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Shop: package & order tracker

Shop: package & order tracker

Shopify Inc.

The automatic package tracking app for online orders supported by 600+ carriers

4.8 Ratings 3M+ Reviews 10M+ Downloads

Ratings & Reviews

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  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • Oct 12, 2021

    By Jesse Foster
    The app is super straightforward and easy to use, it's as simple as making an account and you can start linking orders via your email address or other store accounts. The tracking is incredible accurate; today I was notified the second my package was at the door and it updated extremely quickly in real time whenever a change occurred (either in estimated delivery date or delivery progress.) I highly recommend Shop, it's being very helpful and easy to use!
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Oct 24, 2021

    By T Veblen
    Great for keeping track of purchases, installments are nice and easy. The in app search and store pages could be more refined. With Amazon being the first place everyone looks for products, it can be hard to want to deal with making purchases at individual web stores. Shop really does bridge that gap and make ordering as hassle free as it could be.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Oct 15, 2021

    By Michelle Reid
    Love it!!!! Gives me as sense of security of knowing when to expect my package so I know when to be home to receive it. No matter where I ordered from it shows me without having to go look for tracking info or numbers. Less guess work the better. It also shows a map of where your package is as well which is a plus.
  • Retrospec is a real class act!! Jun 4, 2020

    By sharonDinCT
    I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!!
  • Oct 14, 2021

    By Enrico Neira
    Love this app so much I'd give it 5 starts if it weren't for just a few things. For some reason my connection to Amazon keeps breaking and i have to relink it every couple of days or every week or two. Sometimes a package also won't update and will say no shipping information available yet despite tracking details being present if i check externally with USPS or UPS. Finally, and this is very minor, sometimes I'll receive a package and it won't show as delivered and i have to mark it manually.
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • Oct 12, 2021

    By Jesse Foster
    The app is super straightforward and easy to use, it's as simple as making an account and you can start linking orders via your email address or other store accounts. The tracking is incredible accurate; today I was notified the second my package was at the door and it updated extremely quickly in real time whenever a change occurred (either in estimated delivery date or delivery progress.) I highly recommend Shop, it's being very helpful and easy to use!
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Oct 24, 2021

    By T Veblen
    Great for keeping track of purchases, installments are nice and easy. The in app search and store pages could be more refined. With Amazon being the first place everyone looks for products, it can be hard to want to deal with making purchases at individual web stores. Shop really does bridge that gap and make ordering as hassle free as it could be.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Oct 15, 2021

    By Michelle Reid
    Love it!!!! Gives me as sense of security of knowing when to expect my package so I know when to be home to receive it. No matter where I ordered from it shows me without having to go look for tracking info or numbers. Less guess work the better. It also shows a map of where your package is as well which is a plus.
  • Retrospec is a real class act!! Jun 4, 2020

    By sharonDinCT
    I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!!
  • Oct 14, 2021

    By Enrico Neira
    Love this app so much I'd give it 5 starts if it weren't for just a few things. For some reason my connection to Amazon keeps breaking and i have to relink it every couple of days or every week or two. Sometimes a package also won't update and will say no shipping information available yet despite tracking details being present if i check externally with USPS or UPS. Finally, and this is very minor, sometimes I'll receive a package and it won't show as delivered and i have to mark it manually.
  • Awesome App May 18, 2018

    By NicoleDanielleXx
    If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Oct 21, 2021

    By The American Soccer Guy
    **Update** It seems everybody is using this app these days and still it doesn't update until the last day when it's out for delivery. Ridiculous app. I have had 3 orders thought this app, all three have been off from the actual tracking number. Currently I have a order in app saying it is arriving Friday, however, FedEx tracking says Thursday. What is the point of this?
  • Sep 3, 2021

    By Karma Larma
    Wish I had read the negative reviews before installing. I installed this to track a particular package. Gave it permissions without really considering what it would access from my google account. Not an hour later, someone tried to log into my PayPal and set off the 2Factor authentification step for the account. I see other people saying they've also had their data leaked after using this app. I'm really disappointed a store I like uses this thing for tracking. I uninstalled and revoked permissions from my google account Now I get to spend the afternoon changing passwords of accounts. I saw the date for when my package is supposed to arrive so I'll just wait without tracking. It gets here when it gets here.
  • Oct 19, 2021

    By Vernon Cheung
    Reposting this review because for some reason my original disappeared, along with whatever reply the app devs made. This app needs you to sign into Amazon to be able to track purchases made there. And it does work, until it doesn't. I've had to re-enter my Amazon credentials regularly, because Shop can't seem to stay connected to Amazon. So now I just use Shop to track non-Amazon packages because I'm too frustrated to reconnect it.
  • Oct 20, 2021

    By Wendy Kaplar
    Pathetic if I could give NO star I would! Ok for a while. Slow to mark delivered, have had to sign in again many times. I've contacted support, they realise an Android problem in Sept. More sign ins than straight in. 90% or more I'm marking it delivered not the app, have to sign in to Amazon all the time, it loses contact. I'm over it. When my parcels come, uninstalling. In reply to Shopify, HAVE emailed several times. All I get it working on it. But no resolution. It just gets worse!!!!
  • Oct 23, 2021

    By Jessica JaNae
    I mean it's a tracking app. I don't think the updates are accurate. They don't give alot of info when you do look to see where the package is. I don't like that it's all the sudden the only tracking company. Everything I've ordered recently tells me to track through this app. I usually just look at the carrier and check their site.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.

No reviews available

  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
  • Oct 12, 2021

    By Jesse Foster
    The app is super straightforward and easy to use, it's as simple as making an account and you can start linking orders via your email address or other store accounts. The tracking is incredible accurate; today I was notified the second my package was at the door and it updated extremely quickly in real time whenever a change occurred (either in estimated delivery date or delivery progress.) I highly recommend Shop, it's being very helpful and easy to use!
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
  • Oct 24, 2021

    By T Veblen
    Great for keeping track of purchases, installments are nice and easy. The in app search and store pages could be more refined. With Amazon being the first place everyone looks for products, it can be hard to want to deal with making purchases at individual web stores. Shop really does bridge that gap and make ordering as hassle free as it could be.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
  • Oct 15, 2021

    By Michelle Reid
    Love it!!!! Gives me as sense of security of knowing when to expect my package so I know when to be home to receive it. No matter where I ordered from it shows me without having to go look for tracking info or numbers. Less guess work the better. It also shows a map of where your package is as well which is a plus.
  • Retrospec is a real class act!! Jun 4, 2020

    By sharonDinCT
    I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!!
  • Awesome App May 18, 2018

    By NicoleDanielleXx
    If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season.
  • Tracking status still frozen Jun 4, 2019

    By Keiron Smith
    This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!
  • Oct 14, 2021

    By Enrico Neira
    Love this app so much I'd give it 5 starts if it weren't for just a few things. For some reason my connection to Amazon keeps breaking and i have to relink it every couple of days or every week or two. Sometimes a package also won't update and will say no shipping information available yet despite tracking details being present if i check externally with USPS or UPS. Finally, and this is very minor, sometimes I'll receive a package and it won't show as delivered and i have to mark it manually.
  • Oct 19, 2021

    By Karla Rodriguez
    I love this app! It gets my order info automatically from my email and starts showing me tracking info immediately. It does all the work for me! The only thing I hope it did was notify me sooner about my deliveries because once in a great while my package is delivered a while before it notifies me and I already opened it by that time.
  • Helpful Jan 13, 2021

    By Maes Momma
    I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.
  • Somewhat Helpful - for merchants w/o tracking updates Jun 15, 2019

    By Loves lists & organizing stuff
    This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.
  • I like what I’m seeing!! Apr 14, 2020

    By JoycieFerd
    You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!
  • Oct 22, 2021

    By Rick Gully
    i love having one place to go on my phone to track any packages I'm expecting...even moreso I like being able to see on the map where it currently is, with even more specific detail listed below the map...in short, SHOP gives me the feeling of control over the anticipation of any packages...SHOP is an obsessive shopper's dream come true!
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
  • Oct 22, 2021

    By Thomas Bentz
    Really liked this app for over a year. Now it does not recieve my Amazon order information or updates. Never shows what the Amazon order is and frequently requires me to "reconnect" to my Amazon account. It does not have any problems with other sources I use. Ebay, Walmart Etc. It is ashame. Like I said it used to work great.
  • Oct 21, 2021

    By The American Soccer Guy
    **Update** It seems everybody is using this app these days and still it doesn't update until the last day when it's out for delivery. Ridiculous app. I have had 3 orders thought this app, all three have been off from the actual tracking number. Currently I have a order in app saying it is arriving Friday, however, FedEx tracking says Thursday. What is the point of this?
  • Oct 19, 2021

    By Vernon Cheung
    Reposting this review because for some reason my original disappeared, along with whatever reply the app devs made. This app needs you to sign into Amazon to be able to track purchases made there. And it does work, until it doesn't. I've had to re-enter my Amazon credentials regularly, because Shop can't seem to stay connected to Amazon. So now I just use Shop to track non-Amazon packages because I'm too frustrated to reconnect it.
  • Oct 23, 2021

    By Jessica JaNae
    I mean it's a tracking app. I don't think the updates are accurate. They don't give alot of info when you do look to see where the package is. I don't like that it's all the sudden the only tracking company. Everything I've ordered recently tells me to track through this app. I usually just look at the carrier and check their site.
  • img Community

    Beware of Scam - That's not my order. Deactivate Oct 1, 2021

    By Yocasta Belliard
    If you are getting notifications of items that you did not order, people you do not know from other states, and this "people" are ordering from stores that do not pop up when you look up the store, beware it may be scam. This happened to me and Shop did nothing to help. I will be deactivating my account. It takes 30 days to deactivate your account which is ABSOLUTELY ridiculous.
  • Sep 3, 2021

    By Karma Larma
    Wish I had read the negative reviews before installing. I installed this to track a particular package. Gave it permissions without really considering what it would access from my google account. Not an hour later, someone tried to log into my PayPal and set off the 2Factor authentification step for the account. I see other people saying they've also had their data leaked after using this app. I'm really disappointed a store I like uses this thing for tracking. I uninstalled and revoked permissions from my google account Now I get to spend the afternoon changing passwords of accounts. I saw the date for when my package is supposed to arrive so I'll just wait without tracking. It gets here when it gets here.
  • Oct 20, 2021

    By Wendy Kaplar
    Pathetic if I could give NO star I would! Ok for a while. Slow to mark delivered, have had to sign in again many times. I've contacted support, they realise an Android problem in Sept. More sign ins than straight in. 90% or more I'm marking it delivered not the app, have to sign in to Amazon all the time, it loses contact. I'm over it. When my parcels come, uninstalling. In reply to Shopify, HAVE emailed several times. All I get it working on it. But no resolution. It just gets worse!!!!

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