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Shop: package & order tracker
Shopify Inc.
The best package tracking app for online orders supported by 600+ carriers
5M+
Downloads
The best package tracking app for online orders supported by 600+ carriers
see more about Shop: package & order tracker
About Shop: package & order tracker
* Featured on NBC's Today Show, TechCrunch, and Lifehacker! *
Shop's got all your online shopping details covered in one place.
TRACK BETTER
Get it, don't sweat it
Shop lets you follow all your online shopping deliveries with map tracking and real time updates from your shopping cart to your home.
Shop is on it
There's no need to copy and paste package tracking or shipping codes, Shop takes care of it for you. You can also use Shop without auto-tracking.
PAY BETTER
A thoughtful way to pay
Shop Pay is a safe and lightning-fast payment and checkout experience available at over one million independent stores online. Shop remembers and protects your personal info so you can fill carts, not forms.
Secure and worry-free
Our servers meet strict PCI compliance standards for vaulting credit card info. Your payment and personal details are encrypted from end to end.
SHOP BETTER
Love local
Shop makes it easy to discover and support independent businesses in your area, so you can buy locally made fashion, shoes, gifts, and whatever else you find while you stay home.
Get personal
Tell Shop the stores you like for a personalized interface that makes sure you're one of the first to discover, sales, deals, and trending items. Shop also suggests new products you'll love based on your past order history, for personal recommendations that are always relevant and never spammy.
Remember everything
Shop keeps track of your current and past online shopping orders, receipts, and even stores' return policies.
Deal with it faster
If you have questions about your purchases, Shop can connect you to your favorite independent stores in a tap.
Powered by Shopify
Shop was created by the commerce platform trusted by more than 1,000,000 businesses worldwide.
Bet you didn't know shopping could be this good.
Shop's got all your online shopping details covered in one place.
TRACK BETTER
Get it, don't sweat it
Shop lets you follow all your online shopping deliveries with map tracking and real time updates from your shopping cart to your home.
Shop is on it
There's no need to copy and paste package tracking or shipping codes, Shop takes care of it for you. You can also use Shop without auto-tracking.
PAY BETTER
A thoughtful way to pay
Shop Pay is a safe and lightning-fast payment and checkout experience available at over one million independent stores online. Shop remembers and protects your personal info so you can fill carts, not forms.
Secure and worry-free
Our servers meet strict PCI compliance standards for vaulting credit card info. Your payment and personal details are encrypted from end to end.
SHOP BETTER
Love local
Shop makes it easy to discover and support independent businesses in your area, so you can buy locally made fashion, shoes, gifts, and whatever else you find while you stay home.
Get personal
Tell Shop the stores you like for a personalized interface that makes sure you're one of the first to discover, sales, deals, and trending items. Shop also suggests new products you'll love based on your past order history, for personal recommendations that are always relevant and never spammy.
Remember everything
Shop keeps track of your current and past online shopping orders, receipts, and even stores' return policies.
Deal with it faster
If you have questions about your purchases, Shop can connect you to your favorite independent stores in a tap.
Powered by Shopify
Shop was created by the commerce platform trusted by more than 1,000,000 businesses worldwide.
Bet you didn't know shopping could be this good.
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An excellent and natural user experience
Oct 2, 2019 This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.more -
Sep 23, 2020 This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.more -
Fantastic delivery tracking app!
Feb 1, 2019 This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!more -
Great, only a little room for improvement...
Dec 3, 2018 I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊more -
Sep 26, 2020 I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.more
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Sep 27, 2020 I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!more -
Slow and/or out of date updates make this app almost useless
May 26, 2020 The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.more -
Sep 15, 2020 The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbagemore -
Sep 10, 2020 It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(more -
Sep 22, 2020 First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.more
No reviews available
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An excellent and natural user experience
Oct 2, 2019 This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.more -
Sep 23, 2020 This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.more -
Fantastic delivery tracking app!
Feb 1, 2019 This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!more -
Great, only a little room for improvement...
Dec 3, 2018 I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊more -
Retrospec is a real class act!!
Jun 4, 2020 I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!!more
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Sep 25, 2020 App is a great app, just wish it was more up to date with info. I found that the updates i receive here are actually quite slow i have already received and email from the supplier saying your stuff is enroute then an hr or so later i will get an update here. That's the only thing that annoys me. Everything else is great! I also love that there is contact info right on the page for you if you need to contact the supplier!more -
Sep 21, 2020 When this app was called Arrive I gave it 5 stars, however, since it has been taken over by Shop, I have to downgrade it to 4 stars. When it was Arrive, you could see what package was being tracked. Now it only tells you there's a pkg being tracked or out for delivery. If you are waiting for more than 1 pkg you have no idea which one they're talking about. I really don't like that.more -
Sep 13, 2020 Overall it's been accurate. Sometimes the app doesn't recognize an order right away (pre-USPS, FED-EX #) but once it receives a number, based on being processed (I assume) then it shows you different stops along the way. Not sure who's end (the seller or app) fault that is. But it atleast let's U know the package exists. (Except for the 1 time their might be uncertainty which is why it's nice to have the app) but oh well, I guess.more -
Sep 12, 2020 Great app, especially as I order things more and more, or a lot at once. It has a wide range of carries in which they track. In my recent orders the timing of their departure, when they go out for delivery, or when they arrive have been a bit off (but it probably isn't their fault. I also have to put in my tracking numbers as the "email search" has not been very successful, but I do not really mind. In all, this app is a great way to track packages.more -
Somewhat Helpful - for merchants w/o tracking updates
Jun 15, 2019 This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.more
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Sep 26, 2020 I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.more -
Sep 25, 2020 The app works half the time... It's inability to update is counter productive... When inputting tracking info manually, for 2 or 3 days won't update... (yes I considered double checking tracking info on the desktop version & I know it has updated) but on the app side not all tracking #s from the same parcel network or not, it takes a long time to retrieve info. Then I delete it, duplicate another & sometimes it will update... Other times it's the same... Doesn't update.. This app has bugs.more -
Great in theory, poor execution
May 8, 2020 This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...more -
Tracking Updates are Non-Existent and Inaccurate
Dec 12, 2018 I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.more -
Good but could be better
Dec 6, 2018 This app the concept is great but it needs improvement. It is powered by Shopify however when it retrieves emails of ordered shipped through Shopify it does not pull up the tracking number because Shopify doesn’t put tracking numbers in their email and you can no manually through arrive app go to the email and copy and paste the tracking number. Because of this I now have a bunch of orders “waiting shipping” information that I have already received because I cannot delete the tracking request manually and since it’s still “pending” shipping info the app assumes that it still needs to be a listed item for tracking. Also it is has a huge lag in updating current tracking info on packages even when manually forced to update which is frustrating. I can have 5 packages delivered at the same time and it can take 1-6 or 7 hours for the app to update each packages delivery. Overall I enjoy the concept but it does have some bugs to work outmore
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Slow and/or out of date updates make this app almost useless
May 26, 2020 The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.more -
Downhill Since App Changed to Shopify
Aug 7, 2020 As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.more -
Concept could have been cool, but...
May 24, 2020 The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying!more -
Inadequate information
Apr 11, 2020 The tracking doesn’t keep track of all the senders. It also doesn’t track when a package is transferred fro one carrier to another these transfers make for multiple tracking numbers showing on Arrive equalling multiple delivery notifications for the same package with no way to know that it isn’t more than one package. If you have a lot of packages delivered then many of the Arrive notifications do not show what package each notification represents or if it’s multiple notifications for the same package. When you get two notifications with two different tracking numbers saying the two packages have been delivered it is very frustrating. Especially after you waist hours trying to track down the missing package. I spent one hour and forty two minutes on the phone today trying to find a package that was supposed to be delivered. Now I think it could be the situation I mentioned above. I’m very frustrated.more -
Used to be Great 5/5...now....
Aug 8, 2020 I’ve had this app for at least a year. When I first got it I believe it was called something else. However, the shipping,tracking, notification, and delivery system were all very accurate and I loved it. Now not so much. Let’s first start with the fact that it now requires a gmail account for tracking? Not everyone uses gmail. And it worked perfectly fine without the use of a gmail account for tracking before hand. On top of that-if you try to add a gmail account (like I have on several occasions) no updates to tracking are done. I shop at small boutiques, and they don’t always send tracking information directly to the customer-they rely on apps like these to connect the dots. But it’s gotten to the point that both small boutiques and larger online retailers I am having to reach out and directly ask for my tracking information as the app no longer supplies it/updates orders regularly.more
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Sep 27, 2020 I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!more -
Sep 15, 2020 The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbagemore -
Sep 10, 2020 It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(more -
Sep 22, 2020 First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.more -
Sep 12, 2020 The app no longer works. I was getting notifications, but when I opened the app, it was stuck on a screen with past, already-delivered orders, and I couldn't access current orders; however, I didn't worry too much with it because I was still getting up-to-date notifications. Then, like another reviewer mentioned, I made the mistake of checking for an update. After the update, all I get is a white screen. I can't even log in, much less check for order updates. Disappointing.more
What’s Groovy
This app makes me feel kind of like a stalker, but I'm totally fine with that. Real time updates on where your packages are, when they're scheduled to arrive, etc. Super helpful and definitely handy! So accurate is the information that you could just coincidentally meet the delivery person with a nice glass of ice water, while they're confused by how well your timing is! (Of course this is the age of Covid-19, so I don't recommend meeting anyone with a glass of ice water.)
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What’s Subpar
Tho it wasn't perfect, this app USED to do a pretty good job. First failure was the update that was intended to help you better capture new deliveries, but ultimately made you add ALL deliveries manually rather than automatically capturing most of them. De-gra-dation! Then that feature stopped working. Now it is just straight up broken and nothing shows up on the screen. Revert please. Also major dark pattern turning a *delivery* app into a *shopping* app. Uncool Shopify, you know better.
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Filter Reviews
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An excellent and natural user experience
This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too. -
This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.
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Fantastic delivery tracking app!
This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out! -
Great, only a little room for improvement...
I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊 -
I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.
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Retrospec is a real class act!!
I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!! -
The app works half the time... It's inability to update is counter productive... When inputting tracking info manually, for 2 or 3 days won't update... (yes I considered double checking tracking info on the desktop version & I know it has updated) but on the app side not all tracking #s from the same parcel network or not, it takes a long time to retrieve info. Then I delete it, duplicate another & sometimes it will update... Other times it's the same... Doesn't update.. This app has bugs.
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Awesome App
If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season. -
Tracking status still frozen
This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please! -
App is a great app, just wish it was more up to date with info. I found that the updates i receive here are actually quite slow i have already received and email from the supplier saying your stuff is enroute then an hr or so later i will get an update here. That's the only thing that annoys me. Everything else is great! I also love that there is contact info right on the page for you if you need to contact the supplier!
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Mini Gucci Backpack 🎒
Awesome purchases item came early great quality, will purchase more 🤙🏽 -
I love it
It's great 👍🏾 -
Black horned skull ring
I bought a ring that was advertised on Facebook from Arlo and thought “I just lost my favorite ring maybe I should get a new one.” I ordered it around a month ago and just got it yesterday and kind of underwhelmed. It’s flat faced not jagged like the picture. I was just hoping for a little more detail but still a decent ring. -
Love this app
Amazing app to track your shipments. The app is clean, beautifully designed and it’s amazing to watch how your product is being shipped all over the world. I almost want to order more stuff just to watch this app track it across the globe! -
Shipping time!
I just received my watches, I’m charging them now, but I must say it took entirely too long to receive them. The company needs to offer express shipping. -
Low-key life-changing!
Now that I do about 80% of my shopping online (thanks, COVID-19!), I pay much closer attention to the statuses of all my orders (there are... so many). Having an easy-to-use, streamlined app that consolidates package tracking info from numerous vendors and gives me real-time status updates is keeping me sane in the midst of so much turbulence. I love this app so hard. -
Suggestion
Hey I use this app to track basically all my orders, I love the app! I just have one suggestion, could you add a feature where you can add a photo next to the order? -
Awesome!!!
Easy, fast 🥰🥰👍🏻👍🏻thanks!! -
A Must Try!
I you are debating whether you should download this app, do it! I love how it updates me with everything so I don’t have to go to the tracking sites. It is so easy to use and you can add as many orders as you need. -
Love my hair
Love the hair
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An excellent and natural user experience
This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too. -
This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.
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Fantastic delivery tracking app!
This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out! -
Great, only a little room for improvement...
I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊 -
Retrospec is a real class act!!
I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!! -
Awesome App
If you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season. -
Tracking status still frozen
This is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please! -
It's the plugin of plugins. I love my shipping watchdog. This is a service with of praise. The comfort of knowing when packages get dropped off helps to satisfy the "instant gratification" that many seek when purchasing online. It's fun to see this external package tracker at work. The details are amazing. I love this app. Try it. It's great because you can see any carrier who ships to you on screen.
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“What A Month”
After a month of waiting on this package to make it’s way overseas, it was exciting to watch every stop it made, once it reach the states. It could use more details, such as a direct address so those of us who like to check everything don’t have to google search the streets to see the location for ourselves. Also, twice, the current location bullets were not in the correct location on the map. The first time wasn’t so bad, since the location was only across the street. The second time was when the delivery was complete. The marker was well over a mile away from my address, even though it was delivered correct. I wasn’t home all day, so I made the appropriate calls and was fighting agitation all day at work wondering if my order made it to my place or not. Each misread location wasted my time in efforts to get to the bottom of it, so I hope that your accuracy with markers becomes a priority, if for nothing more than perfect customer service and our peace of mind. Unfortunately for me, in the end, what I had ordered wasn’t what was sent. So my first experience with your tracker involved fraud, which has nothing to do with you at the end of the day. So again, the app is great. It just needs a bit of tweaking. Thank you! -
Great App For Free!
I was a dedicated Slice user for years, but switched to Arrive when the former introduced a pay scale. Arrive isn’t quite as visually appealing, but it’s also not an app that you will spend a lot of time looking at. Once you’ve authorized the appropriate email accounts, it does a very good job of scouting messages for tracking numbers and adding them automatically. (If it misses a few, they’re typically linked via a shipping notification email and the tracking number isn’t explicitly listed. Can only expect so much.) I like that I can rename my shipments to a more descriptive/meaningful title. Notifications are timely, which allows me to keep an eye out for deliveries and not worry someone may grab it before I get the chance. On rare occasion, the app will show a delivery as late and I will have to manually mark it as delivered; I don’t think it’s due to running low power mode as I almost always do this (i.e. I receive notifications in this mode, also). It is uncommon enough to not be personally bothersome. If I were to suggest any change, it would be helpful to directly link to the official carrier tracking page after clicking on the tracking number from shipment detail info. Nonetheless, a really useful app (free or not), and a steal for free.
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App is a great app, just wish it was more up to date with info. I found that the updates i receive here are actually quite slow i have already received and email from the supplier saying your stuff is enroute then an hr or so later i will get an update here. That's the only thing that annoys me. Everything else is great! I also love that there is contact info right on the page for you if you need to contact the supplier!
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When this app was called Arrive I gave it 5 stars, however, since it has been taken over by Shop, I have to downgrade it to 4 stars. When it was Arrive, you could see what package was being tracked. Now it only tells you there's a pkg being tracked or out for delivery. If you are waiting for more than 1 pkg you have no idea which one they're talking about. I really don't like that.
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Overall it's been accurate. Sometimes the app doesn't recognize an order right away (pre-USPS, FED-EX #) but once it receives a number, based on being processed (I assume) then it shows you different stops along the way. Not sure who's end (the seller or app) fault that is. But it atleast let's U know the package exists. (Except for the 1 time their might be uncertainty which is why it's nice to have the app) but oh well, I guess.
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Great app, especially as I order things more and more, or a lot at once. It has a wide range of carries in which they track. In my recent orders the timing of their departure, when they go out for delivery, or when they arrive have been a bit off (but it probably isn't their fault. I also have to put in my tracking numbers as the "email search" has not been very successful, but I do not really mind. In all, this app is a great way to track packages.
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Somewhat Helpful - for merchants w/o tracking updates
This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered. -
I thought it was a really great idea! I was using it to track some patches and I'm not sure if it was just my phone but the tracking updates would come in really late or the map wouldn't update in correspondence with the actual location listed in the description. It was overall a good app though!
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I like what I’m seeing!!
You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement! -
This is a pretty good app that keeps up with your orders, mostly. Sometimes you have to manually enter something or it gets entered late. But that's been rare for me. I did have a recent thing where I was logged out and didn't realize and it stopped tracking completely. So just be aware of that. I wish I could give it 4.5 stars!
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⭐️Very CONVENIENT!⭐️
I am so glad I found this app! You literally connect your email(s) account(s) to it and it pulls info from there (shipment notification, emails) and puts all the information in one spot for you! It saves you from having to search for the email that has all the information, from things you ordered, etc. ⭐️ I only give 4 stars because I wish it would allow other email providers other than just gmail. I have Gmail email addresses AND yahoo. I also use Microsoft email from time to time. So that’s my BIGGEST problem with this app. Which isn’t huge, but it would be 1000% convenient if you would allow Yahoo(and other email) email accounts to be added so I/everyone could track through those email accounts as well! ALSO!! Every now and then, it’s a little behind on the updates from USPS, UPS or FEDEX. I have all of those apps and sometimes I’ll get a new shipping notification from one of the above, before Arrive gives me the notification. Or sometimes USPS (for example) will give me a new update on my shipment, long before Arrive ever reports any changes. IF this happens, Arrive will eventually update and give me the notification of a change, but it just kind of drags on the notifications/updates from time to time. That’s not a huge deal, but I thought y’all might want to know in case it were something you would like to fix! Thank you for this app!! -
Excellent
Would really love the ability to do a couple of things: 1. Customize the app widget to show different details or only a set number of items. 2. Turn on a setting that allows the widget to only show when there is an active delivery. I use to use Deliveries and this was a brilliant function of their widget - it would only show on the widgets page when I had an active delivery. Otherwise the widget wouldn't show itself (wonderful way to automatically declutter when not needed). Would love this ability here also. 3. The ability to unmark shipments as Delivered. Once something is marked delivered this cannot be changed. 4. Archived should also be accessible from the search screen on the main screen. Not really sure what this has to do withy Profile as it makes more sense to have it where you'd search for things.
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I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.
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The app works half the time... It's inability to update is counter productive... When inputting tracking info manually, for 2 or 3 days won't update... (yes I considered double checking tracking info on the desktop version & I know it has updated) but on the app side not all tracking #s from the same parcel network or not, it takes a long time to retrieve info. Then I delete it, duplicate another & sometimes it will update... Other times it's the same... Doesn't update.. This app has bugs.
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Great in theory, poor execution
This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself... -
Tracking Updates are Non-Existent and Inaccurate
I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place. -
Good but could be better
This app the concept is great but it needs improvement. It is powered by Shopify however when it retrieves emails of ordered shipped through Shopify it does not pull up the tracking number because Shopify doesn’t put tracking numbers in their email and you can no manually through arrive app go to the email and copy and paste the tracking number. Because of this I now have a bunch of orders “waiting shipping” information that I have already received because I cannot delete the tracking request manually and since it’s still “pending” shipping info the app assumes that it still needs to be a listed item for tracking. Also it is has a huge lag in updating current tracking info on packages even when manually forced to update which is frustrating. I can have 5 packages delivered at the same time and it can take 1-6 or 7 hours for the app to update each packages delivery. Overall I enjoy the concept but it does have some bugs to work out -
Good, but latent accuracy and no reset for mislabeling
Arrive is a good app. I like the fact it establishes a folder in email to directly transfer shipment info to pull tracking information . However, it reports delivery status anywhere from an hour to a day late. I have had packages out for delivery that Arrive still tells me they are in transit; and packages that have already been delivered that Arrive tells 2hrs after it has been delivered. Biggest problem, and despite saying they're correcting it, they STILL have failed to address in every update is that there is no way to correct it if accidentally label an order 'marked delivered'. You can't revert it, so the tracking is lost to the ether. Fix it! The best thing, and probably the least concern of anyone else that that uses this app cares about, is that it puts up pictures of what you ordered; so now I do not have to write it myself to remember which numbers go with which orders. Kudos on pulling that off! -
It’s ok but not as good as other parcel tracking apps
It sets out to do what it should do track a package. Then it sorta falls short of what it could be. Before anyone jumps up and down (looking at you dev) other apps are pulling the same data from the same place. For example, both Deliveries and Parcel are pulling data from USPS just like Arrive is. Yet today I had three packages show up via USPS. Both Deliveries and Parcel (Parcel first and Deliveries 2 mins later) tell me they had arrived. This was three hours ago. Arrive has yet to alert me. This isn’t the first time. Since this was a “multi hop” trip for these items the other two tracking apps where always two to four hours ahead of what Arrive would say. If you want just a ballpark idea of when your package will show up and you like the Gmail integration (not a big deal for me I can cut and paste tracking numbers) than Arrive is ok. If you want something more precise this is not your app. -
Not as accurate as it needs to be on delivery status
The updates on package status are about 24hrs behind. I’ll have received a package at my door at some point during the day, but when I check the app it says the package is still in a different state in transit? I also wish it would show a picture of the item being delivered to be able to organize my end better to know what is coming to me at a quick glance. I also do not understand how it knows when I have a package coming since it doesn’t have me enter the info into the app. It does not always give me updates on every item I have coming to me? For example, I ordered something at a market fair with my credit card, and I have no idea when I will be receiving the item and the app doesn’t have it listed either? I think some things need to be worked out to more accurate and time efficient for users. Thank you for your time. -
Good idea, not the best execution
I like this app, it is a very good idea to be able to see your packages as they are on the way, but I don’t know if it’s only me, but my app is always off, it never is accurate especially compared to just using the tracking number. The app just never really shows what the package is doing, and when it does, it’s usually one or two steps behind what the tracking number shows. But still a cool idea. I will also say how I like how the app automatically shows other packages that you have bought without being told. But my final complaint is the map. It is so counter intuitive and doesn’t move around as I’d hope. Instead you need to use two fingers to move around, and it won’t work with just one, and it is extremely hard to zoom in on a specific location because of how it moves. I like the app, but it still needs sone work. -
Slow updates on delivery
I like knowing when exactly my package moves from place to place down to the minute that it’s either accepted to a distribution center or going out for a delivery, but with this app it seems like all of that is slow to update because it won’t tell me about the whereabouts of my package is until much later after, for me I just go online if I want to know exactly where my order is and what moves it just took, I also put on text notifications from the carrier themselves so I know exactly when something happens. I still use this app though so I can see all my orders if I need to go back to them at anytime and a little bonus is seeing on the map the journey the package took which is cool, but either than that I don’t use it for its intended purpose because it’s on a delay and I need to know when exactly something new happens.
Filter Reviews
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I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!
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Slow and/or out of date updates make this app almost useless
The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all. -
The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbage
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It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(
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First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.
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The app no longer works. I was getting notifications, but when I opened the app, it was stuck on a screen with past, already-delivered orders, and I couldn't access current orders; however, I didn't worry too much with it because I was still getting up-to-date notifications. Then, like another reviewer mentioned, I made the mistake of checking for an update. After the update, all I get is a white screen. I can't even log in, much less check for order updates. Disappointing.
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Karon. w
I ordered a Father’s Day Bracelet in May a month before Father’s Day. The bracelet was to be engraved with 3 names. I kept waiting for an email letting me know when my order was being shipped. When I finally received the email it was a notification that they needed the names in order to get my order to me. I replied with my ordinal order showing that the names had been typed in the provided spaces. But I still sent the names and let them know that I was very disappointed that I wasn’t going to have the bracelet by Father’s Day. So, I still wait for another week to only be sent another email requesting the names. The subject line was written as such...Need Names!!!...really? The email warned me that if I didn’t send names that they would ship the order without the names. I once again replied with the names but this time warned them that I would be calling my bank to request my money back because this was ridiculous. The next day I received an email that my order was shipped. I tracked my order for weeks. I’m finally received my order on July 25, 2020. The bracelet doesn’t have any names engraved on it. Just a blank bracelet. I was so furious. I will be contacting my bank early Monday to get my money back! The bracelet looks cheaply made and I don’t like it at all. Will never purchase anything from this company again! -
App no longer tracks anything. I haven't had any new shipments show up automatically in the app for several weeks using the same email address (gmail) that had been used previously. Adding everything manually defeats the purpose of using the app, as j already get email reminders of everything being shipped. I tried using the help chat and it said that it should work, but if not, add orders manually. Not what I downloaded the app for.
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HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!
So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly. -
Downhill Since App Changed to Shopify
As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.
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Horrendous App
No functionality or accuracy whatsoever. (Second review) This app continues to be the worst thing I have EVER used. I just downloaded and used it as a last resort, and is literally 5 days behind the email tracking link the company sends me (that links to 17track.com), and gives me horribly inaccurate information with absolutely no way to check in with anyone and verify or correct it. This thing should be wiped from the face of the earth. -
Ripped off!
Ordered shorts and it took almost 3 months to get them! Customer service was nonexistent! I could have bought 3 pairs at Walmart that would have been better quality! They were way too small. -
Not accurate
Not accurate and not updated. Doesn’t help with tracking your package. -
Not very quick
Still waiting on shipping info -
The worst!
Hard to navigate ... no order tracking! Ordered a month ago still NOTHING! Your app is zero help and asks for way to much personal information!!! HORRIBLE -
DO NOT USE. SCAM
This app was suppose to be the tracking process through me buying from Primaeven. I am starting to think I got scammed and I tried to contact both Shop and Primaeven and they avoid responsibility. Shop app states that my package is shipped but they can’t help track it ? DO NOT USE THIS APP ITS ALL FOR SCAM AND SCAM COMPANIES -
Arrive was better
I hate that it changed from arrive. Arrive was accurate. This shop is crappy -
Review
Absolutely horrible!! Placed an order May 2, 2020 and never go it. Kept sending emails to get updates and kept getting same automated email response. September 2020 I reported the website and filed a claim with my bank. Will never use again and telling everyone not to use it -
No email response
Emailed several times about order and no response. Poor customer service -
Storage containers
I did order my item I didn’t get it and they lied to me they delivered but I didn’t get it and seller don’t reply me
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Slow and/or out of date updates make this app almost useless
The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all. -
Downhill Since App Changed to Shopify
As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me. -
Concept could have been cool, but...
The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying! -
Inadequate information
The tracking doesn’t keep track of all the senders. It also doesn’t track when a package is transferred fro one carrier to another these transfers make for multiple tracking numbers showing on Arrive equalling multiple delivery notifications for the same package with no way to know that it isn’t more than one package. If you have a lot of packages delivered then many of the Arrive notifications do not show what package each notification represents or if it’s multiple notifications for the same package. When you get two notifications with two different tracking numbers saying the two packages have been delivered it is very frustrating. Especially after you waist hours trying to track down the missing package. I spent one hour and forty two minutes on the phone today trying to find a package that was supposed to be delivered. Now I think it could be the situation I mentioned above. I’m very frustrated. -
Used to be Great 5/5...now....
I’ve had this app for at least a year. When I first got it I believe it was called something else. However, the shipping,tracking, notification, and delivery system were all very accurate and I loved it. Now not so much. Let’s first start with the fact that it now requires a gmail account for tracking? Not everyone uses gmail. And it worked perfectly fine without the use of a gmail account for tracking before hand. On top of that-if you try to add a gmail account (like I have on several occasions) no updates to tracking are done. I shop at small boutiques, and they don’t always send tracking information directly to the customer-they rely on apps like these to connect the dots. But it’s gotten to the point that both small boutiques and larger online retailers I am having to reach out and directly ask for my tracking information as the app no longer supplies it/updates orders regularly. -
Needs to update tracking info faster
This could be a really helpful app but in my experience the tracking info needs to update a lot faster. It’s really nice to have all your packages from USPS, UPS, FedEx, etc. in 1 place but the tracking info is behind the tracking info on whoever is delivering the packages website. Sometimes it’s hours behind. I recently had a package delivered before noon and didn’t get a package delivered notification from Arrive until something like 8-9pm that night. It seemed like the tracking info updated much faster when I 1st started using the Arrive app but now I rarely use it. I’d rather take the extra time to check tracking info on each website so I’ll get the most current delivery info. Also it would be nice if you could delete a package if you want to. It only allows you to archive your packages. I’ll give the Arrive app some time to see if it gets better but if it doesn’t get better, I’ll delete it. -
What happened??
This app was great. Now it’s showing every purchase I’ve made through a Shop website and they’re all listed as “shipped” instead of delivered, even years old purchases, and they’re all on top of actual recent orders that I’m tracking. There used to be a quick slide option for items in the list to mark as delivered, and that feature is gone now. To mark as delivered requires opening what appears to be every single order I’ve ever placed through Shop. I tried to use the help function and it’s a robot that didn’t understand anything I was typing. There’s a pretty big time delay (multiple hours) between when a package is marked as delivered through a carrier’s website and when it’s marked on the app, which is kind of annoying. One star for pulling things automatically from shop **for new purchases** and one star for allowing me to add other tracking numbers from anywhere. -
Lacking some features
Other tracking apps have the ability to swipe left from the home screen to mark a delivery archived or delete it. This app does not and it’s time consuming to open every delivery to and then click again for what you want to do. This action isn’t new but “Shop” fails to see a good user experience as a priority. Not being able to delete the shops you are following is frustrating. It will have shops in there that are erroneous or you have no desire to follow. The app fails to allow you to do anything with the list which negates it’s value. If you purchase one off item from multiple vendors they are all on the list and the important ones you care about go neglected due to the length of the list. It is so annoying I will never even look at that Part of the app again. It does track easily but the entire experience is lacking a positive customer experience. -
Suffered a bad update.
I used to LOVE Arrive, but a recent UI overhaul also seems to have hit the functionality pretty bad. Fist of all, I can no longer see maps of where my items are upon opening the app – you have to click on the item to find out where your package is. There’s not even a note about it on the items card, so you can’t just view package locations quickly anymore. Second, updates on package locations and statuses seem to take MUCH longer now. It used to be crazy accurate, and I was really impressed, but now I almost don’t trust it, because I get different information when I go straight to USPS’ or UPS’ website with my tracking numbers. I just got a notification that a package of mine is still on track to arrive in two days... I received that package a week ago. And it’s tracking number reflects that, so I’m not sure why Arrive wouldn’t. Used to be an A+ app, but I’m really disappointed now.
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I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!
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The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbage
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It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(
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First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.
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The app no longer works. I was getting notifications, but when I opened the app, it was stuck on a screen with past, already-delivered orders, and I couldn't access current orders; however, I didn't worry too much with it because I was still getting up-to-date notifications. Then, like another reviewer mentioned, I made the mistake of checking for an update. After the update, all I get is a white screen. I can't even log in, much less check for order updates. Disappointing.
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Karon. w
I ordered a Father’s Day Bracelet in May a month before Father’s Day. The bracelet was to be engraved with 3 names. I kept waiting for an email letting me know when my order was being shipped. When I finally received the email it was a notification that they needed the names in order to get my order to me. I replied with my ordinal order showing that the names had been typed in the provided spaces. But I still sent the names and let them know that I was very disappointed that I wasn’t going to have the bracelet by Father’s Day. So, I still wait for another week to only be sent another email requesting the names. The subject line was written as such...Need Names!!!...really? The email warned me that if I didn’t send names that they would ship the order without the names. I once again replied with the names but this time warned them that I would be calling my bank to request my money back because this was ridiculous. The next day I received an email that my order was shipped. I tracked my order for weeks. I’m finally received my order on July 25, 2020. The bracelet doesn’t have any names engraved on it. Just a blank bracelet. I was so furious. I will be contacting my bank early Monday to get my money back! The bracelet looks cheaply made and I don’t like it at all. Will never purchase anything from this company again! -
App no longer tracks anything. I haven't had any new shipments show up automatically in the app for several weeks using the same email address (gmail) that had been used previously. Adding everything manually defeats the purpose of using the app, as j already get email reminders of everything being shipped. I tried using the help chat and it said that it should work, but if not, add orders manually. Not what I downloaded the app for.
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HUGE PRIVACY BREACH: ARRIVE WANTS FULL access to your email account!
So the problem with this App is the insane level of privacy violations. When you download the app and are trying to sign up it asks for FULL ACCESS TO YOUR ENTIRE GMAIL ACCOUNT. That means that it has access to everything you’ve ever sent to anyone and if you get emails from your bank it also now has full access to your banking information. And if you don’t have gmail account at all, or try manually enter your gmail instead of directly signing into gmail like they want you to it will barely work and rarely send you your delivery notifications. So essentially Arrive will refuse to work properly until you let them access all your personal information/as well as if you don’t possess a gmail account at all (which is ridiculous because how many people use yahoo/hotmail etc.). That’s why it’s free with no commercials, because it straight up makes far more money from scanning all your emails and private information & then selling it to various companies than it would by making you pay a set fee to track all you deliveries. Never trust an app that requires full access to your entire email account just to function properly. -
Inaccurate
Updates are late or don’t happen at all. I can look at status on carrier website and have more updates than this app. Even refreshing the app or the package the updates don’t come through for hours. You can’t edit a carrier either so packages that go from ups to USPS require you to delete the package and re add it under the new carrier. Edit: tried to give this app another chance and still not change. To add my list, there’s no estimated arrival date! What is the point of knowing my package is in my state if I don’t know when it will be delivered? Often times packages get held up due to smart post so I can never assume that just because it’s local that it will be delivered in a timely fashion. What’s the point of the app if I have to copy and paste the shipping into the carrier website for an estimated delivery date? The UI is cluttered. It often missing tracking info from emails. Gives less details than similar apps. For example when I plug in a new tracking number into this app before it’s shipped other apps will tell me where the shipping label was created. This app? Nothing, just says it’s waiting for data. -
Trying to force me to use Gmail address
Guess what, folks? This sounds like a great idea, however... when I went to create an app I signed up using my Hotmail account as I primarily shop using that. Then I wanted to add my Yahoo account because that is the other email that is attached to PayPal, which I use on occasion. Why do I use these two emails, because they each receive about 200+ emails that are nothing but junk every day. They have been basically ruined for me as any sort of personal account. I have a Gmail address, but I have kept it STRICTLY for personal correspondence, just to keep the proliferating junk mail from appearing. So far I have had it a year and not one piece of junk mail, Only email from friends and family to whom I have given the address. Now this App is trying to force that email address onto this account, by making me log into Google to add another email and then it is automatically trying to pull in that gmail account. Not having it. Won’t be using this app. I might have given it two stars, but there is no way for me to converse with the developers.
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