Shop: package & order tracker
ShoppingShopify Inc.
The best package tracking app for online orders supported by 600+ carriers
10M+
Downloads
About Shop: package & order tracker
The best package tracking app for online orders supported by 600+ carriers
see more about Shop: package & order tracker
About Shop: package & order tracker
Google Play
📦 Automatically track all your online orders
🚚 Get accurate delivery notifications
💳 Check out safely in one tap
😎 Manage your payment and purchases in one place
🌳 Offset your delivery emissions for free
❣️Get personalized recommendations from shops you love
***Featured on Fast Company, TechCrunch, People, Fashionista, and more!**
TRACK BETTER with more than 600 carriers
Link your Gmail account to track orders automatically or add them manually
Get real-time notifications sent to your phone
Follow your deliveries on a live map
PAY BETTER with Shop Pay
Speed safely through checkout at over 1 million online merchants
Vault your personal information and credit cards with end to end encryption
Get FREE carbon offsets on every delivery when you checkout with Shop Pay
SHOP BETTER
Search for local and Black-owned businesses in your area
Check store hours and pick up/delivery options
Find your order history, receipts, and return policies in one place
Receive personalized product recommendations, deals, and new releases
Shop worry-free
The Shop app was created by Shopify, the commerce platform trusted by more than 1,000,000 businesses worldwide. Our servers meet strict PCI compliance standards for vaulting credit card information.
Have a question?
Email: help@shop.app
Twitter: @shop on
🚚 Get accurate delivery notifications
💳 Check out safely in one tap
😎 Manage your payment and purchases in one place
🌳 Offset your delivery emissions for free
❣️Get personalized recommendations from shops you love
***Featured on Fast Company, TechCrunch, People, Fashionista, and more!**
TRACK BETTER with more than 600 carriers
Link your Gmail account to track orders automatically or add them manually
Get real-time notifications sent to your phone
Follow your deliveries on a live map
PAY BETTER with Shop Pay
Speed safely through checkout at over 1 million online merchants
Vault your personal information and credit cards with end to end encryption
Get FREE carbon offsets on every delivery when you checkout with Shop Pay
SHOP BETTER
Search for local and Black-owned businesses in your area
Check store hours and pick up/delivery options
Find your order history, receipts, and return policies in one place
Receive personalized product recommendations, deals, and new releases
Shop worry-free
The Shop app was created by Shopify, the commerce platform trusted by more than 1,000,000 businesses worldwide. Our servers meet strict PCI compliance standards for vaulting credit card information.
Have a question?
Email: help@shop.app
Twitter: @shop on
App Store
*Featured on Fast Company, People, Fashionista, and more! *
Shop's got all your online shopping details covered in one place.
TRACK BETTER
Get it, don't sweat it
Shop lets you follow all your online shopping deliveries with map tracking and real time updates from your shopping cart to your home.
Shop is on it
There's no need to copy and paste package tracking or shipping codes, Shop takes care of it for you. You can also use Shop without auto-tracking.
PAY BETTER
A thoughtful way to pay
Shop Pay is a safe and lightning-fast payment and checkout experience available at over one million independent stores online. Shop remembers and protects your personal info so you can fill carts, not forms.
Secure and worry-free
Our servers meet strict PCI compliance standards for vaulting credit card info. Your payment and personal details are encrypted from end to end.
SHOP BETTER
Love local
Shop makes it easy to discover and support independent businesses in your area, so you can buy locally made fashion, shoes, gifts, and whatever else you find while you stay home.
Get personal
Tell Shop the stores you like for a personalized interface that makes sure you're one of the first to discover, sales, deals, and trending items. Shop also suggests new products you'll love based on your past order history, for personal recommendations that are always relevant and never spammy.
Remember everything
Shop keeps track of your current and past online shopping orders, receipts, and even stores' return policies.
Deal with it faster
If you have questions about your purchases, Shop can connect you to your favorite independent stores in a tap.
Powered by Shopify
Shop was created by the commerce platform trusted by more than 1,000,000 businesses worldwide.
Bet you didn't know shopping could be this good.
---
CONTACT
Have a question or just want to say hello? Contact us at help@shop.app or @shop on Twitter.
Shop's got all your online shopping details covered in one place.
TRACK BETTER
Get it, don't sweat it
Shop lets you follow all your online shopping deliveries with map tracking and real time updates from your shopping cart to your home.
Shop is on it
There's no need to copy and paste package tracking or shipping codes, Shop takes care of it for you. You can also use Shop without auto-tracking.
PAY BETTER
A thoughtful way to pay
Shop Pay is a safe and lightning-fast payment and checkout experience available at over one million independent stores online. Shop remembers and protects your personal info so you can fill carts, not forms.
Secure and worry-free
Our servers meet strict PCI compliance standards for vaulting credit card info. Your payment and personal details are encrypted from end to end.
SHOP BETTER
Love local
Shop makes it easy to discover and support independent businesses in your area, so you can buy locally made fashion, shoes, gifts, and whatever else you find while you stay home.
Get personal
Tell Shop the stores you like for a personalized interface that makes sure you're one of the first to discover, sales, deals, and trending items. Shop also suggests new products you'll love based on your past order history, for personal recommendations that are always relevant and never spammy.
Remember everything
Shop keeps track of your current and past online shopping orders, receipts, and even stores' return policies.
Deal with it faster
If you have questions about your purchases, Shop can connect you to your favorite independent stores in a tap.
Powered by Shopify
Shop was created by the commerce platform trusted by more than 1,000,000 businesses worldwide.
Bet you didn't know shopping could be this good.
---
CONTACT
Have a question or just want to say hello? Contact us at help@shop.app or @shop on Twitter.
Ratings & Reviews
Write a Review
-
An excellent and natural user experience
Oct 2, 2019 This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.more -
Apr 13, 2021 LOVE SHOP!!!!! Keeps track of all of my packages and when they are going to be delivered and even will tell me how many stops away they are. Excellent app that works flawlessly and is so handy to let you know that your packages are out front of your house as soon as they arrive, so they aren't sitting there for someone to come along and take them! Definitely one of my favorite apps as I am disabled and do 99% of my shopping online. Keep up the great work! You are a lifesaver.more -
Fantastic delivery tracking app!
Feb 1, 2019 This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!more -
Apr 7, 2021 I love how this app tracks all of my purchases automatically and keeps me updated when a trackable movement occurs. I don't do any extra steps and I don't get a bunch of spam or junk. I easily forget about having it until I get a status update. This app deserves more appreciation. My review is legit. I was not paid or given anything in return for posting it. I really do enjoy and appreciate what this app does.more -
Great, only a little room for improvement...
Dec 3, 2018 I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊more
-
Apr 13, 2021 This app is not user friendly nor is it accurate. I purchased goods and popped in my new address I check before I finalise the order and double check address on confirmation email - all show my new address. Then the shop app redirects to my old address! Why??!! This was a first order with this company so there was no way they had my old address. The order was for refrigerated items that didn't make it in transit, so money and good produce down the drain. The other order was lost in transit.more -
Apr 13, 2021 It says to login with google or email. I've tried BOTH and neither work. With Google, Google sent me that it was granted access. But Shop app says it's not. I do the Email sign in. And it send me the link to my email. And I click the button and it send me back to the app but with a loading screen saying send the email again and a count down to resend. This is dumb. This app used to work. And you didn't have to sign in/up but now you have to..? WHY? Build an app that works or take it down.more -
Apr 6, 2021 4/6/2021-App stopped tracking ordes. Fine until recently. Update didn't fix. April 30, 2020 - Your company Shopify changed the Arrive app overnight to Shop with no advanced notice or any explanation to users like me. I had to do an online search to find out what happened. Shop might be a better upgrade but it would have been nice to have have had the courtesy of getting a heads-up and received notice and information on these changes as a user who shares personal information with your company.more -
Apr 7, 2021 Not a very reliable app..had three deliveries using this app so far..right now one of the shipments says "in transit" yet it was delivered 2 days ago..I already have the item built and using it...the other shipment has said "shipped" for 3 weeks now but it doesn't give any other information..so I called the store and they said there was a mix up and my order was sitting in their curbside pickup pile..they apparently shipped it out yesterday..so why did the app say "shipped" for 3 weeks?!..more -
Bs!!!! The old bait and switch!!!! Scam!!!
Oct 11, 2020 Order this great wooden Halloween advent Calendar. Normally like $60 on sale 1/2 price. GreT. Had to have it! Looked just my x mad one I have had for over 20 yrs. from Lillian Vernon Waited all this time. Showed up today in a flat 12”x12”x1” thick. How the F does a wooden advent calendar fit in that and feels like a bath mat. Opened it up and it was a kindagarden art project at best!!!! Velvet 2 ft 3ft long. After I unfolded my so called wooden advent calendar. That had doors that open and little wooden drawes. Just like my Xmas one. This had I think. Didn’t look at it. Looked like Halloween ur outs w/ a template. Stacked on top of each other. Looked like with a glue gun. Not sure if the little pockets got the day’s. Is sewn or glued. W/ a little cut out u move each day. To the next. No wood. Not doors. No drawers and what’s suppose to be a table or counter item. Hangs on a f n wall or door. I got beans from them a pair of USED shir laces. Not even new ones. Not ordered & now this BS! Bait & switched. Why can’t any one b honest any more. I will NEVER order anything from China. Ever again. They rip u off any time they can. Gave us this virus and now this b s too. Keep it. My kids did a better job with their art projects. Then this crap I received Don’t buy!!!!!!!!!!!!!!!more
No reviews available
-
An excellent and natural user experience
Oct 2, 2019 This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.more -
Apr 13, 2021 LOVE SHOP!!!!! Keeps track of all of my packages and when they are going to be delivered and even will tell me how many stops away they are. Excellent app that works flawlessly and is so handy to let you know that your packages are out front of your house as soon as they arrive, so they aren't sitting there for someone to come along and take them! Definitely one of my favorite apps as I am disabled and do 99% of my shopping online. Keep up the great work! You are a lifesaver.more -
Fantastic delivery tracking app!
Feb 1, 2019 This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!more -
Apr 7, 2021 I love how this app tracks all of my purchases automatically and keeps me updated when a trackable movement occurs. I don't do any extra steps and I don't get a bunch of spam or junk. I easily forget about having it until I get a status update. This app deserves more appreciation. My review is legit. I was not paid or given anything in return for posting it. I really do enjoy and appreciate what this app does.more -
Great, only a little room for improvement...
Dec 3, 2018 I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊more
-
Apr 8, 2021 Honestly I don't need this app. I only downloaded it because an order I had made online was taking a long time and the only way I could track it was too download Shop. Now I can see how people would enjoy it. It is up to date and fast. But it isn't faster than the email notifications I receive. I will get 3 notifications at a time whenever a pacakage does anything now. It does give me a quick link to customer services for each site I order from.more -
Somewhat Helpful - for merchants w/o tracking updates
Jun 15, 2019 This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.more -
Helpful
Jan 13, 2021 I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.more -
I like what I’m seeing!!
Apr 14, 2020 You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!more -
⭐️Very CONVENIENT!⭐️
Sep 14, 2019 I am so glad I found this app! You literally connect your email(s) account(s) to it and it pulls info from there (shipment notification, emails) and puts all the information in one spot for you! It saves you from having to search for the email that has all the information, from things you ordered, etc. ⭐️ I only give 4 stars because I wish it would allow other email providers other than just gmail. I have Gmail email addresses AND yahoo. I also use Microsoft email from time to time. So that’s my BIGGEST problem with this app. Which isn’t huge, but it would be 1000% convenient if you would allow Yahoo(and other email) email accounts to be added so I/everyone could track through those email accounts as well! ALSO!! Every now and then, it’s a little behind on the updates from USPS, UPS or FEDEX. I have all of those apps and sometimes I’ll get a new shipping notification from one of the above, before Arrive gives me the notification. Or sometimes USPS (for example) will give me a new update on my shipment, long before Arrive ever reports any changes. IF this happens, Arrive will eventually update and give me the notification of a change, but it just kind of drags on the notifications/updates from time to time. That’s not a huge deal, but I thought y’all might want to know in case it were something you would like to fix! Thank you for this app!!more
-
Great in theory, poor execution
May 8, 2020 This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...more -
Apr 13, 2021 Lags behind / Too slow to update. The tracking is not refreshed often or fast enough. I often receive the "out for delivery" notification hours after I already received the package. When you manually tell the app to refresh, it just doesn't. The automatic tracking when linked to my Gmail is the best feature, but it's becoming pointless if the tracking is not properly tracking.more -
Tracking Updates are Non-Existent and Inaccurate
Dec 12, 2018 I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.more -
Good, but latent accuracy and no reset for mislabeling
Aug 4, 2019 Arrive is a good app. I like the fact it establishes a folder in email to directly transfer shipment info to pull tracking information . However, it reports delivery status anywhere from an hour to a day late. I have had packages out for delivery that Arrive still tells me they are in transit; and packages that have already been delivered that Arrive tells 2hrs after it has been delivered. Biggest problem, and despite saying they're correcting it, they STILL have failed to address in every update is that there is no way to correct it if accidentally label an order 'marked delivered'. You can't revert it, so the tracking is lost to the ether. Fix it! The best thing, and probably the least concern of anyone else that that uses this app cares about, is that it puts up pictures of what you ordered; so now I do not have to write it myself to remember which numbers go with which orders. Kudos on pulling that off!more -
It’s ok but not as good as other parcel tracking apps
Jul 20, 2019 It sets out to do what it should do track a package. Then it sorta falls short of what it could be. Before anyone jumps up and down (looking at you dev) other apps are pulling the same data from the same place. For example, both Deliveries and Parcel are pulling data from USPS just like Arrive is. Yet today I had three packages show up via USPS. Both Deliveries and Parcel (Parcel first and Deliveries 2 mins later) tell me they had arrived. This was three hours ago. Arrive has yet to alert me. This isn’t the first time. Since this was a “multi hop” trip for these items the other two tracking apps where always two to four hours ahead of what Arrive would say. If you want just a ballpark idea of when your package will show up and you like the Gmail integration (not a big deal for me I can cut and paste tracking numbers) than Arrive is ok. If you want something more precise this is not your app.more
-
Apr 6, 2021 4/6/2021-App stopped tracking ordes. Fine until recently. Update didn't fix. April 30, 2020 - Your company Shopify changed the Arrive app overnight to Shop with no advanced notice or any explanation to users like me. I had to do an online search to find out what happened. Shop might be a better upgrade but it would have been nice to have have had the courtesy of getting a heads-up and received notice and information on these changes as a user who shares personal information with your company.more -
Apr 7, 2021 Not a very reliable app..had three deliveries using this app so far..right now one of the shipments says "in transit" yet it was delivered 2 days ago..I already have the item built and using it...the other shipment has said "shipped" for 3 weeks now but it doesn't give any other information..so I called the store and they said there was a mix up and my order was sitting in their curbside pickup pile..they apparently shipped it out yesterday..so why did the app say "shipped" for 3 weeks?!..more -
Convenient, but not very reliable
Nov 11, 2020 My experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be.more -
Downhill Since App Changed to Shopify
Aug 7, 2020 As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.more -
Concept could have been cool, but...
May 24, 2020 The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying!more
-
Apr 13, 2021 This app is not user friendly nor is it accurate. I purchased goods and popped in my new address I check before I finalise the order and double check address on confirmation email - all show my new address. Then the shop app redirects to my old address! Why??!! This was a first order with this company so there was no way they had my old address. The order was for refrigerated items that didn't make it in transit, so money and good produce down the drain. The other order was lost in transit.more -
Apr 13, 2021 It says to login with google or email. I've tried BOTH and neither work. With Google, Google sent me that it was granted access. But Shop app says it's not. I do the Email sign in. And it send me the link to my email. And I click the button and it send me back to the app but with a loading screen saying send the email again and a count down to resend. This is dumb. This app used to work. And you didn't have to sign in/up but now you have to..? WHY? Build an app that works or take it down.more -
Bs!!!! The old bait and switch!!!! Scam!!!
Oct 11, 2020 Order this great wooden Halloween advent Calendar. Normally like $60 on sale 1/2 price. GreT. Had to have it! Looked just my x mad one I have had for over 20 yrs. from Lillian Vernon Waited all this time. Showed up today in a flat 12”x12”x1” thick. How the F does a wooden advent calendar fit in that and feels like a bath mat. Opened it up and it was a kindagarden art project at best!!!! Velvet 2 ft 3ft long. After I unfolded my so called wooden advent calendar. That had doors that open and little wooden drawes. Just like my Xmas one. This had I think. Didn’t look at it. Looked like Halloween ur outs w/ a template. Stacked on top of each other. Looked like with a glue gun. Not sure if the little pockets got the day’s. Is sewn or glued. W/ a little cut out u move each day. To the next. No wood. Not doors. No drawers and what’s suppose to be a table or counter item. Hangs on a f n wall or door. I got beans from them a pair of USED shir laces. Not even new ones. Not ordered & now this BS! Bait & switched. Why can’t any one b honest any more. I will NEVER order anything from China. Ever again. They rip u off any time they can. Gave us this virus and now this b s too. Keep it. My kids did a better job with their art projects. Then this crap I received Don’t buy!!!!!!!!!!!!!!!more -
HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!
Mar 5, 2020 So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly.more -
Inaccurate
Dec 17, 2019 Updates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data.more
What’s Groovy
Awesome! It keeps my tracking all in one place and it is so easy to manage. I really like how you can add numbers manually. The only flaw is the tracking doesn't seem to update right away on the app. It is not a big deal, because you can click on the details to be linked to the source (ups, usps, fedex, etc?). All in all, the app is a lot easier than searching through emails/chrome tabs.
more
less
What’s Subpar
The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered.
Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy.
Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
more
less
Filter Reviews
-
An excellent and natural user experience
This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too. -
LOVE SHOP!!!!! Keeps track of all of my packages and when they are going to be delivered and even will tell me how many stops away they are. Excellent app that works flawlessly and is so handy to let you know that your packages are out front of your house as soon as they arrive, so they aren't sitting there for someone to come along and take them! Definitely one of my favorite apps as I am disabled and do 99% of my shopping online. Keep up the great work! You are a lifesaver.
-
Fantastic delivery tracking app!
This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out! -
I love how this app tracks all of my purchases automatically and keeps me updated when a trackable movement occurs. I don't do any extra steps and I don't get a bunch of spam or junk. I easily forget about having it until I get a status update. This app deserves more appreciation. My review is legit. I was not paid or given anything in return for posting it. I really do enjoy and appreciate what this app does.
-
Great, only a little room for improvement...
I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊 -
Very impressed with this app. I have been using it for 4 months now. It throws up a few anomalies with Amazon orders but generally overall does a good job. It's made tracking parcels easier because I can see what's outstanding without having to cross reference emails and opening docent webpage. The simplicity is refreshing. Please don't add too many uneccesary features in the future. Thank you.
-
Retrospec is a real class act!!
I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!! -
Actually pretty easy, and was quicker than my Amazon prime packages I ordered at the same time, though I can't count on that always being true. Shop however has a nice interface, a wide array of vendors of products you can't even find on Amazon. Easy shipping set up that is quite flexible. All in all its a good place for legitimate vendors to show their products without the scammers and scalpers flooding the market like all the other apps. You can actually tell you're getting a legitimate item.
-
Awesome App
If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season. -
So handy having all my orders in one place! I'm fairly obsessive when it comes to tracking my parcels, so the fact this app gives me notifications without me having to check my emails all the time is amazing! I can see all the details of my order and contact the couriers and sender directly from it, and see where it's up to every step of the way until delivery! Will definitely be relying on this app from now on! 😁
-
It’s always good to know
A happy customer x good product = always come back for more. -
Inconsistent
Seemed to work at times. The 3stars is because I had to log it in to my Amazon and email regularly to keep it working and always had duplicates in my shipping list which got confusing . The list doesn’t tell you whats in the shipment but I think that’s due to the info it gets from the retailer, just that if there's more than one package/tracking number in an order (which is the norm) then you don’t know which one is which plus then sometimes theres duplicates of the same order in the list. Sometimes you can click to get more info on the order but not always. It was helpful getting the notifications and having it all in one app but overall I just found it more confusing than it was helpful. -
Great app
Keeps me updated on what I buy! Thanks! -
Unbuckle me
This is perfect for me. I am a grandmother can I have really bad arthritis in my thumbs. I might even use this for regular seatbelt. Great product! -
Aaaa
Take forever to arrive Wrong size -
Excellent
Helps keep tracks of all my orders with real time updates -
It’s an stress reliever
Can’t live without it -
First Funko Order
I have not received at this time I just ordered we will see how long before order is received We Will See!! -
Love it❤️
Awesome 👍🏼 -
N/A
First time using this app, it was great to know where our package was and when you were getting it.
-
An excellent and natural user experience
This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too. -
LOVE SHOP!!!!! Keeps track of all of my packages and when they are going to be delivered and even will tell me how many stops away they are. Excellent app that works flawlessly and is so handy to let you know that your packages are out front of your house as soon as they arrive, so they aren't sitting there for someone to come along and take them! Definitely one of my favorite apps as I am disabled and do 99% of my shopping online. Keep up the great work! You are a lifesaver.
-
Fantastic delivery tracking app!
This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out! -
I love how this app tracks all of my purchases automatically and keeps me updated when a trackable movement occurs. I don't do any extra steps and I don't get a bunch of spam or junk. I easily forget about having it until I get a status update. This app deserves more appreciation. My review is legit. I was not paid or given anything in return for posting it. I really do enjoy and appreciate what this app does.
-
Great, only a little room for improvement...
I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊 -
Very impressed with this app. I have been using it for 4 months now. It throws up a few anomalies with Amazon orders but generally overall does a good job. It's made tracking parcels easier because I can see what's outstanding without having to cross reference emails and opening docent webpage. The simplicity is refreshing. Please don't add too many uneccesary features in the future. Thank you.
-
Retrospec is a real class act!!
I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!! -
Actually pretty easy, and was quicker than my Amazon prime packages I ordered at the same time, though I can't count on that always being true. Shop however has a nice interface, a wide array of vendors of products you can't even find on Amazon. Easy shipping set up that is quite flexible. All in all its a good place for legitimate vendors to show their products without the scammers and scalpers flooding the market like all the other apps. You can actually tell you're getting a legitimate item.
-
Awesome App
If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season. -
So handy having all my orders in one place! I'm fairly obsessive when it comes to tracking my parcels, so the fact this app gives me notifications without me having to check my emails all the time is amazing! I can see all the details of my order and contact the couriers and sender directly from it, and see where it's up to every step of the way until delivery! Will definitely be relying on this app from now on! 😁
-
Honestly I don't need this app. I only downloaded it because an order I had made online was taking a long time and the only way I could track it was too download Shop. Now I can see how people would enjoy it. It is up to date and fast. But it isn't faster than the email notifications I receive. I will get 3 notifications at a time whenever a pacakage does anything now. It does give me a quick link to customer services for each site I order from.
-
Somewhat Helpful - for merchants w/o tracking updates
This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered. -
Helpful
I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now. -
I like what I’m seeing!!
You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement! -
⭐️Very CONVENIENT!⭐️
I am so glad I found this app! You literally connect your email(s) account(s) to it and it pulls info from there (shipment notification, emails) and puts all the information in one spot for you! It saves you from having to search for the email that has all the information, from things you ordered, etc. ⭐️ I only give 4 stars because I wish it would allow other email providers other than just gmail. I have Gmail email addresses AND yahoo. I also use Microsoft email from time to time. So that’s my BIGGEST problem with this app. Which isn’t huge, but it would be 1000% convenient if you would allow Yahoo(and other email) email accounts to be added so I/everyone could track through those email accounts as well! ALSO!! Every now and then, it’s a little behind on the updates from USPS, UPS or FEDEX. I have all of those apps and sometimes I’ll get a new shipping notification from one of the above, before Arrive gives me the notification. Or sometimes USPS (for example) will give me a new update on my shipment, long before Arrive ever reports any changes. IF this happens, Arrive will eventually update and give me the notification of a change, but it just kind of drags on the notifications/updates from time to time. That’s not a huge deal, but I thought y’all might want to know in case it were something you would like to fix! Thank you for this app!! -
Great shipping app but...
tl;dr: I hate how there’s a notification dot in-app to get you to sign into your email. I got this app back when it was called Arrive. I’ve been using it to track shipments since then because it’s such a neat little app. Anything I buy from a Shopify enabled web store automatically gets added to my list, so it’s usually super easy to keep track of order statuses. Anything else, I just copy/paste the tracking number, pick a carrier, and put an identifier. Then I’m all set to track all my incoming packages :) I just don’t like the idea of letting their bot sign into my email. I haven’t “automated” my email with them and will stop using the app if it becomes a requirement. Every time I open the app, though, there’s a notification dot on the profile icon with an “Action Required” badge next to the “Add orders automatically” option. If that wasn’t a thing, it would go from 4/5 to 5/5 -
Excellent
Would really love the ability to do a couple of things: 1. Customize the app widget to show different details or only a set number of items. 2. Turn on a setting that allows the widget to only show when there is an active delivery. I use to use Deliveries and this was a brilliant function of their widget - it would only show on the widgets page when I had an active delivery. Otherwise the widget wouldn't show itself (wonderful way to automatically declutter when not needed). Would love this ability here also. 3. The ability to unmark shipments as Delivered. Once something is marked delivered this cannot be changed. 4. Archived should also be accessible from the search screen on the main screen. Not really sure what this has to do withy Profile as it makes more sense to have it where you'd search for things.
-
Great in theory, poor execution
This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself... -
Lags behind / Too slow to update. The tracking is not refreshed often or fast enough. I often receive the "out for delivery" notification hours after I already received the package. When you manually tell the app to refresh, it just doesn't. The automatic tracking when linked to my Gmail is the best feature, but it's becoming pointless if the tracking is not properly tracking.
-
Tracking Updates are Non-Existent and Inaccurate
I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place. -
Good, but latent accuracy and no reset for mislabeling
Arrive is a good app. I like the fact it establishes a folder in email to directly transfer shipment info to pull tracking information . However, it reports delivery status anywhere from an hour to a day late. I have had packages out for delivery that Arrive still tells me they are in transit; and packages that have already been delivered that Arrive tells 2hrs after it has been delivered. Biggest problem, and despite saying they're correcting it, they STILL have failed to address in every update is that there is no way to correct it if accidentally label an order 'marked delivered'. You can't revert it, so the tracking is lost to the ether. Fix it! The best thing, and probably the least concern of anyone else that that uses this app cares about, is that it puts up pictures of what you ordered; so now I do not have to write it myself to remember which numbers go with which orders. Kudos on pulling that off! -
It’s ok but not as good as other parcel tracking apps
It sets out to do what it should do track a package. Then it sorta falls short of what it could be. Before anyone jumps up and down (looking at you dev) other apps are pulling the same data from the same place. For example, both Deliveries and Parcel are pulling data from USPS just like Arrive is. Yet today I had three packages show up via USPS. Both Deliveries and Parcel (Parcel first and Deliveries 2 mins later) tell me they had arrived. This was three hours ago. Arrive has yet to alert me. This isn’t the first time. Since this was a “multi hop” trip for these items the other two tracking apps where always two to four hours ahead of what Arrive would say. If you want just a ballpark idea of when your package will show up and you like the Gmail integration (not a big deal for me I can cut and paste tracking numbers) than Arrive is ok. If you want something more precise this is not your app. -
Not as accurate as it needs to be on delivery status
The updates on package status are about 24hrs behind. I’ll have received a package at my door at some point during the day, but when I check the app it says the package is still in a different state in transit? I also wish it would show a picture of the item being delivered to be able to organize my end better to know what is coming to me at a quick glance. I also do not understand how it knows when I have a package coming since it doesn’t have me enter the info into the app. It does not always give me updates on every item I have coming to me? For example, I ordered something at a market fair with my credit card, and I have no idea when I will be receiving the item and the app doesn’t have it listed either? I think some things need to be worked out to more accurate and time efficient for users. Thank you for your time. -
Good idea, not the best execution
I like this app, it is a very good idea to be able to see your packages as they are on the way, but I don’t know if it’s only me, but my app is always off, it never is accurate especially compared to just using the tracking number. The app just never really shows what the package is doing, and when it does, it’s usually one or two steps behind what the tracking number shows. But still a cool idea. I will also say how I like how the app automatically shows other packages that you have bought without being told. But my final complaint is the map. It is so counter intuitive and doesn’t move around as I’d hope. Instead you need to use two fingers to move around, and it won’t work with just one, and it is extremely hard to zoom in on a specific location because of how it moves. I like the app, but it still needs sone work. -
Key Error
I had trouble getting to view each item detail and return to shopping. Initially, when I started I had the beautiful and awesome green dragon head. Needed to verify my sister liked premises. When I returned, it was blank ☹️ Went to Internet and got in. Found it in Etsy (?) at double/triple the price. Tried to search, but was ineffective. Started over when it came up again. The dragon head has been replaced with a dragon that was "0" the look and class of the original dragon head. I changed my order sadly, but the horse and the lion heads impressed me. Pretty frustrating having to go back through on the sight and enter my information all over again. Is there a way for me to get the dragon head?? I'm so disappointed as she loves dragons and the head was dramatic. The replacement was 😝 to me. You have some beautiful pieces I would like to order in the future. Beverly Webster
Filter Reviews
-
This app is not user friendly nor is it accurate. I purchased goods and popped in my new address I check before I finalise the order and double check address on confirmation email - all show my new address. Then the shop app redirects to my old address! Why??!! This was a first order with this company so there was no way they had my old address. The order was for refrigerated items that didn't make it in transit, so money and good produce down the drain. The other order was lost in transit.
-
It says to login with google or email. I've tried BOTH and neither work. With Google, Google sent me that it was granted access. But Shop app says it's not. I do the Email sign in. And it send me the link to my email. And I click the button and it send me back to the app but with a loading screen saying send the email again and a count down to resend. This is dumb. This app used to work. And you didn't have to sign in/up but now you have to..? WHY? Build an app that works or take it down.
-
4/6/2021-App stopped tracking ordes. Fine until recently. Update didn't fix. April 30, 2020 - Your company Shopify changed the Arrive app overnight to Shop with no advanced notice or any explanation to users like me. I had to do an online search to find out what happened. Shop might be a better upgrade but it would have been nice to have have had the courtesy of getting a heads-up and received notice and information on these changes as a user who shares personal information with your company.
-
Not a very reliable app..had three deliveries using this app so far..right now one of the shipments says "in transit" yet it was delivered 2 days ago..I already have the item built and using it...the other shipment has said "shipped" for 3 weeks now but it doesn't give any other information..so I called the store and they said there was a mix up and my order was sitting in their curbside pickup pile..they apparently shipped it out yesterday..so why did the app say "shipped" for 3 weeks?!..
-
Bs!!!! The old bait and switch!!!! Scam!!!
Order this great wooden Halloween advent Calendar. Normally like $60 on sale 1/2 price. GreT. Had to have it! Looked just my x mad one I have had for over 20 yrs. from Lillian Vernon Waited all this time. Showed up today in a flat 12”x12”x1” thick. How the F does a wooden advent calendar fit in that and feels like a bath mat. Opened it up and it was a kindagarden art project at best!!!! Velvet 2 ft 3ft long. After I unfolded my so called wooden advent calendar. That had doors that open and little wooden drawes. Just like my Xmas one. This had I think. Didn’t look at it. Looked like Halloween ur outs w/ a template. Stacked on top of each other. Looked like with a glue gun. Not sure if the little pockets got the day’s. Is sewn or glued. W/ a little cut out u move each day. To the next. No wood. Not doors. No drawers and what’s suppose to be a table or counter item. Hangs on a f n wall or door. I got beans from them a pair of USED shir laces. Not even new ones. Not ordered & now this BS! Bait & switched. Why can’t any one b honest any more. I will NEVER order anything from China. Ever again. They rip u off any time they can. Gave us this virus and now this b s too. Keep it. My kids did a better job with their art projects. Then this crap I received Don’t buy!!!!!!!!!!!!!!! -
HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!
So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly. -
Convenient, but not very reliable
My experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be. -
Downhill Since App Changed to Shopify
As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me. -
Inaccurate
Updates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data. -
Arrive Was So Much Better!
I downloaded the Arrive app in early December to track my Christmas packages. It was amazing! All of my package shipping info in one place! They Arrive app would “grab” the shipping information from my email for most of my packages. If it didn’t grab the info, I could go into the app and it would search my emails for shipping info. When I looked at the Arrive app I could see the sender and the arrival date. It was seriously so user friendly and easy to use. The Arrive app just updated to Shop and it’s so disappointing! There are multiple notifications for the same package and the notifications don’t show the sender of package. Since the sender can’t be seen on the main screen I need to go into the package notification, find the tracking number and then find the sender from the shipping website. This is no easier or convenient than searching from my email. With the Arrive app, when a package arrived I could swipe left to archive the notification. This is no longer an option with Shop. So disappointed with the “update”. I will be deleting the shop app.
-
Cleaning facts
Not a good clean at all. I have to brush my teeth afterwards. -
Overwriting info
The app has begun to overwrite the names of shipments so that customized entries go back to the generic “shipment from USPS,” which makes that feature effectively useless. Please fix it. -
Phone cover
Looks fake -
This is a scam
Made a purchase from Aizzor online shop. Never been shipped, customer service blames covid... -
My order with Team JuJu
Yes I ordered two things from them one thing came the other thing was lost by UPS and all they could do is tell me they could give me half off what I ordered which was my hoodie I already got my T-shirt but I have emailed them to let them know and that’s what they told me they could give me 50% off -
Order
Ordered a bicycle seat cover, never received it, but they did charge my credit card!!! -
Not impressed
The sandals were cheaply made and quite honestly I feel like I paid too much money for them. Learned my lesson when buying outside the US 😒 -
Not working. Stupid app
App goes blank when trying to relink my gmail account. Do you want us to actually use your app? Surprised they’re not even aware of this issue yet -
Not able to log in to the application.
I just downloaded this app and trying to log in via email, so I add my email, hot next and tells me that something went wrong but not much information on how to troubleshoot this on my side. -
Upset
I ordered this for my wife April 1st for my wife’s birthday on the 12th and it is the 14th and I still haven’t received this Merchandise yet . I’m upset and my wife is as well.
-
4/6/2021-App stopped tracking ordes. Fine until recently. Update didn't fix. April 30, 2020 - Your company Shopify changed the Arrive app overnight to Shop with no advanced notice or any explanation to users like me. I had to do an online search to find out what happened. Shop might be a better upgrade but it would have been nice to have have had the courtesy of getting a heads-up and received notice and information on these changes as a user who shares personal information with your company.
-
Not a very reliable app..had three deliveries using this app so far..right now one of the shipments says "in transit" yet it was delivered 2 days ago..I already have the item built and using it...the other shipment has said "shipped" for 3 weeks now but it doesn't give any other information..so I called the store and they said there was a mix up and my order was sitting in their curbside pickup pile..they apparently shipped it out yesterday..so why did the app say "shipped" for 3 weeks?!..
-
Convenient, but not very reliable
My experience using shop app has been very on and off. Sometimes, it gives me correct tracking information and lets me know my package’s exact location, but other times it’s not accurate at all. Take now for example, I ordered clothing from a website that allowed shop tracking. I quickly checked to see the location update on where it was a few days later and shop told me that my package was already delivered. I went to check if it was and there was nothing. 2 days later, I receive it. This has happened to me SEVERAL times while using this app. It’s not reliable a lot of times for tracking however I do like the whole concept of the app. A lot of stores accept using shop tracking service, but it defeats the whole purpose of using it if the information Shop App is telling you, is wrong. This app has so much potential to be amazing! But it is not at this point yet, they have many improvements to make with it. There should also be a contact button for you to either email or call the provider if your package was never delivered when claimed to be. -
Downhill Since App Changed to Shopify
As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me. -
Concept could have been cool, but...
The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying! -
Inadequate information
The tracking doesn’t keep track of all the senders. It also doesn’t track when a package is transferred fro one carrier to another these transfers make for multiple tracking numbers showing on Arrive equalling multiple delivery notifications for the same package with no way to know that it isn’t more than one package. If you have a lot of packages delivered then many of the Arrive notifications do not show what package each notification represents or if it’s multiple notifications for the same package. When you get two notifications with two different tracking numbers saying the two packages have been delivered it is very frustrating. Especially after you waist hours trying to track down the missing package. I spent one hour and forty two minutes on the phone today trying to find a package that was supposed to be delivered. Now I think it could be the situation I mentioned above. I’m very frustrated. -
Used to be Great 5/5...now....
I’ve had this app for at least a year. When I first got it I believe it was called something else. However, the shipping,tracking, notification, and delivery system were all very accurate and I loved it. Now not so much. Let’s first start with the fact that it now requires a gmail account for tracking? Not everyone uses gmail. And it worked perfectly fine without the use of a gmail account for tracking before hand. On top of that-if you try to add a gmail account (like I have on several occasions) no updates to tracking are done. I shop at small boutiques, and they don’t always send tracking information directly to the customer-they rely on apps like these to connect the dots. But it’s gotten to the point that both small boutiques and larger online retailers I am having to reach out and directly ask for my tracking information as the app no longer supplies it/updates orders regularly. -
What happened??
This app was great. Now it’s showing every purchase I’ve made through a Shop website and they’re all listed as “shipped” instead of delivered, even years old purchases, and they’re all on top of actual recent orders that I’m tracking. There used to be a quick slide option for items in the list to mark as delivered, and that feature is gone now. To mark as delivered requires opening what appears to be every single order I’ve ever placed through Shop. I tried to use the help function and it’s a robot that didn’t understand anything I was typing. There’s a pretty big time delay (multiple hours) between when a package is marked as delivered through a carrier’s website and when it’s marked on the app, which is kind of annoying. One star for pulling things automatically from shop **for new purchases** and one star for allowing me to add other tracking numbers from anywhere. -
Needs to update tracking info faster
This could be a really helpful app but in my experience the tracking info needs to update a lot faster. It’s really nice to have all your packages from USPS, UPS, FedEx, etc. in 1 place but the tracking info is behind the tracking info on whoever is delivering the packages website. Sometimes it’s hours behind. I recently had a package delivered before noon and didn’t get a package delivered notification from Arrive until something like 8-9pm that night. It seemed like the tracking info updated much faster when I 1st started using the Arrive app but now I rarely use it. I’d rather take the extra time to check tracking info on each website so I’ll get the most current delivery info. Also it would be nice if you could delete a package if you want to. It only allows you to archive your packages. I’ll give the Arrive app some time to see if it gets better but if it doesn’t get better, I’ll delete it.
-
This app is not user friendly nor is it accurate. I purchased goods and popped in my new address I check before I finalise the order and double check address on confirmation email - all show my new address. Then the shop app redirects to my old address! Why??!! This was a first order with this company so there was no way they had my old address. The order was for refrigerated items that didn't make it in transit, so money and good produce down the drain. The other order was lost in transit.
-
It says to login with google or email. I've tried BOTH and neither work. With Google, Google sent me that it was granted access. But Shop app says it's not. I do the Email sign in. And it send me the link to my email. And I click the button and it send me back to the app but with a loading screen saying send the email again and a count down to resend. This is dumb. This app used to work. And you didn't have to sign in/up but now you have to..? WHY? Build an app that works or take it down.
-
Bs!!!! The old bait and switch!!!! Scam!!!
Order this great wooden Halloween advent Calendar. Normally like $60 on sale 1/2 price. GreT. Had to have it! Looked just my x mad one I have had for over 20 yrs. from Lillian Vernon Waited all this time. Showed up today in a flat 12”x12”x1” thick. How the F does a wooden advent calendar fit in that and feels like a bath mat. Opened it up and it was a kindagarden art project at best!!!! Velvet 2 ft 3ft long. After I unfolded my so called wooden advent calendar. That had doors that open and little wooden drawes. Just like my Xmas one. This had I think. Didn’t look at it. Looked like Halloween ur outs w/ a template. Stacked on top of each other. Looked like with a glue gun. Not sure if the little pockets got the day’s. Is sewn or glued. W/ a little cut out u move each day. To the next. No wood. Not doors. No drawers and what’s suppose to be a table or counter item. Hangs on a f n wall or door. I got beans from them a pair of USED shir laces. Not even new ones. Not ordered & now this BS! Bait & switched. Why can’t any one b honest any more. I will NEVER order anything from China. Ever again. They rip u off any time they can. Gave us this virus and now this b s too. Keep it. My kids did a better job with their art projects. Then this crap I received Don’t buy!!!!!!!!!!!!!!! -
HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!
So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly. -
Inaccurate
Updates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data. -
Arrive Was So Much Better!
I downloaded the Arrive app in early December to track my Christmas packages. It was amazing! All of my package shipping info in one place! They Arrive app would “grab” the shipping information from my email for most of my packages. If it didn’t grab the info, I could go into the app and it would search my emails for shipping info. When I looked at the Arrive app I could see the sender and the arrival date. It was seriously so user friendly and easy to use. The Arrive app just updated to Shop and it’s so disappointing! There are multiple notifications for the same package and the notifications don’t show the sender of package. Since the sender can’t be seen on the main screen I need to go into the package notification, find the tracking number and then find the sender from the shipping website. This is no easier or convenient than searching from my email. With the Arrive app, when a package arrived I could swipe left to archive the notification. This is no longer an option with Shop. So disappointed with the “update”. I will be deleting the shop app. -
Trying to force me to use Gmail address
Guess what, folks? This sounds like a great idea, however... when I went to create an app I signed up using my Hotmail account as I primarily shop using that. Then I wanted to add my Yahoo account because that is the other email that is attached to PayPal, which I use on occasion. Why do I use these two emails, because they each receive about 200+ emails that are nothing but junk every day. They have been basically ruined for me as any sort of personal account. I have a Gmail address, but I have kept it STRICTLY for personal correspondence, just to keep the proliferating junk mail from appearing. So far I have had it a year and not one piece of junk mail, Only email from friends and family to whom I have given the address. Now this App is trying to force that email address onto this account, by making me log into Google to add another email and then it is automatically trying to pull in that gmail account. Not having it. Won’t be using this app. I might have given it two stars, but there is no way for me to converse with the developers. -
Not as amazing as others claim. Better options available.
At first, this tracking app seemed to do its job well. Then I realized that it doesn’t actually work well for deliveries that aren’t your typical, simple, USPS/FedEx/UPS delivery for a couple of reasons (if you have any international shipment, this app seems pretty useless). They do not provide details as to where your package is, and what is happening with your package along the way. They will simply state that it arrived somewhere or departed somewhere. If, during the shipping process, the shipper says that the package has been ‘delivered’ to one of the shippers intermediate locations, the app will mark the package as delivered to you, when it obviously hasn’t been, and stop tracking the shipment. They obviously have some kind of crappy programming that is set up to say the package is delivered anytime the word ‘delivered’ is used. At this point, I downloaded another shipment tracking app to compare experiences. The other app was able to provide me clear details about my shipment at every step along the shipment route. It is clear that this app is just terribly developed. -
Privacy and security nightmare that needs WAY too much access to your email
I’m not sure if anyone has actually read the things Arrive can do when you give it access to your email? By agreeing to give it access to scan your emails you’re also gifting Arrive the following: It can change your name and send-from address (ie it can spoof your email). It can change your POP and IMAP settings meaning they can redirect your outgoing mail without you knowing. The POP settings means they can remote scrape your email on their own servers. Arrive is a great idea but it requires WAY too much access to your gmail account to be worth the risk. All it should require is read access. To give it all the other things is a privacy nightmare. The help online says it can be used without being connected to an email account for scanning, but during setup you’ll discover it can’t. You either give it full access to your gmail, or you don’t use it at all. If you’re even faintly concerned about your email security, you’d be wise to steer well clear of this. -
I just want to track my package, why do I need an account?
This app hassles your to create a sign in and sign up for notifications (both are unnecessary and can be skipped) before you can even see your tracking info. I don’t know who thought this was a good idea. It’d be better if sellers just linked to the delivery company’s package tracking page. Edit: Shop claims in their response to this review: “The reason we ask you to sign up as Shop is much more than just a tracking app. It is also you're shopping companion to help you discover new brands.” This is laughable - nobody wants to discover new brands in a package tracking app. This is a blatant attempt to cash in on referral fees. My best guess is that the business model is that there is an exchange of value to the business using Shop for package tracking so that Shop can monetize you, the consumer, by collecting the information on all of the items you’ve purchased and using it to profile you. Seems like you should stay away from this app if you value your privacy.
There are no editor reviews currently available. Please check again soon.
More by Shopify Inc.
Select an app to compare and find out which fits your needs-
Logo Maker: Design & Create
1M+ DownloadsLogo Maker: Design & Create Graphic Design With Logo MakerCostFreeFreeIn-App PurchasesNo$7.99 - $8.99 per itemCouponsNo CouponsWhat Users Said2,407 said “easy to use”823 said “helpful”149 said “great design” -
Shopify: Ecommerce Business
1M+ DownloadsSell online from your phone. Then hustle to that cha-ching 💵CostFreeFreeIn-App PurchasesNoNoCouponsNo CouponsWhat Users Said198 said “easy to use”107 said “helpful”29 said “online store” -
Shopify POS — Point of Sale
100K+ DownloadsPoint of sale, inventory system and cash register.CostFreeFreeIn-App PurchasesNoNoCouponsNo CouponsWhat Users SaidNo Data Available -
Shopify Ping: Free Business Chat
10K+ DownloadsUse live chat to turn conversations into customers & grow your Shopify businessCostFreeFreeIn-App PurchasesNoNoCouponsNo CouponsWhat Users SaidNo Data Available -
Customer View - An app for Shopify POS
10K+ DownloadsTurn any Android tablet into a customer facing display for your point of sale.CostFreeFreeIn-App PurchasesNoNoCouponsNo CouponsWhat Users SaidNo Data Available -
Shopify Local Delivery
5K+ DownloadsShare optimized routes with drivers for all your local deliveries.CostFreeFreeIn-App PurchasesNoNoCouponsNo CouponsWhat Users SaidNo Data Available -
+2
Compare All 6 Apps
Logo Maker: Design & CreateShopify: Ecommerce BusinessShopify POS — Point of SaleShopify Ping: Free Business ChatCustomer View - An app for Shopify ...and 1 more -
Add Your Own App
- DownloadsClick the icon above to search for an app of your choice to compareCostAdd To See CostAdd To See CostIn-App PurchasesAdd to See In-App PurchasesAdd to See In-App PurchasesCouponsAdd To See CouponsWhat Users SaidAdd to See What Users Said
Release Notes
2.21.0
Feedback or Complaints? AppGrooves helps you contact the developer directly.
Shop: package & order tracker
Sign Up for AppGrooves
Get curated money-saving emails every day with a free AppGrooves profile