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Shop: package & order tracker

Shop: package & order tracker

Shopify Inc.

The best package tracking app for online orders supported by 600+ carriers

4.8 Ratings 1M+ Reviews 5M+ Downloads

About Shop: package & order tracker

The best package tracking app for online orders supported by 600+ carriers
see more about Shop: package & order tracker

Ratings & Reviews

4.8
1.1M+ Ratings
  1. 5
    88%
  2. 4
    7%
  3. 3
    2%
  4. 2
    1%
  5. 1
    2%
  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
    more
  • Sep 23, 2020

    By windy haza
    This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.
    more
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
    more
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
    more
  • Sep 26, 2020

    By Lachlan Walker
    I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.
    more
  • Sep 27, 2020

    By Dennis Leach
    I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!
    more
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
    more
  • Sep 15, 2020

    By Sean Vasquez
    The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbage
    more
  • Sep 10, 2020

    By Stormy
    It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(
    more
  • Sep 22, 2020

    By Daniel Metille
    First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.
    more

No reviews available

  • An excellent and natural user experience Oct 2, 2019

    By Wizazzle
    This app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too.
    more
  • Sep 23, 2020

    By windy haza
    This app has been utterly fantastic for me. It grabs the tracking numbers for me out of my emails and helps me stay organised by keeping everything in one neat place and allows me to visually see what is happening to my packages on the fly so there is no guess work. Even overseas packages are not a issue for this app. I honestly can't be more thrilled.
    more
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
    more
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
    more
  • Retrospec is a real class act!! Jun 4, 2020

    By sharonDinCT
    I am so pleased with this company!! My daughter told me she wanted a longboard for her birthday. A friend of her had a Retrospec board and referred my daughter. The site is beautiful and instantly makes you want to be that active, cool person that owns everything on the site. I will be honest, a lot of the items were out of stock , but allowed you to be emailed when they were available. I put myself on a list for the longboards and was emailed a few days later letting me know they restocked. I jumped to the site and was able to purchase the long board. I wasn’t able to get the helmet to go with it, however. I again placed myself on the list for availability and was able to order it the next day. On my long board order I immediately received confirmation and a potential delivery date. On the helmet order I didn’t. I waited a few days , the emailed a general inquiry asking about a tentative delivery date. To my pleasant surprise they actually called me to let me know that the item was in stock and on its way!!! It’s sad that I’m shocked, but businesses just don’t do that anymore. I am beyond happy with this small, but customer oriented company. The quality of their items is outstanding and they really seem to care about their customers. A customer for life!!!!
    more
  • Sep 25, 2020

    By SWeeT_CaSSiCaKeS
    App is a great app, just wish it was more up to date with info. I found that the updates i receive here are actually quite slow i have already received and email from the supplier saying your stuff is enroute then an hr or so later i will get an update here. That's the only thing that annoys me. Everything else is great! I also love that there is contact info right on the page for you if you need to contact the supplier!
    more
  • Sep 21, 2020

    By Terri Clayton
    When this app was called Arrive I gave it 5 stars, however, since it has been taken over by Shop, I have to downgrade it to 4 stars. When it was Arrive, you could see what package was being tracked. Now it only tells you there's a pkg being tracked or out for delivery. If you are waiting for more than 1 pkg you have no idea which one they're talking about. I really don't like that.
    more
  • Sep 13, 2020

    By Carter
    Overall it's been accurate. Sometimes the app doesn't recognize an order right away (pre-USPS, FED-EX #) but once it receives a number, based on being processed (I assume) then it shows you different stops along the way. Not sure who's end (the seller or app) fault that is. But it atleast let's U know the package exists. (Except for the 1 time their might be uncertainty which is why it's nice to have the app) but oh well, I guess.
    more
  • Sep 12, 2020

    By Alexandria Moore
    Great app, especially as I order things more and more, or a lot at once. It has a wide range of carries in which they track. In my recent orders the timing of their departure, when they go out for delivery, or when they arrive have been a bit off (but it probably isn't their fault. I also have to put in my tracking numbers as the "email search" has not been very successful, but I do not really mind. In all, this app is a great way to track packages.
    more
  • Somewhat Helpful - for merchants w/o tracking updates Jun 15, 2019

    By Loves lists & organizing stuff
    This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.
    more
  • Sep 26, 2020

    By Lachlan Walker
    I purchased a product today that used the Sjop Pay system, which meant I needed to download this app. I'm only giving it 3 stars because it was really hard to log in to my account. I tried several times but it just didn't do anything. Then after opening it a while later, it just worked. I added my order and the app is good.
    more
  • Sep 25, 2020

    By Luis Garcia
    The app works half the time... It's inability to update is counter productive... When inputting tracking info manually, for 2 or 3 days won't update... (yes I considered double checking tracking info on the desktop version & I know it has updated) but on the app side not all tracking #s from the same parcel network or not, it takes a long time to retrieve info. Then I delete it, duplicate another & sometimes it will update... Other times it's the same... Doesn't update.. This app has bugs.
    more
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
    more
  • Tracking Updates are Non-Existent and Inaccurate Dec 12, 2018

    By TEEISOXLSLSP11338
    I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.
    more
  • Good but could be better Dec 6, 2018

    By linewifelife
    This app the concept is great but it needs improvement. It is powered by Shopify however when it retrieves emails of ordered shipped through Shopify it does not pull up the tracking number because Shopify doesn’t put tracking numbers in their email and you can no manually through arrive app go to the email and copy and paste the tracking number. Because of this I now have a bunch of orders “waiting shipping” information that I have already received because I cannot delete the tracking request manually and since it’s still “pending” shipping info the app assumes that it still needs to be a listed item for tracking. Also it is has a huge lag in updating current tracking info on packages even when manually forced to update which is frustrating. I can have 5 packages delivered at the same time and it can take 1-6 or 7 hours for the app to update each packages delivery. Overall I enjoy the concept but it does have some bugs to work out
    more
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
    more
  • Downhill Since App Changed to Shopify Aug 7, 2020

    By KirsGoo
    As mentioned in many other reviews, this app really went downhill after Arrive changed to Shopify. Not only does Shopify want access to your email (invasive!), it doesn’t even read your emails correctly! What’s the point of invading my privacy like that and NOT get shipping information right??? For example, my package arrived today and the tracking number reflected as such. But Shopify insisted that my package would arrive 4 days later. Where is Shopify getting this information??? Further, the map updates are all wonky. The map says my package was “delivered” but the map shows that it was delivered in “Oakland, California.” I don’t even live in Oakland! Please fix your maps! It’s incredibly irritating when map updates are not accurate. Overall I resent the fact that this app forces users to give it access to their email but more than that, the app doesn’t even read your emails correctly!!! If you’re gonna invade my privacy, the LEAST you can do is provide me accurate information based on the data you’re farming off of me.
    more
  • Concept could have been cool, but... May 24, 2020

    By Seedless182
    The concept is cool that I can find LOCAL and other SmallBiz shops that have a Shopify platform site, but everything is based on delivery addresses. Why? Also the stores aren’t really listed... it’s just a link to the stores site... why not? Why not allow me to pick a location to find local shops and shop it? Also being locked into a payment method is kind of lame. How many of these things can all these companies have? Just get onboard with Google/Apple Pay already. The idea has so much potential to help small businesses on the Shopify platform, but it feels too much like a walled garden and a money grab. The concept of following your local stores and other non-local business stores would have been awesome. The social media approach to following and then having their own page is cool... giving some ideas here! Maybe if the platform would help these small business grow into the higher tier subscriptions, then you wouldn’t have to worry about the payment income. Just saying!
    more
  • Inadequate information Apr 11, 2020

    By Beldragon
    The tracking doesn’t keep track of all the senders. It also doesn’t track when a package is transferred fro one carrier to another these transfers make for multiple tracking numbers showing on Arrive equalling multiple delivery notifications for the same package with no way to know that it isn’t more than one package. If you have a lot of packages delivered then many of the Arrive notifications do not show what package each notification represents or if it’s multiple notifications for the same package. When you get two notifications with two different tracking numbers saying the two packages have been delivered it is very frustrating. Especially after you waist hours trying to track down the missing package. I spent one hour and forty two minutes on the phone today trying to find a package that was supposed to be delivered. Now I think it could be the situation I mentioned above. I’m very frustrated.
    more
  • Used to be Great 5/5...now.... Aug 8, 2020

    By Nomical
    I’ve had this app for at least a year. When I first got it I believe it was called something else. However, the shipping,tracking, notification, and delivery system were all very accurate and I loved it. Now not so much. Let’s first start with the fact that it now requires a gmail account for tracking? Not everyone uses gmail. And it worked perfectly fine without the use of a gmail account for tracking before hand. On top of that-if you try to add a gmail account (like I have on several occasions) no updates to tracking are done. I shop at small boutiques, and they don’t always send tracking information directly to the customer-they rely on apps like these to connect the dots. But it’s gotten to the point that both small boutiques and larger online retailers I am having to reach out and directly ask for my tracking information as the app no longer supplies it/updates orders regularly.
    more
  • Sep 27, 2020

    By Dennis Leach
    I initially thought this was a great app. I made a purchase for a item from China. The app showed the package leaving the seller location going to the main airport, then to the next airport. Then from China to New York. Then it got stuck and never showed any further details. When in fact the package went from New York to another airport then on to Huston airport, then out to USPS and out for delivery to a residence in Huston TX. My address is in North Carolina. Crappy app!!
    more
  • Sep 15, 2020

    By Sean Vasquez
    The app is absolutely terrible now. When it was "Arrive" & I initially installed it, it worked great for awhile, until there was an update. After the update, it didn't work anymore. I assumed the bugs would soon be fixed...No Dice. Every time I tried to log in to check the status of an order it would say "Get Started" or allow me to log in. But every time I tried to log in it went back to "Get Started". Since the new update, when trying to "Get Started", nothing happens at all. It's hot garbage
    more
  • Sep 10, 2020

    By Stormy
    It was doing really well for me when it was "arrive" - I had absolutely zero issues with it, and all my orders showed up. Lately I haven't seen anything so, like a genius, I decided to check for an update. Aaannndddd there was one. After the update, I can't get past the login screen. Uninstalled reinstalled. Nada. Please fix. Was very useful. :(
    more
  • Sep 22, 2020

    By Daniel Metille
    First, I was unable to register with my Outlook email address (don't laugh please, this is my business) and then when I gave a try with a Gmail address, it wanted the permission to read my messages. I'm sorry, but I won't let you do that, just ask the FBI. Edit: Please read well my initial comment: I was unable to login with email (it is always asking to confirm my email address), so it is not really an option.
    more
  • Sep 12, 2020

    By Tiffany Goebel
    The app no longer works. I was getting notifications, but when I opened the app, it was stuck on a screen with past, already-delivered orders, and I couldn't access current orders; however, I didn't worry too much with it because I was still getting up-to-date notifications. Then, like another reviewer mentioned, I made the mistake of checking for an update. After the update, all I get is a white screen. I can't even log in, much less check for order updates. Disappointing.
    more

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