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Audible: audiobooks, podcasts & audio stories

Audible: audiobooks, podcasts & audio stories

Audible, Inc

Listen your way. Hear the best audio storytelling from audio books to podcasts

4.8 Ratings 4M+ Reviews 100M+ Downloads
Featured on Increase Study Productivity From Anywhere

About Audible: audiobooks, podcasts & audio stories

Listen your way. Hear the best audio storytelling from audio books to podcasts
see more about Audible: audiobooks, podcasts & audio stories

Ratings & Reviews

4.8
4.3M+ Ratings
  1. 5
    85%
  2. 4
    10%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • Love this app, I live off it! Collections are inspired! Jun 15, 2020

    By H2OLGD
    My favorite app. I use it every day. Update to recent post for your most recent upgrade to your app. I absolutely love the fact that I can put books into collections. I think it’s probably one of the greatest improvements to the app up to date! So thank you!! Having said that after a bunch of updates a changes they've changed many things that make it not as fun to work with or use. I literally live off this app, because I'm fully disabled and it's the only way I can make it through the day without going insane 99% of the time. Please forget this new clip thing. Why would anyone want that? Go back to general bookmarks. And every single time you do a drastic update like this, I loose all of my books that are not downloaded to my device for like a week. This is getting ridiculous. I shouldn't loose my books every time you update! So once again I only have 25 books, and I have to figure out how to get back 225ish books, unless you guys do another update and I miraculously get them back or I loose them again after I've just gotten them back. Please fix all these errors. And maybe, just maybe, you should send surveys out to ALL of your customers to see if they even want this crazy stuff you think we do before you change our perfectly acceptable bookmarks to clips. Or if you want to keep both for heavens sake make them separate. They are too incongruent to keep together.
    more
  • Oct 28, 2020

    By Lisa G
    Audible really struggles to play sometimes. Whenever I get in the car, the car mode breaks and I have to exit out of the app and play in regular mode to hear anything. I have to uninstall and reinstall the app on a somewhat regular basis (exiting and closing the app is not enough) when I am just trying to play through my phone .That being said, I love listening to audio books and not relying on a subscription service to do it.
    more
  • Better and better- not perfect Sep 18, 2017

    By jsbow-long
    This app gets better and better but it isn't perfect. The app has great features and a few clunky ones. More good ones than it used to have. They are being improved over time. All in all, I'm happy with my experience. I can return books I didn't like if they are returned within 6 months. I don't read (listen to) them that quickly. I buy faster than I listen to them. Some times I finish them and the "finished" indication doesn't stay associated with the book through app revisions. Not Cool! The stories included in the titles are often well done but some presentations need serious rework - not many - but the choice for presenter could sometimes be improved. I've listened to a couple dozen different presenters by now ( a couple hundred books ). If those that were "flat" could be trained or replaced with more skilled people a lot of the stories would be better but, sometimes the story is the problem and that is a shame. It becomes easier to tell the difference between problems in story and presentation as you hear more of each. The short samples offered before you buy are most helpful ( at least to me ) only after my ear has become trained by listening to a goodly number of books by many presenters.
    more
  • Oct 26, 2020

    By Kris Suko
    I enjoy this but there are a lot of bugs. It stalls at times and sometimes it just stops playing for no reason. If someone calls me it will pause and I have to manually make it resume to continue instead of it just resuming on it's own. Sometimes it times out. Its really irritating when I am trying to listen to something with my ear buds while I work and I have to stop and take my attention away from my clients to play with my phone making me look very unprofessional.
    more
  • ABSOLUTELY LOVE-please fix sleep timer Aug 2, 2019

    By WV-Local
    I ABSOLUTELY LOVE my audible app!! I’m an avid listener & overall have not had any issues. Once I purchase a book it automatically (within seconds) appears in my library for download which is EXCELLENT transition time. My only minor complaint is when I use the sleep timer and turn it off BEFORE the time has run out, it ALWAYS goes to sleep 2 minutes after I turn OFF the timer. I turn off the timer because I want to continue listening without sleep timer on. Yes I know TWO minute is minor issue but can be very annoying waiting for story to stop in 2mins so I can restart play! So would appreciate the fix in next update. My thought on new update is a way to arrange our library. Right now they’re arranged by purchase date until you listen& then it’s most recent listen. I would love ability to separate by author, type, book series etx. Something like that would be great for finding old favorites. EVEN BETTER IDEA...if you could develop an alert to let readers know when there is a NEW BOOK RELEASE IN SERIES we already own! When you have large library it’s hard to remember what books your waiting on the next in series! Would DEFINITELY increase my already long list of purchases. Overall GREAT JOB! I RECOMMEND ALL THE TIME! Just fix the 2mins turn off glitch when I turn OFF timer (before it runs out) & please consider library organization ideas!
    more
  • Don’t fix what worked! Mar 14, 2020

    By small hobbit
    I don’t know why they decided to change the app, but they did. Before, the library section (which is the content I have via the app) was pretty well organized and could be perfectly navigated between what was actually on my device and what wasn’t. Now it’s a mess of a screen with huge empty margins taking most of the space (a recent addition to mobile development that I don’t understand because I though the point was to USE the space as effectively as possible) and the scrolling is WAY to floaty (I only have to barely have to have my finger on the screen and it’ll move) Now, honestly Audible is a little to expensive of a subscription service for my taste. They only give you 1 credit at a time and STILL treat their service more like a rental than actual ownership (so I don’t know why they don’t move to a “unlimited” model subscription and stop acting like their credits actually mean anything) I already had bad experiences with the service in the past with the service, but decided to try to give it another shot. I don’t think I’ll give them anymore past this. The quality of the app is quickly going downhill (besides what I already mentioned above I also keep getting warning messages about being on a slow connection when my internet is just fine) and there are now MUCH more better services around that handle audiobooks better than they do.
    more
  • Oct 22, 2020

    By Sarah KittyKat
    This app is very buggy. I joined Audible last week so of course I got the app. I've noticed the app doesn't always respond. I'll try to listen to a sample, see more info, or add something to my library and the app lights up the button as if I've touched it, but does nothing. I know it is recognizing the touch, but something on the back end must be buggy for it not to initiate the action after the touch. Very frustrating and this could be the make or break to keeping my Audible subscription.
    more
  • Love Audible books but... the app could be better. Oct 4, 2020

    By HerGrace
    🎉 It did improve when the sleep timer was restored to the main page. Thank you! The purchasing feature is clumsy and annoying to use. It is difficult to find books from any for sale list. On my phone, the wish list and lists of books offered in different special categories are in a series of brief “pages” and to get to the end one of a long list must go through each page to the bottom in order to turn to the next segment. If you stop mid-list it is necessary to start over. GRRR! Also, no chance to go to a given page directly. As a result, I have no idea what is on the last 80% of my wish list or special offer lists or book category lists: takes too much time to peruse them all at one sitting or skip back page by page. A minor change in the last update I find annoying: when a book is finished, a persistent popup page makes it not possible to go back or go to different book without rating the one just completed. Previously one could opt out of the popup rating page. I normally rate books but do not always wish to do so. I have found a way out of it but it’s also annoying to have to do this extra step. On my iPad I can close the app completely and when I return to it rating demand is gone.
    more
  • Continues to get worse Feb 21, 2020

    By McSnee
    This app is suffering from iTunes-itis as it tries to incorporate features that detract from its central purpose, which is storing and playing back audiobooks. It is getting bloated and slow, and harder and harder to navigate. The app always tries to phone home even before playing a fully downloaded boom, ostensibly to check whether you've listened to the book elsewhere and to synchronize. On the handful of occasions I've actually used that misbegotten feature, no syncing actually occurred--so the effect is that I'm now continually waiting for the app to let me start playing my audiobook all to enable a broken feature that I don't even want. Solid design work, gang. The useless "Home" tab has been joined by an equally useless "Discover" page. There's no way to adjust recommendations, so if you listen to a lot of audiobooks in one genre your recommendations will rapidly become clogged with third- and fourth-tier efforts from within that genre--and nothing else. The developers, having saddled the app with a bunch of gameified achievements, have thoughtfully buried them in the settings menu, where at least they're out of the way, though presumably they're still contributing to the app's slowness. Too bad there's not a way to get an app that just does the basics this one is supposed to cover.
    more
  • Oct 28, 2020

    By Jump Kong
    Since the update, its been harder to navigate the application. Its harder to download the books ive purchased where i have to press it a couple of times before it starts loading ... and now i cant find the book ive just pruchasef ive tried restarting, loading and unloading .... cant find it. Will wait it might appear later. Bring back the old audible :/
    more
  1. Download the world's largest collection of audiobooks to listen anytime, anywhere when offline
  2. Listening to your favorite books whenever you want is easy with an automatic, user-friendly sync across all devices
  3. Have it your way! Customize the narration speed, or at a sleep timer so you can drift off while listening to your favorite book

Reviewed by Chris on February 13, 2018

  • Love this app, I live off it! Collections are inspired! Jun 15, 2020

    By H2OLGD
    My favorite app. I use it every day. Update to recent post for your most recent upgrade to your app. I absolutely love the fact that I can put books into collections. I think it’s probably one of the greatest improvements to the app up to date! So thank you!! Having said that after a bunch of updates a changes they've changed many things that make it not as fun to work with or use. I literally live off this app, because I'm fully disabled and it's the only way I can make it through the day without going insane 99% of the time. Please forget this new clip thing. Why would anyone want that? Go back to general bookmarks. And every single time you do a drastic update like this, I loose all of my books that are not downloaded to my device for like a week. This is getting ridiculous. I shouldn't loose my books every time you update! So once again I only have 25 books, and I have to figure out how to get back 225ish books, unless you guys do another update and I miraculously get them back or I loose them again after I've just gotten them back. Please fix all these errors. And maybe, just maybe, you should send surveys out to ALL of your customers to see if they even want this crazy stuff you think we do before you change our perfectly acceptable bookmarks to clips. Or if you want to keep both for heavens sake make them separate. They are too incongruent to keep together.
    more
  • Better and better- not perfect Sep 18, 2017

    By jsbow-long
    This app gets better and better but it isn't perfect. The app has great features and a few clunky ones. More good ones than it used to have. They are being improved over time. All in all, I'm happy with my experience. I can return books I didn't like if they are returned within 6 months. I don't read (listen to) them that quickly. I buy faster than I listen to them. Some times I finish them and the "finished" indication doesn't stay associated with the book through app revisions. Not Cool! The stories included in the titles are often well done but some presentations need serious rework - not many - but the choice for presenter could sometimes be improved. I've listened to a couple dozen different presenters by now ( a couple hundred books ). If those that were "flat" could be trained or replaced with more skilled people a lot of the stories would be better but, sometimes the story is the problem and that is a shame. It becomes easier to tell the difference between problems in story and presentation as you hear more of each. The short samples offered before you buy are most helpful ( at least to me ) only after my ear has become trained by listening to a goodly number of books by many presenters.
    more
  • Audible Books Oct 31, 2019

    By ocdknitter
    I’ve been a member on/off for many years. You pay a monthly/annual fee and get credits based on your subscription. The fee you pay is often less than the price of most audiobooks. You can pay for the book or use a credit. There are lots of reviews, some are fake but most seem to be genuine. I like that you can hear a 3-5 minute sample before purchasing. I have gotten credits refunded for books I was unhappy with, (books I didn't listen to completely). Customer service has been great. I had to discontinue membership for a while and lost nothing during the time I canceled my membership. I kept the credits I already had and all of the books I had in my library. Starting my membership again was easy. I do wish that reviewers would add ore detail instead of simply saying ”I like the book”. That’s not a review. Why do you like/dislike the book? Was it clean, full of profanity, sex, violence? Was this book fit for the whole family? Did the story flow, was the narrator easy to listen to; did they have an annoying voice, were the characters voices distinguishable? That’s a review! A review is meant to help other customers decide if they want to purchase the book or not.
    more
  • Oct 27, 2020

    By Gabriel McKay
    Ears open Eyes closed...perfect! Update : I would like Amazon Audible to intervene on behalf of it's users to contact Google and ask them to add a " switch off completely button" on their "Google speech " as it constantly interrupts on Audible. I've tried contacting Google but no reply. Its in Amazons interest. This also happens with music players. Yes I've turned off everything I can on Google speech inc ' forced stop ' but still it pops up. Amazon has the power that I don't. Please help! ☺
    more
  • I Love Audible...But... Oct 5, 2019

    By Rim a
    I’ve had Audible for nearly 5 years. I started as a way to help me get back to reading since physically reading was somewhat limited by reality. But now when I walk my dogs, run errands, go to the work related matters, drive for a long road trip, ride my bicycle, or even work in the kitchen, I always make sure to have books to listen to. My library has at least 300 by now, and I love seeing it grow. I also love the whisper sync for Kindle which lets me read or listen. I also love the integration with my Alexa devices. I can go from room to room without wasting my phone battery, and have her keep reading to me. Here are my only two recommendations:1- this is the most important. Please for the love of all that is holy let us organize our books by subject matter/ category or whatever we call it like we can in Kindle! I need to do this on my PHONE as I cannot scroll through the ALL my books to find old books I’ve forgotten are even there. I need to put them by category. Please please please do this most basic thing for your subscribers. 2- please have more whisper sync and more affordable ways to purchase kindle after purchasing the audible. Thank you.
    more
  • ABSOLUTELY LOVE-please fix sleep timer Aug 2, 2019

    By WV-Local
    I ABSOLUTELY LOVE my audible app!! I’m an avid listener & overall have not had any issues. Once I purchase a book it automatically (within seconds) appears in my library for download which is EXCELLENT transition time. My only minor complaint is when I use the sleep timer and turn it off BEFORE the time has run out, it ALWAYS goes to sleep 2 minutes after I turn OFF the timer. I turn off the timer because I want to continue listening without sleep timer on. Yes I know TWO minute is minor issue but can be very annoying waiting for story to stop in 2mins so I can restart play! So would appreciate the fix in next update. My thought on new update is a way to arrange our library. Right now they’re arranged by purchase date until you listen& then it’s most recent listen. I would love ability to separate by author, type, book series etx. Something like that would be great for finding old favorites. EVEN BETTER IDEA...if you could develop an alert to let readers know when there is a NEW BOOK RELEASE IN SERIES we already own! When you have large library it’s hard to remember what books your waiting on the next in series! Would DEFINITELY increase my already long list of purchases. Overall GREAT JOB! I RECOMMEND ALL THE TIME! Just fix the 2mins turn off glitch when I turn OFF timer (before it runs out) & please consider library organization ideas!
    more
  • Can’t wait to get my hands on her next! Apr 20, 2020

    By goodvibesgoodbooks
    This was one of those books that you not only savor, but you swap between physical and audio because you can’t get enough. The setting was perfect, the characters were hilarious, and the depth was just right. You follow Marin as she takes on a role she never thought she would be in.. PR and media manager for a rock band. But she not only crushes the position, she gains a crush on a band member. You follow along with the band and crew as they make their way all over the country on tour. You see them banter, you see them prank and you see them fall in love.. or lust. I usually have something to knit pick about whether it’s lack of charter build or creating an atmosphere you feel a part of, but Lisa did nothing for me to knit pick. This world was so well thought out, I can’t wait to dive into every single book I have of hers and also... I really need a prequel to see how Craig and Phoebe started. The only reason I gave this book a 4 rather then a solid 5 was I had a bit of a rough time with the big problem and how quickly it seemed to be resolved, I wish it would have been a little longer and we got to see more effort and what happened to.. patch things up on all accounts. I’m a girl who doesn’t trust easily and loses trust quickly so I have a hard with any story that someone’s forgiven too quickly.
    more
  • Oct 25, 2020

    By Astrolopher
    This app is amazing! I love it, highly recommend it to anyone. The only downside of this app is that once you download an audiobook, you can't delete it off your library, only from your device storage. In other words, If you download a title you dont like, you always have to look at it when you open your library. Hopefully the developer can fix this issue in the near future. Thank you -Luis Cruz "Astrolopher"
    more
  • Oct 25, 2020

    By Valerie Slasor
    Great selection of Titles, Genres, narrators etc. Very helpful customer service as well. I truly appreciate how quickly I spoke to a real person and that they came up with an inventive way to assist me. However, as someone who has the lower tier subscription option, searching through the audible included titles can be difficult. Searching for new titles can feel like a chore because of this. Would give 4.5 stars if could.
    more
  • Oct 26, 2020

    By Coco Rene
    I do love this application and I use it quite often. I love audiobooks! I like that you can keep these after purchasing them. The app usually runs smoothly though sometimes it will randomly mess up the section of book I'm listening to. Like, it'll just skip to a different spot or not save where I left off. Which is quite irritating but I do think the app is good. Every now and then I won't actually hear audio from the book and I'll have to uninstall it and reinstall it in order to hear it again
    more
  • Oct 28, 2020

    By Lisa G
    Audible really struggles to play sometimes. Whenever I get in the car, the car mode breaks and I have to exit out of the app and play in regular mode to hear anything. I have to uninstall and reinstall the app on a somewhat regular basis (exiting and closing the app is not enough) when I am just trying to play through my phone .That being said, I love listening to audio books and not relying on a subscription service to do it.
    more
  • Oct 26, 2020

    By Kris Suko
    I enjoy this but there are a lot of bugs. It stalls at times and sometimes it just stops playing for no reason. If someone calls me it will pause and I have to manually make it resume to continue instead of it just resuming on it's own. Sometimes it times out. Its really irritating when I am trying to listen to something with my ear buds while I work and I have to stop and take my attention away from my clients to play with my phone making me look very unprofessional.
    more
  • Oct 27, 2020

    By Kris Graham
    Functional but bad. The app does what it's supposed to do at a bare minimum; play audiobooks. Sometimes it loses your place and starts you over from the beginning. Sometimes it doesn't sync with playback on other devices. Sometimes it just doesn't even play the audiobook. But for the most part it works. It doesn't respect your screen real estate in horizontal mode, it takes too many unnecessary taps to get to anything meaningful and it is hard to navigate. Recommendations are a total joke. C-
    more
  • New bugs cropping up recently Jul 6, 2018

    By Ajk7577
    This app used to be great. Recently though, whenever I try to use it, there are annoying lags in responsiveness. I press play and it won’t play for 10 seconds. Or I try to view my cloud library and have to wait a few seconds before the app will switch from device view to cloud. The Bluetooth connection has also become glitchy, especially when connected to my car system - I press pause on my car’s screen and it takes a few seconds to pause, then starts again, then finally pauses, over the course of another 5 seconds. The app also no longer responds if I try to control play with my phone while it’s connected to my cars bluetooth (at least, it didn’t today). Lastly, if I’m in the library tab and want to look up info on a downloaded book, I can’t just tap the three dots at the right hand side of the book without the book starting to play. This is annoying if I’m currently listening to something (or talking to someone on the phone - the book still starts playing!) and want to look up info on a book. I’ve been using this app for a few years, and this is the first time I’ve really been frustrated with it. Until now, it’s mostly operated smoothly.
    more
  • Most used app I have aside from gps Sep 22, 2020

    By Gale22
    Love this app so much. Had it for years and does not disappoint. Thank you for being here, existing and being in my life. Such a great idea and concept. Sorry it took me so long to rate this amazing app! Get it, you won’t regret it, so many wonderful title and books and not over priced! Update: This is still a great app but it needs to be said that the home tab is waaay too much noise visually speaking. Way too many suggestions and advertised books for an app. It’s not a clean look and honestly it’s ugly. The app needs a more sleek minimalist feel for ease of use. I literally get anxiety seeing the homepage with all the extra books recommendations, catalogues and so forth. When I use the app I just want to get to the point not be defaulted to a crazy looking page foot of book images. Please higher someone to update your app comestically. With the IOS update people are discovering less is more with widgets and less apps. Try to use that same concept, I want to see recommendations make it the last tab not the first. Have the first tab be the library and instead of a line chart of books maybe give the option of line display or chart display, just something more sleek please.
    more
  • Oct 22, 2020

    By Sarah KittyKat
    This app is very buggy. I joined Audible last week so of course I got the app. I've noticed the app doesn't always respond. I'll try to listen to a sample, see more info, or add something to my library and the app lights up the button as if I've touched it, but does nothing. I know it is recognizing the touch, but something on the back end must be buggy for it not to initiate the action after the touch. Very frustrating and this could be the make or break to keeping my Audible subscription.
    more
  • Love Audible books but... the app could be better. Oct 4, 2020

    By HerGrace
    🎉 It did improve when the sleep timer was restored to the main page. Thank you! The purchasing feature is clumsy and annoying to use. It is difficult to find books from any for sale list. On my phone, the wish list and lists of books offered in different special categories are in a series of brief “pages” and to get to the end one of a long list must go through each page to the bottom in order to turn to the next segment. If you stop mid-list it is necessary to start over. GRRR! Also, no chance to go to a given page directly. As a result, I have no idea what is on the last 80% of my wish list or special offer lists or book category lists: takes too much time to peruse them all at one sitting or skip back page by page. A minor change in the last update I find annoying: when a book is finished, a persistent popup page makes it not possible to go back or go to different book without rating the one just completed. Previously one could opt out of the popup rating page. I normally rate books but do not always wish to do so. I have found a way out of it but it’s also annoying to have to do this extra step. On my iPad I can close the app completely and when I return to it rating demand is gone.
    more
  • Continues to get worse Feb 21, 2020

    By McSnee
    This app is suffering from iTunes-itis as it tries to incorporate features that detract from its central purpose, which is storing and playing back audiobooks. It is getting bloated and slow, and harder and harder to navigate. The app always tries to phone home even before playing a fully downloaded boom, ostensibly to check whether you've listened to the book elsewhere and to synchronize. On the handful of occasions I've actually used that misbegotten feature, no syncing actually occurred--so the effect is that I'm now continually waiting for the app to let me start playing my audiobook all to enable a broken feature that I don't even want. Solid design work, gang. The useless "Home" tab has been joined by an equally useless "Discover" page. There's no way to adjust recommendations, so if you listen to a lot of audiobooks in one genre your recommendations will rapidly become clogged with third- and fourth-tier efforts from within that genre--and nothing else. The developers, having saddled the app with a bunch of gameified achievements, have thoughtfully buried them in the settings menu, where at least they're out of the way, though presumably they're still contributing to the app's slowness. Too bad there's not a way to get an app that just does the basics this one is supposed to cover.
    more
  • Oct 28, 2020

    By Jump Kong
    Since the update, its been harder to navigate the application. Its harder to download the books ive purchased where i have to press it a couple of times before it starts loading ... and now i cant find the book ive just pruchasef ive tried restarting, loading and unloading .... cant find it. Will wait it might appear later. Bring back the old audible :/
    more
  • Oct 25, 2020

    By Angelica Norman-Beltran
    App stopped crashing. Yay! I'm still giving this a 2 start though. I dislike not seeing my library first when I open this app. I also don't like how the bookmark feature works. More than once I've had to manually hop back to a previous chapter because my bookmark didn't stick when I pressed the icon. The UI could be set up saw simpler, like the Libby App, that would make me like this WAY more. As it is I can't always get my book club book from the library so, I'm stuck with this app...
    more
  • Don’t fix what worked! Mar 14, 2020

    By small hobbit
    I don’t know why they decided to change the app, but they did. Before, the library section (which is the content I have via the app) was pretty well organized and could be perfectly navigated between what was actually on my device and what wasn’t. Now it’s a mess of a screen with huge empty margins taking most of the space (a recent addition to mobile development that I don’t understand because I though the point was to USE the space as effectively as possible) and the scrolling is WAY to floaty (I only have to barely have to have my finger on the screen and it’ll move) Now, honestly Audible is a little to expensive of a subscription service for my taste. They only give you 1 credit at a time and STILL treat their service more like a rental than actual ownership (so I don’t know why they don’t move to a “unlimited” model subscription and stop acting like their credits actually mean anything) I already had bad experiences with the service in the past with the service, but decided to try to give it another shot. I don’t think I’ll give them anymore past this. The quality of the app is quickly going downhill (besides what I already mentioned above I also keep getting warning messages about being on a slow connection when my internet is just fine) and there are now MUCH more better services around that handle audiobooks better than they do.
    more
  • Oct 28, 2020

    By Sunny D
    This app is honestly so awful, and I wish there was an alternative. First the audiobook doesn't play and when it gets fixed, it lost the place where I was listening to. Next the ch selection and the actual audiobook do not align. When I click Ch 20 it will play ch 9. So freaking frustrating. I hate this app.
    more
  • Oct 22, 2020

    By Jon M.
    I love this app... However, it stops playing out of nowhere. On my way to work, it stops playing about four or five times which is ridiculous. The screen, still shows the pause button as if it is still playing but no sound comes out. I have to push the pause button then the play button and it works again . All while driving and I have no idea why it stops!
    more
  • Bad service, worse customer service Nov 6, 2018

    By ihateaudibleDontBuyIt
    Spent 30+ minutes on the phone with super annoying and rude first customer service rep to cancel a subscription that I hated but couldn't find a way to cancel on my own. ( csr said to send pix cuz I should've been able to but it may be a website issue ) She had to transfer me because she was incapable of helping me. I ended up with a refund from the next gentleman which is nice but, was not my goal, the acct is still active for some reason and they are not capable of deleting my acct because I cannot remember my old address zip, since I gave them like four tries and googled the old address, it must be mistyped in the system when I entered it. I verified every other part of my account including my card information and they still could not assist me to delete the acct. I have many recurring service fees from other companies and have had dealings with their customer services and I can honestly and truly say please do not waste your money on this garbage company, keep it and go buy a real book, order one that doesn't sound like a wet blanket is reading it, and that you can cancel and have control over your membership and charges as well as not waste your time dealing with incompetent customer service that will not help you.
    more
  • Keeps cutting out Oct 7, 2019

    By Rdpp
    I have used this app for several years and with two different model iPhones paired with two different apple watches. The app just stops playing and loses connection for no reason. This is disconcerting when connected by Bluetooth in the car, but I can usually recover it from the car screen. It is, however, completely unacceptable when running with my phone in an armband (using either a wired or Bluetooth headset). I have to stop running and recover the playback from the phone through the armband. I don’t know if the phone is receiving a different signal or running a different process when this happens, but it has forced me to download books into Apple’s inadequate books app, which at least doesn’t stop working periodically. The app also doesn’t respond adequately to Siri. The Apple Watch app extension is a joke. An audiobook that played 5 minutes before suddenly just disappears, and the watch app cleverly tells me I can download a book using the phone app - which usually crashes before completing the download. When it does work, it doesn’t sync with your reading position on the phone. Stick to the Apple Books app on the iPhone, and hope they add a working extension for the watch!
    more

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