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Shop: package & order tracker

Shop: package & order tracker

Shopify Inc.

The best package tracking app for online orders supported by 600+ carriers

4.8 Ratings 2M+ Reviews 10M+ Downloads

About Shop: package & order tracker

The best package tracking app for online orders supported by 600+ carriers
see more about Shop: package & order tracker

Ratings & Reviews

4.8
1.5M+ Ratings
  1. 5
    88+%
  2. 4
    7+%
  3. 3
    2+%
  4. 2
    1+%
  5. 1
    2+%
Write a Review
  • Jan 19, 2021

    By June Sorensen
    I love this app! It's consistently accurate. I like knowing when my packages are arriving so I can make sure they aren't left outside for someone to steal.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
    more
  • Jan 15, 2021

    By Gee Iannone
    Its amazing! I see EVERY SINGLE PACKAGE! Even ones from other countries, I can see where the delivery vehicles are on the map and they are generally on point even, though the mail is very backed up. Even delivery dates are on point! it is by far the best package tracking app. You can even click on a tracking number if you don't know what it is and it will take you directly to what it is. Its TRACKING PERFECTION. Great job on this app! Its been a lifesaver, especially these days!
    more
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
    more
  • Jan 19, 2021

    By claw crowsworth
    I love it! it may not know where your package is all the time but it gives you the number so you can find out. It tries it's best to keep you up to date of what's going on with the package. Plus it keeps the shops you use in mind and shoes you other things from that shop that you might want to buy! All I can say is thank you for making me go from "ok it's been two weeks I'm not getting my packages" to "ITS BEING SENT FROM WHERE! OK ITS GOING TO TAKE A WHILE!"
    more
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
    more
  • Jan 18, 2021

    By Oj Malék
    Downloaded it, then uninstalled it. Didn't want it to have full access to my emails. I thought I could just put the tracking number in once I received it & then let it do the rest. I didn't want to give any stars because I hadn't used it, but Google play makes you. If it gave the option to manually plug in the tracking # then I'd keep it. Sounds like it's awesome, but I don't want to give full access to my emails. I mean it's not hard to copy/paste a tracking number.
    more
  • Jan 18, 2021

    By Joey Khemraj
    One of the worst excuses of a log in system I've ever tried. Beyond the spam emails across different accounts, even trying to connect it though my computer to my phone number. Nothing works. Even the permissions and questions it asks for feels like a elaborate phishing attempt. Wouldn't reccomend doing business with them or any company that works through them.
    more
  • Jan 12, 2021

    By Justin Walker
    While this has a couple of features that similar apps don't, it is hopeless at its primary function; tracking packages. I received a package 7 days ago which still shows the status 'shipped'. I wish businesses would stop using this service - it's pointless and frustrating. You have more chance locating your package throwing darts at a map
    more
  • Jan 6, 2021

    By Sunnydeni Jones
    This app used to be much better...I can no longer count on the notifications to be accurate. The most recent example: I was notified yesterday that a purchase from Amazon had shipped, and will be out for delivery today...the problem with that is, the "package" that the Shop app is referring to is the AUTORENEWAL for my Amazon Prime membership?! How on EARTH is that being physically delivered to me today?? I'm sadly disappointed.
    more

No reviews available

  • Jan 19, 2021

    By June Sorensen
    I love this app! It's consistently accurate. I like knowing when my packages are arriving so I can make sure they aren't left outside for someone to steal.
  • Fantastic delivery tracking app! Feb 1, 2019

    By EuniiChinn
    This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!
    more
  • Jan 15, 2021

    By Gee Iannone
    Its amazing! I see EVERY SINGLE PACKAGE! Even ones from other countries, I can see where the delivery vehicles are on the map and they are generally on point even, though the mail is very backed up. Even delivery dates are on point! it is by far the best package tracking app. You can even click on a tracking number if you don't know what it is and it will take you directly to what it is. Its TRACKING PERFECTION. Great job on this app! Its been a lifesaver, especially these days!
    more
  • Great, only a little room for improvement... Dec 3, 2018

    By sky_blue02
    I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊
    more
  • Jan 19, 2021

    By claw crowsworth
    I love it! it may not know where your package is all the time but it gives you the number so you can find out. It tries it's best to keep you up to date of what's going on with the package. Plus it keeps the shops you use in mind and shoes you other things from that shop that you might want to buy! All I can say is thank you for making me go from "ok it's been two weeks I'm not getting my packages" to "ITS BEING SENT FROM WHERE! OK ITS GOING TO TAKE A WHILE!"
    more
  • Jan 20, 2021

    By James MacDonald
    Shop is an excellent app of keeping track of items ordered through online shopping especially those not ordered via Amazon. The only problem with it is and the reason why I give it 4 stars instead of 5 is because of the real-time inaccuracies at times. It isn't always consistent with updates and delivery times. Other than that this app is amazing. If this one thing I suggested can be improved it has my 5 star approval no problem!
    more
  • Jan 13, 2021

    By SpaceBoy 333
    Overall, this app is pretty great. It stores a lot of information and makes it easier to see the shipping progress of your orders. My main issue is that the map stopped bothering to update once anything left the USA. Since I live in Canada, I just had to go by vague text updates after one of my packages crossed the border.
    more
  • Jan 14, 2021

    By Torshia Moua
    Really good at tracking. But did have some issues with some order tracking. Like when I got the package or some of them, status wouldn't say "partial order delivered," or when I got the packages already the tracking would still show that it's still in another state. So I had to force stop the app in my settings. And eventually all status were fine and marked correctly.
    more
  • Somewhat Helpful - for merchants w/o tracking updates Jun 15, 2019

    By Loves lists & organizing stuff
    This is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered.
    more
  • Helpful Jan 13, 2021

    By Maes Momma
    I really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now.
    more
  • Great in theory, poor execution May 8, 2020

    By _contraband_
    This app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...
    more
  • Tracking Updates are Non-Existent and Inaccurate Dec 12, 2018

    By TEEISOXLSLSP11338
    I downloaded this app for the holidays so I have a place I can check and see when I can expect all of my packages to be delivered except it hasn’t been working... I don’t know if it is a problem with the carrier or the actual app but I ordered a gift way back in the beginning of November and while I’ll admit the company was extremely slow in getting it out, once it shipped it said it was in the same location for over a week. I reached out to the company who I ordered the gift from to ask if there had been some kind of glitch and didn’t ever get a response from them. Yesterday, exactly a month later I received my package. As of right now, I’m waiting on another package and having the same issue. Again, I’m not sure whether it is this particular app or the carrier (UPS, USPS, FedEx, etc), it may even have something to do with the influx of orders due to the holiday, but it kind of defeats the whole purpose of having this app and being able to track your packages. I will say however that I love the fact that you are able to see all of your purchases and (supposedly) be able to track them in one place.
    more
  • Slow and/or out of date updates make this app almost useless May 26, 2020

    By Aha warmer
    The concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all.
    more
  • Jan 12, 2021

    By Justin Walker
    While this has a couple of features that similar apps don't, it is hopeless at its primary function; tracking packages. I received a package 7 days ago which still shows the status 'shipped'. I wish businesses would stop using this service - it's pointless and frustrating. You have more chance locating your package throwing darts at a map
    more
  • Jan 6, 2021

    By Sunnydeni Jones
    This app used to be much better...I can no longer count on the notifications to be accurate. The most recent example: I was notified yesterday that a purchase from Amazon had shipped, and will be out for delivery today...the problem with that is, the "package" that the Shop app is referring to is the AUTORENEWAL for my Amazon Prime membership?! How on EARTH is that being physically delivered to me today?? I'm sadly disappointed.
    more
  • Jan 18, 2021

    By Oj Malék
    Downloaded it, then uninstalled it. Didn't want it to have full access to my emails. I thought I could just put the tracking number in once I received it & then let it do the rest. I didn't want to give any stars because I hadn't used it, but Google play makes you. If it gave the option to manually plug in the tracking # then I'd keep it. Sounds like it's awesome, but I don't want to give full access to my emails. I mean it's not hard to copy/paste a tracking number.
    more
  • Jan 18, 2021

    By Joey Khemraj
    One of the worst excuses of a log in system I've ever tried. Beyond the spam emails across different accounts, even trying to connect it though my computer to my phone number. Nothing works. Even the permissions and questions it asks for feels like a elaborate phishing attempt. Wouldn't reccomend doing business with them or any company that works through them.
    more

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