was on stress overload they never once became impatient or unkind-quite the reverse. AAA was my hero in that situation.
    more
  • Feb 28, 2021

    By Reva Jolly
    Love the app! I can renew my membership and place my request for roadside service through it. I can plan trips and find places to use my card for discounts. It's all at my fingertips through the app. So easy and convenient.
  • Feb 19, 2021

    By Hyper Sonic
    Requested battery service on the app, the 30 minute timer ran out, I waited longer still nothing. Cancel button didn't work. I'll call next time. EDIT: Apparently it did work, I got a call from the battery guy who went to my location, however the app gave me no updates so it was a surprise. Thanks, if I have a problem again I'll email that support link.
    more
  • No gas/dead Battery Sep 14, 2020

    By gmantres
    When i was stuck on the 52 off ramp at mast the first driver could not find me, and a driver on his way home found me at the off ramp his name was Qais I believe he stayed with me until we finally got my car started and was very professional and dealt with the fuel after not being able to start it I bought more gas after that he was checking my reciatedbattery and testing it the second installment of fuel it started right up.............I was very impressed and appreciated that he stopped to help out someone on his way home, then today my wife’s battery was DOA and in less than an hour he had it running and he checked the interior lights then retested the charging system, very professional young man direct and to the point,.........AAA i have to say in a world of drought, you and all of your employees are the Oasis in the desert. Thank you so very much!! grady neel III
    more
  • Being singled out at AAA Jun 20, 2020

    By patient member
    Today marked the 2nd time a AAA associate came up to me to inform me that my son could not assist me even though I am using a walker to help me, we are of African to meAmerican decent, other people were entering with their families and nothing was said to them, only me and my son, I was there for DMV services transferring the title to my automobile with the new buyer who was also an African American man this was not only politically the correct action to take during these times but, it was humiliating to me as a member for several years, I would like to take this opportunity to Sincerely thank Jolene Murrieta Branch member Specialist for her patience and her impeccable performance for making my experience delightful and with much RESPECT to me and my Son, Sincerely, Denise
    more
  • Feb 28, 2021

    By B Reza
    Hard breaking ALL the time. I can crawl to a stop and itll still be a hard breaking ... I can walk and the app says I hard breaked. My discount should not be based off of this app. Never had a ticket, my husband has never had a ticket.. Same thing. Fraustrating.
    more
  • Old app was better Aug 28, 2018

    By lek1515
    Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.
    more
  • Feb 12, 2021

    By Karen Doolin
    50 years old. No tickets. App doesn't give me a top score, registers hard stops as soon as I get a 99%. CREATES hard stops. Very frustrating. Called costumer service to inquire but they had no explanation other than my phone jostling in my purse and to secure it in a holder. My comment was, "You mean I need to have my phone out and secured in a phone holder to distract me instead of having it in my purse? How is that a safer practice?"
    more
  • Feb 10, 2021

    By Andre Canon
    I am Not impressed with this app. No simplicity for THE CUSTOMER. It should be short and sweet. MY ACCOUNT, DISCOUNTS, and HELP buttons. But nope, there's spend money here or there. Where does it show how much I paid, why was monthly pay checked off when I paid the full price for the year? Why is there a BLUE APP and a RED APP. Its the WORSE website I've ever seen. AAA was always a well respected organization as far back as I could remember. They're probably selling your data like a cash cow.
    more
  • Feb 13, 2021

    By Kyle
    I can't fathom why AAA burries their billing functions on every platform. You'd think they would want to get paid on time. This iteration is slightly better, but why can't we just have a "Pay your bill" the first screen??? And before you respond, AAA, with some "how to setup autopay" BS, you should understand that not everyone has the luxory of having money to float a bank account 100% of the time in this economy and Autopay usually results in paying an additional $30+/month in overdraft fees.
    more

No reviews available

  • Come Thru Even When on Overload Sep 28, 2020

    By PhonicsCanDo
    It is my belief that a good judge of a person or a Company is by seeing them in action when the “Going Gets Tuff” i.e. Super Busy, Having A Bad Day, Overtired etc. The AAA came through for me in such a time. It took place that year we got rain, more rain, and even more rain to where roads and side roads were getting badly flooded. I had lent my Mother my Car and as luck would have it her hour and yard were flooded along with my car. I needed AAA to tow my car to a Repair place but AAA has a Policy: For any service rendered, the Repair Man must be shown-in person- our AAA card. I was an hour drive from my flooded out car an dreaded driving so long in that miserable rain. I called AAA and explained my plight. Not only did they listen patiently but allowed me to forgo the AAA Policy this time. AAA was flooded with calls because of the rain, but they took the time and trouble to listen and aid me. Though AAA was on stress overload they never once became impatient or unkind-quite the reverse. AAA was my hero in that situation.
    more
  • Feb 28, 2021

    By Reva Jolly
    Love the app! I can renew my membership and place my request for roadside service through it. I can plan trips and find places to use my card for discounts. It's all at my fingertips through the app. So easy and convenient.
  • No gas/dead Battery Sep 14, 2020

    By gmantres
    When i was stuck on the 52 off ramp at mast the first driver could not find me, and a driver on his way home found me at the off ramp his name was Qais I believe he stayed with me until we finally got my car started and was very professional and dealt with the fuel after not being able to start it I bought more gas after that he was checking my reciatedbattery and testing it the second installment of fuel it started right up.............I was very impressed and appreciated that he stopped to help out someone on his way home, then today my wife’s battery was DOA and in less than an hour he had it running and he checked the interior lights then retested the charging system, very professional young man direct and to the point,.........AAA i have to say in a world of drought, you and all of your employees are the Oasis in the desert. Thank you so very much!! grady neel III
    more
  • Being singled out at AAA Jun 20, 2020

    By patient member
    Today marked the 2nd time a AAA associate came up to me to inform me that my son could not assist me even though I am using a walker to help me, we are of African to meAmerican decent, other people were entering with their families and nothing was said to them, only me and my son, I was there for DMV services transferring the title to my automobile with the new buyer who was also an African American man this was not only politically the correct action to take during these times but, it was humiliating to me as a member for several years, I would like to take this opportunity to Sincerely thank Jolene Murrieta Branch member Specialist for her patience and her impeccable performance for making my experience delightful and with much RESPECT to me and my Son, Sincerely, Denise
    more
  • Feb 26, 2021

    By CARLOS
    Awesome!! When needed for vehicle trouble, AAA is available not only for tow service, but also vehicle lock outs, jump starts, tire changing....
  • Feb 19, 2021

    By Hyper Sonic
    Requested battery service on the app, the 30 minute timer ran out, I waited longer still nothing. Cancel button didn't work. I'll call next time. EDIT: Apparently it did work, I got a call from the battery guy who went to my location, however the app gave me no updates so it was a surprise. Thanks, if I have a problem again I'll email that support link.
    more
  • Suggestion Jan 17, 2020

    By Chevy2500HD4x4
    I would like to make a suggestion: Would you please consider creating a way for the app to send a push notification when a vehicle you are having towed somewhere without you arrives at that location? Kind of like the Domino’s app lets you know when your pizza is on the way. It would just be very comforting to me because whenever something happens to my truck I have to have it towed to my auto mechanic’s which is half an hour away and I’m not with the vehicle so if there could just be some way where it could be checked off on some kind of electronic equipment by the driver once the vehicle is dropped off. Or maybe, once the dispatcher finds out the driver has dropped the vehicle off, maybe you could create a way for them to make the app send me a push notification that my vehicle has arrived at it’s destination?
    more
  • Feb 12, 2021

    By K D
    Need to get a bit more detailed... Allow for additions and or subtractions in coverage. Also allow partial payments without having to call in to a representative.
  • Has some bugs Oct 16, 2020

    By Londerloo
    I just received my 2021 card in the mail so I decided to check the app. The letter my card was attached to shows that I do not owe any payments. With all of the same card account info displaying in the app it incorrectly showed that it was only good through Dec 2019. While looking for a place to report the issue I clicked on “my cards” at the top right. Then it seemed to update my info and showed that it was valid through Dec 1, 2020. However it should be showing as Dec 1, 2021. I only have one card and account number since 1996. It’s nice to be able to use the app and not have to carry the card.
    more
  • Logging In Feb 10, 2020

    By Stuck Nana
    I like the app once I’m in, but logging in is a headache. Never fail that I put my password and submit it fails. Instead I have to press help with logging in and then I have to look for my card and there are time that I do not have time to do all of that. It is frustrating because the whole purpose of having the option of staying signed on is so that I do not have to go through all that. I don’t see why I have to go through 3 different sign in pages.
    more
  • “Home Screen” & “Cheapest Gas” needs user customization Jan 8, 2021

    By Rick's iPod 2008
    With a few tweaks, I would rate this 5-stars! “Home Screen” needs more flexibility for user customization besides just turning a page/section off for 90 days. The Drivers App is typically used safely on the roadside and as such drivers shouldn’t have to scroll through unnecessary pages such as auto insurance and be able to get to their needed page/section ASAP. Users should have the option of turning unused pages off indefinitely or at least be able to arrange pages/sections to be at the bottom of scrolling. Also the “Cheapest Gas” screen should not include “membership only” gas stations such as Costco. It takes a non-member too many keystrokes to find other options nearby. This leads into maybe re-working this section altogether, such as having a list of 5 or so of the closest stations with the cheapest gas, including “membership only“ stations, distance, price, etc., and let the user tap their choice for directions.
    more
  • Feb 25, 2021

    By IDoNotSupportBLM ALLLIVESMATTER
    It's an ok app if you dont drive for a living. I have 2 driving jobs and having to open each trip and wait to tell it I wasn't driving is a time consuming pain in the behind. There needs to be a way to shut the app off while I'm working or quick delete my work trips.
    more
  • Feb 15, 2021

    By NanyouLEADto Victory
    Would not open on my phone. Just kept saying,"oops, something went wrong. Try again." I later spoke with an agent and was helped greatly.
  • Excellent & Ok Aug 14, 2020

    By awful - never works
    I’ve been with AAA for 8 years and I don’t plan on going anywhere else anytime soon. The customer service is excellent and you are treated very well. A first class company no doubt. With regards to the app, it’s OK, why?, because any updates you make via phone or website does not reflect in the app for a very long time. In today’s digitally connected World information needs to be updated and accurate in real time or close to it. It’s not the end of the world but out of all the 20 apps are used to manage my life, this is the only one that I have to double check for accurate info anytime I make changes.
    more
  • Works Sometimes Jun 30, 2020

    By TMC95
    I was happy to be able to switch to AAA, but their app makes me want to switch insurance companies. I can’t tell the AAA on board that I’m not driving and therefore when I get in the car with other people behind the wheel, it sometimes drops my score. It always logs me out, even though I have selected the keep my logged in check box. I can’t see anything regarding my billing for AAA except my total premium cost. When I click to check the on board potion of the app, all it says is it needs to be granted app permission, which it has. Horrible app compared to other insurance companies.
    more
  • Feb 28, 2021

    By B Reza
    Hard breaking ALL the time. I can crawl to a stop and itll still be a hard breaking ... I can walk and the app says I hard breaked. My discount should not be based off of this app. Never had a ticket, my husband has never had a ticket.. Same thing. Fraustrating.
    more
  • Feb 12, 2021

    By Karen Doolin
    50 years old. No tickets. App doesn't give me a top score, registers hard stops as soon as I get a 99%. CREATES hard stops. Very frustrating. Called costumer service to inquire but they had no explanation other than my phone jostling in my purse and to secure it in a holder. My comment was, "You mean I need to have my phone out and secured in a phone holder to distract me instead of having it in my purse? How is that a safer practice?"
    more
  • Feb 13, 2021

    By Kyle
    I can't fathom why AAA burries their billing functions on every platform. You'd think they would want to get paid on time. This iteration is slightly better, but why can't we just have a "Pay your bill" the first screen??? And before you respond, AAA, with some "how to setup autopay" BS, you should understand that not everyone has the luxory of having money to float a bank account 100% of the time in this economy and Autopay usually results in paying an additional $30+/month in overdraft fees.
    more
  • Feb 23, 2021

    By Andreu Garcia
    Fix the hard braking issue! Really, a lot of cuatomers have complained about this, and I have checked for my particular car, and I only get the Hard Braking with some specific downshifts my car does, which is totally out of my control. It is ridiculous. 25 years driving all kinds of vehicles, with 0 accidents to date, and considered the best driver among family and friends, and yet, here I am getting lower driving scores because of "hard braking".
    more
  • Drains my battery and provides inaccurate driving data Nov 20, 2020

    By iehixon
    I got the app to try and get an insurance discount. It’s not worth it. The app is always on and drawing my location in the background so it drains my iPhone battery really quickly. In addition, the “hard braking” and “speeding” metrics are so bogus. Anytime I go 75 MPH (on a highway marked as such), the app will say I was speeding the whole way and it docks my driving score. And it counts nearly everything as hard braking. I’ll look at a trip where I was on the highway going 65 the whole time and it’ll say there were 3 instances of hard braking. Since it draws from my phone’s location, I assume if my phone were to fall on the floor while driving, it would call it hard braking. I’ve driven over 10 years without accident or ticket and I think that should say more than if I brake suddenly to avoid hitting someone who pulls out in front of me…
    more
  • Old app was better Aug 28, 2018

    By lek1515
    Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.
    more
  • Feb 10, 2021

    By Andre Canon
    I am Not impressed with this app. No simplicity for THE CUSTOMER. It should be short and sweet. MY ACCOUNT, DISCOUNTS, and HELP buttons. But nope, there's spend money here or there. Where does it show how much I paid, why was monthly pay checked off when I paid the full price for the year? Why is there a BLUE APP and a RED APP. Its the WORSE website I've ever seen. AAA was always a well respected organization as far back as I could remember. They're probably selling your data like a cash cow.
    more
  • Its not accurate Oct 17, 2019

    By GeoffLau
    No matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t. UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good. Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails. UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.
    more
  • V 2.34.1 and 2.35.1 app won’t stay open May 6, 2020

    By AppFreeFall
    Update - below for 2.34.1 remains accurate after downloading 2.35.1. I downloaded, logged out, logged in. It just kicks me out of the app without allowing any functionality. I have iPhone 6S iOS 12.4. (Running with a VPN that may show different non-local locations of the server.) deleting again 🙁 Nonfunctional - I love AAA Washington. And well I liked the auto club app until today. I went to renew membership in the app and it required an update to open. The description of the update states it is minor improvement for stability. I’ve proven that’s incorrect by updating and trying to use it. I was still logged in which was great. I tried several menu options. Not at all stable. The only thing that worked is looking at my card. Otherwise, the app just opens to a blank frame, looks like its thinking, then closes out - on all other menu options I tried. After five things I gave up. Could not renew membership this way. Deleting app from phone. (Keeping AAA though - discounts and roadside service still Rock!).
    more
  • Feb 13, 2021

    By A Google user
    Nothing works. Everything is "Oops, something went wrong." From finding my password (I went to the website to reset it) to my insurance card (I got paper copies when I renewed my registration), nothing works.

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