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Shop: package & order tracker

Shop: package & order tracker

Shopify Inc.

The automatic package tracking app for online orders supported by 600+ carriers

4.8 Ratings 3M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community

    OOOPS too bad this app doesn’t safeguard against phishing… Jan 24, 2022

    By Raymond Russell
    While the app functions well in tracking packages from multiple shippers regardless of platform (online vs. physical stores), it also means that Shopify doesn’t verify valid vs. bogus ship sources. Ive received illegitimate delivery notices for packages and .net ship sources that don’t exist as a means of phishing your customers, two in just as many weeks. While I await an email response to Shop on this matter I doubt they’ll do enough to enact judging from past reviews here.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • Jan 23, 2022

    By Greg Montaño
    Only mildly useful. Shop loses connection to my Amazon account every 3 weeks or so which is super annoying. I wish there was a calendar view to view to see what items are showing up on which days. Would be even cooler to integrate it into the Android Google calendar widget in agenda view! I know a package is coming but forget which item it is. I feel like this app could be SO much more useful than it is but right now it's just "meh".
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Jan 24, 2022

    By Cynthia Primm
    Most of the time the tracking is wonderful. I have only experienced a couple of times that I never could get an update on where my package was. That was probably not Shop's fault as it was during Christmas and I'm sure companies were not updating as often. Overall great experience.
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Jan 24, 2022

    By Jorge Salazar
    Honestly a very useful app, helps you keep track of many online purchases from multiple sites. Sometimes the tracking can mess up and either show a package has been delivered before it has or the opposite and say it hasn't been delivered yet it's right in front of you. Overall a good app
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • Jan 23, 2022

    By Greg Montaño
    Only mildly useful. Shop loses connection to my Amazon account every 3 weeks or so which is super annoying. I wish there was a calendar view to view to see what items are showing up on which days. Would be even cooler to integrate it into the Android Google calendar widget in agenda view! I know a package is coming but forget which item it is. I feel like this app could be SO much more useful than it is but right now it's just "meh".
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Jan 24, 2022

    By Cynthia Primm
    Most of the time the tracking is wonderful. I have only experienced a couple of times that I never could get an update on where my package was. That was probably not Shop's fault as it was during Christmas and I'm sure companies were not updating as often. Overall great experience.
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Jan 24, 2022

    By Jorge Salazar
    Honestly a very useful app, helps you keep track of many online purchases from multiple sites. Sometimes the tracking can mess up and either show a package has been delivered before it has or the opposite and say it hasn't been delivered yet it's right in front of you. Overall a good app
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
  • Jan 19, 2022

    By Kristen Mayfield
    I like this app so much better than Route! The fact that Shop plants trees when you use them is amazing, especially when compared to Route which is just confusing and never has the correct info on my orders or deliveries. I love that I can see not only the order number, but what I actually ordered on Shop where as Route only shows me an order number - as if I write down all of those long numbers down & keep track of them?
  • Awesome App May 18, 2018

    By NicoleDanielleXx
    If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season.
  • img Community

    OOOPS too bad this app doesn’t safeguard against phishing… Jan 24, 2022

    By Raymond Russell
    While the app functions well in tracking packages from multiple shippers regardless of platform (online vs. physical stores), it also means that Shopify doesn’t verify valid vs. bogus ship sources. Ive received illegitimate delivery notices for packages and .net ship sources that don’t exist as a means of phishing your customers, two in just as many weeks. While I await an email response to Shop on this matter I doubt they’ll do enough to enact judging from past reviews here.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Jan 21, 2022

    By rjrnj1
    1/21/22: While the notifications are better, now I keep getting notifications from either a) items I never ordered or b) scam orders. Lowered the Star rating from 3 to 2. 12/16/21: I stand by my previous comment. 1/25/21: While I love having one spot to keep track of my packages, I don't like the amount of bothersome notifications each time a package moves. I just want to be notified that my package has shipped and has arrived.
  • Jan 24, 2022

    By A. Rag
    Thus app is so bad! When you add a new package to track and try to lunch the app again you will lose all your logins and packages, then you will need to link your accounts again and again.
  • HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account! Mar 5, 2020

    By Ify101
    So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly.
  • Convenient, but not very reliable Nov 11, 2020

    By Lilly00777565
    My experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be.
  • Downhill Since App Changed to Shopify Aug 7, 2020

    By KirsGoo
    As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.
  • Shop app Sep 10, 2021

    By Lizalu3
    I used shop app to purchase a drone accessory, a power bank. The store name AirSelfie. I placed a order and got charged but tracking the order is horrible, all you get is the shipping address being delivered to and no other information. That’s not tracking anything. You can’t see if it’s been shipped. I email the company twice and still no response. After 4 weeks I contact my credit card to had them do a investigation so I can receive my money back. This app may work for others or perhaps a different store but truth be told I’m done. Not using or purchasing anything ever through this app. Personally I think is more on the store side. But the app doesn’t show anything useful to track my order like the last location etc.. not even if it had been delivered etc. It’s been two months now from the date of purchase and still no new information. I did get my money back but that’s because AMX is a great credit card to have. Good luck for all who use this app. I really hope it works but stay away from AirSelfie store. Poor service and they don’t reply to emails. As for me I’m staying away from the app as well .
  • Trying to force me to use Gmail address Jun 8, 2020

    By Titania41
    Guess what, folks? This sounds like a great idea, however... when I went to create an app I signed up using my Hotmail account as I primarily shop using that. Then I wanted to add my Yahoo account because that is the other email that is attached to PayPal, which I use on occasion. Why do I use these two emails, because they each receive about 200+ emails that are nothing but junk every day. They have been basically ruined for me as any sort of personal account. I have a Gmail address, but I have kept it STRICTLY for personal correspondence, just to keep the proliferating junk mail from appearing. So far I have had it a year and not one piece of junk mail, Only email from friends and family to whom I have given the address. Now this App is trying to force that email address onto this account, by making me log into Google to add another email and then it is automatically trying to pull in that gmail account. Not having it. Won’t be using this app. I might have given it two stars, but there is no way for me to converse with the developers.
  • Not as amazing as others claim. Better options available. Mar 3, 2021

    By icecoldtears4444
    At first, this tracking app seemed to do its job well. Then I realized that it doesn’t actually work well for deliveries that aren’t your typical, simple, USPS/FedEx/UPS delivery for a couple of reasons (if you have any international shipment, this app seems pretty useless). They do not provide details as to where your package is, and what is happening with your package along the way. They will simply state that it arrived somewhere or departed somewhere. If, during the shipping process, the shipper says that the package has been ‘delivered’ to one of the shippers intermediate locations, the app will mark the package as delivered to you, when it obviously hasn’t been, and stop tracking the shipment. They obviously have some kind of crappy programming that is set up to say the package is delivered anytime the word ‘delivered’ is used. At this point, I downloaded another shipment tracking app to compare experiences. The other app was able to provide me clear details about my shipment at every step along the shipment route. It is clear that this app is just terribly developed.
  • img Community

    OOOPS too bad this app doesn’t safeguard against phishing… Jan 24, 2022

    By Raymond Russell
    While the app functions well in tracking packages from multiple shippers regardless of platform (online vs. physical stores), it also means that Shopify doesn’t verify valid vs. bogus ship sources. Ive received illegitimate delivery notices for packages and .net ship sources that don’t exist as a means of phishing your customers, two in just as many weeks. While I await an email response to Shop on this matter I doubt they’ll do enough to enact judging from past reviews here.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.

No reviews available

  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Awesome App May 18, 2018

    By NicoleDanielleXx
    If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season.
  • Jan 23, 2022

    By Alicia Keith
    I absolutely love that shop has my back and keeps track of not only what I buy but also know where all of my items are at all times!!! I can connect my Amazon account Gmail and so much more. And I can use ship to purchase most items all of the time!
  • Really Good App! Mar 26, 2020

    By DannyH4
    This app is amazing, instead of having to constantly click on multiple pages to get to see your tracking, this app shows it right away. It’s way easier if you use the same email with your orders as the one you use to use the app, it’ll automatically show your orders. It has a nice feature (if the company provides it) it shows a map & has a dot where your package is & shows a pretty good prediction of when your package will arrive! Has a lil nice notification of updates. Only thing is tho not many companies don’t provide much detail so the app doesn’t always show the map or the package details so it just says what company it’s coming from & is it’s shipped or still being processed & the order tracking number but not a picture/name of your purchase & details of exactly where your package is or a map of it. So it’s not the app’s fault but rather how much effort your provider puts in their details. I 10/10 recommended this app! PS: To everyone saying the app isn’t good due to not having a map/details of it or because your package never came in, it’s not the app’s fault like I said. It all depends on wether or not the company you ordered from puts details within the package order & updates them as they go.
  • Jan 21, 2022

    By jason horton
    This app has been great for tracking my packages. We have had a problem with our mail carrier hanging packages on our mailbox. This app usually informs me within minutes of the mail being delivered so I am able to grab it (or call home for someone to grab it) before would be thieves.
  • Tracking status still frozen Jun 4, 2019

    By Keiron Smith
    This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!
  • Jan 21, 2022

    By iris vixen
    App is super straight forward to use, tells you the entire shipping sheck ins, when it left when it's supposed to get there and even has a map for you to follow. It also takes you to any shop you've ordered from that way you can get to it easily.
  • Jan 24, 2022

    By Cynthia Primm
    Most of the time the tracking is wonderful. I have only experienced a couple of times that I never could get an update on where my package was. That was probably not Shop's fault as it was during Christmas and I'm sure companies were not updating as often. Overall great experience.
  • Jan 24, 2022

    By Jorge Salazar
    Honestly a very useful app, helps you keep track of many online purchases from multiple sites. Sometimes the tracking can mess up and either show a package has been delivered before it has or the opposite and say it hasn't been delivered yet it's right in front of you. Overall a good app
  • Jan 19, 2022

    By Kristen Mayfield
    I like this app so much better than Route! The fact that Shop plants trees when you use them is amazing, especially when compared to Route which is just confusing and never has the correct info on my orders or deliveries. I love that I can see not only the order number, but what I actually ordered on Shop where as Route only shows me an order number - as if I write down all of those long numbers down & keep track of them?
  • Jan 20, 2022

    By Nathan Cunningham
    I dropped 1 star because after the latest update it changed the home screen from me being able to see all my orders I'm tracking to it being split up between Order Tracking and My Shops. So now instead of just opening the app and seeing all my packages it's shows like 3 orders and I have to select another drop down tab to see them all. I wish there was setting that allows you to select what you want to see when the app opens.
  • Helpful Jan 13, 2021

    By Maes Momma
    I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.
  • I like what I’m seeing!! Apr 14, 2020

    By JoycieFerd
    You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!
  • Jan 21, 2022

    By Steven Cryar
    It's a great app as long as you go into it knowing that it's not going to work with Amazon packages. No matter how many times you sign into your Amazon account on the app and enable tracking it will never work for them. Just delete all Amazon orders on there as soon as they pop up.
  • Somewhat Helpful - for merchants w/o tracking updates Jun 15, 2019

    By Loves lists & organizing stuff
    This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.
  • Jan 23, 2022

    By David Page
    This app has been helpful because it gives me information about all orders I have in one convenient place. It also lets me keep track of the packages movements particularly on the delivery day.
  • Great App and Service Jul 6, 2021

    By RobertGipson831
    This is a great app and does exactly what it’s supposed to. As someone who shops online often, its a pain to go back and forth from one site of app to another to track packages that are coming from different carriers. This is where the beauty of this app comes in. I can input every tracking number I have for each carrier and then check and receive updates for each from one source without hassle. It’s a beautiful thing. I would have give it 5 stars but for the fact that it sometimes is a little bit behind on notifying me of my package’s shipping progress. I know this because I’ve compared notification times between the Shop app and the carriers’ apps and have observe an occasional lag. Yet this makes sense since obviously the carrier would know first the business of their own processes. But if you want ONE app to efficiently track ALL your packages from different carrier’s in close to real time - look no further. You won’t find a better single source for all your tracking needs. Thank you, Shop app, for such an awesome service.
  • Jan 23, 2022

    By Greg Montaño
    Only mildly useful. Shop loses connection to my Amazon account every 3 weeks or so which is super annoying. I wish there was a calendar view to view to see what items are showing up on which days. Would be even cooler to integrate it into the Android Google calendar widget in agenda view! I know a package is coming but forget which item it is. I feel like this app could be SO much more useful than it is but right now it's just "meh".
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
  • Jan 18, 2022

    By Logan Rhodes
    The app.has improved for sure. I still think it is a bit messy. my Amazon account keeps disconnecting every time I close the app as well as some packages that have been delivered say they are still in transit. overall good progress since I last reviewed.
  • Jan 19, 2022

    By Richard Miller
    Tracks all your shipments linked to your emails / amazon / ebay / ect, but it is a little glitchy at times and frequently logs out your linked accounts which is annoying since you don't receive tracking updates until you notice and log the account/s back in. Fix the glitches and it's a pretty good app.
  • Tracking Updates are Non-Existent and Inaccurate Dec 12, 2018

    By TEEISOXLSLSP11338
    I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.
  • Good, but latent accuracy and no reset for mislabeling Aug 4, 2019

    By Dru_Chambers
    Arrive is a good app. I like the fact it establishes a folder in email to directly transfer shipment info to pull tracking information . However, it reports delivery status anywhere from an hour to a day late. I have had packages out for delivery that Arrive still tells me they are in transit; and packages that have already been delivered that Arrive tells 2hrs after it has been delivered. Biggest problem, and despite saying they're correcting it, they STILL have failed to address in every update is that there is no way to correct it if accidentally label an order 'marked delivered'. You can't revert it, so the tracking is lost to the ether. Fix it! The best thing, and probably the least concern of anyone else that that uses this app cares about, is that it puts up pictures of what you ordered; so now I do not have to write it myself to remember which numbers go with which orders. Kudos on pulling that off!
  • Good idea, not the best execution May 19, 2020

    By PRH2701
    I like this app, it is a very good idea to be able to see your packages as they are on the way, but I don’t know if it’s only me, but my app is always off, it never is accurate especially compared to just using the tracking number. The app just never really shows what the package is doing, and when it does, it’s usually one or two steps behind what the tracking number shows. But still a cool idea. I will also say how I like how the app automatically shows other packages that you have bought without being told. But my final complaint is the map. It is so counter intuitive and doesn’t move around as I’d hope. Instead you need to use two fingers to move around, and it won’t work with just one, and it is extremely hard to zoom in on a specific location because of how it moves. I like the app, but it still needs sone work.
  • It’s ok but not as good as other parcel tracking apps Jul 20, 2019

    By Ted65
    It sets out to do what it should do track a package. Then it sorta falls short of what it could be. Before anyone jumps up and down (looking at you dev) other apps are pulling the same data from the same place. For example, both Deliveries and Parcel are pulling data from USPS just like Arrive is. Yet today I had three packages show up via USPS. Both Deliveries and Parcel (Parcel first and Deliveries 2 mins later) tell me they had arrived. This was three hours ago. Arrive has yet to alert me. This isn’t the first time. Since this was a “multi hop” trip for these items the other two tracking apps where always two to four hours ahead of what Arrive would say. If you want just a ballpark idea of when your package will show up and you like the Gmail integration (not a big deal for me I can cut and paste tracking numbers) than Arrive is ok. If you want something more precise this is not your app.
  • Key Error Mar 1, 2021

    By Appreciating You Fan
    I had trouble getting to view each item detail and return to shopping. Initially, when I started I had the beautiful and awesome green dragon head. Needed to verify my sister liked premises. When I returned, it was blank ☹️ Went to Internet and got in. Found it in Etsy (?) at double/triple the price. Tried to search, but was ineffective. Started over when it came up again. The dragon head has been replaced with a dragon that was "0" the look and class of the original dragon head. I changed my order sadly, but the horse and the lion heads impressed me. Pretty frustrating having to go back through on the sight and enter my information all over again. Is there a way for me to get the dragon head?? I'm so disappointed as she loves dragons and the head was dramatic. The replacement was 😝 to me. You have some beautiful pieces I would like to order in the future. Beverly Webster
  • Jan 21, 2022

    By rjrnj1
    1/21/22: While the notifications are better, now I keep getting notifications from either a) items I never ordered or b) scam orders. Lowered the Star rating from 3 to 2. 12/16/21: I stand by my previous comment. 1/25/21: While I love having one spot to keep track of my packages, I don't like the amount of bothersome notifications each time a package moves. I just want to be notified that my package has shipped and has arrived.
  • Convenient, but not very reliable Nov 11, 2020

    By Lilly00777565
    My experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be.
  • Downhill Since App Changed to Shopify Aug 7, 2020

    By KirsGoo
    As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.
  • Concept could have been cool, but... May 24, 2020

    By Seedless182
    The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying!
  • Inadequate information Apr 11, 2020

    By Beldragon
    The tracking doesn’t keep track of all the senders. It also doesn’t track when a package is transferred fro one carrier to another these transfers make for multiple tracking numbers showing on Arrive equalling multiple delivery notifications for the same package with no way to know that it isn’t more than one package. If you have a lot of packages delivered then many of the Arrive notifications do not show what package each notification represents or if it’s multiple notifications for the same package. When you get two notifications with two different tracking numbers saying the two packages have been delivered it is very frustrating. Especially after you waist hours trying to track down the missing package. I spent one hour and forty two minutes on the phone today trying to find a package that was supposed to be delivered. Now I think it could be the situation I mentioned above. I’m very frustrated.
  • Used to be Great 5/5...now.... Aug 8, 2020

    By Nomical
    I’ve had this app for at least a year. When I first got it I believe it was called something else. However, the shipping,tracking, notification, and delivery system were all very accurate and I loved it. Now not so much. Let’s first start with the fact that it now requires a gmail account for tracking? Not everyone uses gmail. And it worked perfectly fine without the use of a gmail account for tracking before hand. On top of that-if you try to add a gmail account (like I have on several occasions) no updates to tracking are done. I shop at small boutiques, and they don’t always send tracking information directly to the customer-they rely on apps like these to connect the dots. But it’s gotten to the point that both small boutiques and larger online retailers I am having to reach out and directly ask for my tracking information as the app no longer supplies it/updates orders regularly.
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    OOOPS too bad this app doesn’t safeguard against phishing… Jan 24, 2022

    By Raymond Russell
    While the app functions well in tracking packages from multiple shippers regardless of platform (online vs. physical stores), it also means that Shopify doesn’t verify valid vs. bogus ship sources. Ive received illegitimate delivery notices for packages and .net ship sources that don’t exist as a means of phishing your customers, two in just as many weeks. While I await an email response to Shop on this matter I doubt they’ll do enough to enact judging from past reviews here.
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    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Jan 24, 2022

    By A. Rag
    Thus app is so bad! When you add a new package to track and try to lunch the app again you will lose all your logins and packages, then you will need to link your accounts again and again.
  • HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account! Mar 5, 2020

    By Ify101
    So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly.
  • Shop app Sep 10, 2021

    By Lizalu3
    I used shop app to purchase a drone accessory, a power bank. The store name AirSelfie. I placed a order and got charged but tracking the order is horrible, all you get is the shipping address being delivered to and no other information. That’s not tracking anything. You can’t see if it’s been shipped. I email the company twice and still no response. After 4 weeks I contact my credit card to had them do a investigation so I can receive my money back. This app may work for others or perhaps a different store but truth be told I’m done. Not using or purchasing anything ever through this app. Personally I think is more on the store side. But the app doesn’t show anything useful to track my order like the last location etc.. not even if it had been delivered etc. It’s been two months now from the date of purchase and still no new information. I did get my money back but that’s because AMX is a great credit card to have. Good luck for all who use this app. I really hope it works but stay away from AirSelfie store. Poor service and they don’t reply to emails. As for me I’m staying away from the app as well .
  • Trying to force me to use Gmail address Jun 8, 2020

    By Titania41
    Guess what, folks? This sounds like a great idea, however... when I went to create an app I signed up using my Hotmail account as I primarily shop using that. Then I wanted to add my Yahoo account because that is the other email that is attached to PayPal, which I use on occasion. Why do I use these two emails, because they each receive about 200+ emails that are nothing but junk every day. They have been basically ruined for me as any sort of personal account. I have a Gmail address, but I have kept it STRICTLY for personal correspondence, just to keep the proliferating junk mail from appearing. So far I have had it a year and not one piece of junk mail, Only email from friends and family to whom I have given the address. Now this App is trying to force that email address onto this account, by making me log into Google to add another email and then it is automatically trying to pull in that gmail account. Not having it. Won’t be using this app. I might have given it two stars, but there is no way for me to converse with the developers.
  • Not as amazing as others claim. Better options available. Mar 3, 2021

    By icecoldtears4444
    At first, this tracking app seemed to do its job well. Then I realized that it doesn’t actually work well for deliveries that aren’t your typical, simple, USPS/FedEx/UPS delivery for a couple of reasons (if you have any international shipment, this app seems pretty useless). They do not provide details as to where your package is, and what is happening with your package along the way. They will simply state that it arrived somewhere or departed somewhere. If, during the shipping process, the shipper says that the package has been ‘delivered’ to one of the shippers intermediate locations, the app will mark the package as delivered to you, when it obviously hasn’t been, and stop tracking the shipment. They obviously have some kind of crappy programming that is set up to say the package is delivered anytime the word ‘delivered’ is used. At this point, I downloaded another shipment tracking app to compare experiences. The other app was able to provide me clear details about my shipment at every step along the shipment route. It is clear that this app is just terribly developed.
  • Arrive Was So Much Better! May 2, 2020

    By Vunders
    I downloaded the Arrive app in early December to track my Christmas packages. It was amazing! All of my package shipping info in one place! They Arrive app would “grab” the shipping information from my email for most of my packages. If it didn’t grab the info, I could go into the app and it would search my emails for shipping info. When I looked at the Arrive app I could see the sender and the arrival date. It was seriously so user friendly and easy to use. The Arrive app just updated to Shop and it’s so disappointing! There are multiple notifications for the same package and the notifications don’t show the sender of package. Since the sender can’t be seen on the main screen I need to go into the package notification, find the tracking number and then find the sender from the shipping website. This is no easier or convenient than searching from my email. With the Arrive app, when a package arrived I could swipe left to archive the notification. This is no longer an option with Shop. So disappointed with the “update”. I will be deleting the shop app.
  • Inaccurate Dec 17, 2019

    By Ari Maarie
    Updates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data.
  • More frustrating than helpful Aug 17, 2020

    By BabyBlue1718
    One of the sites I ordered from told me to use this app to track my delivery. Of course, it linked all of my incoming orders from other places which in theory sounds amazing! However, if you order more than 2 things max good luck trying to figure out which tracking number belongs to which order. My 2 biggest complaints with this app are as follows: 1. Only lists the tracking number, no other corresponding information about which package it is so I have to go to the original shop just to figure out what they are 2. The tracking is out of date. As of current it shows I have 4 packages; 1 delivered and 3 of which are in transit. This is annoying considering I should only have 2 so now I have to dig through all the orders to figure out which ones are accurate and relevant to me. Gave this app 1 star because as soon as my package arrives from the shop that required me to use this app I’m deleting it. Easier to track from each individual site and use their projected delivery date than use this app

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